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Objective: Minimum of Total Cost + Customer Satisfaction

Decision Variable Fill This


Constraints Fill This
Objective Function Fill This

6 to 2 8 to 4 noon to 8 4 to midni 10 to 6
Shift Shift 1 Shift 2 Shift 3 Shift 4 Shift 5
Cost 170 160 175 180 195

Time Period Shift 1 Shift 2 Shift 3 Shift 4 Shift 5 Actual Agents


6:00 A.M. to 8:00 A.M. 1 0 0 0 0 10 >=
8:00 A.M. to 10:00 A.M. 1 1 0 0 0 20 >=
10:00 A.M. to noon 1 1 0 0 0 20 >=
Noon to 2:00 P.M. 1 1 1 0 0 30 >=
2:00 P.M. to 4:00 P.M. 0 1 1 0 0 20 >=
4:00 P.M. to 6:00 P.M. 0 0 1 1 0 20 >=
6:00 P.M. to 8:00 P.M. 0 0 1 1 0 20 >=
8:00 P.M. to 10:00 P.M. 0 0 0 1 0 10 >=
10:00 P.M. to midnight 0 0 0 1 1 20 >=
Midnight to 6:00 A.M. 0 0 0 0 1 10 >=

Shift 1 Shift 2 Shift 3 Shift 4 Shift 5


Number of People
working in Each Shift 10 10 10 10 10
Min Agents
48
79
65
87
64
73
82
43
52
15

Total Cost
8800

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