INSTITUTIONAL CAPACITY Self-Evaluation Form Principle: The institution shall have sufficient capacity essential for sustainable, high

quality, accessible student services and have an overall responsibility for the quality education delivery to the community. Standard Category 1 - Mission and Purpose: Criteria statement: The institutions mission and purpose are in accordance with the Armenian National Qualifications Framework (ANQF) levels and are consistent with the policies and practices that guide its operations. Standard 1.1: The institution has a clear, well-articulated mission that represents the institutions purposes and goals and is in accordance with the ANQF.

Required Attachment:

1. 2. 3. 4.

Current approved institutional philosophy/mission statement. Institutional qualifications framework. The current approved strategic plan. Written policy for the strategic plan evaluation (if applicable).

5. Evidences supporting the implementation of the strategic plan and relevant analysis. Please answer yes or no to the following: Yes No 1) Is there a current strategic plan? 2) Is there a process for the strategic plan evaluation? 3) If yes, please indicate frequency: Please, support points 1 and 2.

Please, provide links between institutional qualifications framework and that of the ANQF:

How are staff members involved in the development and evaluation of the strategic plan? Please describe the process.

Standard 1.2: The mission statement reflects the needs of internal and external stakeholders. 1) Written policy for review/revision of philosophy/mission, goals and objectives (if applicable). Required Attachments: 2) Questionnaires or other mechanisms exploring the needs of internal and external stakeholders

Please answer yes or no to the following and indicate frequency. Is there a process for the review of the philosophy/mission goals and objectives? If no or yes, please explain:

Yes

No

Frequency of Review

Standard 1.3: The mission is communicated to, and supported by, all stakeholders within the institution. Required Attachments: 1) Evidences explicating stakeholder (teacher, student) involvement 2) Decision-making documents reflecting review of the mission statement

Please answer yes or no to the following and indicate frequency.

Yes

No

Frequency of Review

1. Is there a process for creating compliance between decision-making and mission? 2. Is there a process for creating compliance between 2

decision-making, mission statement and stakeholder involvement provisions?

If no or yes to 1 or 2, please explain:

Standard 1.4: The institution has formal mechanisms and/or procedures to evaluate the achievement of its mission and purpose. 1) Policies and procedures for achievement evaluation. 2) Stakeholder feedback reports (if applicable). Please answer yes or no to the following: Required Attachment: 1) Are there set mechanisms to evaluate the achievements of the mission and purpose? 2) Are there annual stakeholder reports? If no or yes to 1 or 2 above, please explain:

Yes

No

How are stakeholders involved in the evaluation of the achievements of the mission and purpose? Please describe the process.

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

Standard Category 2: Governance and administration Criteria Statement: The institutions system of governance ensures ethical decision-making and efficient provision of human, material and financial resources to effectively accomplish its educational and other purposes Standard 2.1: The institutions governance and administrative structures and practices promote effective and ethical leadership congruent with the mission and purpose of the institution 1) By-law for proceedings/meetings of the governing body. 2) By-law for management of property. 3) By-law for banking and finance. 4) By-law for appointment of the auditors. 5) Written policies for revision of by-laws and relevant policies and procedures Required (if applicable). Attachments: 6) Written procedure for election of the governing body. 7) The current approved organizational chart, which delineates the lines of authority and formal lines of communication and which is made available to staff. 8) List of departments/bodies, hiring, firing and promotion policies and procedures. List location(s) of the bodies reflected in the organizational chart.

Please, explain the effectiveness of the organizational management, which delineates the lines of authority and formal lines of communication. How does it meet the stated mission?

Standard 2.2: The institutions system of governance provides for student and teachers input in decision making in matters directly and indirectly affecting them. Required Attachment: Policies and procedures ensuring student and teachers input in decision-making process (if applicable). Please answer yes or no to the following: Are the policies and procedures regularly reviewed? Yes/frequency No

If yes or no, please, explain.

Please, provide the effectiveness analyses for teacher and staff involvement in the decision making process.

