Conversation with The Funded Trader

Started on March 24, 2023 at 08:12 AM Eastern Time (US & Canada) time EDT (GMT-
0400)

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08:12 AM | Bonisani: Hi There, I can't connect to my EightCap account, getting

invalid account message.
Please assist.
Regards,
Bonisani.

08:12 AM | Operator: As of right now our TFT Eightcap accounts are not supported
through TradingView. We hope to offer this integration this upcoming year!

08:12 AM | Operator: Did that answer help, or are you looking for something else?

08:13 AM | Bonisani: Talk to a person 👤

08:13 AM | Operator: Sure thing! The Funded Trader will reply as soon as they can.

08:13 AM | Operator: A few more details will help get you to the right person:

08:13 AM | Operator: Thanks! The team will reply as soon as they can.

08:17 AM | Aramide from The Funded Trader: Hello trader🤗!

My name is Aramide. I will be assisting you with your enquiries today.

Please which of the trading platforms are you using Please?

08:17 AM | Bonisani: MT5

08:25 AM | Aramide from The Funded Trader: We are aware of the different account
numbers issued with the new accounts. it is because we have added more servers to
our brokers, so you are getting new account numbers with a different server type.

I have logged in to your account and it is working perfectly fine. Allow me to give
you step-by-step instructions.

Step 1: Download MT5 from here: https://www.metatrader5.com/en

(https://www.metatrader5.com/en)

Step 2: Go to File> Open an account

Step 3: Type Eightcap in the search bar, hit enter, select Eightcap EU Ltd & click
next

Step 4: Select 'connect with an existing trading account', type the account number
& password, and select server 'EightcapEU-Live'. Then click Finish.

Step 5: Wait for a few seconds. You should now be able to login and trade on your
acocunt

Alternatively, you can also log in via Web trader using the below link:
https://trade.mql5.com/trade (https://trade.mql5.com/trade)

Please let us know if you have any more queries; we will gladly assist you.

08:38 AM | Aramide from The Funded Trader: Would there be any other thing I can
help you with please?

08:38 AM | Bonisani: Still cannot connect

08:39 AM | Bonisani: tried the steps, not sure why cause I can connect to other
accounts

08:42 AM | Aramide from The Funded Trader: Kindly use the EIGHTCAPEU-LIVE server to
access your account.

08:44 AM | Bonisani: not getting the invalid account but it's hanging, it's been
trying to connect for the past 5mins

08:46 AM | Aramide from The Funded Trader: Kindly send me a screenshot of this
query

08:49 AM | Bonisani: [Image "image.png?

expires=1679670248&signature=4c58f9b88379d9221bd229e081f55da67c357d143e6ec2bafd7ecf
90f113a37c"]

08:56 AM | Aramide from The Funded Trader: Kindly add the instruments with the
suffix 'i' as those are the tradeable instruments e.g EURUSD.i, USDJPY.i etc..

08:56 AM | Bonisani: It should be displaying my balance

08:57 AM | Bonisani: not displaying because not connected

08:58 AM | Aramide from The Funded Trader: There should be a TRADE filed on the
trade terminal. Your balance will show if it's clicked.

09:00 AM | Bonisani: [Image "image.png?

expires=1679670248&signature=4a3f62eff71b3d2a3069cbaac37bbf344629bd5aadbc7395abad30
af53b8e91d"]

09:03 AM | Aramide from The Funded Trader: It's on 'mailbox'. It should be on

'trade'

09:05 AM | Bonisani: TRADE will only show when connected

09:09 AM | Aramide from The Funded Trader: Please confirm if the current market
price are moving. If they are not, kindly uninstall and reinstall your Metatrader
platform

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Exported from The Funded Trader on March 24, 2023 at 10:34 AM Eastern Time (US &
Canada) time EDT (GMT-0400)