1330 Cp haters Boi Starter Student's BookWorking with guns: Pond an 1 You Introducing. fm youre/ ‘Spelling Socializing '* iniroduce yourself | yornhpis eye? hatha oe * takabout ete eon woeo ¢ nk tet noosa jb Wha or ee fares drcer + met people 2 Company ‘Companies isiisnt Numbers. Telephoning "© talk about companies: aoe o8 Sanne paces — fn teste cal Eee acips tees | Goa] Span companies veo ay nbs 0-3 + saloon cal 3 | Workplace —Yourcompeny —We/ Teyare © Emalland ‘Emails [What the) > tek about your company sales office, Iw-questors webste Requests, ara + osk cuestons a ireses BO | se coat vibes ae E ieee ee | crt sre aperiodic Gilet) atoning a aba ipo: ee eae ee) Ce td rsinecte cease! iene «sek bt pope and Pocueton, message ae lagetes + dese departments vioeo ie ae esse 5 | Products Company types Present simpie: Big numbers Telephoning + talk about company types and | anoucivtee hal oer ae ¢ taht | wean ne EE > archon copay ponc + say bignunbers * err a ect G | Entertaining Feedsnd dink conv ean Days Socializing tal about food and dak | oh slag, cnctines ing 1 tabu ty the scene we ay ayant dato © int, ace ane cece wioeo 7 | Technology Offcetechrelogy Possessive ths tha, Exchanging ‘Glesstha = talk about office technology laptop, webcam, adjectives ‘these, those information technology» tak about what's in ; cis Gung ee cate tos veo ee Seiad g | Towel on a + teat ast | toe andcies —andonate nll bain, co arargre 9 + tee he pat ae tes] oe enh + any month and ats vine caienge a meeting Revision game [52-83] | Information files [7078 Practice files [54-63] | Audio scripts [74-78] VIDEO This section ofthe unit has a video clip inked to the topicIntroduction How to use Business Result Starter | A complete blended learning package In your Business Result Starter Student's Book pack: Student's Book; DVD-ROM, Access card to Husiness Result Starter Online Workbook In class Student's Book | Main unit i Working with words Language at won tusiness communication i Voowbilary Crane Ray expressions Practical speaking Actnity | : Everyday Eeglah regeyene i Video + worksheets Online only Online & DVD-ROM =| ~~ DVD-ROM only Reading activities Exercises | Tests | Emailpractice | Pirasebankand Dieter Sampleemaile |Video | personel phrasebook Glossaries | Class audioPee set nS unit Pirtecteneaeene So era Working with words | Introducing yourself | Jobs Pu eeron aio a EUG eS 1 01p Listen and read. Sees eee Activity Berney oor Corer Starting point 4. What's your name? 2 What's your job? 2 01> Listen again and repeat. urself. 's(Sarah Kocian) 4 Stand up. Introduce yourself to other students.5 02> Listen and read, noa| T wun 2 finance director 3 office assistant 4 sales representative 5 engineer 6 human resources manager 6 03> Listen and repeat. ee eee see 2 ewe Coe cee technician director assistant representative manager _—_ engineer 7 04> Listen and complete with a job from 5. Fabienne I'ma! _—___—_____. What's your job, Luis? Luis Oh, !ma2__ Paula What's your job, Tageshi? Tageshi Yman?_______. Andou? Paula = 'man4 8 Work in pairs. Practise the conversations in 7. Ee 9 For more exercises, go to Practice file | on page 54 Tip av'an 9 Work in pairs. Practise the conversations in 7 with your name and job. suena ©» interactive Workbook» Glossary an assistant an engineerLanguage at work | 1 05> Listen and read. Jacob —_Hii, I'm Jacob. Kenji I'm Kenji. Hello. Jacob And you're Alice. Maria No, I'mnot Alice. 'm Maria, Jacob Sorry, You're Alice. Alice Yes. Hello. 2. Complete with ‘mor ‘re. Positive Negative im Jacob. = You _____ Alice. 3 Work in groups of four. Practise the conversation in 1. I'm/ you're / Are you...? not Alice, You're not Maria 4 06> Listen and complete with the words. Are ‘mnot im am Jacob you an office assistant? Masia Yes, 17. Are yuu a Inuuaut resources unaager? Jacob No,13___.14_afinanee director. Question Short answers Are youa director? Yes, 1am. Tip |‘m/am,‘te/ are 5 Work inpairs. Choose a job. Ask and answer questions Use ‘mor te for speaking: Lam = Vim You are = Youre’ Examples: A Are you an office assistant? Use am for short answers: A Are you a finance director? ‘Are you @ manager? Yes, | am. } For more information and exercises, go to Practice file 1 on page $5. No, I'm not. office assistant ITtechnician human resources manager B Yes, 1am B No, I'mnot, I'm an IT technician6 07> Listen and find the name badge. 1 2 Tomas Gorski Enzo Gonzales Technical Assistant OSB Sales Representative 3 Enzo Silva Sales Manager 4 DaisukeHori AX ITTechnician 7 Work in pairs. Student A, choose a name badge in 6, Answer Student B's questions. Student B, ask Student A questions. Find the name badge. Example: A Are you Tomas? B No, I'mnot. A Aveyouan IT technician? —B Yes, Lam. A You're Daisuke. B Yes, lam, no, | Eun ractically speaking | Spelling 1 08p Listen and repeat ABCDEFGHIJKLMNOPQRSTUVWXYZ 2 Work in pairs. Say the letters on the keyboard. 3 09> Listen and complete with the surname and first name. Firstname Surname Jane Burton Steven ——= Borystak 4 Work in pairs. Spell the names in 3. Example: A Jane Burton B Can you spell that? A JANEBURTON, 9) For more exercises, go to Practice file 1 on page 55. 5 Workin pairs. Ask and answer the questions. Write the names. What's your first name? Can you spell that? What's your surname? Can you spell thet?| Business communication | Meeting people 1 10> Listen v Une conversations, Mateh to the pictures. M2 Match 1-5 10 2-2 Key expressions 1 Good morning. Are you Kasia? @ Good afternoon, Sally. 2. Y'm Franco, Nies to meet you. Nice to meet you Seve hello. 3 This is Sally. b Yes, 1am. Hello / Hi. 4 See you soon, © Yes, see you soon, And it Goad morning / afternoon / 5 Goodbye. ‘was nice meeting you, Sally. evening. d Bye, Meeting people @ Nice to meet you too eres 3 11> Listen, check, and repeat. Are you (Mara)? I'm Gacob). 4 Put the expressions in 2 into the categories. My name's (Neomi Sato) Nive to meet you Nice to meet you too, Introducing other people This is (Alek), YD For more exercises, go to Practice file 1 on page 54. This is my assistant. 1 Sayhello and meet people fo __ 2 Introduce other people _ 3 Say goodbye 5 Workin groups of three. Look at the pictures in 1. Practise the Saying goodbye conversations, Use your own names if you want. Bye, Student A You are Franco. Goodbye. Student B You are Kasia. See you soon. Student C You are Sally. It was nice meeting you 6 Stand up. Say hello and meet people. Introduce other people. Say ‘goodbye. >» nteractive Workbook Opn OO. ©» Interective Workbook i) Email and Exarcies and TestsWork in groups of three. You are at a conference. Student Ais a conference manager. Complete the expressions and practise the conversation. STUDENT A Yes, i's meat yon too. your job? Good Change roles and repeat the conversation.Working with words | Companies and countries 1 12> Listen and read. Complete the business card. Saleh Hello. Are you Ricardo Ferreira? Tam My name’s Saleh Al-Banwan. I work for Zain. Oh, nive to meet you Saleh _I'man engineer in the head office in Kuwait. Here's my card. Ricardo tarting point 1 Whatis on a business card? (e.g. name) 2 Whatis on your business card? Show the class. 2 13D Listen and complete the business cards with the companies Asiana Airlines Petrobras Santander of" awy Xx oy: aL = 1 Alex Rivers ® Jae Min Park Rencaat BAG Nerscting Assstent 1 2 Ricardo Ferreira r South Korea. On Rio d Spain3 Work in pairs. Practise the conversation, A Iielie. I work for — ——. What's your company? B My company is__ 4 Work in pairs. Look at the map. Where is your head office? Auedwio9 | z wun [ 5 Look at the map again. Find the countries. e (i ae ee ee ° a Spein China Brazil Japan Kuwait Germany SouthKorea the USA Saud, Arabia 6 14> Listen and repeat the countries in 5 7 15D Listen and complete with the countries, | Saleh Alex Jae Min Ricardo Where are you from? Saudi Arabia | Where’s your company / head office? 8 15> Listen again. Complete the questions and answers. 1 Where are you from, Saleh? Saudi Arabia, 2 ___ your company? My is Santander. 3 ____ your head office? Its in Seo) 4 are you from, Ricarto? _'m from Brozil and !_____ fur Petrobras 9 Complete the sentences about you. Ym from —__ I work for / My company is My head office is in __ 10 Work in pairs. Ask and answer. Where are you from? What's your company? Where's your head office? - bers ete DD For more exercises. go tn Practice file 2 on page 56 Tip | and My company is Santander. Our head office is in Spain. = eer eunnnnnnsiicsneosees company is Santander and ©» Interactive Workbook > Glossary Me hhead office isin Spain, 11 Workin pairs, Student A, turn to File 7 on page 71. Student B, turn to File 12 on page 72,Language at work | is / isn't 1 Read the emails. Underline the correct answer in ftalics. 1 The head office is in Recife / Rio de Janeiro. 2 Camilla is in the office / on holiday. Subject: Hi Richard Is Camila Branco in the Recife office? Bruce No, she Isn't. She's nthe heed office in Ro. “Thanks. Is the number 0055 3064 4758? 5] | Yes, itis. But she isnt in the office nove. She's on hoi 2 Underline és (3) or isn’tin the emails. 3. Complete with is (5) or isn't. Positive Negative Questions Short answers He/She/it He/She /It = —__ ‘Yes, he / she / it een) an eet the office, Recife in Rio? No, he / she / it 4 16> Complete with és (%) or isn’t Listen and check. A Hello, I work for Oltecha. B Nice to meet you. My company * Petrobras. A ?_______ your head office in Sa Paulo? B No, it?___ It’s in Rio. Where’s your company? A | work in Sao Paulo and the company head office *__ in Stavanger. EEE BS Stavanger in Norway? Tip | ‘sor is? A Yes, it@__. Bee 5. Work in pairs, Practise the conversation in 4. Camilla's = Camilla is 9 For more information and exercises, go to Practice file 2 on page 576 Work in pairs, Student A, see below. Student B, turn to File 16 on page 73. Student A 1 Look at the map. Ask Student B about Ricardo, Lokas, and Chen, Example: A Is Ricardo in the Portugal office? BN, he isn't A [she in the Brazil office? B Yes, hes 2 Answer Student B about Rachel, Maya, and Alex. 5 _ em % x aes Auedwo | z wun ry Practically speaking | Numbers 0-9 4 17> Read, lieten, and repeat the numbers on the televhone. 