Computer Studies 8 - 9 - Topical Revision 2014-2017

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FASTLEARN EXAMINER
8–9
COMPUTER STUDIES
2014 – 2017
NEW SYLLABUS QUESTIONS
TOPIC BY TOPIC REVISION

Past Exam Questions
WWW.FASTLEARNEXAMINER.COM
Mwiya Namakando
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FASTLEARN EXAMINER 8–9

TOPIC BY TOPIC & STEP BY STEP SOLUTIONS
COMPUTER STUDIES 2014 – 2017
Mwiya Namakando
Copyright © FASTLEARN PUBLISHERS 2018
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means electronic, mechanical, photocopying,
recording or otherwise, without the prior permission of the publisher.
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HOW TO USE THIS BOOK

Go through the new syllabus (curriculum) requirements at the beginning of each topic to familiarise
yourself with what examiners expect you to know.
Past examination questions are grouped topic by topic to make it easier for you to do your revision
and to have a feel of how questions are asked on each topic. Recommended answers have been
provided. Use the table of contents to find topics and answers. This book does not substitute your
class notes and textbooks, but does supplement them.
This book is a rich and excellent resource for both pupils and teachers of Computer Studies. Do not
mark or write answers in this book. Write somewhere else and mark yourself using answers provided.
Make use of the table of contents to locate a topic and answers.
I wish you all the best in your exams and tests and look forward to your feedback, negative or positive.
This material is also available on CD for fast computer aided revision, and on our WEBSITE for fast
revision on iPADs (and other tablets) and computers with internet access.
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We sincerely believe and hope that this material will be of great help as you prepare for the
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Inspirational Quotes
The secret of getting ahead is getting started. ~Mark Twain
The journey of a thousand miles starts with one step. ~Chinese proverb
The vision must be followed by the venture. It is not enough to stare up the steps – we must step up
the stairs. ~Vance Havner
No horse gets anywhere until he is harnessed. No steam or gas ever drives anything until it is confined.
No Niagara is ever turned into light and power until it is tunneled. No life ever grows great until it is
focused, dedicated and disciplined. ~Emerson Fosdick
Don’t do tomorrow what you can do today. Procrastination is the thief of time. ~Benjamin Franklin
Shoot for the moon. Even if you miss, you’ll land among the stars. ~Les Brown
Obstacles are those frightful things you see when you take your eyes off the goal. ~ Henry Ford
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TABLE OF CONTENTS
TOPIC Page #
Questions Answers
1 INTRODUCTION TO COMPUTER STUDIES .................................................. 6 57

2 BASIC OPERATIONS …….............................................................................. 15 63
3 COMPUTERS AND INFORMATION TECHNOLOGY IN EVERYDAY LIFE......... 21 67
4 PRODUCTIVITY TOOLS
(WORD PROCESSING, SPREAD SHEETS, PUBLISHING, PRESENTATION)..... 27 70
5 NETWORKS AND THE INTERNET ................................................................ 37 73
6 MULTIMEDIA FILES..................................................................................... 43 76
7 PRACTICAL QUESTIONS.............................................................................. 45 77
WARNING AGAINST EXAM LEAKAGES & MALPRACTICES ......................... 5
REFERENCES AND RECOMMENDED TEXTBOOKS ...................................... 78
4
WARNING AGAINST EXAM LEAKAGES & MALPRACTICES (STATEMENT COPIED FROM ECZ)
The council urges all registered candidates for the examinations to prove their skills, knowledge and
attitudes acquired during the course of instruction rather than involving themselves in examination
malpractices. The council further urges all the candidates to prepare adequately for examinations.
The council strongly warns parents, teachers, guardians, candidates and members of the public against
involving themselves in examination malpractices.
DURING THE EXAMINATION PERIOD
1. Candidates should NOT:

• smuggle any form of pre-written materials into the examination room.
• accept to be assisted by anyone.
• accept to write an examination for someone else (impersonation).
• copy from each other.
• substitute the written script in the examination room with an illegal script .
• display improper conduct or violent behaviour in and around the examination room.
• be cheated into buying or selling fake examination papers as all examination question papers are
kept under lock and key prior to the examination date.
2. Teachers, invigilators, and supervisors should:

• not assist the candidates in any way before, during and after
examinations .
• not allow anyone to write an examination on behalf of someone else.
• not allow candidates to copy from each other.
• not substitute candidates scripts.
• search the candidates thoroughly before entering the examination room.
3. Members of the community should be cautious and alert when photocopying or printing any examination
related materials at their premises.
4. Anyone attempting to photocopy any examination related materials should immediately be reported to the
ECZ.
PENALTY
Those found guilty of involvement in examination malpractice will:
• immediately be expelled from the entire examination.
• have the results cancelled in all subjects.
• be liable to prosecution.
For details refer to the "candidates beware!" posters that are in all schools and examination centres
countrywide.
Be proactive and report any suspected examination irregularity to the Provincial Education Office (PEO), District
Education Board Secretary (DEBS), nearest Police Station or calling the following numbers:
211 252930 or 211 254896 or 211 250904 or 0977-749578 or 0955-749578.
Let's all work together to fight examination malpractices to protect and uphold the integrity of our education
system.
5
1
INTRODUCTION TO COMPUTER STUDIES
COMPUTER STUDIES SYLLABUS 8 - 9
8.1 INTRODUCTION TO COMPUTER STUDIES
SPECIFIC OUTCOMES KNOWLEDGE
8.1.1.1 Explain the meaning of the terms • Hardware (Monitor, Keyboard, Mouse, Central
hardware, software, Information, Processing Unit-CPU, Uninterruptible Power Supply-
communication and communications UPS, printer, scanner),
technology • Software (Various programmes such as the
8.1.1.1 Describe the main parts of a Operating system, Word processors)
computer • Difference between data and information.
8.1.3.1 State the three basic operations in a • Computer as a general purpose machine
computer system. Components of a computer system (i.e. central
8.1.3.2 Identify a computer as a general processing unit • CPU, input devices, storage devices
purpose machine that operates under & output devices)
different sets of instructions for various • Uses of main parts of computer
uses • Advantages and disadvantages of a computer
8.1.3.3 Relate computer parts to the basic system
operations • Appreciating different types of storage media
9.1.1.1 Define the terminologies of a • Computer terminology; peripheral device PDAs, GB,
computer system. MHz, GHz, BIT, BYTES, Megabytes etc
9.1.2.1 Connecting peripheral devices to
their appropriate computer ports • Defining basic computer terminology
9.1.2.1 Recognise that the speed of a CPU
is measured in Megahertz (MHz) or • Peripheral devises
Gigahertz (GHz)
9.1.3.1 Identify meaningful information as • Units of the processing speed and their relationship
a result of processed input data by the
computer • Units of storage – BIT, Byte, Megabyte, Gigabyte
9.1.3.2 Appreciate that certain devices are and their conversions.
both input as well as output (e.g. touch
screens) • Input, process and output devices
PAST EXAM QUESTIONS
SECTION A
1 [2017-P1-A-Q1] An example of a computer software is ...

A ATM card. B document.
C touch screen. D virus.
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2 [2017-P1-A-Q4] A photocopier is not classified as an output device of the computer because it...
A cannot print without a computer.
B cannot be connected without a computer.
C produces hardcopy from hardcopy without a computer
D produces hardcopy from softcopy without a computer.
3 [2017-P1-A-Q7] How many bytes make up 2 kilobytes?

A 8 bytes
B 16 bytes
C 200 bytes
D 2000 bytes
4 [2017-AUGUST-P1-A-Q1] Which of the following correctly represents how parts of a general
purpose computer interact?
5 [2017-AUGUST-P1-A-Q2] A ...... is the part of a computer where an external device can by

connected.
A connector B port
C socket D switch
6 [2017-AUGUST-P1-A-Q3] An example of processing done by the computer is ......

A displaying a document on the screen.
B exiting a document quickly.
C saving a document on a disc.
D sorting names in a document.
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7 [2017-AUGUST-P1-A-Q5] Mulenga has lost a number of computers in the school laboratory due
to power outages. What device would he need to buy in order to protect them?
A Electricity generator
B Insulator Protection set
C Uninterruptible Power Control Unit
D Uninterruptible power Supply
8 [2017-AUGUST-P1-A-Q10] Mutinta keeps a set of backup files for school records in another
building. Why does he do this?
A Viruses safeguard
B Fire safeguard
C Copying safeguard
D Space safeguard
9 [2017-AUGUST-P1-A-Q15] How many bits does the word "processing" occupy on the computer's
storage space?
A 10
B 80
C 100
D 800
10 [2016-P1-A-Q1] Which of the following statements best describes what a computer program is?
A The input stage of computing that gets data needed.
B The step by step instructions that tell the computer what to do.
C The step by step user manual on how to operate the computer.
D The output stage of computing that outputs data needed.
11 [2016-P1-A-Q2] Data are ...

A letters entered into the computer.
B numbers entered into the computer.
C unprocessed facts entered into the computer.
D processed facts obtain from the computer.
12 [2016-P1-A-Q4] The binary digits 1 and 0 are called ...

A bits.
B codes.
C signal.
D text.
13 [2016-P1-A-Q5] Which of the following ports are suitable for connecting a USB printer?
A Serial port
B Parallel port
C Universal Serial Bus port
D Universal Sequence Backup Port
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14 [2016-P1-A-Q8] The ... is a part of a computer where calculation, searching and sorting of data is
carried out.
A Read Only Memory (ROM)
B Random Access Memory (RAM)
C Central Processing Unit (CPU)
D Backing Storage Unit (BSU)
15 [2016-P1-A-Q10] An Uninterruptible Power Supply (UPS) unit can be used to ...

A protect the computer from solar power.
B backup computer data.
C protect the computer from power blackouts.
D protect the computer from virus blackouts.
16 [2016-P1-A-Q11] ... operating system lets many users at different terminals to share processing
time on a powerful central computer.
A Multi-tasking
B Multi-programming
C Real-time
D Multi-user
17 [2016-P1-A-Q12] Formatting a disk results in all the data being erased from the ...
A storage media.
B screen
C keyboard
D printer
18 [2016-P1-A-Q13] Which of the following software will be loaded first to the memory when the
computer is switched on?
A Spreadsheet software
B Word processing software
C Operating system software
D Presentation software
19 [2015-P1-A-Q1] Name a device which can be used both for input and output of data.
A Printer B Touch screen
C Soft screen D Soft touch
20 [2015-P1-A-Q2] Which of the following statements best describes the action the computer
performs to process data?
A Input -> storage/processing -> feedback
B Input -> output/processing -> storage
C Input -> processing/storage -> output
D Feedback -> input -> processing/storage
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21 [2015-P1-A-Q3] A microprocessor is a .......

A set of instructions.
B storage for instructions.
C piece of software.
D piece of hardware.
22 [2015-P1-A-Q4] RAM stands for...

A Random Access Media.
B Random Access Memory.
C Random Advanced Memory
D Random Active Memory.
23 [2015-P1-A-Q5] The space on the hard drive is measured in .............

A megahertz.
B megaamps.
C megabytes.
D megawatts.
24 [2015-P1-A-Q6] Which type of operating system is used in factories to control machines

automatically?
A Multiuser system
B On-line system
C Real time system
D Single user system
25 [2015-P1-A-Q11] The CPU is the device that...

A stores data.
B processes data.
C prints data.
D inputs data.
26 [2014-SPECIMEN-P1-A-Q1] A computer is ..........

A an electronic machine found in an office.
B an electronic device which is useful.
C an electronic device used to input, process, output and store data.
D An electronic machine which is more intelligent than a human being.
27 [2014-SPECIMEN-P1-A-Q2] Which of the following is not an output device?

A Monitor
B Printer
C Projector
D Scanner
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28 [2014-SPECIMEN-P1-A-Q5] ........ is equal to 1 024 kilobytes.