Standard 2.3: The institution carries out short, medium and long term planning consistent with its mission and purpose. Required Attachments: 1) Short-term plan (if applicable). 2) Medium term plan 3) Long-term plan 4) Written policy for review and evaluation of the plans (if applicable). Please answer yes or no to the following and indicate frequency. 1) Is there a process for designing short, medium and long-term plans? 2) Are the evaluation and review carried out on a regular basis? Standard 2.4: The institution conducts environmental scanning and draws on the findings to enhance its effectiveness. Required Attachments: 5

Yes/frequency

No

1. Tools and mechanisms for environmental scanning. 2. Relevant evidences and analyses. List the major findings for the last three years and their incorporation in the institutional strategy.

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

Standard Category 3: Internal Quality Assurance System Criteria Statement: The institution has a set infrastructure for internal quality assurance, which provides for total quality management and is compliant with the ESG standards. Standard 3.1: The institution allocates sufficient time and material, human and financial resources to manage internal quality assurance processes. Required Attachment: 1) Documents stating human resource involvement in QA processes 2) Documents stating financial resources allocated for ensuring QA processes 3) Documents stating other allocations. 4) Quality assurance infrastructure (including the people responsible for the process and job responsibilities) Please answer yes or no to the following: Yes No 1) Is the resource allocation for quality assurance reviewed on cyclical basis? 2) Are the policies and procedures for resource allocation regularly revised? 3) Is the QA structure independent in its functioning and decision making? 4) Are the QA activities and decisions transparent? If no or yes to 1 to 4 above, please explain:

Standard 3.2: The Institution has a policy and associated procedures for the assurance of the quality and standards of their programmes and awards. The strategy, policy and procedures have a formal status and are publicly available. They include a role for students and other stakeholders. Required Attachment: 1) Policies and procedures for quality assurance 2) Policies and procedures stating student and other stakeholder involvement in QA processes. 6

3) Quality Assurance Manual Please answer yes or no to the following: 1) Do the policies and procedures have a formal status? 2) Are the QA policies and procedures publicly available? If no or yes to 1 or 2 above, please explain:

Yes

No

Standard 3.3: The institution has formal mechanisms for assessing the approval, periodic review and monitoring of their programmes and awards. Required Attachments:

1. Handbook for the design and approval of academic programmes

2. Mechanisms for the periodic review and monitoring of the academic programmes Please answer yes or no to the following and indicate No Frequency of Review Yes frequency. 1. Is there a process for the review of the faculty involvement mechanisms? 2. Is there a process for the review of other stakeholder involvement in the process? If no or yes to 1 or 2 above, please explain:

Standard 3.4: The institution has mechanisms for assessing the effectiveness of the student assessment. Required Attachments: 1. Student assessment philosophy and mechanisms 2. Student assessment criteria, regulations and procedures 3. Mechanisms for the periodic review and monitoring of student assessment processes 4. The registrar policies and procedures 5. Policies and procedures for the review of the registrar activities Please answer yes or no to the following and indicate No Frequency of Review Yes frequency. 1. Are the student assessment policies and procedures publicly available? 2. Is there a process for the review and monitoring of student assessment processes? 3. Are students involved in the review and monitoring? If no or yes to 1 or 2 above, please explain:

Standard 3.5: The institution has mechanisms for assessing the effectiveness of the teaching staff. The methods and procedures for ensuring that this is the case are available to those undertaking external reviews, and commented upon in reports. Required Attachments: 1. Teaching staff qualifications assessment criteria 2. Teaching staff qualifications assessment tools and mechanisms 3. Relevant evidences and analyses Please answer yes or no to the following and indicate frequency. 1. Are the assessment criteria revised on a regular basis? 2. Is the feedback included in the new process?

