Module Name Capstone Project Module Code CAP 2106

Session Jan 2022 Section 1A1

Student Name 1. Chia Xin Tian Student ID 1. I20019536

2. Ong Hui Yi Number 2. I20019503
3. Nur Fatihah 3. I20019238
Afliyana 4. I20019732
4. Venshika 5. I20019578
Neeha
5. Sakthi Shree
Nair

Lecturer MS. FAZIHA ABD. MALIK

Submission Date 16 April 2022

Contents
Lean Startup Activity..................................................................................................................................3
Business Idea...............................................................................................................................................8
Canvas Model............................................................................................................................................10
E-posters....................................................................................................................................................15
Advertising Bait........................................................................................................................................18
Videos.......................................................................................................................................................19
Buyer Persona ( 30 interviewees)..............................................................................................................20
Lean Startup Activity

Phase 1: Empathy- Understanding the customer

Case story
We observed the market and found that there are a lot of Malaysian likes to eat cereal and
chocolate.
We provide customer the crunchy cereal and moderately sweetness chocolate fillings in a jar that
easy to consumer, bring and store.

We understood customer issues in Malaysia throughout research, competitive analysis and

interview.

Current environment
Users
 They care about the hygiene of production.
 They care about the ingredients of the product
 They care about the price
Provider
 It is a competitive market as there are some big brand in the market
 It is difficult to attract customers among the competitors
Market Analysis
Users
According to the report from The Star, Malaysians have been going chocolate-crazy during the
pandemic. In fact, findings by Nielsen indicated that the chocolate category in Malaysia grew by
8% from July 2020 to June 2021.
Chocolate Jar Providers
There are uncountable of chocolate jar providers in Malaysia such as Nims Choco Tub, Rawr
Mellow and McBie.
Competitive Research
Nims Choco Tub, a famous local brand which offer chocolate jars in different flavors of
chocolate and cookies. They offered 11 types of products which included choco crunch, choco
krisp, choco ball, choco rice and choco cluster in 270g per bottles. The products cost from RM
9.40 to RM 20.00. The seller stated that all the products are ready to deliver, free postage if buy
more than RM 15, and the parcel will be drop off before 11-pm order.

Research Summary-Pain Points

Consumer concern about production environment.
Consumer concern about the price.
Phase2: Define- What is the Problem?

What the ingredients are used in making chocolate jar? Is the products store in room
temperature?

Phase2: Define-Mission

Mission

To achieve sales target 500 bottles at the end of the year 2022

Chocohouse, is brand new in Shopee, and we set our target sales is to reach out 500 bottles,
which is RM 5000 at the end of the year.  

Vision

To become the biggest distributor of Chocolate Jar in Malaysia

We are planning to become the biggest distributor of chocolate jar which well-known with our
premium quality chocolate products in Malaysia. Furthermore, we want our brand could become
worldwide and enter the neighboring countries’ markets such as Singapore, Indonesia through
Shopee platform. 

Core Values
1. Product quality
We guarantee with customer to provide products with premium quality ingredients, hygiene
working environment, clean and safe packaging as well as affordable price.
2. Great client service
We will provide 24-hour chat box and direct messages box for customer in order to solve their
problems and questions.
3. Fast shipping
We promise to ship the orders which ordered before 3pm every day.

Phase 3: Ideate- Create Solutions

Problem

a. How to make difference between our chocolate jar and other competitor’s
chocolate jar?
b. How to prove the production environment is hygiene and safe?
c. How to gain trust and maintain relationship with customer?

Solution

a. We sell various flavors of chocolate jar, not only dark chocolate but also
white chocolate and rainbow flavor.
b. We promote our products with showing the making progress.
c. We promise customer with adorable price and always tend to improve with
their feedbacks.

Business Model

Selling physical products online

We set up an online store and upload products on Shopee platform, and social media platforms
such as Facebook and Instagram. These platforms provide us a 24-hour complimentary store for
us, and customers can put their order and leave their reviews after saw the product information
we provided.

Monetization model

The Shopee platform will charge a tiny commission of 2% of the order each time it is processed.
Phase 4: Protype
Business model
Pain points and Solutions
Pain point Solution
Customers can only contact us through We will set up more social media pages
Shopee such as Facebook and Instagram.
 

