Contact Center CCE monthly KPI_Inbound

CSE's DETAILS

Emp Id Name Gender Gplex ID WD Team Name Supervisor

20191784 Mahmuda Asma F 2143 19 The Vikings Ishtiaq Hossain

20210802 S.M. Asif Iqbal M 2321 19 The Vikings Ishtiaq Hossain
20191783 Khandakar Noor-A-Alam M 2142 19 The Vikings Ishtiaq Hossain
20210055 Syed Maruful Islam M 2242 19 The Vikings Ishtiaq Hossain
20190462 Sumaiya Afrin F 2088 19 The Vikings Ishtiaq Hossain
20200070 Nasrin Khanum F 2159 19 The Vikings Ishtiaq Hossain
20211089 Nargis Akter F 2335 19 The Vikings Ishtiaq Hossain
20200331 Florence Trishna Gomes F 2188 19 The Vikings Ishtiaq Hossain
20211086 Munemu Kamal F 2332 19 The Vikings Ishtiaq Hossain
20220998 Md. Rony Mondol M 2393 19 The Vikings Ishtiaq Hossain
20210092 Md. Arif Hossain M 2261 19 The Vikings Ishtiaq Hossain
20190104 Md. Khurshed Alam M 2072 19 The Vikings Ishtiaq Hossain
20191802 Md. Imrul Hasan Mridha M 2145 19 The Vikings Ishtiaq Hossain
20220437 Mymoon Nahar F 2367 19 The Vikings Ishtiaq Hossain
20210934 Md. Nasid Parvez M 2329 19 The Vikings Ishtiaq Hossain
20220155 Md.Akram Hossain M 2349 19 The Vikings Ishtiaq Hossain
20220540 Noureen Sultana Mou F 2377 19 The Vikings Ishtiaq Hossain
20192032 Jaharina binte Jalil F 2149 19 Customer Delight Md. Rana
20190742 Md. Raju Ahmed M 2107 19 Customer Delight Md. Rana
20220079 Muha. Sayeem Hossain Shuvo M 2345 19 Customer Delight Md. Rana
20210338 Aklima Begum Juma F 2274 19 Customer Delight Md. Rana
20210469 Abu Belal Shuvo M 2297 19 Customer Delight Md. Rana
20220429 Md. Rajibul Islam M 2360 19 Customer Delight Md. Rana
20220436 Foajunnahar Akter Jinia F 2366 19 Customer Delight Md. Rana
20210376 Ms. Ummeh Zakia F 2286 19 Customer Delight Md. Rana
20181242 Rufaida Yasmin F 2063 19 Customer Delight Md. Rana
20220996 Shamima Akter F 2392 19 Customer Delight Md. Rana
20220083 Mohammad Mahabub Alam M 2346 19 Customer Delight Md. Rana
20190146 Khadiza Sharmin Tinni F 2080 19 Customer Delight Md. Rana
20200201 Yakut Al-Marzan F 2162 19 Customer Delight Md. Rana
20220167 Md. Nazmul Huda M 2348 19 Customer Delight Md. Rana
20211084 Sharmin Akter Runa F 2340 19 Customer Delight Md. Rana
20191667 Afsana Banu Raysa F 2135 19 Customer Delight Md. Rana
20190429 Nahid Sharmin Tamanna F 2086 19 Customer Delight Md. Rana
20210692 Mabin Akter Tania F 2313 19 Ruby Arfan Ahmad Emon
20191643 Afrin Sultana F 2131 19 Ruby Arfan Ahmad Emon
20210935 Md. Mahinur Kabir M 2330 19 Ruby Arfan Ahmad Emon
20190740 Md. Mahadi Hasan M 2105 19 Ruby Arfan Ahmad Emon
20210792 A.K.M.Shafiqul Islam M 2319 19 Ruby Arfan Ahmad Emon
20210416 Farzana Ibrahim F 2293 19 Ruby Arfan Ahmad Emon
20191439 Munni Akter F 2118 19 Ruby Arfan Ahmad Emon
20180911 Sonia Akter F 2031 19 Ruby Arfan Ahmad Emon
20171566 Nandinee Das F 2051 19 Ruby Arfan Ahmad Emon
20210093 Imtiaz Nebir M 2263 19 Ruby Arfan Ahmad Emon
20200213 Md.Maruful Islam M 2164 19 Ruby Arfan Ahmad Emon
20221000 Kazi Mahnaz F 2395 19 Ruby Arfan Ahmad Emon
20211092 Sumaia Mahjabin F 2339 19 Ruby Arfan Ahmad Emon
20190634 Mohammad Assaduzzaman M 2098 19 Ruby Arfan Ahmad Emon
20220443 Rabeya akter F 2371 19 Ruby Arfan Ahmad Emon
20220441 Md. Toushief Iqbal M 2370 19 Ruby Arfan Ahmad Emon
20220965 Shanta Islam Zearin F 2386 19 Ruby Arfan Ahmad Emon
20200270 Sharmin Akter F 2173 19 Ruby Arfan Ahmad Emon
20220076 Yasha Sabil Ahmed M 2342 19 Strikers Md. Rakibuzzaman Khan
20210053 Ali Azam Sojib M 2237 19 Strikers Md. Rakibuzzaman Khan
20190728 Samrat Saha M 2104 19 Strikers Md. Rakibuzzaman Khan
20211090 Nasrin Akter F 2333 19 Strikers Md. Rakibuzzaman Khan
20210399 Asraful Alom M 2290 19 Strikers Md. Rakibuzzaman Khan
20200280 Amina Akter F 2182 19 Strikers Md. Rakibuzzaman Khan
20190587 Fatiha Jabun F 2094 19 Strikers Md. Rakibuzzaman Khan
20190082 Kazi Fahima Zaman F 2070 19 Strikers Md. Rakibuzzaman Khan
20191420 Plaboni Chakraborti F 2114 19 Strikers Md. Rakibuzzaman Khan
20210214 Sirazum Munira Ikra F 2271 19 Strikers Md. Rakibuzzaman Khan
20220439 Tisa Hossain F 2369 19 Strikers Md. Rakibuzzaman Khan
20210552 Jubair Ahmed M 2304 19 Strikers Md. Rakibuzzaman Khan
20210096 Mehedi Hasan M 2252 19 Strikers Md. Rakibuzzaman Khan
20181262 Shammi Akter F 2064 19 Strikers Md. Rakibuzzaman Khan
20161473 Md. Borhan Uddin Chowdhury M 2039 19 Strikers Md. Rakibuzzaman Khan
20220968 Nahid Afrin Khan Oishy F 2389 19 Strikers Md. Rakibuzzaman Khan
20220165 Md.Sadiuzzaman M 2352 19 Strikers Md. Rakibuzzaman Khan
20200269 Mahiya Mohosi Mou F 2172 19 Winners Md. Fazle Rabbi
20210087 Nazmul Haque M 2262 19 Winners Md. Fazle Rabbi
20191449 Bijoy Rajbonshi M 2121 19 Winners Md. Fazle Rabbi
20191426 Afroza Akter Minul F 2116 19 Winners Md. Fazle Rabbi
20200052 Mst. Mohasina Akter Setu F 2151 19 Winners Md. Fazle Rabbi
20220995 Mohammad Tareq Rahman Majumder M 2391 19 Winners Md. Fazle Rabbi
