LAHORE ELECTRIC SUPPLY COMP, | -ANY LIM ‘CENTRAL COMPLAINT ‘CELL LESCO Ha, 22, iy (HOT LINE PH. NO. FOR ELECTRICITY COMPLAINTS. 118) Email: dmes tlesco@gmail.com mMarceclesco@amail.com Ph:(042) 9920 4859 | SUBJECT: PMDU REVIEW MEETING ‘ 1. Ameeting of the Function Heads and the Circle Operations Managers was convened by the CEO LESCO on 15 March, 2023 at 01:00 p.m inthe Beend Re es P. 1e Board Room of LESCO. 2. The meeting was attended by the following officers: List of Participants Chief Executive Officer, LESCO. (in the chair) Director General (Implementation). Customer Services Director, LESCO Operations Director, LESCO. Admin Director, LESCO, Addl DGY Incharge, Central Complaints Cell, LESCO. } Manager (Operation), Norther, Central, Easter, On line Okara Circle, Southem, SKP, Kasur & Nankana Circles] vVvvvvvy 3. Following is the summary of main points discussed during the meeting: i. Current status of the PMDU complaints was discussed in detail. The Circles having more pending complaints were directed to resolve them on priority, Particularly those with age of 10 days or more. All the senior officers/ Regional Heads were directed to arrange regular meetings with their team to discuss the PMDU status so that genuine issues are highlighted and the remedial measures are taken accordingly. iii, Complaints regarding delay in new connection and replacement of defective meters are on the rise. It was apprised that due to foreign exchange spending restrictions, the supply chain is disturbed. It was indicated to be improved by the end of month jv, _ LESCO has started recruitment process for Grade-17 positions and advertisement has been published in the newspapers. It will address a number of complaints regarding the issue. The Focal Person also pointed out that LESCO has also uploaded FAQs on PMDU portal which will be helful both for the electricity consumers as well as general public. v. It was directed by the CEO that delay in resolution of PMDU complaints will not be tolerated. The Circle dash-board handlers should be fe contact the complainants to update them about their complaints status /And fe 2 Addl. vollom | In-charge, Central Complaints Cell. LESCO. To, > All the Participants, for kind information necessary action. Memo No. 990-2003 icCCIPMDU intemal Review Meetings) dated SLI /p 3 |. P09.3 7 PMDU Review Meetings-23