Professional Documents
Culture Documents
Small- to Medium-Sized
Businesses
How to create a back-up for your business
Business succession is about the people in your business in the same context.
If you’re thinking about succession it’s critical to put yourself in the shoes of a
potential purchaser at any time during your business’s life, even if you’re not
thinking about selling, and ask:
Business value, whether you’re marketing it for sale or building the inherent
value of the business for future generations or just to extract value along the
way, is inextricably linked to how you manage the issue of what I call
business back-up, or succession.
The first is you, the business owner, and your ambitions and motivations in
running and owning the business you control.
There are some businesses that are reliant on the owner almost exclusively
and the owner decides that’s how they want it.
They are taking the risk, so they prefer to drive, manage and control the
business themselves.
However, as the owner, you must accept that by making that decision you
are potentially limiting the value of the business, because it is highly
dependent on you as an individual, today and in the future. But, of course,
these are the trade-offs a business owner has to consider and deal with
regularly.
You’re thinking: “I’m taking the risk, I like things done a certain way and I
know better than anyone else how that needs to be done – and I have the
results to prove it!”
Don’t worry, we often deal with people in that situation, and the key issue is to
work on building a team around you that addresses your weaknesses.
You can still have ultimate control, but a good team will cover your gaps.
Start by having a conversation with yourself – or go out and get some advice
– and analyse your strengths and weaknesses as a business owner.
You need to admit to the things you’re really good at, but be equally clear on
your gaps and weaknesses.
It’s a continuum from simply filling a gap, but filling it with a reliable,
dependable resource, through to partnering with an employee with expertise
that you haven’t got.
Where you end up on the continuum will, to a degree, depend on your comfort
with sharing your influence and passion for the business:
• You can fill positions but still make all the decisions;
• You can delegate some of the decisions to some of the positions; or,
• You can delegate all the day-to-day decisions and instead just make
the strategic decisions and provide the guidelines and framework for
your team.
You might find yourself becoming more of an adviser, wise owl and mentor to
key members of your team, in assisting them to tackle their personal
challenges as they impact the business.
We’re all individuals with egos and the need to be satisfied in our working life.
There’s no right or wrong way to go, but there are consequences for your
business.
These key people drive the outcomes in the business and are accountable for
those outcomes. And just like your IT system back-up, this ‘people resource’
needs to be reliable and dependable.
Before a good orchestra conductor even lifts his baton, he first shares the
piece of music that is to be played.
After the piece of music is passed out, the conductor will talk to the various
sections about his expectations of them.
After these individual discussions all the musicians will come together as a
group to discuss the piece of music and the coming performance.
As the orchestra plays, the conductor will have the piece of music in front of
him and will check the flow and the nuances.
This plan only needs to be three or four pages in total, but it must focus on the
key management and leadership positions within a business.
It needs to:
1) What are the gaps in each person’s proficiency that we need to cover
and address? How can we develop that person’s proficiency?
These are questions a business owner needs to ask of themselves and their
business advisor but, more importantly, they need to specifically ask the
individual team members.
Personal, professional
development discussions are
about a team member’s
strengths, weaknesses and
capability, how they’re
fulfilling their current role
versus what opportunities
might lie ahead for them in
the future.
Those are the sort of questions that need to be asked and, ideally, a business
owner should ask them directly.
These discussions are important for directing and developing your team, both
as experts in their own particular area and also as your engine room for
driving sustainable earnings.
1) Shared vision – Your key team members need to have and to feel a
shared vision for where your business is headed.
• A business which outsources payroll and other key roles and people
services;
4) Make sure you have a buddy system within your business, which
involves appointing one of your internal staff to be the buddy for each
of those external service providers. Ensure your staff member
communicates with their ‘buddy’ regularly, and make sure they have a
relationship with more than one person in the external party, so your
business is not solely reliant on a single individual.