Settlement of

Guest' Bill
1. Upon accomplishing the order slip, the waiter
shall endorse one copy to the cashier, if a manual
order taking is used. If a computerized point of sales
is used, the terminal in the cashier's station already
has the orders posted and the cashier simply
generates the bill once she is told that there are no
more additional orders.

2. In a manual method, the cashier shall check

completeness of information in the Order Slip and
then sign it to signify that it was verified. Then she will
insert the order slip in an Order Slip rack,
corresponding to the applicable table number.
3. If there are no more orders, the waiter shall advise the
cashier to close the order. Then the cashier will pull out
the order slip in the rack and prepare the bill after
checking with the waiter any last minute order. She shall
put the bill in a bill folder and hand it over to the Bill Server
for him to present to the guest.

4. Upon pick up of the bill, the waiter shall review

the figures first before presenting it to the
customer.
Check if the following information are
clearly indicated in the check:

• name of guest (if charged to room) and the server,

table number, date and number of guest, and
number of guests, items ordered and quantity orders.
• whether all items that were served are properly
charged;
• For groups, check whether one check or individual
checks are to be made;
• Sales tax and service charge (if applied ) are added
to the bill;
• that no item other than what is served is included in
the bill;
• right check is used- food check for food orders
beverage check for beverage orders.
To avoid errors and guest complaints, all bill must be
thoroughly checked before they are presented to the
guest.
Correction if any must be authorized and signed by the
supervisor.

6. If cash is received, count the money in front of the host.

Mention the amount received: "Sir, I received P1000“

Any shortage should be settled outright before leaving the

table.

Then the cash is turned over the cashier.

7. The cashier, upon receipt of cash shall:
• count the money in view the waiter;
• indicate the amount received as settlement of the bill
on the tape receipt of amount indicated.
• give the change (if any) to the waiter and place it in a
change tray.

8. The waiter shall give the change to the guest

and say: "Your change sir"..
 9. If the guest opts to pay by credit card, the waiter
shall endorse the card to the cashier for proper
verification.

10. The cashier, upon receipt of the credit card,

shall:
10. 1 Secure an approval from the credit card
company:
• Swipe the credit card through the bank
credit authorization terminal.
• Enter the bill amount and wait for bank
approval.
10. 2 If the terminal gives an approval but does not
print the bank sales slip in duplicate and validate
the same in the POS (point of sale). Then put back
the bill and validated bank sales slip into the bill
folder;

10. 3 Hand over the bill to the Bill Server for him to
secure the guest's signature on the bank sales slip.

10. 4 If the terminal gives an approval but does not

print the bank sales slip, imprint a matching bank
change slip. Then validate the same in the POS. Put
back the bill and validated bank sales slip into the
bill folder and hand over to the Bill Server for him to
secure the guest's signature on the bank sales slip.
10. 5 Ensure that the following information are on
the bank sales slip:

• Name of Cardholder and Credit Card

number
• Expiration date of the card
• Total amount of purchase
• Approval number

10. 6 If the terminal declines the transaction for any

person, advise the Bill Server. The Bill Server in turn
advises the Outlet Supervisor about the situation.
The latter shall tactfully inform the guest of the
disapproval and politely requests for another card.