Marine

Engineering

ME14 1329
Maintenance Management

Naufal Adham Hanafi

04211940000054
Assignment 9
Maintenance Management Class A

Work Book 9:
Maintenance Best Practice Models
Course Instructor:
Dwi Priyanta
Department of Marine Engineering – ITS
9
EDUCATE – ENHANCE – EMPOWER
Rev. Dec 2015
ME14 1329 Work Book 9 :
Maintenance Management Maintenance Best Practice Models

CONTENTS

1. Definitions ............................................................................................. 3
2. Maslow’s Hierarchy of Needs ............................................................... 5
3. Maintenance Best Practice ................................................................... 7
4. Maintenance Management Pyramid (Terry Wireman’s Model) .......... 8
5. Maintenance Management Pyramid (Campbell’s Model) ................. 10
6. Others Maintenance Management Best Practice Models ................. 12
7. Maintenance Development Stage ...................................................... 14
8. Maintenance Implementation Model ................................................ 15
9. Key Success Factors to Achieve Maintenance Excellence .................. 16
10. Reference ............................................................................................ 17

The Icon

Information icon; instruction icon

Text Book Icon – You are required to read your text

book or hand out materials before you fill out the
blank text, to complete the graph or others depend
on the given instruction.
Pencil Icon – You are required to write down or to
draw on your workbook.
Discussion Icon – You and your group members are
required to discuss the given problems and find the
solutions.

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1. Definitions
Read the reading materials 01 (RM 01) provided along with this
workbook. If it is necessary, search in the internet or read the
standard textbook of maintenance management. Find the following
definitions.
Maintenance Management
Asset Management (as per PAS 55 Definition)
Maintenance Best Practice

ANSWER

Maintenance Management:
Maintenance management is the management ofall assets owned by a
company, based on maximizing the return on investment in the asset. This
definition encompasses the philosophies contained in many of the more
popular techniques currently being utilized by companies today.

Asset Management:
Asset management is systematic and coordinated activities and practices
through which an organization optimally and sustainably manages its assets
and asset systems, their associated performance, risks and expenditures over
their life cycles for the purpose of achieving its organizational strategic plan

Maintenance Best Practice:

Maintenance best practice is the maintenance practices that enable a
company to achieve a competitive advantage over its competitors in
maintenance process.

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Maintenance best practice consist of key elements. If key elements

are well implemented, organizations will gain many benefits in
managing their assets. It is often to visualize the maintenance best
practice into a model. The purpose of the model is to provide the
organizations have clear road map to implement the key elements of
maintenance best practice.

In some cases, the pyramid are used to visualize the model. Some
people said that this model was inspired by Maslow Hierarchy of
Needs Model.

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2. Maslow’s Hierarchy of Needs

Maslow (1943) stated that people are motivated to achieve certain
needs. When one need is fulfilled a person seeks to fulfill the next one,
and so on.

Search information in the internet or standard textbook regarding the

Maslow’s hierarchy of needs. Draw the earliest version of Maslow’s
Hierarchy of needs.

ANSWER

The lowest levels of the pyramid are made up of the most basic needs,
while the more complex needs are located at the top of the pyramid.

This hierarchy suggests that people are motivated to fulfill basic needs
before moving on to other, more advanced needs.

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Followings are list of human needs. Discuss with your group, for each
need in the list identify and categorize it in appropriate level of
Maslow’s pyramid.

Achievements Food Recognition

Air Freedom Retirement Plan
Children Friends Shelter
Confidence Insurance Sleep
Drink Job Security Warmth
Fame Partners Water

Write down the results of the discussion on this page.

ANSWER
Human Needs
Self
Actualiz
Achievements, confidence, freedom
-ation

Esteem
Needs Fame, recognition

Social Needs /
Love / Belonging
Children, friends, partners
Needs

Safety Needs Insurance, job security, retirement

plan, shelter

Basic Needs Air, drink, food, sleep, warmth,

water

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3. Maintenance Best Practice

One of the definition of maintenance best practice is the maintenance
practices that enable a company to achieve a competitive advantage
over its competitors in maintenance process.

There are many maintenance best practice models available. The

pyramid model is one of favourite models among the available
maintenance best practice models. The reason being that, the model
has similiarity to the maslow’s hierarchy of needs model as shown in
Figure 1 below.