The customer always worried about the We'll package our products very carefully to
chocolate would be destroyed during the make sure that the customers receive our
arrival product in good condition

People worry about the expired date of the Chocolate has a longer shelf life
product

 
Phase 5: Test
We launched our first products on Shopee on 25th February 2022.
Business Idea

MAIN IDEA
Choco Jar is our product that will fulfill customers' needs, it will also be mixed with other
flavours. Other than that, Choco jar can also be gifted as presents to loved ones and friends. It is
a safe food because these Choco jar are put inside an air-tight jar, so these cereals do not become
soggy. We are selling our choco jar directly to our customers by pre-order through Shopee. As
we know, people, especially students and workers, always skip their meals because they are busy
with their daily work. So, we find an alternative to solve their problems by introducing our
product which is a choco jar. This product is good because it can be taken anytime and
anywhere. They can eat our choco jar before starting the class. Normally, people have cereal
only in the morning, but with choco jar they can have cereal any time they want. These
scrumptious cereals with delicious chocolate layers will be packaged air-tight jars and can be
carried everywhere, especially at workplaces. Our product is the best and quality product for
customers especially students who will enjoy this Choco Jar.

TARGET MARKET

Age 10-40

Gender Male and Female

Income RM 500 and above

Occupation Students, Office workers and housewife

Lifestyle People who snack every day

Interest Chocolate lover

We are targeting males and females aged 10-40, who are in lower-income levels RM 500 and
above. Those usually are students, office workers and housewives and all of them mostly like to
snack and always purchase chocolate products.
SELLING PLATFORM

Shopee link: https://shopee.com.my/afliyana__?smtt=0.0.9

SOCIAL MEDIA TO PROMOTE

Facebook is also a very good tool for advertising because many people only surf the internet to
find information. Instagram is also popular media social for smartphone users and almost all
business people use Instagram as their online medium to make business. It is also free and to
advertise on the internet our company doesn’t have to pay any charges. We advertise our product
using Facebook and Instagram. All the details regarding our product are being displayed on our
Facebook and Instagram. Below is our social media:
Instagram link: https://www.instagram.com/choco_house.my/?hl=en

Facebook link: https://www.facebook.com/103762542277089/posts/104233552229988/?d=n

SELLING PRICE

Setting a price is very important before we market our product. Usually, if the price is not
reasonable, no one will buy our product and this will lead to complications in competing with the
competitors. The price that our company set is affordable and anyone can buy it. The pricing
strategy that is used in setting the price is penetration pricing. Penetration pricing includes setting
the price low with the goal of attracting customers and gaining market share. The price will be
raised later once this market share is gained. The price that we sell is RM 10.00 for all kinds of
flavors. 
EXTERNAL PARTIES
Transportation: Ninja Van, Shopee Express and City Link
Supplier: Muhammad Arief is our supplier.

Canvas Model
Canva Model
7. Key Partners  6.Key Activities  2.Value 4.Customer 1.Customer
 Courier  Managing Proposition  Relationships  Segments 
Companies: order and  Need  Facebook,
Ninja Van, delivery -Affordable Instagram  Age 10-40
J&T  Advertising price  Shopee  Student,
 Supplier: and Marketing -Understand Review office
Muhammad  Ensure the the making system worker and
Arief   packaging  Live Chat housewife
progress
 Manage Box,  Chocolate
-Different Direct lover
online
transactions flavors of Message  Lover
 Feedback chocolate  Box income, RM
solving    500 and
5. Key Resources  3.Channel  above
 Transportation
 Supplier  Virtual
Channel:
Shopee,
Instagram,
Facebook
 Physical
Channel:
Driver,
Rider and
physical
store at
Malacca
9. Cost Structure  8. Revenue System 
 Bubble wrap packaging   Commission from product 
  
  
Customer Segmentation

Demographic

 Age 10-40

Our target customers are aged 10- to 40-year-old as our product is made of rich chocolate, sugar,
cocoa powder which suitable for sweet teeth, and we are thinking that the younger people will
interested in buying the product.

 Lower income level, RM500 and above

We are targeting the lower income level, which is from RM500 and above. Our selling price for
a chocolate jar is RM10, which is really an affordable price, and we think that there is more
customer will purchase especially the people who is having limited budget

 Students, Office worker and housewives

We targeted students, office workers and housewives as our customers, as our product is easy to
store and it is light to take anywhere.

Psychographic

 Loves snack

We target people who likes to purchase snack and store at home.

