DESCRIPTIVES VARIABLES=X XM Y

/STATISTICS=MEAN STDDEV MIN MAX.

Descriptives

Notes
Output Created 05-JUL-2021 01:12:59
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User defined missing values are
treated as missing.
Cases Used All non-missing data are used.
Syntax DESCRIPTIVES VARIABLES=X
XM Y
/STATISTICS=MEAN STDDEV
MIN MAX.
Resources Processor Time 00:00:00,00
Elapsed Time 00:00:00,00

Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
X 100 20,00 59,00 43,8600 10,34752
XM 100 135,00 1140,00 686,7100 255,64283
Y 100 11,00 30,00 21,6100 5,16377
Valid N (listwise) 100
Regression

Notes
Output Created 05-JUL-2021 01:13:17
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics are based on cases
with no missing values for any
variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS
BCOV R ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y
/METHOD=ENTER X XM

/SCATTERPLOT=(*ZPRED ,*SR
ESID)
/RESIDUALS DURBIN
HISTOGRAM(ZRESID)
NORMPROB(ZRESID)
/SAVE RESID.
Resources Processor Time 00:00:01,64
Elapsed Time 00:00:01,34
Memory Required 3904 bytes
Additional Memory Required for 664 bytes
Residual Plots
Variables Created or Modified RES_1 Unstandardized Residual

Charts

Notes
Output Created 05-JUL-2021 01:14:11
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics for each test are based
on all cases with valid data for
the variable(s) used in that test.
Syntax NPAR TESTS
/K-S(NORMAL)=RES_1
/MISSING ANALYSIS
/METHOD=EXACT TIMER(5).
Resources Processor Time 00:00:00,03
Elapsed Time 00:00:00,03
Number of Cases Alloweda 786432
Time for Exact Statistics 0:00:00,00
a. Based on availability of workspace memory.

NPAR TESTS
/K-S(NORMAL)=RES_1
/MISSING ANALYSIS.
NPar Tests

Notes
Output Created 05-JUL-2021 01:15:05
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics for each test are based
on all cases with valid data for
the variable(s) used in that test.
Syntax NPAR TESTS
/K-S(NORMAL)=RES_1
/MISSING ANALYSIS.
Resources Processor Time 00:00:00,03
Elapsed Time 00:00:00,03
Number of Cases Allowed a
786432
a. Based on availability of workspace memory.

One-Sample Kolmogorov-Smirnov Test

Unstandardized
Residual
N 100
Normal Parameters a,b
Mean ,0000000
Std. Deviation ,89931050
Most Extreme Differences Absolute ,062
Positive ,062
Negative -,062
Test Statistic ,062
Asymp. Sig. (2-tailed) ,200c,d
a. Test distribution is Normal.
b. Calculated from data.
c. Lilliefors Significance Correction.
d. This is a lower bound of the true significance.

REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS BCOV R ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y
/METHOD=ENTER X XM
/SCATTERPLOT=(*ZPRED ,*SRESID)
/RESIDUALS DURBIN HISTOGRAM(ZRESID) NORMPROB(ZRESID)
/SAVE RESID.

Regression

Notes
Output Created 05-JUL-2021 01:19:32
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics are based on cases
with no missing values for any
variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS
BCOV R ANOVA COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Y
/METHOD=ENTER X XM

/SCATTERPLOT=(*ZPRED ,*SR
ESID)
/RESIDUALS DURBIN
HISTOGRAM(ZRESID)
NORMPROB(ZRESID)
/SAVE RESID.
Resources Processor Time 00:00:01,58
Elapsed Time 00:00:01,33
Memory Required 3824 bytes
Additional Memory Required for 664 bytes
Residual Plots
Variables Created or Modified RES_2 Unstandardized Residual

Variables Entered/Removeda
Variables
Model Variables Entered Removed Method
1 KUALITAS . Enter
LAYANAN X
KEPUASAN
PELANGGAN,
KUALITAS
LAYANANb
a. Dependent Variable: LOYALITAS PELANGGAN
b. All requested variables entered.

