I- Introduction:

The task assigned to the development team by the organization as an assistant in Vietcombank's
business development team was to'rehabilitate the workforce.' in addition to reasonable working
hours, workspace, and employee interaction at a time when the entire world is dealing with post-
COVID-19. This report will demonstrate how the development team planned, executed, and
managed its work over time.

II- Body
Project lifecycle
a. Definition
The project life cycle is only a lofty way of summarizing a project's lifespan. It outlines
the high-level project delivery process and the actions you must do to bring about change.
It's how projects are carried out; how each stage of a project manages a team from
planning to completion. Every project has a beginning and an end; it is created, grows,
and ultimately "dies" at the conclusion of the project life cycle.

These five process areas, or stages, collectively make up the project life cycle, according
to the PMI (Project Management Institute).
 Project Initiation:  is the creation of project by the Project Management that entails the
definition of the project’s purpose, primary and secondary goals, timeframe and timeline
of when goals are expected to be met (Zawieoc, Project Initiation,2022)
 Planning: A project plan establishes project goals and objectives, describes activities and
how goals will be met, and determines what resources will be required, as well as
corresponding budgets and completion timeframes. A project plan describes all project
tasks and specifies who will accomplish it. (Project plan)
 Execution: is the execution of the project's scope of works and activities in compliance
with the project's baselines, plans, processes, and resources for project interface, change,
schedule, cost, risk, quality, safety, and environment management, as well as other
contractual obligations. (Definition, Project execution 2015)
 Monitoring & Controlling: are processes needed to track, review, and regulate the
progress and performance of the project. It also identifies any areas where changes to the
project management method are required and initiates the required changes. (Software
engineering: Project Monitoring and control - javatpoint)
 Closure: This is the last stage of the project management lifecycle. During project
closing, the team analyzes the deliverables and compares and verifies their quality in
relation to the desired project conclusion. The deliverables are then shared with the
project's customer.(Eby, Project closure guide 2021)

 
 The Project Lifecycle of our project:
 

Stages Content

Initiation - Determining the source of the need to restore the workforce:

 because of the pandemic, individuals are unable to leave, producing
problems and limits in direct banking transactions, resulting in lower
sales and income. Staff reductions occurred in most areas of society
during the "year of Covid-19," but there was a significant growth in
the banking group. VIB did the greatest hiring last year, growing its
staff by almost 2,300 employees. Vietcombank has also hired almost
1100 people. TPBank now employs over 1,000 extra people. (hoa,
2021) .Simultaneously, in addition to new hires, banks purge
individuals who do not satisfy job standards, thus recruiting and
rehabilitating the workforce is constantly essential.

- Determining the setting: the context of the Covid-19 pandemic,

when the agency decreased its employees to perform staff
management from online to offline, resulting in a staffing shortage in
banks.

- Project goal: Restore the staff following covid19 to Vietcombank's

strategy and operations in the Hanoi region.

- This is a project to determine the effect and severity of the post-

pandemic on Vietcombank's Hanoi organization so that the
organization's leadership and management may devise remedies.
proper and quick response to such impacts
- Determine available human and financial resources

Planning Create a project plan based on the goals that have been established.
The plan should clearly describe the following 8 factors:
aims/objectives, scope, time/schedule, cost/budget, resources, quality,
risk, and communication.
- Identify hazards and devise strategies to mitigate and manage them.
- Create a detailed work breakdown structure (WBS).
- Create a thorough Gantt chart to monitor project progress - Create a
written list of sponsors and stakeholders - Conduct resource sourcing
and budgeting

Execution - Gather the required resources, financing, and resources.

- Carrying out the project in accordance with the current plan

Monitoring/Control - Real-time and metric project monitoring

- Compare actual and anticipated data to be prepared to make
adjustments if there is a difference.
- Identify hazards or deviations from the original plan (if any), and
take timely action to address them.
- Report project status according to a particular timeframe
 Closure - Project completed 
- Presentation
- Summarize, modify, and dissolve resources
- Delivering project outcomes 
- Reporting project status to funders and stakeholders
- Contract termination 
- Project evaluation, including strengths and shortcomings
- Knowledge gained for future ventures.
 