 Loves exercise

Chocolate Jar is one of the best choice to choose after exercise.

Geographic

 Malaysian

We targeted Shopee visitors in Malaysia which amounted to approximately 54 million as our

customer.
Behavioral

 Chocolate lover

We guarantee that we are using premium dark chocolate and cocoa powder by doing the product,
the moderate sweetness definitely can satisfy the chocolate lover.

 Loves online shopping

There are more consumer loves purchase online instead of buying from physical store, as there is
more discount, offer and more convenient with online shopping.

1.2.2 Value Proposition

 Affordable price

The value proposition of consumer is need. A smart consumer always researches the market
price of same variety products before purchase, and he will select the most suitable price and
products. Therefore, we set our selling price within a reasonable and acceptable range to the
public in order to attract the customer.

 Understand the making progress

As consumer, they definitely want their products are produced in hygiene and clean
environment, and concern about the ingredients put into their chocolate jar. Although we are not
taking part in the production, but we observed and realized all the making progress before sell it,
from purchasing ingredients, and making progress as well as packaging progress.

 Different flavors of chocolate

There are countless competitors in the market, what is making us to differ with others brand is
we are providing special flavor, which is rainbow. The colorful and crunchy bites with coasted
rich white chocolate is one of the popular flavors. Besides, the consumer always wants
something creative and various choices to purchase, therefore we come out a series flavors of
chocolate jar.
1.2.3 Channel

 Virtual Channel: Shopee, Instagram and Facebook

We decided to sell our products on Shopee, which is the biggest Asia e-commerce market, it
offers a wide selection and user-friendly platform. Besides, in order to promote our brand and
increase our engagement with consumers, we promoted on Instagram and also Facebook. We
also update our product details on both social media platforms to increase the popularity of our
brand via posts, tiktok videos and 24-hour stories, and the visitors can easily purchase the
product by entering the Shopee link.

 Physical Channel: Driver, Rider

We are selling our product on previous online platforms, therefore we do need the drivers and
riders from Ninja Van, and J&T, these distribution companies to deliver the goods to customers’
door.

1.2.4 Customer Relationship

 Instagram&Facebook

Recently, people been easier to get social connections and information on social media, such as
Facebook and Instagram. These two platforms provided a great opportunity for businesses, we
can connect to our audience 24-hour by using stories updates, posts, and also short videos.

 Feedback rating system

Shopee provided us an excellent feedback rating system, the buyer will be given 5 coins after
they shared the products’ review with showing some photos or videos, and it allows customer to
leave any comments about our products. Hence, we not only can improve our service and
products in time, but also maintain relationships with customers.
  Direct Message box

Apart from Shopee, we also create Instagram, and Facebook, it can boost popularity of our brand
and post the advertisement on these platforms. The platforms are providing us direct message
box, for example, customer can reply the stories we posted on Instagram about the price directly.

1.2.5 Key Resources

 Transportation
 Supplier

1.2.6 Key Activities

 Managing order and delivery

 Marketing and advertising
 Ensure the packaging
 Manage online transaction
 Feedback solving

1.2.7 Key Partners

 Kota Laksamana Asam Pedas Claypot 1
 Supplier: Muhammad Arief  

1.2.8 Revenue Streams

 Commission from product
E-posters

E-poster 1: Selling points of Choco Reefs Chocolate  

As indicated by the E-Poster 1, that shown the selling point of Choco Reefs Chocolate, like
sweet and s add appetize, moderate of crunchy, no additives, colorings added, and 100 percent
pure homemade. Through utilizing strong color and text styles to feature the selling point. To
allow consumer to can clearly understand the product features. 

E-poster 1:  Selling points of Choco Reefs Chocolate

E-poster 2: Natural Ingredient of Choco Reefs Chocolate

According to the E-Poster 1, that shown the selling point of Choco Reefs Chocolate, such as
sweet  added appetize, moderate of crunchy, cereals, no preservatives, no colourings added, and
100% pure homemade. Through using strong colour and fonts to highlight the selling point. In
order to let consumer can direct understand the distinctive feature. 
  
E-poster 2: Natural ingredients of Choco Reefs Chocolate 

E-poster 3: Making process of Choco Reefs Chocolate

Based on the E-Poster 3, , that show the making system of Choco Reefs Chocolate. The process
has been shown with it's ingredients and steps of the making process. Next, showing a making
interaction might let consumer not stressed in that pure ingredients or bad quality of the product.
Accordingly, consumer might get a few information in our product. 