20220426 Khondoker Farhad Ali M 2357 19 Winners Md. Fazle Rabbi
20220427 Iffat Ara Emu F 2358 19 Winners Md. Fazle Rabbi
20200056 Sharmin Mostari F 2155 19 Winners Md. Fazle Rabbi
20191419 Sayma Sultana F 2113 19 Winners Md. Fazle Rabbi
20220999 Habibullah Habib Badal M 2394 19 Winners Md. Fazle Rabbi
20190708 Sabina Akter Bristy F 2103 19 Winners Md. Fazle Rabbi
20190465 Nazmun Nahar F 2089 19 Winners Md. Fazle Rabbi
20211093 Taposh Sarker M 2336 19 Winners Md. Fazle Rabbi
20220431 Mst. Romana Akter F 2362 19 Winners Md. Fazle Rabbi
20220430 Md. Nahid Hasan M 2361 19 Winners Md. Fazle Rabbi
20221032 Latifa zahin F 2396 19 Winners Md. Fazle Rabbi
20210057 Hajera Akter Bithi F 2247 19 Glory Abdullah-Al-Azad
20200271 Sikder Awal Sajib M 2174 19 Glory Abdullah-Al-Azad
20191642 Mst. Rabeya Khatun F 2130 19 Glory Abdullah-Al-Azad
20210341 Hafsa Islam F 2273 19 Glory Abdullah-Al-Azad
20161079 Romana Azad Mitul F 2036 19 Glory Abdullah-Al-Azad
20200326 Debdulan Das F 2185 19 Glory Abdullah-Al-Azad
20200262 Md. Mesbah Uddin M 2168 19 Glory Abdullah-Al-Azad
20220164 Ali Shahrukh M 2350 19 Glory Abdullah-Al-Azad
20200048 Tauhiduzzaman M 2150 19 Glory Abdullah-Al-Azad
20191839 Mesbah Uddin M 2146 19 Glory Abdullah-Al-Azad
20171665 Ahadin Afnan M 2053 19 Glory Abdullah-Al-Azad
20210794 Iffat Anjum F 2325 19 Glory Abdullah-Al-Azad
20220432 Most. Rifah Tasnia F 2363 19 Glory Abdullah-Al-Azad
20220973 Jabir Ahmad M 2390 19 Glory Abdullah-Al-Azad
20190025 Mst. Shabikunnahar F 2067 19 Glory Abdullah-Al-Azad
20220428 Pallab Sarker Avi M 2359 19 Glory Abdullah-Al-Azad
20190636 Moimoon Nahar Moon F 2100 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20211091 Tanjila Akter F 2334 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20190533 Shahnaj Kobir F 2092 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20200261 Md. Abul Kalam M 2167 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20210933 Nusrat Jahan Mithela F 2328 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20170629 Md. Foysal Mahmud M 2048 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20181105 Sharmin Islam F 2061 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20190500 Rasel Ahmed M 2091 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20210345 Hrishikesh Roy M 2280 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20191696 Tahmina Akter Luna F 2138 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20210072 Ayesha Akter F 2248 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20181075 Rakiba Sabrin F 2060 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20220536 Mahmud Sorwar M 2373 19 Fast & Furious N.A.M. Hasanuzzaman Khan
2011369 Mohammad Kawsar Rashid M 2033 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20220157 Sadik Ahmed M 2351 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20210383 Hasna Hena Moury F 2285 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20220746 Md. Hasanuzzaman M 2379 19 Fast & Furious N.A.M. Hasanuzzaman Khan
20200264 Md Tanvir Sikdar M 2169 19 Gladiators Rehana Parvin
20210113 Sabikunnahar F 2265 19 Gladiators Rehana Parvin
20192029 Tabassum Ferdous F 2148 19 Gladiators Rehana Parvin
20171656 Arifa Jahan F 2052 19 Gladiators Rehana Parvin
20210559 Md. Maharamul Islam Sabuj M 2306 19 Gladiators Rehana Parvin
20191655 Samin Nayab Mim F 2134 19 Gladiators Rehana Parvin
20200057 Amit Kumar Ghosh M 2156 19 Gladiators Rehana Parvin
20200058 Afroza Sultana Trisha F 2157 19 Gladiators Rehana Parvin
20220966 Md.Aftab Ahmmed Kajol M 2387 19 Gladiators Rehana Parvin
20191648 Farzana Akter F 2133 19 Gladiators Rehana Parvin
20210790 Abdur Rahman Mahin M 2323 19 Gladiators Rehana Parvin
20190115 Chinmay Roy M 2078 19 Gladiators Rehana Parvin
20191689 Faria Afroj Retu F 2137 19 Gladiators Rehana Parvin
20220077 Saidur Rahman Vhuyan M 2343 19 Gladiators Rehana Parvin
20221033 Arjuman Ara Hossain F 2397 19 Gladiators Rehana Parvin
20220538 Rajny Ara Rakhi F 2375 19 Gladiators Rehana Parvin
20190322 Azmary Ananna F 2083 19 Gladiators Rehana Parvin
20210099 Anindita Bhakat F 2256 19 Fast & Furious N.A.M. Hasanuzzaman Khan
 Theme of the Month
Number of answered call (6%) Aux+Availability (5%) (5%) AHT(6%)
AHT < 00:04:00, Score 6
Aux <=60 Mins, Score 2.5 AHT 00:04:00 to 00:04:10, Score 6
Achieved Target Calls, Score 6 AHT 00:04:11 to 00:04:20, Score 05
Aux >60 Mins: Score 0 (SIVR Successful Link
Achieved Target Calls (-50) Score 5 AHT 00:04:21 to 00:04:30, Score 04
Generation)
Achieved Target Calls (-100) Score 4 AHT 00:04:31 to 00:04:45, Score 03
Availability >= 420 Mins, 100 => 5, 90 => 4, 80 =>
Achieved Target Calls (-150) Score 3 AHT 00:04:46 to 00:05:00, Score 2
Score 2.5 3, 70 => 2, 60 => 1,
Achieved Target Calls (-200) Score 2 Availability <420 Mins, Score Below 60 = 0 AHT >00:05:01, Score 0
Achieved Target Calls (-201) Score 0 0