Yes

No

If no or yes to 1 or 2 above, please explain and support:

Standard 3.6: The institution has mechanisms that assess the applicability, availability and effectiveness of the resources both for students and teachers. Required Attachments:

1. Resource assessment criteria 2. Resource assessment tools and mechanisms 3. Relevant evidences and analyses
Please answer yes or no to the following and indicate frequency. 1. Are the resources reviewed on a cyclical basis? 2. Is the resource allocation transparent? If no or yes to 1 or 2 above, please explain: Yes No

Standard 3.7: The institution has mechanisms that assess collection, analyses and the uses of relevant information for the effective management of their programmes and other activities. Required Attachments: 1. Information management assessment criteria 2. Information management assessment tools and mechanisms 3. Relevant evidences and analyses Please answer yes or no to the following and indicate Yes frequency. 1. Are the assessment criteria regularly reviewed? 2. Are the tools and mechanisms up-to -date? 9

No

Frequency of Review

If no or yes to 1 or 2 above, please explain:

Standard 3.8: The institution has mechanisms that assess the publications to make sure they are up-to-date, impartial and objective information, both quantitative and qualitative, and cover the programmes and awards they are offering. Required Attachments: 1. PR materials publication policies and procedures 2. PR material and other publication assessment criteria 3. PR material and other publication assessment tools and mechanisms 4. Relevant evidences and analyses Please answer yes or no to the following and indicate frequency. 1. Are the policies and procedures reviewed on a cyclical basis? 2. Are there mechanisms to assess the publications? If no or yes to 1 or 2 above, please explain:

Yes

No

10

Standard 3.9: The internal quality assurance system is cyclically reviewed. Required Attachments: 1. Policies and procedures ensuring the review of the internal quality assurance system 2. Tools and mechanisms assuring periodical review of the internal quality assurance system 3. Relevant evidences and analyses Please answer yes or no to the following and indicate No Frequency of Review Yes frequency.

1. Are the QA review policies and procedures regularly revised?

2. Are the QA review policies and procedures up-todate? If no or yes to 1 or 2 above, please explain.

Please, provide the list of the organizations and/ or countries against which you have benchmarked your quality assurance policies and procedures.

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last 2 years.

Standard Category 4: External Relations/Internationalization Criteria Statement: The institution promotes experience exchange and enhancement through its sound external relations practices, thus promoting internationalization of the institution

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Standard 4.1: The institution promotes its external relations through sound policies and procedures aimed at creating an environment conducive to experience exchange, enhancement and internationalization. Required Attachment: Policies and procedures dealing with internationalization and/or external relations Policies and procedures promoting internationalization. The strategic plan Yearly action plans ( for the last 5 years) 5) Annual reports ( for the last 5 years) Please answer yes or no to the following: Yes 1) 2) 3) 4)

No

1. Is the strategic plan up-to-date? 2. Are the findings in the annual report included in the improvement plans?
If yes or no to 1 or 2 above, please explain:

Standard 4.2: The institutions external relations infrastructure ensures smooth flow of the process Required Attachments: 1. The external/international relations infrastructure 2. The staff involved and job responsibilities 3. Policies and procedures regulating the functioning of the body. 4. Policies and procedures for the quality assurance of the body 5. Evidences and analyses regarding the effectiveness of the body for the last five years

Standard 4.3: The institution promotes fruitful and effective collaboration with local and international counterparts. 1. Copies of active bilateral agreements Required Attachment 2. Copies of all bilateral agreements 3. Other agreements, memorandums of understanding and the like.

12

List the major achievements in the last three years.

Standard 4.4: The institution ensures the appropriate level of a foreign language for internationalization purposes Required Attachments: Mechanisms promoting internationalization Mechanisms promoting English plus other foreign languages proficiency levels of the students and staff Schedule for the foreign language classes for the staff. Policies setting the curricula break down with regards to the courses delivered in English for foreign studentse 5. PR materials in different languages List the major achievements in the last three years. 1. 2. 3. 4.

Please, provide the list of the organizations and/ or countries against which you have benchmarked your internationalization/external relations policies and procedures.