A Bit
B Gigabyte
C Megabyte
D Terabyte
29 [2014-SPECIMEN-P1-A-Q6] Which of the following terms describe the physical parts of a

computer?
A Software
B Malware
C Hardware
D Discware
30 [2014-SPECIMEN-P1-A-Q8] Why is it important to use an Uninterruptible Power Supply (UPS) on

a computer?
A It makes the computer fast
B It backs up files
C It allows for saving of important work when there is a power failure
D It allows for deleting of unnecessary files and folders.
31 [2014-SPECIMEN-P1-A-Q9] ROM stands for ................

A Reading Of Memory.
B Read Only Memory.
C Reading Over Memory.
D Read On Memory.
32 [2014-SPECIMEN-P1-A-Q10] A ... is a device that can be used for both input and output.
A touch screen
B mouse
C keyboard
D joystick
SECTION B
1 [2017-P1-B-Q16] Arrange the following storage devices in descending order of size. Local
hard disk, CD and DVD.
2 [2017-P1-B-Q23] A ... is an input device which works like a mouse.
3 [2017-P1-B-Q24] An example of keys which occur twice on the keyboard are ..... and ......
4 [2017-P1-B-Q25] In a program, a menu shows a list of ........
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5 [2017-P1-B-Q26] ......... screens are sometimes used as input devices for multimedia
systems.
6 [2017-AUGUST-P1-B-Q17] A CD-RW can allow a user to ... and .... [2]
7 [2017-AUGUST-P1-B-Q21] The device shown below is a....
8 [2017-AUGUST-P1-B-Q25] The acronym LCD stands for... [1]
9 [2017-AUGUST-P1-B-Q28] Bytes per second measures the ... of transfer of data from the
hard disk to .....
10 [2016-P1-B-Q17] The ... represents something on a computer in form of a picture.
11 [2016-P1-B-Q18] ..... is the unit for measuring the speed of the CPU.
12 [2016-P1-B-Q19] A ....... and a ...are two examples of optical storage media.
13 [2016-P1-B-Q26] .......... is an example of an ... software used for creating, formatting and
editing of documents on a computer.
14 [2015-P1-B-Q16] A ......... is the hardware that allows a computer to produce audio output.
15 [2015-P1-B-Q17] 171,410,000,000 bytes is the same as ... gigabytes.
16 [2015-P1-B-Q20] The two main categories of software are ... and ...
17 [2015-P1-B-Q23] A computer program that aids a computer user to complete a task is

called ...
18 [2015-P1-B-Q25] A computer system does not understand human readable language but
understands ........ only.
19 [2015-P1-B-Q26] A ... is a storage on medium which ... is read using light.
20 [2014-SPECIMEN-P1-B-Q16] A ......... is an input device that can be used to input sound into a
computer
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21 [2014-SPECIMEN-P1-B-Q19] ........... and Digital Versatile Disks (DVDs) are called optical media
because ........ is used to read data from them.
22 [2014-SPECIMEN-P1-B-Q25] The type of software that is used to handle specific tasks on a

computer is called .......................
SECTION C
1 [2017-P1-C-Q33] The picture below shows a computer mouse.
(a) Name the parts labelled A, B and C.

(b) What is the function of part B when working in a document?
(c) What would happen if a user dicks part C on a Desktop?
(d) What is the term used to refer to two successive clicks of Part A?
(e) Why do users prefer using the mouse other than a keyboard in a Graphical User Interface?
2 [2016-P1-C-Q31] The diagram below shows the four basic actions of the computer to produce
information.
(a) State one device that can be used at stage 3 and one that can be used at stage 4.
(b) Name stage 1 and stage 3.
(c) What action is done at stage 2?
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3 [2015-P1-C-Q32] A Computer represents data as binary digits.

(a) What are binary digits?
(b) How many binary digits (bits) make one byte?
(c) Name two places where analogue computers are mostly used.
(d) Name two household appliances which are digital in nature.
3 [2014-SPECIMEN-P1-C-Q31] Study the diagram of a computer system below.
(a) Explain briefly how the device labelled A can be used on the computer system.
(b) Give the type of outputs that are produced by device B and device C.
(c) If part D is not responding to commands, explain two ways of resolving this problem.
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2
BASIC OPERATIONS
8.2 Basic Operations
• Assuming correct posture to avoid

8.2.1.1 Assume correct posture to avoid injuries. injuries. ―
• Safety issues associated with ICT use(
8.2.2.1 Demonstrate the need to take care of computer e.g. securing power cables and avoiding
and storage media to prevent data loss liquids and dust near computers.)
• Sequence of powering up and down of
8.2.3.1 Power up and down of computers and various various technologies(i.e. TV, cell phone,
technologies and peripherals correctly printer, scanner, etc)
• Basic computer operations (e.g.
8.2.3.2 Perform basic computer operations Moving cursor, clicking on icon, using pull-
down menus, ejecting disks etc)
8.2.4.1 Explain the consequences of theft of computers • Consequences of theft of computers or
or other portable ICT devices and computer viruses. other portable ICT devices
• Using different types of user interfaces
8.2.5.1 Interact with icons and menus in a Graphic User • Pros and cons of different types of
Interface (GUI) environment. interface (command driven and graphical
user interfaces)
9.2.1.1 Identify how to shut down an unresponsive

computer
9.2.2.1 Understand why usernames and passwords are
used on computers • How to rectify program failure of
9.2.2.2 Identify and apply safety procedures, such as booting and shutting down.
antivirus scans and virus checks in maintaining data • Security issues associated with ICT use
integrity • Identify licensed software installed on
9.2.3.1 Know how to check the ID number for a a computer
software product • Understand the difference between
9.2.3.2 Define the terms freeware, share-ware and end- open source software and proprietary
user licence SPECIFIC OUTCOME KNOWLEDGE SKILLS software
VALUE • Identify types of memory (Include:
agreement primary and secondary memory)
9.2.4.1 Describe the relationship between different
measures of storage media capacities (i.e. kilobyte,
megabyte, gigabyte)
15
PAST EXAM QUESTIONS
SECTION A
1 [2017-P1-A-Q2] Which of the following is a threat to the well-functioning of a computer?

A Keeping the door open for air to enter.
B Locking the computer lab.
C Learners typing work all the time.
D Using the computer the whole day.
2 [2017-P1-A-Q3] Sitwala lost two documents he had saved on the computer and could not find
them in the recycle bin either. This could have been caused by ...
A Backspace.
B Delete key.
C Undo command.
D Virus action.
3 [2017-P1-A-Q14] Preparing an application program to run on a computer is known as ...

A copying.
B downloading.
C installing.
D starting.
4 [2017-P1-A-Q15] To prevent unauthorised users on the network, users are always required to ....
A cold boot
B log on
C reboot.
D connect.
5 [2017-AUGUST-P1-A-Q11] An icon completely removed from a computer is .....

A in a directory.
B in the recycle bin.
C moved.
D lost.
6 [2016-P1-A-Q3] Which key on a computer keyboard can be used to delete text in a word
document?
A Alt
B Backspace
C Esc
D Shift
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7 [2016-P1-A-Q7] What can be found on the desktop of computer screen?

A Menu
B Icons
C Commands
D Scroll buttons
8 [2016-P1-A-Q15] What is the best way to prevent data loss on the computer?
A Use a bigger computer
B Not to use laptops
C Backup the printer
D Backup the data
9 [2015-P1-A-Q10] What should a user do to a computer not responding to commands?

A Switch it off
B Switch it off and on
C Plug it out
D Plug it out and in
10 [2015-P1-A-Q12] Gaining unauthorized access to a computer system and changing the data is
known as ...
A breaking.
B hacking.
C spaming.
D stealing.
11 [2015-P1-A-Q15] A legal right given to the publisher or owner of a software is called ...
A publication rights.
B user rights.
C software rights.
D copyrights.
12 [2014-SPECIMEN-P1-A-Q3] Repetitive Strain Injury (RSI) can be increased by the use of a ° o o

A digital camera.
B keyboard.
C modem.
D printer.
13 [2014-SPECIMEN-P1-A-Q4] Why is it important to install antivirus software on a computer?

A To protect computers from thieves
B To protect user's information from unauthorised people
C To protect computers from malicious programs which may delete or change information.
D To protect computers from being damaged due to power failure.
17
14 [2014-SPECIMEN-P1-A-Q11] A software that can be downloaded without paying for it is called .....
A freeware
B open source.
C proprietary
D shareware
15 [2014-SPECIMEN-P1-A-Q13] A grade 8 pupil accidentally deleted a file on a computer. Where can

it be restored from?
A Task bar
B Recycle bin
C My document
D Menu bar
SECTION B
1 [2017-P1-B-Q17] Unauthorised use of computer system with a view to seeing or changing data is
referred to as ...
2 [2017-P1-B-Q20] The danger of a virus is to ... and ... computer files.
3 [2017-P1-B-Q28] If a password is entered wrongly three times the computer will...
4 [2017-AUGUST-P1-B-Q18] An end-user is a person who... [1]
5 [2017-AUGUST-P1-B-Q19] A copy of a document or program kept in case the original is damaged

is called ... [1]
6 [2017-AUGUST-P1-B-Q20] Two keys on the keyboard that can create space between text are ...
and ... keys. [2]
7 [2016-P1-B-Q21] A ... is a malicious program that copies itself and destroys computer files.
8 [2016-P1-B-Q29] To ... is to remove a ... no longer needed on the computer.
9 [2016-P1-B-Q30] A program stored in ... of the computer directs the computer to start up each
time you switch on.
10 [2015-P1-B-Q18] To protect data, a user must input a ... each time to log on.
11 [2015-P1-B-Q27] A program stored in ... of the computer directs the computer to ... each time the
computer is switched on.
12 [2015-P1-B-Q28] The two examples of operating system interface are the ... and...
18
13 [2015-P1-B-Q30] ... is the pressing of a mouse button twice in rapid succession.
14 [2014-SPECIMEN-P1-B-Q17] To increase space on a computer, unwanted files and folders must

be....
15 [2014-SPECIMEN-P1-B-Q18] If a computer is becoming very slow, it may be o o o
16 [2014-SPECIMEN-P1-B-Q24] ........ is the term used to refer to the process of starting up a

computer.
17 [2014-SPECIMEN-P1-B-Q27] Random Access Memory (RAM) can lose its o o o when power is
switched off because it is o o o
18 [2014-SPECIMEN-P1-B-Q29] It is important to o o o work in order to prevent loss of data when

working on a computer.
SECTION C
1 [2016-P1-C-Q34] Beenzu and Niza have been playing a video game all day on the computer using
a keyboard.
(a) State one health problem that Beenzu and Niza may face due to the continuous use of
the computer.
(b) Give one way of preventing the health problem you stated in (a).
(c) Give one input device that can be used to play the video game instead of the keyboard.
(d) Give one disadvantage of playing computer games apart from health related problems.
2 [2014-SPECIMEN-P1-C-Q33] The diagram below shows a log-in screen on a network. To gain

access to the network the user ID and password must be entered.
(a) What is a password?

(b) What would happen if a wrong password is entered more than the maximum number of
times allowed?
(c) Why is it not a good idea to keep using the same password for a long time?
(d) Give two physical ways of protecting computer systems.
19
3 [2014-SPECIMEN-P1-C-Q34]
(a) Give two negative social effects of using computers.
(b) Use of computers can lead to a number of health problems. State one way of preventing
each of the following:-
(i) Backache,
(ii) Eyestrain,
(iii) Electric shock.
20
3
COMPUTERS AND INFORMATION TECHNOLOGY IN
EVERYDAY LIFE
8.3 Computers (Information Technology) in everyday life
• Household appliances and devices that are
8.3.1.1 Identify and demonstrate the use of controlled by embedded microprocessors (e.g.
household appliances and devices that are Washing machines, microwave ovens, digital
controlled by embedded microprocessors watches & cameras)
• Common uses of office equipment
(Computers, Printers, Fax machines, Telephone
8.3.2.1 State common uses of office equipment systems, Liquid Computer Device -LCD
projectors, scanners etc)
• Computers in Industry (e.g. chemical
8.3.3.1 Exhibit knowledge of using computers in processing plants i.e. Indeni, Mining, Liming
Industry and Cement, beverage manufacturing /
Financial institutions i.e LUSE, Health, Ticket
reservation systems, defence and security etc)
8.3.4.1 Identify the role computers play in aiding • Computers as aids for learning (e.g. Self
learning placed interactive lessons that effectively use
multimedia)
• Social and economic effects of computers
8.3.4.2 Identify social and economic effects of (e.g. security concerns, deskilling, failure of
computers systems, dependability on systems, human
rights violation and computer misuse)
21
9.3.1.1 Describe particular technologies being • How to connect household equipment

used for specific purposes in the home (connecting a decoder, DVD player, Hi-Fi
9.3.1.2 Illustrate, using examples, how information system to a TV)
& communication networks create a global
community (e.g. cell phones, internet, skype etc.) • How to connect office equipment
9.3.1.3 Demonstrate an understanding of new and (connecting LCD projectors, scanners, printers,
emerging communication systems digital cameras, cell phones to computers)
9.3.2.1 Identify different types of CBL software
(e.g. drill practice, tutorial, simulation, problem • Appreciating the various communication
solving etc.) technologies
9.3.3.1 Recognise the use of computers to
organise, retrieve and process data • Examples of CBL Software
9.3.3.2 Appreciate the linking of computers in
different locations to enable electronic fund • Knowledge of social networks
transfer (e.g. GIRO, NETS, Automated Teller
Machines-ATMs etc.) • Knowledge of directory, folders and files
9.3.3.3 Describe e-commerce and the process of
purchasing goods and services online • How to conduct online transaction
9.3.3.4 List advantages & disadvantages of e-
commerce • Discussing the pro and cons of e-commerce
9.3.4.1 State common uses of computers in the
supermarket • Appreciate the use of bar codes
9.3.4.2 Identify the significance of using bar codes
in the super market (i.e. identifying products, • Fundamental information contained on the
statistics and keeping track of sold items) bar code
9.3.5.1 Recognise the use of PIN (personal • The link between the price list and the bar
identification number) as a security measure to code
initiate transaction using magnetic card • Security in business transactions among
9.3.5.2 Describe the benefits of the trend towards workers
cashless electronic transaction • Appreciate stock management
PAST EXAM QUESTIONS
SECTION A
1 [2017-P1-A-Q5] Mainframe computers allow several users to work at the same time. This is
referred to as ...
A multi-tasking. B multi-user.
C collaboration. D cooperation.
2 [2017-P1-A-Q6] Mr Chanda wants to safeguard learners' records stored on a computer. How many
times should he backup the records?
A Everyday B Once a month
C Regularly D Twice
22
3 [2017-P1-A-Q9] Use the picture below to answer the question that follows.
Two devices which can read the data above are ...
A Barcode Reader and Wand.
B Code and Bar Reader.
C Code and Line Reader.
D Optical Character Reader and Wand.
4 [2017-P1-A-Q13] Which of the following devices can a user get to read an E-book?
A DVD
B Flash disk
C Printer
D Tablet
5 [2017-AUGUST-P1-A-Q4] How can learners of Civic Education use a computer when learning
about the Zambian constitution?
A Backing up
B Using draft constitution
C Using search engines
D Visiting parliament
6 [2017-AUGUST-P1-A-Q9] Which two hardware devices are necessary for creating digital images
in a multimedia presentation?
A Digital camera and plotter
B Plotter and printer
C Scanner and printer
D Scanner and digital camera
7 [2017-AUGUST-P1-A-Q12] The means of communication that an organisation can use to send a

business message to another organisation quickly is known as ...
A electronic mail.
B instant messaging.
C voice mail.
D whatsapp.
23
8 [2017-AUGUST-P1-A-Q13] Beenzu wants to study a course using a computer on long distance.

What is this called?
A E-learning
B E-reading
C E-research
D E-studying
9 [2016-P1-A-Q6] Which of the following home appliances has no microprocessor?

A Steam pressingiron
B DVD player
C Television
D Microwave oven
10 [2014-SPECIMEN-P1-A-Q15] .... is a device used to mark shaded multiple choice answers on

answer cards.
A Barcode Reader
B Magnetic Mark Reader
C Magnetic Ink Mark Reader
D Optical Mark Reader
SECTION B
1 [2017-AUGUST-P1-B-Q25] The acronym LCD stands for... [1]
2 [2017-AUGUST-P1-B-Q27] Mwenya wants to buy a laptop using the internet. This is known as...
[1]
3 [2016-P1-B-Q22] To read account numbers of cheques at a bank ... reader is used.
4 [2016-P1-B-Q23] In serial access used by a tape, data is read from ...
5 [2016-P1-B-Q25] Cameras that do not require film and can transfer images and video into the
computer are called ... cameras.
6 [2015-P1-B-Q22] E-commerce means doing business using ...
24
SECTION C
1 [2017-P1-C-Q34] Mwandamando runs an NGO that takes care of street kids. The NGO has agents
who capture information about the street kids.
(a) Mention a piece of software that can be used to edit
(i) images of street kids
(ii) records of each street kid.
(b) List one hardware device and a software that can be used to present a report about the
street kids to an audience.
2 [2017-AUGUST-P1-C-Q31] There are four members in Chikoya's family. Mr Chikoya is an

Accountant, Mrs Chikoya is a School secretary , the daughter Mary is studying Architecture at a
University and the toddler John is at a Nursery school. State the software applications that each
of the family members will often use.
(a) Mr Chikoya
(b) Mrs Chikoya
(c) Mary
(d) John
3 [2016-P1-C-Q34] Beenzu and Niza have been playing a video game all day on the computer using
a keyboard.
(a) State one health problem that Beenzu and Niza may face due to the continuous use of
the computer.
(b) Give one way of preventing the health problem you stated in (a).
(c) Give one input device that can be used to play the video game instead of the keyboard.
(d) Give one disadvantage of playing computer games apart from health related problems.
4 [2015-P1-C-Q32] A Computer represents data as binary digits.

(a) What are binary digits?
(b) How many binary digits (bits) make one byte?
(c) Name two places where analogue computers are mostly used.
(d) Name two household appliances which are digital in nature.
5 [2015-P1-C-Q33] Kima Secondary School wants to produce a school magazine.

(a) State two input devices that the school should use to capture photographs in digital
format.
(b) Name the best application software that can be used to make the school magazine.
(c) What type of printer could be used to print the school magazine?
(d) Give one advantage and one disadvantage of using a computer system to produce a
magazine.
25
6 [2015-P1-C-Q34]
(a) Why is a microphone unlikely to cause repetitive strain injury? [1]
(b) Give two situations where speech recognition systems can be used. [2]
(c) What application software can make musical instruments work with a computer? [1]
(a) Give two negative social effects of using computers.
(b) Use of computers can lead to a number of health problems. State one way of preventing
each of the following:-
(i) Backache,
(ii) Eyestrain,
(iii) Electric shock.
26
4
PRODUCTIVITY TOOLS (WORD PROCESSING, SPREAD
SHEETS, PUBLISHING, PRESENTATION)

8.4 Productivity Tools (Word Processing)
8.4.1.1 Demonstrate how to operate Windows
• Starting Windows, the start button and taskbar,
8.4.1.2 Demonstrate how to start and quit a
starting with the start menu, Familiarise with the
program
main functions of the keyboard, shift and control
8.4.2.1 Demonstrate text input, type over,
keys
insertion of words & symbols, deletion and
• start and quit a program
reformatting
• Text input, type over, insertion of words &
8.4.3.1 Demonstrate copying, deleting and
symbols, deletion and reformatting
moving blocks of text within a document
• Copying, deleting and moving blocks of text
8.4.3.2 Illustrate the use of a clipboard
within a document
8.4.3.3 Use the undo command to reverse the
• Clipboard ( temporary storage area in the
effect of the last action
memory)
8.4.3.4 Use the redo command to reverse the
• Undo command to reverse the effect of the last
undo action
action
8.4.4.1 Check the spelling of words in a
• Redo command to reverse the undo action
document against a built-in dictionary
• Spelling of words in a document against a built-
8.4.4.2 Describe the limitations of the spelling
in dictionary (ie Thesaurus)Limitations of the
checker
spelling checker
8.4.5.1 Use the print preview and print a
• Print preview and print a document
document
• Saving a file to a specific location or media
8.4.6.1 Demonstrate how to save a file to a
• graphics using basic graphic elements (e.g. lines,
specific location or media
curves, sectors, polygons, circles, ovals, squares
8.4.7.1 Create graphics using basic graphic
and rectangles)
elements
9.4.1.1 Exhibit mastery of the keyboard keys • How to use function keys (F1 to F12) and
including function keys and touch typing combination keys
9.4.2.1 Use the tab key to indent the first line • How to create paragraphs in word processing
of the paragraph • How to create, edit and delete tables using the
9.4.2.2 Demonstrate competence in creating table insert
tables, inserting and deleting rows & columns • How to Integrate clip art and mathematical
9.4.2.3 Insert objects (e.g. Clip art, formulae in word processing document
mathematical formula etc) • How to use find or search command to locate a
9.4.3.1 Use the search command to locate specified word
specified text quickly in a document • How to replace a located word
9.4.3.2 Use the search and replace command • How to use copy / cut and paste
to carry out replacement of specified text • How to insert roman numerals and denary page
quickly in a document numbers in a word document
27
9.4.4.1 Copy blocks of text from one • How to insert page breaks
document window to another • How to set page margins, paper size and page
9.4.5.1 Demonstrate insertion of page orientation before printing a document
numbers of any given format • How to use save and save as when saving a file
9.4.5.2 Insert page and section breaks to to a specified storage external or internal storage
organise text in a document devices
9.4.6.1 Use the page set up command to set • How to delete a file and a folder containing files
margins, paper size and page orientation and how to retrieve a deleted file on the computer
9.4.8.1 Demonstrate ability to save file to a from the recycle bin
specified storage drive or device 9.4.8.2 • Import the drawn pie chart from a spreadsheet
Navigate to a particular drive and retrieve a into a word processor
specific file
9.4.8.3 Delete file(s) and retrieve from the
recycle bin
28
8.5 Productivity Tools (Spread Sheets)

8.5.1.1 Demonstrate an understanding of • Worksheet and workbook
the concept of worksheet and workbook
8.5.1.2 Explain the common features of a • Common features of a spreadsheet (cells, formula
spreadsheet bars)
8.5.1.3 Demonstrate the application of a • Application of a spreadsheet in everyday life (i.e.

spreadsheet in everyday life Student records, business stock, accounting, invoices)
8.5.2.1 Enter and manipulate data using • Entering and manipulating data using spread sheets
spread sheets for a specific purpose
• Deleting and editing text and numbers in cells as
8.5.2.2 Illustrate the skill of entering text & required
numbers in specified cells
• Entering text and numbers in specified cells
8.5.2.3 Delete and edit text and numbers in
cells as required • Entering data, numbers and applying simple formula
with a range not more than ten cell addresses (i.e.
8.5.3.1 Enter data, numbers and apply addition, subtraction, multiplication and division)
simple formula with a range not more than
ten cell addresses • Designing, creating and modifying a spread sheet for
8.5.3.2 Design, create and modify a spread a specific purpose (using functions like sum, product,
sheet for a specific purpose with a maximum average and quotient) with a maximum of five cell
of five cell addresses addresses
8.5.4.1 Save to specified folder and print a
spread sheet • Saving to specified folder and print a spread sheet
8.5.4.2 Change magnification to appropriate
percentage to print a given spread sheet • Changing magnification to appropriate percentage to
print a given spread sheet formulae
9.5.2.1 Insert and delete columns and rows • How to draw pie chart using a spreadsheet.
as required • How to insert and delete columns and rows as
9.5.3.1 Change column width and row height required
as required • How to change column width and row height
9.5.3.2 Change number of decimal places • How to change decimal places in cells
displayed in cells as required • How to change text orientation in a particular cell or
9.5.3.3 Change text orientation within a cell a group of cells
9.5.4.1 Sort and filter data as specified • How to apply advanced functions ( e.g. SUM,
9.5.5.1 Enter data, numbers and apply more AVERAGE, IF, MAX, MIN, COUNT, COUNTA, SUMIF, )
advanced formula (i.e. multiplication, sum & • How to change percentage specification using zoom
average functions) facility
9.5.6.1 Change percentage specification to • How to use chart wizard
print a given spread sheet • How to link spreadsheet to word document using
hyperlinks
29
• How to export the drawn pie chart from a

