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Table of Contents
1. Table of Contents......................................................................................................................... 5
2. Document Versioning.................................................................................................................. 6
3. Introduction .................................................................................................................................. 7
4. Purpose ......................................................................................................................................... 9
5. Scope ............................................................................................................................................. 9
7. Installation ..................................................................................................................................12
9.6 Install Ameyo Archiving and Reporting Tool (ART) 4.12 ................................................36
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Installation Guide of
Ameyo OS 7.9.0
and
Ameyo 4.12
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1. Table of Contents
1. Document Versioning
2. Introduction
3. Getting Started
4. Installation of Ameyo OS
7. Configure Database
8. Configure AppServer
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2. Document Versioning
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3. Introduction
Ameyo provides the complete contact center solution. Its software package
depends upon the multiple software packages, some of which are listed
herein below. The user is required to install the Ameyo along with these
packages.
Platform Port
Following Services are created based upon JDK.
PostgreSQL 5432
PHP 8786
Djinn 8006
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All of these ports are customizable. Please refer to the Release Notes for the
Ameyo also needed the following third-party packages for its functioning.
• Python
• PyGreSQL
• OpenSSL
• Wireshark
• Zabbix
To setup Ameyo, the user has to install Ameyo and the above listed packages
• Ameyo OS 7.x
• Cent OS 7.x
• RedHat Linux
• Oracle Linux
Ameyo has introduced Ameyo OS, in which all above base packages come
upon CentOS. The way and steps to use the basic features of Ameyo OS will
separately.
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separately.
• For Monitoring:
▪ Zabbix
▪ Pacemaker
▪ Corosync
▪ PCS
Please refer to the Release Notes of Ameyo 4.12 GA to know about the latest
4. Purpose
virtual machine. It also explains the installation of Ameyo, and other base
5. Scope
This document only covers the installation of Ameyo OS, Ameyo software,
and other base packages. It does not cover the installation of additional
packages and other software programs that are used while installing or
using Ameyo.
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6. Getting Started
Before starting to install the Ameyo OS or Ameyo Software, please make sure
make sure to createa a bootable media such as CD, DVD, or USB drive
USB Drive using the provided ISO file of Ameyo OS. You can
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7. Installation
machine, then you need a bootable media (CD, DVD, or USB Drive)
created using the provided ISO file. If you are creating a virtual
machine, add the provided ISO as the Compact Disk in its Virtual
Drive.
3. Boot the Machine using ISO: Boot the standalone machine using
the bootable CD, DVD, or USB Drive created using ISO of Ameyo OS.
Whereas, you can boot the Virtual Machine using the selected ISO
file.
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Drive is equal to or greater than 300 GB, you can use this
OS.
test the hard drive and other media and to install Ameyo OS.
6. Press "Enter" key. It may take a few seconds to initialize the operating
screen.
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options.
B. Keyboard Layout
C. Languagte Support
D. Security Policy
E. Installation Source
F. Software Selection
G. KDUMP
H. Installation Destination
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10. Click "Done" button on the top left corner of the page. It takes you
11. Options for English Language: If you want to use Ameyo in "English"
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13. Create Partitions: Select the disk drive where you want to install the
operating system.
14. Under "Other Storage Options" section, click "I will configure
partitioning".
15. Click "Done" button on the top left corner. It shows the following
page on the screen, where you can create the partitions (that is
mount points).
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The size of the "ext4" partitions given in the below table is based on
the assumptions of the idle specifications, and hence, they may vary
the customer. You are advised to contact Team Ameyo for further
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(Mebibyte).
1 MiB = 1.04858 MB
17. The drop-down menu for partitioning schemes has the following
options.
B. Btrfs
C. LVM
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desired capacity.
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OR
case.
the screen.
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you had mistakenly select the wrong drive, then please click
partitions.
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21. Click "Done" on the top left corner. It shows the following dialog box.
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22. If you want to create the partitions and are fine with the changes
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requirement.