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

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Standard Category 5: Focus on Students Criteria Statement: The institution has student advising and support services which provide for productive and learning environment Standard 5.1: The institution has set mechanisms for promoting equitable recruitment, selection and admission procedures Required Attachment: Recruitment, admission and enrollment policies and procedures Policies and procedures ensuring fair access to the institution Number of students enrolled in each programme for the last five years. Evidences and effectiveness analyses for the last three years 5. Improvement plans Please answer yes or no to the following: 1. Does the organization of the process provide for effective functioning? 2. Are the policies and procedures regularly revised? If yes or no to 1 or 2 above, please explain: 1. 2. 3. 4.

Yes

No

Student and Teacher Mobility Evidences supporting student and staff mobility for the last five years Student mobility for the last five years YEARS 2008
Number Country Number

2006
Number Country Number

2007
Country

2009
Country Number

2010
Country

Incoming students Outgoing students Incoming exchange Outgoing exchange Teacher mobility for the list five years YEARS 2008
Number Country

2006
Number Country

2007
Number Country

2009
Number Country

2010
Number Country

Incoming Outgoing 14

Incoming exchange Outgoing exchange

Student Additional data 2006

Student dropout rate Student return rate Top five reasons for drop out

2007

2008

2009

Top five reasons for return

Standard 5.2: The institution provides opportunities for extra-curricular activities aimed at supporting student learning Required Attachments: 1. List of extra-curricular activities, their descriptions and aims 2. Analysis of the impact of the extra-curricular activities 3. Improvement plans Please, answer the following questions 1. What percentage of students uses the opportunity? 2. What is the effectiveness impact expressed in percents? Please, support the answers to questions 1 and 2:

Standard 5.4 There are special hours set for students to visit the faculty administrative staff for additional support and guidance 1. Regulations providing for additional support and guidance Required Attachment: 2. Sample schedules of advisors Please answer yes or no to the following: Yes No 1) Are the students entitled to individual advisors? 15

2) If not, are there plans to do so? If yes or no to 1 or 2 above, please explain:

Standard 5.5: The institution has special student career support services that prepares graduates for employment Regulations for the student career support services The infrastructure with the staff involved and job responsibilities Required Attachment: Quality assurance policies, procedures, mechanisms and tools Evidences and analyses for the last three years Improvement plans Please answer yes or no to the following: 1. What is the percentage of students using the services? 2. What is the satisfaction rate expressed in percentages?

1. 2. 3. 4. 5.

Please, support the answers to questions 1 and 2:

Standard 5.6: The institution has established policies and procedures that promote student active involvement in the university governance 1. Policies and procedures stating student involvement in the university governance Required Attachment: 2. Effectiveness analyses for the last three years 3. Improvement plans Please answer yes or no to the following: Yes/Frequency 1. Are the policies and procedures reviewed? 2. Are the evidences from the previous experience used to make improvements?

No

16

If yes or no to 1 or 2 above, please explain:

Standard 5.7: The students are actively involved in the research the university majors in. 1. Documents stating students role in the research the university majors in. 2. Research projects with student involvement Required Attachment: 3. Effectiveness analyses for the last three years 4. Improvement plans Please answer yes or no to the following: Yes/Frequency No 1. Are students interests considered in the research? 2. Are the students in the position to propose their lines of research? If yes or no to 1 or 2 above, please explain:

Standard 5.8: The students are involved in the assessment procedures. 1. Regulations stating students role in the institutions assessment procedures 2. Sample student reflections on the assessments conducted 3. Effectiveness analysis and evidences 4. Improvement plans Please answer yes or no to the following: Yes/Frequency No Required Attachment: 1. Are the regulations about the students role in the institutional assessment reviewed? 2. Are the plans for the activities regularly updated? If yes or no to 1 or 2 above, please explain:

Standard 5.9: The institution has a special body that promotes student rights protection 1. 2. 3. 4. The Student Rights Manual Student council and its policies and procedures. The infrastructure that deals with student rights, appeals and complaints Quality assurance policies and procedures for the infrastructure 17

Required Attachment:

5. Evidences and effectiveness analyses 6. Improvement plans Please answer yes or no to the following: 1. What is the percentage of the student satisfaction? 2. What is the percentage of student involvement in the QA of this body? Please, support the answers to questions 1 and 2:

Standard 5.10: The students are involved in the quality assurance practices 1. Regulations stating students role in the institutions quality assurance processes Required Attachment: 2. Sample student reflections on the educational provisions 3. Effectiveness analysis and evidences 4. Improvement plans Please answer yes or no to the following: Yes/Frequency 1. Are the regulations about the students role in the institutional quality assurance policies reviewed? 2. Are the plans for the activities regularly updated? If yes or no to 1 or 2 above, please explain:

No

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

Standard Category 6: Faculty and staff Criteria Statement: The institution provides for a high quality faculty and staff to achieve the set goals for academic programmes Standard 6.1: The institution has policies and procedures promoting recruitment of a highly qualified teaching staff capable of ensuring programme provisions Required Attachment:

1. Teaching staff recruitment policies and procedures (hiring and firing policies) 2. The distribution of the teaching staff according to qualifications (number of permanent and invited teaching staff)
3. The methods and procedures ensuring teaching staff competence with regards to the qualifications offered. 18

4. Policies and procedures for teacher promotion.

Please answer yes or no to the following: 1. Are the teaching staff qualifications in compliance with the programme mission and purpose? 2. Are the teacher qualifications regularly reviewed? 3. Are students involved in the review and monitoring? If no to 1 or 2 above, please explain: Yes No

Standard 6.2: The teaching staff qualifications for each programme are comprehensively stated
Required Attachment: 1. 2. 3. 4. Teaching staff qualifications requirements Relationships between the teaching staff qualifications and the qualifications offered Effectiveness analyses and evidences Improvement plans Yes No

Please answer yes or no to the following: 1. Are the teaching staff qualifications regularly reviewed? 2. Are the improvement plans regularly updated? If no or yes to 1 or 2 above, please explain:

Standard 6.3: The institution has well established policies and procedures for the periodic evaluation of the teaching staff Required Attachment:

1. 2. 3. 4.

Teaching staff assessment policies and procedures Teaching staff assessment tools and mechanisms Effectiveness analyses and evidences Sample reflections (students, supervisors, peers)
Yes/Frequency No

Please answer yes or no to the following: 1. Are the policies and procedures for teaching staff assessment regularly reviewed? 2. Do the professional development plans target, professional, methodological and reform related topics? If yes or no to 1 or 2 above, please explain:

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Standard 6.4: The institution promotes teacher professional development in accordance to the needs outlined during regular evaluations (both internal and external) 1. Professional development plans (professional, methodological and reform oriented) Required Attachment: 2. Professional development topics 3. Professional development schedule 4. Professional development results and reports for the last three years Please answer yes or no to the following: Yes/Frequency No 1. Are the professional development plans regularly reviewed? 2. Are the professional development topics regularly reviewed? If yes or no to 1 or 2 above, please explain:

Standard 6.5: There is necessary permanent staff to provide for the coverage of the qualifications adequately 1. The number of the permanent staff (bachelor, master, PhD, Doctor Professor, Diploma Specialists) Required Attachment: 2. The policies and procedures ensuring stability with regards to permanent staff 3. The list of the invited teaching staff 4. Policies and procedures for securing quality. Please answer yes or no to the following: %

1. What is the percentage of effectiveness of the permanent staff? 2. What is the overall percentage of the permanent staff?
Please, support the answers to questions 1 and 2:

Standard 6.6: There are set policies and procedures for the staff promotion in general and the young ones in particular Required Attachment:

1. Staff promotion policies and procedures 2. Policies and procedures for the promotion of the young staff 3. Policies and procedures for mentoring and coaching the young staff.
Yes/Frequency No

Please answer yes or no to the following: 1. Are the staff promotion policies and procedures regularly reviewed? 2. Is the young staff involved in the revision process? If yes or no to 1 or 2 above, please explain:

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Standard 6.7 There is necessary technical and administrative staff to achieve the strategic goals

Required Attachment:

1. Administrative staff with a break down to the bodies extant at the institution 2. Technical staff provisions 3. The policies and procedures ensuring stability with regards to the
administrative and technical staff

5. The list of the invited administrative staff 6. Policies and procedures for securing quality. 7. Mechanisms and tools securing quality of the staff
Please answer yes or no to the following: %

3. What is the percentage of effectiveness of the administrative staff? 4. What is the percentage of technical staff effectiveness?
Please, support the answers to questions 1 and 2:

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

Standard Category 7: Academic Programmes Criteria Statement: The programmes are in concord with the institutions mission, form part of institutional
planning and resource allocation, meet national requirements, the needs of students and other stakeholders, and are intellectually credible

Standard 7.1: Academic programs are thoroughly formulated, according to the expected learning outcomes, which correspond to an academic qualification. 1) Design of academic programme 2) Learning outcomes for the programme 3) Teaching and learning approaches linked to learning outcomes Required Attachment: 4) Benchmarking policies and procedures. 5) Alignment with the ANQF 6) List of both generic and specific competences of the programmes

21

Please answer yes or no to the following:

Yes/Frequency

No

1. Are the teaching and learning approaches regularly updated? 2. Are the teaching materials and resources up-to-date?
If yes or no to 1 or 2 above, please explain:

Please, provide the list of the organizations and/ or countries against which you have benchmarked your academic programmes.

Standard 7.2: The programme learning outcomes meet the needs of the students and other stakeholders Required Attachment:

1. Written policy for review/revision learning outcomes based on the needs of the stakeholders (if applicable). 2. Methods exploring the needs of internal and external stakeholders 3. Evidences and analyses. 4. Improvement plans
Yes/Frequency No

Please answer yes or no to the following:

1. Is there a process for the review of the policies and mechanisms? 2. Are the mechanisms and tools for review up-to-date?
If yes or no to 1 or 2 above, please explain:

Please, describe the major findings for the last five years and the improvements made.

Standard 7.3: The programme regularly monitors and reviews its effectiveness. 22

Required Attachment:

1. Procedures for monitoring and periodic revision of the implemented programs and activities (attach or refer to the regulation). 2. Monitoring mechanisms ensuring impartiality of the process (attach or refer to the regulation). 3. Mechanisms, processes and procedures for reviewing porgrammes on a timely basis (attach or refer to the regulation).
Yes/Frequency No

Please answer yes or no to the following:

1. Are the monitoring and reviews done on a cyclical process? 2. Are the tools and mechanisms up-to-date?
If yes or no to 1 or 2 above, please explain and/or support:

Standard 7.4: The programme ensures impartial evaluation of students level of achievement against the learning and educational objectives and promotes academic integrity Required Attachment:

1. Policies and procedures for student assessment (attach or refer to the regulation) 2. Assessment standards linked to the learning outcomes. 3. Benchmarking of the assessment approaches (if applicable)
Yes/Frequency No

Please answer yes or no to the following:

1. Does the organization of the process provide for effective functioning of the process?
2. Are the policies and procedures regularly revised? If yes or no to 1 or 2 above, please explain:

Standard 7.5: The programmes are intellectually credible, designed coherently and articulate well with other relevant programmes and promote mobility of students and staff.

Required Attachment:

1. The breakdown of the programme according to theory, practice and experience 2. Learning and career pathways for the programme 3. Mobility opportunities

23

Please answer yes or no to the following: 1. Does the programme provide opportunities for articulation with other programmes within and across institutions locally and internationally? 2. Is there a process for creating compliance with other programmes within and across institutions locally and internationally? If yes or no to 1 or 2 above, please explain:

Yes/Frequency

No

Please, provide the list of the organizations and/ or countries with which the programme has bilateral agreements for student exchange and/or mobility promotion.