2. 18> Listen and circle the numbers on the telephone, 3 19> Listen and complete the passcode on the telephone. 4 20> Listen and complete the numbers. 1 Flight BA 3__10 3 Credit card number 41__2 _409 378 2__56 2 Security code__62___ 4 Passport number 6__42__87_2 )> For more exercises, go to Practise file 2 on page 57 5 Complete the table for you. [Numbers | You Your partner MS ee ered Exeiog Tip | Saying numbers Mobile 0 th/zere 5 the a 1 one 6 ok 2 two 7 seven 6 Work in pairs, Say your numbers. Write your partner’s numbers inthe table. 3. three B eight My work numbers... My extension number's... 4 tow 9 rine= Key expressions Starting a call Good morning / afternoon Hello/ Hi ‘Answering a call Good morning, (company name), (Meria| speaking Asking for someone Can | speak to (Aitur Gariteno), please? Hello. \s (Rosa) there? 1 (Alek) in the office? Is that (Lukas)? Saying ‘yes! Yes, of course, (One moment.) Sure. (One moment.) Saying ‘no! No, |'m sorry, she’s not in the office, No, I'm sorry, he's out, No, it isn’t. It's (Clara) Ending a call OK. Thanks. Goodbye, @» interactive Workbook » Phrasebank Business com ication | Starting a telephone call 1 21> Listen to a telephone call. Is Aitur Garitano there? 2 21> Listen again. Put the conversation in the right order (1,2, 3, 4). 4. Good morning. Inditex Spain. — Yes, of course. One moment. — Thanks, — Good morning. Can I speak to Aitur Garitano, please? 3 Workin pairs. Practise the conversation in 2. 220 Listen to two telephone calls. Is Resa in the office? Tick (7) YES ur NO. Conversation! YES[] NO [1 Conversation 2 YES[ | NO [_ 5 22» Listen again, Match questions 1-3 to responses ae 1 Is that Rosa? | = a | No, I'm sorry, 2 [isros there? | = b | Yes, sure, One momer © [ No itis W's Mana 2D For more exercises, go to Practice file 2 on page 56. ' Hello. Is Rosa in the office? || _ a ‘Work in pairs. Take turns. Start and answer a telephone calll to the people in the pictures. Example: A Cood morning, Markus speaking. B Hello. is Sophia there? A No, 1'm sorry, she's notin the office. B OK. Thanks.The company game Work in pairs. Make five conversations. 1 Start on [Bini] 2. Move to [green Choose a square. Then [yellow | Then [blue 3. Practise the conversation, 4 Choos J Helio, are Ve Rafaor? / B what's your \\\ Ys }y { Whet's your name? Is that Philipoe? Good morning, anew pink cquare. Make a new conversation, Where are you from, Jaruker / ( I's Petrobras My name's Haruka Is Philippe: there Nog Wea ivsRemi. >) Where's yourhecd office? Hello. Can Ispeak io) Maya? / im sorry, y————\_ she's out \ Yes,lam. Sure, one moment. : { Nice to meet \; \ you, Sonia. / are } ( tsinsrast Voi tia LSULtolUsTeSo Nr eT)venti etes pl i goa | eagle alee tL ahaie re Working with words | Your company 1 23> Listen and read. Ora! Starting point Where is * your company? * the head office? * your office? 2 Whereis 1 Mieszanka? 3. the sales office? 2 the head office? 4 the new factory?3 Match the words to the pictures. areception awarchouse a-carpark anoffice accafteria a factory aoeydyiom | € WUA 4 2ap Listen and repeat. oe. ee oe awarehouse afactory acafeteria a recept oO eel an office _ acar park 5 Work in pairs. What places in 3 are in your company? 6 Look at the adjectives below then answer the questions about Mieszanka Acpastivee ke Ei ae ee new small, good bad 1 Is the factory in Katowice old or new? 2 Is the warehouse in Poznaf big or small? 3 Is the cafeteria in Poznan good or bad? 7 25+ Listen to three people. Complete with the adjectives. 1 The sales office in London is 2. The factory and warehouse are __, but they are 3 The cafeteria is___, but the food is D9 For more exercises, go to Practice file 3 on page 58 8 Work in pairs. Talk about places at work using adjectives. ee eeseneeenen Example: My office is old = your office + the car parte + the cafeteria (or café) Tip | Adjective 1 noun ‘* yourhead office © other places (eg. the warehouse) The office is new, = It's a new office. ‘@ »» interactive Workbook Glossary NOT [t's ar-office- new.Language at work | We / They are | Wh- questions 1 Look at the pictures. What places are in the company? 2 Match the sentences to people a-e in the pictures 1 Sonia and Bill: ‘We're the sales reps. We're in the car park? 2 The managers are in the cafeteria 3. Mike and Jim: ‘We aren't in the factory. We're in the office.’ _ 4 The engineers aren't in reception. They're in the factory. 5 Are Gill and the security guard in reception? Yes, they are 3 Wnite ‘ve, are, or aren't. Positive Negative = Question = Short answers We / They, We / They, —— ‘Yes, we / they Ey the = tints) (we ibayin warehouse, factory. reception? No, we / they aren't. 4 Work in pairs. Ask and answer questions about the people in the pictures. Example: A Are Sonia and Bill in the cafeteria? B No, they aren't. Thoy're in the car pars, 5 Workin pairs. Choose two people in the pictures. Work with another pair. Ask and answer questions. Example: Pair 1 Are you in the car park? Pair 2 No, we aren’, Pair 1 Are you n the factory? Pair 2. Yes, we are. We're the engineers. 6 26> Listen to three conversations, Where are the people? 1 Sonia and "| im the ear park in reception 2 Mike: in reception "| in the office 3 Bill in the cafeteria im the factory26> Match the questions (1-3) to the answers (a-c). Listen again and check. 1. What's your company? a Sonia Jones and Bill Dare, 2 Who are they? b He’sin the cafeteria, 3 Where's Bill? _ ¢ Introcom. Wa- question word What Where Who 9 For more information and exercises, go to Practice file 9 on page 59. 8 Workin pairs. Look at the pictures in 1 again. Ask and answer questions about the people. Use Who...?and Where ..? Examples: A Who is he? B The security guard. Who's in the factory? B The engineers. A Where are Sonia and Bill? ——-B Inthe car park. aoejdyiom | € wun actically speaking | Fmail and wehsite addresses, 4 27> Listen and repeat. 4 | Sr (diroberts@fisons.co.uk www.bp.com wow jbs.com.br 5 (S270: | juan_mataenike.com wiww.toyota global.com 2 27> Listen again, Match the words to the symbols. dot dash at underscore f@— ek S 28» Listen. Tick (7) the address you hear in 1. 29> Put the words in the right order. Listen, check, and repeat. you that repeat can 7 99 }} For more exercises, go to Practice file 3 on page 59. Complete the table for you. | Address You Your partner ' Company website aaa Work email Tip | Who ..? . Who ..?23ks about a name Work in pairs. Say your company website and work email. Complete the gy a jb title, table for your partner. Who are they? Sonia and Bil, / The sales reps.Business communication | Requests 1 Read cmails 1 aud 2. Answer the questions, 1 Where isthe vist? 2 Whatieie neues a iat amine cas Subject: Factory visit | Subject: Visi | a ead are | Ym writing about my visit to your new factory and | warehouse. Can you please send me a map? | Kind regerds Where is the new factory and warshouse? Please send me a map. Allthe best Luca Sergio Galetti 2 Match emaills 3 and 4 to emails 1 and 2. Subject Re: Vi RP] | seesect te Factory Het tues Dear Mr Catt | Tank fr your ema. Theyre a Tr, Here a map Thenk you for your email. The new fectory anc! Wwerehouse are in Turin. Please find attached a map. Best wishes Maria Aranegui fy 3 Complete with the phrases. Thank youfor' Hi Can you please send Kind regards eee Whereis Allthe best 'mwriting about Here is Dear Key expressions “Emailstend¢ imails2and3 Opening ——— Ms Aranegui / Mr Galleri — Moria / Telly Luca well Hi feat my site eee Dear Mr/ Mrs / Ms* ‘your new factory factory 7 cae contact Thanks for Tene nn oa - Please send Reacon for writing Please find attached 1m writing about = Best wishes / SS Seay rey Requesting ~ Pleese sent 4 Which two emauts are formal? ee DD For more exercises, go to Practice file 3 on page 58 Attachments Plesse find attached (a 5 Complete the emails with phrases from 3, map).* Here is (@ map). Taro Mr Nekemura Closing Where's the meeting? the meeting atthe sales | Best wishes / Kind regards* [2 een office. Can you please send me details? All the best / Best Bost 5 * formal phrases L Keita ©» interactive Workbook - » Phrasebank © Interactive Workbook ® Email and Exercises and TestaWork in pairs or teams. Student A / Team A, see below. Student B / Team B, turn to File 15 on page 73. Ask and answer questions, Team A 1 Choose a blue question square. 2 Ask Student B / Team B your question. Team B 1 Find the correct yellow answer square. 2. Answer the question, 3 Choose a blue question square, Ask Student A Student A / Team A / Team A your question, ———_ | Where are the offices? Is the factory | in Russia? | ee et Yes, she is. | soeldyiom|eun = Sl). It’s in Lima. | Are they Where is in reception?Learning objectives in this rind per ee cane — ind Working with words | Responsibilities and departments ene) Sretenetenery 1 30> Listen and read, Baebes ten) Beorscrsurteerttticeg My name's Joanna. 'm from Hungary and [ Berries FE sveinSopron. 1 work for a software company. pani We make CD-ROMs and DVDs. lim a sales rep \ and I meet customers. I sell the products to ren j eM training companies and schools. We have Be cesey three people in the Sales Department. | wore in West Hungary and Austria Starting point 1 Are youina My name's Fred Meesmaccker. Im from Fran« live in England. [work for Capgemini. 1's a global department company. We have over 300 offices in more than 40 2 What's your countries.1'm a project manager and I manage a team department? of IT technicians, [have eight people in my tearm and. they manage computer systems forthe client. This 3 Inyour department, month, we have a project with a focd company. are you + inateam? Sreuscicont. 