CONTACT fea nya LANGUAGES eaten peat GUADALUPE E FLORES Organized and dependable candidate successful at managing multiple priorities with a positive attitude, Willingness to take on added responsibilities to meat team goals, Detail-oriented team player with strong organizational skills, Ability to handle multiple projects simultaneously with a high degree of accuracy, WORK HISTORY January 2016 - Current Owner Founder Karma Beauty LLC, Els Grove, IL + Istarted my own beauty wholesale business in December 2016 by importing goods from factories to offer good quality products at wholesale + My main custorners who are mostly already established beauty stores, beauty salons, hairdressers, makeup artists and online beauty stores + In 2019, Iwas able to launch my own brand of sunglasses KARMA which was vary well received by my customers + Tam currently working on developing my own skin care product that is 100% organic, earth friendly ingredients (NO PAING TO EARTH NOPAIN TO ANIMALS) with no chemical processes and made using ancient alchemical methods, reviving the beauty recipes of our ancestors + am responsible for the operation and decisions making + Ihave established a loyal customer base and long-term business relationships with 290 customers + Enhanced operational efficiency and productivity by managing budgets, accounts, and costs + Managed day-to-day business operations. + Monitored market conditions to set accurate product pricing and take acivantage of emerging trends. + Evaluated suppliers to maintain cost controls and improve operations May 2011- Decernber 2016 Freelance/Data Entry/Subtitles/Document Transcriber Trancribe.com, Remote + Organized, sorted, and checked input data against original documents. + Scanned documents and saved in database to keep records of, essential organizational information. + Eniered numerical date into databases with speed and accuracy using 10-key pad. * Sorted documents and maintained organized filing process. + Create accurate office files, update spreadsheets, and develop precentations to cusport managers and incraace team efficiency + Update digital records tc ensure curren: accurate and compliant documentation + Business correspondence, transcription, and data entry ware among the ad-ninistrative tasks I completed Page 1 of 3eoNiy Ney be LANGUAGES uta Native of Bilingual epee tive or Bilingual GUADALUPE E FLORES January 2013 - January 2016 Freelance Interpreter/ Data entry Rev.comi Fac. + Listening to English and/or Spanish video dialogs and creating subtitling scripts in the desired language + Interpreting live sales, customer service or emergency calls + Answering sales and customer service calls that required interpretation + Recording Spanish voicemail dialog for various companies + Assisting with live customer service chats + Data entry projects + Sorted documents and maintained organized filing process + Checked for accuracy by verifying data and records, January 2003 - January 2007 Customer Support CDW/G-CDW, Vernon Hills, [L + Cold calling with different scripts and offers every week for existing and new customers + Creating and updating physical records + Open and proparly distribute management in responding to mail + Translate sales calls for account managers + Increase sales volume by managing accounts and building incoming mail and assist relationships with existing, customers + Renewed monthly airtime for G-CDW federal Blackberry customers + Assist account managers in meeting their monthly sales goals + Assisted in training new account managers and new customer service representatives + Always met daily phone call goal + Customer Service/ Call Center/ Chat + Achieved sales goals and service targets by cultivating and securing new customer relationships. + Drove sales by developing multi-million dollar contract sales. + Collaborated with upper management to implement continuous improvernents and exceed team goals. + Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth. + Built relationships with customers and community to establish long-term business growth. + Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy. January 1997- January 2003 Call Center /Caller /Operator /Sales Associate ValuCom, Vernen Hills, IL + Calling card cales via call center and website chat + Cold calling to offer new products to new and existing customers exceeding daily sales target and calls custorner service for international calls Page 2 of 3GUADALUPE E FLORES CONTACT Bats} Contra oad iit perce aa LANGUAGES toa Native or Bilin bare + Celd calling to offer new products to new and existing customers exceeding daily sales target and calls custorner service for international calls + Exceeding monthly sales target and new customer target assisting in training new call center staff * I consent the processing of my personal data for the purpose of recruitment for the position to which lam applying + Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. + Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions + Maintained user account data by initiating account access and establishing in database * Achieved high satisfaction rating through proactive one-call resolutions of customer issues. + Boosted customer service satisfaction ratings through consistent quality control. + Responded to customer calls and emails to answer questions about products and services. EDUCATION 197 Dual Credit Philosophy and Religious Ancient Studies Dual Credit College of Lake County, Grayslake, IL, High School Diploma Mundelein High School, Mundelein, IL, Page 3 of 3