Make-up Final Exam Questions – English Language for Hotels/2

Semester: Summer/2021-2022 Department: English Department Lecturer: Nour Zahran

Program: Diploma Exam Date:20/9/2020 Out of: (50) Marks

Student’s name: ……………………………………………………………………………

Student’s ID: ………………………………………………………………………………..

Questions Types: Mark: Number of Questions:

1. Explaining. 12 4
2. Correcting sentences. 10 5
3. Defining. 10 5
4. Matching. 8 8
5. Filling the gaps. 10 1

1- Explain the following in your words– 4 Questions ( 12 marks):

1. What is the meaning of the function of a tool?

(Give a question that used to ask about it.) (3 marks)
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2. What is the purpose of having business center in the hotel?

(Give two examples of two services are offered there) (3 marks)
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3. What is the difference between simple present and simple past?

(Give a sentence for each tense.) (3 Marks)
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4. In the room service, why do we need to check the guest order before closing the phone call?
(Give an example of a question that is used to check the order.) (3marks)
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2- Find the mistake in each sentence then correct it. (There is one mistake in each) – 5
Questions (10 marks):

1. The swimming pool closes in 8 p.m.

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2. Mr. Dan have just checked out.
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3. Do it take long to heat the water?
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4. How will you be pay you bill?
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5. She had breakfast in her, hadn’t she?
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3- Define the following terms – 5 Questions (10 marks)

1. Settlement.
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2. Tax.
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3. Balance.
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4. Fitness center.
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5. Room rate.
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 4- Match the each question with its appropriate response - 8 Questions (8 marks):

The questions: The answers:

1. Could I have a receipt? a. I’m sorry. We only accept MasterCard.
2. Where can I exchange some dollars? 5- b. I am afraid you can’t. It is closed right now.
3. Do you accept VISA? 5- c. You can do that at the front desk.
4. How can I help you? d. Just charge it to my room.
5- e. Of course sir, here it is.
5. Can I use the sauna?
6. Is room service available till 11 p.m.? 5- f. Yes, it does.
7. Will that be cash or charge? 5- g. I would like to check out.
8. Does the bill include all the taxes? h. Yes, it is available till 12 a.m.
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Gap-Filling – (10 marks):
Complete the room service conversation by filling the gaps with the correct words:
A-- Hello. I'm calling from ………………. 324. I'd like to ……………………. some food.
B-- Sure. ……………………… would you like to have?
A—I’d like …………………… as a starter.
B— and to follow?
A – I’d like a grilled chicken.
B-- Alright. Is there anything you'd like to …………………….?
A- Do you serve wine in the room?
B--I'm afraid not. Alcoholic drinks are served only at the hotel ………………………..
A- Not a problem. Just send the food, please. How ………………….. would that be?
B--Max 30 minutes.
A--That'll be ……………. Thank you.
B—So, that is ……………………… and a grilled chicken. Is that …..…………..?
A – Yes, that’s correct.