2, Complete the table about the people in 1. Number of people in Name Home Job Whatyoudo {137 0 aebactment Joanna Sales rep E England Manage a team 3. Underline the verbs in the texts in 1. [Ea 4. Complete with the verbs. a work ive make manage meet have sell My name's Deshi and I'm a sales manager. rm from China, but | = Tip | Talking about in Seattle in the USA. [7 for URF Solutions. We're an big numbers IT company and we *_____ websites for companies. I‘____ the RDO! Sales Department 1? six people in my team, They Sa pear ere customers and they he products to companies in North America < 3UU less than /under 3UU «31 Listen and repeat the verbs from 4. oxi abe6 Write about you with the verbs in 4, then tell your partner. 7 32h Look at the departments in the company. Listen and repeat the ‘departments. —~ ¢ = Andreas Pa BS | 8 = 3 Se Production it Finance Human a Resources 3 ey’ CI Carl and Dan Greta Carlos Antony Anne-Marie 8 Who from 7 says 1-77 1. We make the products 2 Thave three people in my team. They sell the products. 3 We manage transport. 4 [manage the computer system 5 Imanage the company. We have six departments. 6 [meet new employees. 7 [work on my own. I manage money, 8 35> Find the plural form of these words on pages 22 and 23. Then listen and repeat. department departmens customer product Semel = ar teenie [re employee person country __ Tip | Plural form For most nouns, add -s depertment = departments For novins ending in -y, change to -ies: company -> commenies Some plural nouns afe invegular: person» people ) For more exercises, go to Practice file 4 on page 60. Draw your company structure with the names of six departments. Show your partner and talk about the departments, Example: We have a (sales) department. They (make / sell ) manage / have) Di Inveracrive Workbock D GlossaryLanguage at work | Present simple: | / you / we / they Lieton and mateh the peraon to the department. Karla Sales Astrid Human Resources Mark Finance 2 34> Listen again. Complete with the words. work (x2) don't(2) do(c2) manage live 1 1_____ the Human Resources Department, 2 I'm from Switzerland, but I___live there. 3 We —__in Munich, 4 Doyou — in Sales? i 6 What ____ you do? 7 |____ im Finance. 8 No,{____. Llve in Canada, 3 Complete with do or don’t. Positive ‘Negative Question Ifyou /we/ they I/ you / we / they menage a ———_workin you / they live department, Sales. in Germany? 4 Work in pairs. Make six questions. manage —_a department? livein Spain? workin people? Doyou reel ateam? sell products? make India? 1 34D Karla is a manager. Today, she is with two new employees. Yes, 1/ we / they No, I/we / they 5 Workin pairs. Ask the questions from 4. Answer Yes, Ido or No, J don't.6 Complete with Who, What, or Where, a do you do? 2 ___ da you work for? 9 ____uu yuu iver 7 Workin pairs. Maice questions for these answers using the questions from 6. Example: 4 What do you do? B I'ma production manager I'm a production manager. We live in Lima, ‘We manage training courses. ‘We work for a small IT company, I work for Alcatel-Lucent. I make computers. Tm an engineer. 1 sell products. 2D For more information and exercises, go to Practice file & on page 61. Stand up! Meet other people. Ask and answer the questions in 6. ictically speaking | there is / there are 4 Read about a department, Underline the verbs. There are four people in my department. There's a manager at head office. There are two IT technicians and there's an assistant. 2 Complete the table with two verbs. a/an Tanager, ser arr one assistant, two technicians. ee) four peor. 3 Complete with ‘sor are. 1 There __ 200 offices in 30 countries 2 There ____an office in London, 3 There 18 offices in the UK. 4 There _ a Human Resources Department. ¥} For more exercises, go to Practice file 4 on page Gi. Worlk in pairs. Talk about your company and your department using there is / there are. Talk about * offices and countries + departments * people and jobs in your department or team. ip | What do you do? What do you dor = What's your job? squauyedeg | wunBusiness communication | Taking and leaving a message 1 Do you call people in other departments? Which departments? 2. 35D Listen to a telephone conversation. Complete the message. Message for: Liks Caller: Janusz in the '_ Department Reason for call: the new * Message: nebcite Do you wanz wwiw.synoe-calee.com or wriw. Call Janusz on this number: 3 85> Listen again and complete the conversation, Martha Sales. Hello? Janusz. Hi. [s Liko there? Martha No, I'm sorry, he’s out. Can I take Janusz. Yes, i's Janse in IT. Martha Oh, hi. This is Martha. I'm the new sales assistant. Janusz Hi, Martha. 2_ en — about the new sales website. Martha Sorry, one moment, OK. 9_ = —- What's the message for Liko? Janusz It’s about the sales website, Do you want dot com or dot co dot uk in ae al the address? Key expressions Martha Sorry, 1* understand. Can you __ that? Taking a message Janusz The new website is www. synox-sales, but do you want synox-sales dot Can take a message? com or synox-seles dot co dot uk? Go ahearl : Martha OK © ______ anything else? aes Janusz Yes. Please “___me___as soon as possible, My mobile I'm calling about (the new nmamor fe C7700 BOT a8. aneial Martha So that's 07700 897 833, I's about (the sales website) Janusz That's right Please call me back as soon Martha OK.['ll®___Liko your as possible. Janusz Thanks, Martha. My number is (07700 gg7 833). 4 Work in pairs. Practise the conversation in 3. Asking for cepetition and 9D For more exercises, go to Practice file 4 on page 60. checking Sony, | don't understand, 5 Work in pairs. Practise two telephone conversations. Student A, turn to Can you repeat that? So thet's (07700 897 833), panini ieee interactive Workbook» Email end Exercises and Tests aentdea ©» Interactive Worktook) Email end Exercises and Test 's there anything else? Vl give (Liko) your message, File 01 on page 70, Student B, turn to File 06 on page 71. > Interactive Workbook »» PhrascbankRead about a company. Answer the questions, Synox Solutions is en IT company. There are two offices in Europe and one office in the Middle East. The head office is in Bristol in England, They have projects with clients in Europe and the Middle East, They manage computer systems and write new software, There are 25 people in the head are departm Sales. They also have t nts for Human Resources and sms of IT technicians For projects. 1 Where is the head office of Synox Solutions? 2 What do they do? 3 What are the departments? 4 Isitabig company? ‘You work for Synox Solutions. Listen to three voicemails on the company phone. Complete the messages. Caller: Calter Reason for call: Reason for call STEM Tele Messaye Message: Caller: Reason for call: Message: Work in pairs. Read the names and numbers of people in head office. Who do you give the messages in 2 to? Name Depa [een | Frank Rog: Tell the class your answers.Leaming objectives in this irs eee nana Ryans Oe Cae raece Starting point 1. What does Microsoft make and sell? 2 Does your company © make aproduet? * sell a product? 3 what product does it = make? * cell? ‘Samsung / electronics SESS] = 2 37> Listen again. Complete with the words, cars olland gas televisions and mobiles food aeroplanes Company type Products Gezprom energy Dessault aeronautical Aldi retail Toyota automobile Samsung electronics 3 Workin pairs. Choose a company from 1. Asit and answei. Example: A Iwork for Aldi B What type of company is it? 4 Ita retail company. B What do you do? a8] A Wesel food.4 36> Listen and read. What type of company are Embraer and Uniglo? Embraer is a Brazilian company We make and cll aeroplanes. We have factories in Brazil and sales offices all over the world. In the factories we build aeroplanes. We also design nevr products by computer in the R&D" Department. We export products to China, the USA, and Europe. *RED = Research and Development '§ 39> Listen, check, and repeat. 7 LUndertine the correct verb in italics, 1 We export / build cars in factories in Europe 2 We design / buy new pruucis in the R&D Department 3 Customers visit the store and build / buy clothes, 4 We also have an online store. Customers order / deliver products online. 5 We buy / deliver the products to the customer D) For more exercises, goto Practice file § on page 62 Choose five verbs, Write five sentences about your company. make sell have build design buy order — deliver Examples: We make andsell____. Wehave ___ factorieo / stores. export Present your company to the class. @) tnteracive Workback Glossary Uniqlo is a Japanese company. We sell clothes. We have stores inx3 countries around the world. Customers visit the stores and buy the products. W store. Customers order products online. Then we deliver the products to the customer. aE Tip | Countries and nationalities the UK British Brazil > Brazilian Italy = ttalian India - Indian Mexico > Mexican Jepan > Japenese the USA. American China Chinese jealso have an online Ss 2 a 2 3 2 SgLanguage at work | Present simple: he / she / it 1 40> Listen and read. 2 Complete the table Auchan isa retail company. It sll hhas stores in Europe ard Asia. The he France. Martin Reuland works for ‘workin the head off food and clothes. it ead office isin Croix Auchan, but he doesn't feisa store managerin Calais, = e a Gis an electronics company. It makes and sélls televisions and mobile phones. Sop Jin Lee works m the R&D Department {in Seoul, She designs new prodi eleven countries UG has over 20 factories in ‘and exports products all over the worl, ‘Type of company Products Auchan LG 3 Underline the verbs in the texts in 1, 4 Complete with -s, does, or doesn't, Positive Negative Question Short answers He/she /it He / she /it = zi sell___ design he/she /it = foodproduets. new products. make products?’ No, he/ she / it Yes, he / she / it 5 Complete the sentences with the correct form of the verbs in (brackets) 1 Auchan____ (eit) foad and clothes, ae —— {not work) in the head offioe Tip | have / has 36 — (have) over 20 factories in eleven countries, We write '/you / we / 4 She________ (design) new products, they have but he/she / it has: 5 t____ export) products all aver the world. ‘fas sores all ovr the world. 6 LG_____ (not make) food productsPut the words in the right order, 1 Martin / work / Does / Croix / in __ 2 export / LG / products / Does $ Auchan / have / stores / Africa /in / Does 4 design / Soo Jin Lee / new / Does / products _ 5 she / work / the Sales Department / Does / in __ Match the answers to the questions in 6 No, it doesn't, __ d Yes, it does b Yes, she does, — © No, she doesn't. _ © No, he doesn't. 41> Listen and check, Complete the question words 1 Wh______ does Martin work? 2 Wh_____does S00 Jin work for? 3 Wh______ does LG export? ‘Match the questions to the answers. 41 What does Auchan sell? __ a He’sa store manager. 2 Where does Soo Jin work? b Iteells food and clothes. 3 What does Martin do? € Itexparts televisione and mobile pluses, 4 What does LG export? He works for Auchan, 5 Who does Martin work for? _ € She works in the R&D Department, D) For more information and exercises, go to Practice file § on page 68 Work in pairs. Student A, turn to File 03 on page 70. Student B, turn to File 09 on page 71. ictically speaking | Big 1umbers 42D Listen and repeat, o 1 2 2B MW 1 6 7 i io 2030 40 50 60 70 80 90 100 1,000 Work in pairs. Take turns. Choose six numbers. Student 4, say your numbers, Student B, listen and write the numbers, 43> Listen and repeat, 27 2 145 610 3.900 71,380 172,000 50,000,000 44D Listen and write the numbers, 4 DD For more exercises, go to Practice file 5 on page 63, Work in pairs. Answer with numbers, 1 The number of employees: in your office / in your company 2 The population of: your town J your eity / your wwuntry sionpoig | sun1 Read about a company. ‘What does it sell? Does it deliver the products? 2 app Carel Peeters fru Belgium calls Paul Rice at Buroboxes. Liston and complete the order form. ea a = (ao | euros euros | Euroboxes delivers cardboard boxes to businesses. We sell standard cardboard boxes but we also design packaging for your needs. 3. Who says the phrases from the conversation? Tick (/) Company ‘or Customer. 1 Can Thelp you? o o 2 T'd like to order Standard Single Wall boxes. [7] o | 3 Do you have the item number? Oo oO Re coer 4 How many would you like? o oO Key expressions 5 Does that include delivery? oO oO Ordering items 6 And [ also want 5,000 medium. Oo oO ; I'd like to order (small Standard Single Wall boxes). 7 What's the price? Ey Yo Do have the item ik Lea 8 The total price is 3,250 euros. Oo o The item number is 9 Can you confirm my order by email? (Ssw-3411) 2 eect CB Oo How many would you like? 10 I'll email that now. oO oO | also want (5,000 medium). Talking about the price What's the price? Does that include delivery? The total price is 8,250 euros). ‘Asking to confirm Can you confirm my order by email? What's your email? il email that now. @ » ineractive Workbook >> Phrasebank 4 45> Listen again and check. D7 For more exercises, go to Practice file 6 on page 62, 5 Workin pairs. Practise a conversation between Paul Rice and a new customer. Student A You are Paul Rice. Answer the phone and speak to the customer. The prices of boxes are: 20 cents (small), 25 cents (medium), 30 cents (large) Student B You are a customer. Order boxes: 7,500 small, 5,000 medium, 2,500 large. Ask for the total pri ©» Interactive Workbook 99 Email and Exercises and Tests ee ee reeThe question game Work in pairs. Look at the three topics. 1 Student B, tick (7) a point for Answer the questi Change roles and repeat 1 Repeat the activity for Topic 2 (Work) and Topic At the end, count all your points. What ic 1 (You). Yo Topics Topic 2| Work = your workplace: «your department + your responsibil + other? Topic 3| A company * head office and offices location products and a 2 have 5 minutes, Total points: Seu OMe Tw a)Soetae csr 4 unit ut food and Working with words | Food and drink oy dines 1 Read the lunch menu in a company cafeteria. Match the pietures to the meine items in the menu ern Berens oon ie $750 urtyandrice $6.50 Starting point 1 Atwork, do you eat lunch © at your desk? * in the company cafeteria? > ina café or restaurauit? 2 What do you eat? ‘ip | Saying prices $10.00 = ten dolars $10.50 = ten dollars fifty $0.50 = tify cents2 AGP Listen, check, and repeat. 3 47> Mr Shimura is a visitor. He's in the company eafeteria with Mr Jarvis, Listen to the conversatian Are the sentencee truc (7) or false (FY? 1 Mr Shimura wants steak and fries with salad, —_ 2 Mr Jarvis wants chicken curry and rice. — 3 Mr Jarvis would like chocolate cake 4 They want coffee, —_ 5 The total price is $23. 47> Listen again. Number the sentences in the right order (1-5). & —_ What would you like? b __ Tilike steak and fries with salad © — Hello, can I netp you 4 __ That's $23, please. © —— And can I have tomato soup with bread? 48> Listen and repeat the sentences in 4. ‘Work in groups of three. Practise a conversation in the cafeteria, Order food and drink from the menu in 1. Take turns to be A, B, and C. Student A You work in the cafeteria, Student B You work at the company. You are with Student C. Student (You are a visitor at the company. You are with Student B cep 49 Listen to Mr Shimura and Mr Jarvis at lunch. Who says sentences 1-5? Tick (4) Mr Shimura or Mr Jarvis. Mr Shimura Mr Jarvis 1 [like steak. 2 I doo't like sushi 3 Like Japanese food. 4 Do you like Indian food? o 5 Yes, Ido. Oo >) For more exercises, go to Practice file 6 on page 64 ; Saas Work in groups. Discuss the questions. oe What food do you like? Do you like the food in 1? Tip | I'd like, | like Do you like food from other countries? For example, do you like Indian food? Say /id ike ... when you Italian food? Thai food? oder food: Examples: A What food do you like? B Ike steak, butt don’ ike fries. 4 Me cheken cary. A Doyow like Japanese food? —_B Yes, Ido. / No, I don't Say | Tike ... about food in ————_ general: (> Interaciive Workbook » Glossary ike salad.Language at work | can / can’t 1 Do you have free time at lunchtime at work? What do you do? 2 Read about the company, FE. What do 100 employees do at lunchtime? EE employees sing at work EE has offices in Merthyr Tydfil in Wales. 40 employees are in the company choir. They meet at lunchtime and they sing! ‘3 50> Listen to a conversation. Who sings at lunchtime? The man or the woman? 4 50> Listen again. Complete with can or can’t. ‘A What do you do at lunchtime? B [sing in the company choir. you sing? Do you want to come? ANo.13___ sing 5 Work in pairs. Practise the conversation in 4, 6 51> Look at the pictures. Listen and repeat, 1 play golf 2 play the guitar 3 speak English 4 playtennis. «5 runamarathon 6 cook italian & ‘7 Work in patrs. Ask ana answer questions about the activities in 6 Example: A Can you play golf? B Yes, J can. Can you play golf? A No, Fant. DD For more mation and exercises, go to Practice file 6 on page 65.8 Stand up. Ask three people the questions in the table. Write their name and answers, What sports can you play? | What languages can you speak? What musical instruments can you play? What type of food can you cook? 9 Tell the class about the three people in ©. What cau they 40? Example: Mario can play tennis and football. He can speak three languages ~ Ltalian, English, and Chinese. He can't play a musical instrument, but he can sing, and he can cook Italian food! Sueno | 9 yun Practically speaking | Days and times 1 52h Listen and complete with the days of the week. Listen again and repeat. Wednesday Sunday Friday Tuesday 2 Work in pairs. What days do you * gotowork? + havefree time? play sport? 3. Read two notices at a company. 1 What day is golf? What time does it start? 2 What day is choir? Whet time does it start? What time does it finish? S ° Play golf after work Sing at lunchtime on Tuesday! On Monday at 5,00 iene euetnmsees Call Nashil in Human Resources 12.00-1.00 in ream 31A (extension 221) for information. Al employees neeome py 4 53> What's the time? Complete with the number. Listen, check, and repeat, 1 lt's___ clock. 2 Its__ fifteen, 3 It’s thirty. 4 It’s forty-five. i nn DD For more exercises, go to Practice file 6 on page 65 Tip | on + day, 5 Work in pairs. What time do you at+time + start work? + lavelunch? «finish work? ‘on Manciay, on Tresday at twelve olclock, at two fifteenBusiness communication | Inviting, accepting and declining 1 54> Listen and match the invitations to the conversations. play tennis have dinner Conversation 1: Conversation 2; 2 54> Listen again, Match 1-9 to a-t, 1 Doyou like — a... denice 2 Would you like b ... Mexican food? 3 That would __ ¢ ... play tennis after work? 4 Tm afraid Im 4... tohave dinner? 5 Is six thirty e ... OK? 6 Mayen want to £ ... Tean't today. 7 Talove to, but — & great 8 See you hi... on Thureday. 9 That'd be _ i busy at six, 3 55p Tick (/) the correct answer to the questions, Listen and check. 1 Would you like to play tennis? a Yes, [id like tennis. b Yes, that'd be great. 2, Do you want to play on Friday? a I'd love to, but I can't. b Id love to, but I don't. 3 Whit day van you play? @ Sorry, | can't, b On Thursday. 