INBOUND CALL:

Thank you for calling. This is Grace.  Please let me remind you this call may be recorded for
quality and training purposes.  May I please have your name?
How was your day?

And lastly, can you also verify the email address on your account?

Is ricardo.contina@iceenterprise.com your current email and do you check it regularly? If not, I can
update your email, so you don’t miss any valuable promotions and important news.

Thank you for allowing me to verify your account information, Mr. Smith. Before we get started can I
give you my contact information just in case we get disconnected? You can reach me at 833-904-4071
and my direct extension # is 932085.

I am happy to help you with that. However, I am seeing your account flagged to update your travel
profile. Do you mind if I ask you a few travels related?

FOR I cruise account only:

Mr./Mrs. _______For recommendation, we have a new loyalty program called I Cruise Rewards.
With this new program we are able give you wholesale pricing AND you earn travel points
back for future travel and even more savings. The AZURE program includes $500 in
SAVINGS CREDITS that you can use to reduce the price from the guaranteed best rate
on cruises, hotels, car rentals and luxury resort stays. I Cruise can book it all for you now!
To give you and example of how it works, if you book a hotel for a weekend and the lowest
cost you can find is $200 a night, for two nights you are paying $400. With I Cruise Rewards,
you might be paying $300 out of pocket and then use $100 in savings credits to pay the
difference, so it pays a portion of the vacation for you.

For our AZURE program, in addition to the $500 in savings credits, you also receive 2
rewards points for every dollar spent. Think of them like credit card points that can be
combined with your savings credits for more discounts on future vacations.

As part of this month’s promotion, if you join today, you’ll also be getting a 7-day resort
certificate. This certificate will allow you to travel to any of the Vidanta resort
properties, which are some of the most luxurious AAA 5 diamond resorts available in
Mexico. They have resorts in destinations like Cancun, Los Cabos, Nuevo Vallarta,
Acapulco, and more. Sounds good right?
OVERCOME OBJECTIONS:

 “I already own a timeshare.”

This is not a timeshare, this is a subscription program, and it works like Amazon, you pay an
annual fee which opens you up to additional benefits such as, $500 savings credits, on-
board credit, and access to our hotel, car, flight, and resort inventory.”

 “We don’t travel that often.”

“This reward program allows you to share with friends and family. Every time they book a
vacation you earn 2 reward points for every dollar they spend.”

CLOSING:

Ask for the sale again

 “Shall we use the same credit card we used for the deposit?”
 Recap/Validate information, provide member with I Cruise Rewards member ID

I already booked a cruise, and I am reluctant to transfer the booking to anyone

What stopping you from letting us take over on your reservation? If you let us take over on the
reservation nothing will be changed on what you booked the booking number, cabin number
and whatever promotions you're getting to them will still be the same. What would be the big
difference is we will be giving you additional savings to the trip cost. (Site an Example to the MM
like if you the price of your cruise is 1,000, I can guarantee you that we can provide you a
cheaper rate like an additional savings up to $100-$500 discount) 

Your price is too expensive | Cheaper option on the website

How much are you getting with the Cruise Line or Agency? We do Price Match actually a Price
Guarantee whatever price you were quoted we can assure you we can match and beat the
price that you were quoted.

 Advantages Of Choosing Monthly Installment Payment Plan

Affordable and flexible installments allow you to budget for a fantastic and unforgettable
vacation.
Your application and booking are approved in a fast and timely manner.
Easier on your pocket upfront
You are spoilt of choice as various cruise companies offer different installments payment plans.
Save some cash by making a reservation in advance and paying the rest as you go.

Grace copy (Arrivia)