Media Out Replace with new cartridge

s Indicator No wristband under mouth of

): Orange No wristband on roll
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HC100 Good
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Lights
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Problem
Problem September
Solution
Solution 2015
Bottom* Side
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Media Status
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(Small pages
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solution and to assist in training new users.Wristband
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off or retracted section on page 3 then submit form to
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CARTRIDGE Printer Lights
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r Lights Problem
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cartridge Status Indicator
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out Cartridge and Printer Information
s Indicator
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& reinsert
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reseller
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and
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in yourReplace
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the remaining
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out; cartridge
orange error light
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flashes. upside down
down Wristband
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wristband should feed out.
in your HC100™cartridge/printer
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s Indicator (Large Light): Orange presentEject & reinsert cartridge in same
on roll printerStatus Indicator Wristband present u
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and Light): Orange mouth of cartridg
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recognize the media If Media Status Indicator
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the first section
printer on page 3
used.
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Status Indicator cartridge
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contains a partial to Printer
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Information section on page 3 No wristband under mo
Wristband
Wristbands present present
on rollunder then submit form to reseller then submit form to reseller
): Orange Symptom mouth of cartridge Wristbands present on roll (Large Light): Orange
C: Wristband Light):is
(LargeStatus
Media visible
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Indicator mouthResolution:
of cartridge fullEject
roll of cartridge and re-insert. If problem
If problem persists, fill out Cartridge and
persists, ensure printer has cartridge
Using scissors, cut the protruding
idge from
upside underside
down of(Small
*Rotate cartridge &
Light): Orange
cartridge media
upside down most up-to-date wristbands firmwarePrinter andInformation
re-insert. Seeonnext
section pageofStatus
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3Media for instructions
as flush ason checking
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window. Cartridge is not recognised
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on rollupgrading firmware. then submit form to reseller possible (Smallto the edge ofOrange
Light):
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Wristband present u
mouth of cartridge below).complete
Reinsert the wristband cartridge
by printer, orange error light flashes. If problem persists despite latest Wristband firmware version,
partially (Large Light): form on
Orange page 6 andmouth of cartridg
in your HC100™ printer; the remaining
ridge upside down return to reseller. sticking out;
wristband should feed out.
cartridge/printer
jammed
*Rotate cartridge upside down
Printer Status Indicator Wristband present u
(Large Light): Orange mouth of cartridg
Printer Status Indicator Wristband present under Media Status Indicator
(Large Light): Orange Wristbands present on roll
mouth of cartridge
©2015 ZIH Corp. All rights reserved. (Small Light): Orange
Media
Zebra and the Status
stylized Indicator
Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks areEject & reinsert
the property of cartridge in same
their respective printer
owners.
(Small Light): Orange If Printer Statuseject
problem persists, Indicator
cartridge and No wristband under mo
The printer does not
Routine Maintenance
For best results from your printer, Zebra recommends that users upgrade to the latest firmware version*
and carry out routine maintenance as follows;

Determining Firmware Version

To determine your current firmware version, complete the following steps to print a configuration
wristband:

 Make sure the printer is on and ready to print with a wristband cartridge inserted.
 Press and hold PAUSE/FEED until the green lights turn off on the printer status indicators, and
the orange lights blink once.
 Release PAUSE/FEED. A wristband prints with the printer configurations details and firmware
version.

The example below shows version V54. 17.14Z.

The latest version number of firmware can be seen and downloaded from the ‘firmware and service
packs’ section of the HC100 pages of our web site at; http://www.zebra.com/gb/en/support-
downloads/desktop/hc-100.html#mainpartabscontainer_5e2d=firmware-servicepacks

If your printer configuration* has an earlier version, Zebra recommend upgrading to the latest version for
best results.

*Original WLAN (802.11b/g) enabled HC100 printers, i.e. part number HC100-300x-0200, will only
support older versions of firmware. Firmware upgrades should not be attempted on these printer
configurations.

Updating Firmware
Full firmware download details can be viewed on page 73 of the printer's associated user manual.
http://www.zebra.com/content/dam/zebra/manuals/en-us/printer/hc100-ug-en.pdf

CAUTION - During the firmware download process, the printer status indicator turns to a steady half-
orange and half-green state as the printer writes to flash memory. Do NOT power cycle the printer during
this phase. Doing so makes the printer inoperable.

For help with the following maintenance instructions, please refer to the diagrams on page 5

©2015 ZIH Corp. All rights reserved.

Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Cleaning the Media Path Using a Swab and Alcohol/Water Mix
CAUTION – Remove all rings, watches, hanging necklaces, identification badges, or other metallic
objects that could touch the printhead or drop into the media cartridge slot.

CAUTION – Before proceeding, discharge any built-up static electricity by touching the printer’s metal
back plate near its power switch or by using an anti-static wriststrap and mat.

CAUTION – The printhead may be hot and could cause severe burns. Allow the printhead to cool.

Use the swab from a Preventative Maintenance Kit (part 47362) or a clean swab dipped in a solution of
isopropyl alcohol (90%) and deionized water (10%).

