The document reports productivity metrics for various call center agents identified by their employee ID. It includes the total time spent on calls, time spent idle or not ready, average handle time per call, and total calls attended to for each agent. There are over 350 agents listed with their individual metrics.
The document reports productivity metrics for various call center agents identified by their employee ID. It includes the total time spent on calls, time spent idle or not ready, average handle time per call, and total calls attended to for each agent. There are over 350 agents listed with their individual metrics.
The document reports productivity metrics for various call center agents identified by their employee ID. It includes the total time spent on calls, time spent idle or not ready, average handle time per call, and total calls attended to for each agent. There are over 350 agents listed with their individual metrics.