4 Is six OK? a [afraid I busy at six. Is six thirty OK? b Im afraid I'm busy at six. Is six thirty OK? 4 Work in pairs. Take turns. Student A, ask the four questions in 3. ‘Student B, close your book. Answer Student A’s questions. Se] Key expressions D) For more exercises, go to Practice file 6 on page 64. Inviting 5 Work in pairs. Practise two conversations using the flowchart. Would you tke to have dinner? Invite the other person to Do you want to play tennis ‘« have dinner at a Mexican restaurant at 6.30 after work? Accepting (saying ‘Yes') Yes, please. That would be ‘That'd be great. Thanks. ae ape Declining (saying ‘No’) I'd love to, but | can't (today), I'm afraid I'm busy (at six). Saying alday reine 6 Workin pairs. Invite your partner to do something after this lesson. What dey can you pay? What time? Is sx thirty OK? —————— ‘@» Interactive Workbook 9 Email and Exercises and Tests ©» interactive Workbook »» PhrasebankPlay the game in groups of three or four. You are in a restaurant with new clients. © All players go to START. + Toss acoin, Heads = Move 1 square. Tails = Move 2 squares. * Ona blue square, follow the instructions. Talk to the person on your left. * Ona yellow square, ask the person on your right. START INTRODUCE What food Do you like , do you like? Halian food? eC UE RE et Ty SAY GOODB) - ; What can What h you cook? languages can 2 : you speak? What musical | uma What sports instruments ean you play? - can you play? INVITE THE OTHER PERSON Can you ‘What sports Can TO PLAY TENNIS play tennis? do you like? you sing? ON FRIDAYWorking with words | Office technology 1 56> Listen and read about three people at work. Who 1 works in Sales? 2 is an engineer? 3 isa graphic designer? Andrea THE NETHERLANDS Mustafa QATAR Y'min Sales. 1work een engine rote Mee ee ater con cies 1. Where do you normally foranoilcompanyand 'Magraphicdesignerin | and workin my hotel ork (cular office Tmanageprojectsall Brisbane ustraliaand | room orin my car. {have at home)? overtheceuntryinmy 1werkathome Idesign desktop computer in Office, ThaveaPCand” Websites onmylaptop.{ | my office. When Itravel 2. What technology do aprinter. Onsite [have have Skype meetings with | [have my laptop and a youuse? atabletfornotesanda — Listen, check, and repeat, 4 Work in pairs. What things in 2 do you have at work? 5 Read the emails from the people in 1 and answer the questions. 1 What is the email about? Write Site report, Presentation, or Company logo on the ‘Subject’ line. 2 Who writes the email? Write Andrea, Julie, or Mustafa L: Subject: Dear Francisco Here is the design for your new ‘company logo; www.Ql.com/ER Please click the link and then enter your password. You can download the logo if you | went. | Can we Skype tomorron? Best regards a J Subject: Dear Sara Pleese find attached my site report and photos. Can you print the report for the meeting (on Friday? There is a document from head office on my desk. Please scan the document and | email it to me. 1am back in the office on Thursday, Regards | Subject: i Laura [am late and the sales presentation about the new product starts at 2.00 — in meeting room 1. The resentation is on my computer. Can you save it on 3 USB stick? And ‘can you switch on my laptop and | then connect the projector to the laptop? They're in the meeting room. Thanks Hi Gemma, sony glohalinfo co.uk on a USB stiek ona USB stick, areport DD For more exercises, go to Practice file 7 on page "D> interactive Workbook» Glossary re a password ‘Work in pairs. Talk about the things you do / don't do at work. Exanuple: 1 download information. 1 scan documents. I don't save documents Pe to the laptop Tip | computer / USB stick desktop computer = PC USB stick = memory stick = flash drive vr ABojouyde| | z wunLe Tip | ‘s Plerre’s desk = the desk of Pierre Remi and Ludo's office = the office of Remi and Ludo Language at work | Possessive adjectives 1 58> Felipe Gonzales has anew job at IUG. Listen to the conversation. Are the sentences trie (T) or false (F)? 1 Felipe is the new marketing manager. 2 There are six people in the team, 3 Nadine manages the website, 4 Olivier and Sandra are in the office today. — 5. Felipe has a printer on his desk, —_ 58> Listen again. Match 1-7 to a-g. mm the new marketing assistant. We have six people in the team. — He manages key accounts She manages the website, —_ You are in this office. —_ They are at a conference. The printer is here. We all use it. —_ Her office is there. Your desk is here My name's Felipe Gonzales, ‘Their desks are over there Its ‘on’ switch is there, His office is there, Complete with the possessive adjectives from a-g in 2. aes) 1 ny tt you we he they she Complete with possessive adjectives 1 I'm the Production Manager. _MY__name’s Antonio. 2 Selma and Luis are from Brezil, but ___ company is American. 3. He's my manager. __ office is over there. 4 The company is German. — head office is in Berlin, 5 We're Marc and Rosa, This is __ department, 6 She's from China.___ company is Chinese. 7 You are the assistant. ___ office is here. 59> Listen and read. Where is the laptop? A I can't find my laptop. B Isiton your desk? A No, tient. B Isit on Pierre's desk? A No. B Isitin Remi and Ludo’s office? A No, itisnt there B Isitin your manager’ office? A Oh, yes, itis! Thank. 59> Listen again. Circle ‘s 9 For more information and exercises, go to Practice file 7 on page 67. Our project manager is Pierre.‘7 Work in pairs. Where are your things? Student A, see below, Student B, turn to File 08 on page 71. Student A. 1 Choose an object for each name and place. smartphone USB stick projector laptop Juliette’s desk Andrey’s office the manager's desk — Meuhat aud Sultan's office — — 2 Answer Student B's questions about each object. Example: B Is my smartphone on Juliette's desk? A No, itisnt on her desk. B Isitin Medhat and Sultan's office? A Yes, itis in heir office 3 Ask Student B about these objects. Match to the names and places. webcam digital camera printer tablet Juliette / desk at Andrey / office the manager / deske Medhat and Sultan / office ABcjouyoal | Z wun actically speaking | this, that. these, those ‘1 Match the sentences to the pictures, Write the letter, 1 This is my USB stick, 2 Thet's your USD stick. —_ 3 Those are your documents. 4 These are my documents, DD For more exercises, go to Practice fle 7 on page 67 | ‘Work in pairs, Put three objects from your bag on the table. Talk about ‘your objects and your partner’s objects. Examples: This is (your mobile). That's my pen). | These are my (keys). Those are your (pens)Business communication | Giving instructions ‘1 What technology do you need for a video conference? 2. Ryan Mitchell works for a company in Methourne, Australia His company works with Julie, a graphic designer in Brisbane. Normally, Ryan and Juli # talk by phone, Today, they need a video conference on the computer. Ry. asks his colleague Amanda for help. = —_ 60> Listen to the conversation. What technology do Ryan and Amanda talk about? 3 60> Listen again. Match the questions to the responses 1 What's the problem? —_ a No, Idontt 2. How does it work? bb I don't know how to use this software 4 Lio you have a headset? © Fist, you need to enter ner name 4 Does it work now? 4 Yes, I think so. 5 Is your microphone on? e Just there 6 Where do Iwitchiton? I dontt know 4 Work in pairs. Practise the conversation between Ryan and Amanda Look at the pictures. Use the questions and answers in 3 to help. First you need to enter her name. + Contact request A ales Ba izet Conacs — Q Recon Be ony Julie Bamber a she Rene: Key expressions Asking for help What's the problew? | don't know how to use ... How does it work? Where do | switch it on? Checking equipment in you have a ...? Is the ... on? Does it work now? Giving instructions You need to... Sequencing the instructions Fist . Next. Then... 5 Work in pairs. Practise asking about technology and giving instructions Student A, tuiu tu File 04 un page 70, Student D, turn to File 10 on page 71 YD For more exercises, go to Practice file 7 on page 66 @ » Interactive Workbook » Phrasebank (D> Interactive Workbock b> Email and Exercises and TestsWork in groups of four. You are in two teams; Team A and Team B (two otudents in each tea). 1 Team A starts. Choose a picture. Say how the technology works. DO NOT say the name, Team B guesses the technology. Example: A First, you switch iton. You also need a computer. Then connect it to your computer. Next. play your music and listen, B Its the speaker. A Correct. You win a point 2 Team B - Your go! Repeat the activity. 3. Repeat the activity for all 16 pictures. There are 8 pictures for each team. Do not use the same picture twice. Your team can win 8 points. Which team is the winner?Working words | Transport and travel 1 Read the pie chart about travel in Japan. Answer the questions. | 1. What percentage (%4) of people go to work by car? 2. What percentage of people walk to work? 3 What percentage of people go to work by train? - How do people go ta wnriein Iapan? A aeeitee oes Awa nonce Gig eee fyricee— en Tees. u—& job? Where do you 3, How long does it take? travel? 2. Gib Listen and repeat the transport words, oe 8 8 te see car bus train bicycle motorcycle 3 Find out about your class. Ask people the question and tick (/) the answers Frample: A How do yougotowork? BT walk How do you go to work? ‘Answers walk. G . I go by car 7 = I goby train 90, travel I go by bus. Use go for everydey travel: f 1 20 to work by train Ugo by bieysle. 'se travel for long journeys, Igo by motoreycla 1 travel from London to ee Other? (Write answers)to your class. Example: Five people walk to work. / 25 per cont of the class walk to work. and tick (/) the transport. taxi] bus) train] terminal _ bag — receipt — boarding gate —_ AN R_ PO 7 Complete with the verbs. want (<2) take checkin leave 1 Can you 2 Which terminal do you __? 3 Do you 2 receipt? me to the airport? 5 Do youhave any bags to — 2 6 Your flight at one o'clock. 7 Please 8 What time does the flight — in 8 62> Listen again and check. 