2. Project Management Plan (PMP)
 PMP- A project management plan describes how the project will be carried out,
monitored, and managed from beginning to end (Tran-Thi-Bach, 2021). It gives a
comprehensive picture of what must be accomplished via project execution, how to
manage it through processes and tools for measuring and reporting the project. Without a
PMP, the manager would confront chaotic management, poorly defined goals and lack of
resources, and excessive risk (Andrade, 2020).
 Aims: The purpose of a project management plan (or PMP) is to determine the project
outcome, how a successful outcome will be achieved, who will be involved in the project,
and how the project will be measured and communicated (Tran-Thi-Bach, 2021)
The project management plan (PMP) is a document that everyone engaged with the project may
use to assist communicate and detail information. It will explain the scope, deliverables,
timeframes, and roles and responsibilities of those engaged. It is also part of, or may be utilized
in, the contract between the project manager and the sponsor.
 As part of the planning process, project scope management assists in identifying and
recording the list of all project objectives, tasks, deliverables, deadlines, and budgets. It is
normal in project management for large projects to undergo changes along the way.When the
scope of the project is established from the start, it is much simpler for project teams to
manage and make the necessary modifications.
The first stage in project planning is to create a project scope statement that contains
information about the project deliverables. Its objective is to maintain the project inside its
limitations so that it does not develop beyond what is feasible for completion. Managers can
simply keep on track and guarantee that all deadlines are met throughout the project life
cycle when there is a clear project scope.
Project scope is a list of precise project goals, including work heads, individual,
departmental, or organizational tasks, and expenses. It is an accurate and suitable timeline for
managers to use in order to grasp the top of the work and distribute staff and finances as
effectively as possible. Project scope also assists project team members in keeping focused
and clearly identifying objectives (Grant, 2022)
 Time/Schedule :A schedule management plan is a written document that describes how a
project's schedule will be produced, monitored, and maintained. Project managers use
software to construct project schedules using tools such as Gantt charts, task lists, and project
calendars. The first stage in the project scheduling process is to construct a schedule
 management strategy. (Malsam, Schedule management plan: How to make & maintain One
2022).
Project aims
Discover business prospects and assess
vietcombank's performance in the Hanoi
region following covid19
Provide a clear strategy for providing
recruitment and employment forms to
recruiters, therefore connecting to identify
talented employees for the firm
Project objective
- Concentrate credit on priority areas
- Closely manage possible risk areas,
- Increase risk provisions,
- Decrease operational expenses, and so
forth.
- Credit growth in the banking sector as a
whole was roughly 12%.
- Implement an Employee Referral
Program: The company can create
excitement and further motivate its
employees to bring the best individuals
they know into your company by
encouraging referrals with competitive
and incentive measures.

- Create a pleasant working atmosphere

by listening to people and developing
rules for them.

 Cost/budget: A cost management plan is a document that assists you in mapping out and
controlling your budget. It helps project managers to forecast expenses, distribute resources,
and keep total expenditure under control. Cost management plans consolidate all project
expenses, including direct and indirect. A project manager will keep track of these charges to
ensure no budget overruns.
No Scope of work Description of cost Estimated cost
1 Prepare support tools
2 Prepare supporting devices
3 Solve the risks

 Each activity on your project management plan must have its own set of resources.
People, equipment, space, money, or anything else that you need to complete all of the
tasks that you planned are examples of resources. Before you can allocate resources to a
project, you must first determine their availability. (Barron et al., 2014).

No Scope of work Resources used Description of sources/ strengths

1 Project proposal document
2 Project risk plan document
3 a written list of those who are
interested
4 Plan of Communication
Document
5 Documentation supporting the
tool proposal
6 Operating instructions for
support tools
7 Report on the project's progress
week by week.
8 Keep track of lessons learnt.
9 Full project report
Project Manager The paper will be prepared by the
project manager so that the superior
may see the whole picture of the
project.
Project Manager The manager should have a list of
risks that need to be addressed as
well as general solutions to
minimize project disadvantages.
Team Manager – HR The development team must create
a list of everyone participating in
Team Members the project so that activities may be
planned for each group of
individuals.
Team Manager – IT The development team wanted to
devise a method for The
Team Members development team wanted to devise
a method for everyone participating
in the project to communicate while
working remotely.
Team Manager – IT The development team should
identify and offer the essential tools
Team Members for remote support so that they
know what they need to prepare for
the tool.
Team Manager – IT The development team will need to
walk the participants through the
Team Members fundamentals of remote work.
Project Manager Project management must be
reported on a regular basis so that
upper management can monitor the
project's status; this allows the
organization to see the project's
potential.
Project Manager To boost efficiency in the execution
of the next initiatives, the manager
will mix new risks as well as new
experiences.
Project Manager After the project is completed, the
project manager must report the
project's results to upper
 management so that the
organization can understand the
project's effectiveness.
10 Budgeting document Team Manager – The development team must create
Finance Team a document to foresee and plan the
Members usage of finance, to regulate the
source of money delivered to the
project, and to minimize financial
hazards.
11 Keep track of your spending. Team Manager – Controlling the use of project funds
Finance is required to guarantee that money
is spent as intended and to assess
Team Members the project's effectiveness with the
funds.
12 Keep track of progress and job Team Manager – HR The quality of the job will have a
quality. direct impact on the project's
Team Members success, thus the development team
must ensure that the work is
completed on schedule and with
quality.

