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Tur Economic Times afaterat da (9) Union Bank Digitization impetus Key milestone powers strategic growth =r” Union Bank's rising emphasis on technology adoption has enabled seamless banking experiences The Union Bank experience has a ‘multi-lingual approach across channels products and journeys ae wees IRB 33 APAR Digitization impetus powers strategic gro Union Bank's rising emphasis on technology adoption has enabled seamless banking experiences ‘Your emphasis on giving impetus to digitization initiatives is more than ‘evident with the numerous noteworthy launches Including the Uni-Verse and YOM; how do you see these ‘endeavours benefitting Union Bank's customers and Impacting the Bank's market share going forward? The Bank has implemented various digital produets and ‘services for customer conveni- ‘ence and personalised services. (Our recent launches like VOM and Universe offer digital ‘experience to customers. VYOM mobile app gives 350+ banking services including liability, assets and payment services. ver 20 milion users are activated in VYOM platform. Simultane- ‘uy, the Bank has also come ‘out with a numberof digital lending journeys catering to various customer segments. We have disbursed loans af around, Rs 1600 crore though end to ‘end digtal mode during the ‘current nancial yea, The Bank Solution through Union SARAS, by digitising most process professions Bank's resent nd robust infostucure “roures unineruped sen ‘to cotomers handing =4 ‘ore financial end norfnandl transacions pet day, executed through varus channels The Bank investing in infos ture modemizaton and coud to enhance scalability, security and ‘esitence to provide seamless Sencs to caterers We se ‘working on various technologies The AAA, Vital Realy Nata faltangusge processing, Robe te rocess Automaton Sandbox tnd Touchless solutions to adoption of big data, analytics ‘and modem tech capabilites. We are also recognised as an employee centric organisation with strong thrust on govern- ‘ance. Customer-centrc ap- proach and adoption of digital channels to facilitate inclusive and innovative banking, contin. ue to drive our performance. While taking charge at the helm of Union Bank of India, you had stated that growing Union Bank’s retail, agriculture and MSME (RAM) courtop poy. As of Decen- be 2022, ut RAM porto registered aye growth of Tie We have dedicated Retail Loan Processing Centres (RLP) inher the pressing sonction- ing and documentation take place and branches do onthe fourcng ofthe loans. The Bank fas als aundhed Urion MSME Fist Branchesto serve MSME ene along with Centra ined Processing of proposals ‘Sparsh’ a touch debit card, for through MSME Loan Points. ‘providing ease of banking for (MLPs) operating PAN india. On dierent abled people. Weare the product ront. the Bank has leveraging technology for inclu- come out with various products, siveness. Weare the fist Bak tolaunch end-to-end dgtzay al Loans (PAP) which enable ton of KC loan sandion and. diburement of hase ee

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