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Symptom
When choosing OpenStreetMap as map service the following error messages (or similar) may occur:
Unable to call background map with the current settings.
Background map could not be called by server of the map service used.
Check the parameters of the used map service and your internet connection.
The server of the map service used might not be available temporarily.
Cause
We have identified that the map service OpenStreetMap cannot be loaded anymore from PTV Visum/Vissim 2020 (and older)
since July 2022.
This is caused by changes implemented by the openstreetmap.org community.
Note that since the introduction of PTV Visum/Vissim 2021 the Background map 'OpenStreetMap' is not offered anymore, as the
map service 'OpenStreetMap' is not intended for commercial purposes and its use lacks any contractual basis:
https://operations.osmfoundation.org/policies/tiles/ (https://operations.osmfoundation.org/policies/tiles/)
Workarounds
For PTV Visum 2020 and older:
To add them as map services the contents of the XML file are added to the User preferences:
Edit -> User preferences -> Open
The PTV Group is not responsible for these map services which might be slower.
For PTV Vissim 2020 is no workaround available and we recommend to use the Map services offered with PTV Vissim 2021.
https://support.ptvgroup.com/en-us/knowledgebase/article/KA-05359 1/2
13/12/2022, 17:49 KA-05359 · Customer Self-Service
Resolution
Since PTV Visum/PTV Vissim 2021:
https://support.ptvgroup.com/en-us/knowledgebase/article/KA-05359 2/2