Landlord Letting & Management Agreement

zeevou.com

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This agreement is made between the Landlord of the Property and Zeevou Ltd,
who agree to act for the Landlord and are hereinafter referred to as “the Agency”.
The purpose of this document is to set out clearly and concisely the extent of the
letting and management service offered and the scale of fees charged.

The terms of the Agreement set out in this document will constitute a binding
legal contract. If you are unsure of your obligations under this Agreement,
then you are advised to seek independent legal advice before signing.

Zeevou Ltd provides a property letting and management service to landlords

wishing to let out their property. The standard fee for the service is taken as a
percentage of the gross rents collected.

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Terms of Business
1. General Authority

The Landlord confirms that he/she is the sole or joint owner of the Property and has the right
to rent out the Property as a furnished holiday let property under the terms of the mortgage or
head lease. Where more than one person holds an interest as a Landlord, the person signing
confirms that they are acting on behalf of all interested parties. Where necessary, the Landlord
confirms that permission to let the Property has been obtained from the mortgagee or relevant
party. The Landlord commits to ensure that the correct planning class is held for the property
or will be applied for if challenged by any governmental institution. The Landlord will provide
fully furnished units for the duration of this agreement. The Landlord authorises the Agency
to undertake payments on their behalf for expenses related to the letting and management of
their property.

The Landlord gives the Agency sole exclusivity to carry out full property management and
marketing duties including the taking of bookings (responding to enquiries, negotiating on
price, accepting bookings), organising cleaners, ensuring clean laundry is available at all
times, overseeing the transfer of keys to guests, and arranging for repairs to the property and/
or its contents. The Landlord hereby grants permission to the Agency to make use of photos of
the property for marketing or any other purpose during and after the term of this agreement.

2. Liabilities

Although the aim is to take every care in managing the Property, the Agency cannot be held
responsible for late or non-payment of rent, damage to the Property, or any other associated
legal costs incurred, where the Agency has acted correctly in accordance with the terms of
this Agreement or on the Landlord’s written or verbal instructions. The Landlord is responsible
to take out contents and buildings insurance for the Property, including any public liability that
may arise. While we undertake efforts to limit chargebacks, these can occur from time to time
and the loss of income and any associated costs will be the liability of the Landlord.

3. Indemnity

The Landlord agrees to indemnify the Agency for any costs, expenses or liabilities incurred
or imposed on the Agency provided that they were incurred on behalf of the Landlord
in pursuit of the Agency’s normal duties. To assist the Agency in carrying out its duties
effectively, the Landlord agrees to respond promptly, providing necessary instructions, to any
correspondence or requests from the Agency.

The Landlord will indemnify and hold the Agency harmless from all liabilities, fines, suits,
claims, demands and actions of any kind or nature for which the Agency will or may become
liable or suffer by reason of any breach, violation or non-performance by the Landlord or
by any person for whom the Landlord is responsible, of any covenant, term, or provisions

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hereof or by reason of any act, neglect or default on the part of the Landlord or other person
for whom the Landlord is responsible. Such indemnification in respect of any such breach,
violation or non-performance, damage to property, injury or death occurring during the term of
the Agreement will survive the termination of the Agreement, notwithstanding anything in this
Agreement to the contrary.

4. Maintenance

4.1) The Landlord agrees to provide the Property in a good condition ready to let, and that the
Property and all soft furnishings conform to the current fire and safety regulations.

4.2) The Landlord agrees to make the Agency aware of any ongoing maintenance problems.
Subject to a ‘retained maximum expenditure limit’ of 200.00£, on any single item or repair, the
Agency will administer any miscellaneous maintenance work that needs to be carried out on
the Property. The retained maximum expenditure limit means that the Agency has authority
to spend up to this amount on reasonable improvements or repairs in any single monthly
accounting period when it has not proven possible to obtain prior consent from the Landlord.

4.3) For expenditure in excess of the agreed limits, the Agency would normally request
authorisation in advance. It is agreed that in an emergency or for reasons of contractual or
legal necessity the Agency may reasonably exceed the limits specified, where reasonable
endeavours have been made to contact the Landlord.

4.4) The Agency is authorised by the Landlord to select competent tradesmen at reasonable
prices but does not guarantee the standard of workmanship or any liability arising thereof.

4.5) The Landlord will be responsible for periodic redecoration and repairs unless they are
part of the Freeholder’s responsibility, or damage is caused by the Tenant. In such an event
any security deposit shall be used towards rectifying the damage should the damage be
identified within 24 hours of the departure of the Tenant. The Agency bears no liability in either
event.

5. Services Liabilities and Council Tax

The Landlord will be fully responsible and accountable for all utilities and relevant bills
(telephone, Wi-Fi, TV license and subscriptions, electricity, gas, water, service charges and
ground rent) as well as cleaning and laundry charges. The Landlord hereby agrees to permit
the Agent to enter into agreements on their behalf with service providers and to administer the
payments for them. The Agent will try to obtain discounts for the Landlord on the bills as part
of a group portfolio package for properties managed by the Agent. The Agent may receive
a commission from the portfolio account provider - no proportion of this will be due to the
Landlord.

Payment of Council Tax will be the full responsibility of the Landlord.

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6. Guest Deposits

A security deposit may be held or collected by the Agent or a third party agency that has
introduced the Tenant for each booking. The security deposit is refundable in full to the guests
unless the Terms & Conditions of their stay are violated by the Tenant, excessive cleaning fees
are incurred or contents are broken or stolen. The Agency reserves the right of withholding a
variable fee from the guest for overseeing the use of the security deposit where necessary.