 A quality management plan is a document that assists the project manager and team in
carrying out quality management and quality assurance tasks. In the context of project
management, quality is defined as achieving project requirements and meeting the
demands of the client. (Malsam, 2022)
No Scope of work Quality Planning
1 Operating instructions for support tools
2 Keep track of progress and job quality
3 Monitor progress and work quality
4 Make report
 Risk management is a branch of project management concerned with the management of
possible project hazards. One of the most critical parts of project management is risk
management. (Scavetta, 2022)
No Type of risk Description of risk How it can Impact How to control
happen potential
(priority)
1 Finance Unexpected costs The absence of Insufficient Examine the costs
a price funds for thoroughly.
reference other
 expenses
2 Human They feel sluggish Employees are The project Motivate staff on a regular
and unable ineffective. did not basis and solicit their
reach the assistance.
deadline ->
The project
failed.
3 Professional loss of system data, a company to Consider the personality of
ethics& it faulty security be disrupted the individual to be hired
system, and the theft -> lead to
of documents to sell the project make automated backups of
to other organizations failing all data on a regular basis.

 Communication: refers to all stakeholders talking and sharing ideas and opinions while
working on similar or related activities. Communication is critical because problems
might arise if objectives are not agreed upon, influencing project timeframes and budgets
(Thakur, 2020).
No Descriptions Who When Why How

The Benefits of Project Management

The main advantage of project management is that it helps you to manage your projects
effectively, enabling you to resolve problems more quickly. Following good practices can help
you:

 Improve your chances of achieving the desired result

 Gain a fresh perspective on your project, and how it fits with your business strategy
 Prioritize your business' resources and ensure their efficient use
 Set the scope, schedule and budget accurately from the start
 Stay on schedule and keep costs and resources to budget
 Improve productivity and quality of work
 Encourage consistent communications amongst staff, suppliers and clients
 Satisfy the various needs of the project's stakeholders
 Mitigate risks of a project failing
  Increase customer satisfaction

 Gain a competitive advantage and boost your bottom line

Project management skills :are a set of abilities required to conceive, plan, and carry out a
project. Project managers often work with a team of individuals on the project, and everyone
must collaborate to reach a specified objective. Project management abilities include a broad
range of hard and soft talents, as well as personality attributes.
 
 
 In our Project:
No Participants Activity
1 Project Manager - Project report: Responsible for summarizing and
reporting project features to the organization's leadership.

- Project Risks: Assume leadership and manage risk

2 Function Manager - Finance
3 Function Manager - HR
4 Function Manager – IT
5 Members
minimization.
- Project funding: Manage the project's finances.
- Project HR: In charge of managing the project's
employees (work schedule, work quality, personnel,
welfare policies, communication).
- Project IT: When executing projects, perform activities
linked to software control and organizational work data.
- Be given functional responsibilities based on the team in
charge.

 WORK BREAKDOWN STRUCTURE:

 to look into the recovery of Vietcombank's post-covid strategy and
operations in Hanoi

Initiation Planning Execution Monitoring/Control Closure

Identify risks
Identify reasons
to reinstate the
workforce Create strategies
for dealing with
and limiting
them.
Define the
context

Identify reasons to
reinstate the
workforce

Identify human and

financial resources

 GANTT CHART:
 

 
3. Research methods and strategies:
a. Literature review:   examines academic papers, books, and other materials that are
pertinent to a certain field of study. It should provide a theoretical foundation for the
research and assist you (the author) in determining the nature of your study. The literature
review recognizes prior researchers' efforts, assuring the reader that your study is well-
conceived.

A literature review's goal is to:

 Provide a solid foundation of knowledge about the subject.
 To avoid repetition, identify areas of earlier scholarship and give credit to other
researchers.
 Identify inconsistencies: gaps in research, disagreements in earlier studies, and
unanswered issues left by past study.
 Determine the necessity for more research (justifying your research)
 Determine the link between works in terms of their contribution to the subject and to
other works.
 Place your own findings into the context of current literature, arguing why further
research is required.
- Research methods: are the tactics, procedures, or techniques used to gather data or
evidence for analysis in order to discover new knowledge or get a better understanding of
a subject. There are numerous more sorts of research procedures that use various
instruments to collect and analyze data, but the three most prevalent are quantitative,
qualitative and mixed approaches..
- A research strategy: is a step-by-step plan of action that guides the researcher's
cognitive process. It helps a researcher to do study in a methodical and time-efficient
manner. The primary goal is to present the important components of the study, such as
the research subject, areas of attention, major focus, research design, and lastly the
research methodologies.
Such research methodologies include case studies, experiments, surveys, action research,
grounded theory, and ethnography:
- Experimental: the investigation of cause-and-effect linkages.
- A survey is an empirical research endeavor that tries to give comprehensive information
on a wide range of issues.
- Case studies go further into specific circumstances or phenomena.
- Interview: acquire information about the subject, such as their perception of a certain
thing or problem.
- Action research is a strategy for producing new insights and addressing real-world
issues connected to action.
a. Data collection: is the systematic process of analyzing data on variables of interest in
order to answer specific research questions, test hypotheses, and assess results. While
procedures differ from field to field, the focus on ensuring accurate and honest data
collection remains constant.
The primary goal of data collecting is to collect information in a measured and
methodical way in order to assure accuracy and enable data analysis.
Data collecting techniques are classified into two types: secondary data collection
methods and primary data collection methods.
 Primary data : is a direct technique that is suited to the requirements of the firm.
This is the data that you collect for the purposes of a certain research study. It
might be a time-consuming procedure, but it provides valuable first-hand
knowledge in many business scenarios. (Enonge et al., 2021).
 Secondary data is information that has already been gathered and is easily
accessible from other sources. Such data are less expensive and more readily
accessible than primary data, and may also be provided when original data cannot
be collected at all. (Heath Huff - Global Customer Support Training and
Development, Secondary Data)
 Primary data gathering is more reliable and helpful for research since it was
collected with a particular aim in mind. Secondary data has already been acquired
and may or may not be useful for research purposes. Primary data gathering, on
the other hand, takes more time and money than secondary data collection.
(Valcheva, 2022)
b. Sample size:
The number of individuals or observations included in a research is referred to as the
sample size. n is often used to symbolize this number. A research's sample size must be
calculated when the study is suggested; too big a sample is useless and immoral, while
too small a sample is unscientific and unethical. Based on specific assumptions, the
required sample size may be estimated using statistical tools.  (Andrade, 2020)
c. Sampling :In statistical analysis, sampling is the procedure by which researchers choose
a specific number of observations from a larger population. The sample technique used
depends on the kind of analysis being conducted, however it might be basic random
sampling or systematic sampling (Tuovila, 2022).
 Simple random allows the sampling error to be calculated and reduces selection
bias. (Shantikumar, 2018).
 Systematic sampling is more convenient and may be more reliable than random
sampling. It may also cause bias if there are underlying patterns in the order of the
people in the sample. (Shantikumar, 2018)
 Stratified sampling :This strategy divides the population into subgroups (or strata)
that all have a common trait. It is employed when we may fairly anticipate the
measurement of interest to differ across subgroups and we want to guarantee that
all subgroups are represented (Shantikumar, 2018)
 Cluster sampling: Individuals are not utilized as the sampling unit in a clustered
sample, but rather subgroups of the population. The population is split into
subgroups known as clusters, which are chosen at random to participate in the
research (Shantikumar, 2018)
Non-probability sampling is a technique for picking units from a population that is
subjective (i.e. not random) It is a quick, convenient, and economical approach to collect
data since it does not need a full survey frame. (Government of Canada, 2021).
 Convenience sampling is a survey approach in which participants are chosen
based on their availability and desire to participate (Shantikumar, 2018)
 Quota sampling: Interviewers are given a quota of subjects of a certain sort to try
to recruit. While the approach has the benefit of being very simple and possibly
representative, the selected sample may not be representative of other traits that
were not examined. The non-random nature of sampling makes it difficult to draw
conclusions from a survey (Shantikumar, 2018).
 Judgment Sampling: This strategy, also known as selective or subjective
sampling, depends on the researcher's discretion when deciding who to invite to
participate. In addition to volunteer bias, it is vulnerable to mistakes in judgment
by the researcher, and the results may not be representative. However, the benefit
of this procedure is that it is quick and cost-effective to do while producing a
variety of replies (Shantikumar, 2018).
  Snowball sampling: When working with tiny samples, such as in case study
research, and determining which examples are the most valuable, snowball
sampling is typically used (Shantikumar, 2018).
 
 
 In our Project:
Literature review: 

- Document review: My initiative was created to identify and capitalize on opportunities that
arise during BIDV recovery, as well as to find ways to restore human resources following the
cov19 pandemic. Following the pandemic's impact, businesses must request new campaign
 changes in order to resume normal operations. My initiative is to focus on recruiting and thus
providing customer satisfaction while also recruiting more new talent.

- Method of investigation: mixed method

Why: