Tur Economic Times
afaterat da (9) Union Bank
Digitization impetus Key milestone
powers strategic growth =r”
Union Bank's
rising emphasis
on technology
adoption has
enabled
seamless banking
experiences
The Union Bank experience has a
‘multi-lingual approach across
channels products and journeys
ae wees IRB 33 APARDigitization impetus
powers strategic gro
Union Bank's
rising emphasis
on technology
adoption has
enabled
seamless banking
experiences
‘Your emphasis on giving
impetus to digitization
initiatives is more than
‘evident with the numerous
noteworthy launches
Including the Uni-Verse and
YOM; how do you see these
‘endeavours benefitting
Union Bank's customers and
Impacting the Bank's market
share going forward?
The Bank has implemented
various digital produets and
‘services for customer conveni-
‘ence and personalised services.
(Our recent launches like VOM
and Universe offer digital
‘experience to customers. VYOM
mobile app gives 350+ banking
services including liability, assets
and payment services. ver
20 milion users are activated
in VYOM platform. Simultane-
‘uy, the Bank has also come
‘out with a numberof digital
lending journeys catering to
various customer segments. We
have disbursed loans af around,
Rs 1600 crore though end to
‘end digtal mode during the
‘current nancial yea, The Bank
Solution through Union SARAS,
by digitising most process
professions Bank's resent
nd robust infostucure
“roures unineruped sen
‘to cotomers handing =4
‘ore financial end norfnandl
transacions pet day, executed
through varus channels The
Bank investing in infos
ture modemizaton and coud to
enhance scalability, security and
‘esitence to provide seamless
Sencs to caterers We se
‘working on various technologies
The AAA, Vital Realy Nata
faltangusge processing, Robe
te rocess Automaton Sandbox
tnd Touchless solutions to
adoption of big data, analytics
‘and modem tech capabilites.
We are also recognised as an
employee centric organisation
with strong thrust on govern-
‘ance. Customer-centrc ap-
proach and adoption of digital
channels to facilitate inclusive
and innovative banking, contin.
ue to drive our performance.
While taking charge at
the helm of Union Bank of
India, you had stated that
growing Union Bank’s retail,
agriculture and MSME (RAM)
courtop poy. As of Decen-
be 2022, ut RAM porto
registered aye growth of
Tie We have dedicated Retail
Loan Processing Centres (RLP)
inher the pressing sonction-
ing and documentation take
place and branches do onthe
fourcng ofthe loans. The Bank
fas als aundhed Urion MSME
Fist Branchesto serve MSME
ene along with Centra
ined Processing of proposals
‘Sparsh’ a touch debit card, for through MSME Loan Points.
‘providing ease of banking for (MLPs) operating PAN india. On
dierent abled people. Weare the product ront. the Bank has
leveraging technology for inclu- come out with various products,
siveness. Weare the fist Bak
tolaunch end-to-end dgtzay al Loans (PAP) which enable
ton of KC loan sandion and. diburement of hase ee