Figure 1 Interpretation of Maslow’s Hierarchy of Needs1

1 http://newventurementor.wordpress.com/2012/03/26/how-to-expand-your-small-business-
team-based-on-maslows-hierarchy-of-needs/

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4. Maintenance Management Pyramid (Terry

Wireman’s Model)
Read the Chapter 1 of Terry Wireman’s Book (RM 01). Mr. Wireman
identifies that there are 11 key elements of maintenance management
best practice. Those eleven key elements are followings.
1. Continuous Improvement.
2. Total Productive Maintenance.
3. Financial Optimization.
4. Predictive Maintenance.
5. Operations Involvement.
6. Reliability Centered Maintenance.
7. Technical and Interpersonal Training.
8. Work Flow System.
9. Computerized Maintenance Management System (CMMS).
10.Stores and Procurement
11.Preventive Maintenance.

By adopting Maslow’s hierarchy of Needs, those eleven key elements

can be modeled into a pyramid. Discuss with your group what will the
best structure of the pyramid look like?

ANSWER

Enterprise asset equipment

1,2,3

Availability
4, 5, 6

7, 8, 9, 10, 11
Maintenance Practice

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5. Maintenance Management Pyramid (Campbell’s

Model)
Read the Chapter 3 of John Dixon Campbell Book (RM 02). Mr.
Campbell identifies that there are 9 key elements of maintenance
management best practice. Those nine key elements are followings.
1. Process Reengineering
2. RCM
3. TPM
4. Measures
5. Tactics
6. Data Management
7. Plan and Schedule
8. Strategy
9. Management

By adopting Maslow’s hierarchy of Needs, those nine key elements

can be modeled into a pyramid. Discuss with your group what will the
best structure of the pyramid look like?

ANSWER

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6. Others Maintenance Management Best Practice

Models
There are other maintenance management best practice models
which are not modeled in pyramids.

Maintenance Excellence Model uses circle to visualize the key

elements of maintenance best practices. You can find this model in
Campbell-Jardine’s Maintenance Excellence Book.

Anthony Kelly also uses circle to visualize the key elements of

maintenance best practices. You can find the model in Anthony Kelly’s
Trilogy Books.

Recently, the IAM (Institute of Asset Management) releases the PAS

55 (Publicly Available Specification). This specification is a standard on
how to manage the physical assets. Soon (in 2014 hopefully), this PAS
55 will became ISO 55000.

Maintenance excellence:
is the balance of performance, risk, and cost to achieve an
optimal solution. (Jardine Chapter 1)

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7. Maintenance Development Stage

Read Sandy Dunn’s paper (RM 03) with the title “Moving form a
Repair-Focused to a Reliability-Focused Culture”.

Pay attention on Figure 1. Discuss with your group, how long does it
take to move from one stage of maintenance type to another type.

ANSWER

Every category offers specific results and the complexity of the relationship as well. In
the semi-chaos of a reactive maintenance environment, it is unlikely to be the same
type of person that thrives as a clear candidate for certain discipline behaviors. And
there's a need to have new opportunities for tradespeople to replace those that are
losing out now. Then obviously a long time is required to switch one form into another.
Seeing the dedication in the employees, the financial and non-financial incentives they
got, the continuity of the current actions to achieve the goals of the business, it would
probably take 1-3 years in each form level. The top management must ensure that the
company's processes include all the conditions below (in Figure 1) for moving onto the
next level.

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8. Maintenance Implementation Model

Read Chapter 13 (RM 04) of Campbell-Jardine’s Maintenance
Excellence Book. In this Chapter, you will find the model on how to
implement the maintenance management.

Rewrite the model. The block in the model represents the milestone
of the implementation. Discuss with your group what should be done
by the organization in each implementation mile stone.

ANSWER

1. Discover 2. Develop 3. Deploy

Know your maturity level
Establish vision and strategy
Benchmark
Set priorities to close the gap
Build conceptual framework & PIC
detailed design
Set action plan and Fit milestones
implementation schedule
Prepare resources Set performance measures &
reporting
Select pilot areas

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9. Key Success Factors to Achieve Maintenance

Excellence

Build the vision of what the new order will be like.

Obtain management commitment to get the job done.
Ensure that everyone understands the compelling need to
change the current order.
Get buy-in from those most affected by the change.
Monitor performance and exercise leadership control.
Communicate results at every step.

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10. Reference

UPTIME : Strategies for Excellence in Maintenance Management, John

Dixon Campbell, Productivity Press, 1995.

MAINTENANCE EXCELLENCE : Optimizing Equipment Life-Cycle

Decisions, Edited by John Dixon Campbell, Andrew KS Jardine, Marcel
Decker, Inc., 2001.

STRATEGIC MAINTENANCE PLANNING, Anthony Kelly, Butterworth-

Heinemann, London, 2006

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