1 Inthe taxi A Ask for the airport. B Ask which terminal. A Reply. B Say the price. Ask about receipt. A Reply. (© interactive Workbook Glossary 4 Work in pairs. Draw a pie chart for the answers in 3, Present the chart 5 62> Donald Jones is on a business trip. Listen to two conversations jane [- 6 Find the things in the pictures. Write the letter. passport e-ticket _ RT CHECKIN ) pearl, | 8 wun go arrive have 4 Cant your passport and e-ticket, please? to the boarding gate at twelve fifteen, Muscat? 1D For more exercises, go to Practice file 8 on page 68. 9 Work in pairs. Practise Donald’s two conversations. 2 Atthe airport: A Say your fight. B Ask for passport, ticket, and bags. A Reply. B Give boarding card. / Say when flight leaves. Freee) oo Tip | take + tanspuit take + transport = travel by transport: take a taxi to the airportLanguage at work | was / were 1 63> Donald Jones is in his office. Alice asks about his business trip. Match the words to the time phrases. 1 Dubai — last Wednesday and Thursday 2 Oman and the UAE yesterday 3 Muscat — ¢ last week 4 on holiday — 4 forfive days 63> Listen to the conversation again. Underline was, were, wasn't, or weren' Alice Hi, Donald. Where were you yesterday? Donald In Dubai. I !was / were in Oman and the UAE for five days. Alice Olu yes. How ®was / were your iy? Donald OK. Our clients in Muscat was / were very happy with the new machines, Alice Great! Was Muscat nice? Donald I don't know, because I *wasn't / weren’ there very long. Er... Iwas in Muscat last Wednesday and Thursday and then there Sas / were ‘two meetings in Dubai yesterday. But they °wasn't / weren't very usefull And what about you? "Was / Were you busy last week? Alice I ®wasn't / weren'there. I was on holiday. 3. Complete me rules for te verb be with am / 1s / are or was / were. We talk about the present with —_ We talk about the past with —___ 4 Reed the next part of the conversation. Complete with was, were, wasn't, or weren't Donald How your holiday? Alice Great. We? in Barcelona for six days Donald Iwas in Barcelona last year. It was a sales conference, so it a aholiday. The restaurants ¢ very good, but the city | busy. Were there hundreds of tourists? Alice No, there‘ __. It was quiet in the centre. 5 64> Listen and check. 6 Work in pairs. Last week Donald and Alice were on a business trip. Look at the pictures. Say sentences about the trip. Example: They were in Paris last Monday | Thursdayand Friday Monday and Tuesday ‘Wednesday7 Workin pairs. Ask and answer questions. Where were you * yesterday? lastnight? © last weekend? 9 For more information and exercises, go to Practice file 8 on page 69, 8 Woris in pairs. Ask questions about two business trips. Student A, turn to File 05 on page 70. Student B, turn to File 11 on page 72. ractically speaking | Months and dates 1 65> Listen and repeat the months. January February — March April May July August — September October-November June December 2 66> Listen to the conversation. Tick (/) the months in 1 you hear, 3 86> Listen again. Mark (X) the dates of these events, last trip to Turin nextirip factory visit sales conference JUNE JULY Mt W Th F Sa Su M NM W Th F Sa > afz[3/4|5{6]7] 1{2/3)4 Su 5 AUGUST MN W | | 8] 9|10| 11/12] 13/14] | 6 8 | 9 | 10 wz 34 35/16/17 18/19] 20] 21) | 13] 14 15 | 16 19 2 ! 22 [ea|26|25 [20 [27] 20] [zo] zu [zal ea 26 m0 i112 ae 9 EE) br SEPTEMBER MT W Th F Sa Su za |e | zo 7] ]2 | [ape 3 |¢/10]n)i2/ as 15| 16 | 17 | 18 | 19 | 20 [1] za [35 [527] felelol PL 4 67> Listen and repeat the dates, Ast June 3rd August ith August 1th September 27th November 30th November 2D For more exercises, go to Practice file 8 on page 69, 5 Workin pairs. Ask and answer the questions. What's the date today? When's your birthday? ‘When was your last holiday? Tip | Saying the date Near say the eighteenth of March We vite: 18th March 18 March 183Business communication | Arranging a meeting 1 Read the email from Simon about a meeting. Answer the questions. 1 When fe the meeting? 2 What is the meeting about? ‘Subject: Meeting To: Ines; Frieda 1d lke to arrange a meeting about the sales trip in September. ‘Can we meet on Tuesday 30th August at 11 a.m.? Best regards ‘Simon 2 Read the replies. Answer the questions. 1 Who can goto the esting? 2 Who can't go? Why not? Dear Simon Ym sorry, I can’t mest on Tuesday 30th August. I'm visting our factory. Hi Simon ‘Tuesday 30th August is fine for me. See you at 11 am. Kind regards Regards nes 's] | Freda i 3 68> Simon calls Ines. Listen to the conversation. When can they meet? es 2 8°? Listen again. Complete with the words. Imbusy Are you free Can we arrange How about Key expressions What time I'm free Is... OK Arranging tomast Simon It’s about the meeting. * anew date and time? I'd like to arrange a meeting. Ines Yes, of course, Can we arrange a new date. Simon 4___ on Wednesday 3ist at 2 p.m.? and time? Ines Sorry, ?________. I'm visiting the factory on Tuesday Asking about dates and and Wednesday. ‘times Simon ‘_____________ Thursday moming? Are you free then? How about (Wednesday)? Ines Yes, ® on Thursday morning. ® Can we meet on / at ...? is good for you? Are you free on (Monday) Staion) 7 10 aint, for you? at (2 p.m.}? What time is good for you? 5. 69D Match 1-6 to a-f. Then listen and check. ls @am,) OK foi yu? 1 Tike to atiemge — & ... on Tuesday 3rd Apri Siieeivaratee ae b ... 'm busy. Jpn free on (Friday) / at + [82pm — Sore Ameen, (Spm). 4 How about 4... OK for you? (Tuesday) is fine for me. 5 Sorry, ¢ ... is fine for me. 6 The 2ist April f Friday 1ith February? Saying you are not free. Sorry, I'm busy. ‘DD For more exercises, go to Practice file 8 on page 68. I'm sorry, | can't meet on (30th June} / at (11 a.m.), 6 Work in pairs. Student A, turn to File 02 on page 70. Student B, turn to File 14 on page 72. @ » Interactive Workbook »> Phrasebank (@m inceractive Workbook 9) Email and Exercises and TestsWork in groups of four. Divide your group into Pair A and Pair B. Pair A, see below. Pair B, turn to File 13 on page 72. Fair a Read information 1-3. Complete your calendar below. KLM FLIGHT SAG PAULO — FRANKFURT DATE: 18TH APRIL FLIGHT TIME: 12.68 RETURN FLIGHT. 23RD APRIL TDI Annual Sales Conference Frankfurt | 20th-22nd Apri fossa Subject: Sales trip | To: Gerard, tgor 8 | The cates for your calendar are 8th-1ith May, April-May 20 a7 j——|Hetiday||___ ES Listen to a voicemail message. Write the information in your calendar. 7 Havea teleconference with Pair B. Arrange a date for a meeting,The re’ n game Work in pairs. Take turns to choose a square. Tolk to your partner. Read the instruction ‘and answer. ‘Answer the questions. Complete and win five squares in a row, across (3), down (J), or diagonally (S). Introduce yourself. Ask and answer three questions about your company. all your partner. You: Ask for Piotr. Partner: Say he's out. Toke 0 message Say five transport words. What's your company? Can you spell it? Ask and answer about your last business trip ‘or holiday: How was it? (

British | Say three abilities. Example: | can use PowerPoint software. ] Say goodbye to , your partner.1| Practice file Working with words 5 Read the name badges, Complete the Gonvereationo with « /an+job. 1 Complete with the words. “ Hello I'm myname Hi A‘ Hello 2s Monika Kelly. Be Arnaud Cagnol _ LanceJones Engineer | IT Technician 2. Match the questions to the answers. A What's your job, Arnaud? 1 What'syourname? a. I'mamaneger. Bim! And you? 2 What's yourjob? bb I'm Katja. Atm? 3 Lookat the pictures. Complete the jobs Josh Armstrong © Ahmed Al Omran Sales Representative Finance Director . ’ A My name's Josh Armstrong. ‘What's your job? Brmt Business communication 1 Put the conversations in the right order. ta Nice to mest you, Zoran. I'm Kevier b 4 Goodmorning Are you Zoran? © —Yes lem. 2 a __I'mAbland thisis Kashyar. b __Niceto meet youtoo. € Nice to meet you, Kashyar. 3 @ Nice o meet you too, Zoran, Goodbye. b Yes, sae you scon, Xavier. Andit was nie meeting you, Kasyar, © See you soon, Zeran. 2 Underline the correct word(s) in italics. ‘Welle / Good afternoon. What's your name? 2yy name / rm Alek. office a st name / surname? Its Sagarra, a A B , A “What’s/ Are you Petra? 4 Complete vit car an ean a c B a B ae Tm Leura and his is / this ismy Alek Segarra, tet Nice to meet you, Alek. : ee Nice to meet you °t00/ soon 4 technician 2 > carector Quadbye / See yuu suv, Alek, 6 ___office manager Goodbye, Laura. And it was nice *meet / meeting you too, Petra. 7 engineer 8 © Yes, byePractically speaking Write in the letters with the same sound. 20 ROT AN Ky Lott, Language at work | I’m / you're / Are you ...? To be Form Positive: 1 m Aer 1 am Monika You ie atechnicien, You are adirector Negative: 1 ‘mnot——amassistant, } amnet — amanager You ‘remot. —_anengineer, You arenct_—_atechnician Ouestions: Am 1 amanager? Ae you Laura? Short answers: Yoo, I am. you ate. No, I ‘mnot. you aren. A Are youa ilrector? B Yes, amt, Ima finance director. A Are youa manager? B No, ’m not, 'man assistant. A You'reo manager, B-No,1'm not. ma director. A You're nota technicion. B Yes, lam. 1 Underline the correct verb in italics, 1 Hello, i / releadera, 2 Andyou am / are Alek 3 No, 'm/ tenet. I'm Alex. 4. You am not / are not an engineer. You're a technician, 2 Complete with ‘m, ‘re, ‘mnot, or ‘re not. 1 You___ a manager. 2 Nol ____amanager. ete a director, 4 You a director, You're a manager, 3 Underline the correct verb in italies. A Are you an assistant? B Yes, 1m / am. Iman office assistant A 24m / Are you an assistant? © No, |3imnot / not. Urn a manager. 4 Complete with the correct verbs a you Tomas? B Yes,1?____. Are you Enid? a A No, 13___ T'm Laura. = z a 5 Tick (7) the correct sentence, a orb, = 1 a Bim Kashyer 8 b Hi Ire Kashyar. 2 2 a Am you Maria? o bb Are youMaria? » 3a Your Rachel Z Youre Rachel 2 4. Youtenotan engines b You am notan engineer 5 Are you amanager? a Yes,t'm. b Yes, ar. 6 Are you Xavier? a. No,T'mnot. I'm Alex. No, Inot. Alex.Working with words 1 Complete with the words. ‘company South Korea office Samsung A Hi, work for! int B My?_____is BMW. The head *____is in Munich. 