Report Date: 1-Dec-22

AUDIT DISCREPANCY REPORT

DATE AUDITED BY TYPE OF DISCREPANCY OUTLET VALUE
7-Dec-22 C. Baker Items sold Gift Shop $ 9.00
8-Dec-22 C. Baker Resort Credit Front Desk $ (100.00)

9-Dec-22 C. Baker VISA C/C overcharged SPA $ 202.87

9-Dec-22 C. Baker Manua M/Card ran in JMD SPA $ 164.45

10-Dec-22 C. Baker Master Card OPI # 113012 Front Desk $ 30.00
10-Dec-22 C. Baker AMEX OPI # 113014 Front Desk $ 30.00
11-Dec-22 R.Chung American Express OPI # 35403 Front Desk $ 100.00
15-Dec-22 C. Baker Missing Manual Visa Card ***9422 Gift Shop $ 2.85

20-Dec-22 C. Baker Manual Visa ***5786 (Under charged) SPA $ 293.78

20-Dec-22 C. Baker Missing Manual Master Card ***6380 Concierge $ 150.00

29-Dec-22 H. Essor Direct Bill Front Desk $ 2,712.00
29-Dec-22 H. Essor Direct Bill Front Desk $ 2,189.75
29-Dec-22 H. Essor Direct Bill Front Desk $ 250.00
29-Dec-22 H. Essor Direct Bill Front Desk $ 907.00
29-Dec-22 H. Essor Direct Bill Front Desk $ 215.10
29-Dec-22 H. Essor Direct Bill Front Desk $ 4,224.00
29-Dec-22 H. Essor Romantic Dinner Special Occ $ 120.00
29-Dec-22 H. Essor Romantic Dinner Special Occ $ 65.00
 HILTON ROSEHALL

CASHIER NAME / # ROOM Guest Name DETAILS

J. Jarrett 559 Barbara Brickle No sales receipt was submitted
T. Reid 311 Jason Fraxer No supporting folio was submitted

VISA C/C overcharged -- Sale was for

$176.81, however, card ran for
631 Victoria Reed $202.87.
Agent charged Guest's MMCard in
214 Solomon Siyoum/ Lete Maru Jamaican currency, instead of USD.
I. Noble-Bailey 257 Darren Foster No supporting folio was submitted
T. Reid 674 Anthony Vitrano No supporting folio was submitted
B.Wilson 754 David Nelson No receipt submitted
No sales receipt was submitted
VISA C/C undercharged -- Sale was
Macy 540 Kunal Sinha $294.82 and card ran for $293.78.

Card details were entered in Opera as

appeared on the C/C settlement tape,
J. Morris 9021 - however, no support was submitted.
C. Rose 716 Lachance Justin No support submitted
O. Barnett 200 Johnson Matthew No support submitted
O. Barnett 763 Benedict Christopher No support submitted
O. Barnett 725 Lewis Anil No support submitted
O. Barnett 216 Taylor Jassett No support submitted
O. Barnett 168 Robinson Kendall No support submitted
C. Bryan 9057 Flynn Monica No support submitted
C. Bryan 9057 Flynn Monica No support submitted
 STATUS KEY
Resolved - Document submitted / Updates Made
Unresolved - Can never be resolved - Guest departed etc.
Pending

RECOMMENDED ACTION LEVEL STATUS DAYS

Agent should locate receipt and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending

The difference of $26.06 should be credited to Guest room account. Pending

Agent should reach out to Guest to collect the correct revenue. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate receipt and submit same to the Accounts Dept. Pending
Agent should locate receipt and submit same to the Accounts Dept. Pending
The difference of $1.04 should be collected from Guest or otherwise paid
by Agent to settle PM. Pending

Agent should locate receipt and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
Agent should locate Folio and submit same to the Accounts Dept. Pending
COMMENT
Report Date: 1-Jan-23

AUDIT DISCREPANCY REPORT

DATE AUDITED BY TYPE OF DISCREPANCY OUTLET VALUE

2-Jan-23 C. Baker Missing Sale Receipt Gift Shop $33.25

2-Jan-23 H. Essor Lobster Special Occ -$470.00
2-Jan-23 H. Essor Romantic Dinner Special Occ -$120.00
3-Jan-23 C. Baker Missing check #12491128 SPA $99.00
5-Jan-23 R.Chung Visa OPI # 115941 Front Desk -$2,986.97

5-Jan-23 R.Chung American Express OPI # 115942 Front Desk -$900.00

7-Jan-23 H. Essor Direct bill Front Desk $4,256.95
7-Jan-23 H. Essor Direct bill Front Desk $3,022.50
7-Jan-23 H. Essor Direct bill Front Desk $3,133.02
7-Jan-23 H. Essor Direct bill Front Desk $3,022.50
7-Jan-23