9.5.7.1 Use chart wizard to create bar, line spreadsheet into a word processor
and pie charts of selected data • How to print preview and print
9.5.7.2 Print a chart • How to paginate using page break preview
8.6 Productivity Tools (Desktop publishing)

• Desktop publishing (i.e. typesetting, and
8.6.1.1 Define desktop publishing
layout designs using desktop computers)
8.6.1.2 Identify the two types of a publication
• Types of a publication (i.e. text and graphics)
8.6.1.3 Compare different features of desktop
• Features of desktop publishing and word
publishing and word processing software
processing software
8.6.1.4 Generate frames in which text and
• Frames in which text and graphics are placed
graphics are placed
• Editing the layout of a publication
8.6.1.5 Edit the layout of a publication
• Inputting text into a publication
8.6.2.1 Input text directly into a publication
• Importing text from word processing
8.6.2.2 Import text from word processing
document into a publication
document into a publication
• Three elements of fonts; namely typeface,
8.6.3.1 Apply the three elements of fonts;
style and point size
namely typeface, style and point size
• Graphics using basic graphic elements (e.g.
8.6.4.1 Create graphics using basic graphic
lines, curves, sectors, polygons, circles, ovals,
elements
squares and rectangles)
8.6.5.1 Select colours for the outlines and fill of
• Colours for the outlines and fill of objects
objects from the palette
from the palette
8.6.5.2 Integrate Text into graphic design
• Integrating Text into graphic design
8.6.6.1 Retrieve and edit pre-designed graphics
• Retrieving and editing pre-designed graphics
to compose a picture
to compose a picture
8.6.6.2 Identify how productivity tools
• Identify how productivity tools compliment
complement each other
each other
9.6.1.1 Add charts, diagrams and pictures
• Identifying how productivity tools
9.6.1.2 Edit, resize & crop charts, diagrams and
compliment each other
pictures
9.6.2.1 Demonstrate how to wrap text around
• Demonstrating wrapping of text around
charts , diagrams & pictures
charts, diagrams & pictures
9.6.2.2 Generate frames in which charts,
diagrams & pictures are placed
• Understanding how to generate charts,
9.6.3.1 Import text from other programs (word
diagrams & pictures
processor & spreadsheet )
9.6.3.2 Import charts, diagrams & pictures from
• Distinguishing between importing and
other programs
exporting of publications
9.6.4.1 Create calendars, notices, fliers,
brochures, newsletters, resumes using
• Differentiating the use of various templates
templates
• Modifying created publications
9.6.4.2 Edit manipulated templates
• Enhancing objects in a publication through
9.6.5.1 Select colours for the outlines and fill of
the use fonts & colours
objects from the palette
30
PAST EXAM QUESTIONS
SECTION A
1 [2017-P1-A-Q8] The SAVE AS command is used to ...
A delete the backup document
B delete the original document.
C rename a saved document.
D rename a saved folder.
2 [2017-P1-A-Q10] In a spreadsheet, the cell address C9 means ...

A Column 9 and row C.
B Column C and row 9.
C Column C and column 9.
D Row C and Column 9.
3 [2017-P1-A-Q11] Scrolling is ...

A clicking the mouse on an icon.
B dragging the mouse on desktop.
C moving an icon from one place to another.
D using the mouse to move through a document.
4 [2017-P1-A-Q12] The instruction "Divide the sum of B2 and B3 by the contents of B1 can be
entered in a spreadsheet as ...
A = (B1)/B2+B3.
B = B2+B3/B1.
C = (B2+B3)/B1.
D = B1/(B2+B3).
5 [2017-P1-A-Q14] Preparing an application program to run on a computer is known as ...

A copying.
B downloading.
C installing.
D starting.
6 [2017-AUGUST-P1-A-Q6] Massi has a business of selling second-hand clothes. Which program

can he use to keep a record of his sales?
A Integrated package
B Presentation package
C Spreadsheet package
D Word processing package
31
7 [2017-AUGUST-P1-A-Q7] Which of the following cannot be created in a Desktop Publishing

software?
A Calendar
B Certificate
C Flyer
D Graph
8 [2015-P1-A-Q7] What term is used to describe the process of correcting and making changes to
a document?
A Auditing
B Editing
C Spell checking
D Find and replace
9 [2015-P1-A-Q8] What is the correct formula for dividing B1 by the sum of B2 and B3 in a
spreadsheet?
A = B1/(B2 + B3)
B = B1 + (B2 + B3)
C = B1\(B2 + B3)
D = B3 + (B2/B1)
10 [2015-P1-A-Q13] When a user saves an existing document with a different name, what happens
to the original document?
A It is lost
B It is kept
C It is moved
D It is replaced
11 [2015-P1-A-Q14] Back and neck problem which results from the use of the computer can be
reduced by using ...
A a fully adjustable chair for correct posture.
B a higher chair.
C a back and neck fitter.
D an ergonomic keyboard.
12 [2014-SPECIMEN-P1-A-Q14] Which of the following is the correct order of moving a sentence

from one position to another in a document?
A Copy and paste
B Cut and paste
C Paste and copy
D Paste and cut
32
SECTION B
1 [2017-P1-B-Q18] In a word processor, the cutting off of the unnecessary background of a picture
is called ..
2 [2017-P1-B-Q21] Dragging a mouse over text is called ... or....
3 [2017-P1-B-Q22] If you delete a word in a document by mistake, you can use the ... to put it
back.
4 [2017-P1-B-Q29] A desktop publishing program, can be used to create ...
5 [2017-P1-B-Q30] When working in a word processor, copying a graph from a spreadsheet is

known as ...
6 [2017-AUGUST-P1-B-Q22] In a word processor, text that appears at the bottom margin of every
page is known as ..... [1]
7 [2017-AUGUST-P1-B-Q26] A cell reference is the other name for... in a spreadsheet. [1]
8 [2017-AUGUST-P1-B-Q29] Capital letters are also known as ... where as small letters are known
as ... [2]
9 [2017-AUGUST-P1-B-Q30] The Ʃ symbol in a spreadsheet is used for ......
10 [2016-P1-B-Q16] The ... button is used to add up numbers quickly in a spreadsheet.
11 [2016-P1-B-Q20] The margin in a document determines how much ... is left between the edge of
the page and the ...
12 [2016-P1-B-Q26] ... is an example of an ... software used for creating, formatting and editing of
documents on a computer.
13 [2016-P1-B-Q28] In a word processor, a line that blinks to indicate where to type is called a
14 [2015-P1-B-Q23] A computer program that aids a computer user to complete a task is called ...
15 [2014-SPECIMEN-P1-B-Q22] The box where data is entered in a spreadsheet is called a ..........
16 [2014-SPECIMEN-P1-B-Q23] ...... makes a presentation graphic to be moving when played.
33
SECTION C
1 [2017-P1-C-Q32] Study the picture of an application shown below and answer the questions
that follow.
(a) Name items labelled A, B, C and D.

(b) When could the status at D read 2 of 3? Explain.
(c) Give two uses of part B.
(d) Name the feature of a word processor which saves work at regular intervals.
2 [2017-P1-C-Q34] Mwandamando runs an NGO that takes care of street kids. The NGO has
agents who capture information about the street kids.
(b) List one hardware device and a software that can be used to present a report
about the street kids to an audience.
34
3 [2017-AUGUST-P1-C-Q32(a)] Study the screen below and answer the questions that follow.
(a) Using the word list provided on the right of the screen, name the parts labelled A, B, C
and D. [4]
(b) Name two devices which can be used with items C and D. [2]
(c) Name a device that can be used to move from one slide to another instead of the
mouse. [1]
(d) State one area where presentations are useful. [1]
4 [2017-AUGUST-P1-C-Q33(a)] Study the diagram below and answer the questions that follow.
(a) Which labelled part can be clicked to highlight the entire worksheet? [1]
(b) Write down the formula that can be used to calculate the total in Cell A3. [1]
(c) What type of data is 30 and 20? [1]
(d) Study the diagram below and answer the questions that follow.
Describe how you can insert a new column between column A and Column B. [2]
(e) Why is a word processor not suitable for all calculations? [2]
35
5 [2015-P1-C-Q31] Study the diagram of a spreadsheet below
Name part A.
(b) State two types of data that can be entered in a cell labelled B.
(c) When can part C be used?
(d) What is the use of part D?
(e) What is the function of the button indicated by letter E?
36
5
NETWORKS AND THE INTERNET
5 NETWORKS AND THE INTERNET
• 8.7.1.1 networking computers in
8.7.1.1 networking computers in different locations different locations (i.e. share software,
(i.e. share software, documents, databases & other documents, databases & other resources)
resources) • 8.7.1.2 Differentiate between Wired
8.7.1.2 Differentiate between Wired and wireless and wireless networks
networks • 8.7.2.1 Display proficiency in accessing
8.7.2.1 Display proficiency in accessing information information using a local area network
using a local area network (LAN), and a Wide area (LAN), and a Wide area network (WAN)
network (WAN) • 8.7.2.2 Upload and download text,
8.7.2.2 Upload and download text, image, audio and image, audio and video files
video files • 8.7.2.3 Illustrate ability to search the
8.7.2.3 Illustrate ability to search the web for specific web for specific information.
information. • 8.7.3.1 Recognise web browsers as a
8.7.3.1 Recognise web browsers as a tool to accessing tool to accessing web pages on the internet
web pages on the internet (e.g. Firefox, Safari, (e.g. Firefox, Safari, Internet Explorer etc)
Internet Explorer etc) • 8.7.3.2 Demonstrate how to open a
8.7.3.2 Demonstrate how to open a web browser and web browser and go to specific Universal
go to specific Universal Resource Locator (URL) Resource Locator (URL)
8.7.4.1 Define a search engine and what it is used for • 8.7.4.1 Define a search engine and what
8.7.4.2 Use a search engine to look for information it is used for
on the internet • 8.7.4.2 Use a search engine to look for
8.7.5.1 Explain what email is used for information on the internet
• 8.7.5.1 Explain what email is used for
9.7.1.1 List the advantages of group working (i.e. • Managing of shareable resources (files,
shared files, applications and printers applications, & printers)
9.7.2.1 Display understanding of the terms local area • Distinguishing various types of
network (LAN) and Wide area network (WAN), networks using examples (e.g. computer
Personal Area Network (PAN), Storage Area Network network, cellular network (hotspots),
(SAN), Metropolitan Area Network (MAN), Wifi. satellite network.
9.7.2.2 Describe the difference between an intranet • Distinguishing between the two main
and an extranet types of Local Area Networks (Intranets &
9.7.2.3 Differentiate between World Wide Web and Extranets)
the internet • Relating the World Wide Web (global
9.7.3.1 Recognise components of a Universal web pages) to the Internet (technologies,
Resource Locator (URL) infrastructure & protocols)
9.7.3.2 Show how to stop a web page from • The relationship between URL and
downloading Internet surfing
9.7.3.3 Illustrate how to refresh, move back and • Understanding the navigation patterns
forward of web pages
37
9.7.4.1 Appreciate various services available on the • Appreciating the communication and
internet (e.g. On-line news, shopping etc.) information services provided by the
9.7.5.1 Explain the make up and structure of an email Internet
address • Understanding the syntax of email
9.7.5.2 Send and reply to an email message addresses
PAST EXAM QUESTIONS
SECTION A
1 [2017-AUGUST-P1-A-Q8] The following are wireless except......
A Bluetooth. B Fibre optic.
C Satellite. D WIFI.
2 [2017-AUGUST-P1-A-Q12] The means of communication that an organisation can use to send a

business message to another organisation quickly is known as ...
A electronic mail. B instant messaging.
C voice mail. D whatsapp.
3 [2017-AUGUST-P1-A-Q13] Beenzu wants to study a course using a computer on long distance.

What is this called?
A E-learning B E-reading C E-research D E-studying
4 [2017-AUGUST-P1-A-Q14] Study the diagram shown and answer the question that follow.
This type of network is called ...

A Local Area Network.
B Metropolitan Area Network.
C Wide Area Network.
D Company Network.
38
5 [2016-P1-A-Q9] Which of the following is a network of computers that are found in one building?
A LAN
B PAN
C SAN
D WAN
6 [2016-P1-A-Q11] ... operating system lets many users at different terminals to share processing
time on a powerful central computer.
A Multi-tasking
B Multi-programming
C Real-time
D Multi-user
7 [2015-P1-A-Q9] ......... can be used quickly to locate information on the internet.

A quick locator
B quick finder
C search finder
D search engine
8 [2014-SPECIMEN-P1-A-Q12] How can a computer user put a picture on the Internet?

A Uploading
B Surfing
C Downloading
D Browsing
SECTION B
1 [2017-P1-B-Q19] The acronym I.S.P stands for...
2 [2017-P1-B-Q27] With ... communication, data travels through the air.
3 [2017-AUGUST-P1-B-Q23] Neeka wants to connect computers in three buildings on the same

premises. The type of network she can installis ...
4 [2017-AUGUST-P1-B-Q27] Mwenya wants to buy a laptop using the internet. This is known as...
[1]
5 [2016-P1-B-Q24] To use a computer network, a user must first log on by entering the user ID and...
6 [2016-P1-B-Q27] ... allows users to find a website even if they do not know the Universal Resource
Locator (URL).
39
7 [2015-P1-B-Q19] A ... is a collection of two or more computers that are connected to each other
allowing them to ... resources.
8 [2015-P1-B-Q21] ... is making data unreadable during transmission over a network.
9 [2015-P1-B-Q24] A network system designed and created to cover only an individual's digital
devices in a home is called ...
10 [2015-P1-B-Q29] To re-visit a webpage recently viewed the ... button is used.
11 [2014-SPECIMEN-P1-B-Q21] The buying and selling of goods and services through the internet is
called ...............
12 [2014-SPECIMEN-P1-B-Q26] ..... is the connecting of two or more computers so that they are able
to ........ data, information and resources.
13 [2014-SPECIMEN-P1-B-Q28] Two devices that can be used to connect a computer to the internet
are...............
14 [2014-SPECIMEN-P1-B-Q30] A printed page can be electronically transmitted from one office to

another by .........
SECTION C
1 [2017-P1-C-Q31] Study the diagram below and answer the questions that follow.
(a) What is the type of network shown above?

(b) State one item shared in this network.
(c) Give the requirement needed for one to access this network.
(d) Give one place where this type of network can be used.
40
2 [2017-AUGUST-P1-C-Q34]
(a) Name one hardware facility required to connect to the internet. [1]
(b) What software is required to read internet pages? [1]
(c) State one way of using a search engine by learners in a library. [1]
(d) Learners will be required to copy files from the internet. What is this process called? [1]
(e) Give one danger of exposing a
(i) a learner to the internet. [1]
(ii) computer to the internet. [1]
3 [2016-P1-C-Q32] The pictures below show different hardware devices found on a computer
network.
(a) Name the two hardware devices A and B.

(b) Give two uses of a computer network.
(c) (i) Give one advantage of a wireless network.
(ii) Give one disadvantage of a wireless network.
(d) Give two ways of protecting computers on a network.
4 [2016-P1-C-Q33] The following is a sample of an e-mail address of pjbanda.
(a) Name parts A and B.

(b) If pjbanda receives an e-mail message from his friend, what is the name of the
space where themessage is kept?
(c) Give two reasons why it is not advisable to open emails from unknown sources.
(d) Give two reasons why users prefer to send e-mails instead of letters
41
(a) State two differences between a Local Area Network (LAN) and a Wide Area Network
(WAN).
(b) Give two advantages that a wireless network has over a wired network.
(c) Give two reasons why it is advisable to avoid downloading any free software from the
internet?
(d) What program in an internet browser is used to search for information?
(e) Why is downloading of information from a website sometimes slow?
42
6
MULTIMEDIA FILES
8.8 Multimedia Files
8.8.1.1 Introduction to multimedia files.
• Differences between various types of
media (video, sound, animations)
8.8.2.1 Create a multimedia presentation
incorporating visual image features (i.e. clip art,
video clips, sound and animated images)
• Search for locally available multimedia
8.8.3.2 Access available databases for images,
files on the computer
sound clips or recorded voice to support
communication
8.8.3.3 Support communications by controlling the

• Controlling presentations using arrow
flow of a presentation (i.e. screen transitions,
keys
animating text & graphics)
• Creating digital images using scanners &

9.8.1.1 Create digital images using a scanner and or
cameras
a digital camera
• Editing and enhancing scanned and
digitised images
• Saving images with appropriate file
9.8.1.2 Edit digitised images by cropping, enhancing
extensions
pixels, colour etc
• Recording Video & Audio using digital
camera & or microphone
• Naming audio and video files with
9.8.1.3 Saving created images
appropriate file extension
• Appreciate the different media file
9.8.2.1 Record video & audio
extensions
• Understanding the syntax of media file
9.8.2.2 Save video and audio files
naming
PAST EXAM QUESTIONS
SECTION A
1 [2016-P1-A-Q14] The type of computer which allows a user to input, edit and output audio is ...
A multi media computer,
B multi audio computer.
C music computer.
D speaker computer.
43
2 [2014-SPECIMEN-P1-A-Q7] ......... is a computer presentation that combines text, sound,

animations, video and graphics.
A Composite
B Compound
C Multimedia
D Multimix
SECTION B
1 [2017-P1-B-Q16] Arrange the following storage devices in descending order of size. Local
hard disk, CD and DVD.
2 [2017-AUGUST-P1-B-Q24] Multimedia files include ..., clip art, ... and animated images. [2]
SECTION C
1 [2017-P1-C-Q34] Mwandamando runs an NGO that takes care of street kids. The NGO has
agents who capture information about the street kids.
(b) List one hardware device and a software that can be used to present a report
about the street kids to an audience.
44
7
PRACTICAL QUESTIONS
You need a computer with Microsoft Office (Word, Excel, PowerPoint and Publisher)
PAST EXAM QUESTIONS
1 [2017-P2-DAY-2-Q1]
You are required to use Microsoft PowerPoint Presentation program for this question.
(a) Open a new slide and select "Title and Content" slide layout. [1]
(b) Type your name, examination number and school/centre name in the footer. [2]
(c) In the "click to add title" frame, type the words "Grade 8 Mathematics Test Results
Analysis". [1]
(d) (i) In the "click to add title" frame, insert a chart/graph using clustered cylinder chart
layout. [1]
(ii) Format the graph by editing data in the open excel spreadsheet as shown in the
table below. [3]
(iii) Type a formula in B5 in the open spreadsheet to calculate the Average

score for the data in cells B2 : B4. [2]
(iv) Replicate the formula through to D5 and close excel spreadsheet. [1]
(e) (i) Insert new slide and select "content with caption" layout. [1]
(ii) Copy the title from the first slide and paste it in the "click to add title" frame on
the new slide (slide 2). [1]
(iii) Below the title that you have pasted on slide 2, use the square bulletin to type
the following in the "click to add text" frame: [2]
– Grade 8A performed least in term two.
– Grade 8B best performance in term two
– Grade 8C performed better than 8A
(iv) Insert the stacked line chart on slide 2. [1]
(v) Edit the table containing data in the open excel spreadsheet by using the data in
the table in part (d) (ii). [3]
(vi) Change the number of slides to be printed per page to two (2). [1]
Print the slides.
45
2 [2017-P2-DAY-2-Q2]
You are required to use Microsoft Excel Spreadsheet program for this question.
(a) Open a new worksheet. Type your name, examination number and school/centre name in the
footer. [2]
(b) Type the title "COMPARING DENSITIES" in B1 using font size 16pts. [2]
(c) Complete the table below using the following data: [4]
2
– Object A has mass of 300g, area of 15cm , height of 15cm and sinks in water.
– Object B has mass of 450g, area of 9cm2, height of 10cm and sinks in water.
– Object C has mass of 170g, area of 80cm2, height of 12cm and floats on water.
– Object D has mass of 210g, area of 70cm2, height of 30cm and floats on water.
– Object E has mass of 100g, area of 12cm2, height of 10cm and floats on water.
(i) Type a formula in cell E3 to calculate the volume. (Volume = Area x Height) [2]
(ii) Replicate the formula in cell E3 through to E7. [1]
(iii) Type a formula in cell F3 to calculate the density for object A. [2]
(iv) Replicate the formula in cell F3 through to F7 and format the answer to 1 decimal place.
[2]
(v) Type a function in cell B9 to display the highest density. [2]
(vi) Type a function in cell E9 to display the total number of objects from the table that will
float. [2]
(vii) Click on show formula. [1]
Print the worksheet.
46
3 [2016-P2-DAY-1-Q1]
You are required to use a spreadsheet program for this question
(a) Open a new worksheet and change the page layout to landscape. [1]
(b) Type your name, examination number and school/centre name in the header. [2]
(c) Type the data in the table below. [4]
(i) Type the title "HOUSE BUDGET for 2016" in cell A1 and merge and centre cells A1
to FI. [2]
(ii) Change the font name to Arial Black and font size to 18pts to the title
"HOUSE BUDGET for 2016". [2]
(iii) Type a formula in cell G3 to calculate the TOTALS. [2]
(iv) Replicate the formula from G3 through to G8. [1]
(v) Sort the spreadsheet in ascending order of ITEMS. [1]
(vi) Type 'TOTAL EXPENSE' in cell F9. Type the formula in G9 to calculate the TOTAL
EXPENSE. [2]
(vii) The value added Tax (VAT) is at 18% as shown in cell H2. Type the formula in H9
to calculate the TOTAL EXPENSES inclusive of VAT. [2]
(viii) Click on show formulas. [1]
Print the worksheet.
47
4 [2016-P2-DAY-1-Q2]
You are required to use a word processing program for this question.
(a) Open a blank word processing document and type your name, examination number and
school/centre name in the header. [2]
(b) Type the following text: , [4]
INFORMATION COMMUNICATION TECHNOLOGY (ICT)

Information and Communication Technology (ICT) is a term that covers all forms of software,
computer and communications equipment used to create, store, transmit, interpret and
produce information in its various formats.
Information Technology (IT) is the technology which supports activities involving the creation,
storage, handling and communication of information with their related methods, management
and application.
Data processing (DP) is the collection and manipulation (processing) of items of data to produce
meaningful information.
(i) Change the font style of the title 'INFORMATION COMMUNICATION TECHNOLOGY (ICT)'
to Times New Roman font, size 18 pts and align left. [2]
(ii) Set the entire document to 1.5 paragraph spacing. [1]
(iii) Set the whole document to font size 12 pts and the font face to Times New Roman. [2]
(iv) Format the document to two columns except the title and insert a line between columns.
[2]
(v) Insert the clip art/image of your choice after the word 'application' in the second
paragraph. [2]
(vi) Choose 'plain number 2' style to insert the page number at the bottom of the page. [1]
(vii) Justify the whole document.
(viii) Drop cap the first letter 'I' in the first paragraph so that it falls/drops into three lines. [3]
Print the document.
48
5 [2016-P2-DAY-2-Q1]
You are required to use a spreadsheet program for this question
(c) Type the data as shown in the worksheet below. [4]
(i) Merge and centre the cell range A1:F1. [1]