 
E-Poster 3 : Making process of the Choco Reefs Chocolate
Summarized Poster
Depend upon summed up banner 1, that show a progression of summarized poster of Choco
Reefs Chocolate. In the summrized up banners, had state out and feature the feelings of
consumer. To let consumer not stressed, and feature the selling point and highlights, and lead
them comprehend that our Choco Reefs Chocolate is pure and made by natural ingredients, such
as halal chopped chocolates, organic made cereals as coco crunches in the products to make it,
and persuade them to buy it. 

 
Advertising Bait
Facebook

https://www.facebook.com/Chocohouse-103762542277089/

Instagram

https://www.instagram.com/choco_house.my/?hl=en
Videos

Video 1: Brief introduction to products 

The purpose of this video is to let customers know that our products come in three flavors: dark
chocolate, white chocolate, and rainbow. Our chocolate jar is made from very simple ingredients.
For the dark chocolate, we use chocolate crunch and a special dark chocolate sauce as well as
white chocolate and vice versa. The rainbow flavor is made of rainbow crunch with a special
white chocolate sauce, it goes really well together. Finally, we attach photos of our customers to
enhance the credibility of our products for our new customers, which is also a way to stabilize
our business reputation. 

 Video 1 link: https://youtube.com/shorts/NBX9zqw9oIQ?feature=share  

Video 2: Instagram page AD 

This short video is to be published on our Instagram page to let customers know that we are
selling this product and increase their impression of the product. 

Video link 2: https://youtube.com/shorts/9QVpiRPjBAU?feature=share  

Video 3: Introduction to Choco House 

This video is an introduction video for Choco House, telling customers that we are a new brand
on Shopee and letting customers realize our vision and mission. Also telling customers what
types of our products are and the ingredients of our products. At the same time, we assure our
customers that our products will be packed very carefully using bubble wrap. Finally, we also
mention our Facebook and Instagram in this video to help customers know more about us. 

Video link 3: https://youtu.be/pXVZi9ZZ7jo  

Buyer Persona ( 30 interviewees)

Karen Ng
Background:
Challenges:
 Last semester Form 6 student
 Have 2 siblings  Want to maintain the weight

Demographic:
 Female Biggest Fears:
 20 years old  Receive the wrong products
 No income  Bad cholesterol in food

Hobbies& Interest: Common Objections:

Goals:
 Playing badminton  High shipping fee
 Study at IMU
 Playing guitar  Cannot return and refund for
 Getting a good result in exams
damaged product
 Gan Yi Shuen

Background: Challenges:

 Law Student at Taylor  Being introvert sometimes

University  Having stress with academic
 Single

Demographic:
Biggest Fears:
 Female
 Over sweetness
 20 years old
 Poor quality ingredients
 No income

Goals: Common Objections:

Hobbies& Interest:
 Graduate from Bachelor’s Degree  High shipping fee
 Reading books
Of Law  Leaking product
 Watching Netflix
 Building a good reputation
among peer
 Stefanie Lau

Background: Challenges:

 Form 6 Student  Busy with school activities

 Lives in Bakri, Muar  Getting hungry during the
class

Demographic:
Biggest Fears:
 Female
 20 years old  Poor packaging
 Part time Shopee owner  Heavy weight to take
anywhere

Hobbies& Interest: Common Objections:

Goals:
 Loves cat  Long shipping progress
 To study at National University
 Playing badminton  Not ready stock products
Singapore
 Dancing
 Become a pharmacist in future
 Lim Qiu Ting
Challenges:
Background:
 Headache when low blood
 Mathematic student in Xia Men
sugar
University
 Dizzy when looking at
 Single
computer too much
 Have 3 sisters

Demographic: Biggest Fears:

 Degree Year 2 Student  Poor quality of chocolate
 20 years old  Specific requirements to
 No income store products

Hobbies& Interest:
Goals: Common Objections:
 Loves café hopping
 Find the best chocolate snack  High shipping fee
 Loves chocolate drinks
 Eejoy Lim

Background: Challenges:
 Studying in University of  Study stress
Michigan  Tons of tests and
 Lives in Sungai Abong, Muar assignments

Demographic:
Biggest Fears:
 Female
 The product does not look
 20 years old
exactly like the picture
 Got straight A+ in SPM