1. Press the Eject button and remove the media cartridge from the printer.
2. Turn off the printer power
3. Refer to Figure 4. Press both upper cover release buttons simultaneously; the upper cover will
partially open.
4. Refer to Figure 6. Rotate the upper cover up and back.
5. Refer to Figure 7. Grasp the metal lever plate on the printhead assembly and rotate upward to
expose the printhead elements.
6. Refer to Figure 8. Using the swab from the Preventative Maintenance Kit or a swab dipped in the
alcohol solution, wipe along the brown strip on the printhead assembly from end to end. Allow the
solution to evaporate.
7. Refer to Figure 9. Using the swab, wipe the media chute surfaces. Allow the solution to
evaporate.
8. Refer to Figure 10. Rotate the two side clips on the platen roller upward.
9. Refer to Figure 11. Remove the platen roller from the printer.
10. Refer to Figure 12. Using the swab, thoroughly clean the platen roller. Allow the solution to
evaporate.
11. Refer to Figure 13. Place the platen roller back into its place in the printer.
12. Refer to Figure 14. Secure the platen roller by rotating the two side clips back into place.
13. Refer to Figure 15. Align the snap tabs on the bottom of the media chute with the slots in the
printer chassis.
14. Refer to Figure 16. Press down on the metal lever plate to snap the printhead assembly back
into place.
15. Refer to Figure 17. Close the upper cover.
16. Turn on the printer power and reinsert the wristband cartridge. Dispose of the used swab
according to your local regulations.

©2015 ZIH Corp. All rights reserved.

Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Cleaning the Smart Card and Contacts
CAUTION – Remove all rings, watches, hanging necklaces, identification badges, or other metallic
objects that could touch the printhead or drop into the media cartridge slot.

CAUTION – Before proceeding, discharge any built-up static electricity by touching the printer’s metal
back plate near its power switch or by using an anti-static wriststrap and mat.

1. Press the Eject button and remove the wristband cartridge from the printer
2. Turn the printer off
3. Disconnect the power cord from the back of the printer
4. Refer to Figure 1. Using the cleaning swab from the Preventative Maintenance Kit, or a swab
dipped in isopropyl alcohol/deionized water solution (mixed 90/10), clean the gold smart card
contacts on the back of the wristband cartridge. Allow the solution to evaporate before putting the
cartridge back in the printer.
5. Refer to Figure 2. Using the cleaning swab and vertical strokes, clean the gold media cartridge
sensor pins, which are visible at the back of the media cartridge slot. Allow the solution to
evaporate before proceeding.
6. Insert the power cord into the back of the printer
7. Turn on the printer power and reinsert the wristband cartridge. Dispose of the used swab
according to your local regulations.
8. If your wristband cartridge is still not recognized, fill out the form on page 6 and submit the form to
your reseller.

Cleaning the Printhead Using Cleaning Card

1. Press the Eject button and remove the wristband cartridge from the printer.
2. Turn the printer off.
3. Remove the cleaning card (part 61332M) from its packaging.
4. Refer to Figure 4. Press both upper cover release buttons simultaneously; the upper cover will
partially open.
5. Refer to Figure 5. Insert the cleaning card into the media chute until ¼ inch is visible from the
front of the printer.
6. Close the upper cover of the printer.
7. Press and hold the Eject button.
8. Turn on the printer power.
9. Hold the Eject button for approximately 15 seconds while the printer powers up and performs a
self-test.
10. Release the Eject button when the cleaning card begins moving; cleaning is complete when the
card stops moving. Remove and dispose of the cleaning card after the cleaning process. The
cleaning card contains isopropyl alcohol, discard according to your local regulations.
11. Reinsert the media cartridge

©2015 ZIH Corp. All rights reserved.

Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
 Maintenance Diagrams

Figure 1 Figure 2 Figure 4 Figure 5

Figure 6 Figure 7 Figure 8 Figure 9

Figure 10 Figure 11 Figure 12 Figure 13

Figure 14 Figure 15 Figure 16 Figure 17

©2015 ZIH Corp. All rights reserved.

Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.
Unexplained Issues
As with all Zebra products, our commitment to quality and reliability ensures that any complaints are
investigated thoroughly. Should you experience any issues with your HC100 wristband printing solution
which cannot be resolved having followed the guidance from this document, we encourage end users to
raise a complaint with their Zebra reseller so that relevant information can be registered with Zebra. In
order for a complaint to be investigated in the quickest possible way, we ask that you ensure the following
information is included in any correspondence.

Please rest assured that we will continue to record and investigate all complaints in order that you can
rely on Zebra’s consistently high quality products.

End user

Zebra Partner/ Reseller

Cartridge information Part number

Batch number

DOM

Printer information Part number

(see label on
underside of printer)
Serial number
(see label on
underside of printer)
Firmware version
(see page 2 for
instructions on how
to find firmware
version)
Problem description

©2015 ZIH Corp. All rights reserved.

Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.