What ae ane IRS LEARN BY LISTENING ed Sea STs es a TO BEING. yy) Rage) WHY COMPASSION IS AN UNDERRATED BUSINESS ESSENTIAL PNairtady hel ui When being a br! | ite a Rol I ON i vad Deans Ci ic TMA NaCl: Bods from touring the world’ | satisfied is the key to boot telillit- hel eu Ar Ula} =| vaye Aa dk FRANCHISE SUPPORT TEAM RRM eeu Mince a PMR Ne selec h Cmte ke aa a ene eee ee Pee ME Mee ecru ogc eM) Peete Ie ume tee etre We even train and certify your instructors for you to ensure they provide unrivalled service and customer care! Cee aes aC ea eo a Senne one gece ana ca eee ees ae Une aes) Sega ean ae ened CN etic an tae eu Met oe TM URC Rs noe nue we) on NO FITNESS Saat anes ch) ee eee ee nec Cee eae neu RKO) een eau MU eta in the fitness industry. Within their very first month, they generated enough revenue to cover over a third of their Ree Caen ce Used enka more studios. ‘SCAN TO LEARN MOREeee see ae ECT eee can) aad SU EE page ee ea RN CN a ere eM Mecca Reis Omg ence een are scientifically-sequenced to transform your entire body, Pen RR net ee Mr Maruca cats Se a eet a Re OA Re locations across 5 countries, and 50 more coming soon! The ete ee Mae a ecm accents Cee ae Ree ane RET Rae] Meee Rese Cuc aet ca eet ee ica eC ca koe ee) races eva ey rere eee eer eae un) Dee ene ee eee ue ae that are fun and totally addictive!(a studio pilates irra THE MOST LOVED GLOBAL PILATES BRAND CHANGING THE WAY THE UU JOHN L. SCOTT, Director of Franchising john@studiopilates.com | 0203 582 3832CONTENTS FRANCHISIN OPPORTUNITIES. eee 09 JACKSON FIRE & SECURITY The franchise with essential eafety and security services tots clients 12 ACTIONCOACH Helping business owners succeed ike never before 30 STUDIO PILATES. Amission to revolutionise the UK matket and create demand 39 WHAT'S ONIN Find out what's on in your town, city and holiday locat 41 CAREMARK Deliver profit and mal yourcommunity e areal difference to 44 NOVUNA BUSINESS FINANCE Find out the layers of the franchise 45 ONE STOP Slashing throu! 50 FIDOMONEY small businesses " 56 CRUNCH FITNESS. Strong in its quest to help people ‘perspire 65 MOLLY MAID Become part ofthe Us leading home cleaning franchise 66 FRANCHISE BUSINESS SCHOOL, Helping franchisors turbo-charge thelt business growth 73 WE LOVE PETS Bringing love an pet househol 77 TECHCLEAN ‘mode business system with high net proft returns 78 ANYTIME FITNESS. ‘A new CEO and inclusive space for fitness members14 UNSTOPPABLE FRANCHISEES. The unique traits operational excellen 18 PEER-TO-PEER SUPPORT 42 TEACHERS POWER have the necessary 74 OUT OF OFFICE The books and pe monthly dose of 82 FRANCHISE ON A BUDGET B 26 FIVE MINUTES WITH ‘Andy Knights, the CEO of 80 A DAY IN THE LIFE CEO and founder of LEADERSHIP FOCUS Authentic 22 leaders. Niraj Kapur reveals how letting others in can be good for business Learn by truly listening Hone your mind extract meaning from what is being said Ace difficult conversations How to check your prejudices at the door to achieve optimal outcome How to defeat burnout Find the blueprint to go from a fear and scarcity mindset to an enough mindsetTHE EDITOR {fective leadership definesa franchise E system and is crucial to its success. ‘The notion of running an outstanding franchise brand hinges on franchisors making strong positive connections with those around them and franchisees, in turn, creating more employees and managers. ‘The key ingredient in this chain is emotional intelligence; the ability to tune into others'needs and. to help them change in ways that are aligned to their personal vision and dreams. This form of leadership requires franchisors and franchisees to take a holistic view of business, cempathising and acting on the things that are important to those who they are leading, This approach can be transformative, leading to a dramatic and positive effect on motivation, performance and wellbeing withina team, As such, our latest issue is dedicated to building, and developing those all-important‘soft skills'in leadership, leading to more open communication, clearer values, open ears and the ability to problem. solve using discernment and collaboration. This approach will help attract great team players who trust your guidance and buy into your vision. ‘Whether it’s enlisting peer-to-peer support; broaching difficult conversations in a way that's both sensitive and effective; buildingyour active listening skills, or treading the fine balance between your personal and professional life, we've got expert {guidance to help. All leaders will benefit from the valuable mentoring on page l4 about closing what-franchise.com performance gaps and driving growth, ensuring your franchise stays at the top of your network. ‘And, don't miss the advice on page 52 where we reveal why beinga fussy recruiter pays off. The approach outlined is guaranteed to ensure you attract only the very best talent ~ an absolutely non- negotiable element for building a successful team and business Toyour success, Nadine Hawkins Editor, What Franchise nhawkins@adethomson.couk Pistia MAY 2023 eeMEET THE KEEP UP WITH THE CONVERSATION s. Ye . Women on boards s a ~~BEHIND THE BRAND: PARTNER CONTENT JACKSON FIRE & SECURITY Success for fire and security franchisee The Jackson Fire & Security franchise provides essential safety and security services to its clients rior to taking on the Jackson & Fire Socurity franchise, Martin Lawton had a varied career background working in building services for over 20 years both in the public and private sector, and then more recently as an asset manager for Heathrow Airport. He had been thinking about the possibility of running his own, business for a while, Whilst researching his options, he came across the Jackson Fire & Security franchise. He was attracted to the unique opportunity I offered along with the level of support that ‘was available compared to other franchises, He attended a discovery day, researched the ‘opportunity thoroughly, was impressed with ‘hat he learnt and decided itwas therright choice forhim. GETTING STARTED Tewasa steep learning curve, and as Martin believes, no matterhow much experience {you think youhave, ieeurns out there Is always room for more! He launched the Kingston franchise in September 2019 ‘and was highly proactive in building ‘upacustomer base, quickly letting his ‘oxisting networkcof former colleagues ‘and other contacts know he was running ‘business within thefire and security industry: Hemade best use of start-up ‘marketing support from the head office team, combined with his own networking and promotional activity. As a result, bis ist ofelients grew steadily wth the ‘excellent customer service leading to more recommendations and referrals. Iewasall goingextremely well. ‘ew months in, thanks to the excellent reputation Martin had already established, ‘business was realy picking up. And then the pandemic arived and the UK went Intolockdowin. PANDEMIC EFFECT In the first couple of months, with somany premises and businesses in crisis mede or standing empty, everything went quiet. So Martin decided to purthat time to good use “Martin launched the Kingston franchise in September 2019 and was proactive in building up a customer base by volunteeringand offering his skills to help various local community groups. But by May 2020, as people and businesses had begun adapting to what ‘was becoming referred to asthe new normal’ enquiries started coming in once more. Itwasn't ong before demand forthe Kingston branch's services was steadily growing again. AHIGHLY SUPPORTIVE ENVIRONMENT “Martin explains how he has found the support from the head office team to beat Jackson Fire & Security. “Support from head office has been really good” he explains. "When Ive had issues where | needed some guidance, they were there toadviseand help mecut, In fact, the level of supporchas gone beyond what [ed expected, and its been really valuable tobe able to tap into their many years of | industry experience” ‘Martin has some advice for anyone thinking about whether aJackson Fire ‘and Security franchise would berright for ighly them, He says:"T knew itwould be hard work and you need to be willing to put the effort in. You need to be quite open-minded and adaptive to change. But Lenjoy it “Yes, tcan be tough, and it certainly wasnt the easiest frst year of trading, bt 1m far less stressed than Iwas in previous roles. Be ready towork hard, and the rewards are definitely worthwhile” Ata Glance Jackson Fire & Security Number of anchined outlet: 10 ‘ora, Teen cambadeaieSuray 8 Uenson Investment ange: £40000 niu required capital £40,000 ont dy Moore-ranchcsiachone.cosk Incaontrecosk/rancine \WHAT-FRANCHISE.COMIN THE Facts and figures from the world of business NUMBER CRUNCHING (creer RT Pon eet eeee EMPLOYEES “RUN” IN FEAR FROM A SCARY OUT OF CONVERSATION AT WORK. GIVEN THAT MOST INDIVIDUALS THINK OF CONFLICT Poe einen evens INNEGATIVE TERMS, THIS ISN'T A SURPRISE. JUMP TO PAGE 6070 LEARN MORE ABOUT AGING THE DIFFICULT CONVERSATION AT WORK. TRENDING ONLINE: THE, HEALTHY HYBRID WORKER. =, Hybrid workers eat better, sleep better and get more ‘exercise, according to a new reportby IWG, ‘A poll of 2,000 hybrid workers revealed that reduced ‘commuting meant more time for cooking from seratch and extra time in bed in the mornings, that isan extra Ti hours of sleep a year The average hybrid worker now gets 4.7 hours of ‘exercise a week, compared with 3.4 hours before the pandemic. Weightloss was another notable benefit of remote working, according to27 per centof respondents, while 66 per cent said their mental heath had improved as a result ofthe shiftin their working patterns and environment With redundancies on the rise and companies now mandating staff return ful-time to the office, there has never been a better time to take charge and work for yourself a Ifyou are looking t finally take the plunge and follow your entrepreneurial dreams, go to whatfranchise.com and browse the exciting franchise opportunities, news, insight and advice at your disposal >NEWS IN BRIEF PARIS BAGUETTE OPENS ITS. FIRST UK LOCATION Paris Baguette has opened the ddoors to its first UK location, at Battersea Power Station in London. “After successfully operating five Paris Baguette branches in Paris, we are excited to share our French Jack F Moran, head of bakery savoir-faire with our Paris Baguette Europe, says: new London neighbours,” “Ourvision isto restore the adds Christophe Laroze neighbourhood boulangerie café head of Paris Baguette UK tothe heart of the community and rance aeross the UK, and we are “Additionally, our team is delighted to take this first step hard at work opening more here in London's newest and —_-boulangeries across the most vibrant neighbourhood.” country, starting in London The company’sleadership and the southeast, and Identified the iconic Grade _ establishing new franchisee listed Battersea Power Station ships to help us| as its first UK entry point due expand our brand preset toitsunique blend of shops, creating local business bars, restaurants, leisure and ownership, investing in the entertainment venues, parks, local economy, and adding and historical spaces, ‘more jobs to the community.” SNAP FITNESS STRENGTHENS MARKET POSITION IN THE UKAND IRELAND Since opening its first UK club in 2032, Snap Fitness has gone from strength to strength with a network of 86 sites across the UK and Ireland and a z735 per eent growth in club members from the beginning of last year Over the last four mouths, Snap Fitness has opened eight new locations, all of which are seeing significant suecess in membership sales. Brand confidence is further buoyed by the ssrowth in clubs that have opened over the last few year. Bill Painter, director of development at Snap Fitness, sald When we came out of COVID and were able to start opening clubs again, we set our franchisees’ expectations on achieving an opening target of 300-400 members and reaching 1200 imebers in the frst year. However. the majority of our new openings have far exceeded our and our franchisees’ expectations ~ reaching the 1.200-member milestone within five ‘months, showing that the demand for gyms continues to gro.” ‘The newest launch in Pontyclun sinashed the network's pre-sale records with over 780 members joining hefore even ‘opening its doors earlier this February. Shnilar success has been achieved at Snap Fitness Melksham, which opened in January this year, and registered 840 members in its first month. Franchisees are seeing a strong returns on thelr investment ‘hich, according to Snap Fitness Melksham’s owner and mult unit franchisee, Samraaj Aujla, is largely down to the support of the head office team. Bill added: “We enable franchisees to combine theit professional skills and passion for fitness with running a successful fitness franchise. Our model has been designed to offer franchisees maxinum returns by providing support at every step of the way by analysing everything from the gvin's location to marketing support. We have an established te franchise business coaches on hand to support and diseuss best practices and to help our network successfully run thelr Snap Fitness territory. Ifthe past year proved anything, with onr ‘market-busting growth figures. iis that our system works.” ANYTIME FITNESS UK NAMES NEW CEO Anytime Fitness UK has appointed Jason Worthy as its ehiet executive officer. Jason was most recently vice president of international business develop Brunswick Corporation. He successfully to Lmprove thelr innovations, and an excellent team to her drive the business forward. We are committed to ensuring members at nntfor our clubs get an unrivalled experi ith and wellbelng, launched Freedom Boat Club's international expansion programme scaling itto 33 franchised and corporate Tocations in 24 months. peaking of his says: "It's huge honour to become CEO of Anytime Fitness UK and I'm joining at an exciting time, We're secing a shit to ‘more and more people placing greater value on thetr health and wellbeing, and understanding the importance of training, nutrition andl recovery. Anytime Fitness is tuniquely positioned to facilitate that shift in people's mindset and behaviour. “Looking aliead in 2023, we have a healthy pipeline of new clubs, eseiting \which in turn helps ereate successful, profitable clubs. Whilst we have an. incredibly strong business here in the UK, we stil have lots of potential for srowth and I'm excited to get started.” Jason has more than 20 years of experience in the fimess sector, having worked in senior roles on both the supplier and operator sides before joining slobal fituess equipment manufactu Life Fitness, in 2012 In that time, he was promoted through various senior roles, before becoming CEO and president of the global business in 2018, leading the billion-dollar company’ through its sale to KPS Capital Partners.BEHIND THE BRAND: PARTNER CONTENT Champion of champions Working with ActionCOACH's Mitali Chopra helped another business to succeed like never before ith over 32,000 cleaning businesses in the UK all vying for alice ofthe market, this, forward-thinking business ‘owner decided to take action, and has now reached over double the industry-standard profit margin and a 650 per cent increase Intumover. Action Coach Mitali Chopra has worked with Luke Murfitt, managing director of Integrity Cleaning, since October 2018, Asa natural entrepreneur, he wanted to grow the business quickly and become the biggest and. best in the Greater Landon area. For the first, nine months, growth was Impressive, but not fone to rest on his laurels, Luke wanted more. “The first elient I secured was a hotel, Which gave usa contract of ver 20 hours week” Luke says. “With that, gave five ‘mothers and a father employment and that was ust the beginning. As momentum started ‘obuild and an increasing numberof clients came on board, lrealised I required some rofinement to my business operations. fd established my foundations and I had big reams ~ I just needed someone to point me inthe right direetion, “Iwent to an ActionCOACH seminar with Mita Chopra, where she opened up ‘my eyes to business coaching, think lot of people would be approhensive ta have someone come into their business and make suggestions for change, but {knew this was ‘the best way for me to take things to the next level. arranged a one-to-one meeting with ‘Mita to discuss the work that we would do together” ACCOUNTABILITY AND RESULTS ‘Luke continues: Mitali understood everything I wanted to achieve from our sessions - I required a more robust structure, stability, senso of order and tobe held ‘accountable for my actions. The fist things we focused on were the goals of the business ‘where id [envisage it would be in five and 10 years’ time? I put these all na plan and laid them out clearly so I could see exactly what Iwas aiming for “We also worked on setting out significant targets and KPIs. always had itin my head where wanted tobe, but having things written down and documented so leould rofer back to them was extremely useful ‘as well as Mitali holding me to account to reach my targets. Im results-driven and having this process in place helped me stay on track” ‘With Mitalis help Integrity Cleaning started to generate alot more interest. ‘And, with that, Luke eltconfident-he was achieving his goals. KEEPING THE MOMENTUM GOING Luke explains the benefits of working with Mitai*Not only dd Ihave more seli= confidence, but the team started to feel it too. They began taking responsibilty for their actions and deiveringa much better serve, Itjust goes to show how getting the foundations right wil impact the day-to-day operations of the business. Iwas filtering down ll ofthe proven methodology and knowledge that Mitall was sharing with me tocveryone else. "We pride ourselves on the great work thie and the environment we operate in. AS‘result, we've all drawn closer together and the way we communicate has improved “Mita calls me her‘champion, sa eal her the‘champion of champions: She's not only helped me to achieve my goals but has allowed me to focus on the futureand strive for further growth. Mitall ise just ‘coach to meanymore, she's become my fiend ~ she celebrates my litte victories and, in any business, that's so important” SEEING THE EFFECTS “Almost immediately after beginning my coaching sessions with Mita, Integrity Cleaning secured a six-figure contract with the largest construetion project in London Luke explains. “Alongside that, we had ‘multiple housing developments, a London ‘university, House of Fraser on Oxford Street and The Shard signing up as clients, New business was coming in faster than ever before. I've supported 39 mothers ‘and five fathers back into work. The results hhave been astounding as we've seen a 650 per cent turnover increase in 12 months and a1 per centincrease in gross profit This places our profit margin at around 43 per cent, which is over double the cleaning, industry standard of 20 per cent. “Perhaps the greatest thing that's come out of my coaching is belng erowned the “UK Entrepreneur the Year" 2019. Lad lays dreamt of entering the Business Excellence Awards, bu it was Mitall who {gave me the confidence to apply. ve got Parkinson's but I dont suffer with t,Texcel ‘with it Infact, use as my inspiration every single day and its one of the main things that drives me forward “offthe back of theavard, my uke inpecting one ofthe uldings leaned by Integrity Cleaning confidence has sky-rocketed and I've now ‘become a passionate public speaker. In my first year, booked 18 international gigs ‘where I would share my story and offer advice regarding business ownership. | havea lotto thank Mitalforin that sense as | wouldn't have been able odo this ‘without her. She's certainly helped open alotofdoors for both myselfand the ‘business and, for that, 'm grateful” STAR OF THE SHOW Released on Amazon's Prime Video atthe ‘end of 2022, al ve episodes of Business ‘As Unusual star two of Mita’ clients, including Integrity Cleaning. The series follows eight companies on ajourney through pandemic lockdowns, reopenings and the everyday challenges faced by businesses across the UK The series starts at the onset ofthe pandemic and grips viewers wondering Ifthe business owner heroes wil survive the toughest business conditions in living ‘memory. Luke Murfitt not only had the pandemic to contend with but also his personal battle wth Parkinson's disease. His positive mindset and ability to pivot effectively leaves audiences astounded by Luke's tenacity and touching relationship With his business coach, ‘ital adds: "He's really taken ownership ofhis business and the pay-offis very Impressive. Its been an absolute privilege helping him to realise his potential” Ifyou want to change lives ike Mitali and ‘you're the kind ofperson wholoves earning ‘and helping people, has enjoyed success in your career, business or a sport and you are ‘illing to inves if you see that suastantial retums can be made, then find out more bywatching the overview video at actioncoach,couk/overview. AtaGlance uber anchined oats: 200+ the UX Instant ang: 000 iimurreiredapta £20000 Contac: ay Bay 01284701648 sctencouchcontncion 2INSIGHT & CLOSING PERFORMANCE Laps in franchising FranNet' cree st has ider nite the rique at bring operational ellen ond has shaped them Bia ieee iplesoften get asked: "After career in franchising spanning more than 30 years, what drove you to write this book now?" 1 don't have a specific answer for that, other than to share that on 27 December 2019, looked at Lindsay nd said, “I thinkit's time for my book to get writtr ''d been a top-performing franchisee at FranNet for many years, even achieving number-one status a couple of times. My team and I have helped over 2,000 people seriously consider their franchise ownership ‘options. We've worked with hundreds of franchisors and many of our clients have become top-performing franchisees in their respective systems but some haven't. In the ‘months leading up to December 2019, several questions kept repeating in ‘my head, the biggest one being:“Why «do so many franchisees struggle vith driving incremental, year-over- ‘year progress towards operational ‘excellence in their own businesses?” Regardless of industry sector, size (of franchise, whother it’s founder~ ‘owned or private equity-owned, ‘every singe franchise system had wide performance gap between their top quartile franchisoes ‘nd the rest. Having helped build and run a national human skills training business with over 100 licensees in Canada over 10 years, this phenomenon nagged at me. also began wondering why, despite “Leaders who live their values and invest in their people can and do scale up their businesses” aX the nature ofinterdependence that comes with franchising, no-one soughtin earnest ond answers to these questions. During a breakfast meeting with one of my lawyer rolationships, Frank Robinson of ‘Cassels said to me: "Gary ifyou can find an invisible thread that's “ubiquitous across mest franchise systems then youre really onto something” So, went looking for that invisible thread. As reflected on my approach to researching and writing this book, 1 posed this question: “Is there a set of ‘uiding principles that an be applied to improving operational excellence in the franchise industry specifically, at the franchisee ownership level Part ‘of my research involved interviewing, {industry thoughtleaders, over 30 {CBOs (of same of the biggest franchise systems on the planet aswell as fast-growing franchise systems), and