H. Essor Romantic Dinner Special Occ -$135.00

8-Jan-23

H. Essor Lobster Special Occ -$150.00

8-Jan-23

H. Essor cabana Special Occ -$99.00

10-Jan-23

C. Baker Missing Manual VISA Concierge $220.00

11-Jan-23 J.Gordon Day Pass Concierge $220.00
12-Jan-23 R.Chung Visa OPI # 116623 Front Desk $905.48
12-Jan-23 R.Chung Master Card OPI # 36931 Front Desk -$1,912.00
12-Jan-23 R.Chung Master Card OPI # 36937 Front Desk -$1,700.00

13-Jan-23 H. Essor Rooms Bar Front Desk -$0.02

13-Jan-23 H. Essor cabanas Special Occ -$52.50
14-Jan-23 H. Essor Day Pass concierge $1,650.00

15-Jan-23 H. Essor Visa OPI # 116930 Front Desk $61.25

15-Jan-23 H. Essor Visa OPI # 116931 Front Desk $72.18

15-Jan-23 H. Essor Direct bill Front Desk $40.00
16-Jan-23 C. Baker Master card OPI Front Desk $10.00

16-Jan-23 H. Essor photoshop folio photoshop $27.60

16-Jan-23 H. Essor photoshop folio photoshop $66.64

16-Jan-23 H. Essor Romantic Dinner Special Occ -$180.00

17-Jan-23 C. Baker Missing Room Charge SPA $90.85

17-Jan-23 H. Essor Romantic Dinner wine Special Occ $50.00

19-Jan-23 C. Baker Missing VISA OPI Front Office $1,290.73
19-Jan-23 C. Baker No Guest signature on Master card OPI Front Office $1,452.00
21-Jan-23 H. Essor Missing Amercian Express OPI Front Office $1,131.17
21-Jan-23 H. Essor No Guest signature on Visa card OPI Front Office $998.00
21-Jan-23 H. Essor Room Bar Front Office -$464.55
21-Jan-23 H. Essor Romantic Dinner #114283 Special Occ $160.00
21-Jan-23 H. Essor Romantic Dinner #114288 Special Occ $120.00
21-Jan-23 H. Essor Cash payment Front Office $522.00
24-Jan-23 H. Essor Visa Opi Front Office $25.00
27-Jan-23 C. Baker Visa Opi Front Office $120.00
28-Jan-23 R.Chung Visa Opi # 118259 Front Office- $220.00
28-Jan-23 R.Chung American Express OPI #37633 Front Office- $823.50
29-Jan-23 H. Essor No Guest signature on Food 3 palms Folio Special Occ $60.00

29-Jan-23 R.Chung Visa OPI #118358 Front Office4 $438.00

 HILTON ROSEHALL

CASHIER NAME / # ROOM Guest Name

A. Simms 611 Reoluwa Faith Omitowoju

V .Uter 513 Anad Paul
V .Uter 372 Waters Candida
MACY 314 Arleen Sharpe
C.Rose 101 Kathleen Porcelli

C.Rose 701 Adam Showman

A.Findlay 671 Thomas Jennifer
A.Findlay 780 Udayashankar Chithra
C.scott 588 Bremmer Peter
O. Barnett 707 Rodiquez Teran Nicole

V.Uter 410 Heame Karma

AA.Ellis 406 Basney Robin

AA.Ellis 103 Rengasamy Thirumurugan

J.Morris 9021 Day Pass

D.Peterkin 720 Laurie Lewis
C.Rose 382 Aaron Martin
C.Rose 292 Aaron Martin

A.white 788 Julia Keen

V.Uter 253 Laverty Scott
 WATER PARK WATER PARK
J.Morris 9021 22 PKS WORLD TOURS

T.Reid 219 Robinson Toni

T.Reid 572 Kerr Andrew

A. White 615 Mcgary Natoya
C. Scott 509 Shilp Agarwal

208
R Brown Patterson Kori

742
R Brown Deighton Kurtis

V. Uter 600 Stelhorn Lee

Macy McLaughlin 257 Bernadette Loughlin

C.Bryan 566 Sankunas Rytas

T. Reid 617 Lee Shuey
O. Barnett 710 Amit Radhaykissoon
T. Shields 264 Monroe Mary
C.Rose 442 kelly Leboeuf
N. Dixon 763 Montironi Rafeel
D. Barr 405 Haitham Meelouli
C. Bryan 9021 water Park Water Park
S.cummings 510 Clak Micheal
B.wilson 539 lauf phillip
T. Reid 453 Ajanae Earnest
A.Shaw 214 Allan Willhoite
B.Wilson 762 Edward Friedman
D. Barr 103 Gary Sherman 11