7. Rent Collection

The Agency will produce a Landlord statement showing a clear breakdown of all rental income
received, less any additional costs and services incurred. The net balance will be paid to the
Landlord by BACS by the 10th of the following month.

8. Termination

Either party may terminate this contract by providing the other with a minimum of three
months› prior notice in writing save for the event of a substantial breach of the contract
whereby either party may terminate immediately. The Landlord cannot provide notice for the
duration of the initial agreement period as defined on page 1 of this agreement. Both parties
will use all reasonable endeavours to ensure that all confirmed bookings made prior to the
termination are honoured and the Agency reserves the right to accept bookings that can be
operated during the notice period. In the event that the Landlord decides not to honour one
or more existing future bookings and tries to terminate the contract early, they will be liable to
pay the Agency an amount equal to the totality of the value of any future confirmed bookings,
alongside any admin costs, relocation fees, and damages or losses suffered as a consequence
of early termination. The Agency also reserves the right to charge an onboarding fee of 5000
GBP per unit if the contract is terminated early. This fee is usually waived upfront in light of the
management fees being charged for the duration of the contract. These costs will be withheld
by the Agency from any rental due to the Landlord.

This agreement will automatically renew at the end of each term for a further term of 1 year
unless either party gives the other written notice of termination at least 3 months prior to the
end of the relevant term.

If the Landlord decides to sell the Property or part of the Property ere the expiration of the
agreement, the Landlord must ensure that their obligations under this agreement are passed
on to the new Landlord.

The Agency reserves the right to change the locks to the property before the notice period is
over.

9. Safety Regulations

The law makes particular demands regarding the safety, servicing and inspection of the gas

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and electric appliances and installations within a property, and with respect to the safety
of furniture and soft furnishings that are also provided. The following regulations apply: •
Furniture & Furnishings (Fire)(Safety) Regulations 1988 (amended 1989 and 1993) • General
Product Safety Regulations 1994 • Gas Safety (Installation and Use) Regulations 1998 •
Electrical Equipment (Safety) Regulations 1994 • Plugs & Sockets (Safety) Regulations 1994
The Landlord confirms that they are aware of these obligations and that the Agency has
provided sufficient information (via explanatory leaflets available on request) to assist with
compliance. It is agreed that the Landlord shall ensure that the Property is made available for
letting in a safe condition and in compliance with above regulations. The Landlord agrees to
indemnify the Agency against any expenses or penalties that may be suffered as a result of
non-compliance of the Property to fire and appliance safety standards.

10. Insurance

The Landlord shall be responsible for the Property being adequately insured and that the
insurance policy covers the situation where the Property is let including all contents.

11. Keyholding

The Landlord is responsible for providing 5 sets of keys for all the doors and lockable storage
areas in the property to the Agency for use by the Agency, its contractors (such as cleaners or
builders) and the guests staying at the property.

Where a property has a secure parking area, the Landlord must provide two copies of the fobs
for access to the parking area.

12. Clients’ Money

All monies held in Zeevou Ltd designated clients bank account will accrue no interest to the
Landlord.

13. Data Protection

All information concerning Landlords or Tenants details are confidential, and the information
will be held by the Agency strictly in accordance with the provisions of the Data Protection Act
and any amendments thereto.

14. Fees

The Landlord will pay Zeevou Ltd a Management Fee equal to %19 + VAT of the total amount
paid by the guest for the nights stayed and a card processing commission of %2.5 where
applicable. The Landlord is responsible for all other expenses incurred in relation to the
Property. The Management Fee does not include third party agency commissions for referrals
of bookings, which are deducted from the Landlord’s payout. Direct bookings carry an extra
fee of %10 + VAT.

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If the Agency incurs any relocation costs caused by not being able to honour a booking due to
the Landlord’s fault or any third party connected to them, these costs would be passed on to
the Landlord.

If Landlord decides to block the property out for more than 6 weeks per year, the agent will
apply a management fee of 30.00£ per night on weekday nights and 50.00£ on weekend
nights.

Cash payments for nights stayed carry a charge of 5 GBP. We try to avoid accepting cash
payments whenever possible.

15. Additional fees/services

The Agency reserves the right to charge guests extra fees for services it sells in addition
to the standard rental of the Property, such as early or late check-ins, early or late check-
outs, additional parking, or any other special requests that the guest may have. The Agency
reserves the right to sell additional and ancillary services to the guests. In none of these
instances will the Agent be liable to pay any proportion of these fees to the Landlord. All fees
and charges for these additional services shall be charged in addition to the figure at which
the rental of the property is agreed.

16. Agreement

Any amendment or modification of this Agreement or additional obligation assumed by either

party in connection with this Agreement will only be binding if evidenced in writing signed by
each party or an authorised representative of each party.

This Agreement is governed by, and is to be construed in accordance with, English law. The
English Courts will have exclusive jurisdiction to deal with any dispute which has arisen or may
arise out of, or in connection with, this Agreement.

In the event that any of the provisions of this Agreement will be held to be invalid or
unenforceable in whole or in part, those provisions to the extent enforceable and all other
provisions will nevertheless continue to be valid and enforceable as though the invalid or
unenforceable parts had not been included in this Agreement and the remaining provisions
had been executed by both parties subsequent to the expungement of the invalid provision.

Signed on behalf of Landlord by Signed on behalf of Zeevou Ltd by

Landlord Signature Signature

Date Date

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