Calls to get
Working Days 5% (As per
Calls
(As per G-plex Difference Score Score Total Score Average time in Sec
received monthly call
report)
target)
615 9 1235 -620 0 5 73 2 226
1203 20 1235 -32 5 5 108 5 239
317 20 1235 -918 0 5 11 0 244
453 19 1235 -782 0 5 2 0 206
1268 18 1235 33 6 5 104 5 231
732 15 1235 -503 0 5 58 0 250
954 18 1235 -281 0 5 49 0 227
1266 19 1235 31 6 5 85 3 284
986 16 1235 -249 0 5 61 1 232
1344 21 1235 109 6 5 112 5 239
1267 20 1235 32 6 4 80 3 208
1458 20 1235 223 6 5 109 5 228
1132 21 1235 -103 3 5 76 2 260
1258 20 1235 23 6 5 103 5 292
832 15 1235 -403 0 5 54 0 228
1179 20 1235 -56 4 5 34 0 258
1186 18 1235 -49 5 5 72 2 272
1336 17 1235 101 6 5 104 5 247
490 20 1235 -745 0 5 14 0 233
1240 18 1235 5 6 5 121 5 205
1376 20 1235 141 6 5 109 5 258
1286 20 1235 51 6 5 84 3 279
1328 20 1235 93 6 5 109 5 232
1263 20 1235 28 6 5 80 3 264
1341 19 1235 106 6 5 109 5 251
958 16 1235 -277 0 5 52 0 226
1243 20 1235 8 6 5 105 5 289
1293 20 1235 58 6 5 85 3 230
1216 19 1235 -19 5 5 56 0 262
1335 19 1235 100 6 5 109 5 260
1167 19 1235 -68 4 5 94 4 236
1057 19 1235 -178 2 5 55 0 218
1051 19 1235 -184 2 4 72 2 228
528 9 1235 -707 0 5 32 0 243
1331 16 1235 96 6 5 119 5 190
1331 19 1235 96 6 5 109 5 199
1047 17 1235 -188 2 5 62 1 241
214 20 1235 -1021 0 5 2 0 265
1265 20 1235 30 6 5 91 4 226
1330 19 1235 95 6 5 55 0 242
1397 19 1235 162 6 5 71 2 242
161 17 1235 -1074 0 5 2 0 257
1034 15 1235 -201 0 5 63 1 242
959 19 1235 -276 0 5 45 0 274
702 17 1235 -533 0 5 43 0 232
1179 19 1235 -56 4 5 63 1 269
749 10 1235 -486 0 5 53 0 236
956 20 1235 -279 0 5 36 0 239
1169 18 1235 -66 4 5 84 3 263
1161 18 1235 -74 4 5 74 2 253
1343 20 1235 108 6 5 113 5 229
1194 19 1235 -41 5 5 122 5 286
1206 21 1235 -29 5 5 96 4 245
1367 19 1235 132 6 5 111 5 245
341 15 1235 -894 0 5 2 0 286
1275 20 1235 40 6 5 91 4 245
1275 20 1235 40 6 5 101 5 230
1334 19 1235 99 6 5 93 4 231
1242 17 1235 7 6 5 102 5 265
1123 20 1235 -112 3 5 100 5 237
1178 19 1235 -57 4 5 80 3 232
888 15 1235 -347 0 5 57 0 197
1279 19 1235 44 6 5 70 2 220
1206 17 1235 -29 5 5 81 3 210
1185 19 1235 -50 5 5 73 2 249
1137 16 1235 -98 4 5 110 5 205
1300 21 1235 65 6 5 90 4 236
1262 19 1235 27 6 5 85 3 241
1167 20 1235 -68 4 5 76 2 315
1348 17 1235 113 6 5 103 5 224
1395 20 1235 160 6 5 108 5 260
453 20 1235 -782 0 5 15 0 269
742 17 1235 -493 0 5 21 0 265
1301 18 1235 66 6 5 97 4 231
1296 19 1235 61 6 5 117 5 240
1240 19 1235 5 6 5 80 3 224
1503 20 1235 268 6 5 92 4 229
1296 17 1235 61 6 5 74 2 229
892 15 1235 -343 0 5 52 0 276
1299 19 1235 64 6 5 105 5 216
1392 19 1235 157 6 5 63 1 232
1191 19 1235 -44 5 5 109 5 252
925 19 1235 -310 0 5 57 0 303
1365 20 1235 130 6 5 90 4 242
1250 19 1235 15 6 5 80 3 230
912 14 1235 -323 0 5 109 5 268
1449 19 1235 214 6 5 106 5 203
274 18 1235 -961 0 5 2 0 228
653 7 1235 -582 0 5 14 0 196
1340 19 1235 105 6 5 110 5 203
1437 17 1235 202 6 5 84 3 242
1338 20 1235 103 6 5 91 4 303
1240 19 1235 5 6 5 104 5 244
1223 19 1235 -12 5 5 77 2 244
1178 18 1235 -57 4 5 50 0 245
1305 20 1235 70 6 5 101 5 244
1214 17 1235 -21 5 5 84 3 208
865 18 1235 -370 0 5 51 0 227
1459 20 1235 224 6 5 104 5 225
1258 20 1235 23 6 5 92 4 233
958 16 1235 -277 0 5 46 0 270
1200 19 1235 -35 5 5 67 1 255
1639 20 1235 404 6 5 115 5 241
1289 17 1235 54 6 5 74 2 248
145 19 1235 -1090 0 5 4 0 276
1027 17 1235 -208 0 5 65 1 228
1236 17 1235 1 6 5 92 4 236
152 19 1235 -1083 0 5 1 0 281
975 18 1235 -260 0 5 65 1 212
1022 19 1235 -213 0 5 51 0 233
1274 20 1235 39 6 5 85 3 186
691 13 1235 -544 0 5 55 0 240
1394 19 1235 159 6 5 81 3 233
1100 14 1235 -135 3 5 60 1 220
1271 20 1235 36 6 5 75 2 232
819 19 1235 -416 0 5 60 1 380
1066 19 1235 -169 2 5 64 1 296
1211 18 1235 -24 5 5 100 5 226
1363 19 1235 128 6 5 103 5 233
309 19 1235 -926 0 5 1 0 280
1333 19 1235 98 6 5 94 4 228
1384 19 1235 149 6 5 80 3 189
1366 19 1235 131 6 5 105 5 225
1036 20 1235 -199 2 5 39 0 249
1445 20 1235 210 6 5 93 4 264
1114 18 1235 -121 3 5 48 0 349
1020 17 1235 -215 0 5 92 4 274
1238 21 1235 3 6 5 112 5 243
1347 19 1235 112 6 5 95 4 225
1172 19 1235 -63 4 5 70 2 263
1018 19 1235 -217 0 5 39 0 257
1045 17 1235 -190 2 5 81 3 272
1160 18 1235 -75 4 5 72 2 256
916 12 1235 -319 0 5 57 0 240
1058 18 1235 -177 2 5 108 5 267
1156 18 1235 -79 4 5 31 0 249
1099 19 1235 -136 3 5 90 4 227
 PRODUCTIVITY (50%)

