HAJIRA FIRDOUS Professional Exp: 2 Years & 6 Months Mobile No: +917287860465 Email: hajerafirdous786@gmail.com | CAREER OBJECTI Wish to work in the corporate world by joining an exemplary organization where values, vision, hard work, creativity and commitment to work are well appreciated and to effectively act as a team member of key personnel to contribute for the productive, profitable and fruitful growth of the organization, PROFESSIONAL EXPERIENCE 1, AVANCE CONSULTING-’ Designation: Recruitment Job Responsibilities: 8 and implement an overall recruiting strategy. “Develop and update job descriptions and job specifications. «Perform job and task analysis to document jab requirements and objectives. «Prepare recruitment materials and post jobs to appropriate job boards/newspapers/colleges etc. Source and recruit candidates by using databases, social media ete. een candidates resumes and job applications. +Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule. ‘Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes, “Onboard new employees in order to become fully integrated, sMonitor and apply HR recruiting best practices. «Provide analytical and well documented recruiting reports to the rest of the team, Act as a point of contact and build influential candidate relationships during the selection process. Promote the company’s reputation as “best place to work". UJ, SUTHERLAND GLOBAL SERVICES {01” Sep 2021 ~ Till Date} Process: LYFT - Designation: Customer Associate {01" Jan 2021 — 15"Jan 2022} Job Responsibilities: + Handling customer queries raised at the portal via chats and emails. + Understanding the queries raised by the customers and providing them with the quick resolution via chats within six minutes window closure to avoid escalation. + Initiating the refund process for the customers who have not availed the services but they were charged for it. The customer will get a refund within 3 to 5 business days in their bank account. + Follow up and closure of escalation tickets by the customer on high priority. + Maintaining productivity tracker related to ticket details of closure, ongoing, pending and escalations on daily basis. + Reporting and documentation on a daily basis for the assigned tickets to the manager. + Achieving daily target of 24 tickets raised by the customer with resolution. + Maintaining a good and cordial relationship with the customers. Designation: Senior Service Delivery Operations — Bug Validation Team {15"Jan 2022 — Till Date}Job Responsibilities + Handling the tickets related to drivers and riders. misconduct + Handling tickets related to bug issues (disabled location, wrong fares, payouts, overcharges ete). Solving the bug issues based upon the drivers & riders feedback and closing the ticket. + Closing of the bug issue ticket if there is no feedback from the Users. + Handling of underpaid & unpaid, cancellation and no show fees issues from drivers. + Maintaining bug validation reports on a daily basis and forward to the manager. + Reviewing and auditing the bug tickets on a daily basis and reporting to the manager. lob Achievements- Cerificate of Appreciation for continued 6 months for handling customer queries and achieving the daily set targets and crossing daily productivity from given targets above Team, SOFTWARE COMPETENCY © MS Word © MS Excel © Powerpoint Spreadsheet © Outlook ° INTERPERSONAL SKILL. Active Listening #TeamWork #Responsibility #Flexibility # Patience #E: Ability # Planning & Organizing # System Knowledge. pathy # Problem Solving EDUCATION Qualification Board/University Year Of Passing BPharmacy INTUH 2020 Intermediate Board of Intermediate Education 2016 High School ssc 2014 PERSONAL DETAILS + Date of Birth : - 16th November 1998 + Language Known : - English, Urdu & Hindi + Marital Status : - Unmarried + Nationality/Religion : - Indian / Islam DE RATION I do hereby declare that the above information is true to the best of my knowledge. Place: Hyderabad, India Hajira Firdous Date: