Technical Assistant Interview Questions

Technical Support Interview
Questions
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Contents
Technical Support Interview Questions for

Freshers
1. In device management, what does a '?' symbol mean?
2. List the advantages of updating the BIOS.
3. What is a stack, and can ROM be used as one?
4. What is cache memory? What is the benefit of having additional cache memory in
a processor?
5. What is overclocking? What are the benefits of overclocking?
6. What exactly is a chipset? What's the difference between a processor and a
motherboard?
7. What is a heat sink, and how does it help the system?
8. What is a jumper, and why do you require one?
9. What exactly is the Windows Recovery Environment (WRE)? How do you gain
access to it?
10. If your computer's audio isn't working or there's no sound coming from it, how
would you solve this problem?
11. What does SATA stand for in full? What is the purpose of it?
12. Assume you need to view a file on a shared disc but are unable to do so for some
reason. What would you do if you were in this situation?
13. What issues could arise if you are unable to see the display?
14. In the context of the network, what is a Gateway?
15. What are the benefits and drawbacks of employing imaging so ware?
16. What is Ghost Imaging? What is it used for?
17. What is the ‘Blue Screen of Death’ and how would you fix it?
18. How well do you understand disc partitioning? What is the maximum number of
partitions a hard drive can have?
19. What
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do the various lights on the modem mean? © Copyright by Interviewbit
20. What exactly do you mean by BOOT.INI? What are the many sections inside it?
Technical Support Interview Questions

Experienced
21. Is it possible to change the BOOT.INI file manually?
22. If you get a message that says "invalid drive configuration" when you boot up
your computer, what do you believe is the source of this problem?
23. My printer outputs faded text, low-quality photos, and smudges. So, what
should I do now?
24. I'm using Windows 10 and I'm getting a blank screen with the cursor visible. This
occurs every time I log in and every time I update. So, what can I do now?
25. Your customer complains about his desktop PC running too slow. How would
you attempt to fix it?
26. If you turn on a computer and see the error message "C:system32config File
Missing Or Corrupt," it means the boot process has stopped. What is the cause of
this? How would you fix this?
27. A customer complains about his missing DVD drive on Windows from the list of
devices on My Computer. What solution would you suggest?
28. Your customer complains about the USB not recognized issue. How would you
fix it?
29. What would you do if your machine was constantly booting into Safe Mode?
There are no warnings or errors.
30. A er you install Norton device security for Windows, you are not able to connect
to the Internet again. How will you fix it?
31. In Windows 10, network computers are not visible in Explorer. How would you go
about resolving this?
Frequently Asked Questions

32. What skills are needed for technical support?
33. How to prepare for a technical support interview?
34. What made you get into technical support?
Page 2 © Copyright by Interviewbit

Let's get Started
The nature of work is evolving. New technological advances are opening up new
avenues for automation and artificial intelligence. While it is unknown how this will
affect overall job statistics, one thing is certain: technological abilities will be in great
demand.
What is Technical Support?
As businesses expand and require additional support services when upgrading or

purchasing new hardware and so ware systems, the demand for technical support
experts will rise.
Technical support engineers work with a wide range of internal and external clients in
a variety of industries, including telecommunications, healthcare, and financial
services. Customers with technical, so ware, and/or hardware issues are assisted by
technical support specialists. Answering customers' technical questions by phone
and email, as well as diagnosing and troubleshooting various technological issues,
are standard technical support jobs and responsibilities.
Even if a technical support engineer goes by another name, their roles and
responsibilities would be the same: to provide technical help when it's needed to
improve the customer experience. These engineers should have strong verbal and
written communication skills in addition to great analytical and problem-solving
abilities. When working under pressure, a technical support engineer should be able
to remain calm. They must be able to convey technical issues to a variety of
colleagues and clients, which means they must be able to describe issues and fixes in
a way that both the computer guru and the tech-challenged user can understand.
They must also be good listeners, paying close attention to the user's concerns and
resolving his or her issue.

The following sections consist of basic to advanced questions that will assist you in
preparing for the technical support interview:
Technical Support Interview Questions for Freshers
Technical Support Interview Questions for Experienced
Technical Support FAQ

Freshers
1. In device management, what does a '?' symbol mean?
This '?' symbol indicates that the device is not correctly installed. In the instance of
brand new plug-in cards, this is a problem.
2. List the advantages of updating the BIOS.

The following are some of the advantages to upgrading your BIOS:

Hardware updates: New BIOS upgrades will help the motherboard to properly
recognize new hardware such as processors, RAM, and other components. If
your processor has been updated, but the BIOS does not detect it, a BIOS flash
may be the solution.
Updated BIOS security: The new BIOS updates include security enhancements
that assist your BIOS to withstand manipulation and raise awareness of malware
in the boot region (if your motherboard supports boot sector scanning).
Increased stability: As flaws and other issues with motherboards are found, the
manufacturer will offer BIOS updates to fix them. This might have an immediate
impact on data transfer and processing performance.
3. What is a stack, and can ROM be used as one?

The content of the program counter and general-purpose registers are saved in the
stack, which is a piece of RAM. Because ROM cannot be written on, it cannot be used
as a stack.
4. What is cache memory? What is the benefit of having

additional cache memory in a processor?
The memory space between the processor and the RAM is known as cache memory.
The system's speed will grow as the cache memory is increased.
5. What is overclocking? What are the benefits of overclocking?

Overclocking: It is a method of forcing a computer component to operate at a
faster clock rate.

Overclocking has the following benefits:

Improves the performance of the CPU.
It is cost-effective.
Allows PC games and applications to run more quickly.
6. What exactly is a chipset? What's the difference between a

processor and a motherboard?
A chipset is one of the computer's processing units. It's a collection of integrated
circuits that regulate the flow of data between all the other components and the
processor. It is a collection of microchips that work together to accomplish one or
more functions. All other components, including the CPU, memory, and sockets for
external connectors and drives, are connected to the motherboard. A motherboard's
chipset is a built-in feature. A processor, on the other hand, is a major integrated
circuit block that performs functions in response to instructions from a so ware
program. It is based on the system's logic, arithmetic, and input/output.
7. What is a heat sink, and how does it help the system?

A heat sink component is used to reduce the temperature of a gadget. It's on the
microprocessor, and if it's not working properly, the system will shut down on its
own.
8. What is a jumper, and why do you require one?

An electric circuit is closed by a jumper, which is a metal bridge. A jumper is a plastic
plug that is inserted between two projecting pins. It's used to alter the board's
settings.
9. What exactly is the Windows Recovery Environment (WRE)?

How do you gain access to it?
Windows RE (Windows Recovery Environment) is a recovery environment. It's used to
fix the most common causes of operating system failure. The Windows Recovery
Environment (Windows RE) is centred on the Windows Pre-installation Environment
(Windows PE) (Windows PE). Additional drivers, languages, Windows PE Optional
Components, as well as other Troubleshooting and diagnostic tools, can all be simply
added. Windows RE comes preinstalled in Windows 8.1, Windows 10, and Windows
Server 2012 R2 installs by default.
Using either of the following steps, we may simply access the Windows RE features
from the Boot Options menu:
Select Start, Power, Shi , and Restart, then press down the Shi key.
Choose Start, Settings, Update and Security, Recovery from the Start menu.
Now, select Restart from the "Advanced startup" menu.
To accomplish this, open a command prompt and type shutdown /r /o.
10. If your computer's audio isn't working or there's no sound

coming from it, how would you solve this problem?
To resolve the issue of "audio not working or no audio from your computer," we must
follow the instructions outlined below:

Examine the connections between the cables.

Make sure the speakers have power.
Make sure the volume is turned up.
Search for device drivers.
11. What does SATA stand for in full? What is the purpose of it?
Serial Advanced Technology Attachment is the full name for SATA. This is a high-
speed computer bus interface that transfers data between the central circuit board
of a computer and storage devices such as hard disc drives and optical discs. SATA
was created to replace the PATA (Parallel Advanced Technology Attachment)
interface, which had been in use for a long time.
12. Assume you need to view a file on a shared disc but are

unable to do so for some reason. What would you do if you
were in this situation?

I'll start by seeing if the machine that's sharing the drive is turned on. If that's the
case, I'll examine the other files which I have authority to access to determine if the
problem is widespread. I'll also double-check that I have the proper permissions to
view that file. If everything is in order, but I still can't access that file, I'll double-check
that the programs are up to the task of copying that file to our local drive. I'll also
double-check that the file isn't already in use by someone else.
13. What issues could arise if you are unable to see the display?
When you can not see the display, you may encounter the following issues:
Concerns about power.
Problems with the heat sink.
Problems with the CPU fan.
Incorrect Jumper settings.
14. In the context of the network, what is a Gateway?

A gateway is indeed a hardware device that functions as a gate across networks, such
as a firewall, server, or router. It enables data or traffic to travel between networks. A
gateway is a node that sits at the network's edge and protects the rest of the
network's nodes. Before entering or leaving the network, all data must pass through
the gateway node. A gateway can also convert data from the outside network into
something like a protocol or format that all internal network devices can
comprehend.
15. What are the benefits and drawbacks of employing imaging

so ware?
The following are some of the benefits and drawbacks of utilizing imaging so ware:
The Benefits of Imaging So ware:
Using Imaging So ware, we can exactly replicate data from one hard disc to
another.
It is used to transmit complex drive pictures to one or more computers across
the network at the same time.
If the utility recognizes particular file system partitions, it can resize them for a
variety of file systems.
The Drawbacks of Imaging So ware:
It has a poor understanding of file systems, culminating in block-by-block
copying of the source hard disc into the image. This is why it takes so long.
For large discs, it is slow and requires a long time to finish the operation.
It allows for some mistake recovery or detection during the image development
and distribution process.
It is pricey. The most advanced imaging so ware is both commercial and costly.
16. What is Ghost Imaging? What is it used for?

Ghost imaging is a so ware-driven backup technique that copies complex disc

contents to another server in the form of a compressed file or a series of files known
as an image. It can also restore a ghost image to its original state if necessary. It's
frequently used while reinstalling an operating system. Cloning is another term for
ghost imaging.
The following are some of the applications of ghost imaging:
It's utilised to make it possible to clone a system onto another or to swi ly
recover a system.
It's frequently used to quickly set up groups of Tablets, Notebooks, or Servers.
It's also utilised to move files from one computer or disc to another.
17. What is the ‘Blue Screen of Death’ and how would you fix it?
The BSoD (Blue Screen of Death, Black screen in Windows 11) is usually caused by
incorrectly installed so ware, hardware, or settings; thus, it can easily be fixed.
However, in certain circumstances, the BSoD arises due to a corrupt operating
system or hardware inside the computer, requiring you to reinstall your operating
system or bring your computer to a tech department for repair.
Here are some troubleshooting tips for BSoD:

Uninstall incompatible so ware.

Run a virus scan.
Run a memory checker.
Check for hard drive errors.
Remove non-essential peripherals.
Replace defective or incompatible expansion cards.
Run SetupDiag a er a failed Windows update.
Try running the Deployment Image Servicing and Management (DISM) service
(fixing the ‘critical process died’ error).
Cleaning setup files.
18. How well do you understand disc partitioning? What is the

maximum number of partitions a hard drive can have?
A disc partition is a storage partition that separates the hard drive into tiny storage
areas. It is used to efficiently and effectively arrange the data. Users should keep their
apps and operating system data on one partition while their data is on another. It's
vital because if you have a problem with Windows, you can quickly format the
partition and reinstall the OS without affecting the data partition. We can partition
the hard disc into up to four primary partitions, with three primary partitions and one
extended partition. We can build a larger number of logical partitions in the
expanded partition.
19. What do the various lights on the modem mean?

The power lights on the modem indicate whether the power is on or off. The next
light is the link light, which indicates whether the modem is receiving broadband
from the ISP. Data light is used to check if the internet is operating. The connectivity
indicator indicates whether the modem is connected to the computer.
20. What exactly do you mean by BOOT.INI? What are the many

sections inside it?

The boot choices for Microso Windows NT, 2000, and XP are included in the
BOOT.INI file, which is a Microso initialization file. It is always found in the root
directory of the primary hard disc, i.e, the C drive.
BOOT.INI is divided into two sections:
The boot loader section, including option settings, pertains to all system boot
entries, such as default, timeout, and so on.
The section about operating systems is as follows: It has one or more boot
entries for each bootable program or operating system installed on the
computer.

Experienced
21. Is it possible to change the BOOT.INI file manually?
Yes, it is possible. However, before manually altering the BOOT.INI, make a backup in
case something goes wrong. Go over to the control panel and from there to the
System option to edit the file. In the properties window, select the advanced tab.
There is a startup and recovery option there; go to its Settings. To edit BOOT.INI,
select the edit option. Remove the 3GB switch and replace it with a PAE switch on
servers with more than 4GB of installed physical memory for launching the file. The
file should be saved and then closed. Quit the Control Panel by clicking OK twice.
22. If you get a message that says "invalid drive configuration"

when you boot up your computer, what do you believe is the
source of this problem?
This issue could be caused by either of the following circumstances:
The System Unit's hard-disk cable is not connected to the Controller.
The hard disc drive has stopped working.
There is no partitioning on the hard disc drive.

23. My printer outputs faded text, low-quality photos, and

smudges. So, what should I do now?
First, double-check that the print driver's media and paper selections are correct.
Then, double-check that the paper you're printing on matches the kind you choose in
the print driver. If everything appears to be in order, try manually adjusting and
setting the fuser. Adjusting the fuse should be done with caution because it gets hot.
Print a few blank sheets of paper to remove Smudge marks. If this does not cure the
problem, maybe the issue is caused by the hardware or supplies.
24. I'm using Windows 10 and I'm getting a blank screen with

the cursor visible. This occurs every time I log in and every
time I update. So, what can I do now?
If the issue persists before logging in, try the instructions below:
To access the project menu, hold down the Windows key and press P. It's natural,
however, that you won't be able to see anything.
Press Enter a er pressing the up and down arrows several times.
You should be able to see your screen if it works; if not, retry this step a few more
times.
If you're logging in with a password-protected account, press CTRL or space to
input the password and push enter. You may need to go through a couple of
trials before you finish.
If the above method does not work, follow the steps below to uninstall the graphic
card driver.
Press alt+ctrl+del to open the Task Manager.
Go to the file folder and then start a new task.
Enter the command devmgmt.msc.
Go to safe mode if you can't open the task manager.
Hold down the Windows key and also the X key, then select Device Manager.
Locate the graphic card, right-click it, and select Delete/Disable Driver So ware
from the menu.

The dark screen should disappear a er restarting your computer.

There are a few more steps you can take. In the device manager, you can turn off the
onboard graphics. You can deactivate the dual monitor plus CPU Graphics Multi-
Monitor in the BIOS. You could also try updating your BIOS or uninstalling the
programs that are causing the issue. You could instead use HDMI rather than DVI to
connect your display. Numerous different procedures can assist you in resolving the
blank screen problem.
25. Your customer complains about his desktop PC running too

slow. How would you attempt to fix it?
Apart from the obvious solutions such as adding more RAM, expanding hard disc
space, and installing an SSD, the following are some other options for fixing a slow
computer.

Open task manager and look at which apps are consuming the most CPU
resources. If you can, turn off those programs or uninstall them if they're no
longer useful.
Uninstall any programs that you don't use or just use sometimes.
Any app can store temporary files in the Temp folder. Apps should normally
clean up a er themselves by deleting any temporary files they produce. They
may, however, fail to do so if they run into unforeseen setup issues or if your
computer dies for some other reason while they are executing. Click on the
"Windows" folder under My Computer. Delete all files in the "Temp" folder by
opening it.
Right-click on your hard drive in My Computer. Select the Tools to tab from the
Properties menu. Select Defragment Now or Optimise from the menu.
26. If you turn on a computer and see the error message

"C:system32config File Missing Or Corrupt," it means the
boot process has stopped. What is the cause of this? How
would you fix this?
This error is known to happen in the event of the following factors:
The Windows registry has been corrupted: The Windows registry can be corrupted for
a variety of causes, including virus attacks, power outages, disc write problems, and
human errors while manually changing the registry.
Fixing “\WINDOWS\SYSTEM32\CONFIG\SYSTEM is missing or corrupt” on Windows:
Method 1: Restore corrupted registry with Easy Recovery Essentials
The built-in Automated Repair feature in Easy Recovery Essentials can naturally fix a
variety of issues like these. EasyRE is currently compatible with Windows XP, Vista, 7,
and 8, and can be downloaded and obtained on any computer system.

Burn the bootable ISO image with extreme caution, as creating a bootable CD
might be challenging! You can also generate a bootable EasyRE recovery USB
stick or disc.
Boot up your device with the Easy Recovery Essentials CD or USB previously
made.
When EasyRE is up and running, select "Automated Repair" and click Continue.
A er EasyRE has completed scanning your computer's discs, go to the list and
choose the drive letter for your existing Windows installation, then click the
Automated Repair option to begin the repair procedure.
Easy Recovery Essentials will start scanning the selected drive for errors. EasyRE
will automatically search the disc, partitions, bootsector, filesystem, bootloader,
and registry for errors and try to fix them. Because
EasyRE's repair is automated, no human intervention is required.
A er the process is finished, EasyRE will report its findings. Select the Restart
option to reboot your computer and test the modifications.
As your computer begins to load, the error
"WINDOWSSYSTEM32CONFIGSYSTEM is missing or corrupt" must be rectified.
Method 2: Reboot your device into “Last Known Good Configuration”
When a machine is restarted into the "Last Known Good Configuration" state, it uses
a version of the Windows registry that was saved from the last time it booted
correctly. All registry-related boot issues should be resolved if the last registry backup
is accessible and in good form.
The following are the processes for returning a PC to its previous state:
Start the computer again.
Before proceeding, wait for the BIOS to complete POST (the screen with the
manufacturer's logo and/or system details).
Continue pressing F8 until you see a range of boot options.
From the drop-down box, choose "Last Known Good Configuration (Advanced)."
A er pressing Enter, wait for the machine to boot up.

Method 3: Check the disk file system with the CHKDSK utility
Because a malfunctioning registry is typically the origin of the problem, checking and
repairing the Windows file system with CHKDSK could be a viable alternative.
Follow these instructions to run CHKDSK from the Windows XP Recovery Console:
In the drive, insert the Windows XP installation CD.
Restart the computer and choose the CD drive as the first boot option.
Press any key to boot from the CD.
To open Repair Console, click R once the Windows Options menu displays.
Fill in the Administrator password.
When the Command Prompt displays, type the following command: chkdsk C:
/r
Press the Enter key.
Unplug the CD and press the exit key.
Press the Enter key.
Restart your computer.
Method 4: Manually restore the registry

The defective registry can also be fixed by replacing it with a fresh copy created while
Windows was being installed on the hard drive. This step will restore the system to a
state that may differ significantly from its present state; nevertheless, user data will
still be accessible. This technique should be avoided if the system has an OEM-
installed operating system because the system registry hive upon OEM installations
generates passwords and user accounts that did not even exist previously.
To begin, create a backup of all existing registry files, which can be restored if
anything goes wrong. The current registry is then deleted and replaced with a fresh
one from the C:WindowsRepair folder. A er the boot procedure is complete, you
have the option of backing up all user data and reinstalling Windows from scratch or
specifically restoring the system registry to a more current version supported by
System Restore.
27. A customer complains about his missing DVD drive on

Windows from the list of devices on My Computer. What
solution would you suggest?
The following are the list of methods to fix this issue:

Drivers must be installed again: By heading to Start, Control Panel, System

and Security, System, and then Device Manager, you can replace the drivers for
the CD/DVD drive. Expand CD/DVD-ROM Drives, now right-click the device and
select Uninstall from the drop-down menu. When you restart your computer,
Windows should recognise the disc and reinstall the drivers automatically. If
your hardware does not appear in Device Manager, you may have a hardware
issue, such as a defective connection or a dead hard drive. If your computer is
old, this is a good alternative to consider.
Examine the BIOS settings: If you were recently in the BIOS, double-check that
the drive wasn't accidentally disabled. This is extremely uncommon, although it
can happen in rare circumstances. This is particularly true if you entrusted your
computer to others for repairs or other services. Make sure the CD/DVD ROM
drive is at least listed as an option on the Boot options page.
Upper/ Lower Filters Problem: If your Windows XP or Windows Vista system is
unable to identify the CD/DVD drive, you may be experiencing a common issue
that will not appear on any computer that has received the most recent
Windows updates. To fix the problem with Windows XP and Vista, you must
update two registry entries. You have the option of downloading the repair from
Microso or doing it manually. You have to delete the upper filters and the lower
filters and restart your device.


Run the Troubleshooter for Hardware and Devices: If you're having trouble
with Windows 7, try running the Hardware and Devices Troubleshooter. This will
instantly diagnose the issue and attempt to fix it. This will most likely only work
if the CD/DVD drive is visible in the BIOS and Device Manager, but not elsewhere
in Windows. You have a hardware or connection issue if you don't see it in those
two areas. By heading to Start, Control Panel, and then typing troubleshooter
into the search box, you can start the troubleshooter. Select Troubleshooting
from the drop-down menu. Finally, click Configure a device under Hardware and
Sound. When you click Next, Windows will automatically detect and attempt to
resolve any issues.
Registry edit: If none of the above methods works, you might attempt editing a
registry key that has been removed or corrupted.
Drive letter: You should also double-check that the drive does have a drive
letter assigned to this and that the letter hasn't already been occupied by
another device. To see whether the drive letter is leading the drive to show up
now, read my earlier post on how to alter drive letters in Windows.
System Restore: If you're still having problems and your drive was showing up
before but is now missing, you can try doing a system restore to a time since it
was working properly. A new so ware package can sometimes corrupt your
system, causing it to stop recognising your CD/DVD drive.
28. Your customer complains about the USB not recognized

issue. How would you fix it?
Here are some of the most effective alternatives for you to consider:

Restart: A simple reboot will sometimes fix an unrecognised USB device. Restart
your computer a er plugging out your USB device and waiting a few minutes.
Connect your USB device once more.
Attempt to use a different computer: Attempt to connect your USB device to a
different device. If it doesn't function on the second PC, maybe your gadget is to
blame. Perhaps you'll need to have it repaired or purchase a new one.
Remove any other USB devices: Too many USB devices within the same machine
may cause a conflict, causing certain devices to cease working. You should
disconnect all other USB devices and test the device you wish to use.
Change the USB Root Hub's Power Management option.
Press the Windows symbol key and R simultaneously on your keyboard.
Press Enter a er typing devmgmt.msc.
Expand Universal Serial Bus controllers by clicking the down arrow. Right-
click the USB Root Hub and choose Properties from the drop-down menu.
Uncheck the Allow the computer to turn off this device to save the power
box on the Power Management tab. Click the OK button.

If you have multiple USB Root Hubs, you will need to repeat this procedure. A er
each performance, keep in mind to click OK. A er you've made your changes, plug
your USB device back in to test if your computer recognises it. If your USB device still
doesn’t switch on a er that, click the Allow the computer to turn off this device to
preserve the power box.

The USB port driver should be updated: If the preceding approaches fail to
resolve your issue, you're probably using the incorrect USB driver. You can
upgrade your USB port driver in one of two ways: manually or automatically.
Manual driver update – One can manually update your USB port driver by
visiting your PC's manufacturer's website and searching for the most up-to-
date correct driver. Make sure you select the only driver that works with
your Windows version.
Automatic driver update - If you don't have the time, patience, or computer
skills to manually update your drivers, Driver Easy can do it for you. Driver
Easy will automatically detect your system and locate the appropriate
drivers. You don't have to know what operating system your computer uses,
you don't have to worry about downloading and installing the wrong driver,
and you don't have to bother about making a mistake when installing:
Get Driver Easy and install it.
Launch Driver Easy and select Scan Now. A er that, Driver Easy will
check your computer for any problematic drivers.
To automatically download and install the proper version of any
flagged drivers, click the Update button next to that driver, or click
Update All to instantly download and install the proper version of all
missing or out-of-date drivers on your system.
Make a power supply adjustment.
Control Panel > Hardware and Sound > Power Options is the approach to
take.
Click on Choose what the power button does.
Change any settings that are presently unavailable by clicking Change.
Uncheck the box for Turn on fast startup and then click Save changes.
Restart your device and connect to the USB device to test whether it works.
If your USB device still doesn't work a er this adjustment, return to the previous
configuration and proceed to the next step.

Modify the USB selective suspend settings as necessary.

Select Power Options from the Control Panel.
Change the plan's settings by clicking Change plan settings.
Click Advanced power parameters can be changed.
USB settings and USB selective suspend settings should be expanded.
Both the On battery and Plugged settings should be disabled.]
Apply and then OK.
29. What would you do if your machine was constantly booting

into Safe Mode? There are no warnings or errors.
A er you've figured out your previous issues and rectified them, your computer
should start up normally. It is possible, though, that your computer will become
locked in Safe Mode. If your computer keeps rebooting in this manner and you want
to exit Safe Mode, you'll need to make adjustments to get it back to normal.
To begin, double-check the System Configuration tool. You can also perform the
following actions:
Open the Command Prompt by pressing Windows + R.
To open the menu, type "msconfig" and press Enter.
Select the "Boot" tab from the drop-down menu.

If the "Safe boot" box is checked, uncheck it.

Turn on your PC.
If the box isn't checked, you'll have to go back to the original menu. Though you're
using Windows 7 or earlier, hit the F8 key as if you're attempting to enter Safe Mode.
Once the Advanced Boot Options menu appears, select the "Start Windows
Normally" option with your arrow keys.
In Windows 8 and 10, go to the Shutdown option and do the aforementioned:
While clicking "Restart," hold down the Shi key and select the Troubleshoot
page.
Select Advanced Options and a erwards Startup Settings from the drop-down
menu.
Start your computer again.
Although Windows will not start normally, it will display the Startup Settings page,
where you can select the "back to your operating system" option. From there, your
operating system will load normally.

30. A er you install Norton device security for Windows, you

are not able to connect to the Internet again. How will you
fix it?
An issue with internet access can occur for a variety of reasons. It could be due to a
temporary issue with your service provider or a firewall-related issue with your
machine. We need to figure out what's causing this issue before we can repair it.
TURN OFF YOUR FIREWALL TEMPORARILY AND INSPECT THE CONNECTION.
Open the Norton Device Security app on your computer.
If you get the My Norton window, click Open next to Device Security.
Select Settings options.
Click Firewall in the Settings window.
Click the slider next to Smart Firewall on the General Settings page to turn it off.
Click Apply, then Permanently from the drop-down selection in the Protection
Alert dialogue box.
Click the OK button.
Access the internet to see if you can connect to the Internet.
Turn on Smart Firewall a er repeating steps 1–4.
Before proceeding, make certain that Smart Firewall is turned on.
Select one of the following options based on whether you can access the websites
a er turning off the firewall:

Only a er I disable the firewall can I visit the websites. If you can access the
Internet a er disabling the firewall, the firewall rules must be reset.
Activate Norton.
If you get the My Norton window, click Open next to Device Security.
Select Settings from the drop-down menu.
Click Firewall in the Settings window.
Click Reset next to Firewall Reset on the General Settings tab.
Click Yes in the confirmation window.
A er that, click Apply and then Close.
Even a er disabling the firewall, I am unable to visit the Norton website.
Uninstall and reinstall your Norton so ware if you still can't access the Internet
a er disabling the firewall.
31. In Windows 10, network computers are not visible in

Explorer. How would you go about resolving this?
Because the problem of not seeing all network machines in Windows 10 can occur for
several reasons, I'll go over all of the possible solutions in this context.
Method 1: Configure the most recent version of Windows 10.
In Windows 10 versions 1709, 1803 & 1809, the issue "Network does not show
machines" occurs. The issue has been resolved in the most recent Windows 10
versions. So, before trying the procedures below, upgrade your system to the most
recent version of Windows 10 (1909).
Method 2: Using the IP Address to directly access the shares.
The next step is to type "\\" and the static IP address of the computer hosting the
shared folder in the explorer's address bar to resolve the issue(s). A er you've
accessed the shares, right-click on the shared folder and select Map a Network Drive
to make it easier to access the folders at any time.
Method 3: Make the necessary changes to the Network Discovery settings.
Modifying the network discovery settings and the "Function Discovery" services as
below is the next step in viewing the other machines in your network:

STEP 1: ENABLE NETWORK DISCOVERY.

STEP 2: AUTOMATICALLY RUN THE REQUIRED SERVICES.
Set the 'Startup type' of the following four services in the Windows Services
panel as follows:
Function Discovery Provider Host (fdPHost) -> Automatic

Function Discovery Resource Publication (FDResPub) -> Automatic Delayed Start
SSDP Discovery > Manual -> Manual
UPnP Device Host > Manual -> Manual
Method 4: Restart the Service of Function Discovery Resource Publication
(FDResPub).
Restarting the FDResPub service is another way to fix the "Windows 10 not
seeing network computers" problem. To do so, right-click on the Function
Discovery Resource Publication service and select Restart from the menu that
appears.
Method 5: Remove the Function Discovery Resource Publication service's trigger.

Type the following command in Command Prompt as Administrator: sc

triggerinfo FDResPub delete
Check to see whether you can see the network computers a er restarting your
computer.
Note: Type the following command to restore the removed trigger: sc
triggerinfo FDResPub start/strcustom/fbcfac3f-8460-419f-8e48-
1f0b49cdb85e/PROFILE_CHANGED_TO_PRIVATE
Method 6: Enable support for SMB 1.0/CIFS file sharing.
If you still can't find the other computers on your network a er using the
aforementioned techniques, go ahead and enable the 'SMB 1.0/CIFS File Sharing
Support' function.
Note: Because SMB v1 isn't secure, Microso suggests mapping network drives
rather than enabling it.
Method 7: In Windows 10 Pro, enable Remote Desktop.
This method is only applicable to Windows 10 Professional Editions.
In Windows Explorer, right-click on the This PC icon and choose Properties.
On the le , select Remote Settings.
Note: In the most recent Windows 10 versions, select Remote Desktop from the
le pane and then turn on the Remote Desktop switch on the right. Finally, press
the Confirm button.
Choose Allow remote connections to this computer on the Remote tab, then
Apply & OK.
Restart your computer.
Frequently Asked Questions

32. What skills are needed for technical support?

Technical support engineers are o en required to have at least an associate's degree

in computer science or a related subject. There are various abilities required to be a
good technical support engineer. One crucial feature is solid communication skills,
which allow the tech support engineer to engage with clients in normal, layman
language while remaining coherent and comprehensible, as well as being kind and
patient. They should be efficient, problem-solving experts, and naturally creative.
Because the job has no set hours, the tech support engineer must be flexible with
their work schedules because a problem with a client's device might occur at any
moment. They must have managerial and organisational abilities to accomplish
projects properly. They must have not only good technical skills, but also be
conversant with a variety of hardware, so ware applications, and operating systems.
33. How to prepare for a technical support interview?

A technical support job combines computer knowledge, know-how, and customer
service skills into one position. Its goal is to assist consumers with computer-related
concerns.
Some employers prefer candidates with a formal degree, such as a bachelor's or
equivalent, while others seek candidates with a basic understanding of computers
and the capacity to learn on the job. If you're interviewing for a technical support
position, you may expect to be asked a variety of troubleshooting questions. There
will be hardware and so ware-related questions. You'll be asked how you'll figure out
what's wrong and how you'll fix it. The interviewers will be searching for good
interpersonal and communication skills in addition to a thorough understanding of
computers. The questions and best possible answers to the most o en requested
technical support interview questions are listed above.
34. What made you get into technical support?

This question can assist the interviewer in gaining a better grasp of the applicant's
motivations. What the interviewer is looking for in a response:
The candidate is enthusiastic about providing technical support.
The candidate comes out as authentic and honest.
The candidate is aware of the larger goal of technical support.

An example of a response:
"I chose to work in technical support because I've always been fascinated by
technology and enjoy interacting with people. I want to put my technical expertise to
work directly in solving problems for clients. I want to be the person who makes
people's lives easier and more fun when they have a problem."
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Frequently Asked Questions

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What is Technical Support?

As businesses expand and require additional support services when upgrading or

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Technical Support Interview Questions for

2. List the advantages of updating the BIOS.

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3. What is a stack, and can ROM be used as one?

4. What is cache memory? What is the benefit of having

5. What is overclocking? What are the benefits of overclocking?

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Overclocking has the following benefits:

6. What exactly is a chipset? What's the diﬀerence between a

7. What is a heat sink, and how does it help the system?

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8. What is a jumper, and why do you require one?

9. What exactly is the Windows Recovery Environment (WRE)?

10. If your computer's audio isn't working or there's no sound

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Examine the connections between the cables.

12. Assume you need to view a file on a shared disc but are

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14. In the context of the network, what is a Gateway?

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15. What are the benefits and drawbacks of employing imaging

16. What is Ghost Imaging? What is it used for?

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Ghost imaging is a so ware-driven backup technique that copies complex disc

Here are some troubleshooting tips for BSoD:

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Uninstall incompatible so ware.

18. How well do you understand disc partitioning? What is the

19. What do the various lights on the modem mean?

20. What exactly do you mean by BOOT.INI? What are the many

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Technical Support Interview Questions for

22. If you get a message that says "invalid drive configuration"

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23. My printer outputs faded text, low-quality photos, and

24. I'm using Windows 10 and I'm getting a blank screen with

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The dark screen should disappear a er restarting your computer.

25. Your customer complains about his desktop PC running too

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26. If you turn on a computer and see the error message

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27. A customer complains about his missing DVD drive on

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Drivers must be installed again: By heading to Start, Control Panel, System

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28. Your customer complains about the USB not recognized

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Modify the USB selective suspend settings as necessary.