Bizhub 28 e ALL ACTIVE SOLUTIONS

SSD
SUPPORT SOLUTIONS
bizhub 28e ALL ACTIVE SOLUTIONS
August 2020
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS
PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR APARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW
AND NCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE
LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, AND
CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
©2020 Konica Minolta Business Solutions U.S.A., Inc
SSD Knowledge Base
All Solutions By Model
bizhub 28e Printed August 2020
Page 2 of 9
Table of Contents
bizhub 28e is not listed in bizhub vCare (CSRC – CS Remote Care) applications.
Unable to Scan to SMB after Microsoft® Windows® Update
Scan to SMB. Server Connection Error Code: 107
Scan to SMB. "No Specified Folder: Error Code: 4098" message
Extra blank page printing at the end of job from AS/400
Adjust Authentication Auto Logout Timer
©2020 Konica Minolta Business Solutions U.S.A., Inc Page 2 of 9
SSD Knowledge Base
Page 3 of 9
bizhub 28e is not listed in bizhub vCare (CSRC – CS Remote Care) applications.
Return to Contents
Reference
ID: KBA00039126
Updated: 8/24/2018 11:40:17 AM
Related Products:bizhub 28e
Reference
This request has been escalated to Konica Minolta Inc.(KMI) in Japan.
SSD’s Escalation Systems Support provided the bizhub 28e’s specification to KMI to have this model
series added to bizhub vCare (CSRC – CS Remote Care).
© 2020 Konica Minolta Business Solutions U.S.A., Inc.
SSD Knowledge Base
Page 4 of 9
Unable to Scan to SMB after Microsoft® Windows® Update
Return to Contents
Problem Solution
ID: KBA00041911
Updated: 2/25/2019 9:11:55 AM
Related Products:bizhub 227,bizhub 25,bizhub 25e,bizhub 284e,bizhub 287,bizhub 28e,bizhub
308,bizhub 308e,bizhub 3320,bizhub 3622,bizhub 364e,bizhub 367,bizhub 368,bizhub 368e,bizhub
4020,bizhub 4052,bizhub 4422,bizhub 454e,bizhub 458,bizhub 4750,bizhub 4752,bizhub 554e,bizhub
558,bizhub 558e,bizhub 654,bizhub 654e,bizhub 658e,bizhub 754,bizhub 754e,bizhub 808,bizhub
958,bizhub C224,bizhub C224e,bizhub C227,bizhub C258,bizhub C284,bizhub C284e,bizhub
C287,bizhub C308,bizhub C3110,bizhub C3350,bizhub C3351,bizhub C35,bizhub C364,bizhub
C364e,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub C3851FS,bizhub C454,bizhub
C454e,bizhub C458,bizhub C554,bizhub C554e,bizhub C558,bizhub C654,bizhub C654e,bizhub
C658,bizhub C659,bizhub C754,bizhub C754e,bizhub C759
Problem
Scan to SMB fails after the January 8, 2019 update (KB4480970) for Windows® 7 Service Pack 1 and
Windows® Server 2008 R2 Service Pack 1.
Solution
Manually download and install the fix (KB4487345) from the Microsoft® Update Catalog.
SSD Knowledge Base
Page 5 of 9
Scan to SMB. Server Connection Error Code: 107
Return to Contents
Known Error
ID: KBA00056257
Updated: 7/22/2020 3:52:39 PM
Related Products:bizhub 227,bizhub 28e,bizhub 308,bizhub 308e,bizhub 368,bizhub 368e,bizhub
458,bizhub 458e,bizhub 4752,bizhub 558,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub
C227,bizhub C250i,bizhub C258,bizhub C287,bizhub C300i,bizhub C308,bizhub C3320i,bizhub
C3350i,bizhub C360i,bizhub C368,bizhub C4000i,bizhub C4050i,bizhub C458,bizhub C550i,bizhub
C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C759
Error
Server Connection Error Code: 107 when scanning to SMB.
Root Cause
1. The SMB port is not permitted through the firewall
2. "File and Printer Sharing" is disabled
3. The IP Address for the address book is incorrect
Workaround/Fix
1. Permit SMB port through the firewall 445 (TCP) or 139 (NetBIOS) can still be used
2. Enable "File and Printer Sharing" in the Windows settings.For details, refer to the attached PDF. To
view the PDF, you may need to download a free copy of Adobe Reader®.
3. Verify the IP address of the destination computer which contains the shared folder:
Attachments
Doubleclick paper clip icon to view the attachment
107 File Sharing.pdf (180.50 KB)
SSD Knowledge Base
Page 6 of 9
