Business Letter

WEEK- 5
Adjustment Grant

• An adjustment letter or a
claim adjustment letter is a
written response from a
representative of a
business or agency to a
customer's claim letter. It
explains how a problem with
a product or service may (or
may not) be resolved.
 Sample letter- Adjustment Grant

Subject: Your May 1 Report on Invoice 1248

Ms. Watson:

Seventeen carefully packed Old 'London lamppost lamps should reach your sales floor in time for
your Saturday promotion. Our driver left our warehouse today with instructions to special deliver
them to you on Friday. Because your satisfaction with our service and products Is our top priority,
we have thoroughly checked our shipping procedures. It appears that the shipment to you was
packed by a temporary employee who was filling in for a hospitalized veteran packer. We now have
our veteran packer back at work and have taken measures to ensure better performance by our
temporary staff. As you know, the Old London lamppost lights have become one of the hottest
products In the lighting field. We are confident they will contribute to the success of your sale.

Stephanie King
Order Acknowledgments Letter

Acknowledgments arc sent to let people who order goods know the
status of their orders. Most acknowledgments are routine. They simply
tell when tue goods are being shipped. Many companies use form or
computer-generated messages for such situations. Some use printed,
standard notes with check-off or write-in blanks. But individually
written acknowledgments are sometimes justified, especially with ,
new accounts or large orders.
 Sample letter- Order Acknowledge Letter
Snapkart
49527 Petach-Tikva,
Tel Aviv, Israel 25354
8th April 2015

Khalif Peston
Gurion Airport,
Jerusalem District,
Israel 4355

Dear Khalif Peston#

We are writing to acknowledge the order you placed with us on 8th April, 2015 whose Order No. is RIK8756YU.
Details of the Order are as follows:
1. Macro Carter Pen (blue) – 8 Pieces
2. Playmate Eraser (medium size) – 6 Pieces
Your order is being processed and will be shipped out to you within 2 working days.
You will receive a second confirmation letter updating you on your item's status during transit.
If you wish to track your Order you can do the same at our website – Snapkart.com under – ‘Track My Order’ section. Just fill in your Order Number in the Column and you will see the status of
your order.
Please note down your Order Number for future reference as well.
We aim to continuously provide a fast and efficient service and if you require any assistance please contact our customer service support centre at 667729990 quoting your order number and we
will assist you.

Thank you for shopping at Snapkart.

Sharif Inamdar
Customer Care Executive
Snapkart
What is a Claim letter?

• A claim letter is a formal notice that puts another

project party on notice of a contractor's claim for
damages. ... After project meetings and informal
conversations requesting payment, writing a
claim letter is an important next step to pursue
payment.
How do you write a Claim letter?

• Explain the specific details or circumstances of your

claim. Make sure to mention all the significant facts
about the claim. State the amount you intend to claim
or the action the reader should take along with the date
they must carry out such actions. Attach any documents
relevant to your claim.
 Sample letter- Claim Letter
Subject: Invoice 4f3712 (for Sutton Party on 12112/10)
Dear Ms, Sanchez,

I held my company's annual holiday party at your facility on the evening of December 12. I have now received the in for the event, in the
amount of $1,410. While the food was exceptional, I am sorry to say that we did not have a good experience. The room we were given for the
event was Salon C. As you know, the room has no windows and is not one of your more attractive rooms- Because we had made our reservation
two months in advance, I had hoped for a more pleasant environment for this special event. The location also had the drawback of making the
temperature hard to control. The servers were sympathetic but were apparently unable to keep the room from getting too warm. This made
for an uncomfortable evening for my 27 employees. It also appeared that not enough servers had been scheduled for our party. The fare was
elegant, but it was served with such ragged timing that some guests had finished eating before others had even started. We also had to start
the after-dinner program in the !'o of the meal. Overall, the event was not a very impressive thank-you to my hard-working employees. In
light of these circumstances. I am requesting a revised invoice of $1,000. I believe this is a fair amount for an experience that I am sure did
not -represent the Regal's typical level of customer service.