C.Scott 404 Gregory Shulman

 DETAILS

Charge posted to OPERA and appeared on the Z-

Out report, but no receipt was submitted.
no folio was submitted
no folio was submitted
No support submitted for RM charges
No authorization signature /Reason for refund on
receipt

No receipt was submitted.

no folio was submitted
no folio was submitted
no folio was submitted
no folio was submitted

no folio was submitted

no folio was submitted

no folio was submitted

Amount appeared on C/Card settlement tape,

however, no posting was done in OPERA and the
Slip was not submitted.
Posting was done but folio not submitted
No guest signature on receipt
No authorization signature on receipt
No authorization signature on receipt

No authorization signature on receipt

No authorization reciept
no folio was submitted

no folio was submitted

no folio was submitted

no folio was submitted
No guest signature on receipt

no folio was submitted

no folio was submitted

no folio was submitted

Sale receipt was not submitted for Audit

no folio was submitted

Payment receipt was not submitted for Audit
No guest signature on receipt
Payment receipt was not submitted for Audit
No guest signature on receipt
no folio was submitted
no folio was submitted
no folio was submitted
Payment receipt was not submitted for Audit
Payment receipt was not submitted for Audit
Payment receipt was not submitted for Audit
No guest signature on receipt
No guest signature on receipt
No guest signature on receipt

No guest signature on receipt

 STATUS KEY
Resolved - Document submitted / Updates Made
Unresolved - Can never be resolved - Guest departed etc.
Pending

RECOMMENDED ACTION STATUS DAYS

Agent should locate receipt and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate sale receipt and submit same to the Accounts Dept. Pending
Agent should obtain authorization signature and note in detail the reason for
the refund.
Pending
Agent should locate receipt and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending

Resolved on
Agent should locate folio and submit same to the Accounts Dept. 08/01/2023

Resolved on
Agent should locate folio and submit same to the Accounts Dept. 09/01/2023

Resolved on
Agent should locate folio and submit same to the Accounts Dept. 09/01/2023

Agent should locate and post payment, then, submit same to the Accounts
Dept.
Agent should have folio printed and submit to Accounts
Agent should Print receipt and try to obtain guest signature

Resolved on
Agent Should have authorization signiture and submit to Accounts 15/01/2023
Agent Should have authorization signiture and submit to Accounts Pending
 Resolved on
Agent should locate folio and submit same to the Accounts Dept. 15/01/2023
Agent should locate folio, have the guest sign and submit same to the Accounts
Dept. Pending
Agent should locate folio, have the guest sign and submit same to the Accounts
Dept. Pending
Agent should locate folio and submit same to the Accounts Dept.
Agent Should have authorization signiture and submit to Accounts Pending

Resolved on
Agent should locate folio and submit same to the Accounts Dept. 18/01/2023

Resolved on
Agent should locate folio and submit same to the Accounts Dept. 18/01/2023
Agent should locate folio with authorizing to remove amount and submit same
to the Accounts Dept. Pending

Resolved on
Agent should locate sale receipt and submit same to the Accounts Dept. 18/01/2023

Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate receipt and submit same to the Accounts Dept.

Agent should locate receipt and submit same to the Accounts Dept. Pending
Agent should locate guest to sign reciept and submit to the Acc. Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should obtain guest signature on rcpt and submit to the Acc. Dept. Pending
Agent should obtain guest signature on rcpt and submit to the Acc. Dept. Pending
Agent should obtain guest signature on folio and submit to the Acc. Dept. Pending
Agent should obtain guest signature on payment folio and submit to the Acc.
Dept. Pending
COMMENT
Report Date:

AUDIT DISCREPANCY REPORT

DATE AUDITED BY TYPE OF DISCREPANCY OUTLET VALUE
21-Feb-23 H.Essor Rooms Bar Front Desk -$240.00
25-Feb-23 H.Essor Resort Credit Front Desk -$200.00
 HILTON ROSEHALL

CASHIER NAME / # RESPONSIBLE MANAGER ROOM Guest Name

Tevon Reid Ingrid Noble-Bailey 316 quashie nadiene
Y.wright Ingrid Noble-Bailey 370 Boninti Frank
 DETAILS
no folio was submitted
no folio was submitted
STATUS KEY
Resolved - Document submitted / Updates Made
Unresolved - Can never be resolved - Guest departed etc.
Pending

RECOMMENDED ACTION STATUS DAYS

Agent should locate folio and submit same to the Accounts Dept. Pending
Agent should locate folio and submit same to the Accounts Dept. Pending
COMMENT