SACS

CES

Quick Guide

Apple Confidential-Internal Use Only.

Quick Links

Apple Confidential-Internal Use Only.

 SAP Order Numbers
Item Sales Document Definition

Outgoing Order sent from Apple to the customer. i.e.

Sales Order Number 26…
SVC replacement, CRU, order placed

Incoming Order. Return made from the customer to

RMA 65…
Apple

Credit Memo 30… Payment credited to the customer

Debit Memo 76… Payment debited to the customer

Outgoing Delivery
88… Outbound product sent to the customer from Apple
Number

Incoming Delivery
89… Inbound product sent from the customer to Apple
Number

Commercial document issued by Apple, relating to a

Invoice Number 4…
sale transaction

APP, AC+ Contract

27…. Contract number relating to APP and AC+
Number

Apple Confidential-Internal Use Only.

 Customer Purchase Order Numbers

Item Order Number Definition

Repair set up by the customer through Online Self

A…
Service

D… Repair set up by AppleCare

Dispatch ID

R… Repair set up by ARS

G… Repair set up through AASP

Web Order Number W… Order placed on the Apple Online Store

CRU ID 1… Unique number for Customer Replacement Unit

Service Notification
300… Unique Repair ID
Number

Apple Confidential-Internal Use Only.

 Transaction Codes

Transaction Code Transaction Name Search Item

Dispatch ID, CRU ID, Web Order Number, Sales

ZV33 Apple Order Inquiry
Order Number, Credit Card Number

ZI402 Display Service Notification Dispatch ID, Service Notification ID

Serial Number Tracking

ZV11 Serial Number
Report

ZSE16 Data Browser Tracking Number

IW59 Display Service Notifications Serial Number

Complete Coverage
ZI003 Serial Number
Validation Report

Display Material Serial

IQ03 Serial Number
Number

Apple Confidential-Internal Use Only.

 Search Item Information

Transaction Code Search Item Information

• Serial Number for SVC replacement

• Outbound tracking number for SVC replacement
• Credit Memo/Debit Memo
Dispatch ID • OOW repair charge and fees
• Invoice Number

ZV33

• Serial Number for replacement product

• Outbound tracking number for replacement product
CRU ID • Upgrade price and non-return fee for advance
replacement CRUs

Apple Confidential-Internal Use Only.

 Search Item Information

Transaction Code Search Item Information

• Inbound tracking number/Serial Number for

original product
• Outbound tracking number/Serial Number for
ZI402 Dispatch ID SVC replacement
• Outbound tracking number for original
product returned because of accidental
damage or CND

• Purchase information (WON, Sold-To

ZV11 Serial Number
Customer)

ZSE16 • Delivery Number (Go to ZV33 to find the

Tracking Number
(Table ZT301) Dispatch ID, CRU ID or WON)age or CND

Apple Confidential-Internal Use Only.

 Search Item Information

Transaction Code Search Item Information

IW59 Serial Number • Repair history

• Warranty, AAP and AC+ coverage

ZI003 Serial Number • Replacement program eligibility
• CS Code coverage

• Unit Configuration
IQ03 Serial Number • iPod/iPad personalization
• Repair history

Apple Confidential-Internal Use Only.

Transaction Codes and Related
Information

Apple Confidential-Internal Use Only.

ZV33 - Search General

Apple Confidential-Internal Use Only.

ZV33 - Outbound SN and Tracking Number

Apple Confidential-Internal Use Only.

ZV33 - Outbound SN and Tracking Number

Apple Confidential-Internal Use Only.

ZV33 - Outbound SN and Tracking Number

Apple Confidential-Internal Use Only.

ZV33 - Outbound SN and Tracking Number

Apple Confidential-Internal Use Only.

ZV33 - Outbound SN and Tracking Number

Apple Confidential-Internal Use Only.

ZV33 - Incoming Product Received

Apple Confidential-Internal Use Only.

ZV33 - Credit Amount

Apple Confidential-Internal Use Only.

ZV33 - Debit Amount

Apple Confidential-Internal Use Only.

ZV33 - OOW Repair/CRU Upgrade

Apple Confidential-Internal Use Only.

ZV33 - Invoice Number

Apple Confidential-Internal Use Only.

 ZV33 - Credit Card Look Up
We can use this to verify any transaction done with a specific card. Any AOS purchases and repairs will be
reflected. This confirms the actual charges, if any.

2. Scroll down and select the last card type

1. Select the first card type

3. Add the 16 digits of the customer’s card and click execute

Apple Confidential-Internal Use Only.

ZI402 - Search General

Apple Confidential-Internal Use Only.

ZI402 - Serial Number

Apple Confidential-Internal Use Only.

ZI402 - Tracking Number

Apple Confidential-Internal Use Only.

ZI402 - Tracking Number for Damaged Products and CND

Apple Confidential-Internal Use Only.

ZI402 - Tracking Number for Damaged Products and CND

Apple Confidential-Internal Use Only.

ZI402 - Tracking Number for Damaged Products and CND

Apple Confidential-Internal Use Only.

ZV11 - Search General

Apple Confidential-Internal Use Only.

ZV11 - Dispatch ID and CRU ID

Apple Confidential-Internal Use Only.

ZV11 - iPod / iPad Personalization

Apple Confidential-Internal Use Only.

ZV11 - iPod / iPad Personalization

Apple Confidential-Internal Use Only.

IW59 - Search General

Apple Confidential-Internal Use Only.

IW59 - Repair History

Apple Confidential-Internal Use Only.

IW59 - Repair History

Apple Confidential-Internal Use Only.

IQ03 - Search General

Apple Confidential-Internal Use Only.

IQ03 - Serial Number History

Apple Confidential-Internal Use Only.

IQ03 - Serial Number History

Apple Confidential-Internal Use Only.

IQ03 - CTO Configuration

Apple Confidential-Internal Use Only.

IQ03 - CTO Configuration

Apple Confidential-Internal Use Only.

ZI003 - Search General

Apple Confidential-Internal Use Only.

ZI003 - Warranty/Additional Information

Apple Confidential-Internal Use Only.

ZI003 - Warranty/Additional Information

Apple Confidential-Internal Use Only.

ZSE16 - Search with Tracking Number

Apple Confidential-Internal Use Only.

ZSE16 - Search with Tracking Number

Apple Confidential-Internal Use Only.