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

Standard Category 8: Research and Development Criteria Statement: The institution promotes its research objectives, projects and expected outcomes. There is a research ethos and culture, and mechanisms for the validating research outcomes. Standard 8.1: The institution has a long term strategy and medium and short term programs which address its research interests in a due manner. 1. Research directions and strategies 2. Medium and short term programs Required Attachment: 3. Research methodology and publication requirements 4. Links between the institutional strategy and research directions Please answer yes or no to the following: Yes/Frequency 1. Is the research methodology up-to-date? 2. Are the publication requirements up-to-date? If yes or no to 1 or 2 above, please explain:

No

24

Standard 8.2: The institution promotes development and innovation through sound policies 1. The mechanisms in set that establishes incentives for good research 2. The budget allocation for the research and development (in percentage) for the last five years. Required Attachment: 3. Policies and procedures for budget allocation 4. Policies and procedures for promoting the young staff research activities 5. Policies and procedures ensuring integrity and preventing plagiarism. Please answer yes or no to the following: Yes/Frequency No 1. Are the policies and procedures regularly revised? 2. Are the students and teachers involved in the revision? If yes or no to 1 or 2 above, please explain:

Standard 8.3: The institution emphasizes internationalization of the research 1. Regulations encouraging involvement of the faculty and students in international research endeavors. 2. Regulations for publications in international peer-reviewed journals in the CIS countries Required Attachment: 3. Regulations for publications in international peer-reviewed journals at international level. 4. The list of publications in the internationally peer-reviewed journals for the last three years. Please answer yes or no to the following: Yes/Frequency No

1. Are the regulations up-to-date? 2. Are the publication regulations in line with the international standards? 3. Are the publication regulations revised based on the benchmarking results?
If yes or no to 1 or 2 above, please explain:

Please, provide the list of the organizations and or countries against which you have benchmarked your publication regulations. Standard 8.4: The institution has well established mechanisms for linking research with teaching 25

1. Policies and procedures for linking research with teaching and learning 2. Evidences and effectiveness analyses 3. Improvement plans Please answer yes or no to the following: % Required Attachment:

1. What is the percentage of research-teaching and learning effectiveness? 2. What is the extent of student satisfaction? 3. What is the percent of teacher satisfaction? 4. What is the percent of employer satisfaction?
Please, support the answers to questions 1 -4:

Standard 8.5: There are mechanisms in place assuring quality of research and development 1. Policies and procedures for research and development quality assurance 2. Criteria, standards, mechanisms and tools for research quality assurance 3. Evidences and effectiveness analyses 4. Improvement plans Please answer yes or no to the following: Yes/Frequency No Required Attachment: 1. Are the policies and procedures for research and development quality assurance regularly revised? 2. Are the policies and procedures revised based on the benchmarking results? If yes or no to 1 above, please explain:

Please, provide the list of the organizations and/ or countries against which you have benchmarked your R&D quality assurance policies and procedures.

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

26

Standard Category 9: Infrastructure and Resources Criteria Statement: The TLI has its own property and resources, which effectively support the
implementation of its stated mission and objectives and create a learning environment.

Standard 9.1: The institution takes due care to create a learning environment appropriate to the academic programmes offered 1. List of the buildings in the campus with the labels explicating the purpose 2. List of laboratories with the labels explicating the purpose 3. List of the libraries, official internet sites, literature and the like Required Attachment: 4. Other premises

5. Evidences and effectiveness analyses 6. Improvement plans

Please answer yes or no to the following: %

1. What is the student satisfaction rate? 2. What is the teacher satisfaction rate?
Please, support the answers to questions 1 and 2:

Standard 9.2: The institution endeavors to secure adequate financial resources and distribution of the latter to provide, maintain and operate the facilities and equipment as needed to achieve its mission and objectives 1. Budget break down according to the income and expenses (percentage) 2. Budget breakdown according to the income allocation (percentage) Required Attachment: 3. Budget allocations (research, teaching and learning, professional development, library enhancement, equipment and furniture purchase and the like) Please answer yes or no to the following: Yes/Frequency No 1. Is the budget allocation in accordance with the institutional strategy? 2. Does the budget allocation provide for the goal achievement? If yes or no to 1 or 2 above, please explain:

Standard 9.3: The institution has sound financial policies and capacity to sustain and ensure the integrity and continuity of the programmes offered at the institution. 1. Mechanisms and procedures to control financial resources and to allocate them Required Attachment: appropriately to achieve its educational objectives. 27

2. The institutional planning, administration and monitoring policies with regards to the budget. 3. Institutional policies that stipulate the terms and conditions for accepting gifts and/or donations from public, private and international organizations. 4. Mechanisms that ensure financial integrity through regular audits and reports. Please answer yes or no to the following: 1. Is there a process to control and allocate the resources? 2. Does the institution plan and monitor the policies on a regular basis? 3. Are the policies for accepting gifts/donations reviewed regularly? 4. Are the policies ensuring continuity of programmes reviewed regularly? If yes or no to 1 or 2 above, please explain: Yes/Frequency No

Standard 9.4: The institutions resource base supports the institutions educational programmes and its strategic plans for sustainability and continuous quality enhancement 1. Mechanisms, processes and procedures to address allocation of Required Attachment:

resources on a timely basis. 2. Mechanisms, which addresses staff and student needs for quality education
provisions. Please answer yes or no to the following: 1) Is there a process for the review of resource allocation processes? Yes/Frequency No

2) Is there a process for the review of staff involvement in resource allocation processes? If yes or no to 1 or 2 above, please explain:

Standard 9.5: There is a sound policy and procedure to manage information and documentation 1. 2. 3. 4. Information and documentation management regulations Information and documentation management mechanisms and or system Review results for the last five years Improvement plans

Required Attachment:

28

Please answer yes or no to the following:

Yes

No

1. Is the information and documentation flow system effective? 2. Are tools for checking the effectiveness valid?
If yes or no to 1 or 2 above, please explain:

Standard 9.6: The administration of the policies and procedures is carried out on the total quality management principle.

Required Attachment:

1. Plans for administration of the educational provisions 2. Implementation outcomes of the educational provisions; the effectiveness rate 3. Assessment tools to ensure adequate implementation and achievement of the goals 4. Improvement plans 5. Evidences and analyses
Yes/Frequency No

Please answer yes or no to the following:

1. Is the total management system regularly reviewed? 2. Are the approaches effective?
If yes or no to 1 or 2 above, please support:

Standard 9.7: The institution ensures the environment is safe and secure through health and safety mechanisms that also consider special needs of students Health and safety structure Health and safety policies and procedures Required Attachment: Health and safety budget allocation for the last five years Health and safety personnel and job descriptions 5. Evidences of effectiveness of the service Please answer yes or no to the following: Yes/Frequency 1. 2. 3. 4.

No

1. Are the health and safety policies and procedures revised on a cyclical basis? 2. Are the students involved in the review process?
If yes or no to 1 or 2 above, please explain:

29

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

Standard Category 10: Societal Responsibility Criteria Statement: The institution proves that it respects and defends the staff and students academic freedom and functions in terms of university autonomy and public responsibility. It is also accountable to the government, employers and society at large for the education it offers and the resources it uses to meet these objectives Standard 10.1: There are strong links with the society and it is expressed through firm feedback mechanisms. Required Attachment: 3. Policies and procedures that promote students and staffs academic freedom 4. Mechanisms through which it is held accountable to the staff and students 5. Mechanisms through which holds its faculty accountable for the final outcomes Please answer yes or no to the following: 1) Does the organization of the process provide for effective functioning of the process? 2) Are the policies and procedures regularly revised?

Yes

No

If no or yes to 1 or 2 above, please explain:

Standard 10.2: The institution has mechanisms that takes care of knowledge transfer to the society Required Attachments: 1) Internal policies and procedures that promote institutions responsibilities and accountability. 2) Internal auditing practices concerning the main field of academic activity. 3) Internal and external feedback mechanisms revealing knowledge transfer to the society. List the major achievements and drawbacks

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Please, provide the explanation of the institutions role with regards to the contributions to the development of citizenship. List the major achievements and drawbacks

Please, based on the SWOT analyses guidelines, provide the analyses for standard category for the last five years.

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