Model Summaryb
Std. Error of the
Model R R Square Adjusted R Square Estimate Durbin-Watson
1 ,985a ,970 ,969 ,90853 1,887
a. Predictors: (Constant), KUALITAS LAYANAN X KEPUASAN PELANGGAN, KUALITAS LAYANAN
b. Dependent Variable: LOYALITAS PELANGGAN

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 2559,723 2 1279,861 1550,530 ,000b
Residual 80,067 97 ,825
Total 2639,790 99
a. Dependent Variable: LOYALITAS PELANGGAN
b. Predictors: (Constant), KUALITAS LAYANAN X KEPUASAN PELANGGAN, KUALITAS LAYANAN

Coefficientsa
Standardized
Unstandardized Coefficients Coefficients Collinearity Statistics
Model B Std. Error Beta t Sig. Tolerance VIF
1 (Constant) ,980 ,513 1,909 ,059
KUALITAS LAYANAN ,427 ,025 ,856 17,324 ,000 ,128 7,809
KUALITAS LAYANAN X ,003 ,001 ,136 2,762 ,007 ,128 7,809
KEPUASAN PELANGGAN
a. Dependent Variable: LOYALITAS PELANGGAN

Charts
CORRELATIONS
/VARIABLES=X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 X1.11 X1.12 X
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes
Output Created 05-JUL-2021 01:21:05
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics for each pair of
variables are based on all the
cases with valid data for that pair.
Syntax CORRELATIONS
/VARIABLES=X1.1 X1.2 X1.3
X1.4 X1.5 X1.6 X1.7 X1.8 X1.9
X1.10 X1.11 X1.12 X
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00,03
Elapsed Time 00:00:00,37

Correlations
KUALITAS
X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 X1.11 X1.12 LAYANAN
X1.1 Pearson Correlation 1 ,818** ,749** ,682** ,741** ,737** ,720** ,709** ,704** ,642** ,706** ,696** ,877**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.2 Pearson Correlation ,818 **
1 ,676 **
,705 **
,696 **
,715 **
,705 **
,691 **
,680 **
,665 **
,701 **
,672 **
,859**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.3 Pearson Correlation ,749 **
,676 **
1 ,658 **
,677 **
,638 **
,561 **
,660 **
,656 **
,632 **
,672 **
,636 **
,804**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.4 Pearson Correlation ,682 **
,705 **
,658 **
1 ,643 **
,677 **
,602 **
,677 **
,689 **
,742 **
,701 **
,663 **
,829**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.5 Pearson Correlation ,741** ,696** ,677** ,643** 1 ,740** ,763** ,630** ,730** ,685** ,775** ,724** ,870**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.6 Pearson Correlation ,737 **
,715 **
,638 **
,677 **
,740 **
1 ,639 **
,706 **
,723 **
,723 **
,740 **
,760 **
,868**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.7 Pearson Correlation ,720 **
,705 **
,561 **
,602 **
,763 **
,639 **
1 ,583 **
,671 **
,598 **
,692 **
,673 **
,809**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
 N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.8 Pearson Correlation ,709**
,691**
,660**
,677**
,630 **
,706 **
,583 **
1 ,693**
,699**
,677
**
,713 **
,828**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.9 Pearson Correlation ,704**
,680**
,656**
,689**
,730 **
,723 **
,671 **
,693 **
1 ,744**
,736
**
,672 **
,856**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.10 Pearson Correlation ,642**
,665**
,632**
,742**
,685 **
,723 **
,598 **
,699 **
,744**
1 ,718
**
,718 **
,844**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.11 Pearson Correlation ,706** ,701** ,672** ,701** ,775** ,740** ,692** ,677** ,736** ,718** 1 ,678** ,866**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
X1.12 Pearson Correlation ,696**
,672**
,636**
,663**
,724 **
,760 **
,673 **
,713 **
,672**
,718**
,678
**
1 ,849**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
KUALITAS LAYANAN Pearson Correlation ,877**
,859**
,804**
,829**
,870 **
,868 **
,809 **
,828 **
,856**
,844**
,866
**
,849 **
1
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100 100 100 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).

CORRELATIONS
/VARIABLES=M.1 M.2 M.3 M.4 M
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes
Output Created 05-JUL-2021 01:22:42
Comments
Input Active Dataset DataSet0
Filter <none>
 Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics for each pair of variables
are based on all the cases with
valid data for that pair.
Syntax CORRELATIONS
/VARIABLES=M.1 M.2 M.3 M.4
M
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00,03
Elapsed Time 00:00:00,06

Correlations
KEPUASAN
M.1 M.2 M.3 M.4 PELANGGAN
M.1 Pearson Correlation 1 ,619 **
,608 **
,727 **
,853**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 100 100 100 100 100
M.2 Pearson Correlation ,619 **
1 ,714 **
,657 **
,857**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 100 100 100 100 100
M.3 Pearson Correlation ,608 **
,714 **
1 ,719 **
,872**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 100 100 100 100 100
M.4 Pearson Correlation ,727** ,657** ,719** 1 ,895**
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 100 100 100 100 100
KEPUASAN PELANGGAN Pearson Correlation ,853 **
,857 **
,872 **
,895 **
1
Sig. (2-tailed) ,000 ,000 ,000 ,000
N 100 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).
CORRELATIONS
/VARIABLES=Y.1 Y.2 Y.3 Y.4 Y.5 Y.6 Y
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.