Sincerely yours,
Jeff Sutton,
President and Owner Sutton Creative Services
 What is an adjustment refusal?

A special type of refusal where the writer denies a

reader's claim. it's special because unlike most
situations in which a company wants to correct any
error for which it is responsible, an adjustment refusal
is used when the company believes a customer or
client does not have a legitimate request for the claim.
 How to write an adjustment letter?

1.Establish the letter's objective. The objective of the letter is to ensure the
complainant that the unsatisfactory situation or the complaint is getting
addressed or corrected. ...
2.Determine the scope. ...
3.Organize the letter. ...
4.Draft the letter. ...
5.Close the letter. ...
6.Proofread your letter.
 Sample letter- Adjustment Refusal Letter

Ramale Electronics
Pawan bhardwaj
Equipment Manager
85/c, Exilent road,
silicon, Pune 411004
(315) 565-6789
May 17, 2019
Mr. Jems S. Alvero
32 S Riverview,
silicon, Pune 411004
Dear Jems,
Thank you for your letter about our Go Glow Torch and its non-functional switches. As per your complaint, we are supposed to repair or replace it as per the
terms and conditions provided in the warranty card. We totally agree with the terms and conditions offered by us.
However, we have found out that the Go Glow Torch purchased by you stands out of warranty as per our records. We request you to go through the warranty
card once again.
Once you are satisfied with our opinion we are willing to repair it for a fee of 200 rs if and when you want to. Our representative will pick up the equipment
from your place and delivers it within 24 hours.
Thanks for being in touch with us. We at Ramale Electronics strive constantly for the highest quality in our products, and we appreciate your feedback.
Yours truly,
Pawan bhardwaj
 What is you-view point?

• Writing from the you-viewpoint (also called you-attitude) is another technique for
building goodwill in written messages. As you will see in following chapters, it focuses
interest on the reader. Thus, it is a technique for persuasion and for influencing people
favorably. It is fundamental in the practice of business communication. In a broad sense,
you-viewpoint writing emphasizes the reader’s interests and concerns. It emphasizes you
and your and de-emphasizes we and our. But it is more than a matter of just using second-
person pronouns. You and your can appear prominently in sentences that emphasize the
we-viewpoint, as in this example: “If you do not pay by the 15th, you must pay a
penalty.”
Example ‘You Viewpoint’

We viewpoint You viewpoint

We think your report is excellent. You wrote an excellent report.

We simply do not understand what you are Perhaps an example will help make the
saying. instructions clearer.

We offer three service plans. Choose the service plan that best meets your
needs
Communicating in the
Job-Search Process
THE JOB SEARCH

• Building a Network of Contacts

• Obtaining an Internship
• Identifying Appropriate Jobs
Analyzing Yourself
• Education
• Personal qualities
• Work experience
• Special qualification
Finding Your Employer

• Career Centers
• Network of personal contacts
• Classified advertisements
• Online sources
• Employment agencies
• Personal search agents
• Webpage profiles
• Prospecting
 How to write a CV

• Including Contact Information. Your address, telephone

number, and email address are the most likely means of
contacting you. Most authorities recommend that you
display them prominently somewhere in the résumé. You
also may want to display your fax number or webpage
address. Tbe most common location for displaying contact
information is at the top, under the main hea
Continued…

• Including a Statement of Objective. Although not a

category of background information, a statement of
your objective is appropriate in the résumé. Headings
such as Career Objective, Job Objective, or just
Objective usually appear at the beginning.
Continued…

• Presenting the Information: After crafting

your job objective, you need to determine
what information to present under the rest
of your headings. Though the order of the
headings will largely depend on your
organizational strategy
Continued…

• Work experience
• Education
• Personal information
• References
• Making the Form Attractive