Hobbies& Interest: Goals: Common Objections:

 Reading  Become a software engineer in  Long shipping progress
 Active in outdoor activities Petronas
 Loves to travel  Have high income in the future

Background:
 Full-time housewife
 Has 3 children
Demographic:
 Chinese female
 38 years old
 RM 2000- RM3500
Hobbies& Interest:
 Having tea time everyday
 Loves to exercise
Lim Yen Li
Challenges:
 Busy with cleaning routine
 Have to cook twice a day
Biggest Fears:
 Expensive price of the
product
 Going out for shopping due
to COVID-19
Goals: Common Objections:
 Cut grocery costs  Overpriced product
 Create cost allocation every  Unhealthy food ingredients
month
 Save money for children’
education
 Khairol Safawi

Background: Challenges:

 Having 2 children  Low budget for buying

 Lives in Malacca snacks
 Married

Demographic:
Biggest Fears:
 24 years old
 RM 1,400-2,000  Expensive price
 Male  Not delicious as expected

Hobbies& Interest: Common Objections:

Goals:
 Loves to eat snack while  Postponed delivery time
 Getting higher income and better
watching movie
life
 Jogging
 Mohammad Rafiq

Background: Challenges:

 Student  Do not have much time for

 Lives in Malacca lunch
 Single  Busy schedule

Demographic:
Biggest Fears:
 20 years old
 RM 1,500-2,000  Poor packaging
 Male  High price

Hobbies& Interest:
Goals: Common Objections:
 Hang out with friends
 Become senior marketing  Heavy weight
 Taking picture
manager  Little flavor choices
 Watching movie
 Able to buy a house before 30
years old
 Irsyadismail

Background:
Challenges:
 Student
 Lives in Shah Alam  Hungry after playing futsal
 Single

Demographic: Biggest Fears:

 20 years old  Bad hygiene packaging
 RM 800-1,200 environment
 Male  Poor quality ingredients

Hobbies& Interest:
 Travelling
 Go gym
 Loves outdoor activities
Common Objections:
Goals:
 Difficult to consume
 Having a fit body  Short shelf-time
 Able to finish diploma course
 Maya Azira

Background:
 Student Challenges:
 Lives in Malacca  Hungry after exercises
 Single

Demographic:
Biggest Fears:
 22 years old
 RM 1,500-2,200  Poor packaging
 Female  High price

Hobbies& Interest:
Common Objections:
 Dancing Goals:
 Singing  Afraid of big difference
 Become an independent woman between product and picture
 Swimming
 Owns a car
 Ng Mei Yi

Background:
Challenges:
 INTI Student
 Lives in Seremban  Hungry after playing futsal
 Single

Demographic:
Biggest Fears:
 20 years old
 No income  Leaking packaging
 Female  Slow delivery

Common Objections:
Hobbies& Interest: Goals:
 Lack of product info
 Playing Futsal  Having clearer career path  Lack of reviews from
 Having work-life balance in previous customer
future
 Nur Haziq
Challenges:
Background:
 Not regular time to have
 INTI Student meal as online classes
 Lives in Seremban  Getting hungry between
 Single classes

Demographic:
Biggest Fears:
 18 years old
 No income  Expensive product
 Male  Unknown brand

Hobbies& Interest: Common Objections:

Goals:
 Playing futsal  Unclear product description
 Graduate from Bachelor’s degree
 Playing badminton  Low quality ingredients
of Marketing
 Getting a high-pay job
 Irfan

Background: Challenges:
 INTI Student  Getting hungry while
 Lives in Johor traveling
 Single

Demographic:
Biggest Fears:
 20 years old
 Part-time barista  Missing parcel
 Male  Expired product

Hobbies& Interest: Common Objections:

Goals:  Low sale
 Loves to travel
 Dancing  Getting 3.8 CGPA  Products with less buyer
 Loves to visit island  To travel Europe in future  Messages did not reply
 Ammar Akmal

Background: Challenges:

 Student  Hungry after workout

 Lives in Malacca
 Single

Demographic:
Biggest Fears:
 22 years old
 RM2,000-2,200  Received wrong parcel
 Male  Cannot refund

Hobbies& Interest:
Goals: Common Objections:
 Playing Futsal
 Playing Rugby  Getting higher income  Bad reviews
 To have a stable job  Bad customer service
 Sheila binti Ahmand