AHT(6%)
AHT < 00:04:00, Score 6
0:04:00 to 00:04:10, Score 6
0:04:11 to 00:04:20, Score 05
0:04:21 to 00:04:30, Score 04
0:04:31 to 00:04:45, Score 03
0:04:46 to 00:05:00, Score 2
AHT >00:05:01, Score 0
Help Desk Accuracy 8% Work Code Entry (5%) Quiz (10%) Adherence (5%)
95% = 5, 90% = 4, 80% = 3, 70% = 2, 60% = 1, Below 60% = 0 Based on LIS (Late in Shift) = 0
Wrong HD count (0 = monthly exam Early Leave = 0.5;
score 8,1 = score 6 ; 2 Work Code Accuracy Score = 2.5 , 1 wrong work code Score=2, 2 on product Sick Leave=0.5;
=score 4 , 3 = score 0) =score 1.5 , 3 = score 1,4= score 0.5, 5 > score 0 knowledge & Instractions Violence =
Work Code Count Score =2.5 ,95% = 2.5, 90% = 2, 80% = 1.5, 70% = system Floor Management (Etiquettes, M
1, 60% = 0.5, Below 60% = 0 handling skill Code)=0.5;UPCL (Unplanned Cas

Number of
Number of Work Code LIS SL
Score Invalid Score Score Score Score
Entry Accuracy STATUS STATUS
Entry

6 0 8 100% 2.5 0 2.5 0 0 11

6 2 4 100% 2.5 0 2.5 10 0 0
6 0 8 102% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 1 2 10 1 1
6 3 0 100% 2.5 0 2.5 10 0 1
6 1 6 100% 2.5 0 2.5 10 0 1
3 0 8 100% 2.5 0 2.5 10 1 0
6 1 6 100% 2.5 1 2 9 0 1
6 0 8 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 1 2 10 0 0
6 0 8 100% 2.5 2 1.5 10 0 0
5 1 6 107% 2.5 0 2.5 9 0 0
2 0 8 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 3 1 10 0 2
5 1 6 100% 2.5 0 2.5 10 0 0
3 0 8 100% 2.5 2 1.5 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
6 1 6 106% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
5 0 8 100% 2.5 1 2 9 0 0
3 0 8 100% 2.5 1 2 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
4 0 8 100% 2.5 0 2.5 10 0 0
5 0 8 100% 2.5 0 2.5 10 0 0
6 2 4 107% 2.5 0 2.5 9 0 0
2 2 4 100% 2.5 0 2.5 10 0 0
6 1 6 100% 2.5 0 2.5 10 0 0
4 1 6 100% 2.5 0 2.5 8 0 1
5 2 4 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 1 2 9 0 0
6 2 4 100% 2.5 1 2 8.5 0 0
6 0 8 100% 2.5 0 2.5 8.5 0 0
6 0 8 100% 2.5 0 2.5 0 0 8
6 1 6 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 3 1 8.5 0 0
6 0 8 100% 2.5 1 2 10 0 0
4 1 6 103% 2.5 2 1.5 10 0 0
6 0 8 100% 2.5 1 2 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
6 2 4 109% 2.5 2 1.5 10 0 0
5 0 8 101% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 1 2 9.5 0 1
3 0 8 100% 2.5 1 2 10 0 0
6 0 8 100% 2.5 1 2 10 0 0
4 3 0 100% 2.5 2 1.5 10 0 0
6 0 8 100% 2.5 4 .5 0 0 4
6 0 8 109% 2.5 0 2.5 10 0 0
4 2 4 100% 2.5 2 1.5 10 0 0
5 1 6 100% 2.5 2 1.5 9 0 2
6 4 0 100% 2.5 5 0 10 4 0
2 2 4 100% 2.5 5 0 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
6 0 8 114% 2.5 0 2.5 10 0 0
2 0 8 104% 2.5 0 2.5 10 0 0
6 1 6 100% 2.5 0 2.5 10 0 0
6 1 6 100% 2.5 0 2.5 9 0 0
6 1 6 100% 2.5 1 2 10 0 0
4 2 4 100% 2.5 2 1.5 10 0 0
6 4 0 100% 2.5 1 2 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
6 1 6 100% 2.5 0 2.5 9 1 0
6 0 8 100% 2.5 0 2.5 10 0 0
6 0 8 108% 2.5 1 2 10 0 0
6 2 4 100% 2.5 1 2 9 0 0
6 0 8 100% 2.5 1 2 10 0 0
6 1 6 100% 2.5 0 2.5 10 0 0
6 3 0 100% 2.5 0 2.5 9 0 0
0 1 6 100% 2.5 0 2.5 8 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
5 0 8 100% 2.5 0 2.5 10 0 0
4 0 8 105% 2.5 0 2.5 10 0 0
4 0 8 102% 2.5 0 2.5 10 0 0
6 2 4 100% 2.5 1 2 10 0 0
6 3 0 100% 2.5 1 2 9 0 0
6 0 8 100% 2.5 0 2.5 10 0 1
6 1 6 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
3 1 6 100% 2.5 1 2 10 0 0
6 0 8 100% 2.5 1 2 9 0 0
6 0 8 107% 2.5 0 2.5 10 0 0
5 0 8 100% 2.5 1 2 10 0 0
0 0 8 100% 2.5 2 1.5 9 0 0
6 1 6 100% 2.5 2 1.5 10 0 0
6 2 4 100% 2.5 0 2.5 9.5 0 0
4 0 8 100% 2.5 0 2.5 10 0 0
6 2 4 100% 2.5 1 2 9.5 0 0
6 0 8 108% 2.5 0 2.5 10 0 0
6 0 8 147% 2.5 0 2.5 0 0 2
6 0 8 100% 2.5 2 1.5 10 0 0
6 1 6 123% 2.5 0 2.5 10 0 0
0 1 6 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 1 2 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
6 1 6 108% 2.5 6 0 10 0 0
6 1 6 113% 2.5 2 1.5 10 0 0
6 0 8 109% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 1 2 9 0 1
6 0 8 100% 2.5 1 2 9.5 0 0
6 2 4 100% 2.5 2 1.5 10 0 0
4 0 8 100% 2.5 3 1 9 0 2
5 0 8 100% 2.5 2 1.5 10 0 0
6 0 8 106% 2.5 0 2.5 10 0 0
6 2 4 100% 2.5 1 2 9.5 0 0
3 0 8 100% 2.5 0 2.5 10 0 0
6 1 6 100% 2.5 2 1.5 8.5 0 2
6 0 8 100% 2.5 3 1 10 0 0
3 0 8 102% 2.5 1 2 10 0 1
6 0 8 105% 2.5 0 2.5 10 0 0
6 1 6 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 2 1.5 8 0 0
6 1 6 100% 2.5 0 2.5 10 0 6
6 2 4 100% 2.5 2 1.5 8.5 0 0
6 0 8 104% 2.5 1 2 10 0 3
6 1 6 100% 2.5 1 2 10 0 0
0 2 4 100% 2.5 0 2.5 10 0 0
2 1 6 100% 2.5 1 2 10 0 0
6 1 6 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 1 2 10 0 1
3 0 8 102% 2.5 1 2 10 0 1
6 3 0 100% 2.5 0 2.5 9.5 0 1
6 1 6 100% 2.5 0 2.5 10 0 0
6 1 6 100% 2.5 0 2.5 10 0 0
6 0 8 100% 2.5 0 2.5 10 0 0
4 0 8 105% 2.5 0 2.5 10 0 0
0 0 8 100% 2.5 0 2.5 10 0 0
3 0 8 100% 2.5 0 2.5 10 0 1
6 1 6 100% 2.5 4 .5 10 0 0
6 1 6 100% 2.5 0 2.5 9.5 0 0
4 0 8 100% 2.5 2 1.5 10 0 0
5 0 8 100% 2.5 0 2.5 10 0 0
3 1 6 110% 2.5 0 2.5 10 0 2
5 0 8 100% 2.5 3 1 10 0 0
6 1 6 100% 2.5 1 2 0 0 1
4 1 6 100% 2.5 2 1.5 10 0 0
6 3 0 100% 2.5 2 1.5 10 0 1
6 0 8 100% 2.5 4 .5 9.5 0 0
 Adherence (5%) Business Collaboration (5%)
Total
Productivity Total
KPI bonus SERVICE QUALITY (45%)
LIS (Late in Shift) = 0.5;
Early Leave = 0.5;
NTB Credit Card= 1, Score 2.5
NTB Credit Card= 0, Score 0
Weightage
(55%)
Score
Sick Leave=0.5;
Instractions Violence = 0.5;
CASA (New to Bank)= 1, Score 2.5
CASA (New to Bank)= 0, Score 0 (100%)
Management (Etiquettes, Manners, Dress Agent will get 1 bonus point/month
)=0.5;UPCL (Unplanned Casual leave) = 5 if they perform FD