some of theirhighest-performing (Cop four per cent) franchisees. In the end, didi rd one invisible thread ~ Hound seven! ‘The Unstoppable Franchisee {dentites the traits and habits that the top four percent of franchisees demonstrate. I's notall about 7 CORE GROWTH DRIVERS Grow a next-level mindset Grow your awareness Grow your operational management skills, Grow your people and your leadership skills Master the system Grow your interdependence Measure success achieving top performance ~ instead, it’s about helping franchisees achieve theirnext-lovel growth, rgardioss ‘of where they sit om the franchisee performance bel curve ‘Growth ean be operational or revenue-related more often than not is about skills growth and personal growth for the franchisee and their team members, Using practical tools and pathways, existingand future franchise owners can improve and realize their own next-level performance in thelr franchise. These can be likened to ‘power-ups'in video games, where the first power-up adds strength and/or protection, and where each, additional power-up creates a multiplier force. In other words, when any one ofthe drivers on their own gets implemented in a franchiseo's business, the franchisee permanently strengthens their business. As they {implement each additional driver, the ‘multiplyingeffect occurs and moves: the franchisoe closer to sustained top performanee. ‘The overall intent is to help franchisees across all categories incrementally and continually improve their success, which also drives greater success for franchisors ‘nd wil ultimately strengthen the franchise industry atlarge. The advice fs equally applicable to franchisee ‘owners and their unit manager employees. tis my give-back to the {ndustzy that has given me so much coverthe last 30-plus years, SSS ‘The following seven drivers'crack the performance code’ of operational excellence, presenting a new model oflooking at how highly suecessful franehisoes grow and scale thelr businesses, called the Growth Helix. his model is unique to the franchise industry, \WHAT-FRANCHISE.COM 1s6 INSIGHT "To be successful, franchisees need strategies that they and their teams can utilise" | WHaT RANCHI | fSSUE 18.8 / Growth catalyst A growth catalyst is when the individual comes toan awareness point that their current situation sno longer tenable, and where the pain ofdoing nothing is greater than the pain and sacrifice of making significant change in their fe or career. Most franchisees will relate tothis concept because its what lead them to the decision to buy ‘franchise inthe first place. ‘When you can acknowledge and ‘accept that a currentsituation is nolonger tenable,you are able to ‘engage full in applying the seven ‘growth drivers, ‘The frst driver is about how to grow anext-level mindset—It's the’how’in sealing a business. includes encompassing ‘hwo critical dimensions — ‘operational management and leadership — and we explore ‘each of these in subsequent : driver chapters, i | | | EE aroncss Tee ey en ine eee matin at ee ee aa ‘Top-performing franchisees (TPFs) have learned how to master Cebu tay icc at sce erent foie at’ er, coral et aa awareness are closely linked. A next- Se coon ai Ty tee iach Cee, ——— Grow your operational management skills ‘The thin driveris about helping the franchisee to improving their ‘operational management skills. My interviewees spoke at length | | ‘on how they improved customer satisfaction, tightoned up thelr ‘operations and found efficiencies to redluce costs, Grow your people ‘The fourth driver Is about helping the franchisee to grow their people, and in doing so grow their own. leadership skill. Top-performing franchisees, thought leaders and successful CEOs all agree that i's their team, not the customer, whichis ther first priority ‘Ateam that's committe, energised and accountable, provided with the ight training and environment, will thrive. Leaders who live theit ‘values and invest in their people can ‘and do scale up their businesses, ‘The team members develop adlitional talents and take on more responsibilities, driving more growth ‘and improvements. Master the system ‘Theft driver is about mastering the system. This isnt just about mastering the basis, hough Its about being ‘constantly focused on inerementally improving systems.and processes, and being wing to share this knowledge withthe franchisor and poor franchisees Innovation snot removed. from this process: its refined oft ‘within the systom that itbenefits. Once youve mastered the basics,‘then getonto the next level and ‘master the basies there, TPES leverage the collective brain trust of the entire franchise system, Implementing some of these strategies into their own businesses, While this fifth driver may seem. similar tothe third, improving ‘operational management skills, itsactually very different. The third drivers about strengthening ‘management skills; this one is bout learning how to exeeute the ‘business model brilliantly. Developing ‘management skils is just one part of system mastery Grow your interdependence ‘The sixth driver focuses on helping franchisees to recognize the eral importance of growing strong interdependent relationships, which isthe sign ofa maturing and ‘sucoessfUl franchise business. When researching my book, I discovered that the richest relationships enjoyed by franchisees are aresult of evolving fom independence to interdependence. also discovered that many franchisees simply dot evolve to this na stage. “The importance oftransitioning from independent to interdependent twas one of the major themes that emerged fom the research Without exception, every singe top- performing franchisee Tineerviewed demonstrated and espoused the mindset and al the qualities of having an interdependent relationship with their franchisor. The evidence of the lUnk between a franchisee’ sustained ‘growth and interdependence with thei franchisor and with peer franchisees is undeniable, Cultivate the neural network of your business The seventh drivers about activating and strengthening key performance indicators (KPIs) and other performance measurement “ystems ofthe franchisees business Its the old adage that you never Jaow ifyouve achieved a goal ityou cant measureit The measuring ot Success was a robust part of many of my interviews, though interviewoos ‘were unanimous tha before anyone can measure sucoess, they have to know what they ae ming Every top franchisee is acutely goal directed, and those goals are aligned ‘with business purpose and values. Tobe success, franchisees need strategies that they and their teams can use to precisely chart thelr course, track performance and make mid-course corrections. Suffice to say, there are many insights in rmeastring growth and steps to take to fixchallenges and knock dawn, barriers to growth, Next steps Which of the drivers should you start ‘working on first? That is entirely dependent on where you currently are in your awn growth Journey: One of the ‘00! things about ‘The Unstoppable ‘THE GROWTH HELIX The Growth Helixis an entirely new model of looking at how highly successful franchisees grow and scale their businesses. This model is unique to the franchise industry because the core of the Growth Helixis the base operating methodology of the franchisor, also known as ‘the system: It works like this: © The franchisee learns and masters the basics of the system, and builds enough business by executing those basics as prescribed ‘¢ Meanwhile, they experiment around the edges, succeeding at some things and failing at others, but constantly seeking the lessons of both, improving incrementally until they're ready to get to the next level of performance or growth ‘They then climb to the next level and repeat this pattern, before escalating to the next level, repeating again, then climbing again. With each new