Orthopantomograph Op 3D: Service Manual

ORTHOPANTOMOGRAPH™ OP 3D
Service Manual
224067-PTU rev. 1
ENGLISH
Contents
1 Disclaimer.............................................................................................................................. 7
2 Introduction........................................................................................................................... 8
2.1 ORTHOPANTOMOGRAPH™ OP 3D..........................................................................................8
2.2 Intended use............................................................................................................................. 9
2.3 Abbreviations.............................................................................................................................9
2.4 Disposal and recycling.............................................................................................................. 9
2.5 Associated documentation........................................................................................................ 9
2.6 For the service manual user....................................................................................................10
3 Safety....................................................................................................................................11
3.1 Signal words............................................................................................................................11
3.2 General servicing precautions................................................................................................. 11
3.3 Electrical safety....................................................................................................................... 11
3.4 Electrostatic discharge............................................................................................................ 12
3.5 Device modifications during service........................................................................................ 12
3.6 Radiation safety....................................................................................................................... 12
3.7 Symbols that may appear on the device or its parts................................................................13
4 Device description............................................................................................................ 15
4.1 Mechanical description............................................................................................................15
4.1.1 Main parts................................................................................................................. 15
4.1.2 Device movements.................................................................................................... 16
4.1.3 Device covers............................................................................................................17
4.1.4 Device labels............................................................................................................. 20
4.1.5 Status indicator light..................................................................................................21
4.1.6 Patient positioning panel............................................................................................21
4.1.7 Emergency stop switch............................................................................................. 22
4.2 Electrical description............................................................................................................... 23
4.2.1 Circuit board locations...............................................................................................23
4.2.2 Circuit boards overview............................................................................................. 23
4.2.3 Position control..........................................................................................................24
4.2.4 Exposure logic........................................................................................................... 24
4.2.5 Power supply.............................................................................................................25
4.2.6 Fuses.........................................................................................................................26
4.3 Circuit boards..........................................................................................................................26
4.3.1 i2000 image capture board....................................................................................... 26
4.3.2 i3000 Main control board.......................................................................................... 29
4.3.3 i4000 power supply board.........................................................................................31
4.3.4 i4100 back panel board............................................................................................ 33
4.3.5 i6000 user interface board........................................................................................ 33
4.3.6 i8000 LED indicator board.........................................................................................34
4.3.7 i9000 chin rest sensor board.....................................................................................34
4.4 Device boot up sequence....................................................................................................... 35
4.5 Graphical User Interface (GUI)................................................................................................36
5 Diagrams............................................................................................................................. 37
5.1 Wiring diagram........................................................................................................................ 37
5.2 Fusing diagram........................................................................................................................39
5.3 Emergency stop...................................................................................................................... 39
ORTHOPANTOMOGRAPH OP 3D iii
5.4 Mains voltage distribution........................................................................................................39
5.5 Power distribution +24Vdc...................................................................................................... 40
5.6 Ethernet communication..........................................................................................................40
5.7 CAN communication............................................................................................................... 40
5.8 i2C self diagnosis communication........................................................................................... 40
5.9 Rotation movement................................................................................................................. 41
5.10 Linear movement...................................................................................................................41
5.11 Pivot movement.....................................................................................................................42
5.12 Z movement.......................................................................................................................... 42
5.13 Collimator movements...........................................................................................................43
5.14 Positioning lights....................................................................................................................43
5.15 Imaging chain - 2D/3D sensor.............................................................................................. 44
5.16 Imaging chain - 2D sensor.................................................................................................... 44
5.17 Exposure control 1................................................................................................................ 45
5.18 Exposure control 2................................................................................................................ 45
5.19 Exposure warning light.......................................................................................................... 46
5.20 Device control panel............................................................................................................. 46
5.21 Chin rest detection................................................................................................................47
5.22 PAN ceph sensor movement.................................................................................................47
6 Device settings.................................................................................................................. 48
6.1 Service mode access.............................................................................................................. 48
6.2 Setting menus......................................................................................................................... 49
6.2.1 Quality control........................................................................................................... 49
6.2.2 Calibrations................................................................................................................49
6.2.3 Settings..................................................................................................................... 50
6.2.4 Testing.......................................................................................................................55
6.2.5 Service...................................................................................................................... 63
6.2.6 Logs.......................................................................................................................... 64
6.2.7 About.........................................................................................................................65
7 Maintenance....................................................................................................................... 66
7.1 Firmware update..................................................................................................................... 66
7.2 Annual maintenance................................................................................................................68
7.2.1 Cleanliness of the device...........................................................................................68
7.2.2 Condition of the cables..............................................................................................68
7.2.3 Checking the tightness of linear movement bearings................................................. 69
7.2.4 Device movements and functionality..........................................................................71
7.2.5 Exposure indicator functionality................................................................................. 73
7.2.6 Changing the fuses................................................................................................... 73
7.2.7 Monitor calibration..................................................................................................... 74
7.3 Calibrations............................................................................................................................. 75
7.3.1 Calibration programs................................................................................................. 75
7.3.2 When to calibrate the device.....................................................................................76
7.4 Exposure tests.........................................................................................................................79
7.4.1 PAN exposure test.................................................................................................... 79
7.4.2 CEPH exposure test.................................................................................................. 81
7.4.3 3D exposure test.......................................................................................................82
8 Troubleshooting.................................................................................................................83
8.1 Troubleshooting - Common issues.......................................................................................... 83
8.2 Troubleshooting - Movement errors........................................................................................ 88
8.3 Image transfer issues.............................................................................................................. 89
8.4 Fail-safe mode.........................................................................................................................89
8.4.1 Fail-safe mode error messages................................................................................. 89
8.5 Error codes............................................................................................................................. 93
8.5.1 List of error codes..................................................................................................... 93
iv ORTHOPANTOMOGRAPH OP 3D
8.5.2 Acknowledging errors.............................................................................................. 134
8.6 Resetting the device IP configuration manually......................................................................134
8.6.1 Reset to DHCP (factory default setting)...................................................................134
8.6.2 Reset to Static IP address....................................................................................... 134
9 Part replacement instructions..................................................................................... 136

9.1 Before replacing parts........................................................................................................... 136
9.2 Disconnecting and connecting the cables............................................................................. 136
9.3 Disconnecting power supply..................................................................................................136
9.4 Removing the covers.............................................................................................................137
9.4.1 Removing covers - UPPER SHELF.......................................................................... 137
9.4.2 Removing covers - CARRIAGE................................................................................ 138
9.4.3 Removing covers - ROTATING UNIT....................................................................... 141
9.4.4 Removing covers - LOWER SHELF......................................................................... 145
9.4.5 Removing covers - CEPH........................................................................................ 147
9.5 Replacing parts - COLUMN.................................................................................................. 150
9.5.1 Replacing the emergency stop switch with cable.....................................................150
9.5.2 Replacing the hinge plate........................................................................................ 151
9.5.3 Replacing the Z-movement sensor.......................................................................... 152
9.6 Replacing parts - CARRIAGE................................................................................................ 156
9.6.1 Replacing the mirror opto sensor............................................................................ 156
9.6.2 Replacing the horizontal lasers................................................................................ 157
9.6.3 Replacing the horizontal lasers opto sensor.............................................................158
9.6.4 Replacing the i4000 power supply board.................................................................158
9.6.5 Replacing the i4100 back panel board.................................................................... 160
9.6.6 Replacing the mains switch..................................................................................... 161
9.6.7 Replacing the i8000 LED indicator board................................................................ 163
9.6.8 Replacing the carriage cable set............................................................................. 163
9.7 Replacing parts - UPPER SHELF...........................................................................................166
9.7.1 Replacing the i3000 main control board.................................................................. 166
9.7.2 Replacing the firmware card on i3000 main control board....................................... 167
9.7.3 Removing the i3000 main control board with the support plate................................167
9.7.4 Replacing the speaker with cable............................................................................ 168
9.7.5 Linear movement parts............................................................................................169
9.7.6 Pivot movement parts..............................................................................................176
9.8 Replacing parts - LOWER SHELF..........................................................................................188
9.8.1 Replacing the i9000 chin rest sensor board............................................................ 188
9.8.2 Replacing the tilt light.............................................................................................. 188
9.8.3 Replacing the i6000 user interface board................................................................ 190
9.8.4 Replacing patient positioning mechanism................................................................ 191
9.8.5 Replacing the lower shelf.........................................................................................193
9.9 Replacing parts - ROTATING UNIT....................................................................................... 195
9.9.1 Replacing the i2000 image capture board............................................................... 195
9.9.2 Replacing the PAN/3D collimator.............................................................................195
9.9.3 Replacing the tubehead...........................................................................................197
9.9.4 Replacing the tube head hanger bars......................................................................198
9.9.5 Replacing the main cable set.................................................................................. 199
9.9.6 Replacing the rotating sensor.................................................................................. 204
9.9.7 Replacing the 2D/3D sensor....................................................................................206
9.9.8 Replacing the 2D sensor......................................................................................... 207
9.9.9 Replacing the 2D sensor cables.............................................................................. 208
9.9.10 Replacing the sensor holder assembly.................................................................. 210
9.9.11 Replacing the sensor movement opto sensor........................................................ 212
9.9.12 Replacing the rotating unit upper part................................................................... 213
9.9.13 Replacing the rotation movement with motor.........................................................214
9.9.14 Replacing the tubehead cover window.................................................................. 215
9.10 Replacing parts - CEPH...................................................................................................... 216
9.10.1 Replacing the CEPH primary collimator................................................................. 216
9.10.2 Replacing the CEPH secondary collimator assembly............................................. 216
ORTHOPANTOMOGRAPH OP 3D v
9.10.3 Replacing CEPH secondary collimator opto sensor............................................... 220
9.10.4 Replacing the CEPH tubehead.............................................................................. 220
9.10.5 Replacing the CEPH tubehead scanning mechanism.............................................222
9.10.6 Replacing CEPH tubehead scan opto sensor........................................................ 223
9.10.7 Replacing the CEPH tubehead cables................................................................... 223
9.10.8 Replacing the straight part of the CEPH arm......................................................... 226
9.10.9 Replacing the arched part of the CEPH arm..........................................................230
9.10.10 Replacing the CEPH head support...................................................................... 231
9.10.11 Replacing the ear rods and nasion support......................................................... 232
9.11 Mechanical adjustments...................................................................................................... 233
9.11.1 2D/3D Sensor height adjustment...........................................................................233
9.11.2 2D Sensor adjustments......................................................................................... 233
9.11.3 PAN/3D Collimator adjustment.............................................................................. 236
9.11.4 CEPH primary collimator adjustment..................................................................... 238
9.11.5 CEPH secondary collimator adjustment................................................................. 240
9.11.6 Ear rod adjustment................................................................................................ 242
9.11.7 Patient positioning light adjustment........................................................................246
9.12 After service work............................................................................................................... 248
10 Safety tests for maintenance.................................................................................... 250

10.1 Warnings and precautions...................................................................................................250
10.2 Measurement equipment.....................................................................................................250
10.3 Protective earth resistance measurement............................................................................250
10.3.1 Verifying the condition of the power cord.............................................................. 251
10.3.2 Verifying protective earth path to the accessible parts test points.......................... 252
10.4 Leakage current measurement............................................................................................254
10.4.1 Measuring leakage current.................................................................................... 254
10.5 Results of tests and evaluation............................................................................................255
vi ORTHOPANTOMOGRAPH OP 3D
1 Disclaimer
1 Disclaimer
ORTHOPANTOMOGRAPH™ OP 3D Service Manual, 224067-PTU r1.
Copyright © 05-2022 by PaloDEx Group Oy. All rights reserved.

ORTHOPANTOMOGRAPH™, OP™, OP 3D™, ORTHOceph™, ORTHOselect™, QUICKcompose™,
SMARTVIEW™, ORTHOfocus™ and Low Dose Technology™ are either registered trademarks or trademarks
of PaloDEx Group Oy.
DEXIS™ is a registered trademark or a common law trademark of Dental Imaging Technologies Corporation.
All other trademarks are property of their respective owners.
Documentation, trademark and the software are copyrighted with all rights reserved. Under the copyright
laws the documentation may not be copied, photocopied, reproduced, translated, or reduced to any
electronic medium or machine-readable form in whole or part, without the prior written permission of
PaloDEx Group Oy.
The original language of this manual is English .
PaloDEx Group Oy reserves the right to make changes in specification and features shown herein, or
discontinue the product described at any time without notice or obligation. Contact your PaloDEx Group Oy
representative for the most current information.
The manufacturer has no liability for consequential damage, personal injury, loss, damage or expense
directly or indirectly caused by the use of the product. No agent, distributor or other party is authorized to
give warranty or other liability on behalf of the manufacturer with respect to its products.
Manufacturer:
PaloDEx Group Oy
Nahkelantie 160
FI-04300 Tuusula
FINLAND
Tel. +358 10 270 2000

www.dexis.com
ORTHOPANTOMOGRAPH OP 3D 7
2 Introduction
2 Introduction
2.1 ORTHOPANTOMOGRAPH™ OP 3D
The ORTHOPANTOMOGRAPH™ OP 3D (later called device) is a dental X-ray device producing high quality
digital images of dentition, TM-joints, head and neck area and carpus. To take images, you need a suitable
workstation connected to the device and a dental imaging software to capture and manage the images.
The ORTHOPANTOMOGRAPH™ OP 3D can be used for the following procedures depending on the device
configuration and country-specific regulatory approvals:
Panoramic Imaging
• Standard panoramic
• Segmented panoramic
• Pediatric panoramic
• Bitewing
• TMJ, lateral projection
Cephalometric Imaging
• Cephalometric lateral projection
• Cephalometric pediatric lateral projection
• Cephalometric Posterior-Anterior (PA) projection
• Carpus view
3D CBCT Imaging
• FOV (Volume Height x Diameter)
◦ 5x5
◦ 6x8*
◦ 6x9
◦ 8x8*
◦ 9 x 11
◦ 9 x 14
• Resolution
◦ LDT - Low Dose Technology™
◦ Standard
◦ High
◦ Endo (5 x 5 only)
• Scout images for FOV position and height verification
• Dental cast imaging
* In some countries/areas where 3D volume dimensions are limited by local regulations FOV sizes 6 x 9 and
9 x 11 are replaced by FOV sizes 6 x 8 and 8 x 8.
NOTICE! This manual describes the service of a device with all available configurations and so may
contain instructions to parts that are not available with the serviced device.
CAUTION! USA only: Federal law restricts this device to sale by or on the order of a dentist or other
qualified professional.
To function, the device requires an additional workstation with MDD approved dental imaging software.
Every software used with the device must conform to the MDD and the relevant legal requirements in the
USA. The workstation must conform to all the device and dental imaging software requirements.
8 ORTHOPANTOMOGRAPH OP 3D
2 Introduction
2.2 Intended use
ORTHOPANTOMOGRAPH™ OP 3D is an X-ray device that is intended to be used for imaging of adult and
pediatric patients. The device can be configured to take panoramic, cephalometric, or 3D images of the
cranio-maxillofacial complex for use in diagnostic support. The device can also be configured to take carpus
images.
ORTHOPANTOMOGRAPH™ OP 3D must only be used and operated by dentist and other qualified
professionals.
2.3 Abbreviations
PCBA Printed Circuit Board Assembly
THA Tubehead Assembly
GUI Graphical User Interface
EMI Electromagnetic Interference
ESD Electrostatic Discharge
DUT Device Under Test
2.4 Disposal and recycling

The device and its components are lead-free, including its radiation protection components. The device
meets the RoHS Directive 2011/65/EU, WITHOUT any exemptions mentioned in Annex IV. Dispose of the
device, accessories and consumables according to local requirements.
At least the following parts of the device should be recycled according to local and national regulations
regarding disposal of non-environmentally friendly materials:
• Tubehead (oil)
• All electronic circuits and electronic boards
• Plastic parts
2.5 Associated documentation
• ORTHOPANTOMOGRAPH™ OP 3D User and Installation manuals. Download the latest versions from
https://tech.dexis.com.
• Dental imaging software documentation
• ORTHOPANTOMOGRAPH™ OP 3D Sparepart Catalogue.
2 Introduction
2.6 For the service manual user

NOTICE! If the serviced device has a cephalometric unit, the firmware of the device must be FW2.1
or later
NOTICE! Update the device firmware and the workstation drivers to the latest version always during
annual maintenance and when functional device parts are replaced.
This manual complies with the latest firmware and mechanical design. The device and its GUI may look
different than the device described in this manual but the given instructions still apply.
From FW2.3.2 forward the device can detect defective parts and disable imaging functions (PAN, CEPH,
3D) retaining the functionality of other functions. When the device goes to error state, a message is shown
on the GUI stating which functionality is disabled. Other imaging functions can be used while the issue is
fixed.
3 Safety
3 Safety
3.1 Signal words
The following signal words and labels are used in this document:
WARNING! Indicates a hazardous situation which, if not avoided, could result in death or serious
injury.
CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE! Highlights suggestions which will result in enhanced installation, reliability, or operation.
Not used for safety related hazards.
3.2 General servicing precautions

CAUTION! Only trained and qualified service persons authorized by the manufacturer of the device
are allowed to service the device.
NOTICE! Refer to User manual for Technical data.
• Use only the original spare parts that are provided by the manufacturer when you repair the device or
replace any parts in it.
• Before you attempt to service the device make sure that you know how to operate it. Read the OP 3D
User manual.
• Attach the covers before handing the device over to the user.
• Ensure the electrical safety of the device by inspecting the proper grounding of user touchable metallic
parts before handing the device over to the user.
• Clean any accumulated dust inside the device.
• Attach all screws and parts that have been removed or loosened during the maintenance.
• Check the tightness of the screws in the device, especially in the carriage and the wall mount.
• For connection requirements and safety, refer to the OP 3D User and Installation manuals.
• Read and understand the warnings and precautions listed in the following sections of this service manual
and in the OP 3D User and Installation manuals.
• The device column is not a servicable part and it should not be opened or altered in any circumstances.
3.3 Electrical safety
• Disconnect the device from the main power supply before repairing or replacing any mechnical parts,
circuit boards or installing accessories.
• Disconnect the device from the main power supply before removing the covers.
• Disconnect the device from the main power supply before replacing circuit boards or other electrical
components.
• The circuit boards and electrical components of the device can contain capacitors with high voltages.
Wait ten (10) minutes, after disconnecting the device from the power supply, before handling the board
or component.
• If you have to leave the device unattended during service or maintenance, disconnect the device from
main power supply to protect people, who may touch the device, from electric shock.
• The device must only be used in areas that are provided with a protective earth connection to ensure an
equipotential ground connection.
• Assemble the device according to the instructions in OP 3D Installation manual, always use the correct
materials and original spare parts.
Do not compromise:
3 Safety
• EMI enclosures and tightness of cases and screw contacts

• Gaskets
• Cable shields and their grounding to the chassis
• Electromagnetic immunity by incorrect cabling.
3.4 Electrostatic discharge
Electrostatic Discharge (ESD) can damage or destroy electronic components.
When you service the device take precautions to avoid electrostatic charge to build up and discharge
(ESD). Follow the local and national recommendations for the prevention of ESD. If no recommendations are
available, follow the guidelines below:
• Leave all new or replacement circuit boards and electrical parts in their protective packaging until the
boards are needed.
• Before handling circuit boards and electrical parts make sure that any static electricity charge that has
built up in your body is discharged.
• When examining and checking circuit boards use an antistatic wrist wrap which is connected to a ground
point through a 1 Mohm current limiting cable. Also use a cable to connect the device to the same
ground potential as the wrist wrap.
• When handling circuit boards hold them by their edges and do not touch any components or connectors.
• If an antistatic mat is used, connect the wrist wrap to the mat and the mat to the ground potential.
• To make sure that the wrist wrap is in good condition, check and wash it frequently.
3.5 Device modifications during service

CAUTION! Only authorized service technicians are allowed to service, install and replace parts of the
device.
CAUTION! Only approved spareparts supplied by the manufacturer are allowed to be used.
CAUTION! Make sure that any modifications done to the device do not degrade the EMC
performance of the device.
• Never make unauthorized changes or modifications to the device or its parts.
• Never dismantle or remanufacture any part of the tubehead assembly or beam limiting device.
• Never adjust any part of the beam limiting device unless under the direction of the manufacturer.
• Ensure that the EMC performance of the device is not degraded when the device is upgraded, serviced
and repaired.
NOTICE! Ensure that the EMC performance is not degraded thoughout the whole service life of the
device. Refer to Electromagnetic Compatibility (EMC) tables in OP 3D User and Installation manuals.
3.6 Radiation safety
CAUTION! When you take test exposures, take adequate precautions to protect youself from
radiation. Stand behind a suitable radiation shield that is positioned at least 2 meters from the device.
Before you use or service the device familiarize yourself with local and national radiation safety standards
and requirements relating to dental x-ray equipment.
3 Safety
3.7 Symbols that may appear on the device or its parts
Manufacturer
Date of manufacture
Medical device
Serial number
Catalog or model number
Lot number
Caution
Radiation warning
Laser warning
Radiation emitting device
Type B Applied part
Dangerous voltage
On or enabled
Off or disabled
External warning light
Exposure switch
Remote exposure switch
Ethernet
Protective earth (ground)
Focal spot
3 Safety
Total X-ray filtration
Do not reuse
Recyclable
Operating instructions
Refer to operating instructions for more information. The operating
instructions can be supplied electronically or in paper format.
Caution: Federal law restricts this device to sale by or on the order of a

licensed healthcare practitioner.
This symbol indicates that the waste of electrical and electronic equipment
must not be disposed as unsorted municipal waste and must be
collected separately. Please contact an authorized representative of the
manufacturer for information concerning the decommissioning of your
equipment.
CE Mark
UKCA (UK Conformity Assessed) marking
Swiss authorised representative
NRTL Mark
Conforms to AAMI ES60601-1:2006. Certified to CSA.
Russian GOST R certification
Importer
Fragile, Handle with Care (Packaging)
This way up (Packaging)
Keep dry (Packaging)
Maximum number of boxes that can be stacked on the bottom box

n
(Packaging)
4 Device description
4.1 Mechanical description
4.1.1 Main parts
MAIN DEVICE
1. Column 2. Carriage 3. Upper shelf
4. Rotating unit 5. Sensor (2D/3D)* 6. Sensor (2D)*
7. PAN/3D Tubehead 8. Patient positioning panel 9. Status indicator light
10. Power switch (Back of the 11. Emergency stop switch 12. Exposure switch
device)
13. Mirror 14. Lower shelf tray 15. Patient handles
16. Head support 17. Head support locking lever 18. Chin rest
CEPHALOMETRIC UNIT
19. CEPH head support 20. CEPH tubehead 21. CEPH arm
22. Nasion support 23. Ear rod
* The sensor configuration and appearance may vary depending on the device configuration.
4.1.2 Device movements
Z Column UP/DOWN movement

P Pivot movement of the upper shelf
L Linear movement of the rotating unit
R Rotating movement of the rotating unit
CV Vertical movement of the collimator plate
CH Horizontal movement of the collimator plate
CF Collimator filter movement
CC Child collimator plate movement (CEPH only)
3DL 3D Horizontal and PAN FH Laser movement
CCP Cephalometric collimator pivot movement
SS Sensor swap/switch
4.1.3 Device covers
CARRIAGE COVERS
1. Upper shelf cover left 2. Upper shelf cover right 3. Carriage side cover left
4. Carriage side cover right 5. Finger shield plate 1 6. Finger shield plate 2
7. Back panel cover 8. Carriage back plate 9. Lower shelf tray
ROTATING UNIT COVERS
1. Rotating unit side cover - left 2. Rotating unit side cover - right 3. Rotating unit finger protection -
upper
4. Rotating unit finger protection - 5. Tubehead front cover 6. Tubehead back cover
lower
7. Tubehead plate 8. 2D/3D Sensor covers with 9. 2D Sensor covers with collars
collars (3D devices without CEPH) (3D devices with ceph)
10. 2D Sensor covers with collars

and CEPH finger protection cover
(2D only devices)
LOWER SHELF COVERS
1. Lower shelf upper cover 2. Lower shelf lower cover 3. Layer laser cover
4. Patient handle
CEPHALOMETRIC UNIT COVERS
1. Ceph tubehead top cover 2. Ceph tubehead front cover 3. Ceph tubehead back cover
4. Ceph head support mount 5. Ceph head support mount 6. Ceph head support upper cover
upper cover lower cover
7. Ceph head support lower cover
4.1.4 Device labels
MAIN DEVICE LABELS
1. Type label 2. Sensor label 3. THA label
4. PAN/3D collimator label 5. Filtration label 6. Warning label
CEPHALOMETRIC UNIT LABELS
1. Cephalometric arm label 2. THA label 3. CEPH primary collimator label
4. Filtration label 5. CEPH secondary collimator

label
4.1.5 Status indicator light
Device status indicator light, located on the top of the carriage, illuminates according the device status:
• YELLOW: Device is generating X-rays.
• BLUE: Device is in error state or pending user action. Check the GUI for details.
• GREEN: Device is ready for imaging.
• GRAY: Power down mode. Device is not ready for imaging, follow the instructions on the status message
bar on device GUI.
4.1.6 Patient positioning panel
1. Carriage up/down slider. The carriage can be driven up and down by sliding a finger on the carriage
up/down slider. The finger movement detection works best when using the entire finger tip or two
fingers side by side.
The speed of the carriage movement depends on the distance the finger is moved. For faster carriage
speed, start from the upper/lower edge of the slider.
2. HOME button. Drives the rotating unit to HOME (Patient-In) and scan start positions. Pressing the
HOME button also wakes the device from Power save mode.
3. Test mode button. Disables radiation production of the device. You can also use the GUI to activate
the Test mode.
4. Patient positioning lights button. Turns the patient positioning lights on/off.
5. Exposure indicator (YELLOW). Device is radiating.
6. Status indicator (BLUE). Device is in error state or pending user action. Check the GUI for details.
7. Ready indicator (GREEN). Device is ready for imaging.
NOTICE! If carriage up/down slider backlight is not illuminated, the carriage up/down slider is in safe
mode and cannot be used. Wait until the light comes back on or wipe the panel clean if it is dirty and
dry if it is wet.
4.1.7 Emergency stop switch

An emergency stop switch is located on the left side of the carriage.
Pressing the emergency stop switch immediately terminates the imaging and all device movements and
resets all circuit boards.
NOTICE! An interrupted imaging process cannot be resumed. A new image needs to be taken.
To release the emergency stop switch, rotate it clockwise.

NOTICE! Make sure that the emergency stop switch is not pressed down when you start the
imaging process.
The Graphical User Interface (GUI) has indication if the emergency stop is active and the device status
indication lights are blue.
NOTICE! Activating the emergency stop causes the device to restart.
4.2 Electrical description
4.2.1 Circuit board locations
1. i4000 Power Supply board
2. i2000 Image Capture
Board
3. i3000 Main Control Board
4. i4100 Back panel board
5. i5000 Cascade board (in
the Tubehead assembly)
6. i6000 User interface board
7. i7000 Tubehead interface
board (in the PAN/3D
and CEPH tubehead
assemblies)
8. i8000 LED indicator board
9. i9000 Chin rest sensor
board
4.2.2 Circuit boards overview

The OP 3D HW structure is based on 3 main electrical boards. Each board implements certain control
functions, such as exposure control and motion control, and they interact with each other through the
communication buses.
The main boards are:
• i2000 Image Capture Board
• i3000 Main Control Board
• i4000 Power Supply board
The device also contains 7 smaller boards:

• i4100 Back panel board
• i5000 Cascade board (part of the tubehead)
• i6000 User interface board
• i7000 Tubehead interface board (part of the tubehead)
• i8000 LED indicator board
• i9000 Chin rest sensor board
For further information on the boards, see the relevant sections in this manual.
4.2.3 Position control
Positioning of the device is done by stepper- and DC-motors, using feedback from optical, resistive and Hall
sensors. The control chain per actuator is described below.
Upper shelf linear and pivot movement, rotating unit movement
The movement is driven by a stepper motor. A resistive sensor determines the approximate position of the
actuator. A number of exact positions is determine by matching the approximate position with feedback
from an optical sensor changing state at regular intervals. Positioning between these points is based on by
counting steps fed to the stepper motor.
Collimator movement
The movement is driven by a stepper motor. An optical sensor is used to determine the Home position.
Driving to wanted position is done by first finding the Home position, and then counting steps fed to the
stepper motor.
Z-movement
The movement is driven by a DC motor. An optical sensor is used to determine the Home position. The Z-
position is determined by using the home position as reference and counting pulses generated by a Hall
sensor connected to the motor.
Imaging chain overview / Image data transfer
Image capturing is handled by the i2000 Image Capture Board. This board is responsible for both triggering
the sensor and capturing image data. The data is stored in the i2000 Image Capture Board until transferred
through the i3000 board to the image capturing workstation.
4.2.4 Exposure logic
Exposure logic is solely controlled by i4000 board. The i4000 board includes power supply, inverter and
filament power supply that are responsible for supplying the X-ray tubehead.
Tubehead selection
Prior to the exposure applicable tubehead is selected by logical control signal PAN_ENABLE_N/
KEF_ENABLE.
Filament pre-heat
Prior the high voltage generation at the tubehead the filament is pre-heated. The pre-heating process is
controlled and monitored by the i4000 board.
Exposure
After the filament pre-heat, the exposure is enabled. Exposure is monitored by the i4000 board by utilizing
the KVFB and MAFB signals and comparing them against the selected reference signals.
Backup timer
The exposure timing is controlled by the firmware. In the event of malfunction there is an added safety timer
implemented in hardware, which will cut the exposure in case EXPENA-signal is active too long.
4.2.5 Power supply
The mains power supply comes from the wall socket through the back panel to the i4100 board. For further
information, see i4100 back panel board on page 33. See also Power distribution +24Vdc on page 40.
4.2.5.1 Mains power configuration

Detach the indicated screw on the back panel cover and lift it off to access the device back panel.
Mains connection type configuration

IEC 60601-2-63 standard requires extraoral X-ray devices to be installed permanently. The device can,
however, be installed with plug connection if the local regulations allow this. In these cases, order a mains
cord with plug from the manufacturer.
The i4100 Back Panel Board contains a switch (SW1), which needs to be configured if the type of installation
is changed from permanent to plug connection.
NOTICE! If device has been delivered from the factory with plug connection, it has already been
configured accordingly.
To access the switch, you must detach the Back panel plate by removing the 2 indicated screws.
Mains power configurations:

Permanent connection - Switch (SW1) shall be in F1 position.
Plug connection - Switch (SW1) shall be in F2 position and both fuses (F1+F2) must be installed.
See chapter Changing the fuses on page 73 for information on how to install the fuses.
Mains voltage configuration

The device can be used in 220-240 VAC or 100-120 VAC mains voltage. The installed main fuses (F1+F2)
need to be configured according to the mains voltage:
• 10A suited for 220-240 VAC mains voltage
• 15A suited for 100-120 VAC mains voltage
If the device mains voltage needs to be changed, change the fuses accordingly. See chapter Changing the
fuses on page 73 for information on how to install the fuses.
4.2.6 Fuses
The allowed main fuse types are listed in the table below. See also Fusing diagram on page 39.
Main fuses
Fuse Value Type

indicator
F1 & F2 220-240VAC 10A Littelfuse 215 (Time-Lag)
(5x20mm) Cooper Bussman (Time Delay) S505H-10-R
100-120VAC 15A Littelfuse 326 (SlowBlow)

(6.3x32mm) Cooper Bussman (Time Delay) MDA-15
F3 220-240VAC 10A Cooper Bussmann (Time Delay) S506-2-R
(5x20mm)
For fuses in circuit boards, see:

i2000 image capture board on page 26
i3000 Main control board on page 29
i4000 power supply board on page 31
4.3 Circuit boards
Some circuit boards and their versions require specific Firmware version to function correctly. See the
compatibility table below.
FW/HW compatibility table
Circuit board Circuit board revision Required FW version

i2000 R11 FW 2.1.2 or later
R14 FW 2.1.2 or later
i3000 Any Not version dependent
4.3.1 i2000 image capture board

The i2000 image capture board is located on top of the rotating unit, see Circuit board locations on page 23.
Functionality
The i2000 board handles image capturing function of the device. The main functions of the i2000 board are
listed below.
• Image capturing from both the 2D/3D and 2D sensors
• Image storing to the image memory
• Image transmission to the modality workstation.
• Driving the rotating unit, sensor swap and collimator plates.
• Providing voltage for the sensors.
Indicators
LED # Color Default state Function Notes
H1 Green ON Configuration done
H2 Green ON Ethernet Link
H3 Green ON FPGA init done
H4 Green Blinking Ethernet RX/TX activity
H5 Green ON P1V35 PG OFF when device is in
the sleep mode
H6 Red OFF FPGA PIO LED5
H7 Green OFF PAN_P5V_D_3D ON when 3D imaging
mode selected and
device is reserved.
H8 Green OFF PAN_P5V_A_CEPH ON when 3D imaging
mode selected and
device is reserved and.
H9 Green OFF Panel supply P12/P6V PG ON when the device is
reserved
H10 Green OFF PAN_P12V ON when 3D imaging
mode selected and
device is reserved.
H11 Green ON P24V Board input voltage
H12 Red OFF FPGA FW_ERR ON when error state
H13 Red OFF FPGA CORE_ERR ON when error state
H14 Green Blinking FPGA PIO LED1 FPGA PIO LED0-2 forms
a group of running lights.
Fast blinking (1s round
time) when FPGA boots
up.
Slow blinking (8s round
time) when FPGA fully
operational.
Indicators
H15 Green ON P3V3 PG OFF when device is in
the sleep mode.
H16 Red OFF FPGA PIO LED4
H17 Green ON P5V PG OFF when device is in
the sleep mode
H18 Green Blinking FPGA PIO LED2 See H14
H19 Green OFF FPGA PIO LED3
H20 Green Blinking FPGA PIO LED0 See H14
H21 Red OFF Motor driver POR on ON when a motor
malfunction detected
H22 Green ON DDR_VTT OFF when device is in
the sleep mode
H23 Green Blinking MCU STAT0 MCU SW controlled LED
H24 Green ON NSTATUS
H25 Red OFF FPGA RESET
H26 Green OFF CPAN_P12V ON when PAN/CEPH
imaging mode selected.
H27 Red OFF MCU STAT1 SW controlled LED
H28 Green ON P24V_MOTOR +24Vdc power input for
motors.
H29 Green OFF PAN_P5V_D_CEPH ON when PAN/CEPH
H30 Green OFF PAN_P5V_A_3D ON when PAN/CEPH
Fuses
Ref Value Type Replaceable
F1 FUSE slow 4A 250Vac 5x20 Cooper Bussmann S506-4-R Yes
mm
F2 FUSE slow 6.3A 250Vac Cooper Bussmann S506-6.3-R Yes
5x20mm
F3 Resettable Fuse PPTC 16V, Cooper Bussmann No
0.25A, Itrip 0.5A PTS120616V025
4.3.2 i3000 Main control board

The i3000 main control board is located on top of the upper shelf. See figure Locations of circuit boards.
The i3000 board is the main controller of the device. The main features of i3000 board are listed below.
Functionality
The main functions of the i3000 Main control board are:
• Main control of the system
• Linear and pivot motion drive and position sensing
• Exposure control
• Image data streaming between i2000 and MWS
• Audio output
• User interfaces
• Remote GUI through LAN
• i4000 and i2000 firmware and FPGA updates.
Indicators
H1 Green ON VAUX33 power on
H2 Green ON MWS Ethernet link
H3 Green ON i2000 Ethernet link
H4 Green ON/blink MWS Ethernet RX/TX activity
H5 Green OFF Motor in reset (POR)
H6 Green ON +24V supply connected to board
and
FUSE ok
H8 Green ON/blink MPU STAT0 SW controlled LED

H9 Green ON P3V7 power on
H10 Green ON/blink i2000 Ethernet RX/TX activity
H11 Green ON +24V supply connected to board
and
FUSE ok
H12 Green ON Photo interrupter power on

H13 Green OFF Motor in reset (POR)
H14 Green ON/blink MCU STAT0 SW controlled LED
H16 Green OFF Board main reset active (power
up)
H17 Green ON P5V power on
H18 Red OFF MPU STAT1 SW controlled LED
H19 Red OFF Peripheral reset active Control reset
H21 Green ON VMMC power on
H22 Green ON DDR VTT ok
H23 Red OFF MCU STAT1 SW controlled LED
Fuses
F1 6,3AT/250Vac Cooper Bussmann S506-6.3-R Yes
F2 4A 250Vac slow (5x20mm) Cooper Bussmann Yes
S506-4-R
F3 1,1A/6V Resetable PTC fuse No
F4 1,1A/6V Resetable PTC fuse No
F5 0,25A/16V Resetable PPTC fuse No
F6 2A/6V Resetable PTC fuse No
4.3.3 i4000 power supply board

The i4000 power supply board is located on the carriage. See figure Circuit board locations on page 23.
Functionality
The i4000 board is one of the control boards of the device. The main features of the i4000 power supply
board are:
• Generate all main supplies to the device
• UI control
• Z-motor control and position sensing
• Laser motor control and position sensing
• Chin rest sensor interface
• Patient positioning lights control
• Scan motor control and positioning
• Filament control
• HV control
Indicators
LED # Color Default state Function
H1 Green ON +3V3HV is on (i4000 R20 and older)
+5V0HV is on (i4000 R21 and newer)
H2 Green ON -5V is on
H3 Green ON +20V Triac is on
H4 Green ON +17V is on
H5 Green ON HV395 is on
H6 Green ON PFC power is on
H7 Green ON P15V is on
H8 Green OFF Preheat is on
H9 Green ON P3V3 is on
H10 Green ON P5V is on
H11 Green ON +24V is on
H12 Red OFF Tubefail error
H13 Green ON +20V DCDC
H14 Yellow OFF Exposure on
H15 Yellow OFF Power detected
LA100 ON Mains voltage on
Fuses
F1 FF8A/500Vac (6,3x32mm) Siba 70-125-40 8A Yes
F2 2A/6V Resetable PPTC fuse Littelfuse No
0805L200SLTHYR
F3 8AT/250Vac (5x20mm) Cooper Bussmann Yes

S506-8-R
F4, F6-9 0.5A/6V Resetable PTC fuse Bourns MF- No
PSMF050X
F5 0.25A/16V Resetable PPTC fuse No
F10 0.5A/6V Resetable PTC fuse No
F11, F12 2A/250Vac (TE5) Littelfuse 39212000440 No
4.3.4 i4100 back panel board

The i4100 back panel board is located on the backside of the carriage. See Circuit board locations on page
23. The board has a mains input connector and mains fuses. It also has several connectors to external
features.
Functionality
• Mains fuses
• Switch of permanent or non-permanent mains installation:
NOTICE! When the non-permanent installation is made, both L (live) and N (neutral) fuses must
be used. Switch SW1 must be set to 2F position. See Mains connection type configuration on
page 25.
NOTICE! When the permanent installation is made, only L (live) fuse must be used. Switch SW1
must be set to 1F position. See Mains connection type configuration on page 25.
• Mains switch is connected to this board
• Exposure switch connector
• Remote exposure switch connector
• Door switch connector
• External warning light connector
Indicators
H1 Green ON Green led
controlled by FW.
Fuses
See chapter Fuses on page 26.
4.3.5 i6000 user interface board

The i6000 user interface board is located on the lower shelf. See figure Locations of circuit boards.
The i6000 user interface board contains no parts that can be serviced. The board comes as a part of the
lower shelf assembly.
Test points
J3 GND test clip
4.3.6 i8000 LED indicator board

The i8000 LED indicator board is located between the carriage and the upper shelf. See figure Locations of
circuit boards.
Functionality
The i8000 board generates exposure warning, ready and error status indications. The status is indicated
with colored LEDs.
Indicators
Refer to Status indicator light on page 21 for the indicators.
4.3.7 i9000 chin rest sensor board

The i9000 chin rest sensor board is located in the lower shelf. See figure Locations of circuit boards.
Functionality
The i9000 board senses the chin rest positions and calibration phantoms with 3 HALL sensors.
Indicators
4.4 Device boot up sequence

When the device is booted up it starts multiple services and system checks in a fixed order. The bootup
sequence can be used to help identify where a problem lies if the device cannot be booted up normally.
See chapter Fail-safe mode on page 89 for more information on the fail-safe mode and errors causing the
device to boot to fail-safe mode.
BOOT UP
DEVICE SOFTWARE
Start CAN server
Start EEPROM server
Start NODE (GUI) server

GUI SERVER
Start NETWORK service
Start to listen to ETH interface
Start NTP discovery
Reset i2000, i3000 and i4000 boards
Start AVAHI daemon for network discovery
Detect device type and sensor type(s)
Boot to fail-safe mode if error detected
Check ETH PHYs for errors
Autofix started if error detected
Ping i2000
Verify device serial number
Verify MAC address
Diagnose i2000
Autofix started if error detected
Detect nominal mains voltage
Update GUI with device information
Initialize movements
4.5 Graphical User Interface (GUI)
1. Patient name and identification.

2. Selection of imaging modality, PAN, CEPH, 3D or CAST.
3. Selection of imaging program and imaging program settings.
4. Main view area. Shows a dental chart for the selected modality and previews of the taken images.
5. Selection of imaging parameters. Imaging parameters, kV and mA, can be manually adjusted according
to the patient size and skull anatomy.
6. Exposure time and DAP estimation. Shows the estimated duration of X-ray radiation and the radiation
dose with the selected imaging program and parameters. The actual imaging parameters and DAP are
shown after imaging.
7. Sample image of the selected program or 3D FOV size and location illustration.
8. Status message bar and device status indicator.
9. Device settings and friendly name of the device. Pressing the cogwheel symbol opens a menu which
is used to access the device settings, quality control and calibration programs and to show the device
information, like serial number and software versions.
NOTICE! The available imaging modalities vary depending on the device configuration.
5 Diagrams
5 Diagrams
5.1 Wiring diagram
CEPH UNIT
NASIO POSITION
J5003 J5002 J7005 J7001 HEAD SUPPORT POSITION
J1019
J7003
6
SCAN HOME i5000 CASCADE BOARD
SCAN (S) i7000 TUBE HEAD
2PH
INTERFACE BOARD CARPUS DETECTION
J5005 J5001
J1024 J1020
J1118A/B 5
J7002 J7000
HEAD SUPPORT 4
3
TUBE
J1103 CEPH FAN OPTION
THA 1 2
J1007
J1020A/B J1019A/B
1000 BASE-T J1002
J1001
J4017 J4004 J4016 J1101
J4015
J1100 USB
(oponal)
DOOR SW
EXP. SW J4102 J4106
REM.EXP. SW
7
J4103
J4005
EXP. SW
REM.EXP. SW J4104
J4013
8
J4105 J4101
J4019
EXP. WARN
STATUS LEDs
i4100 BACK
PANEL BOARD
i4000 POWER
J4006
LASER SELF
2PH SUPPLY BOARD DIAGNOSTICS
J4009
J4018
J1022
LASER-HOME
J4020
EMERGENCY E
STOP SWITCH
J4002
J1039 J1011
J4022
J8000
Z POSITION
Z MOTOR
i8000 LED
DC J1037 INDICATOR
J4025 J4003 J4010 J4007 BOARD
J1023 J9001 J6001

J1003
J1010
J1009
J1008
i9000 JAW
J1008
i6000 USER
SENSOR
MIRROR OPTO INTERFACE
BOARD
LASER LASER LASER LASER
BOARD
CRADLE & LOWER SHELF
5 Diagrams
UPPER SHELF
J3002 J3010 J3009 J3003 J3006 J3007

J1025
LINEAR HOME
J3004
J3012
6 LINEAR ABS
J1017
5 i3000 MAIN CONTROL BOARD
J3001
4
J3005
J1018
3 PIVOT ABS SELF

DIAGNOSTICS
J1026
J3008
PIVOT HOME J3011 J3013
1 J1104 J1105
PIVOT LINEAR
2
LINEAR
MOTION J1016 J1015 MOTION
2PH 2PH
ABS.
ROT. HOME ANGLE
J1107
J1106
ROTATING
2PH J1012 J1027 J1013
J2003
J2002 J2001 J2010 J2000 J2011 J2004
J2005
7 CUB HOME
J1031
SELF
8 J7000 J7002 COL UPPER

BORDER J1034
DIAGNOSTICS
2PH i2000 IMAGE

i7000 TUBE HEAD CAPTURE BOARD
INTERFACE BOARD
J7005
J7001 J7003 J1032
CLB HOME
COL LEFT
J2003 J2013 J2012 J2015 J2017 J2007
J5003 J5002 BORDER J1035
2PH
i5000 CASCADE BOARD J1028 J1029 J1014
DETECTOR
J5005 J5001 SWAP (D)
LIMIT 3D LIMIT PANCEPH
J1033 2PH
CRB HOME
J0601 J0100 J0300 J0200 J0400 J0500
COL RIGHT J0101 J0301 J0201 J0401 J0501
BORDER J1036
2PH 3D 2D
TUBE
THA ROTATING UNIT SENSOR ASSEMBLY
5 Diagrams
5.2 Fusing diagram
i4000 POWER SUPPLY i2000 IMAGE CAPTURE
F3
i4100 BACK PANEL BOARD Motors
GENERATOR
F1 F6
L Logic
F1
MAINS INLET
N PFC
DC/DC
F2 i3000 MAIN CONTROL
SUPPLY F1
F12 SWITCH Motors
SW1 STAND-BY
SUPPLY F2
EXT. WARNING LIGHT F3 Logic
F11
5.3 Emergency stop
Emergency stop button
J1011
10 3 1 3
J4002
i4000
11 6 3 1
5.4 Mains voltage distribution

MAINS SWITCH
1A 2A 2 1
4 2 1 3 J4107 L N
MAINS CORD J4106
F1
L 2 2
LIVE
NEUTRAL N 1 1
PROTECTIVE EARTH F2
J4018 J4001
SW1
i4100 i4000
5 Diagrams
5.5 Power distribution +24Vdc

24V 24V
24V power supply 24V
i3000 i2000 P24V
J3002 J3003
F1
13 13 1 1 1 1 P24V_MOT
i4100 i4000
8 8 2 2 P24V_MOT 2 2 F2
P24V ON F1
J4101 J4013 J4020 P24V J2000
P24V P24V F2 P24V_MOT ON

P24V ON
2 5 J4016 J4019 2 5 P24V ON P24V MOTOR ON
J1005 24V
13 13
THA
8 8
J7000
5.6 Ethernet communication
BACK PANEL
Link Link Link
OK OK OK
LAN
J3006
J3007
J1002
i3000
J2011
i2000 or
MWS
5.7 CAN communication
J3010
J3009
J2010
J4009
1 1 1 1
i2000 i3000 i4000
2 2 2 2
5.8 i2C self diagnosis communication

+24Vdc
2
i7000
9
J7000
10 THA
5 PAN/3D
+24Vdc 2 6 12 5
J4019
+5Vdc +5Vdc +5Vdc +5Vdc +24Vdc +24Vdc
1 1 1 1 i4000 2 2
i7000
J4016
J2004
J3001
2
J3008
2
J4006
2 2 6 9
J7000
i2000 i3000
3 3 3 3 13 10 THA
4 4 4 4 5 5 CEPH
+5V ON
5 Diagrams
5.9 Rotation movement
MOTOR
CAN BUS ERROR
J2010
FROM
i3000 J1012
J2002
M
i2000 2ph Step
J2001
ROT. HOME
J1027
ROT. ABS.
J1013
5.10 Linear movement
CAN BUS
J3010
FROM
i4000 J1015
J3011
M
i3000 2ph Step
J3004
J
LINEAR HOME
J1025
LINEAR ABS.
J1017
5 Diagrams
5.11 Pivot movement
CAN BUS
J3010
FROM
i4000 J1016
J3011
M
i3000 2ph Step
J3005
J
PIVOT HOME
J1026
PIVOT ABS.
J1018
5.12 Z movement
Z-ACTUATOR
CAN BUS J1037

M
J4009
DC
From i3000
J4002
i4000
J6001
J4007
UI PANEL
+ J1011 TACOMETER
i6000
Z-HOME
E
J1039
5 Diagrams
5.13 Collimator movements
5.14 Positioning lights
LASER HOME LASER LIFT
M
2ph Step
J1022
J4018 3D FOV
HEIGHT
CAN BUS J1008
J4010
J4009
FROM J1009
i3000
POSTERIOR
ANTERIOR
i4000
SHARP
LAYER
J1003
J4003
J1010
MID
SAGITTAL
5 Diagrams
5.15 Imaging chain - 2D/3D sensor

J2013 - 3: GND (trigger)
- 4: Ext.trigger
1 - 7: +12Vdc BACK PANEL
J601
2 - 8: GND (PWR)
4
3 H10
2D/3D 3 +12V OK
4
J2013
SENSOR
7 LAN
1
J1002
J2011
J3007
J3006
J101
8 i2000 i3000 or
2 MWS
Status IMG.DATA
J2015
J0301
IMG.MEM
LVDS
5.16 Imaging chain - 2D sensor

J2012 - 11: +12Vdc
4 - 12: GND BACK PANEL
3
J201
2
1 H10
11
J2012
+12V OK
2D 12
SENSOR LAN
J1002
J2011
J3007
J3006
i2000 i3000 or
MWS
IMG.DATA
J2017
J400
IMG.MEM
LVDS
Status
5 Diagrams
5.17 Exposure control 1
J1005
J4019 1 1 1 J7000
2 2 2
3 3 3
4 4 4
5 5 5 THA PAN
7 7 7 i7000
11 11 11
8 8 8
1 1 1
J4005 J7002
2 2 2
J1004
i4000
J4016 1 1 J7000
2 2
3 3
4 4
5 5 THA CEPH
8 7 i7000
12 11
9 8
1 1
J4004 J7002
2 2
5.18 Exposure control 2
Exposure button
J4103 J4101 J4013
1 1 1
P5V
2 2 2
Remote exposure 3 3 i4000
P3V3
button J4014 6 6
1 7 7
2 8 8
Remote exposure
button
i4100
J4102
1
2
Door switch
J4102
7
8
5 Diagrams
5.19 Exposure warning light

Remote controller
Exposure
5 6 warning
J4013 J4101 5 6 J4104/ i4100

3 3 J4102
i4000 7 7 J4105
8 8 1
12 12 2
F3 External
13 13 warning
lamp
J4007 J6001
1 1 i6000
2 2 Exposure
warning
8 8
9 9 Ready
6 6 Error
10 10
J4022 J8000
i8000
1 1
2 2 Exposure
warning
3 3
4 4 Ready
5 5 Error
6 6
5.20 Device control panel

Positioning
panel
CAN
BUS
J4009
J4007
FROM
J6001
i4000 i6000
i3000
5 Diagrams
5.21 Chin rest detection

HAL-C HAL-B HAL-A
CAN
BUS 4 1
FROM J4009 1 2
i3000
i4000 3 3 i9000
7 4
J9001
6 5
10 6
5.22 PAN ceph sensor movement

MOTOR
CAN BUS ERROR
J2010
J1014
FROM i3000 M
J2003
i2000 2ph Step
LIMIT
J1028 3D
LIMIT
J1029 PAN
6 Device settings
6 Device settings
6.1 Service mode access

NOTICE! The Service mode is intended only for authorized service personnel.
The Service mode of the GUI is used when the device is being maintained. The Service mode gives you a
full access to functionalities such as the device logs and errors and firmware update.
The device has also an Installation mode with limited settings intended for the device installation.
When you have unlocked the Service mode, you can see both the Installation mode and the Service
mode items in the menu list.
1. Go to device settings on the device GUI.
2. Select Service mode menu and enter PIN code 1917.
3. The GUI informs that additional options have been added and goes to Service mode.
6 Device settings
6.2 Setting menus
6.2.1 Quality control
Shows a list of Quality Control (QC) programs, their completion status and the last completion date.
6.2.2 Calibrations
Shows a list of calibrations programs, their completion status and the last completion date.
NOTICE! The available calibration programs depend on the device configuration.
For information on how to perform the calibrations, refer to the OP 3D Installation manual.
6 Device settings
6.2.3 Settings
DEVICE SETTINGS:
Friendly name Set a name for the device, which is shown next to the device settings
icon and on the imaging software.
3D Metal Artefact Enable or disable MAR, Metal Artefact Reduction. MAR is used to
Reduction reduce the effect of metals and other dense radiopaque objects on the
3D image.
(3D devices only)
It is recommended to keep MAR activated.
Force device language Change the language of the device GUI if needed.
It is recommended not to force the language of the GUI but change
the language profile of the workstation.
Default to Scout before 3D Enable or disable automatic Scout image activation when a 3D
imaging modality is selected. It is recommended to have the Scout
(3D devices only)
image taking enabled.
NOTICE! If the selection is set to "disabled", a Scout image
mode can still be activated manually in the 3D imaging
program selection view.
DAP corrections Change the DAP correction factor, which is used to calculate the
shown DAP value on the GUI.
The shown DAP value is calibrated in the factory and the correction
factor set to 1.0 as default and should not be altered in normal
conditions. The DAP correction factors are intended for fine tuning the
shown DAP value by service personnel based on DAP measurements.
NOTICE! Changing the DAP correction factor has no impact
on the device radiation output, it is used for DAP display
calibration purposes only.
There are separate DAP correction options for PAN, 3D and CEPH
imaging.
6 Device settings
Cast modality enabled Enable Dental cast imaging modality.
PAN imaging using 2D Disable/enable PAN imaging using the 2D sensor. By default, the
sensor device uses the 2D sensor (if available) for Panoramic imaging.
NOTICE! When the sensor used for panoramic imaging is
changed, some calibrations need to be rerun.
Volume level Adjust the volume level (5-10) of the audible signals played by the
device.
NOTICE! Does not affect exposure warning signal.
The default volume level setting is 8.
Button volume level Adjust the volume level (0-10) of the audible signal played when a
button on the patient positioning panel is pressed.
The default volume level setting is 8.
Button sound Select the sound that is played when HOME, Test mode or Patient
positioning lights buttons on the patient positioning panel are
pressed.
Time zone Set the timezone to match the installation location. To change the time
zone, start to write the continent, capitol or state (US) and select the
correct selection from the drop down list.
6 Device settings
CALIBRATION INTERVALS:
Change the required calibration and QC interval for the User and for Service (full calibration) according to
the local regulations. The device will remind the user when user recalibration, service recalibration and new
QC retakes are required, according to this setting.
Available calibration interval settings are:

• None
• Daily
• Weekly
• Monthly
• Quarterly (4 times a year)
• Biannually (2 times a year)
• Annually (once a year)
The default values are:

• User interval - Biannually
• Service interval - Annually
• PAN QC interval - Quarterly
• 3D QC interval - Quarterly
• CEPH QC interval - Quarterly
6 Device settings
INSTALLATION SETTINGS:
License If the user has purchased a licensable upgrade for optional imaging
programs, for example 9x14 3D FOV, they can be activated from this
field.
Type the license key to the field and click Save to activate the
program.
Reset device type When the device is permanently downgraded, for example CEPH
arm removed, click Reset to reset the device type to correspond to
the current configuration. The device can detect and update its type
automatically if modalities are added, but when they are removed, the
reset must be done manually.
When the device configuration has changed, device type reset
removes the device calibration data and the device must be fully
calibrated.
Select country Select the installation country of the device. The selection configures
the device according to country specific regulations.
NOTICE! This setting must ALWAYS be configured correctly
during the installation.
Available selections:
• Other: Default selection without any device restrictions.
• China: Restricts maximum selectable current to 15 mA.
• Germany: Spinal compensation for 2D QC programs.
• Canada-Ontario: Restricted 3D FOV sizes to 5 x 5, 6 x 8 and 8 x
8.
NOTICE! For PAN QC to be used with 1.8mm Cu filter and
CEPH QC to be used with 0.8mm Cu filter, select Germany.
Door Switch If an optional Door Switch has been installed to the device, select an
operation mode for it. The default state for Door Switch is Disabled.
There are two selectable operation modes for the door switch:
Prevent exposure - Prevents taking a new image while the door is
open.
Prevent and stop exposure - Prevents taking a new image and
stops the ongoing exposure if the door is opened.
6 Device settings
Demo mode Used for setting the device into demonstration mode where the
radiation production of the device is disabled while maintaining all
other functionalities.
NOTICE! Demo mode is intended for exhibition use only.
PAN QC spinal Enable spinal compensation for PAN QC program.

compensation
Z motor current limit (down) Adjust the maximum current used to drive the column down.
Increase the current if column movement down is not smooth and
stops constantly.
NOTICE! Available only in devices with i4000 circuit board
r18 and newer.
DEVICE TIME SETTINGS:
Device time Shows the time and date that the device has received from the
network.
Click Refresh to update the displayed Device time.
NOTICE! The time display doesn't update automatically, but
needs manual refresh.
Fetch new time from Click Start to fetch the time from the network again. This can be
network useful in cases where the device time is incorrect.
6 Device settings
PATIENT SIZE SETTINGS:
Adjust the default mA and kV values for medium size patient preset. Other patient size selections are
changed relatively to the adjustment made.
Adjustments made to the 3D imaging program with standard resolution are applied relatively to other
resolution selections as well.
6.2.4 Testing
6.2.4.1 Exposure tests
The device has PAN, CEPH and 3D exposure test programs with the device movements disabled. These
programs can be used for radiation related measurements.
A radiation measuring equipment is needed for the radiation measurements. For more information on how to
do these tests, see chapter Exposure tests on page 79.
6 Device settings
6.2.4.2 Motion tests
Motion tests are used for testing the individual movements of the device. If the device has prompted an error
related to the device movements, use the movement tests to see if the cause for the error is fixed and to
verify that the device movements are smooth.
Main movements:
• Pivot
• Linear
• Rotator
Other movements:
• Laser
• Upper collimator
• Left collimator
• Right collimator
• 2D sensor
• CEPH secondary collimator
• CEPH tubehead
To run the motion tests:

1. Select a movement to be tested.
2. Select the movement test settings.
NOTICE! Do not use maximum Speed and Acceleration at the same time as it may cause the
test to fail.
3. Press Start test button next to the selected motion test.
4. If you are testing main movements, press exposure button to initiate the movements.
5. Observe that the device movements are smooth during the test.
6. Observe that the device position values and the position icons change according to the device
movements.
NOTICE! If the values and the icons do not change, there may be issue with the linear
movement or rotation movement sensors.
7. After the motion test is performed the results are shown on the GUI.
6 Device settings
Motion test page also shows an indication of the device position and graphs showing the device actuator
positions and opto sensor states. When the device is moved by hand or by the movement test programs,
the device position values and the icons for tubehead, sensor and upper shelf positions and graphs should
change accordingly. This information can be used to identify which part of the system is faulty in case of
main movement issues.
For more details on how to use these graphs to identify the source of movement issue, see chapter
Troubleshooting - Movement errors on page 88.
Device position indicator:
• Shows the current position of the device in numeral and graphic format.
• The picture of the device changes according to the position of the device and the values change
accordingly if there are no issues.
Device actuator and opto state graphs:

• See live status of actuator position and opto state of selected main movements. When the device moves,
the graph is drawn accordingly if there are no issues.
• There are separate graphs for Rotation, Pivot and Linear movements. The shown graph can be changed
from the selections above the graph.
• The blue line represents the position information received from the movement sensor.
• The green line represents the opto sensor state, which is either 0 or 1.
6 Device settings
Movement calibration tests
Movement calibration tests can be used to run a single device movement at a time. This functionality can be
used to identify which device movement causes issues when the device movement calibration has failed and
to identify in which point the movement fails.
These tests are performed in the same manner as the regular device movement calibration and will produce
the same calibration error messages when an issue is found.
1. Select a movement to be tested.
2. Turn the device to HOME position by hand. The GUI shows graphs that tell when the device is in
correct position (all arrows on green).
3. Press OK when all position indicators are on green.

4. Press and hold the exposure button down until the test is completed or the device stops and shows an
error message.
6 Device settings
6.2.4.3 System tests
System tests are used for testing various system statuses and performance values. If the device has
prompted an error related to the system components, use the system tests to see if the cause for the error is
fixed or to help you determine the cause for the issue.
To start a test, press Start test button next to the selected test. After the test is complete the result is shown
on the GUI.
Door statuses
• Shows the detected status (OPEN / CLOSED) of the door switch (optional) and the mirror.
Sensor tests
• The test generates test images from the selected sensor.
• Frames 1 and 2 of the generated test image should look similar.
◦ If the frames 1 and 2 look different, the sensor may be faulty.
◦ If the frames 1 and 2 lack of gray shades, the sensor cables may be faulty.
6 Device settings
Bus tests
1. I2C bus test
• Test the functionality of I2C buses on the device to check if data is transferred correctly between
the circuit boards.
• If data is not transferred correctly between the circuit boards it may indicate that:
◦ Cable connection between the circuit boards is faulty
◦ Circuit board doesn't receive power
◦ Circuit board is faulty
• If there is an issue with data transfer within the system, the test shows the result with red color on
the failed section.
PASSED FAILED
In this example the communication link is

broken from i3000 to i4000 circuit board.
2. CAN bus test

• Test the functionality of CAN buses on the device circuit boards.
• If test fails and the result shows CAN - NOK there is an issue with one or more CAN buses on the
device.
• In cases of CAN buses not working correctly, restart the device. After restart the device goes to
fail-safe mode and is able to identify the problem location. See chapter Fail-safe mode on page
89.
PASSED FAILED
6 Device settings
System voltage test

• Test that the system voltage levels are OK.
• Test result shows the measured voltage (Actual value) on each circuit board and if the values are within
the approved limits.
• If there is an issue with the power distribution within the system, the circuit boards and their sections
turn red.
In this example, i2000 circuit board doesn't receive any power from i3000.
i2000 Ethernet test

• Stress test the data transfer between i2000 and i3000 circuit boards through the Ethernet CAT 5E
cable.
• Enabling device movements for the test helps you verify if the Ethernet cable between the i2000 and
i3000 board is faulty.
◦ Device movements require you to press the exposure button for the whole duration of the test.
6 Device settings
Patient positioning panel test

Test the functionality of the patient positioning panel.
1. Start the test program.
2. HOME, LASER and TEST MODE buttons and the HEIGHT ADJUSTMENT SLIDER light up on the
patient positioning panel.
3. Press the buttons and the slider. The button works correctly if the button light turns off after a press.
4. The status indicator ? on the patient positioning panel turns off after all buttons are successfully tested
and GUI shows the test result.
6 Device settings
6.2.5 Service
In the Service menu you can update the device firmware, drive the device to packing position, reset the
device calibrations to factory settings and give the device service commands.
Firmware update Update the device firmware. See more instructions in Firmware update
on page 66.
Packing position If the device is moved to a different location, it must be disassembled.

It is also recommended to repack the device for safer and easier
transportation. This option allows you to drive the device to correct
height for repacking.
Press and hold down the exposure button to drive the unit to the
correct height.
Factory settings If the device calibration data needs to be reset, click on the Reset
button and enter PIN code 1917. This will reset all device calibration
data but does not affect any other device setting such as user settings
and DAP correction factors.
Service command Allows the device to be given service commands through GUI. This
may be useful when the device is in error state where conventional
fixes do not work, for example when multiple circuit boards are
changed simultaneously and the board eeproms are out of sync.
Contact the manufacturer technical support for more details.
Drive column down Allows the column to be driven down for device maintenance if the
device is in error state.
Press Start button and press the exposure button down to drive the
column down. Release the exposure button to stop the device.
6 Device settings
6.2.6 Logs
In the Logs menu you can access device logs, error messages and diagnostics.
Device logs Shows all system logs.
Device errors Shows recent error and warning logs.
Device diagnostics Shows the active error message and 20 rows of log prior to the error for
easier problem solving.
Download Download the entire device log and data to the workstation.
The log files are named as in the following example:
OP3D_KT1234567_Log_YYYYMMDD_TTmm.tar
• OP3D = device type
• KT1234567 = device serial number
• YYYYMMDD = log storing date
• TTmm = log storing time
The device logs are exported in tar-format. This file format can be unpacked using file archiver software,
such as 7-zip. The .tar package contains several log files in a folder structure. The most relevant log file for
troubleshooting is var/log/error.
NOTICE! The log files can be opened with proper editor softwares, such as Notepad++.
NOTICE! If the system has the KaVo Connect cloud service installed, the device logs can be sent to
the manufacturer technical service for easier and faster troubleshooting using the manual reporting
tool.
6 Device settings
6.2.7 About
Software versions Shows the serial numbers of:

• The main device
• Sensors
• Tubehead assemblies
Shows also the versions of the installed firmware and hardware.
Notices Legal information and terms and conditions for use.
Exposure counters Shows the amount of exposures taken with the device.
Network configuration Shows the current network configuration of the device:

• IP address
• Subnet mask
• Default gateway
• IP address allocation
• MAC address
• NTP server
7 Maintenance
7 Maintenance
The maintenance and calibration procedure intervals described here are minimum requirements and
recommendations. The maintenance and calibration procedures can be made more frequent and stringent
to comply with local regulations regarding the use and maintenance of dental X-ray devices.
7.1 Firmware update
The firmware update can be performed through the device GUI.
Update the firmware to the latest version always during annual maintenance and when functional device
parts are replaced.
Some circuit boards and their versions require specific Firmware version to function correctly. See the
compatibility table below.
FW/HW compatibility table
Circuit board Circuit board revision Required FW version

To update the firmware:

1. Download the firmware distribution package.
NOTICE! The package is named in format OP3D-FW_x_x_x_216403-D519721-y.zip where the
x_x_x indicates the firmware version.
2. Extract the firmware distribution package to the hard drive of the workstation connected to the device.
3. Ensure that the workstation software and drivers are up to date so that they meet the requirement of the
firmware release.
NOTICE! Contact your authorized tech support to get the latest compatibility information.
4. Update the workstation SW, drivers and DTX Studio driver, if needed.
5. Go to device settings on the GUI.
7 Maintenance
7. Select the Service menu from the menu list.

8. Click Select File button under Firmware update and select the firmware file to be loaded. The firmware
file format is file_name.tar.gz.
9. Click Start Update.

10. Wait for the update to finish.
11. Close the GUI to disconnect the device from the imaging software.
12. Reconnect the device by using the imaging software to finalize the update.
NOTICE! After firmware update, the device reminds you to check that the installed DTX Studio
driver is compatible with the updated firmware version. Compatibility can be seen in firmware
and driver release letters.
13. Rerun all device calibrations in accordance to the calibrations procedure if the device requests it. Refer
to the OP 3D Installation manual for more information.
14. Take QC images from all available imaging modalities.
7 Maintenance
7.2 Annual maintenance
Annual maintenance procedures must be performed annually to ensure that the performance and
functionality of the device remains consistent. Annual maintenance consists of visual inspections, functional
tests and calibrations.
Annual maintenance procedure:

1. Check that all fixing screws are tight.
2. Check that all covers and mechanical parts are correctly secured and have not come loose.
3. Check that the protective earth is connected.
4. Check that no oil is leaking from the tubehead.
5. Check the cleanliness of the device. See chapter Cleanliness of the device on page 68.
6. Check the condition of external cables. See chapter Condition of the cables on page 68.
7. Check device movements and common device functionality. See chapter Device movements and
functionality on page 71.
8. If the device is manufactured before April 2019, check that the linear movement bearings are tight. See
chaper Checking the tightness of linear movement bearings on page 69.
9. Check that the exposure warning indicators work correctly. See chapter Exposure indicator functionality
on page 73.
10. Calibrate the workstation monitor. See chapter Monitor calibration on page 74.
11. Run all calibrations and QC programs described in the OP 3D Installation manual.
NOTICE! Compare the QC program results to the previous reference images and if no
noticeable image quality degradation is apparent, save the images as new reference images
and inform the user of their location.
NOTICE! If the QC images show striping artifacts, inspect are the linear movement rails on the
upper shelf worn out and replace the linear movement mechanism if needed.
7.2.1 Cleanliness of the device

NOTICE! Do not lubricate any parts of the device. Keep the device clean to help to prevent
problems with parts such as bars and screws. If keeping the device clean does not help, replace the
parts.
The device has to be cleaned regularly as instructed in the OP 3D Installation manual.
NOTICE! Switch the device off before cleaning it.
Use a soft cloth dampened with a mild detergent to clean:

• Device covers and outer surfaces in general
• Patient positioning mirror
• Positioning panel
Check that any vents in the covers are not blocked with dust and that no dust has accumulated inside the
device. Clean the vents and remove the covers to remove the dust inside the device, if necessary.
7.2.2 Condition of the cables

1. Visually check that the power supply cord is in good condition and not damaged in any way.
2. Visually check that the exposure button cable is in good condition and not damaged in any way.
3. Visually check that the Ethernet cable is in good condition and not damaged in any way.
4. Visually check that the remote exposure switch cable, remote warning light cable and door switch
cable, if installed, are in good condition and that they are not damaged in any way.
5. Check that all of the cable connectors are properly attached and are routed through the strain relief.
6. Replace the damaged cables, if necessary.
7 Maintenance
7.2.3 Checking the tightness of linear movement bearings

Check the tightness of the linear movement bearing once a year. To check the tightness, follow the
instructions below.
NOTICE! This check needs to be done only for older models (manufactured before April 2019).
NOTICE! You need to remove the upper shelf covers before this procedure. For instructions, see
Removing covers - UPPER SHELF on page 137.
1. Remove the screws (3 pcs) from the linear movement rail on the left side of the upper shelf.
2. Slide off the linear movement rail from the upper shelf.
3. Turn the linear movement screw to move movement sledge so that the screw hole on the upper shelf is
aligned with a bearing.
NOTICE! Support the rotating unit slightly from below.
7 Maintenance
4. Check the tightness of the bearing through the screw hole. Tighten if needed.
5. Repeat the process for all bearings.

6. Insert the linear movement rail back into the upper shelf and re-attach the screws (3 pcs).
7. Loosen the screw from linear movement motor support.
8. Remove the screws (3 pcs) from the linear movement rail on the right side of the upper shelf
9. Slide the rail slightly out from the upper shelf until the larger holes on the rail are aligned with the screw
holes.
7 Maintenance
10. Turn the linear movement screw to move movement sledge so that the screw hole on the upper shelf is
aligned with a bearing.
11. Check the tightness of the bearing through the screw hole. Tighten if needed.
12. Repeat the process for all bearings.
13. Push the linear movement rail back in and attach and tighten the screws.
14. Tighten the screw on the linear movement motor support.
7.2.4 Device movements and functionality

NOTICE! You can test device movements by performing the imaging programs in test mode as
instructed in this chapter, or by driving the device movements separately with motion test programs
described in chapter Motion tests on page 56.
NOTICE! If any problems are encountered with the device movements, service the device as
needed. Clean away any dirt and apply new lubrication. Fasten loose parts and replace worn out
parts.
1. Turn on power of the device from the power switch.
2. Turn on the power of the workstation and launch the imaging software to access the device GUI.
3. Select 3D modality and the largest FOV size available.
4. Set the device into Test mode.
7 Maintenance
5. Press HOME button to drive the device to imaging start position.
6. When the device movements stop check that the device stays firmly in position.
7. Press and hold down the exposure button.
8. Check the smoothness of the rotation, linear and pivot movements. Monitor the device operation
and observe for any excessive noises or evident vibrations of the device during its rotation and pivot
movements. Also, make sure that the rotation and pivot movements are continuous until the end of
exposure.
NOTICE! If the exposure button is released, the device movements should stop.
9. Press the HOME button to drive the device back to home position.
10. Monitor the device operation and observe for any excessive noises or evident vibrations of the device
during its rotation movement.
11. Do the same tests for PAN and CEPH imaging modalities. Monitor the operation of the 2D
(cephalometric) sensor. Are the movements smooth? Is excessive noise observed?
12. Drive the device Up/Down using the positioning panel.
13. Monitor the device during up and down movement and observe for any excessive noises or non-
smoothness of the movement.
NOTICE! Check that the upward movement stops at the set Z-movement limit.
14. Select PAN and 3D imaging modalities from the device GUI and press the Patient positioning lights
button. Check that the correct lights are lit according to the selected modality. For more information on
the positioning lights, see the OP 3D User manual.
15. Press the emergency stop switch.
16. Check that the device GUI indicates that the emergency stop switch has been pressed.
NOTICE! The device restarts after the emergency stop has been pressed.
17. Make sure that the device cannot be driven up/down, rotated by pressing the HOME button and that
an exposure cannot be taken while the emergency stop switch is activated.
18. Release the emergency stop switch by rotating it clockwise.
19. Check that the GUI indication disappears and that the movements work normally again.
20. Switch off the device from the power switch.
7 Maintenance
21. Check that the device and all of its parts are isolated from mains and all device functions are disabled.
7.2.5 Exposure indicator functionality

NOTICE! This check can be also done while performing the QC programs.
1. Turn on the power of the device.

2. Turn on the power of the workstation and launch the imaging software to access the device GUI.
3. Open or create a patient on the imaging software for the annual maintenance.
4. Prepare the device for imaging and disable the Test mode.
NOTICE! Select the lowest imaging parameters available.
5. Protect yourself from radiation.

6. Press and hold the exposure button down.
7. When the exposure starts, check that all exposure warning indicators are working:
• Exposure warning indicator on the GUI
• Yellow exposure indicator light on the Positioning panel
• Yellow exposure indicator light on the Status indicator light on top of the carriage.
• Audible exposure warning signal
• Remote exposure switch (if in use)
• Warning light (if in use)
8. When the exposure ends, check that the indicator lights go out, exposure warning signal stops and a
program end tone is played.
9. Check that the taken image transfers to the imaging workstation.
7.2.6 Changing the fuses

Main fuses are located at the rear of the carriage, under the back panel cover. To reach the fuses, remove
the cover first.
NOTICE! See chapter Fuses on page 26 for details on the correct fuses.
To release a fuse cap, push it inwards and rotate counterclockwise with a flat head screwdriver.
Remove the fuse from the socket and replace it with a new one. Install the fuse by pushing the fuse cap in
and rotating it clockwise with a screwdriver.
The 10A and 15A fuses are physically of different sizes and have their own fuse caps. If you need to change
the fuse rating, also the fuse cap needs to be changed. The fuses are supplied with the corresponding fuse
caps.
7 Maintenance
7.2.7 Monitor calibration
It is recommended to calibrate or check a test image with the primarily used workstation monitor. Refer to
the monitor/software manuals or Display Calibration Kit for information on how to do this.
7 Maintenance
7.3 Calibrations
7.3.1 Calibration programs
The available calibration programs and their completion order may vary between device configurations. This
chapter describes the device calibrations for each device configuration. For information on how to perform
the calibrations, refer to OP 3D Installation manual.
Calibration program order per device configuration:
PAN/3D and PAN and

PAN/CEPH/3D PAN/CEPH
Device movement calibration

Z-movement limits
X-ray generator calibration
Device geometry calibration
Collimator calibration
3D pixel calibration
PAN pixel calibration (3D sensor) **
3D geometry calibrations
PAN beam alignment calibration
PAN geometry calibration ** PAN geometry calibration
PAN collimator calibration
PAN pixel calibration (2D sensor) ** PAN pixel calibration (2D sensor)
CEPH head support calibration *
CEPH generator calibration *
CEPH tube sweep calibrations *
CEPH secondary collimator calibration *
CEPH geometry calibration *
CEPH pixel calibration *
CEPH position calibration *
CEPH mechanical calibration *
* CEPH device related programs are available only if CEPH is installed.

** Availability of these calibrations depend which sensor type is used to take PAN images.
7 Maintenance
7.3.2 When to calibrate the device

The device must be calibrated and, if necessary, adjusted at regular intervals in accordance with the
national regulations regarding the use, maintenance and service of dental X-ray devices.
NOTICE! Some of the calibrations presented in this chapter are not applicable to all device
configurations. Only the applicable and required calibration programs are listed on the GUI.
DEVICE CALIBRATION BASIC GUIDELINE

1. The device must be recalibrated completely at least once a year, by a service technician according to
OP 3D Installation manual. The last calibration date for each program is listed in the calibration menu.
2. The device must be fully calibrated after the first installation.
3. The device must be recalibrated when parts are replaced, as descibed in the following section.
4. Take QC images always after calibration to ensure good and consistent image quality.
NOTICE! Refer to the OP 3D Installation manual for the complete calibration instructions.
RECALIBRATION GUIDELINE AFTER PART REPLACEMENT

It's always recommended to fully recalibrate the device after a functional part of the device is replaced.
Minimum requirements for recalibration:
1. The device, with FW 2.3.1 or newer, knows when tubeheads or imaging sensors are replaced and is
able to instruct which calibration programs must be done again. See the required recalibrations in the
Calibrations menu on the GUI.
2. Fully recalibrate the device always if part replacement requires disassembly of major mechanical
parts (rotating unit, upper shelf, lower shelf, carriage or column) or when the SD card on i3000 is
replaced.
3. When other functional parts are replaced, see the following tables.
Circuit boards
Calibration i2000 i3000 i4000
Device movement calibration X X
Z-movement limits X
X-ray generator calibration X X
CEPH generator calib X*
PAN QC X X X
3D QC X X X
CEPH QC X* X* X*
* If CEPH device
7 Maintenance
Main device parts
Calibration PAN/3D Sensor holder 2D sensor Pivot- Lasers

Collimator assembly cables and linear
movement
sensor / wiper
Device movement calibration X
Device geometry calibration X X X
Collimator calibration X X
3D pixel calibration X* X
PAN pixel calibration X* X X
3D geometry calibration, 5x5 FOV X* X X
3D geometry calibration, 6x9, 8x8 X* X X

and 9x11 FOV
3D geometry calibration, 9x14 FOV X* X X
PAN beam alignment calib X X
PAN geometry calib X* X X
Lasers alignment X* X
CEPH head support calibration X*
CEPH tube head sweep calibration X* X

1& 2
CEPH secondary collimator X* X

calibration
CEPH geometry calibration X* X
CEPH pixel calibration X* X* X
CEPH position calibration X* X
PAN beam size verification ** X X
PAN QC X X X X
3D QC X X X
CEPH QC X* X* X
* Required calibration if available on current device configuration.

** Optional calibration.
7 Maintenance
Cephalometric unit parts
Sec. col Pri. col Ceph arm Ceph head Ceph Ceph
assembly assembly half (either) support * tubehead tubehead
scan mech cables
CEPH head support calibration X X
CEPH generator calibration X X
CEPH tube head sweep X X X X X

calibration 1& 2
CEPH secondary collimator X X X X X

calibration
CEPH geometry calibration X X X X X
CEPH pixel calibration X X X X
CEPH position calibration X X X X X
CEPH mechanical calibration X X X
CEPH QC X X X X X X
* Perform all cephalometric calibrations if the ceph arm needs to be adjusted.
7 Maintenance
7.4 Exposure tests
The device offers PAN, CEPH and 3D exposure test programs with the device movements disabled. These
programs can be used for radiation related measurements.
A separate radiation measuring device/equipment is required for taking the radiation measurements.
NOTICE! The available programs depend on the device configuration.
1. Go to device settings.
3. Select Testing menu.
7.4.1 PAN exposure test
1. Adjust the exposure test kV and mA settings using the + and - buttons.
7 Maintenance
2. Attach the measuring device in front of the sensor cover. The detector of the measuring device must be
positioned to the area where the X-ray beam hits. The center of this area is located approximately 2.5
cm from the left side of the sensor cover window.
If using 2D sensor:
The detector of the measuring device must be positioned to the area where the X-ray beam hits. The
2D sensor front cover has small markings on top and bottom edges of the sensor window that indicate
the aproximate location of the center of the beam.
If using 2D/3D sensor:

The detector of the measuring device must be positioned to the area where the X-ray beam hits. The
center of this area is located approximately 2,5 cm from the left side of the detector opening.
NOTICE! The X-ray beam must fully hit the detector of the measuring device. See the
measuring device User manual for more information.
NOTICE! You may use a fluorescent screen to pinpoint the beam location more accurately.
NOTICE! When using the PAN testing program, the X-ray beam is adjusted wider (over 2 cm)
than in normal imaging programs to allow easier positioning of the measurement device.
4. Press and hold down the exposure button to start the test program.
7 Maintenance
5. When the exposure warning stops and the program end tone is played, the program is complete.
6. Review the measurement data and compare it to the values shown on GUI.
7. If the verification fails, ensure the alignment of the measurement device and redo the test program.
7.4.2 CEPH exposure test
1. Adjust the exposure test kV and mA settings using the + and - buttons.
2. Attach the measuring device to the middle of the 2D sensor cover window using sticky tape. The
detector of the measuring device must be positioned to the area where the X-ray beam hits. The 2D
sensor front cover has small markings on top and bottom edges of the sensor window that indicate the
approximate location of the center of the beam.
NOTICE! You may use a fluorescent screen to pinpoint the beam location more accurately.

7 Maintenance
7.4.3 3D exposure test
1. Select the length of the radiation pulse, 5ms (LDT/standard), 10ms (Standard resolution) or Constant
(High/ENDO resolution).
2. Adjust the mA value using the + and - buttons.
3. Adjust the exposure time if using Constant mode.
4. Attach the measuring device to the middle of the sensor cover window.

8 Troubleshooting
8 Troubleshooting
8.1 Troubleshooting - Common issues

CONNECTION ISSUES
Problem Possible cause Solution

Image is not transferred to the Local network connection is The device stores the latest image
workstation. disrupted, which causes loss of until a confirmation of a successful
data. transfer to the workstation
is received. Re-establish the
local network connection and
the image data is transferred
automatically. Do not power the
device off or the image will be
erased.
No connection to the device. • The device is not powered on. 1. Power the device on.
• Problem with the local area 2. Check the Ethernet
network. cable connections on the
workstation and the device.
3. Restart the device and the
workstation.
Image transfer speed very slow. Somewhere in the network, Make sure that the whole system
between the device and the (including network switches etc.)
acquisition workstation, Fast is using a Gigabit Ethernet (1Gb)
Ethernet (100Mb) connection is connection.
used.
Broadcom or Intel interface
controller are recommended.
Cannot connect to the device with Device and system IP 1. Check that the power LEDs
an imaging software. configurations are mixed up. and Ethernet LED are lit on
i3000 circuit board.
2. Connect Ethernet cable from
a workstation directly to
J3006 connector on i3000.
3. Reset the device IP address
according to Reset to Static
IP address on page 134.
4. Open a web browser.
5. Type address
https://192.168.1.10:9931
6. Device GUI opens up and
you are able to diagnose the
issue.
8 Troubleshooting

Device time is incorrect The device cannot receive the 1. Check that NetTime service
correct time setting from the is running on the workstation.
network. 2. Check that the workstation
firewall has port 123 open for
UDP.
3. Go to Service Mode on the
device GUI.
4. Go to Settings > Device time
settings.
5. Click Start to fetch new
time from network. This will
instantly restart the device.
NOTICE! If the Start
button is grayed out,
restart the device
from the power
switch.
8 Troubleshooting
IMAGE QUALITY ISSUES

CEPH images have stripe CEPH tube head cover installation 1. Run all CEPH calibration
artifacts. has affected the tube head programs with all device
alignment. covers installed.
PAN or 3D images have stripe • The device is calibrated 1. Run Collimator calibration
artifacts. incorrectly. with all device covers
• Linear movement is not installed.
smooth due to worn out 2. Recalibrate the device.
mechanics. 3. Check that the linear
movement rails are clean and
no metal residue/chips are
present.
4. Replace linear movement
rails according to Replacing
the linear movement
mechanism on page 172.
Images have stripe artifacts. Device has been inactive for 4 1. Take following standard
or more weeks and needs to be panoramic images without a
"warmed up". patient:
• 63 kV, 3.2 mA
• 66 kV, 3.2 mA
• 70kV, 6.3 mA
• 85kV, 8 mA
2. Run all available QC
programs and check the
resulting images for any
artifacts.
Image quality not optimal due to Linear movement screw is 1. Test linear movement by
obstructed linear movement. installed improperly. hand. The movement should
be easy and smooth.
2. Loosen the linear movement
mechanism and reassemble
it according to Replacing the
linear movement mechanism
on page 172.
Images are elliptical or have Pivot movement screw is installed 1. Test pivot movement by
sawtooth pattern. improperly. hand. The movement should
be easy and smooth.
2. Loosen the pivot movement
mechanism and reassemble
it according to Replacing the
pivot movement mechanism
on page 179.
8 Troubleshooting
CALIBRATION ISSUES

Collimator calibration fails with a Collimator plate motors or 1. Run collimator movement
message "Left and right plates are mechanics are not working tests. See chapter Motion
not parallel". properly tests on page 56.
2. Redo the calibration.
3. Check that the collimator
plates move properly.
4. Wiggle the collimator plates
and their motors by hand a
bit to realign them.
5. Check that the collimator
motor assemblies are
properly in place.
7. If collimator fails again,
replace the collimator
assembly.
Error message "Z motor current Current of the Z motor down 1. Adjust the Z motor current
limit down too low" is shown movement is set too low. limit (down) to a higher
during the Z-movement limits value. See chapter Settings
calibration. on page 50.
CEPH calibrations fail constantly. CEPH arm is installed incorrectly 1. Check that all CEPH arm
or the column is not correctly screws are installed and tight,
attached to the floor causing the especially the arm alignment
device to move. screw with a conical washer.
2. Check that the CEPH arm is
aligned correctly according to
OP 3D Installation manual.
NOTICE! The arm
isn't horizontally level
if aligned correctly.
3. Check that the used floor
screws are not too small.
4. Check that all floor and wall
screws are installed and tight.
8 Troubleshooting
ERROR MESSAGES

The device shows "Mains voltage Mains voltage is too high/low 1. Check that correct main
too low" or "Mains voltage too compared to the voltage limits set fuses are installed to the
high" error message during start to the device (100, 120 or 230 device according to the
up and does not allow to take VAC) mains voltage. See Fuses on
exposures. page 26.
2. Update the device firmware.
3. Check that the Mains voltage
is within limits from the GUI
with Voltage test program.
See chapter System tests on
page 59 for more details.
GUI shows a message "Detach Issue in CEPH head support 1. Run system Voltage test and
carpus holder" even though the calibration. check that NASIO sensor is
carpus holder is not attached. functional.
2. Recalibrate the CEPH head
support.
MECHANICAL ISSUES

The upper shelf of the device The device is not vertically level 1. Check that the device is
drifts to one side by itself. or installed on a "soft" surface not installed on a carpet or
making it unstable. similar soft material.
2. Check that the used floor
bolts are not too small.
3. Check that all floor bolts are
installed and tight.
The device does not identify the Issue in CEPH head support 1. Recalibrate the CEPH head
CEPH head support or nasion calibration. support.
support position correctly.
8 Troubleshooting
8.2 Troubleshooting - Movement errors

If the device gives error codes regarding device main movements, PIVOT MOVEMENT ERRORS
(E21002- E21213), LINEAR MOVEMENT ERRORS (E22002- E22213) or ROTATION MOVEMENT
ERRORS (E23002- E23213) use these instructions to verify if the problem is in the movement sensors or in
the circuit boards.
1. Go to Service mode.
2. Go to Testing menu and select Motion tests.
3. Move the device by hand and check if the device statuses change and the graph is drawn according to
the movement.
A - Device position indicator moves and the numeral values change
Opto sensor, cable connections and the circuit boards are functional. The problem is most likely in the
movement wiper or the movement sensor.
1. Run movement calibration test for the movement in question. See chapter Motion tests on page 56 for
more information.
2. The test fails and stops at the position where error is encountered.
3. Check that the movement sensor is correctly attached to the device, there is no dirt or similar between
the wiper and the sensor and that the wiper presses on the sensor correctly.
B - Device position indicator does not move and the numeral values do not change
1. Activate Rotator, Pivot or Linear movement graph, depending on the movement for which the error
code was produced.
2. Check is the BLUE line drawn to the graph when the device is moved.
• If the line is not drawn at all, the circuit board controlling the movement or the cable from the circuit
board to the movement sensor is faulty.
• If the line is drawn but has bumps, cuts or is not drawn linearly, the issue is with the movement
sensor or the wiper.
3. Check is the GREEN line drawn to the graph when the device is moved.
• If the opto state does not change between 0 and 1 on the graph, the issue is with the opto sensor.
8 Troubleshooting
8.3 Image transfer issues

If an image is not transferred successfully to the workstation, close and then reopen the dental imaging
software and/or restart the workstation. DO NOT restart the device as this will erase any image that is stored
in the device memory and this retrievable image will be lost.
8.4 Fail-safe mode
If the device detects errors during the boot sequence, the device starts up in a fail-safe mode. This mode is
identified in the GUI view.
When the device enters fail-safe mode, the GUI shows the likely cause of the error that prevents the device
to start properly. You can also easily download the device logs from this view, for further investigation.
The device can identify at least the following issues:
• Sensor(s) not responding
• I2C bus is not working
• CAN bus is not working
• Ethernet bus between i2000 and i3000 circuit boards is not working
• Device serial number is not identified
• Device MAC address is not identified
• MCU on a main circuit board is not working
See chapter Fail-safe mode error messages on page 89 for instructions on how to fix the errors prompted
by the fail-safe mode.
In fail-safe mode, you can still access the device settings and enter Service mode to perform System tests
on the device. See chapter Testing on page 55 for more info.
NOTICE! In some cases, where the device serial number cannot be identified, the device shows
up on the imaging software with serial number KT9999999. Similarly, if the device's MAC address
cannot be identified, the default address of 00:16:BF:08:FF:FF is shown.
8.4.1 Fail-safe mode error messages

See the error messages and their suggested solutions in the following table. If you need to replace multiple
circuit boards, always change them one by one and restart the device in between to see if the error has
8 Troubleshooting
been solved. If you change multiple circuit boards at once the EEPROMs on the circuit boards may not
update correctly preventing the device to start at all.
ERROR MESSAGE ON GUI SOLUTION
CAN bus not working between Problem is caused most likely due to faulty connector soldering, faulty
i3000 and i2000 component on a circuit board or faulty connector pins.
Check cable connections:
• i3000 to i2000: J3009 - J2010
NOTICE! Use a bypass cable SP01572 between the
connectors above to see if the cable is faulty.
Parts that may need to be replaced:

• i2000 SP01245 / 0.805.4974
• i3000 SP01239 / 0.805.4968
• MAIN CABLE SET SP01242 / 0.805.4971
• i3000 to i4000: J3010 - J4009
• i3000 SP01239 / 0.805.4968
• i4000 SP01231 / 0.805.4960
• CARRIAGE CABLE SET SP01230 / 0.805.4959
i3000 and both i2000 and i4000 component on a circuit board or faulty connector pins.
• i3000 to i4000: J3010 - J4009
• i3000 to i2000: J3009 - J2010
• i2000 SP01245 / 0.805.4974
• i3000 SP01239 / 0.805.4968
• i4000 SP01231 / 0.805.4960
• MAIN CABLE SET SP01242 / 0.805.4971
8 Troubleshooting
I2C bus not working between Problem is caused most likely due to faulty connector soldering, faulty
• i3000 to i2000: J3008 - J2004
• i2000 SP01245 / 0.805.4974
• i3000 SP01239 / 0.805.4968
• MAIN CABLE SET SP01242 / 0.805.4971
• i3000 to i4000: J3001 - J4006
• i3000 SP01239 / 0.805.4968
• i4000 SP01231 / 0.805.4960
i3000 and both i2000 and i4000 component on a circuit board or faulty connector pins.
• i3000 to i4000: J3001 - J4006
• i3000 to i2000: J3008 - J2004

• i2000 SP01245 / 0.805.4974
• i3000 SP01239 / 0.805.4968
• i4000 SP01231 / 0.805.4960
• MAIN CABLE SET SP01242 / 0.805.4971
i2000 MCU not responding Micro-controller unit on i2000 board is faulty.

Parts that need to be replaced:
• i2000 SP01245 / 0.805.4974

• i3000 SP01239 / 0.805.4968
8 Troubleshooting

• i4000 SP01231 / 0.805.4960
i2000 MCU firmware update failed Micro-controller unit on i2000 board is faulty.
• i2000 SP01245 / 0.805.4974
• i3000 SP01239 / 0.805.4968
• i4000 SP01231 / 0.805.4960
Imaging sensor(s) not responding No working sensors available. Problem is caused most likely due to
faulty cables between i2000 and sensor, faulty sensor or faulty i2000
board.
NOTICE! If the device has two sensors and this error
message appears it's more likely that i2000 board is faulty.
• i2000 to 2D/3D sensor: J2013 - J0101 (power)
• i2000 to 2D/3D sensor: J2015 - J0301 (data)
• i2000 to 2D sensor: J2012 - J0201 (power)
• i2000 to 2D sensor: J2017 - J0401 (data)

• i2000 SP01245 / 0.805.4974
• 2D SENSOR CABLES SP01468 / 0.805.5542
• 3D SENSOR SP01244 / 0.805.4973
• CEPH SENSOR SP01469 / 0.805.5543
• PAN SENSOR SP01504 / 0.805.5655
Ethernet connection between Check cable connections:

i3000 and i2000 not working • i3000 to i2000: J3007 - J2011
NOTICE! Use a separate Ethernet cable between the

• i2000 SP01245 / 0.805.4974
• i3000 SP01239 / 0.805.4968
• MAIN CABLE SET SP01242 / 0.805.4971
Internal i3000 system error Parts that may need to be replaced:

• i3000 SP01239 / 0.805.4968
8 Troubleshooting
Invalid or missing serial number Problem caused most likely by changing multiple main circuit boards
at once and their EEPROM hasn't updated correctly.
Invalid or missing MAC address No field service solutions. Contact the manufacturer for more support.
8.5 Error codes
When an error code appears on the GUI, the device will stop working and cannot be operated while the
error code remains on the display.
8.5.1 List of error codes

If the device goes to fail-safe mode during the start-up, see chapter Fail-safe mode error messages on page
89 for more accurate instructions. These error codes and suggested solutions are applicable if the error
codes are shown during operation.
See the error messages and their suggested solutions in the following table. If you need to replace multiple
circuit boards, always change them one by one and restart the device in between to see if the error has
been solved. If you change multiple circuit boards at once the EEPROMs on the circuit boards may not
update correctly preventing the device to start at all.
NOTICE! Have the OP 3D wiring diagram available and refer to it.
NOTICE! You can use a bypass cable SP01572 between the CAN and I2C connectors on the main
circuit boards to see if the cable connection between them is faulty.
UNCLASSIFIED
Code Problem Solution
E00002 Invalid error code, you Software error. Take logs and re-boot the device.
should not receive this.
See chapter Logs on page 64 for more details.
E30205 Error in wake up Clear the error and re-boot the device.
process.
8 Troubleshooting
EXPOSURE SWITCH ERRORS (E08402- E08404):

E08402 Emergency button active Check that the switch is not pressed down.

• i4000 to Emergency stop switch: J4002 - J1011

• EMERGENCY STOP SWITCH WITH CABLE SP01248 /
0.805.4977
• i4000 SP01231 / 0.805.4960
E08403 Exposure button active Check that the switch is not pressed down.
on boot
• Exposure switch to i4100: J4103
• i4100 to i4000: J4101 - J4013

• EXPOSURE SWITCH SP01338 / 0.805.4410
• i4100 SP01233 / 0.805.4962
• i4000 SP01231 / 0.805.4960
• BACK PANEL W. ELECTRONICS SP01259 / 0.805.4988
E08404 Remote exposure button Check that the switch is not pressed down.
active on boot
• Remote exposure switch to i4100: J4104
• i4100 to i4000: J4101 - J4013

• REMOTE EXPOSURE SWITCH 901021 / 0.805.5017
• i4100 SP01233 / 0.805.4962
• i4000 SP01231 / 0.805.4960
8 Troubleshooting
HARDWARE DIAGNOSTIC ERRORS (E09002- E09033):

E09002 Z motor overcurrent Check that:
• The device movement is not obstructed
• There are no additional weight loaded on the device

• i4000 to column: J4002 - J1037

• COLUMN CABLE EXTENSION 214973, included in
SP01331 / 0.805.5183
• i4000 SP01231 / 0.805.4960
• COLUMN SP01253 / 0.805.4982
E09003 Z motor short circuit Check cable connections:

• Column to i4000: J1037 - J4002

SP01331 / 0.805.5183
• i4000 SP01231 / 0.805.4960
• COLUMN SP01253 / 0.805.4982
E09004 Fan failing Check that:

• The i4000 FAN movement is not obstructed
• The i4000 FAN is not dirty

• i4000 to i4000 FAN: J4023

• i4000 FAN SP01232 / 0.805.4961
• i4000 SP01231 / 0.805.4960
E09005 Tubehead temperature Check cable connections:

invalid
• i4000 to PAN/3D Tubehead: J4019 - J1005 - THA

• PAN/3D TUBEHEAD SP01243 / 0.805.4972
• i4000 SP01231 / 0.805.4960
• MAIN CABLE SET SP01242 / 0.805.4971
E09006 Laser opto missing Check cable connections:

• i4000 to Horizontal lasers: J4018 - J1022

• HORIZONTAL LASERS SP01218 / 0.805.4958
• i4000 SP01231 / 0.805.4960
8 Troubleshooting

E09007 Jaw sensor missing Check cable connections:
• i4000 to i9000: J4003 - J9001

• i9000 WITH LASERS AND CABLES SP01251 / 0.805.4980
• i4000 SP01231 / 0.805.4960
E09008 UI panel missing Check that:

• Nothing touches the patient positioning panel during the
device start up. Touching the panel while the device is starting
up may cause this error.

• i4000 to i6000: J4007 - J6001

• LOWER SHELF UPPER COVER WITH CONTROL PANEL
SP01275 / 0.805.5004
• i4000 SP01231 / 0.805.4960
E09009 Z motor opto missing Check cable connections:

• i4000 to Column: J4002 - J1011 - J1039

0.805.4977
SP01331 / 0.805.5183
• Z-OPTO SP01683 / 0.805.3411
• i4000 SP01231 / 0.805.4960
E09010 Back panel board Check cable connections:

missing
• i4000 to i4100: J4013 - J4101

• i4100 SP01233 / 0.805.4962
• i4000 SP01231 / 0.805.4960
E09011 Pivot sensor missing Check cable connections:

• i3000 to Pivot movement sensor: J3005 - J1026

• PIVOT MOVEMENT SENSOR SP01238 / 0.805.4967
• i3000 SP01239 / 0.805.4968
8 Troubleshooting

E09012 Linear opto missing Check cable connections:
• i3000 to Linear movement sensor: J3004 - J1025

• LINEAR MOVEMENT SENSOR SP01238 / 0.805.4967
• i3000 SP01239 / 0.805.4968
E09013 Rotating opto missing Check cable connections:

• i2000 to Rotating unit: J2001 - J1027

• ROTATING UNIT UPPER PART SP01330 / 0.805.5171
• i2000 SP01245 / 0.805.4974
E09014 Coll up opto missing Check cable connections:

• i2000 to PAN/3D collimator: J2005 - J1034

• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974
E09015 Coll right opto missing Check cable connections:


• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974
E09016 Coll left opto missing Check cable connections:


• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974
E09017 Resistive sensor pivot Check that:

missing
• The sensor wiper presses the sensor properly. If not, the wiper
is faulty.


• PIVOT MOVEMENT WIPER SP01457 / 0.805.5421
• i3000 SP01239 / 0.805.4968
8 Troubleshooting

E09018 Resistive sensor linear Check that:
missing
is faulty.


• LINEAR MOVEMENT WIPER SP01457 / 0.805.5421
• i3000 SP01239 / 0.805.4968
E09019 Resistive sensor rotator Check cable connections:

missing

• i2000 SP01245 / 0.805.4974
E09020 Stepper thermal warning Let the device cool down.
E09021 Stepper thermal This error may appear during multiple device movements. Read
shutdown the device logs to see which motor has caused the error.

• Pivot and linear movements:
◦ i3000 SP01239 / 0.805.4968
• Rotation and sensor swap movements:
◦ i2000 SP01245 / 0.805.4974
• Scan movements:
◦ i4000 SP01231 / 0.805.4960
• Collimator movements:
◦ i2000 SP01245 / 0.805.4974
• Laser lift movements:
◦ i4000 SP01231 / 0.805.4960
• Cephalometric child collimator movements:
◦ i2000 SP01245 / 0.805.4974
8 Troubleshooting

E09022 Stepper open coil Check cable connections:
• i3000 to Linear movement motor: J3011 - J1015
• i3000 to Pivot movement motor: J3011 - J1016
• i2000 to Rotation movement motor: J2002 - J1012
• i2000 to Sensor holder assembly: J2003 - J1014
• i2000 to PAN/3D collimator: J2005 - J1034 - J1035 - J1036
• i4000 to Horizontal lasers: J4018 - Laser motor
• i2000 to CEPH secondary collimator: J2008 - J1038

◦ PIVOT MOVEMENT SP01235 / 0.805.4964
◦ LINEAR MOVEMENT SP01236 / 0.805.4965
◦ i3000 SP01239 / 0.805.4968
• Rotation movements:
◦ ROTATING UNIT UPPER PART SP01330 / 0.805.5171
◦ i2000 SP01245 / 0.805.4974
• Sensor swap movements:
◦ 2D SENSOR MOVEMENT SP01467 / 0.805.5541
◦ i2000 SP01245 / 0.805.4974
◦ COLLIMATOR SP01217 / 0.805.4957
◦ i2000 SP01245 / 0.805.4974
◦ HORIZONTAL LASERS SP01218 / 0.805.4958
◦ i4000 SP01231 / 0.805.4960
◦ CEPH SECONDARY COLLIMATOR SP01465 /
0.805.5539
◦ i2000 SP01245 / 0.805.4974
• CEPH tubehead scan movement:

◦ CEPH SCANNING MECHANISM SP01480 / 0.805.5553
◦ i4000 SP01231 / 0.805.4960
E09023 Mirror opto missing Check cable connections:

• i4000 to Mirror back plate: J4025 - J1023

• MIRROR OPTO CABLE 214283 and OPTO 212019, included
in SP01331 / 0.805.5183
• i4000 SP01231 / 0.805.4960
8 Troubleshooting

E09024 24V power supply Check that:
voltage out of range
• Mains voltage is in limits from the GUI with Voltage test
program. See chapter System tests on page 59 for more
details.

• i4000 SP01231 / 0.805.4960
E09025 24V motor voltage out of Update firmware to FW2.3.2 or newer.

range
Check that:
• Fuse F2 on i2000 is OK

• i2000 SP01245 / 0.805.4974
E09026 Sensor current too high Check that:

• H9 and H10 LEDs on i2000 light up (green) during 3D sensor
test. If not, i2000 is faulty.
• H9 and H26 LEDs on i2000 light up (green) during 2D sensor
test. If not, i2000 is faulty.
NOTICE! See chapter System tests on page 59 for more
information on the sensor test programs.

• i2000 to 3D sensor: J2013 - J0101
• i2000 to 2D sensor: J2012 - J0201

• 3D SENSOR SP01244 / 0.805.4973
• PAN SENSOR SP01504 / 0.805.5655
• CEPH SENSOR SP01469 / 0.805.5543
• i2000 SP01245 / 0.805.4974
8 Troubleshooting

E09027 Stepper overcurrent Check cable connections:

◦ PIVOT MOVEMENT SP01235 / 0.805.4964
◦ LINEAR MOVEMENT SP01236 / 0.805.4965
◦ i3000 SP01239 / 0.805.4968
• Rotation movements:
◦ ROTATING UNIT UPPER PART SP01330 / 0.805.5171
◦ i2000 SP01245 / 0.805.4974
• Sensor swap movements:
◦ 2D SENSOR MOVEMENT SP01467 / 0.805.5541
◦ i2000 SP01245 / 0.805.4974
◦ COLLIMATOR SP01217 / 0.805.4957
◦ i2000 SP01245 / 0.805.4974
◦ HORIZONTAL LASERS SP01218 / 0.805.4958
◦ i4000 SP01231 / 0.805.4960
◦ CEPH SECONDARY COLLIMATOR SP01465 /
0.805.5539
◦ i2000 SP01245 / 0.805.4974
• CEPH tubehead scan movement:

◦ CEPH SCANNING MECHANISM SP01480 / 0.805.5553
◦ i4000 SP01231 / 0.805.4960
E09028 Stepper charge pump Read the device log to identify which main circuit board caused
failure the error.

• i2000 SP01245 / 0.805.4974
• i3000 SP01239 / 0.805.4968
• i4000 SP01231 / 0.805.4960
8 Troubleshooting

E09029 Coll cephalometric opto Check cable connections:
missing

• CEPH SECONDARY COLLIMATOR SP01465 / 0.805.5539
• i2000 SP01245 / 0.805.4974
E09030 Scan opto missing Check cable connections:

• i4000 to Carriage to Head support: J4017 - J1020A - J1020/
J1024

• CEPH SCANNING MECHANISM SP01480 / 0.805.5553
• i4000 SP01231 / 0.805.4960
E09031 Swap opto missing Check cable connections:


• 2D SENSOR WITH MOVEMENT SP01466 / 0.805.5540
• i2000 SP01245 / 0.805.4974
E09032 CEPH tubehead Check cable connections:

temperature invalid
• i4000 to CEPH Tubehead: J4016 - THA

• CEPH TUBE HEAD CABLES SP01477 / 0.805.5551
• CEPH TUBE HEAD SP01243 / 0.805.4972
• i4000 SP01231 / 0.805.4960
8 Troubleshooting
GENERATOR ERRORS/WARNINGS (E10002- E10403):

E10002 Invalid state shift Software error. Take logs and re-boot the device.
E10003 Preheat feedback out of Redo all tubehead related calibrations.

range
NOTICE! Run tubehead calibrations after each part
replacement to verify if problem exists.
PAN/3D:

• PAN/3D TUBEHEAD SP01243 / 0.805.4972
• i4000 SP01231 / 0.805.4960
• MAIN CABLE SET SP01242 / 0.805.4971
CEPH:

• CEPH TUBE HEAD SP01243 / 0.805.4972
• i4000 SP01231 / 0.805.4960
E10004 Invalid boost time Software error. Take logs and re-boot the device.
E10005 Invalid kV value See chapter Logs on page 64 for more details.
E10006 Invalid mA value
E10007 Invalid mA kV value on
prepare
8 Troubleshooting

E10202 mA feedback out of Redo all tubehead related calibrations.
range
NOTICE! Run tubehead calibrations after each part
PAN/3D:

• PAN/3D TUBEHEAD SP01243 / 0.805.4972
• i4000 SP01231 / 0.805.4960
• MAIN CABLE SET SP01242 / 0.805.4971
CEPH:

• CEPH TUBE HEAD SP01243 / 0.805.4972
• i4000 SP01231 / 0.805.4960
8 Troubleshooting

E10203 kV feedback out of range Redo all tubehead related calibrations.
E10204 Tube fail NOTICE! Run tubehead calibrations after each part
E10205 Calibration feedback not
increasing
PAN/3D:
E10206 Calibration feedback
constant
E10207 Calibration feedback not
raising enough
E10209 Calibration feedback Parts that may need to be replaced:
invalid on scan
• PAN/3D TUBEHEAD SP01243 / 0.805.4972
E10210 Calibration feedback flat • i4000 SP01231 / 0.805.4960
on scan • MAIN CABLE SET SP01242 / 0.805.4971
CEPH:

• CEPH TUBE HEAD SP01243 / 0.805.4972
• i4000 SP01231 / 0.805.4960
E10208 Calibration invalid pwm Software error. Take logs and re-boot the device.
E10211 Program unexpected See chapter Logs on page 64 for more details.
event
E10403 Calibration Unexpected
event
8 Troubleshooting
i2000 IMAGE CAPTURE ERRORS (E11002- E11207):

E11002 Timeout on ack Parts that may need to be replaced:
• i2000 SP01245 / 0.805.4974
E11003 Invalid panel mode Software error. Take logs and re-boot the device.
E11004 Unknown event See chapter Logs on page 64 for more details.
E11005 Unknown reply
E11006 Receive buffer full
E11202 Too short reply
E11203 CRC check failed
E11204 Invalid token count
E11205 Invalid cropping settings
E11206 Capturix Failed
E11207 Unexpected capturix Parts that may need to be replaced:
boot
• i2000 SP01245 / 0.805.4974
UART WARNINGS (E12402- E12404):

E12402 Process queue full Software error. Take logs and re-boot the device. See chapter
E12403 Parity error on wire Logs on page 64 for more details.
E12404 Overrun error
8 Troubleshooting
CAN-BUS ERRORS/WARNINGS (E13002- E13013):

Test the bus functionality using the CAN Bus test program. See chapter System tests on page 59 for
more details.
E13002 Error passive Problem is caused most likely due to faulty connector soldering,
E13003 Error warning faulty component on a circuit board or faulty connector pins.
E13004 Bus-off
• i3000 to i2000: J3009 - J2010
E13005 Stuff error
• i4000 to i3000: J4009 - J3010
E13006 Form error
E13007 Ack error connectors above to see if the cable is faulty.
E13008 Bit recessive Parts that may need to be replaced:
E13009 LEC dominant • i2000 SP01245 / 0.805.4974
E13010 LEC transfer error • i3000 SP01239 / 0.805.4968
• i4000 SP01231 / 0.805.4960
• MAIN CABLE SET SP01242 / 0.805.4971
E13011 FIFO0 overrun Software error. Take logs and re-boot the device.
E13012 FIFO1 overrun See chapter Logs on page 64 for more details.
E13013 Unkown status
I2C-BUS ERRORS/WARNINGS (E14002- E14404):

Test the bus functionality using the I2C Bus test program. See chapter System tests on page 59 for more
details.
E14002 Handle locked Software error. Take logs and re-boot the device.
E14003 Diag listener failed See chapter Logs on page 64 for more details.
E14402 HAL error callback
E14403 Operation read failed
E14404 Operation write failed
i2000 FPGA FLASHING ERRORS (E15002- E15003):

E15002 Flash read failed Parts that may need to be replaced:
E15003 Flash data verify failed • i2000 SP01245 / 0.805.4974
8 Troubleshooting
Z-MOTOR ERRORS/WARNINGS (E18202- E18406):

E18202 Wrong state Software error. Take logs and re-boot the device.
E18204 Drive aborted timeout Check cable connections:

• Column to i4000: J1037 - J4002

• Z-OPTO SP01683 / 0.805.3411
0.805.4977
SP01331 / 0.805.5183
• i4000 SP01231 / 0.805.4960
• COLUMN SP01253 / 0.805.4982
E18205 Opto not found Check cable connections:

• i4000 to Column: J4002 - J1011 - J1039

• Z-OPTO SP01683 / 0.805.3411
0.805.4977
SP01331 / 0.805.5183
• i4000 SP01231 / 0.805.4960
• COLUMN SP01253 / 0.805.4982
E18206 No pulses Check cable connections:

• Z-motor to i4000: J1037 - J4002

SP01331 / 0.805.5183
• i4000 SP01231 / 0.805.4960
• COLUMN SP01253 / 0.805.4982
E18402 Overheat Let the device cool down.
E18404 Proximity disabled or no Software error. Take logs and re-boot the device.
pulses
E18405 Drive aborted button
E18406 Calibration homing Parts that may need to be replaced:
aborted
• Z-OPTO SP01683 / 0.805.3411
8 Troubleshooting
PATIENT POSITIONING PANEL ERRORS/WARNINGS (E19002- E19409):

Test the patient positioning panel functionality using the Patient positioning panel test. See chapter
System tests on page 59 for more instructions.
E19002 Self-calibration failed Check that:
• Patient positioning panel is clean and intact

SP01275 / 0.805.5004
E19003 Invalid state shift Software error. Take logs and re-boot the device.
E19004 Self-diagnostic failed NOTICE! E19005 error may disappear when you power
E19005 Bus failing off the device and power it on again.
E19006 UI panel defected
• i6000 to i4000: J6001 - J4007
E19007 Continuous UI panel
error
SP01275 / 0.805.5004
• i4000 SP01231
E19402 ESD error ref Software error. Take logs and re-boot the device.
E19403 ESD error signal See chapter Logs on page 64 for more details.
E19404 ESD error proximity
E19405 ESD error bus
E19406 Slider disabled too large
change
E19407 Slider disabled all
channels active
E19408 Proximity active after Check that:
reset
• Patient positioning panel is clean and intact
E19409 Slider disabled proximity • Error doesn't reproduce after re-boot
active
SP01275 / 0.805.5004
8 Troubleshooting
PIVOT MOVEMENT ERRORS (E21002- E21213):

See chapter Troubleshooting - Movement errors on page 88 for instructions on how to identify the
possible cause for the movement error. Never replace a circuit board before knowing it is the cause for the
issue.
E21002 Route - waypoints on Software error. Take logs and re-boot the device.
invalid state
E21202 Goto Fixed - no opto Check cable connections:

found

• i3000 SP01239 / 0.805.4968
E21203 Calib ABS - opto hit Check that:

invalid ADC value
E21204 Calib ABS - opto hit ADC is faulty.
value change too small
E21205 Calib ABS - opto hit too Check cable connections:
early • i3000 to Pivot movement sensor: J3005 - J1018
E21206 Calib ABS verify - too
large error
• i3000 SP01239 / 0.805.4968
E21207 Route - no valid route Software error. Take logs and re-boot the device.
found
E21208 Goto ADC - Invalid start
position
E21209 Goto ADC - Opto hit too Actuator pushed externally
fast

• PIVOT OPTO, included in SP01238 / 0.805.4967
• i3000 SP01239 / 0.805.4968
8 Troubleshooting
PIVOT MOVEMENT ERRORS (E21002- E21213):

issue.
E21210 Goto ADC - Opto edge Motion blocked externally
missing

• PIVOT OPTO, included in SP01238 / 0.805.4967
• PIVOT MOVEMENT SP01235 / 0.805.4964
• i3000 SP01239 / 0.805.4968
E21211 Goto ADC - Edges end Check that:

not found
• The pivot movement sensor is in correct position

E21212 Goto ADC - ADC value Check that:

not changing
is faulty.


• i3000 SP01239 / 0.805.4968

changing to wrong
direction • Pivot movement sensor cable is not connected the wrong way
round
• Pivot movement sensor is flat and not detached from the
device

• i3000 SP01239 / 0.805.4968
8 Troubleshooting
LINEAR MOVEMENT ERRORS (E22002- E22213):

issue.
invalid state
E22202 Goto Fixed - no opto Check that:

found
is faulty.


• i3000 SP01239 / 0.805.4968
E22203 Calib ABS - opto hit Check that:

invalid ADC value
E22204 Calib ABS - opto hit ADC is faulty.
value change too small
E22205 Calib ABS - opto hit too
early • i3000 to Linear movement sensor: J3004 - J1017
large error
• i3000 SP01239 / 0.805.4968
found
position
fast

• LINEAR OPTO, included in SP01238 / 0.805.4967
• i3000 SP01239 / 0.805.4968
8 Troubleshooting
LINEAR MOVEMENT ERRORS (E22002- E22213):

issue.
missing

• LINEAR OPTO, included in SP01238 / 0.805.4967
• LINEAR MOVEMENT SP01236 / 0.805.4965
• i3000 SP01239 / 0.805.4968
E22211 Goto ADC - Edges end Check that:

not found
• The linear movement sensor is in correct position


not changing
is faulty.


• i3000 SP01239 / 0.805.4968

changing to wrong
direction • Linear movement sensor cable is not connected the wrong
way round
• Linear movement sensor is flat and not detached from the
device

• i3000 SP01239 / 0.805.4968
8 Troubleshooting
ROTATION MOVEMENT ERRORS (E23002- E23213):

issue.
invalid state
E23202 Goto Fixed - no opto Check cable connections:

found

• i2000 SP01245 / 0.805.4974
E23203 Calib ABS - opto hit Check cable connections:

invalid ADC value
E23204 Calib ABS - opto hit ADC
value change too small Parts that may need to be replaced:
E23205 Calib ABS - opto hit too • ROTATING UNIT UPPER PART SP01330 / 0.805.5171
early • i2000 SP01245 / 0.805.4974
large error
found
position
fast
Check that:
• The device is not moved or pushed by an external object
unintentionally.

• i2000 to Rotating sensor: J2001 - J1013, J1027

• i2000 SP01245 / 0.805.4974
8 Troubleshooting
ROTATION MOVEMENT ERRORS (E23002- E23213):

issue.
missing
Check that:
• The device movements are not blocked by an external object.

• i2000 to Rotating sensor: J2001 - J1013, J1027

• i2000 SP01245 / 0.805.4974
E23211 Goto ADC - Edges end Parts that may need to be replaced:
not found
E23212 Goto ADC - ADC value Check cable connections:

not changing

• i2000 SP01245 / 0.805.4974
E23213 Goto ADC - ADC value Check cable connections:

changing to wrong
direction • i2000 to Rotation movement motor: J2002 - J1012

• ROTATION MOVEMENT WITH MOTOR SP01241 /
0.805.4970
8 Troubleshooting
Pivot motor control errors/warnings (E26202- E26403):

issue.
E26202 Position fail Actuator pushed or blocked externally
Check that:
• The pivot sensor wiper presses the sensor properly. If not, the
wiper is faulty.


• i3000 SP01239 / 0.805.4968
E26203 Unexpected opto hit Actuator pushed externally
Check that:
wiper is faulty.


• i3000 SP01239 / 0.805.4968
8 Troubleshooting
Pivot motor control errors/warnings (E26202- E26403):

issue.
E26204 Missed opto Motion blocked externally
E26205 Calibration missing
edges Check that:
wiper is faulty.


• i3000 SP01239 / 0.805.4968
E26206 Calibration extra edges Actuator pushed externally
Check that:
wiper is faulty.


• i3000 SP01239 / 0.805.4968
E26207 Calibration invalid edge Software error. Take logs and re-boot the device.
E26402 Position guard failed Move the upper shelf to HOME position by hand and re-boot the
device.
E26403 Timeout Software error. Take logs and re-boot the device.
8 Troubleshooting
LINEAR MOTOR CONTROL ERRORS/WARNINGS (E27202- E27403):

issue.
Check that:
• The linear sensor wiper presses the sensor properly. If not, the
wiper is faulty.


• i3000 SP01239 / 0.805.4968
Check that:
wiper is faulty.


• i3000 SP01239 / 0.805.4968
8 Troubleshooting
LINEAR MOTOR CONTROL ERRORS/WARNINGS (E27202- E27403):

issue.
E27205 Calibration missing Check that:
edges
is faulty.


• i3000 SP01239 / 0.805.4968
Check that:
wiper is faulty.


• i3000 SP01239 / 0.805.4968
E27402 Position guard failed Move the upper shelf to HOME position by hand and re-boot the
device.
8 Troubleshooting
ROTATION MOTOR CONTROL ERRORS/WARNINGS (E28202- E28403):

issue.


• ROTATION MOVEMENT WITH MOTOR SP01241 /
0.805.4970
• i2000 SP01245 / 0.805.4974


• i2000 SP01245 / 0.805.4974

E28205 Calibration missing Check cable connections:
edges

• i2000 SP01245 / 0.805.4974


• i2000 SP01245 / 0.805.4974
8 Troubleshooting
ROTATION MOTOR CONTROL ERRORS/WARNINGS (E28202- E28403):

issue.
E28402 Position guard failed Rotating unit moved unintentionally during imaging movements.
LASER MOTOR CONTROL ERRORS (E31202- E31206)

E31202 Unexpected event Software error. Take logs and re-boot the device.
E31203 Invalid target See chapter Logs on page 64 for more details.
E31204 Unexpected opto hit Check cable connections:

E31205 Edge to home opto not • i4000 to Horizontal lasers: J4018 - J1022 / Laser motor
found
• i4000 SP01231 / 0.805.4960
E31206 Motor driving error Check cable connections:


• i4000 SP01231 / 0.805.4960
8 Troubleshooting
COLLIMATOR UP CONTROL ERRORS (E32202- E32206):

E32204 Unexpected opto hit Parts that may need to be replaced:

• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974
E32205 Edge to home opto not Check cable connections:

found

• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974


• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974
COLLIMATOR LEFT CONTROL ERRORS (E33202- E33206):


• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974

found

• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974


• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974
8 Troubleshooting
COLLIMATOR RIGHT CONTROL ERRORS (E34202- E34206):


• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974

found

• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974


• COLLIMATOR SP01217 / 0.805.4957
• i2000 SP01245 / 0.805.4974
CEPH COLLIMATOR UP CONTROL ERRORS (E35202- E35206):


• i2000 SP01245 / 0.805.4974

found
E35206 Motor driving error
• i2000 SP01245 / 0.805.4974
SPI-BUS ERRORS (E50002- E50003):

E50002 Transmit error Software error. Take logs and re-boot the device.
E50003 Error callback See chapter Logs on page 64 for more details.
8 Troubleshooting
DAC ERRORS (E51002-E51007):

E51002 Init handle Software error. Take logs and re-boot the device.
E51003 Init channel See chapter Logs on page 64 for more details.
E51004 Init config
E51005 Init start ch1
E51006 Init start ch2
E51007 Set value
STEPPER ERRORS (E52002- E52004):

E52002 Too high frequency Software error. Take logs and re-boot the device.
E52003 Error callback See chapter Logs on page 64 for more details.
E52004 Too large pos diff
PANEL TRIGGER ERRORS (E53002- E53004):

E53002 Invalid channel Software error. Take logs and re-boot the device.
E53003 Timer init See chapter Logs on page 64 for more details.
E53004 Timer start
8 Troubleshooting
IMAGING SOFTWARE ERRORS/WARNINGS (E54002- E54404):

E54002 Program not Software error. Take logs and re-boot the device.
implemented
E54003 Transfer from wrong
event
E54004 Transfer from wrong
program
E54005 Event queue full
E54203 Event timeout
E54204 Button up during
exposure
E54205 Run cannot lock settings
E54206 Z calibration without
homing
E54207 Door opened during Door with the door switch installed was opened during the
exposure exposure and the exposure was stopped.
If the error occurs while door is shut, replace the door switch.
E54402 Button up during start Software error. Take logs and re-boot the device.
E54403 Unhandled event See chapter Logs on page 64 for more details.
E54404 Door opened during Door with the door switch installed was opened during the
exposure exposure and the exposure was stopped.
If the error occurs while door is shut, replace the door switch.
IMAGING SETTINGS SOFTWARE ERRORS (E55002- E55004):

E55002 Workspace locked Software error. Take logs and re-boot the device.
E55003 Invalid state See chapter Logs on page 64 for more details.
E55004 Locked
PWM ERRORS (E56002- E56004):

E56002 Invalid channel Software error. Take logs and re-boot the device.
E56003 Timer init See chapter Logs on page 64 for more details.
E56004 Timer start
8 Troubleshooting
CAN PROTOCOL ERRORS/WARNINGS (E57002- E57405):

E57002 Failed to send message Check cable connections:
• i3000 to i2000: J3009 - J2010
• i4000 to i3000: J4009 - J3010

• i2000 SP01245 / 0.805.4974
• i3000 SP01239 / 0.805.4968
• i4000 SP01231 / 0.805.4960
• MAIN CABLE SET SP01242 / 0.805.4971
E57003 Received message with Software error. Take logs and re-boot the device.
no service registered
E57004 Isr invalid service
E57005 Isr frame queue full
E57006 Isr interupt enabled failed
E57007 Buffer full force reboot
E57202 ACK timeout Update firmware to FW2.3.1 or newer. If error persists the error
E57203 ACK timeout dropped source is i2000, i3000 or i4000 circuit board.
E57205 New before end
• i3000 to i2000: J3009 - J2010
E57207 EOF
• i4000 to i3000: J4009 - J3010
E57404 Invalid ack
• Carriage cable set SP01230
• Main cable set SP01242
• i2000 SP01245
• i3000 SP01239
• i4000 SP01231
E57204 Invalid sender Software error. Take logs and re-boot the device.
E57206 Mixed messages See chapter Logs on page 64 for more details.
E57208 Order
E57402 Cannot re enable
receiving
E57403 Extra ack
E57405 Failed to send message
retry
8 Troubleshooting
PARAMETERS PROCESS ERRORS/WARNINGS (E58002- E58005):

E58002 Cannot get workspace Software error. Take logs and re-boot the device.
E58003 Cannot write flash See chapter Logs on page 64 for more details.
E58004 Rebooting while
receiving
E58005 Timeout on receive
SCAN CONTROL ERRORS/WARNINGS (E59002- E59402):

E59002 Start without prepared Software error. Take logs and re-boot the device.
E59003 Set when not idle See chapter Logs on page 64 for more details.
E59004 Trajectory function
jammed. Queue empty.
E59005 Trajectory function
internal error
E59202 Bigmotor check failed
E59402 Abort from intercom
INTERNAL COMMUNICATION ERROR (E60202):

E60202 Receiver queue full Software error. Take logs and re-boot the device.
SOFTWARE DIAGNOSTIC WARNINGS (E61402- E61404):

E61402 Task queue full Software error. Take logs and re-boot the device.
E61403 Debug print queue full See chapter Logs on page 64 for more details.
E61404 Debug print skipped
canbuffer high
8 Troubleshooting
I2000 IMAGING CAPTURE ERRORS (E62002- E62026):

E62002 OK Software error. Take logs and re-boot the device.
E62003 NULL POINTER See chapter Logs on page 64 for more details.
E62004 DATA NOT AVAILABLE
E62005 DATA TX FAILED
E62006 DATA TX BUFFERS
FULL
E62007 UNKNOWN MCU
MESSAGE
E62008 BAD MCU COMMAND
LENGTH
E62009 BAD MCU COMMAND
ARGS
E62010 GRABBER NOT
PREPARED
E62011 GRABBER IRQ INIT
FAILED
E62012 BAD MCU MESSAGE
CRC
E62013 GRABBER NOT IDLE
E62014 UNKNOWN UART
E62015 UART IRQ REGISTER
FAILED
E62016 PANEL UART TIMEOUT
E62017 PANEL UART TOO
LONG MSG
E62018 READING PANEL
MODEL NAME
8 Troubleshooting

E62019 FRAME COUNT 2D/3D sensor:
MISMATCH
Check that:
E62020 PANEL ERROR
• H9 and H10 LEDs on i2000 light up (green) during
E62021 UNEXPECTED PANEL preparation. If not, i2000 is faulty.
BOOT

• 3D SENSOR SP01244 / 0.805.4973
• 3D SENSOR MOUNT SP01491 / 0.805.5520 *
• i2000 SP01245 / 0.805.4974
* Devices with separate 2D and 3D sensors
2D sensor:
Check that:
• H9 and H26 LEDs on i2000 light up (green) during
preparation. If not, i2000 is faulty.

• i2000 to 2D sensor: J2012 - J0201 (power)

• CEPH SENSOR SP01469 / 0.805.5543
• PAN SENSOR SP01504 / 0.805.5655 *
• i2000 SP01245 / 0.805.4974
* PAN Only devices
8 Troubleshooting

E62022 PANEL ROI SETUP 2D/3D sensor:
ERROR

• 3D SENSOR SP01244 / 0.805.4973
• 3D SENSOR MOUNT SP01491 / 0.805.5520 *
* Devices with separate 2D and 3D sensors
2D sensor:

• CEPH SENSOR SP01469 / 0.805.5543
• PAN SENSOR SP01504 / 0.805.5655 *
* PAN Only devices
E62023 FRONT BUFFER FAILED Parts that may need to be replaced:

• i2000 SP01245 / 0.805.4974
• CEPH SENSOR SP01469 / 0.805.5543
• PAN SENSOR SP01504 / 0.805.5655 *
• 3D SENSOR SP01244 / 0.805.4973
•
* PAN Only devices
E62024 MEMORY READ FAILED Parts that may need to be replaced:

• i2000 SP01245 / 0.805.4974
8 Troubleshooting

E62025 PIXEL SUM FAILED Check that:
• CEPH tubehead movement is smooth with its covers removed
using the CEPH tubehead motion test. See chapter Motion
tests on page 56 for more information. If the movement is not
smooth, the CEPH SCANNING MECHANISM is faulty.


• CEPH SCANNING MECHANISM SP01480 / 0.805.5553
• CEPH SENSOR SP01469 / 0.805.5543
• PAN SENSOR SP01504 / 0.805.5655 *
• i2000 SP01245 / 0.805.4974
* PAN Only devices
E62026 PHY REG WRITE FAILED Check that:

• Error doesn't reproduce after re-boot

• i2000 SP01245 / 0.805.4974
E62027 TCP DIRECT MODE Take logs and re-boot the device.
NOT ALLOWED
8 Troubleshooting
MAINS VOLTAGE ERRORS/WARNINGS (E63002- E63403):

E63002 Initialization failed. Check that:
E63003 Communication failed • Error doesn't reproduce after re-boot

• i4000 SP01231 / 0.805.4960
E63402 Invalid ADC Value Check that:

details.

• i4000 SP01231 / 0.805.4960
E63403 Poweroff detected Check that:

details.

• All connections from i4100
• All connections from i4000

• i4000 SP01231 / 0.805.4960
• i4100 SP01233 / 0.805.4962
HARDWARE TIMER ERRORS (E64002- E64203):

E64002 Init failed Software error. Take logs and re-boot the device.
E64003 Start failed See chapter Logs on page 64 for more details.
E64202 Control loop too slow
E64203 Watchdog fail
8 Troubleshooting
SENSOR TEST PATTERN ERRORS (E66002 - E66003):

E66002 Test pattern incorrect Check cable connections:
COMBO

• 3D SENSOR SP01244 / 0.805.4973
• i2000 SP01245 / 0.805.4974
E66003 Test pattern incorrect 2D Check cable connections:


• CEPH SENSOR SP01469 / 0.805.5543
• PAN SENSOR SP01504 / 0.805.5655 *
• i2000 SP01245 / 0.805.4974
* PAN Only devices
M2M ERRORS (E90002- E90006):

E90002 No error Software error. Take logs and re-boot the device.
E90003 Invalid command See chapter Logs on page 64 for more details.
E90004 Invalid arguments
E90005 Resource not available
E90006 Error while executing
NETWORK ERROR (E91202):

E91202 Network speed too low Update firmware to FW2.3.1 or newer.
Check that:
• Ethernet link partner (MWS) switch, PC and network card
settings support Gigabit Ethernet
• Network card is supported, see device user manual for
workstation minimum requirements
• Ethernet cabling is CAT5e or CAT6

• i3000 SP01239 / 0.805.4968
8 Troubleshooting
LINUX KERNEL ETHERNET ERROR (E92202):

E92202 Phy register write error Check that:

• Error doesn't reproduce after re-boot

• i3000 SP01239 / 0.805.4968
8.5.2 Acknowledging errors
The device responds to error situations by reporting an error. Most errors are shown in a message box
on the GUI. Some errors can be reset by closing the message box and some require that the device is
rebooted.
If an error that requires rebooting occurs or the device fails to operate as described in the User manual:
1. Switch off the power.
2. Wait for a few seconds.
3. Switch on the power.
8.6 Resetting the device IP configuration manually

This procedure is used to resolve connection problems in case the workstation driver cannot detect the
device and the device is missing from the device list.
NOTICE! This produre is provided only for service use. In normal installations and use, the IP
configuration is managed in the Device Driver view.
8.6.1 Reset to DHCP (factory default setting)

1. Disconnect Ethernet cable from the network.
2. Power on the device. If device is already on, power it off and wait for 30 seconds and then power it on
again.
3. Wait for the device restart and get ready for final initialization phase (blue indicator light blinking).
4. Let the indicator light blink in blue for about 5 seconds.
5. Within 30 seconds after the blue indicator light has started to blink, press and hold the Test mode
button in the positioning panel for approx. 15 seconds.
6. The device will beep 3 times to indicate that configuration change has been applied and the Ethernet
interface of the device is now configured as DHCP client.
7. Connect the Ethernet cable to network and let the device retrieve a new IP address.
Refer to the OP 3D Installation manual for more details on network configuration and how to configure the
communication link.
8.6.2 Reset to Static IP address

1. Disconnect Ethernet cable from the network.
2. Power on the device. If device is already on, power it off and wait for 30 seconds and then power it on
again.
3. Wait for the device restart and get ready for final initialization phase (blue indicator light blinking).
4. Let the indicator light blink in blue for about 5 seconds.
8 Troubleshooting
5. Within 30 seconds after the blue indicator light has started to blink, press and hold the patient
positioning lights button in patient positioning panel for approx.15 seconds.
6. The device will beep 3 times to indicate that configuration change has been applied and the Ethernet
interface of the device is now configured to a static IP address 192.168.1.10 and Subnet mask
255.255.0.0.
7. Connect the Ethernet cable to network or workstation.
8. Ensure the workstation has IP configuration from the same IP network address range as the device, for
example IP address 192.168.1.11 and Subnet mask 255.255.0.0.
Refer to the OP 3D Installation manual for more details on network configuration and how to configure the
communication link.
9 Part replacement instructions
9.1 Before replacing parts

CAUTION! Circuit boards i2000, i3000 and i4000 can be replaced individually only! Refer to the
error code to find out the faulty board. Do not replace 2 or more of these boards at the same time.
NOTICE! Follow the troubleshooting procedures in the List of error codes on page 93. After you
have replaced one circuit board, switch the power back on and check if the error has been solved. If
not, proceed with the troubleshooting.
Update the device firmware to the latest version before replacing any functional parts. Some spareparts may
require the latest device firmware to operate correctly. See chapter Firmware update on page 66 for more
details.
9.2 Disconnecting and connecting the cables

NOTICE! Read this instruction before you start to disconnect any cables on the device.
The device cables have labels near the connectors that tell the connector number, for example J2016,
where the first 2 numbers indicate to which board they are connected to. In this example the cable connects
to board i2000 to a connector J2016.
The connector on the cable and the circuit board have always the same number.
When you replace the device cables:

1. Check the number on the cable.
2. Check the number on the connector.
3. Connect the cable to the connector with the same number.
9.3 Disconnecting power supply

WARNING! Disconnect the device from the main power supply before replacing circuit boards or
other electrical components.
1. Disconnect the mains cord from the device.
2. Disconnect the external warning light (if installed) from connector J4105.
CAUTION! Disconnect the power feed to the warning light.
9.4 Removing the covers

CAUTION! Disconnect the device from the main power supply before you remove covers.
NOTICE! Be careful not to damage the covers when removing them. Avoid excessive use of power.
9.4.1 Removing covers - UPPER SHELF

Required tools: Hex key 3mm
1. Remove the screws (2 pcs) from top of the upper shelf.
2. Turn the rotating unit so that you can access the underside of the upper shelf.
3. Remove the screw from below the upper shelf.
4. Lift off the left cover half and then the right cover half from the upper shelf.
NOTICE! Be careful not to damage the clamps that hold the covers together.
9.4.2 Removing covers - CARRIAGE

9.4.2.1 Removing the lower shelf tray
1. Insert a screwdriver or similar into the gap between the lower shelf tray and the carriage and push onto
the dents inside cover. Do this on both sides of the lower shelf tray to loosen the tray.
2. Turn the protruding parts of the lower shelf tray slightly and remove the lower shelf tray.
9.4.2.2 Removing the mirror

1. Open the mirror.
2. Lift the mirror slightly so that the guiding pins (4 pcs) unlock from the keyholes on the mirror plate.
3. Remove the mirror from its guiding pins by pulling backwards.
NOTICE! Be careful not to damage the mirror when you remove it.
9.4.2.3 Removing the carriage back plate

NOTICE! The carriage back plate comes in 2 designs for devices with CEPH and for devices without
CEPH. The removal and installation process for both devices is the same.
1. Remove the screw on the bottom of the carriage back plate.
2. Pull the back plate off.
9.4.2.4 Removing the back panel cover

Detach the screw on the back panel cover and lift off the cover.
9.4.2.5 Removing the carriage side covers

Before you begin:
• Remove the lower shelf tray, mirror, carriage back plate and back panel cover. See chapters Removing
the lower shelf tray on page 138, Removing the mirror on page 138, Removing the carriage back plate
on page 139 and Removing the back panel cover on page 140.
Required tools: Hex key 3 mm
1. Remove the screws (4 pcs) from the cover halves.
2. Pull the covers apart, turn them outwards and lift them off.
9.4.3 Removing covers - ROTATING UNIT

9.4.3.1 Removing the rotating unit side covers
NOTICE! Turn the rotating unit carefully so that it does not collide with the lower shelf.
1. Remove the screws (6 pcs) from the top of the rotating unit.
2. Remove the screws (2 pcs) from below of the rotating unit.
3. Pull the covers off.
9.4.3.2 Removing the tubehead back cover

Before you begin:
• Remove the rotating unit side covers. See chapter Removing the rotating unit side covers on page 141.
1. Remove the tubehead back cover by detaching the indicated screw and pull the cover outwards. The
screw has a screw cover cap over it.
2. Remove the tubehead back cover.
9.4.3.3 Removing the tubehead front cover

Before you begin:
• Remove the tubehead back cover. See chapter Removing the tubehead back cover on page 142.
1. Detach the indicated screws (4 pcs) that hold the cover on the tubehead frame.
NOTICE! Check the cable routing through the lips on the cover for easier re-installation.
2. Pull the cover off.
9.4.3.4 Removing the 2D/3D sensor covers

1. Pull the left and right 2D/3D sensor collar cover halves downwards.
2. Pull the right side collar cover half downwards to unlock the teeth holding the covers together.
3. Pull the collar cover halves apart.
4. Remove the screw on the 2D/3D sensor cover.
5. Pull the sensor covers apart to detach them.
9.4.3.5 Removing the 2D sensor covers