(ii) Type the text 'MULILO CASH BOOK' in the merged cells. [1]
(iii) Format the text in the merged cells to font size 16pts. [1]
(iv) Delete rows 2 and 3. [1]
(v) Merge cells C2:D2 and E2:F2. [2]
(vi) Type the formula in cell C11 to calculate the total for cell C4 and cell C9. [2]
(vii) Replicate the formula in cell C11 through cell F11. [1]
(viii) Apply all border style to the cells that contain data in the worksheet. [1]
(ix) Type the formula in cell C12 and cell E12 to calculate the balance c/d. [2]
(x) Click on show formulas. [1]
Print the worksheet
49
6 [2016-P2-DAY-2-Q2]
(a) Open a blank word document and type your name, examination number and
(b) Type the passage below. [4]
Likezo a grade nine learner of Khumbiza Secondary School has been learning Computer Studies
and Civic Education. In one of the educational tours to the Competition and Consumer
Protection Commission offices, Likezo was given a brochure which had the following
information:
Know your rights
The Competition and Consumer Protection Act no. 24 of 2010 defines a consumer as any person
"who purchases or offers to purchase goods or services supplied by an enterprise in the course
of business and includes a business person, who uses the product or service supplied as an input
to its own business, a wholesaler, a retailer and a final consumer."
The brochure is not a substitute for the act and the regulations and orders made under it.
(i) Select the entire passage, change the font size to 12pt and line spacing to 1.5. [2]
(ii) Set the margins to wide. [1]
(iii) Change the statement "Know your rights" to upper case, centre it and make it bold. [3]
(iv) Indent the statement in the quotation marks to the right. [2]
(v) Insert a clip art/image between the words "business" and "person." [1]
(vi) Drop cap letter "T" which is at the beginning of the statement under "know your rights"
so that it fails/ drops into four lines. [2]
(vii) Type 'CCPC - 2016' in the footer, centre it and change it to italics. [2]
(viii) Change the text 'CCPC - 2016' in the footer to font size 10pts. [1]
Print the document.
50
7 [2016-P2-DAY-3-Q1]
(a) Open a blank word processing document and type your name, examination number and
(b) Type the text below. [4]
BASIC ELEMENTS OF A COMPUTER SYSTEM

INPUT – This is the entering of data into a computer system, using input devices
PROCESS – This is the transformation of data into information, using a processor.
STORAGE – This is a location in a computer system where data, information and
other programs are kept.
OUTPUT – This is the producing of results after processing.
(i) Change the font size for the main title to 14 pts and font face to Algerian.
[2]
(ii) Change the bulletin to numbering style and make bold the words,
INPUT, PROCESS, STORAGE and OUTPUT. [2]
(iii) Set the font size of the entire document except the "Title" to 12 pts and
right align. [2]
(iv) Using the shapes button, create the following diagram:
(v) Type the following words in their corresponding boxes in the diagram
above. [3]
A – INPUT
B – PROCESSOR
C – OUTPUT
D – STORAGE
(vi) Copy the main title and paste it above the diagram. [1]
Print the document.
51
8 [2016-P2-DAY-3-Q2]
You are required to use a Microsoft Excel Spreadsheet for this question.
(c) Enter the data in the table below. [4]
A B C D E
1 TOTAL IN CLASS PASSED FAILED PERCENTAGE PASS
2 10 RED 65 42
3 10 YELLOW 50 38
4 10 BLUE 45 44
5 10 GREEN 48 48
6
7
(i) Insert two rows above cell A1 and then type "Grade 10 Physics Results" in new cell A1 in
upper case. [2]
(ii) Merge cells A1 to El and change background colour to yellow. [2]

(iii) Type a formula in cell D4 to calculate the number of pupils who failed. [2]
(iv) Copy the formula in D4 through to D7. [1]
(v) Use a chart wizard to create a column chart using columns A4 : A7 and C4:C7 below the
table. [4]
(vi) Insert formula in E4. [2]
(vii) Copy the formula in E4 to the cell E7. [1]
Print the worksheet
52
9 [2015-P2-Q1]
You are required to use a Microsoft Excel Spreadsheet for this question.
(i) Merge and centre the range A1:D1. [2]

(ii) Change the font size of the entire worksheet to 20pt. [1]
(iii) In cell D5, enter the formula that will multiply hourly rate and hours worked. [2]
(iv) Copy the formula in D5 through D10. [2]
(v) Calculate the total amount to be paid to all the workers in cell D11. [2]
(vi) Bold the total in cell D11 and apply underline. [2]
(vii) Apply grey shading to the range A4:D4. [1]
(viii) Click on formulas, followed by show formula. [1]
(ix) Print the worksheet.
53
10 [2015-P2-Q2]
You are required to use Microsoft Word to create the document.

(a) Open a blank word document.
(b) Type in bold your name, examination number and school/centre name in the header of
the document. [2]
(c) Type the letter below. [4]
The Marketing Manager
Marketing Department
Goodwear Clothing
P.O. Box 40037
Marshall Town
Mbuzi
Dear Mr Gamagama,
Thank you for your friendly service.
I refer to our telephone conversation regarding the closing of my Clothing account.
I am currently reviewing my financial situation. It will be in my best interest to work on
cash basis with most companies.
Due to the above, I wish to close my Clothing account. My account with your company is
paid up to date and I have not used it for the last two years.
Regards,
(i) Change the line spacing of the whole document to 1.5. [1]
(ii) Type your name below the word "Regards" and bold face it. [2]
(iii) Insert today's date above the address and italicize it. [2]
(iv) Create a blank line between the date and the address. [1]
(v) Insert a new blank line between the salutation (Dear Mr Gamagama) and the first
sentence. [1]
(vi) Type the following text in the blank line:
REF: Account No. JK8072CK [1]
(vii) Bold face and underline the text in part (vi). [2]
(viii) Move the sentence "Thank you for your friendly service" so that it becomes the
concluding sentence of the letter. [2]
(ix) Set all the margins of the entire document to 2cm. [1]
(x) Print the document. [1]
54
11 [2014-P2-Q1]
You are required to use a spreadsheet for this question.
A B C D E F G H
1 NAME MATHS CIVICS HISTORY ENGLISH GEOGRAPHY TOTAL AVERAGE
2 Deano 87 90 80 75 92
3 Jabes 90 90 87 68 91
4 Choolwe 43 85 87 69 90
5 Kiyembe 68 69 88 70 93
6 Kyle 75 70 89 80 94
7 Aliwila 70 72 90 77 95
8 Enalah 22 80 82 78 93
(d) Change the font name to Arial and font size to 12pt. [2]
(e) Type a formula in cell G2 to calculate the total marks. [2]
(f) Replicate the formula from G2 through G8. [1]
(g) Sort the spreadsheet in ascending order of names. [1]
(h) Insert two rows above cell A1 and then type STUDENTS RESULTS in cell Dl. [2]
(i) Merge and centre cells A1 through the H1 and change the font size to 14pt. [2]
(j) Type a formula in cell H4 to calculate the average marks. [2]
(k) Replicate the formula in H4 through to H10. [1]
(l) Click on show formulas.
Print the spreadsheet.
55
12 [2014-P2-Q2]
You are required to use a word processor to create the document below.
(a) Open a blank word processing document. [1]
(c) Type the letter below. [4]
C/o AB Limited
Box 2
MBAMBANE
29th November 1982
The Manager
XYZ Limited
Box 14
MUKULUMA
Dear Sir/Madam
REF: APPLICATION FOR EMPLOYMENT AS A TYPIST
Reference is made to the advertisement which appeared in the IT Newspaper dated 25th
October, 1982.1 hereby submit my application for the above mentioned position.
I am a Zambian citizen aged 28 who has an advanced certificate in typing.

Find attached my academic qualifications.
Your favourable response will be highly appreciated.
Yours faithfully
(d) Centre align the subject and make it bold. [2]

(e) Type your name below the word faithfully. [1]
(f) Set the font size of the entire document to 12 pt and change the font face to
Tahoma. [2]
(g) Replace the name XYZ Limited with the name MABOMA SUPPLIERS. [1]
(h) Leave two line spaces and then create the table as shown below. [4]
FROM TO SCHOOL QUALIFICATION

1997 2004 Perfect Primary School Grade 7 certificate
2005 2006 Tasheni Secondary School Grade 9 certificate
2007 2010 Blessing Secondary School Grade 12 certificate
2012 2013 ICT College Typing certificate
(i) Insert another column after the column headed QUALIFICATION and give it a
heading EXPERIENCE. [2]
(j) Format the contents of the top row of the table to bold. [1]
(k) Apply grey shading to the first row of the table. [1]
Print the document.
56
SUGGESTED SOLUTIONS
1
INTRODUCTION TO COMPUTER STUDIES
SECTION A
1 D Computer viruses are small programs or software that can negatively affect the health of
your computer. These malicious little programs can create files, move files, erase (delete) files,
consume your computer's memory, and cause your computer not to function correctly. They are
installed without the user's knowledge or permission, and are usually able to copy themselves.
Computer viruses come in many forms, such as worms that copy themselves across networks and
trojans that pretend to be regular programs.
2 C
3 D 1 byte = 8 bits (one character, letter or number)
About 1 000 bytes = 1 kB (kilobyte)
About 1 000 kilobytes = 1 MB (Megabyte)
About 1 000 megabytes = 1 GB (gigabyte)
About 1 000 gigabytes = 1 TB (terabyte)
4 B
The information processing cycle
Input devices (1)
Input devices are used to enter data into the computer system. Some examples of input devices
are keyboard, mouse, touch screen, microphone, scanner, digital camera, cellphone, webcam and
video camera. The keyboard and mouse are the most commonly used input devices.
CPU (2)
The central processing unit (CPU), also known as the processor, is the brain of the computer. It is
responsible for performing operations on input to produce output in a systematic manner. The
processor is responsible for overall control of all the components of the computer.
Output devices (3)

Output devices such as printers, speakers, monitors and data projectors are used to convey
information to the user.
Storage Devices (4)

