Main Duties and Responsibilities

 Develop e-banking operation procedure, process, and guideline up to date.

 Develop forms and application of Card Registration, Internet & Mobile Banking etc.
 Support card operation in branch to ensure that they perform procedure, process, and
guideline correctly.
 Train e-banking operation procedure, process, guideline to end user and related parties.
 Monitor e-banking transactions, mismatch reports, correction and to do settlement of all
related to e-banking operation.
 Monitor performance of e-banking operation, analysis e-banking operation and report to
management.
 Perform other tasks assigned by manager.

What are the operations of e-banking?

Customers can manage almost every type of transactions using e-banking. Bill payments, sale-
purchase, operating Demat Accounts, money transfer, and a number of convenient services
provided by the banks are now can be operated through one channel i.e. Electronic Banking

What is procedure in banking?

Bank's Operating Procedures means the procedures and guidelines notified by the Bank to the
Merchant from time to time and to be complied with by the Merchant in respect of transactions
governed by this Agreement

E-banking

Definition: E-banking is a blanket term used to indicate a process through which a customer is
allowed to carry out, personal or commercial banking transactions using electronic and
telecommunication network

E-banking covers facilities such as – fund transfer, checking account statements, utility bill
payments, opening of bank account, locating nearest ATM, obtain information on financial
products and services, applying for loans, etc. using a personal computer, smartphone, laptop or
personal digital assistant.

Digital payment vs cash payment

Using digital payment can be the biggest motivator for easy money transactions. Since
it is digital, there will be no need to carry cash, cards or even queue to withdrawals
money at ATM. It can be accessed anytime and anywhere. Using digital payment also
can be safer and easy.
 SYSTEMS SUPPORT RESPONSIBILITIES
Here are examples of responsibilities from real systems support resumes

 Manage the configuration and performance management of all PC systems and

telecommunications.
 Maintain regular backups of all servers
 Experience administering Redhat, CentOS, and Debian versions of Linux.
 Diagnose, troubleshoot and resolve various workstation issues including but not limit to
network connectivity, peripheral equipment and user access.
 Provide training for new hires relative to system
 Support and report major and minor network disruptions such as; connectivity, fail
servers, DNS redirection, exchange synchronization.
 Providing technical support for software or hardware problems

 Monitoring computer systems to ensure they are running efficiently and without errors
 Coordinating with other support staff and departments to provide solutions to computer
problems
 Troubleshooting computer problems by analyzing errors in software or hardware
components such as hard drives or power supplies
 Testing new software releases to ensure they meet company standards
 Installing new computer systems or upgrading existing systems as needed
 Performing administrative tasks such as updating databases, maintaining records, and
processing paperwork
 Configuring new computers for use by customers or employees
 Assisting with computer security by installing antivirus software and monitoring activity
on networks

System Support
 Server Support. Assign responsibilities and authorities and provide necessary effort to operate
servers securely. Configure and maintain Grid servers: operating system, network services, Grid
services, applications. ...
 Workstation Support. if necessary, implement software management practices as for servers
What are the components of a support system?
Components of a decision support system
According to Management Study HQ, decision support systems consist of three key
components: the database, software system, and user interface
 E-banking ServicesE-banking promotes paperless/cashless transactions. The range of services
covered under E-banking are:

1. Internet Banking: A banking facility provided to the customers through which the customers are
able to perform a number of monetary and non-monetary transactions, using the internet, through
the bank’s website or application.
2. Mobile Banking:
3. ATM:
4. Debit Card:
5. Credit Card:
6. Electronic Fund Transfer (EFT): When money is transferred electronically from one bank to
another, it is called as electronic fund transfer.
Benefits of E-banking

 It enables digital payments, which encourages transparency.

 It allows 24/7 access to the bank account.
 It also sends notifications and alerts to get updated with the banking transactions and changes in
the rules.
 It lowers transaction cost for the banks.
 It is convenient and easy for customers, as they are not required to visit the bank branch every
time.

What is plastic cards in banking?

 Credit cards and debit cards are referred to as plastic money. It is a form of payment that
enables consumers to make transactions without spending cash.

VISION
Destined to be the leading inclusive Bank in Africa!

MISSION
To provide efficient and effective full-fledged banking services by utilizing qualified, honest and motivated
staff and state-of-the-art technology and thereby optimizing shareholders’ interest.

CORE VALUES
 Corporate Social responsibility
 Creativity and innovation
 Professionalism
 Highest personal standards of integrity at all levels.

What makes Addis International Bank unique?

AdIB endeavours to be an inclusive Bank that addresses the financial needs of different
income groups in the country. It has the plan to penetrate the huge market that host low
and middle income people through Cooperatives and Micro Finance Institutions.
 The major shareholders of the Bank are Cooperatives and their members.

Who is the owner of Addis International Bank?

At primary levels, the following are the major shareholders: Ethiopian Airlines employees' saving and
credit cooperative. Addis Ababa saving and credit cooperatives union. Ethiopian road Authority
employees' saving and credit cooperative.

105 branches

How many shareholders does Addis International Bank have?

Four unions (two coffee farmers, two saving and credit cooperative unions) are among
the major shareholders of the bank. At primary levels, the following are the major
shareholders: Ethiopian Airlines employees' saving and credit cooperative.