NTB
CASA- 1 Card-
UPCL Instruction Total Adherence FDR SQ Total Total Quality
Score = score Score Total Score Weightage
STATUS violation 1=score Point Bonus Bonus Score
2.5 45%
2.5
0 0 -0.5 0 0 0 0 25.22 0 0 85.85 38.63 63.85
0 0 5 1 0 1 2.5 47.50 1 0 77.86 35.04 83.54
0 1 4.5 1 0 1 2.5 40.62 0 0 82.72 37.23 77.84
0 0 5 1 1 2 5 43.82 1 0 84.70 38.12 82.94
0 1 3.5 0 0 0 0 48.00 0 0 84.52 38.04 86.04
0 1 4 0 0 0 0 29.83 0 0 82.33 37.05 66.88
0 0 4.5 0 0 0 0 36.36 0 0 79.09 35.59 71.95
0 1 4 0 1 1 2.5 46.50 0 0 73.81 33.21 79.71
0 0 4.5 1 0 1 2.5 38.50 0 0 84.95 38.23 76.73
0 0 5 1 0 1 2.5 52.50 1 0 81.14 36.51 90.01
0 0 5 0 1 1 2.5 49.13 1 0 82.41 37.08 87.21
0 0 5 1 0 1 2.5 51.50 1 0 78.05 35.12 87.62
0 0 5 0 0 0 0 39.75 1 0 82.33 37.05 77.80
0 0 5 0 0 0 0 46.00 1 0 84.68 38.11 85.11
0 0 4 0 0 0 0 36.00 0 0 79.62 35.83 71.83
0 0 5 0 0 0 0 40.00 1 0 79.29 35.68 76.68
0 0 5 0 0 0 0 42.00 1 0 78.76 35.44 78.44
0 0 5 1 1 2 5 54.85 1 0 86.00 38.70 94.55
0 0 5 1 0 1 2.5 39.34 1 0 86.38 38.87 79.21
0 0 5 0 0 0 0 50.00 1 0 85.75 38.59 89.59
0 0 5 1 1 2 5 52.50 1 0 85.62 38.53 92.03
0 0 5 0 0 0 0 44.50 1 0 83.77 37.70 83.20
0 0 5 1 0 1 2.5 52.50 1 0 84.52 38.03 91.53
0 0 5 1 0 1 2.5 48.50 1 0 84.19 37.89 87.39
0 0 5 0 0 0 0 49.00 1 0 86.64 38.99 88.99
0 0 5 0 1 1 2.5 36.50 1 0 82.00 36.90 74.40
0 0 5 1 1 2 5 47.00 1 0 83.29 37.48 85.48
0 0 5 0 0 0 0 46.00 1 0 83.33 37.50 84.50
0 0 4.5 0 1 1 2.5 39.87 0 0 84.81 38.16 78.03
0 0 5 0 0 0 0 45.00 1 0 83.62 37.63 83.63
0 0 5 1 1 2 5 50.50 1 0 79.18 35.63 87.13
0 1 4.5 0 0 0 0 34.50 0 0 81.40 36.63 71.13
0 0 5 0 1 1 2.5 43.47 1 0 79.18 35.63 80.11
1 0 -4 0 0 0 0 20.00 0 0 78.27 35.22 55.22
0 0 5 1 1 2 5 53.00 1 0 81.82 36.82 90.82
0 0 5 0 0 0 0 47.00 1 0 78.83 35.48 83.48
0 0 5 0 0 0 0 41.50 1 0 79.87 35.94 78.44
0 0 5 0 0 0 0 33.64 1 0 81.10 36.50 71.14
0 0 5 0 1 1 2.5 51.00 1 0 79.77 35.90 87.90
0 0 5 0 1 1 2.5 47.50 1 0 81.23 36.55 85.05
0 0 5 1 0 1 2.5 44.50 1 0 76.23 34.30 79.80
0 0 5 1 0 1 2.5 40.50 1 0 83.37 37.52 79.02
0 0 4.5 1 0 1 2.5 41.00 0 0 77.50 34.88 75.88
0 0 5 1 0 1 2.5 37.74 1 0 83.08 37.39 76.12
0 0 5 0 1 1 2.5 40.71 1 0 79.88 35.94 77.65
0 2 4 0 1 1 2.5 34.50 0 0 74.41 33.48 67.98
0 0 3 0 1 1 2.5 27.50 0 0 75.05 33.77 61.27
0 0 5 1 0 1 2.5 41.50 1 0 73.50 33.08 75.58
0 0 5 0 0 0 0 38.86 1 0 74.50 33.53 73.39
0 0 4 1 1 2 5 44.00 0 0 72.65 32.69 76.69
0 4 1 1 1 2 5 40.38 0 0 71.14 32.01 72.39
0 1 4.5 0 1 1 2.5 40.37 0 0 71.82 32.32 72.69
0 0 5 1 1 2 5 53.00 1 0 85.75 38.59 92.59
0 0 5 1 1 2 5 54.87 1 0 88.27 39.72 95.59
0 0 5 1 1 2 5 40.00 1 0 86.64 38.99 79.99
0 1 4.5 1 0 1 2.5 49.00 0 0 84.59 38.07 87.07
0 0 5 0 0 0 0 47.00 1 0 76.22 34.30 82.30
0 0 5 0 1 1 2.5 48.87 1 0 83.95 37.78 87.65
0 0 5 1 0 1 2.5 45.50 1 0 84.68 38.11 84.61
0 0 5 1 0 1 2.5 41.00 1 0 82.18 36.98 78.98
0 0 5 0 0 0 0 45.87 1 0 82.41 37.08 83.95
1 1 -1 1 0 1 2.5 32.17 0 0 72.96 32.83 65.00
0 0 5 1 1 2 5 52.00 1 0 83.91 37.76 90.76
0 0 5 1 0 1 2.5 49.00 1 0 85.27 38.37 88.37
0 0 5 1 0 1 2.5 42.87 1 0 67.32 30.29 74.16
0 0 5 0 0 0 0 47.50 1 0 86.26 38.82 87.32
0 0 5 0 0 0 0 46.88 1 0 80.48 36.22 84.09
0 1 4.5 0 1 1 2.5 40.87 0 0 79.14 35.61 76.48
0 0 5 0 1 1 2.5 37.50 1 0 78.50 35.33 73.83
0 0 5 1 1 2 5 55.00 1 0 86.68 39.01 95.01
0 0 5 1 1 2 5 53.50 1 0 84.65 38.09 92.59
0 0 5 1 1 2 5 41.83 1 0 81.10 36.50 79.33
0 0 5 1 1 2 5 41.69 1 0 79.55 35.80 78.49
0 0 5 1 0 1 2.5 47.00 1 0 81.15 36.52 84.52
0 0 5 1 1 2 5 45.50 1 0 81.73 36.78 83.28
0 0 4.5 1 0 1 2.5 50.00 0 0 85.75 38.59 88.59
0 1 4.5 0 0 0 0 46.50 0 0 74.05 33.32 79.82
0 1 4.5 0 0 0 0 46.35 0 0 77.24 34.76 81.11
0 0 5 0 1 1 2.5 36.00 1 0 79.60 35.82 72.82
0 0 5 1 1 2 5 53.37 1 0 73.22 32.95 87.32
0 0 5 0 0 0 0 46.00 1 0 80.85 36.38 83.38
0 0 5 0 0 0 0 47.24 1 0 81.14 36.51 84.75
0 0 5 1 0 1 2.5 33.37 1 0 80.65 36.29 70.66
0 0 5 0 1 1 2.5 48.50 1 0 78.36 35.26 84.76
0 0 5 0 0 0 0 43.37 1 0 75.62 34.03 78.40
0 0 5 1 0 1 2.5 44.50 1 0 84.29 37.93 83.43
0 0 5 1 1 2 5 50.00 1 0 80.23 36.10 87.10
0 0 5 0 0 0 0 39.00 1 0 89.53 40.29 80.29
0 0 4 0 0 0 0 27.64 0 0 82.50 37.13 64.77
0 0 5 0 1 1 2.5 51.50 1 0 84.45 38.00 90.50
0 0 5 1 0 1 2.5 48.50 1 0 84.70 38.12 87.62
0 0 5 0 0 0 0 40.75 1 0 87.00 39.15 80.90
0 0 5 0 0 0 0 49.37 1 0 78.09 35.14 85.51
0 0 5 1 0 1 2.5 48.50 1 0 81.10 36.50 86.00
0 0 5 0 0 0 0 38.36 1 0 80.82 36.37 75.73
0 1 4.5 0 0 0 0 46.38 0 0 81.60 36.72 83.10
0 0 5 0 1 1 2.5 49.21 1 0 81.25 36.56 86.77
0 0 4.5 0 0 0 0 36.86 0 0 78.71 35.42 72.28
0 0 5 1 1 2 5 54.00 1 0 87.68 39.46 94.46
0 0 5 0 0 0 0 44.00 1 0 76.75 34.54 79.54
0 0 4 0 0 0 0 33.34 0 0 78.68 35.41 68.75
0 0 5 0 0 0 0 43.00 1 0 76.32 34.34 78.34
0 1 4.5 1 1 2 5 54.38 0 0 85.64 38.54 92.91
0 0 5 0 0 0 0 42.00 1 0 86.59 38.97 81.97
0 0 5 0 0 0 0 35.67 1 0 80.40 36.18 72.85
0 0 4 1 0 1 2.5 36.71 0 0 83.18 37.43 74.14
0 0 5 1 0 1 2.5 50.00 1 0 81.68 36.76 87.76
0 0 4.5 0 0 0 0 34.62 0 0 86.67 39.00 73.62
0 0 5 0 0 0 0 39.86 1 0 84.81 38.16 79.03
0 0 5 0 0 0 0 37.00 1 0 75.95 34.18 72.18
0 0 5 0 0 0 0 45.00 1 0 71.32 32.09 78.09
0 0 2 1 0 1 2.5 36.12 0 0 84.36 37.96 74.08
0 1 4.5 0 1 1 2.5 43.50 0 0 76.09 34.24 77.74
0 0 3.5 1 0 1 2.5 43.50 0 0 84.09 37.84 81.34
0 0 5 0 0 0 0 44.38 1 0 74.81 33.66 79.04
0 0 5 0 0 0 0 29.87 1 0 86.59 38.97 69.83
0 0 5 1 0 1 2.5 37.87 1 0 81.68 36.76 75.63
0 0 5 1 1 2 5 51.86 1 0 82.62 37.18 90.04
0 0 4.5 0 0 0 0 49.00 0 0 79.50 35.78 84.78
0 0 4.5 0 1 1 2.5 37.50 0 0 82.29 37.03 74.53
0 0 4.5 0 1 1 2.5 42.37 0 0 85.95 38.68 81.05
0 0 5 0 0 0 0 45.87 1 0 75.71 34.07 80.94
0 0 5 0 0 0 0 48.00 1 0 83.95 37.78 86.78
0 0 5 1 1 2 5 46.00 1 0 76.62 34.48 81.48
0 0 5 0 1 1 2.5 49.38 1 0 87.71 39.47 89.85
0 0 5 0 0 0 0 36.00 1 0 77.60 34.92 71.92
0 3 3 0 0 0 0 38.00 0 0 78.25 35.21 73.21
0 0 5 0 0 0 0 45.87 1 0 71.81 32.31 79.18
0 0 5 0 0 0 0 46.37 1 0 81.18 36.53 83.90
0 0 5 0 1 1 2.5 44.50 1 0 81.40 36.63 82.13
0 0 5 0 1 1 2.5 40.50 1 0 77.57 34.91 76.41
0 0 4 0 1 1 2.5 40.50 0 0 80.43 36.19 76.69
0 0 5 0 0 0 0 42.22 1 0 80.77 36.35 79.57
3 0 -10.5 0 0 0 0 10.79 0 0 73.05 32.87 43.66
0 0 5 0 0 0 0 40.72 1 0 81.14 36.51 78.23
0 0 4.5 1 0 1 2.5 35.86 0 0 64.21 28.89 64.75
0 0 5 0 1 1 2.5 45.87 1 0 85.09 38.29 85.16
 CSE's DETAILS