level comes more opportunity to implement, additional drivers, and to achieve more desired results Franchisee is that there's no particular order thatthe reader must progress through. The book is ‘designed to meet the reader where they are ~in other words, whichever driver they identify as thelr biggest ‘opportunity/challenge/priority becomes their starting point. Once they've addressed that, then they ‘come back and choose their next priority focus, and soon. ‘THE AUTHOR Gary Prenevost is president of FranNet, Southern Ontario y > and Eastern Canada, fndauthr of The Unstoppable = Fronchiee:7 Driers of Nest. Levl Growth. Single copes of the book are avalble {hough major book stores and through Amazon; copies are also avaiable Discounts are given on bulk orders placed dretly With he author in ation, portion of profits on these bul ‘orders willbe donated to the FA Foundation though his ‘webite: wortheunstoppableranchise com. ~~ WHAT-FRANCHISECOM 17INSIGHT Why now’s the time for peer-to-peer support Luke Townsend, owner of BizSmart® Birmingham and Solihull, on raising your business game with external perspectives hile internal business analysis essential, anexternal business perspective can prove tobe invaluable in terms of gaining ‘anew understanding of your business structure, strategy, and even challenges. Peer-to-peer support consists ‘ofa group of business leaders who come together to provide advice and discuss, lar. and share ideas and business strategies. Byusing peer-to-peer support system, business leaders are able to tall candidly about their business sd overace.Todty r seslerte thee Inner dynamic ofthoush folng snd pteeptionAUK Market Place arth UKs Fastest Gr £89 Billion == £89 Billion is spent by UK businesses advertising online. The “Whats On In” Franchise is a unique B2B Advertising opportunity with a FULLY EXCLUSIVE postcode area 7 "Exclusive" Pos eee £798 4S Excellent ROL Payable over 3 months £4 Potential £5,000 to £8,000 Monthy income to over 25,000 local busine stcode = REA Sai-Service online platform 5 po Sar details visit our website www.woifranchise.com _- 2=¢--Pani Smith: enquires@WoO!Franchise.com A game-changing care franchise, with you in mind! Designed for success in the UK market Aservice fee that includes more than just the essentials Seog eng eRe Dee eek Start up with £50,000 investment | Territories available across the UK | Franchise Pioneer opportunities Join a franchise brand with a focus on the future, the wellbeing and success of franchise partners and a Cee eu eects eet ssa tear Nog arenes CeBEHIND THE BRAND WHAT'S ON IN Growth market What's On In is the website for people wishing to find out what's on in their town, city and holiday location the What's On In franchise, ‘managing director Dani Smith says: “Itwas simple, we know the UK online advertising ‘market is worth £189 million and we save the market was wide open. We also wanted to make our franchise available to anyone and that’s why we priced it at £798, The return on investment is amazing. We also offer an interest free finance package and payment lover three-six months” USER FRIENDLY She goes on to explain: “I needed to make sure our web platform was user friendly for the advertisers and that we could offer ny business a free sales web page. 82 per cont of UK businesses have no website, so we needed to address this with a free web page for every advertiser” THREE FRANCHISE PACKAGES ‘What's On In offers three different types of franchise: ‘Single franchise posteode ‘eMaster franchise, UK or globally ‘© Corporate franchise, Europe and globally FLEXIBLE OPPORTUNITY Atypical What's On In websitenot only offers a franchisee an excellent income from advertisers, but also allows them to place affiliates on their website, which pay Iranchisees up to 70 per cent commission. There are three income streams: Income for main businesses fe lncome from tradesmen Income from affiliates A franchisee needs no technical -nowledge, as all loading of adverts is carried out by the What's On In support team. Bookings are made online via the website and payment is made within three ‘minutes direct to the franchisee’s PayPal account, which means excellent cash flow: OPTIONAL 50-50 SYSTEM ‘What's On In has an optional 50-50 system, whereby you have a commission sales person building your postcode area for you, offering complete freedom, and is perfect for someone with an existing business or job who wants avhands-off franchise. This option obviously requires less commitment from the franchisee. Potential monthly incomes are £5,000: £20,000, depending on commitment. Franchisees receive a fully exclusive postcode area. The exclusive online franchise members’ area provides in- depth and comprehensive franchisee support and access to tips, advice and training tools. LOW COST ENTRY Dani believes What's On In offers the perfect low cost entry into the profitable franchise arena. New franchise opportunities are continually added throughout the UK. With its self service platform, high visibility, full tracking and low ativertising cost, the What's On In franchise offers the ultimate opportunity foronline advertising. Ata Glance What's on inIt's reassuring to know that | don't have to know everything. The support is outstanding eva Cer eee “It's not just about owning my own business that’s exciting, it's having a positive impact on my local community. Lives are uplifted, even transformed!” DR me a eed eo AOL et RCS MOE rec oat) Rec eet tern oneal ae a ecu Ce ana oR Rca ciao CONE eee co eet ie ena et Ns ae eta fect aten One RN aioe setae vere Sirs eetl tore tia . t: 01903 266392 Find out more i e: franchise@caremarklimited.co.uk Were a ices ee tol Q 9 Carema' Caremark. The REAL mpany (GaremBEHIND THE BRAND: PARTNER CONTENT CAREMARK Recession-proof your future If you're looking to invest in a business that not only delivers profit but also makes a real difference to your community, you need to explore Caremark's big opportunity ‘ome care is a recession-proof ‘business opportunity. driven by an ageing population anda. health service that is relying ‘evermore on private care companies to provide care at home. As the real care ‘company, Caremark’s business offering dlivers both financial and personal rewards ina market that is growing year on year Caremark has worked hard to build their brand in all markets across the entire ‘home care industry. The franchise services private customers who pay for their own ‘care as well as customers who require their Tocal authority to arrange care for them. For potential franchise owners, this means you hhaveaccess tothe entire home care market, not just a portion of it. ‘THE REAL CARE COMPANY ‘Caremari’s reputation isnot only based ‘on I7 years of experience and a business ‘model that is proven to be resilient to ‘economic instability, ut more importantly, its understanding of real care ~ putting people first and living the values of respect, honesty integrity and teamwork. ‘This caring culture is present in every aspect of Garemark’s operation, from top to bottom, from the way the company supports its customers, through to care staff and onward through the operational ‘and management teams, Caremark’s network of i15 plus offices reflects the brand's culture as it believes in ‘getting the caring formula right. By relly caring about its customers and staff, a spirit of loyalty and teamwork is fostered amongst the staff, which later translates into deliveringa caring, quality service. ‘This is what makes Caremark different, And suocesstl ‘A MILLION-POUND ‘OPPORTUNITY Caremark is proud ofits fine-tuned business model too, because it supports business owners to operate successfully {nall homecare markets, giving them ‘every opportunity to build along-term, profitable business. This means youcan havea slice of the whole care industry pile and the opportunity to build £1m ‘tumover business within three years. TAPPING INTO CAREMARK’S SUPPORT NETWORK Caring about you means Caremark will, support you and guide you from the ‘moment you jon the franchise and onwards ‘through your business life. Asa franchise fwner, you will benefit from: ‘© 10-day comprehensive, intensive ‘induction training programme, setting you upto belaunch-ready ‘© High level of supportwith only 20-25 offices per regional support manager ‘© Compliance support froma specialist quality manager Youddon't need to have a background incare join Caremark. The ‘home care provider is looking for compassionate people with good Dbusiness acumen and management ‘experience; individuals who are excited by the idea ofbuilding a long-term care business and making a positive contribution to their local community It this sounds like you, this is your chance to change your lifeand improve thellves of many others. Ata Glance Caremark Loctin of ite: UK ad lind anima equledepital £5,000 caremattancioencens WHATFRANCHISECOM ATNSIGHT Why teachers make the best entrepreneurs Here are just a few reasons why teachers have the necessary prerequisites to become successful business owners sno secret that teachers are leaving the profession, either through batting with years of underfunding, the stress of the last few years of COVID or simply because they want to put their skills and talents toa different use ‘What many teachers may not reallse is that their experience in the classroom makes them ideal to run their own businesses. Here are just a few reasons why teachers have the prerequisites to become successful entrepreneurs. Teachers understand the Importance of always learning new things because they are constantly helping their students navigate the challenges that come with pushing themselves outof their [oe mindset Ried doctor “Being able to harness the power of positive thinking can be the difference between success and failure” comfort zone, As an entrepreneur, the willingness to embrace new things is imperative to achieve success, Whether itis new technology orlearning different marketing and PR techniques, business owners must embrace a growth mindset. Excellent, communicator ‘Teachers know how to take information and break i¢ down to help students understand it This requires finely tuned communication slils, Teachers must also be astute at gauging different situations and are required to communicate ffectively with parents, colleagues and in sometimes highly charged difficult situations For instance, at children’s services franchise, Razzamataz, one of the ‘most important skils is for franchise partners to communicate its message of building children's confidence through performingarts. This is, through written communication, Videos, social media posts and one: “Iedoesn't matter what your background is because Razzamataz, will give you all the training you need, but itis important that-you like working with young people, and that you are a good communicator, You also need to be self-motivated and have a love and passion forthe arts said former teacher ata school and college, Lauren Bill, who is now principal of Razzamataz Weymouth. Problem solver The joy of being part ofa franchise networkis that everyone supports everyone els, which is hugely beneficial to every franchisee at every level of their business, Teachers’ desire to help others succeed is what gives them the drive to find solutions to problems, something that entrepreneurs will need todo daily “itis lovely to speak toother franchisees, learn from them and just bounce ideas around, We keep pushing teach other out of our comfort zones and explore ways to take Razzamataz fo the next level providing even more great opportunities said former Razzamataz teacher Debbie Mitchell, ‘who js the principal of Razzamataz, Carlisle and Duties.Being problem solvers and committed to helping others will give teachers an insight into whats needed tobe successful. Their natural leadership will mean they also empower their teams todo the same; giving them the knowledge they need to be the best they can be in their role, ‘My background in education has given me tan insight into the bigger picture of today's modern learning experience explained Ranvir Fennell, a course leader of IP at Bradford College and Tutor Doctor Bradford Huddersfield franchisee. "Being a franchisee of Tutor Doctor has given me the chance to step up in my areer- Tl genuinely be able to ‘make a positive impact on education provisionin the community that 've been a part of for my whole lif ‘My mission isto ensure students have access to a well-rounded and enriching education ~ and to make them feel as though they rent just anumber” Pivot when needed fective teachers have a sense when students are not getting the aitention they need to change things, and quickly. This skill can bea superpower in the world of business. ‘Asan entrepreneur, you can't be {oo proud to pivot if things are not going the way that you envisioned. Things happen completely outside of your control, which means sometimes the thing that you had planned won't work ints current, uise. Being able to recognise that ‘and make changes can mean your proposition can be even better but {you don‘, you could lose alot of money and ime. Forinstance, uring the start of CCOVID-19,0 Fisher, a fully qualified teacher and the head of Foolights, had an immediate response to the first lockdown in 2020, drawing up her YVAN Ws am, COVID-19 master planin conjunction with ane of| her key educationalists. ‘When further lockdowns meant thaclive classes were once again ‘curtailed, the team returned to Zoom, toensure al students had access to their usual Footlights fx" of fun ‘and creativity In this unusual situation, we ‘wanted our students to continue their learning with minimal disruption, as they have enough changes going on in ther lives, said Jo.“Each session includes the separate lessons of acting, singing ‘and dance that our students love, at the same time as thei face-to-face classes would be and with the same level of instruction and feedback ‘The template for online classes ‘was rolled out across the Footights franchise network, offering an immediately workable solution to the situation, and enabling each franchisee to continue to trade during ‘an uneertain time, Power of positivity Most ofus remember tha ‘ne teacher that gave us the confidence to do something that we thought was impossible. ‘Teachers have an incredible skill, whieh is to understand how to make others believe in themsolves. Being able toharness the power of positive thinking can be the difference between success and failure. The last few years have been, challenging for many people, but we have been fortunate in that we could continue to teach music online and inperson -a reali for everyone's ‘mind, body and spirit’ pondered Fek Moorhouse of Monkey Musie (Oxford, who has been involved with the brand for 15 years nine years asa teacher in Cardiff and then six years as afranchisee, ‘While Razzamataz has taken itup notch, dedicating its first three-day ‘conference to the core message of the power of positivity and wry it must stare with everyone. With challenges, alk, Workshops and practical guidance, i plans to equip its franchisees withthe ‘understanding of how their actions, thoughts and flings can directly impact their business. Teachers perform daily miracles ith ther students, making them the :most inspiring people torun their ‘own businesses, Razzamataz is about providing performing arts traning for young ‘people to develop their confidence, health, and fitness {want tobe a positive influence in their life and thats my driver on why [want tobe successful said Matty Aitchison Rayson, who started out doing work: ‘experience before moving on to become ‘teacher, manager and then franchise partner and principal of Razzamataz, West Cumbria,BEHIND THE BRAND: PARTNER CONTENT NOVUNA BUSINESS FINANCE The layers of the franchise agreement What type of franchise agreement are you looking for? Novuna Business Finance unpacks all the options here are many layers to franchise agreements offering flexible options to franchisees. Over time, you can elther peel these layers away or you ‘an add new ones, Here are all four types of franchise agreements available to you asa franchisee to holp you shape your foals for now and the future. SINGLE-UNIT FRANCHISE AGREEMENT Typically (and perhaps sensibly, itis s your frst timeas a business owner, this |s where you would begin your journey asa franchisee. Asingle-unit franchise arrangement is when a franchisee is granted an individual unit (or location) to operate the desired franchise, This arrangement allows you to learn the ropes ancl become accustomed to the business, the franchise ‘model and running your own business MULTI-UNIT FRANCHISE AGREEMENT Overtime, you may see your single-unit franchise business grow in accordance with your business plan You are confident and ‘experienced at running your business and ready to take the next step. Your franchisor ‘ay recognise this oo and grant you the "ight to operate another (or several) unit) This s considered a multi-unit franchise agreement. Is often a preferred agreement typefor franchisors once you've proven yourselfasa franchisee, as there is less risk associated with an individual already operating succesfullyas a franchisee. More franchisees are expanding than ever before according to bfa researh, with overa third of UK franchisees now ‘operating as multi-unit franchisees. AREA DEVELOPMENT AGREEMENTS ‘This isan agreement where the franchisor grants you the right to operate multiple Units exclusively within specific region over, an allocated amount of time. To secure these rights, you'd pay an up-front development fee anda franchise fee per nit ‘Where an area development agreement differs from a multi-unit franchise agreement is the timescale, scale and the financial rewards, An area developer is‘bulk- buying’ franchise ‘opportunities within the territory and despite an intially large investment, thoy would be provided with financial Incentives each time they open a store. They are allocated a period of time to achieve these goals, whereas a multi-unit, franchisee would be able to scale at their own pace. MASTER FRANCHISE AGREEMENT Also referred to as‘sub-fanchising, amaster franchise agreement isnot too dissimilar to ‘anarea development franchise agreement, witha few caveats; a master franchisee vill take on many of the obligations of franchisor (ike training and support) and will also be able to sell franchises to other people within thei allocated teritory over anagreed amount of time, This typeof agreement requibes a tremendous degree of trust by the franchisor. To reach this agreement, the franchisee would need to be highly knoveledgeable of the brand, experienced Inarea development and running multiple businesses - allwhile maintaining a great relationship with the franchisor: ‘Remember ~ franchising, like most businesses, is amarathon, nota sprint. Bld Yyour portfolio one step at atime, reflect and iterate your personal and business goals. The options avalable are there to arcommodat= ‘your ambitions, however big or small Ata Glance Novuna Business Finance fret seterDiscover the entrepreneur's answer to retail franchising in the convenience sectorND THE BRAND: PARTNER CONTENT The five pillars of convenience retail Slashing through the competition with its lucrative business model, One Stop Franchise supports both new and existing retailers looking to build a brighter future ne Stop Franchise isthe ambitious entrepreneur's answer to retail franchising in the convenience sector. Growing rapidly after its inception in 201, the Tesco-owned franchisor made its position in the Industry known by achieving “Rest Emerging Franchis at the Grocer Gold awards shorty after itslaunch, One Stop Franchise is nota one- size-fts-all model. It ig a model bull working in close partnership with the rightrelailers. One Stop Franchise recognises that for this type of partnership to be mutually beneficial both parties must be driven by success ‘They work with a roster of the most ambitious retail entrepreneurs many of ‘hich are members of The Association of Convenience Stores (ACS). With a growing number of multi-site retailers nationiide and highly sucessful single store businesses, asa retail expert with decades of experience, One Stop Franchise is in the perfect position to support both new and existing retailers Jooking to build bright future for themselves and their families, backed by ‘reputable brand, Im December-2022.One Stop Franchise opened its 300th store with The Wilson Group. The site was the Wilson's 18th One Stop store, When asked what attracted Daniel Wilson to One Stop Franchise, he said:“For me, five main pillars stand out “The wide support is in place to ensure each franchisee never feels alone on their retail journey again” ‘@ An increase in sales and profit through marketing-leading promotions, Own Label products and their‘Selocted By ‘Tesco’ range. ‘© An increased quality of life through time-saving and multi-site supported technology. ‘© A £50,000 investment in each new stores reft (© The sharing of expert retail knowledge from our dedicated business development manager. (© Asupply chain that works for us One Stop Franchise confidently boast the benefits they provide, which are ‘outlined in further detail below. 1. AN INCREASE IN SALES AND PROFITS: Slashing through the competition with market-leading promotions, Own Label cyan te products and the recently released Selected By Tesco’ fresh range, which highlights great quality Tesco-brand fresh products available in stores, One Stop Franchise takes a clinical approach to Increasing sales, footfall and basket spend Ineeach of its stores. Fresh deliveries are available six days ‘week, with ambient deliveries available ‘on three, With three distribution centres {in prime locations across the UK, and. ‘anetwork of retail insight backed by Tesco, One Stop Franchise provide a solid Infrastructure to their retailers. Marrying customers’ adoration of products with a consistently stocked store encourages customer loyalty establishingONE STOP FRANCHISE the franchisees’ business as a destination store in the local area and spearheading both short-term and long-term success, 2. UNRIVALLED £50,000 INVESTMENT, One Stop Franchise offers a lucrative £50,000 investment into the refit ofeach store opening. This guarantees its retailers are launching businesses on strong foundations and ensures that each new store s always to the highest standard, with new fascia, technology, store-layout and equipment. 3. A BETTER QUALITY OF LIFE Through One Stop Franchise’s innovative back-office EPoS technology, franchisees ccut down the time required torun time el — their families or into their hobbies” their store, They can also manage their stove remotely. Consequently, One Stop franchisees ean invest their time elsewhere, whether that be with their families, into their hobbies or into focusing thelr efforts on their ambitions to expand business and become a multi- site retailer. 4. ACCESS TO STATE-OF- THE-ART STORE DESIGN AND LAYOUT With by-weokly planogram and point-of- sale refreshes, One Stop Franchise ensures that the latest seasonal promotions are always brought tothe forefront of thelr franchisee’ customers’ attention Striking point-of:sale isthe key to ensuring that ‘market-leading promotions are always highlighted, which in eur increases the basket spend within their retailer’ stores. Each store is designed with the customer inmind. 5. A SECOND TO NONE B SUPPORT NETWORK Through thelr own dedicated business development manager and access to th helpful Franchise Action Line, franchisees always have a channel for support with any decision oF query they may have with their business. The wide support isin place to tensure that each franchisee never foals alone in their retall journey again, Daniel concluded: Te recommend One ‘Stop highly to any independent retailer nchisees can invest their sewhere, whether that be with looking to explore the idea of franchising or looking for a fresh start, There have been so many success stories, and judging by the current trajectory, itonly seems to be up from here” One Stop Franchise have expressed their intention to continue their exciting growth plans, finding likeminded and ambitious Fotailers to join their franchise model and enjoy mutually beneficial success, WHAT ARE THE REQUIREMENTS? ‘To qualify for One Stop Franchise, you must already ovin a site or have identified asite to purchase which is larger than 1,0003q ft, already have or be prepared to ‘own an aleohol licence and must not bea petrol station. Ifyou are interested in becoming One ‘Stop Franchise's next success story, you can "use the contact details below, Ata Glance One Stop Franchise stabbed: 2014Franchise ~ Gay os _ We're proud to open our 300% Franchise store. Enquire about being our latest success story today.Is your payments solution provider holding your business back? ><] hello@fidomoney.com Eta} @fidomoney iG) @fidomoneygobalBEHIND THE BRAND: PARTNER CONTENT fidomoney provides financial services to start-ups and small businesses, redefining business finances with tailored solutions dooney isa fintech company that provides innovative solutions to its clients. Founded in 2019 in York, England, the company is comprised of team of skilled financial experts who bring valuable insights from thelr previous work incommercial and retail banking. With 1 growing team, fidomoney operates in various countries including the UK. US.A, Belgium, and Macedonia, The company's dedication to fnanetal crime and ant money laundering (AML) underlines its promise to safeguard its clients Financial ransactions, WHAT'S ON OFFER? fidomoney offers customised financial solutions tailored for small businesses and startups. The company understands that each business is unique and, therefore, provides tallored solutions to cater to thelr specific needs, Among its primary products isa business current account with awide range of payment services. With fidomoney, businesses have the freedom to choose ‘which payment services they need, and they only pay for the services they use. This approach offers businesses the necessary tools to manage their finances while keeping costs low. By offering personalized and Intelligent solutions, fldomoney sets itself ‘apart from traditional banking instieutions land provides businesses with a more cffcient-and tailored financial experience. Customers ean expeet their business ‘current accounts to include al of the following features: + Amazing customer support “UK. IBAN account + Dedicated account manager + Asolution to suit each customer + No frozen funds or blocked accounts: yout ‘an rely on fidomoney to always keep your ‘money safe and accessible + International payments, making it easytodo business with clients and partners ‘around the world + State-of-the-art transaction monitoring ‘and fraud prevention + Technology using the latest machine learning and Al technology + Receive and send payments in seconds + Love fees and exclusive exchange rates + Offices in the UX, EU, and US. + Business debit cards + Merchant payment services BETTER SOLUTIONS Imaddition to its business current ‘accounts and payment services, fidomoney partners with third-party ‘payment service providers to offer card ‘payment solutions through payment: ‘gateways. These solutions cater to businesses with varying risklevels, from low to high. By partnering with multiple providers, ldomoney can offer businesses range of options tochoose from, allowing them to ind the solution that ‘works best for their needs, ‘The company also offers ‘open banking! which is away for merchants to accept payments directly from their customers via bank transfer. This method is faster, more secure, and often more cast ‘effective than traditional card processing ‘methods, Open banking eliminates the need for card acceptance, making It ‘convenientand efficient option for ‘businesses looking to streamline their financial transactions. By offering this and Cther innovative solutions, fidomoney Is ‘helping businesses take contro oftheir finances and operate more effectively fidomoney has had a promising and ‘successful journey to date, and the ‘completion ofits 2021 and 2022 audits is ‘major accomplishment. The past vo ‘years have been particularly strong for the company, with 2021 being especially impressive. By finalising these audits, the ‘company is demonstrating its dedication to transparency and accountability. ‘This sa key factor in building trust with stakeholders, including investors and clients as it shows the company’s. ‘commitment to providing accurate and relable financial information. EXCELLENT SERVICES fidomoney understands that its customers are the key to success. The ‘company puts customerneeds frst, always, taking the time to listen to their concems, understanding their unique circumstances, and providing personalized solutions that meet their needs. Being a people company means ‘simplifying complex financial matters, ‘and that's precisely what fidomoney aims to do. It provides clear, jargon-free ‘explanations ofits services and help “With its strong performance, its inv FIDOMONEY ‘stment in technology and its plans for 2023, fidomoney i: poi: ceustomers make informed decistons that will benefit their financial future, Accessibilty is also a key element for dooney. The brand offers multiple channels for customers to reach out, including online chat, phone support, and in-person consultations. Members of the ‘cam are avallable to answor questions, offer guidance, and provide the support that customers need to achieve thelr financial goals. GROWTH AND EXPANSION As fidomoney continues to find innovative solutions to help clients control their finances, the company is excited to announce that later into 2023, twill be offering BUR accounts next to the already available GBP accounts. lients ean make and receive SEPA payments in EUR with thisaccount within the European region whilst also offering USD and CHF accounts, available for clients with all additional ‘currencies on one login. These new services will allow the company to offer a wider range of financial services to clients and will help the company to further expand its reach. Inaddition to launching new services, fidomoney is also working on aoquiring aan EU license. This license wil allow the ‘company to operate in the EU and will provide its clients with greater security, whilst also reaching a larger customer d for continued success” base in the region, It will give customers ‘more confidence in the company's ability to provide secure and compliant financial services. Furthermore, i will allow fidomoney to participate in the EU financial market, compete with established players, and offer a wider range of financial products and services to meet the advancing needs ofits customers, This will holp retain existing customers and attract new ones, which can result in long-term growth and stability. ‘The company has continued to grow and is ina strong position to take on the challenges of 2023 and beyond. The ‘company ison track to becoming leading provider of financial services. With its strong performance in 2021 and 2022, its Investment in technology and stability, and its plans for 2023, fidomoney is poised for continued success, Ata Glance lomoney foment ffrsntaliget,talormadesltons Year Etablhed 2019 WHATFRANCHISE.COM 1