RHB BANKING GROUP Auto Finance Customer Service Request Form

To email the completed form to CSU mailbox: “custserv.autofinop@rhbgroup.com”

Particulars of Requestor (mandatory)

Requestor’s Full Name Request Date
(Hirer/*Third Party’s as per MyKad) Requestor’s
Requestor’s MyKad Number Signature
Requestor’s Contact Number
Requestor’s Email Address (optional)
Note: * Third party to provide Authorized Letter stating Third Party Name & MyKad Number and signed by Hirer.

Particulars of The Vehicle

Vehicle No. (mandatory) Hirer’s Name
Description of Vehicle

Request Type (Tick whichever applicable)

Fees & Charges Fees & Charges
including GST including GST
RM25.00 per Others (please specify)
Photocopy of HP/HP-i Agreement
agreement  HP / HP-i settlement N/A
(by Hirer/Guarantor only)
statement (requested by Hirer)
Discharge and release letter RM30.00 Others (please specify) RM22.00
(requested by third party)  Discharge and release letter per requested
HP / HP-i settlement statement RM30.00 (requested by Hirer) documents
(requested by third party)  Additional HP/HP-i Statement
 Letter Of Consent For Transfer
Of Vehicle
 Letter Of Undertaking For
Insurance/Takaful Claim
 Audit Confirmation
 Copy of HP/HP-i documents
 _________________________
*Request to update personal information:- No Charge
Residential address Correspondence address
Contact number Typo error in MiBS
Interchange of vehicle registration number (a copy of Vehicle Registration Card must be
provided)/ engine and chassis (a copy of B5 and B7 must be provided)
Request for refund ( Bank Account Number ) :
( Bank Name ) :
*New Info to update:

Fees and charges (if any):

Payment by cash- for request by Hirer/Third Party (Please complete the Payment Slip)
I/We hereby consented the bank to debit into my/our HP/HP-i account(s) on any fees and charges charged by the bank
as a result of service requested by us as per above table – for request by Hirer’s only.
---------For Auto Finance Use---------------------------------------------------------------------------------------------------------------------------------------

Signature Verified: Yes / No (circle whichever applicable) Propose to proceed : Yes / No (circle whichever applicable)
Verified by, Processed by, Verified by,
Signature : Signature : Signature :

Name : Name: Name:

Date: Date: Date:
CSU customer request form/Version 2.0 (Revised 09032017)