Backgrounds: Challenges:

 Student  Assignments
 Single  Final Exams
 Johore  Handling business

Demographic: Biggest Fears:

 Female
 20 years old
 Late delivery
 RM 1500 income
 Bad packaging

Hobbies& Interest:
Goals: Common Objections:
 Creating new products
 Buy a car  Received wrong order
 Swimming
 Launch new products  Overrated products
 Accounting
 Premma

Background:
Challenges:
 Married
 Ambassador  House wife
 Johore  Ambassador of AMWAY

Demographic:
Biggest Fear:
 Female
 30 years old  Receive expired products
 Rm 4000 income  Non-expected quality product

Hobbies & Interests: Common Objections:

Goals:

 Designing new products  Long delivery time

 Entrepreneur of Amway
 Cooking  Cannot store in room
 Own a new company
temperature
 Samikha Veena

Backgrounds: Challenges:
 Single  Student
 Student  Studying at SMK Seri
 Johore Perling

Biggest Fear:
Demographic:
 Bad quality products
 Female
 Broken Packaging
 17 years old
 No income

Common Objections:
Hobbies & Interests: Goals:

 Swimming  Getting a right job  Overpriced product

 Drawing sketch of people  Own a car  Additional coloring in the
product
 Riven Raj

Backgrounds:
Challenges:
 Entrepreneur
 Single  Entrepreneur
 Seremban  Working at Avago Tech

Demographic: Biggest Fears:

 Male  Receiving non quality
 24 years old product
 Rm 2000 income  Late delivery

Hobbies & Interests: Common Objections:

Goals:
 Playing football
 Drawing new designs
 Need to visit physical
 Open a new company
store
 Own a new home
 Inactive customer service
 Gayathri Nair
Backgrounds: Challenges:

 Assistant Accountant  Failed to have work-life

 Single balance
 Getting tired and sleepy
while working

Demographic:
Biggest Fears:
 Female
 23 years old  Non-halal product
 Rm 2000 and above  Bad quality products

Goals:
Hobbies & Interests: Common Objections:
 Want a stable job
 Dancing  Expensive price
 Live happily
 Singing  Delayed shipping
 Being rich
 Huhashini Nair
Backgrounds:
Challenges:
 Student
 Single  No saving habits
 Skip meals

Demographic:
Biggest Fears:
 Female
 20 years old  Bad taste of product
 No income  Less product information

Hobbies & Interests: Goals: Common Objections:

 Dancing  Having a happy family  Expensive price
 Playing badminton  Want a stable life  Bad feedbacks
 Usha
Backgrounds:
Challenges:
 Assistant Manager
 Lives in Nibong Tebal  Stressful job scope
 Tired after finished work

Demographic: Biggest Fears:

 Female  Less quantity
 24 years old  Too sweet
 RM2,800 and above  Bad quality chocolate

Hobbies & Interests: Goals:

Common Objections:
 Dancing  Become a businesswoman
 Expensive price
 Filming Tiktok  Owns a company
 Short shelf life
 Loves online shopping  Enjoy life
 Santhiya
Backgrounds: Challenges:

 Student  A lot of assignments to

 Single do
 Study stress

Demographic: Biggest Fears:

 Female  Poor hygiene
 20 years old  Non-halal product
 No income  Bad quality

Goals:
Hobbies & Interests: Common Objections:
 Wants to buy 2 cars in future
 Dancing  Poor packaging
 Looking for a high-pay job
 Loves online shipping
after graduated
 Bella Nair
Backgrounds: Challenges:
 Student  Upcoming assignment
 Single due date
 Study stress

Demographic:
Biggest Fears:
 Female
 20 years old  Unhealthy ingredients
 No income  Too salty& spicy

Hobbies & Interests: Goals:

Common Objections:
 Singing  Buying a new car
 Non trustable seller
 Playing badminton  Getting PHD in future
 Delayed shipping
 Cycling  Find a stable job
 Urmmila Devi
Backgrounds:
Challenges:
 Student
 Having boyfriend  Study stress
 Lives in Selangor  Exam stress

Demographic:
Biggest Fears:
 Female
 Unpopular seller
 23 years old
 Too sweet
 Scared of scam

Hobbies & Interests: Goals: Common Objections:

 Dancing  Getting flying color in exams  Expensive price
 Doing morning yoga  Having harmony family  Bad cust