Scan to SMB. "No Specified Folder: Error Code: 4098" message
Return to Contents
Known Error
ID: KBA00056405
Updated: 5/13/2020 3:33:24 PM
Related Products:bizhub 227,bizhub 287,bizhub 28e,bizhub 308e,bizhub 368e,bizhub 4052,bizhub
4752,bizhub 558e,bizhub 658e,bizhub 808,bizhub 958,bizhub C227,bizhub C287,bizhub C300i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C3851,bizhub C3851FS,bizhub C4050i,bizhub C450i,bizhub
C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C759
Error
"No Specified Folder: Error Code: 4098" message when scanning to SMB.
Root Cause
1. The folder name is incorrect or not specified correctly
2. The designated path to the folder is incorrect
3. The folder is not shared properly
4. The Username is not assigned proper permissions
Workaround/Fix
1. Verify the folder name and that it is spelled correctly
2. Verify the path to the folder
a. Start with folder on root and scan directly to it
b. If necessary, assign as subfolder one level at a time and test
c. Make sure to use "\" to separate. Like 'ScanDocs\SmbScan'
3. Ensure the specified folder is shared on the network and it is shared with this User
4. Ensure that the User is assigned proper permissions to make changes to that folder
a. Read/Write, Modify or Full Control:
SSD Knowledge Base
Page 7 of 9
Extra blank page printing at the end of job from AS/400
Return to Contents
Problem Solution
ID: KBA00056447
Updated: 4/15/2020 9:34:55 AM
Related Products:AccurioPress 6120,AccurioPress 6136,AccurioPress 6136P,bizhub 227,bizhub
25e,bizhub 284e,bizhub 287,bizhub 28e,bizhub 308,bizhub 308e,bizhub 3622,bizhub 364e,bizhub
367,bizhub 368,bizhub 368e,bizhub 4050,bizhub 4052,bizhub 4402P,bizhub 454e,bizhub 458,bizhub
458e,bizhub 4702P,bizhub 4750,bizhub 4752,bizhub 554e,bizhub 558,bizhub 558e,bizhub 654e,bizhub
658e,bizhub 754e,bizhub 808,bizhub 958,bizhub C224e,bizhub C227,bizhub C25,bizhub C250i,bizhub
C258,bizhub C284e,bizhub C287,bizhub C300i,bizhub C308,bizhub C3300i,bizhub C3320i,bizhub
C3350i,bizhub C3351,bizhub C360i,bizhub C368,bizhub C3850,bizhub C3850FS,bizhub C3851,bizhub
C3851FS,bizhub C4000i,bizhub C4050i,bizhub C450i,bizhub C454e,bizhub C458,bizhub C650i,bizhub
C654e,bizhub C658,bizhub C659,bizhub C754e,bizhub C759,bizhub PRESS 1052,bizhub PRESS
1250,bizhub PRESS 1250P M I C R,bizhub PRESS 2250P,bizhub PRO 1100,bizhub PRO 950,bizhub PRO
951
Problem
Extra blank page printing at the end of job from AS/400.
Solution
CAUSE: Extra pages or erroneous print pages could be caused by using the incorrect setting in the
Manufacturer type and model attribute in the Device Description.
SOLUTION: Please follow the attached procedure to create a Device Description. To view the PDF, you
SSD Knowledge Base
Page 8 of 9
Extra blank page printing at the end of job from AS/400 (cont.)
may need to download a free copy of Adobe Reader®.
Attachments
Doubleclick paper clip icon to view the attachment
AS400+LAN+connection.pdf (59.30 KB)
SSD Knowledge Base
Page 9 of 9
Adjust Authentication Auto Logout Timer
Return to Contents
How To
ID: KBA00057406
Updated: 6/1/2020 2:58:51 PM
Related Products:bizhub 227,bizhub 287,bizhub 28e,bizhub 308e,bizhub 368e,bizhub 558e,bizhub
658e,bizhub 808,bizhub 958,bizhub C227,bizhub C287,bizhub C300i,bizhub C360i,bizhub C450i,bizhub
C458,bizhub C550i,bizhub C558,bizhub C650i,bizhub C658,bizhub C659,bizhub C759
Question
How to adjust Authentication Auto Logout Timer?
Answer
Authentication Auto logout is linked to the System Auto Reset Time
1. Select [Utility]
2. Select [Administrator]
3. Enter password 12345678 twice (default)
4. Select [System Settings]
5. Select [Reset Settings][
6. Select [System Auto Reset]
7. Enter a value between 1 and 9 minutes (1 default)
Note: Even if the System Auto Reset Time is set to "Disable", Authentication Auto logout occurs after 1
minute by default

Bizhub 28 e ALL ACTIVE SOLUTIONS

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Bizhub 28 e ALL ACTIVE SOLUTIONS

Uploaded by

Copyright:

Available Formats

SSD

You might also like