25. Click "Begin Installation" button on the bottom right corner of the
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page.
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user.
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27.
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31. Click "Reboot" to restart the machine and to complete the installation
process.
Remove the instalaltion source such as ISO file, CD, DVD, or USB drive
before restarting.
32. After restart, the operating system asks you to login with the
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8. Verify Packages
Primary packages are those which are necessary for the correct functioning
As you are using Ameyo OS, the operating system provided by Ameyo itself,
already installed in Ameyo OS. However, for the reference or check the
2. PHP: php-*-7.4
The above version of PHP means that the version of PHP for all
3. PostgreSQL: postgresql10-*-10.11
All other packages such as Lame, Wireshark, PyGreSQL, and so on are also
Install the following package in AmeyoOS, only if you need to configure VAPT
setup for it. This package helps the server to keep synchronize the time
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between the two servers, that is, the mail Ameyo application server and the
VAPT server.
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Now, you have to install the Ameyo Server and its packages.
If you are a new customer, then please obtain the latest packages from the
customer, then please obtain the latest packages from the Support Team.
With each new package, the name of RPM (installer) file will be changed and
You can use the tool like WinSCP to transfer the files from a Windows
\ameyo_mnt\packages.
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get in the Ameyo OS) then you may have to execute the following command
Refer the Release Notes of the Ameyo 4.12, for the latest server releases of
the Server build. It is suggested to install the latest build of the server to
minimize the error list and maximize the use and features provided by
Ameyo.
Ameyo Asterisk 13.16 depends upon the following two packages, which have
to be installed also.
1. Ameyo Codecs:
package.
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package.
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Execute the following command to install Ameyo Control Panel (ACP) 100.
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Zabbix Build from RMS and execute the following code to install it.
/etc/init.d/zabbix-server start
The output shows that Zabbix package is being started with the help of the
"systemctl" command..
Refer the "Release Notes of Ameyo 4.12" for the latest upgraded packages
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Update the database after installing Ameyo packages using the following
command.
updatedb
This command updates the default search index database of the operating
system.
Commands
Execute the following command to update the Operating System Profile with
. /etc/profile
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following steps. This file is already modified in Ameyo OS, still you have to
editor.
vim /ameyo_mnt/var_pgsql/pgsql/10/data/pg_hba.conf
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Address.
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5. Type ":x" and press "Enter" key to save the file and exit from the
editor.
listen address, modify its value for * (asterisk symbol), and modify the limit
editor.
vim
/ameyo_mnt/var_pgsql/pgsql/10/data/postgresql.conf
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2. Scroll down to look for "listen" word. You can also press "/" key to
access the find option in this editor, type the word "listen", and press
Figure: Variables
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5. Press "Esc" to exit from the text editing mode and to enter the
6. Type ":x" and press "Enter" key to save the file and exit from the
editor.
requirements of Ameyo.
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(Optional) Now, you can enter the ameyodb to check the details. Execute the
The successful connection means that everything is working fine. You can
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locate hibernate.prop
editor.
vim
/dacx/var/ameyo/dacxdata/com.drishti.dacx.server.p
roduct/conf/hibernate.properties
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3. You have to edit the text highlighted with yellow color in the above
5. Press "Esc" to exit from the text editing mode and to enter the
6. Type :x and press "Enter" key to save the file and exit from the editor.
to load the application so that you can access it in the browser for
Execute the following command to see the logs of starting AppServer. Notice
less
/dacx/var/ameyo/dacxdata/log/scripts/AppServerStart.log
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1. Djinn
2. Dagent
3. Postgres
4. Asterisk 13
Task Command
Status of Service systemctl status djinn.service
Task Command
Status of Service ameyoctl service postgresql status
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Task Command
Status of Service ameyoctl service asterisk13 status
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Open the following URL in your Web browser, preferably Google Chrome.
http://<IP_Address>:8888/app
username: Administrator
Password: Administrator
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Now the Ameyo application is up and running. Here, the administrator can