Correlations

Notes
Output Created 05-JUL-2021 01:23:26
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics for each pair of variables
are based on all the cases with
valid data for that pair.
Syntax CORRELATIONS
/VARIABLES=Y.1 Y.2 Y.3 Y.4
Y.5 Y.6 Y
/PRINT=TWOTAIL NOSIG
/MISSING=PAIRWISE.
Resources Processor Time 00:00:00,02
Elapsed Time 00:00:00,03

Correlations
LOYALITAS
Y.1 Y.2 Y.3 Y.4 Y.5 Y.6 PELANGGAN
Y.1 Pearson Correlation 1 ,685** ,615** ,648** ,691** ,700** ,849**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
 N 100 100 100 100 100 100 100
Y.2 Pearson Correlation ,685**
1 ,655 **
,662**
,667
**
,690**
,851**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100
Y.3 Pearson Correlation ,615**
,655 **
1 ,711**
,657
**
,624**
,830**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100
Y.4 Pearson Correlation ,648**
,662 **
,711 **
1 ,694
**
,635**
,854**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100
Y.5 Pearson Correlation ,691** ,667** ,657** ,694** 1 ,735** ,873**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100
Y.6 Pearson Correlation ,700**
,690 **
,624 **
,635**
,735
**
1 ,857**
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100
LOYALITAS PELANGGAN Pearson Correlation ,849**
,851 **
,830 **
,854**
,873
**
,857**
1
Sig. (2-tailed) ,000 ,000 ,000 ,000 ,000 ,000
N 100 100 100 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).

RELIABILITY
/VARIABLES=X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 X1.11 X1.12
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.

Reliability

Notes
Output Created 05-JUL-2021 01:24:10
Comments
Input Active Dataset DataSet0
Filter <none>
 Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics are based on all cases
with valid data for all variables in
the procedure.
Syntax RELIABILITY
/VARIABLES=X1.1 X1.2 X1.3
X1.4 X1.5 X1.6 X1.7 X1.8 X1.9
X1.10 X1.11 X1.12
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00,02
Elapsed Time 00:00:00,02

Scale: ALL VARIABLES

Case Processing Summary

N %
Cases Valid 100 100,0
Excluded a
0 ,0
Total 100 100,0
a. Listwise deletion based on all variables in the
procedure.

Reliability Statistics
Cronbach's Alpha N of Items
,964 12
RELIABILITY
/VARIABLES=M.1 M.2 M.3 M.4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.

Reliability

Notes
Output Created 05-JUL-2021 01:25:07
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics are based on all cases
with valid data for all variables in
the procedure.
Syntax RELIABILITY
/VARIABLES=M.1 M.2 M.3 M.4
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00,00
Elapsed Time 00:00:00,03

Scale: ALL VARIABLES

 Case Processing Summary
N %
Cases Valid 100 100,0
Excluded a
0 ,0
Total 100 100,0
a. Listwise deletion based on all variables in the
procedure.

Reliability Statistics
Cronbach's Alpha N of Items
,892 4

RELIABILITY
/VARIABLES=Y.1 Y.2 Y.3 Y.4 Y.5 Y.6
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.

Reliability

Notes
Output Created 05-JUL-2021 01:25:30
Comments
Input Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data File 100
Matrix Input
Missing Value Handling Definition of Missing User-defined missing values are
treated as missing.
Cases Used Statistics are based on all cases
with valid data for all variables in
the procedure.
Syntax RELIABILITY
/VARIABLES=Y.1 Y.2 Y.3 Y.4
Y.5 Y.6
/SCALE('ALL VARIABLES') ALL
/MODEL=ALPHA
/SUMMARY=TOTAL.
Resources Processor Time 00:00:00,00
Elapsed Time 00:00:00,02

Scale: ALL VARIABLES

Case Processing Summary

N %
Cases Valid 100 100,0
Excluded a
0 ,0
Total 100 100,0
a. Listwise deletion based on all variables in the
procedure.

Reliability Statistics
Cronbach's Alpha N of Items
,924 6