2 Complete the country names with a, @, i, 0, OF u Br sa ron jap Suth k cha Spoeoon K— 1 3 4G_rm_ny 5 6 1 8 3 Lookat the business cards. Complete the information. Taro Nakamura Engineer Honda, Tokyo, Japan 1 Myname's Vm from My company is ‘The heed office Jenny Thomas Sales Manager Nike ine Oregon USA 2 Ym —___.'m from work for. The head office fs Robert Bosisio IT Technicion Inaitex Arteixo | Spain 3. My name's Tim from ‘My company is___. The heatloffice isin__ 2 ‘Practice file 4 Put the words in the right order. 1 you/ from / Where / are 2 office / is / Where / your / head 3 your / company / What / is 5 Match the questions in 4 to the answers a. My company is Siemens, b itsin Zurich ¢ I'm from Brazil. — Business communication 1 Put the conversations in the right order. 1 @ — Yes, of course. One moment. — Good afternoon. Can I speak to Regis please? — Thanks. —L. Good afternoon. IP Blactranice _— Good morning, Pascale speaking OK. Thanks, b 4 2 a —_ No,T'm sorry, shes notin the office. > © 4 __ Hello, Is Simone there? 2 Complete the conversations with the words. speaking there One moment Hello, Sara ! te Cole es Yes, sure, 3_____ Thanks. that It's A Hi,Is4 B No,itisnt. A Is Pauline ®__ 2 B a ep oe inthe office out Pavline? 5 Gemma No, I'm sorry. She's 7____— OK. Then. 3. Underline the cocrest word(s) in italics. {A Good morning, Cisco Sytems B Hello Can! seat / speaking o Hugo, pease? A Yes, it is / of course. 3A / One moment. B ‘OK, thanks / No, thanks.Practically speaking Mateh 1-4 to ad, My phone number is 07700819527, —_ Flight KLM 214 is ready for boarding, ‘The security code is 2424, _ ‘My passport number ie 017317580, —_ xo four two four zero one seven three one seven five eight nine zero seven seven zero zero eight one nine five two seven, ‘wo one tour Language at work | is / isn’t ae He/She/It is in the head office, eae inPanifu Negativ He/She/1t isnot in Chi, He/She/It isnt in Japan Questions: 1s he/she Jit in Brazil Short answers: res, he/shesit is, Ne, hes sno sit ent. Richard isin the Recife office. She's in Chine. Iisa’ Spain, A Ishe in Saul Arabia? B Yes, heis. A Iethe head office in S80 Paulo? B No, itien't. I'm Rio. 2 Complete with is() or isn't, 1 Pan’sin China He in Jepan, 2 Clare isn’t in Germany. She — in Spain 3 The head office ie in Milan, It in Rome 4 Heisntin Brazil. He ____in the USA. 5 The company isn't in Saudi Arabia It____in Kuwait. 6 She's in Tokyo, She __in Seou| ‘Maten the questions to the answers. 1 Ig Henri in China? 2 Is Carole in the Rome office? 3 Isyour company ING? _ 4 No, itisn't Its ICL b Yes, hei, He's in Baijing © No, she isnt. She's in the Milan office. Tick (V) the correct sentence, a orb, 1 @ He not in Kuwait He in’ in Kuwait b a. My company is Electrolux b My compeny Electrolux. Is she's inthe hoad office? bb Issheinthe head office? 40a Yes, it in Japan, bb Yoo, it’s in Japan, fa She's from Spain 1b She from Spain 2 [sit’sin Berlin? b Isitin Besin? = a 2 a e o N ° s 3 3 5 5 S Complete with the correct verbs, AL your company in South Korea? B Yes, it?__ ‘And your company? Al’. in South Korea, tt 4 fn Japan, Ae, Rogis in the Rio office? B No,ne® He’ ___in the Sto Paule office ‘A Sara*______ in Germany. She ?_in Italy, Bw she in Rome? A No, she # She in Torin,Working with words Business communication 1 Look at the pictures. Find the places in the box. 1 Complete the words. Hi Ada eee eee ‘map of my company. > —send me 2 "ep of your company A the beet eS) 2 Underline the correct words) in italics Se ‘Dear | Helo Mr Chen St wnite/ Ym writing about my vst to your head office “Are you / Can you send me the address? * Best / Kind wishes Kimberly Black 3 Match 1-5 toa-e, 1 Thank you 2. Ym writing 3 Can yousend 4 Please find 5 Kind _ about my vist, aitached 2 map, b ©. for your email, regards “me your number? Complete the formal phrases. 1 Hello Magelaine — Het Medelaine 2. Thanks for your = 2 Match the opposite adjectives. email for your email ee — aay 3 Ploase send a —_— Die ar Photogreph please send « photograph? wecie va 4 Hereisthe ae document, attached the document. 3 Rewrite the sentences 5 Best Best___ 1 The office is new Ws__anew office _ 2. The taetory ie ola. Ws 3 The cafterials good. its 4 Theearperkisbig. its 5 The warehouse is smalPractically speaking Read and tick (/) the correct email or website address. 1 www dot uk dot tata dot com a wuwaktata com b wwwuktata.com © wwwtataccoule 2. paolo underscore boas at meteo dot pt 4 pavlo.boas@mereocom b paclo-boas@meteopt © paoio_boaseameteo.pt 3. Kedot steger at gp dash oil dot com a Ksteger@gp_oilcom D Ksteger@gp-ollcom © kesteger@gpoil.com Language at work | We / They are | Wh- questions To be Form Positive: We They re inthe ofce We/They ave inthe carpark Soniaand Bill are in the factory Negative: We/They ent inreception We/They ——_arenot in the warehouse. Sonia and Bil are not in thecafeterie, ‘Questions: Ace wwe/they in the warehouse? Short answers: Yes, we/they are. No, we/they arent Wh- questions What your name? What are——_Yyourjobs? Where's the head office? Where are the warehouses? Who ’s-——_your director? Who are they? Weare ine cajteria. A Are Sonia end Bll in reception? A Arethey nthe factory? A Where are the fectorios? B Yes, they are B No, they aren’ 2 Thoy'rein Delhi Complete with ‘re, are, or aren't 1 They aren't in the warehouse, They. the factory, 2 Wette in the sales office, We _____in the head office, 3 Gail end Konrad arent in the car park They ‘in recoption The offices are new. They __ old offices. they in your office? No, they __ F ——_we in your office? Yes, we - Correct the verb to be, 1 Larea manager 2 Isyouan IT technician? 3 Ishe from Germany? Yes, he ae. 4 Aro the offices new? No, they isn, Match the questions to the answers, What's your name? Where are you from? _ Why is te? What's your jl Where are the new offices? __ Who are they? a22}dyJ0M | € AY e9NIeIg Sales assistant, In Toronto. Canada Lisa Quayle. ‘The Sales Manager and the Finance Ditetut My manager. Complete with a question word + 's or are. 1 Wh______yoursurname? Jones. 2 Wh 7 youfrom? New Zealand, 3 Wh______yourov? Tim an engineer, 4 Wh_____the factories? in Singapore and Hong Kong. 5 Wh —yourmanoger? iii Clem,= lls Working with words 1 Put the letters in the right order. 1 stile 4 mngeaa Dies Saale 5 heavy 3 wkor 6 Ivie 2 Complete with the verbs from 1 1 2 3 4 5 6 I'm from France and 1 in Paris, 1_____for GSK. It's a pharmaceutical company. We —____ our produets all over the world We ____ factories in France, the UK, and the USA. I the Sales Department. I have eight people in my team. ‘The sales reps _ products. customers and sell our 3 Match 1-6 to af. 1 z 3 4 5 6 a > c a e f manage the money —_ ‘meet customers and sell products __ meet new employees _ make the products —_ manage the company computers —_ transport the products Human Resources Logistics Production Finance IT Sales 4 Write the plurals. i a 3 4 5 6 7 8 company customer person office department country employee __ factory Business communication 1 Who says the phrases, the caller (C) or the receiver (R)? 1 Can I take amessage? __ 2 'm calling about the new product. __ 3. Please call me hack as onan as possible. —_ 4 Tiligive Claudia your message. __ 5. Is there anything else? _ 6 Goahead. __ Put the conversation in the right order. Part 1 a __ Hi. Is Tomas there? b __ OK. Go ahead, © 1 Prnduction. Hello? 4 __ No, I'm sorry, he's out. Can I take a message? © _ Yes, it's Sonia in Sales. I'm calling about the new product. £ __ It's about product SM 4389X1. There's a problem. Part 2 a 1 Sorry, Can you repeat that? b __ OK Is there anything else? — OK. I'll give Tomas your message. — There's a problem with SM 4389X1. — That's right, — Yes. Please call me back as soon as possible. My number is 0963 325 449. & — So that’s 0963 325 449, are: Complete the conversations with the phrases. Can take a message? I'l give Claudia your message Um calling about Can you repeat that? Please call me back as soon as possible. So that’s 1 A Good morning. Can I speak to Claudia? B I'msorry, she’s out ae Ma a ne assistants, George and Chloe, B Sorry, I don't understand, A It’s about George and Chloe. the new assictante B OK Go ahead. ae number is 08762 534 212. Bog 762 534 212, A That's right 3 OOPractically speaking Underline the correct verb in italics 1 There 's /are five people in my department, There 's / area Logistics Department. ‘There 's/ are an assistant. ‘There 's/ are ten offices in Europe, There ’s / are one project manager. ‘There ‘s /are seven departments. Language at work | Present simple: 1/ you / we / they Form ae ire into cae ee oe wea jae Bo cea re — Scere mene ee don’t make products. They Questions: Doyou / we / they workin Sales? | Doyou / we / they lve in Brat? Short answers: "Yes, 1/ you /ure / they do. No, / you /we / they don’t. ‘Questions with question words: work? you live? Bowe. sell? they manage? work for? We work for GSK. ‘They don’t ive in Mus Where do you live? What do you do? Who do they work for? ‘A Do you wark in Sales? B No, don't / Yes, 1do. 1 Complete with the phrases. dontlive They meet work (x2) Imanage Theydontsell live Wehave My name's Giorgio. !__ for Siemens, Tm from Rome, but 12 in tray. 8 - in New York. Siemens is a global company, *________ offices all over the wort, 5 in the Human Resources Department ‘a team of three people. 1 producto. & new employees in the compeny. Write questions. Complete the short answers. 1A you / live / in Japan _Do you live in Japan ? Yes, ¢o. No, we. B 2A you / work /in Finance _? B A they /have / factories / In Germany o Yes, they —__. they / manage / people ee B No, they > Matoh 1-6 to a-f. ‘Where do you live? Who do you work for? Do you work in Frankfurt? What de you de? —_ Do they work in Sales? Do you make products? — a I'ma production manager. bb Yes, they do © live in China, No, we don't. We sell products, 2 We work for Airbus, £ No. don't, work in Munich, Write the questions. (a ___ B Y'man IT technician ee 2 B We work fora big finance company. i ? B They liven South Korea an i B I work for Air France, 5A — J B They are sales reps squauedad | % a1 82139245 | Practice file Working with words Business communication 1 Match 1-5 toae. 1. Put the words in the right order to meke questions. 1 Carrefour s a retail company. — 4 Can / help / you/ 1 2. Boeing is an aeronautical company. —____ °° 3 Tata Motors is an automobile company. 2 Doif have 7 the vues teen / waeabieg 4 Shellis an energy company. eee 5. Sony is an electronics company. 3 How / you / like / many / would : a We make televisions. 4. What / price / the /'s > Wemake cars, © Wesel! food 5 Does / include / delivery / that 4 We make aeroplanes, Se © Wesell oil and gas, 6 Can / by / email / my / order / you / confirm 2 Complete with the verbs. have sell er make 2 Match the questions in 1 to the answers. a One chair is 35 euros. ‘American Apparel isa clothes retail company. eee We ____ the clothes in a big factory in Los : Ee Angeles, We? the tes in 288 shops aan 5 around the world Wella website and 4 Yes, of course, What’s your emai customers # — clothes from the online store. © — Ta ke 10 order bigck omce eats. £ Yes, it’s OC-31-B, nD 3 Complete with the words. IKEA is a Swedish company. We |__ order have include confirm products for the home. Customers ® email want ike help products from our shops and they ”. ‘A Hello, cant! UE eee totucts st nome B Yes, I like to? some boxes. ‘A Do you *_______ the item number? 3 Write the country or nationality. B No, sorry, I don't, It's the Single Wall boxes in 2 - your catalogue. Comey, Nationality, ‘A OK. That’ item SW-110, How many would you + the USA — eee % Ais BI 300, please. A OK. The total price is £280 ee B Doesihat® delivery? aS English A Yes, it doce 5 italy —— B Great Can you?___my order by emi é as A Sure.1118__younow. 7 Japan a MexicanPractically speaking ‘Complete the sentences with the numbers. Then sey the numbers. 27, 53,000" 11 60,000,000" 1 The population of ftaly is —__ 2. The number of employees at Google is 3. The number of countries inthe European Union is 4 ‘The number of people in a football team is “Numbers are appreximate Language at work | Present simple: he / she / it Present simple: he / she / it Form Positiv fe | als producta Sie aang Gah ek cars Negative: He dowsrt make product, She doeart design clothes, Reet saa eee Questions: Dow! | emake woaett Does she design clothes? Does itsll car? Short answors: Yesshe/ she /it des, Ne / she /t doesnt He destgecar She does’ sel coves A Does ke makeprodics? —B Yes, he does. 4 Dees the company sella? B No, leet Carefull He doesnt make cars. J Spelling Most verbs: verb + 5 Henkes sets / bala /cesons Verbs endingin-«:Itdoes Exception: have> has Wehave an online store.» The companyhas ann sre Hedoesntmakercars: K Complete the contenecs with the euirect furm ofthe verbs in (brackets). a Arar (export cars to other countries She____(sell electronics in the score. — (build) houses, {not / import) cars from other (not / buy) electronics, (not / buila) eroplanes, ‘Tne company _________ {have three factories. Underline the correct verb in italics. 1 Gezprom sel / sells oil and gas 2 sell / sells cars. 3. It design / designe houses. 4 We deiner / delivers products 5 ‘The company don’t have / doesn't have an online store © They dont make / doesn't make mobiles Make questions with the verbs in (brackets). Complete the short answers. ta Toyota B Yes,it__ A ___apple B Nojit__, AL Walmart B yest — cars? (make) food? (deliver) {food and clothes? (sel!) Complete the questions with do or does. 1 —___yoahave the item number? 2 What products 3. Where _____she buy the clothes? Simon and Sue work in this department? Who ____you wari for? ——— the price include delivery? the company expe S}ONpOlg | G BY 89121ae areleincercm iC Working with words 3 Putthe wordsin the right order. 1 food / like / do / What / you 1. Lock at the picturae and complete the ward puzzle. o Bo 2 steak /like /1/ fries / and don't / Mexican / 1 / like / food 4 but /like / rice / don't /1/ pasta / like / 1 t a 5 apne Do / ke / oo / 28 ~y —— a ‘ ive / Chinese /1/ food ’ Y\ — Business communication 1 a — Atseven thirty? b There's anew Indian restacrantin town. ‘Would you like to have dinner? 1 Do yulike Indian food? _— OK Sure. See you in reception at seven thirty __Yes.please. That would be nice. What time? — Yes, Tove it ‘What time ean you play? __ sure. See you at three thirty. __ love to, but 'm afraid I'm busy at two _— le three thirty OK? _L_ Do you want to play tennis today at two? 2. Put the words in the right order to make questions. 1 you / Would / dinner / Tuesday / have /like / to / on? i Ss 2 meet / time / What / you / can? 3. play / you / want / to /Do / tennis / Wednesday / on? 2 Complete withthe phrases : alike (e2) eanThave that's (x2) 4 two/ OK/ thirty / 1s? ‘would youlike can Thelp you 2 A Hello, B What? ‘Ana? — ————— —— —— estas lasagne ena 3. Match the questions in 2 to the answers, please, And mineral water. B And4__ “aendenenandwieh and a. __ I'malreid 'm busy at two thirty. chocolate cake? And §__ tea, b — Lean play on Friday. ee ~ vegetable lasagne and salad, a ¢ __ Thavd be great. Thanks. What time on Tuesda cheese sandwich, chocolate cake, mineral water, and tea. @ — Ateleven thirty. i 9 dollars, plesse. @ Fa love to, but fant un Wednesday.Practically speaking 1. Putthe days ofthe week inthe right order. Saturday Tuesday Thursday Sunday Wednosdoy Friday Monday __ Match 1-5 to ave. 1 800 [have lunch at twelve thirty, 2 1045 b Lfinish work at five thirty. 3 700 ¢Thave coffee at ten forty-five 4 1230 ¢ [start work at eight. 5 5.30 Ihave dinner at seven. Language at work | can / can’t can/ can't Form Positive 1 You speak English He/She can play tennis. we sang They Negative: 1 You play golf He/She cart run amarathon, We cook They Questions: Can you pay the guitar? Can he speak Japanese? an they play musical instrument? Short answers: Yos,1 /you / he / she /it/ we / they can No,1/ you /he / she /t /we / they can't ‘Questions with question words: ‘What sports he play? What languages can. you speak? What ype of food they cook? A Can you play tenis? We can’ cook Japancee foe. A What languages can he speak? B He can speak Polish and English. B Yes, can / No, leant Write sentences with can (+) or can’t -). 1 play the guitar (+) Lcan play the guiter cook (+) She run a marathon (-) They play a musical instrument (+) 1 play tennis (+) Write questions with can. Complete the short answers. 1 you / English / speale ‘Can you speak English? cook / he / food / Indian No. the / she / guitar / play No, = other / speak / she / languages Yes, Underline the correct word) in itaies. 1. Udon'tcan / can’ play gott. Does te can ¢ Ca he play @ inusivel just uusein? She can't / doesn't can cook Indian food, Do you can / Can you speak English? Karl can play the guitar, bute can't / doesnt can sing a 3 4 5 Put the words in the right order to make questions, 1 play / can / sports / you / What gi wit Eee 9) speak / she / What / can / languages —————— type / What / Simon / 0f / can / food / cook = ? instrument / play / they / musical / What / can ‘Match the questions from 4 to the answers, ‘@ __ Simon can cook Italian food, but he can't cook Mexican food b They can play the guitar and the plano. © Claudine can speek three languages: French, German, and English, 4 _ Ian play football end tennis, but I can't play golf BGululeyaiUy | 9 214 39139ed7 | Practice file Working with words Business communication 1 Look at the technology. Complete the words, 1. Complete with the question words Loa How What Where Do Is Does a ——— the protiem? does it work? u have a laptop? — the projector on? S — itworke now? 011 swath it en? 2 Complete the conversation with questions af from : A Can you help me? No. it isnt. First, you need t0 switeh it on, Yes, but ¢___ Here. § Yes, it does, Great, >o>ore> ew No, I don't. My presentation is on this USB stick 2 Complete with the words, 3 Complete the instructions, USB-stick smartphone computer digital camera 'F_____, can thedesigns.?T___ save 1 Tean photograph machines witha the document on your laptop. °N______ attach the 2 Flease call this number on your 5 (= e Srs Meaeatec wile Working with words 1 Match the pictures to the words. Write the letter. go \ 1 2 3 4 taxi__ 5 6 bicycle 7 motorcycle _ 2 Complete the travel words, ft torm_a_ 2rice__opr 3 -tiek_t 4b_g 8 p—sso_r 6 b__rd_ngg_t__ 7 flight 3 Underline the correct verb in italics, Can Ihave / check in your p ssport and e-ticket, please? Please arrive / go to the boarding gate at nine fifteen, That’ ten pounds. Do you have / wanta receipt? Can you take / go me to the airport? Which terminal do you check in / want? Your fight takes / leaves at two forty-five Do youhave any bags to check in / go? 1 2 3 4 3 What time Anes the fight errve /guin Bes? 6 1 8 Business communication 1 Complete the emails with the phrases, Tean't like to arrange is fine forme we arrange a new date and time Ss ss | mesting abeut the new project in March, | Weds 2s Setanbe at a30 am? best regards Federica Dear Federico Tm sony, \Wesnesday 215 September. Tim ate sales coerce canara a ? | | kind regaras Wednesday 2ist 5__ — See you at 9:30 a, | Regards Laurent =e 2 Put the words in the right order. 1 ameeting / Td / arrange / tke / to 2 sony /vaut/1/ atzpm./ meet / Tm 3 you / on Monday / Are / free / at 3.30 pm, 4 fine / 13th April / me /is / for 3 Put the conversation in the right order. &® — Sorry, fm busy on Monday I'm visiting a new client, b Ves, sure, See you on Tuesday 27th atone thirty. ¢ —L Hi Regine. Are you free on Monday 26th September? 4 _ Is one thirty OK for you? © —_ How about Tuesday afternoon? £ __ Yes, I'm free on Tuesday. What time is good for you?