Emp Id Name Gplex ID WD Team Name

20191457 Azmery Hossain 2124 19 Titan (Outbound)

20131187 Md. Ataur Rahman Khan 2034 19 Titan (Outbound)
20210086 Musharrat Jahan 2257 19 Titan (Outbound)
20200292 Nadira Ferdous 2183 19 Titan (Outbound)
20190137 Sabrina Akter Ratna 2079 19 Titan (Outbound)
20190109 Shova Akter 2074 19 Titan (Outbound)
20180403 Mahmuda Ahmed 2057 19 Titan (Outbound)
20170331 Suriya Khanom Urme 2045 19 Titan (Outbound)
20191031 Yhakin Islam 2109 19 Titan (Outbound)
20220967 Happy kha 2388 19 Titan (Outbound)
 Daily Outbound Successful Call Target (15%)

Call Target:

For Outbound-1 team: Call target: AVG 50/Day. Achieved

Target Calls, Score 15, Achieved Target Calls (-50) Score 12,
Achieved Target Calls (-100) Score 9, Achieved Target Calls (-
150) Score 6, Achieved Target Calls (-200) Score 3 Below
(<200) score 0

WD (As
Total Call Remaining Calls to get 15% Productivity
Supervisor per g- Call target
Reached (As per monthly call target) Weightage (15%)
Plex)
M. Mostareq Al Reza 19 1140 1147 7 15
M. Mostareq Al Reza 19 1140 1144 4 15
M. Mostareq Al Reza 19 1140 1041 -99 9
M. Mostareq Al Reza 17 1140 1053 -87 9
M. Mostareq Al Reza 12 1140 443 -697 0
M. Mostareq Al Reza 18 1140 518 -622 0
M. Mostareq Al Reza 19 1140 1168 28 15
M. Mostareq Al Reza 17 1140 1116 -24 12
M. Mostareq Al Reza 16 1140 1142 2 15
M. Mostareq Al Reza 19 1140 1145 5 15
 PRODUCTIVITY

Aux+Availability (5%) Theme of the Month (5%) Occupancy (5%) Quiz (10%)

AUX: Less than 1 hour= 5,

More than 1 hour= 0 (SIVR Successful Link Generation)
100 => 5, 90 => 4, 80 => 3, 70 => 2, 60 => 1, Based on
Average monthly exam
Availability in Shift (5%) Below 60 = 0 occupancy
Total availability hour in g- 70-75=5 Score on product
Plex will be 7:00 hours=5; 65-69=2.5 knowledge &
Below 7:00 hours=0 <65=0. system
handling skill
Score

Total Score

5 2 0 63 0 9.5
5 1 0 73 5 8.5
5 1 0 89 5 9.5
5 6 0 73 5 10
5 5 0 53 0 10
5 17 0 74 5 10
5 5 0 96 5 9
5 7 0 71 5 10
5 4 0 81 5 10
5 11 0 100 5 10
 PRODUCTIVITY (50%)

Work Code Entry (5%) Business Contribution(5%)

NTB Credit Card= 1, Score 5

NTB Credit Card= 0, Score 0
CASA (New to Bank)= 1, Score 5
CASA (New to Bank)= 0, Score 0
Agent will get 1 bonus point/month if they perform FD
95% = 5, 90% = 4, 80% = 3, 70% = 2, 60% = 1, Below 60% = 0

Work Code Accuracy Score = 2.5 , 1 wrong work code

Score=2, 2
=score 1.5 , 3 = score 1,4= score 0.5, 5 > score 0
Work Code Count Score =2.5 ,95% = 2.5, 90% = 2, 80% = 1.5,
70% = 1, 60% = 0.5, Below 60% = 0

Number of Score Work Code Accuracy Score CASA- 1 = score NTB Card-1=score Total Point
Entry 5 5

100% 2.5 0 2.5 0 1 1

100% 2.5 2 1.5 0 0 0
100% 2.5 0 2.5 1 0 1
100% 2.5 1 2 1 0 1
100% 2.5 1 2 1 0 1
100% 2.5 0 2.5 0 0 0
100% 2.5 0 2.5 1 0 1
100% 2.5 2 1.5 0 0 0
100% 2.5 1 2 0 0 0
100% 2.5 0 2.5 1 0 1
tion(5%) Adherence (5%)

1, Score 5
0, Score 0
= 1, Score 5
= 0, Score 0
onth if they perform FD

LIS (Late in Shift) = 0.5;Early Leave = 0.5;Sick Leave=0.5;Instractions Violence = Total

0.5;Floor Management (Etiquettes, Manners, Dress Code)=0.5;UPCL (Unplanned Productivity
Casual leave) = 5 Weightage
(55%)

Score LIS STATUS SL STATUS UPCL STATUS Instruction Score

violation

2.5 0 0 0 6 2 38.87
0 0 0 0 0 5 42.50
2.5 0 0 0 6 2 37.87
2.5 0 0 0 0 5 40.85
2.5 0 5 0 7 -1 21.00
0 0 0 0 1 4.5 29.50
2.5 0 0 0 1 4.5 45.74
0 0 0 0 0 5 40.71
0 0 0 0 3 3.5 42.84
2.5 0 0 0 0 5 47.24
 SERVICE QUALITY (50%)

Total Score
KPI bonus Total Quality
Total Service Weightage 45%
Quality Score
(100)
Score converted to
45%
(100%)

Adherence FDR Bonus

Bonus

0 0 83 37.26 76.13
1 0 74 33.12 76.62
0 0 79 35.59 73.46
1 0 84 37.82 79.68
0 0 79 35.70 56.70
0 0 90 40.63 70.13
0 0 81 36.49 82.23
1 0 85 38.46 80.17
0 0 83 37.37 80.22
1 0 82 36.86 85.09
 CSE's DETAILS

Emp Id Name Gplex ID WD Skill Supervisor WD (As per g-Plex)

20170810 Afsana Akter 2049 19 Retention M. Mostareq Al Reza 17

20170282 Mahbuba Rahman 2042 19 Retention M. Mostareq Al Reza 18
 Successful Retain (15%) Aux+Availability (5%) Theme of the Month (5%)

Reach Retain target 85 and above AUX: Less than 1 hour= 5,

=Score 15, Reach Retain Target 75- More than 1 hour= 0 (SIVR Successful Link
Generation)
79: Score 12, Reach Retain Target 100 => 5, 90 => 4, 80 => 3, 70
65-74:Score 9, <65: Score 0 Availability in Shift (5%) Total
availability hour in g-Plex will => 2, 60 => 1, Below 60 = 0
be 7:00 hours=5; Below 7:00
Productivity hours=0
Call Retain Retain Achieved Weightage Total Score
target (15%) Score
85 85 15 5 28 0
85 65 9 5 0 0
 PRODUCTIVITY (50%)

Occupancy (5%) Quiz (10%) 95% = 5, 90% = 4,Code

Work 80% =Entry
3, 70% = 2, 60% = 1,
(5%) Business Contribution(5%)
Below 60% = 0

Work Code Accuracy Score = 2.5 , 1 wrong NTB Credit Card= 1, Score 5
Based on work code Score=2, 2 NTB Credit Card= 0, Score 0
Average monthly exam =score 1.5 , 3 = score 1,4= score 0.5, 5 > score CASA (New to Bank)= 1, Score 5
occupancy on product CASA (New to Bank)= 0, Score 0
70-75=5 Score 0
knowledge & Work Code Count Score =2.5 ,95% = 2.5, 90% Agent will get 1 bonus point/month if they
65-69=2.5 perform FD
<65=0. system handling = 2, 80% = 1.5, 70% = 1, 60% = 0.5, Below
skill Number Score60% =Work
0 Code Score CASA- 1 = NTB Card-
of Entry Accuracy score 5 1=score 5

91 5 9.5 100% 2.5 1 2 1 1

57 0 10 100% 2.5 3 1 0 0
 SERVICE QUALITY (45%)

ness Contribution(5%) Adherence (5%)

Credit Card= 1, Score 5 Total KPI bonus

LIS (Late in Shift) = 0.5;Early Leave = 0.5;Sick
Credit Card= 0, Score 0 Leave=0.5;Instractions Violence = 0.5;Floor Productivity Total Service
New to Bank)= 1, Score 5 Management (Etiquettes, Manners, Dress Weightage Quality
New to Bank)= 0, Score 0 Code)=0.5;UPCL (Unplanned Casual leave) = 5 (55%) Score (100)
t 1 bonus point/month if they
perform FD
Total Score LIS SL UPCL Instruction Score Adherence FDR
Point STATUS STATUS STATUS violation Bonus Bonus

2 5 0 0 0 2 4 48.00 0 0 88
0 0 0 0 0 2 4 31.36 0 0 66
SERVICE QUALITY (45%)

Total Quality
Weightage 45%
Total Score
Score (100%)
converted to
50%

39.53 87.53
29.84 61.20