Storage holds data, instructions and information permanently. Storage media such as CDs, DVDs,
flash drives and hard drives are used to store data, instructions and information for future use.
57
5 B
6 D
Components of a Computer System - Input, Process, Output
Input - the information entered into a computer system, examples include: typed text, mouse
clicks, etc.
Processing - the process of transforming input information into and output.
Output - the visual, auditory, or tactile perceptions provided by the computer after processing the
provided information. Examples include: text, images, sound, or video displayed on a monitor or
through speaker as well as text or Braille from printers or embossers.
Examples of input, processing and output operations
• To access a website, the user opens an internet browser and, using the keyboard, enters
a web address into the browser (input). The computer then uses that information to find the
correct website (information processing) and the content of the desired site is displayed in the
web browser (output).
• You are playing a computer game. When you load the computer game into the computer's
memory, this is input. When you start playing the game, the CPU executes (processes) instructions
and displays the output (game) on the screen. The computer screen may prompt you for your
name. The response that you provide serves as input to the game. You are continuously required
to provide input when playing the game via an input device, which the computer processes and
displays on the screen.
• The school is hosting an end-of-year party. All entry fees collected from participants are
recorded in a spreadsheet program. This serves as input for later processing. Processing takes
place when, for example, you want to determine the participant who collected the most money
or the total amount collected. The output is displayed on screen or you could print a hard copy.
7 D An uninterruptible power supply (UPS) protects against power surges, and provides
battery backup power to computers during a permanent or temporary power failure loss, for a
certain amount of time.
8 B
9 B One character, letter or number = 1 byte = 8 bits
"processing" has 10 characters = 10 x 8 bits = 80 bits.
10 B Software (also called a program) is a set of step by step instructions that tells the
computer and its devices what to do.
11 D Data is a collection of raw or unprocessed facts that do not have meaning. Information is
processed data that conveys meaning and is useful to the user or organisation for making
decisions or solving problems.
12 A
13 C
14 C A CPU carries out all the arithmetic and computing functions of a computer, while a
microprocessor houses the CPU, BIOS and memory access circuits.
58
15 C An uninterruptible power supply (UPS) protects against power surges, and provides
battery backup power to computers during a permanent or temporary power failure loss,
for a certain amount of time.
16 D
17 A
18 C
The booting process (The process of starting a computer)
Step 1: The BIOS (basic input/output system), which is stored on the ROM (read-only memory)
chip, contains a computer's startup instructions.
Step 2: The BIOS performs a series of tests to make sure that computer hardware is correctly
connected and functions correctly. It also checks the various system components, such as
the system clock, adapter cards and RAM chips. These tests are called power-on self-test
(POST).
Step 3: If the POST completes successfully, then the BIOS looks for the operating system files.
The BIOS may look for the operating system on the first hard disk, a CD/DVD disk or a USB
port.
Step 4: Once the system files are located, they are loaded into the computer's memory and
executed.
Step 5: Next the kernel, which is the core of the operating system, is loaded into the computer's
memory. The kernel remains in memory while the computer is on. The kernel manages
memory and devices, and assigns the computer's resources such as devices, programs,
data and information. The operating system takes control of the computer.
Step 6: The operating system loads the system configuration information, which is stored in the
registry. The operating system constantly communicates with the registry during the
computer's operation for information such as installed hardware and software,
passwords and user preferences.
Step 7: Finally, the Windows desktop and icons are displayed and the operating system executes
programs in the Startup folder.
19 B
20 C
21 D
22 B RAM - Random Access Memory.
ROM - Read Only Memory
23 C Storage space is measure in bytes, kilobytes, megabytes, gigabytes, terabytes.
24 C
25 B The central processing unit (CPU), also known as the processor, is the brain of the
computer. It is responsible for performing operations on input to produce output in a systematic
manner. The processor is responsible for overall control of all the components of the computer.
26 C
27 D
59
28 C
1 kilobyte (KB) = 1,024 bytes
1 megabyte (MB) = 1,048,576 bytes
1 gigabyte (GB) = 1,073,741,824 bytes
1 terabyte (TB) = 1,099,511,627,776 bytes
1 petabyte (PB) = 1,125,899,906,842,624 bytes
But, as REASONABLE APPROXIMATION, it is okay and acceptable to use the following:

29 C
30 C
31 B ROM - Read Only Memory
RAM - Random Access Memory.
32 A
SECTION B
1 Local hard disk ― from 40 GB to 1 000 GB (1TB) or more

DVD ― ranges from 4 GB to to 8 GB
CD ― is about 700 MB
2 Touchpad
3 Shift and Ctrl
4 Options (tasks) to perform.
5 Touch
6 write and re-write
7 Scanner
8 Liquid Crystal Display
9 rate of transfer of data from the hard disk to external storage.
10 icon
11 Megahertz (MHz) or Gigahertz (GHz)
12 CD and DVD
13 Microsoft Word ----------- application software.
14 Sound card
60
15 1 gigabyte (GB) = 1,000,000,000 bytes
171,410,000,000 bytes = 171,410,000,000 ÷ 1,000,000,000 gigabytes = 171,41 gigabytes


1 megabyte (MB) = 1,000 kilobytes
1 gigabyte (GB) = 1,000 megabytes
1 terabyte (TB) = 1,000 gigabytes
1 petabyte (PB) = 1,000 terabytes
STRICTLY,
But, as REASONABLE APPROXIMATION, it is okay and acceptable to use the following:

16 System and application software

• Application software is written to perform a specific purpose. It is developed to make the user
more effective and efficient in his or her everyday work. Examples are Excel, Word, PowerPoint
• System software controls and coordinates the operations of the computer and its devices. An
example is an Operating System called Microsoft Windows.
• Software (also called a program) is a set of instructions that tells the computer and its devices
what to do.
17 Application software
18 Machine
19 CD/DVD
20 Microphone
21 Compact Disks (CDs)
22 CD/DVD
23 Application software
61
SECTION C
1 (a) A - Left click button

B - Scroll wheel
C - Right click button
(b) Part B – Scroll wheel (or Wheel button) – For scrolling pages up or down.
(c) A menu will pop-up
(d) Double-click
(e) The mouse minimises the amount of typing a user has to do.
2 (a) Stage 3 is Storage

Storage Devices – CDs, DVDs, flash drives, hard drives, memory cards.
Stage 4 is Output
Output devices – printers, speakers, monitors and data projectors.
(b) Stage 1 is Input. Stage 3 is Storage.

(c) Processing.
The central processing unit (CPU), also known as the processor, is the brain of the
computer. It is responsible for performing operations on input to produce output
in a systematic manner. The processor is responsible for overall control of all the
components of the computer.
3 (a) 0 and 1
(b) 1 byte = 8 bits
(d) Washing machines, MP3 players, cellphones, microwaves, DVD players, digital
camera. Programs built into the microprocessor control the devices.
3 (a) A – webcam. It is an input device used for recording video, video conferencing, video
calling and video chats.
(b) B - the monitor is an output device that visually displays text, graphics and video.
C - the printer is an output device that produces a hard copy (physical copy) of text and
graphics.
(c) Restart the computer
Switch it off and on
Power the socket off and on
62
2
BASIC OPERATIONS
SECTION A
1 D
2 D
3 D
4 B
5 D
6 B
7 B
8 D
9 B
10 B
11 D
12 B
Repetitive Strain Injury (RSI) is a disorder of the muscles, nerves, tendons, ligaments and joints.
It is a condition in which the prolonged performance of repetitive actions, typically with the hands,
causes pain or impairment of function in the tendons and muscles involved.
13 C.
14 A
15 B
SECTION B
1 Hacking
2 Corrupt and delete computer files
3 The computer will lock
4 uses the computer or software.
5 Backup
6 Space bar and Tab keys
7 A virus
8 delete -------------- file
63
9 The ROM (read-only memory) chip.

The booting process (The process of starting a computer)
Step 1: The BIOS (basic input/output system), which is stored on the ROM (read-only memory)
chip, contains a computer's startup instructions.
Step 2: The BIOS performs a series of tests to make sure that computer hardware is correctly
connected and functions correctly. It also checks the various system components, such as
the system clock, adapter cards and RAM chips. These tests are called power-on self-test
(POST).
Step 3: If the POST completes successfully, then the BIOS looks for the operating system files.
The BIOS may look for the operating system on the first hard disk, a CD/DVD disk or a USB
port.
Step 4: Once the system files are located, they are loaded into the computer's memory and
executed.
Step 5: Next the kernel, which is the core of the operating system, is loaded into the computer's
memory. The kernel remains in memory while the computer is on. The kernel manages
memory and devices, and assigns the computer's resources such as devices, programs,
data and information. The operating system takes control of the computer.
Step 6: The operating system loads the system configuration information, which is stored in the
registry. The operating system constantly communicates with the registry during the
computer's operation for information such as installed hardware and software,
passwords and user preferences.
Step 7: Finally, the Windows desktop and icons are displayed and the operating system executes
programs in the Startup folder.
10 User ID and password

11 the ROM (read-only memory) chip ------------------- start up
12 Graphical user interface (GUI) and Command Line interface (CLI).
13 Double-click
14 deleted
15 It may be infected with a virus.
16 Boot process
17 data -------------------- temporary.
18 backup
64
SECTION C
1 (a) - Eyestrain
- back and neck pain
- shoulder and arm pain
- Repetitive strain injury (RSI)
Repetitive Strain Injury (RSI) is a debilitating condition resulting from overusing the hands
to perform a repetitive task, such as typing, clicking a mouse, or writing.
(b) - Take frequent breaks during computer use to exercise your hands and arms.
- sit up straight when sitting at the computer.
- An adjustable chair is ideal for maintaining a correct posture.
(c) - Joystick
- Gamepad (Xbox and PlayStation gamepads can be plugged in to a PC)
- 3D Mouse
(d) - addiction
- aggressive and violent games induce aggressive and violent behaviour in those who play
them
- anti-social behaviour
- failing to study and do homework
2 (a) A password is word or string of characters used to gain access to a computer, web page,
network resource, or data.
(b) The user account will be locked and access denied
(c) If someone did acquire your password, they will have access to your account.
(d) ― Access control to the computers using fingerprints, locked doors and windows.
― Security devices, such as cables, installed physically to lock the computer to a desk,
cabinet or floor.
3 (a) - aggressive and violent games induce aggressive and violent behaviour in those who play
them
- addiction
- lots of time is wasted playing computer games.
- pornography (naked pictures and videos)
- unemployment - the skills of many workers have been replaced by computers.
(b) (i) Backache:
- You need to sit up straight when sitting at the computer. You must not slouch. -
- Your lower back should touch the back of the chair.
- Take frequent breaks during computer use.
65
(ii) Eyestrain:
- Adjust your computer display settings: brightness, text size and contrast.
- Use proper lighting.
- Exercise your eyes: To reduce your risk of tiring your eyes by constantly focusing
on your screen, look away from your computer at least every 20 minutes and gaze
at a distant object (at least 20 feet away) for at least 20 seconds. Some eye
doctors call this the "20-20-20 rule." Looking far away relaxes the focusing muscle
inside the eye to reduce fatigue.
- Blink more often.
(iii) Electric shock:

- Use cable ties or special tape to bind the power cables together.
- Never tug the power cable out of the power socket.
- Do not bring food or drinks near the computer. Mixing liquids and electronic
components can cause electrical shock.
- Don't roll your chair over computer power cables.
66
3
COMPUTERS AND INFORMATION TECHNOLOGY IN
EVERYDAY LIFE
SECTION A
1 B
2 A
3 A
A wand is a handheld electronic device which can be passed over a barcode to read the encoded
data.
A barcode reader is an electronic device that can read and output printed barcodes to a computer.
4 D An E-book is an electronic version of a printed book which can be read on a computer or
a specifically designed handheld device like a tablet or phone.
5 C Search engines like google can help find the Zambian constitution or parts of it on the
internet or the computer.
6 D
7 A
8 A
9 A
10 D
SECTION B
1 Liquid Crystal Display

2 E-commerce
3 Magnetic Ink Character Recognition (MICR)
4 from the beginning and reading through every record until you find the one that you want.
5 digital
6 the internet
67
SECTION C
1 (a) (i) Microsoft Paint

Photoshop
CorelDraw
(ii) Microsoft Excel
(b) Projector and Microsoft PowerPoint
2 (a) Microsoft Excel

(b) Microsoft Word
(c) Microsoft PowerPoint
(d) Microsoft Paint or Media Player
3 (a) - Eyestrain
- back and neck pain
- shoulder and arm pain
- Repetitive strain injury (RSI)
Repetitive Strain Injury (RSI) is a debilitating condition resulting from overusing the hands
to perform a repetitive task, such as typing, clicking a mouse, or writing.
(b) - Take frequent breaks during computer use to exercise your hands and arms.
- sit up straight when sitting at the computer.
(c) - Joystick
- Gamepad (Xbox and PlayStation gamepads can be plugged in to a PC)
- 3D Mouse
(d) - addiction
- aggressive and violent games induce aggressive and violent behaviour in those who play
them
- failing to study and do homework
4 (a) 0 and 1
(b) 1 byte = 8 bits
(d) Washing machines, MP3 players, cellphones, microwaves, DVD players, digital
camera. Programs built into the microprocessor control the devices.
68
5 (a) Digital camera. Scanner

(b) Microsoft Publisher
(c) Laser Printer
Inkjet Printer
(d) Advantage: it is faster, good quality
Disadvantage: the computer can crash or get attacked by a virus leading to loss of the
magazine.
6 (a) Microphones do not require the repetitive action.

(b) - Can be used by visually impaired pupils to write
- Can be used by pupils who do not have good motor control.
(c) MIDI (Musical Instrument Digital Interface) is a protocol designed for recording and
playing back music on digital synthesizers that is supported by many makes of personal
computer sound cards.
7 (a) - aggressive and violent games induce aggressive and violent behaviour in those who play
them
- addiction
- lots of time is wasted playing computer games.
- pornography (naked pictures and videos)
- unemployment - the skills of many workers have been replaced by computers.
(b) (i) Backache:
- You need to sit up straight when sitting at the computer. You must not slouch. -
- Your lower back should touch the back of the chair.
- Take frequent breaks during computer use.
(ii) Eyestrain:
- Adjust your computer display settings: brightness, text size and contrast.
- Use proper lighting.
- Exercise your eyes: To reduce your risk of tiring your eyes by constantly focusing
on your screen, look away from your computer at least every 20 minutes and gaze
at a distant object (at least 20 feet away) for at least 20 seconds. Some eye
doctors call this the "20-20-20 rule." Looking far away relaxes the focusing muscle
inside the eye to reduce fatigue.
- Blink more often.
(iii) Electric shock:

- Use cable ties or special tape to bind the power cables together.
- Never tug the power cable out of the power socket.
- Do not bring food or drinks near the computer. Mixing liquids and electronic
components can cause electrical shock.
- Don't roll your chair over computer power cables.
69
4
PRODUCTIVITY TOOLS (WORD PROCESSING, SPREAD
SHEETS, PUBLISHING, PRESENTATION)
SECTION A
1 C
2 B
3 D
4 C
5 D
6 C
7 D
8 B
9 A
10 B
11 A
12 B
SECTION B
1 cropping
2 highlighting or selecting
3 undo button
4 documents for publication.
5 importing.
6 footer
7 cell address
8 Capital letters - uppercase letters.
Small letters – lowercase letters.
9 AutoSum button is used for adding up (totaling) and activating the SUM formula.
10 AutoSum
11 space ----------- main content.
12 Microsoft Word -------------- application
13 cursor
14 application software.
15 cell.
16 Animation
70
SECTION C
1 (a) A – Paragraph mark

B – Ruler
C – Vertical scroll bar
D – Status bar
(b) When page 2 of a 3-page document is showing.
(c) - Setting left and right margins.
- Setting the indentation of paragraphs.
- For precisely lining up images, text, and other elements.
- Setting tabs (special markers which the "Tab" key will jump to)
(d) AutoSave

Photoshop
CorelDraw
3 (a) A – Text frame,

B – Text frame,
D – Picture insertion frame
.
(c) Keyboard
Wireless pointer
Wireless presenter
(d) Learning in class

Meetings
Marketing
4 (a) Select All Button

(b) =SUM(A1:A2)
(c) Whole number
(d) To insert a new column between column A and Column B, right-click on the column
heading of the column immediately to the RIGHT of where you want to insert the new
column i.e. right-click on B and click on "Insert".
(e) Word processing programs cannot process formulas directly.
71
5 (a) Name box

It shows the cell address or cell reference of the active cell. The active cell is a cell which
is currently clicked.
(b) Number, Text, date
(c) When activating the Formula Bar to enter a formula in the active cell.
By clicking the Formula Bar, or when you type an equal (=) symbol in a cell, the Formula
Bar will activate.
(d) For entering or editing a formula for calculation in the active cell.
(e) To activate the SUM function to add numbers in a row or column.
72
5
NETWORKS AND THE INTERNET
SECTION A
1 B
2 A
3 A
4 C
1. Personal Area Network (PAN) ... A network system designed and created to cover only an
individual's digital devices in a home or office. A PAN is made up of a wireless modem, a computer
or two, phones, printers, tablets etc.
2. Local Area Network (LAN) ... A network that is limited to a single building or a group of buildings
close to each other
3. Wireless Local Area Network (WLAN) ... functioning like a LAN, WLANs make use of wireless
network technology, such as WiFi.
4. Metropolitan Area Network (MAN) ... MANs span an entire geographic area (typically a town
or city, but sometimes a campus).
5. Wide Area Network (WAN) ... A Wide Area Network (WAN) covers a vast geographical area
such as a city, country or the world using communication channels that combine many types of
transmission media, such as cables, telephone lines, radio waves, microwaves and satellites to
communicate. The Internet is the most basic example of a WAN, connecting computers together
around the world.
6. Storage-Area Network (SAN) ... dedicated high-speed network that connects shared pools of
storage devices to several servers
5 A
6 D
7 D
8 A Getting a picture from the internet is downloading.
SECTION B
1 Internet Service Provider

2 wireless
3 Local Area Network (LAN)
4 E-commerce
5 password
6 Search engines (like google, yahoo, bing)
7 computer network ------------------------ share
8 Encryption
9 Personal Area Network (PAN)
73
10 Back
11 E-commerce
12 Networking ---------------- share
13 modem and router
14 fax
SECTION C
1 (a) Local Area Network (LAN)

(b) Printer
(c) User name and password
(d) Staffroom
Library
School
2 (a) Modem/router
(b) Web browser. (examples are internet explorer, google chrome, opera, mozilla)
(c) - Searching for a definition of a word.
- Using the internet to find out how to make or use something.
(d) Downloading
(e)(i) Exposure to pornography (naked pictures and videos)
(ii) The computer can be hacked or infected with virus.
3 (a) A – Network card

B – Network Connector (RJ45)
(b) - Sharing data and information
- Sharing hardware resources like a printer, backup drive
- Communication
(c) (i) - Users can move around freely within the area of the network with their laptops
and handheld devices.
- Easier and cheaper to install
- More users can be handled because it is not limited by a specific number of
connection ports.
(ii) - Speed of a wireless connection is also usually much slower than a wired one.
- Less secure and easily be hacked into.
(d) - Restrict access via userid/password
- Install anti-virus software
- Avoid Opening Unknown Emails and attachments
- Physically restricting access to the servers or data center or computer room with
appropriate access control hardware like locks.
74
4 (a) A – User name B – Domain name

(b) Inbox
(c) - To avoid computer viruses
- To avoid being hacked
(d) - E-mails are faster
- Emails can be sent to one person or several people.
- Emails can be sent 24 hours a day, 7 days a week.
- emails can be sent and received from any computer, anywhere in the world, that
has an Internet connection.
5 (a) - LAN is limited to a single building or a group of buildings close to each other while a WAN
covers a vast geographical area such as a city, country or the world.
- A WAN connects several LANs.
- Local Area Network (LAN) has higher bandwidth rates (speeds) than Wide Area Network
(WAN).
(b) - Users can move around freely within the area of the network with their laptops
and handheld devices.
- Easier and cheaper to install
- More users can be handled because it is not limited by a specific number of
connection ports.
(c) - They can infect the computer with viruses.

- They can slow down the computer's performance
(d) Search engine
(e) - Too many users using the internet.
- The computer’s hard disk being too full.
- Virus infection.
75
6
MULTIMEDIA FILES
BUSINESS STUDIES SYLLABUS 8 - 9
8.6 Source Documents
8.6.0.1 Identify different types of • Invoice, Receipts, Cash Sale, Debit/Credit notes, Cheque,
source documents Cheque counterfoil/Stabs
PAST EXAM QUESTIONS
SECTION A
1 A
2 C
SECTION B
1 Local hard disk from 40 GB to 1 000 GB (1TB) or more

DVD ranges from 4 GB to to 8 GB
CD is about 700 MB
2 text, sound, video
SECTION C
Photoshop
CorelDraw
76
7
PRACTICAL QUESTIONS
Practise on your own and consult your teacher or parents.
77
References and recommended textbooks

1. Longman Computer Studies 8 – Pupil’s Book
2. Longman Computer Studies 9 – Pupil’s Book
3 Computer Studies Syllabus – Grade 8 and 9 (CDC 2013)
78
79
80

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©2018 FASTLEARN PUBLISHERS

FASTLEARN EXAMINER 8–9

Copyright © FASTLEARN PUBLISHERS 2018

Cover design: Nelson Nkhoma

HOW TO USE THIS BOOK

Produced by: FastLearn Publishers – The Fast Lane To Success

1 INTRODUCTION TO COMPUTER STUDIES .................................................. 6 57

WARNING AGAINST EXAM LEAKAGES & MALPRACTICES ......................... 5

REFERENCES AND RECOMMENDED TEXTBOOKS ...................................... 78

DURING THE EXAMINATION PERIOD

1. Candidates should NOT:

2. Teachers, invigilators, and supervisors should:

PAST EXAM QUESTIONS

1 [2017-P1-A-Q1] An example of a computer software is ...

3 [2017-P1-A-Q7] How many bytes make up 2 kilobytes?

5 [2017-AUGUST-P1-A-Q2] A ...... is the part of a computer where an external device can by

6 [2017-AUGUST-P1-A-Q3] An example of processing done by the computer is ......

11 [2016-P1-A-Q2] Data are ...

12 [2016-P1-A-Q4] The binary digits 1 and 0 are called ...

15 [2016-P1-A-Q10] An Uninterruptible Power Supply (UPS) unit can be used to ...

21 [2015-P1-A-Q3] A microprocessor is a .......

22 [2015-P1-A-Q4] RAM stands for...

23 [2015-P1-A-Q5] The space on the hard drive is measured in .............

24 [2015-P1-A-Q6] Which type of operating system is used in factories to control machines

25 [2015-P1-A-Q11] The CPU is the device that...

26 [2014-SPECIMEN-P1-A-Q1] A computer is ..........

27 [2014-SPECIMEN-P1-A-Q2] Which of the following is not an output device?

28 [2014-SPECIMEN-P1-A-Q5] ........ is equal to 1 024 kilobytes.

29 [2014-SPECIMEN-P1-A-Q6] Which of the following terms describe the physical parts of a

30 [2014-SPECIMEN-P1-A-Q8] Why is it important to use an Uninterruptible Power Supply (UPS) on

31 [2014-SPECIMEN-P1-A-Q9] ROM stands for ................

2 [2017-P1-B-Q23] A ... is an input device which works like a mouse.

4 [2017-P1-B-Q25] In a program, a menu shows a list of ........

6 [2017-AUGUST-P1-B-Q17] A CD-RW can allow a user to ... and .... [2]

7 [2017-AUGUST-P1-B-Q21] The device shown below is a....

8 [2017-AUGUST-P1-B-Q25] The acronym LCD stands for... [1]

10 [2016-P1-B-Q17] The ... represents something on a computer in form of a picture.

12 [2016-P1-B-Q19] A ....... and a ...are two examples of optical storage media.

15 [2015-P1-B-Q17] 171,410,000,000 bytes is the same as ... gigabytes.

17 [2015-P1-B-Q23] A computer program that aids a computer user to complete a task is

19 [2015-P1-B-Q26] A ... is a storage on medium which ... is read using light.

22 [2014-SPECIMEN-P1-B-Q25] The type of software that is used to handle specific tasks on a

1 [2017-P1-C-Q33] The picture below shows a computer mouse.

(a) Name the parts labelled A, B and C.

3 [2015-P1-C-Q32] A Computer represents data as binary digits.

3 [2014-SPECIMEN-P1-C-Q31] Study the diagram of a computer system below.

• Assuming correct posture to avoid

9.2.1.1 Identify how to shut down an unresponsive

PAST EXAM QUESTIONS

1 [2017-P1-A-Q2] Which of the following is a threat to the well-functioning of a computer?

3 [2017-P1-A-Q14] Preparing an application program to run on a computer is known as ...

5 [2017-AUGUST-P1-A-Q11] An icon completely removed from a computer is .....

7 [2016-P1-A-Q7] What can be found on the desktop of computer screen?

9 [2015-P1-A-Q10] What should a user do to a computer not responding to commands?

12 [2014-SPECIMEN-P1-A-Q3] Repetitive Strain Injury (RSI) can be increased by the use of a ° o o

13 [2014-SPECIMEN-P1-A-Q4] Why is it important to install antivirus software on a computer?

15 [2014-SPECIMEN-P1-A-Q13] A grade 8 pupil accidentally deleted a file on a computer. Where can

2 [2017-P1-B-Q20] The danger of a virus is to ... and ... computer files.

3 [2017-P1-B-Q28] If a password is entered wrongly three times the computer will...

4 [2017-AUGUST-P1-B-Q18] An end-user is a person who... [1]