The cover removal and installation process for 2D sensor varies between device configurations. Follow the
instructions applicable to the installed device.
2D ONLY DEVICES
1. Detach the 2D sensor cover screw.
2. Pull the sensor collar halves apart to detach them from the sensor.
3D DEVICES
1. Pull the 2D sensor collar cover downwards.
2. Detach the collar cover halves by lifting the left side cover upwards and pulling the covers apart.
3. Remove the screw on the 2D sensor cover.
4. Pull the sensor covers apart to detach them. To help unlocking the cover halves, squeeze the left side
cover edges while pulling the covers apart.
9.4.4 Removing covers - LOWER SHELF

NOTICE! Remove the lower shelf covers in the order instructed in the following sections.
9.4.4.1 Removing the patient handle

1. Remove the screws (4 pcs) under the patient handle.
2. Remove the handle.
9.4.4.2 Removing the laser layer cover assembly

1. Remove the screw below the laser layer cover.
2. Turn the head support locking handle to closed position.

3. Press the laser layer cover slightly to remove it.
9.4.4.3 Removing the lower shelf upper and lower cover

Before you begin:
• Remove the laser layer cover. See chapter Removing the laser layer cover assembly on page 145.
• Remove the patient handle. See chapter Removing the patient handle on page 145.
• Remove the lower shelf tray. See chapter Removing the lower shelf tray on page 138.
1. Remove the screws (4 pcs) below the lower shelf.
2. Remove the upper cover half.
3. Detach the positiong panel cable from the circuit board below the upper cover half.
NOTICE! Guide the positioning panel cable through the mounting clips on the cover when you
install the cover back.
4. Press on both sides to release the lower cover half and remove the lower cover.
9.4.5 Removing covers - CEPH

9.4.5.1 Removing CEPH head support upper cover
1. Move the nasion support and ear rods to their outmost position.
2. Remove the head support mount top cover screws (2 pcs) and detach the cover.
3. Remove the screws (3 pcs) from the upper head support cover.
4. Pull the lower head support cover downwards from the ear rod slide openings to detach it from the
upper cover.
5. Turn the head support to PA position.
6. Pull the left hand side of the upper head support cover over the head support mount.
7. Turn the head support to LAT position and remove the cover.
9.4.5.2 Removing the CEPH tubehead covers

1. Remove the screw and the cover mounting washer and remove the tubehead upper cover.
NOTICE! Hold on to the tubehead back cover you remove the upper cover, otherwise the back
cover falls down.
2. Remove the tubehead back cover.
3. Remove the screw that holds the tubehead front cover latch and slide the latch up.
NOTICE! Hold on to the tubehead front cover when you remove the latch to make sure that the
cover does not fall off.
4. Remove the tubehead front cover.
9.5 Replacing parts - COLUMN

9.5.1 Replacing the emergency stop switch with cable
Before you begin:
• Remove the mirror and carriage covers. See chapters Removing the mirror on page 138 and Removing
the carriage side covers on page 140.
• Remove the horizontal laser assembly if you want more room to work in. See chapter Replacing the
horizontal lasers on page 157.
1. Detach the emergency stop switch cable connector from the column.
2. Detach the cable from the emergency stop switch.
NOTICE! Push the locking claws on the connector with a screwdriver to release it easier.
3. Unscrew the plastic collar holding the emergency stop switch in place.
4. Remove the emergency stop switch from the column.

5. Pull the emergency stop switch cable off the device. Pay attention to the cable routing so that you can
install the new cable in the same way.
6. Install the new emergency stop switch and the cable to the device in reverse order.
7. Check that the emergency stop switch works properly.
9.5.2 Replacing the hinge plate

Before you begin:
• If the device is not assembled, no pre-work is needed.
• If the carriage is installed on the column, remove the lower shelf. See Replacing the lower shelf on
page 193.
Required tools:
• Hex key 5mm
1. Detach the cable from the emergency stop switch.
NOTICE! Push the locking claws on the connector with a screwdriver to release it easier.
2. Unscrew the plastic collar holding the emergency stop switch in place.
3. Remove the emergency stop switch from the column.

4. Remove the hinge plate screws (2 pcs).
5. Remove the hinge plate from the column.

6. Install the new plate and the emergency stop switch in reverse order.
9.5.3 Replacing the Z-movement sensor

Before you begin:
• Remove the carriage back panel cover. See chapter Removing the back panel cover on page 140.
Required tools:
• Hex key 3 mm and 6 mm
• Measuring tape
1. Remove the cable clamp held in place with 2 screws.
2. Remove the Z-movement sensor cable connector
3. Measure the distance from the floor plate to the lower edge of the outer column cover.
• If more than 35 cm / 13.7 in, continue with the installation.
• If less than 35 cm / 13.7 in, the column must be driven up first. See instructions in Driving the Z-
motor up with a faulty sensor on page 155.
4. Isolate the device from mains.
5. Remove the Z-movement sensor housing screw.
6. Mark the current column tilt adjustment block location, for example by marking the locking screw
locations. This helps aligning the device back to its original position later.
7. Loosen the wall bracket locking screws (4 pcs).
8. Loosen the lower and tighten the upper tilt adjustment screw to give more room for the sensor housing
to move.
9. Pull the top part of the Z-movement sensor housing off the column and slide it off the device.
NOTICE! Bend the sensor housing to get it past the cable clamp.
10. Get the new spare part and make sure that the metallic Z-movement sensor cable cover is evenly in
place in the cutout.
11. Slide the new Z-movement sensor housing into the device.
12. Attach the sensor housing to the column.
13. Connect the Z-movement sensor connector.
14. Adjust the column tilt adjustment block to its original location.
15. Tighten the wall bracket locking screws (4 pcs).
16. Route the mains cord, exposure button cable, Ethernet cable and other optional cables through the
cable clamp and reattach the cable clamp with 2 screws.
17. Reattach the back panel cover.

18. Power on the device.
19. Check that the Z-movement limits work correctly. If they do not, do the Z-movement limits calibration.
9.5.3.1 Driving the Z-motor up with a faulty sensor

1. Connect the new Z-movement sensor to the device.
2. Place a suitable object, credit card, paper etc., into the groove on the spare part, next to the sensor.
3. Power on the device and wait for it to initialize.

4. Press HOME on the positioning panel.
5. Remove the object from the sensor once the device has moved up to suitable height.
CAUTION! If the object is not removed during the Z-movement, the column keeps driving up
until it hits mechanical limit or the ceiling.
NOTICE! You can drive the device up/down normally after the initialization.
6. Detach the spare part sensor from the device and continue to remove the old sensor housing.
9.6 Replacing parts - CARRIAGE

9.6.1 Replacing the mirror opto sensor
Before you begin:
• Remove the carriage side covers. See chapter Removing the carriage side covers on page 140.
• Turn the upper shelf aside to a position that allows you to access the carriage easily.
1. Detach the mirror opto sensor cable and loosen the mirror base plate screws (3 pcs).
2. Lift the mirror base plate off the carriage.

3. Remove the opto sensor cover screw from the mirror base plate.
4. Remove the opto sensor cover.
5. Detach the opto sensor.

6. Reinstall the new opto sensor in reverse order.
9.6.2 Replacing the horizontal lasers

Before you begin:
1. Detach the mirror opto sensor cable and loosen the mirror base plate screws (3 pcs).
2. Lift the mirror base plate off the carriage.

3. Disconnect the laser connector J4018 from the bottom of i4000 circuit board.
4. Loosen the laser assembly fixing screws (2 pcs).
5. Lift the laser assembly off the carriage.

6. Install the new laser assembly in reverse order.
7. Align the laser lights.
8. Run the required calibrations. See chapter When to calibrate the device on page 76.
9.6.3 Replacing the horizontal lasers opto sensor

Before you begin:
• Detach the horizontal laser assembly from the carriage. See chapter Replacing the horizontal lasers on
page 157.
1. Detach the horizontal lasers opto sensor connector.
2. Detach the opto sensor from the horizontal laser assembly.

3. Install the new opto sensor in reverse order.
9.6.4 Replacing the i4000 power supply board

CAUTION! Make sure that the power cannot be switched on while you carry out this procedure.
CAUTION! After i4000 failure, wait for minimum 10 minutes before removing the circuit board. Some
components are charged for a while after the fuse F1 has blown and can cause electric shock if
touched.
NOTICE! Always update the device firmware before replacing the i4000 power supply board.
Before you begin:

• If the installed device firmware is FW 2.3.1 or older, update the device firmware to the newest version
according to chapter Firmware update on page 66 or replace the SD card on i3000 circuit board with
one containing the new firmware supplied with the i4000 circuit board.
• Remove all carriage covers. See chapter Removing covers - CARRIAGE on page 138.
• Remove the horizontal lasers. See chapter Replacing the horizontal lasers on page 157.
NOTICE! Take a picture of the cables attached to the i4000 circuit board before you detach any of
them. This will help you to re-attach the cables.

1. Detach all of the cable clamps on the right and left side of the i4000 circuit board.
2. Detach cable J4001 from upper right corner of the i4000 circuit board.
3. Proceed to detach the cables J4019, J4016, J4023, J4007, J4003, J4025, J4009, J4006, J4013, and
J4020 from the bottom of the i4000 circuit board.
4. Detach also the cables J4017, J4022, and J4002 on the left side at the bottom of the i4000 circuit
board.
NOTICE! If the device has a cephalometric arm, detach also cable J4005.
5. Loosen the screws (2 pcs) at the top and remove screws (2 pcs) the at the bottom of the i4000 board.
6. Remove the i4000 board plate.
NOTICE! The i4000 board plate is attached to the carriage with same screws as the i4000 fan
and its cover.
7. Put the new i4000 board plate and the i4000 fan in place.
8. Re-install the screws (4 pcs) holding the i4000 board and board plate in place.
9. Connect all the previously detached cables.
NOTICE! Connect cables to the connectors with the same number on the i4000 board.
10. Re-attach the horizontal laser assembly.

11. Align the laser lights.
9.6.5 Replacing the i4100 back panel board

Before you begin:

1. Detach the back panel plate by removing the indicated screws (2 pcs).
2. Detach the connector.
3. Pull the circuit board partly out.
4. Detach the connectors of the circuit board.
5. Pull the circuit board completely out.

6. Install the new board by following the steps in reverse order.
7. Run the required calibrations. See When to calibrate the device on page 76.
9.6.6 Replacing the mains switch

Before you begin:
1. Detach the back panel plate by removing the indicated screws (2 pcs).
2. Pull the circuit board partly out.
3. Disconnect the J4107 connector.
4. Push out the mains switch.
NOTICE! Use a screwdriver to loosen the part if required.
5. Pull the switch out and remove it.
6. Install the new mains switch by following the steps in reverse order.
7. Check that the mains switch works properly.
9.6.7 Replacing the i8000 LED indicator board

Before you begin: Remove the carriage side covers. See chapter Removing the carriage side covers on
page 140.
1. Disconnect the cable from i8000 LED indicator board.
2. Turn the flaps of the i8000 LED indicator board slightly to remove the board and its cover from the
carriage.
3. Install the new i8000 LED indicator board in place.

NOTICE! Be careful not to damage the new board. Do not use excessive force.
4. Connect the cable to i8000 LED indicator board.

5. Check that the LEDs are working properly.
9.6.8 Replacing the carriage cable set

Before you begin:
• Remove upper shelf covers. See chapter Removing covers - UPPER SHELF on page 137.
• Remove all carriage covers. See chapter Removing covers - CARRIAGE on page 138.
• Remove the horizontal lasers assembly. See chapter Replacing the horizontal lasers on page 157.
• Remove the i4000 power supply board. See chapterReplacing the i4000 power supply board on page
158.
NOTICE! Take pictures of the carriage cable set before you remove it. This helps you in installing the
new cable set.
1. Disconnect the Ethernet cable.
2. Remove the screw holding the main cable.
3. Disconnect the cables going down from the i3000 main control board.
4. Detach the screw from the cable clamp and insert a screwdriver between the cable clamp and the
device body to lift the clamp.
5. Detach the clamp and the cable set.
6. Turn the cable set holder counter-clockwise to release it.
7. Pull out the cable set from the holder.

8. Move the upper shelf plate slightly to make room for the cable set.
9. Slide the cable set through the hole in the upper shelf.
10. Remove the cable set.

11. Install the new cable set in its place in the carriage.
12. Lock the cable set to the position by turning the cable set holder clockwise.
13. Connect the cables to the i3000 main control board.
14. Insert and tighten the screw that holds the main cable.
15. Connect the Ethernet cable.
16. Re-install the i4000 board with plate and fan.
17. Re-install the horizontal lasers.
9.7 Replacing parts - UPPER SHELF

9.7.1 Replacing the i3000 main control board
Before you begin:
• Remove the upper shelf covers. See chapter Removing covers - UPPER SHELF on page 137.

1. Detach the cables J3002, J3003, J3005, J3004, J3011, J3009, J3008, J3007, J3006, J3012, J3001,
J3010 from the i3000 main control board.
NOTICE! Detach the grounding cables from cables J3007, J3006, and J3006.
2. Remove the SD card from the old i3000 main control board and keep the SD card , you will need it
later.
3. Remove the screws (4 pcs) and lift off the i3000 main control board.
4. Put the new i3000 main control board to its place on the upper shelf.
NOTICE! Make sure that you put the new i3000 main control board to its place the right way.
Check that the numbers of connectors match the ones on the cables.
5. Attach the new board in place with the screws (4 pcs).
6. Insert the SD card from the old i3000 main control board to the SD card retainer of the new board.
7. Connect all the cables.
9.7.2 Replacing the firmware card on i3000 main control board

Before you begin:
1. Push the card slightly in to release it from the holder on the i3000 circuit board.
2. Replace the SD card with a new one.
9.7.3 Removing the i3000 main control board with the support plate
Before you begin:
1. Detach all cables (J3002, J3003, J3005, J3004, J3011, J3009, J3008, J3007, J3006, J3012, J3001,
J3010) from the i3000 main control board.
NOTICE! Detach also the grounding cables of cables J3007, J3006, and J3006.
2. Loosen the screws on both sides of the plate.
3. Remove the i3000 support plate off the device.
9.7.4 Replacing the speaker with cable

Before you begin:
• Remove i3000 main control board with the support plate. See chapter Removing the i3000 main control
board with the support plate on page 167 .
1. Pull the speaker off the upper shelf. The speaker is not fixed in place with screws.
2. Push the new speaker in the same orientation as it was.

3. Reattach the i3000 board with the support plate to the upper shelf.
4. Connect all cables back to the i3000 board.
5. Test that the speaker is functioning correctly.
9.7.5 Linear movement parts

9.7.5.1 Replacing the linear movement sensor wiper
NOTICE! Linear movement sensor wiper is located on linear movement sled on the upper shelf.
Before you begin:

1. Pry the linear movement sensor wiper off from the linear movement sledge.
2. Install the new linear movement sensor wiper assembly in its place by pushing it in.
NOTICE! Make sure that the wiper is locked firmly to its place.
9.7.5.2 Replacing the linear movement sensor

Before you begin:
Required tools: Marker, hex key 5mm

1. Remove the support bar at the front end of the upper shelf.
2. Pry the linear movement sensor wiper off from the linear movement sledge.
3. Mark the exact place of the linear movement sensor using a marker pen.
4. Detach the connector from the linear movement sensor.
5. Remove the old linear movement sensor and attach the new linear movement sensor to the exact same
spot.
NOTICE! Make sure that the sensor is evenly attached to the surface.
6. Attach the connector to the linear movement sensor.

7. Attach the linear movement sensor wiper.
NOTICE! Make sure that the wiper is locked firmly to its place.
8. Re-attach the support bar.

9.7.5.3 Replacing the linear movement opto sensor

Before you begin:

1. Detach the opto sensor cable.
2. Detach the opto sensor housing screws (2 pcs).
3. Remove the opto sensor housing with the opto sensor from the upper shelf.
4. Replace the entire opto sensor housing with the opto sensor or replace the opto sensor with a new one.
5. Reinstall all parts in reverse order.
9.7.5.4 Replacing the linear movement mechanism

Before you begin:
• Remove the rotating unit. See chapter Replacing the main cable set on page 199 (steps 4-9).
Required tools: Hex key 3mm and 5mm, spanner 15mm, pliers
1. Detach the cable from the linear movement motor.
2. Remove the retaining nut holding the linear movement screw in the coupler.
3. Move the linear movement outwards.

4. Detach the linear movement screw from the coupler using 7 mm and 15 mm wrenches.
5. Pull the linear movement screw with the compression spring out of the coupler.
6. Remove the linear movement sledge with the linear movement screw from the upper shelf.
7. Detach the linear movement motor fixing screw.
8. Push the motor slightly backwards and remove it from upper shelf.
9. Detach the screws (2 pcs) on linear bearing housing and remove the linear bearing housing.
10. Detach the linear movement rail screws (3+2 pcs) on both sides of the upper shelf.
11. Remove the linear movement rails from both sides of the upper shelf.
12. Attach the new linear movement rails on both sides of upper shelf.
13. Put the linear bearing housing in its place. Do not tighten the screw yet.
14. Put the new linear movement motor in its place.
NOTICE! Ensure that the motor sits on the black damper plate that is used for dampen the
vibration caused by the motor.
15. Check that the linear bearing housing and the motor are aligned.
16. Attach the screws (3 pcs) loosely to secure the motor and the linear bearing housing to upper shelf. Do
not tighten the screws yet.
17. Install the new linear movement sledge to upper shelf.
NOTICE! Lift the linear wiper slightly when you slide the linear movement sledge in so that you
do not damage the wiper.
18. Make sure that the small compression spring is in place at the end of the linear movement screw.
19. Attach and tighten the linear movement screw to the motor coupler.
20. Fix the linear movement screw to the coupler with the retaining nut.
21. Check that the linear movement screw is able to move a bit in horizontal direction.
22. Move the linear movement back and forth by hand to make sure that the movement is smooth.
23. Tighten the top screws (2 pcs) of the motor and the linear bearing housing.
24. Tighten the side screw of the linear bearing housing gently, so that the linear bearing housing does not
move.
25. Attach the cable to the linear movement motor.
26. Re-install the rotating unit.
9.7.6 Pivot movement parts

9.7.6.1 Replacing the pivot movement sensor wiper
Before you begin:
Required tools: Hex key 3mm and 5mm
1. Detach the screws from the support bar at the back end of the upper shelf and then slide off the
support bar.
2. Detach the screws (2 pcs) from the pivot movement sensor wiper and lift it off.
3. Install the new pivot movement sensor wiper and attach it with the screws.
4. Slide the support bar back into its place and attach the screws.
9.7.6.2 Replacing the pivot movement sensor

Before you begin:
• Remove the pivot movement sensor wiper. See chapter Replacing the pivot movement sensor wiper on
page 176.
• Remove i3000 main control board with the support plate. See chapter Removing the i3000 main control
board with the support plate on page 167 .
Required tools: Marker, hex key 3mm, 6mm and 8mm
1. Disconnect the connector from pivot movement sensor.
2. Mark the exact place of the sensor by using a marker pen before you remove it.
3. Remove the old pivot movement sensor and attach the new pivot movement sensor to the exact same
spot.
NOTICE! Make sure that the sensor is evenly attached to the surface.
4. Connect the connector to the pivot movement sensor.

5. Reattach the i3000 main control board and the protective plate and connect the cables to i3000 main
control board.
6. Attach the pivot movement sensor wiper.
7. Slide the support bar back into its place and attach the screws.
9.7.6.3 Replacing the pivot movement opto sensor

Before you begin:

2. Detach the opto sensor housing screws (2 pcs).
3. Remove the opto sensor housing with the opto sensor from the upper shelf.
4. Replace the entire opto sensor housing with the opto sensor or replace the opto sensor with a new one.
5. Reinstall all parts in reverse order.
9.7.6.4 Replacing the pivot movement mechanism

Before you begin:
• Remove the support bar from carriage side of the upper shelf and detach cables from the i3000 main
control board. See chapter Replacing the pivot movement sensor on page 177.
Required tools: Hex key 3mm and 5mm, spanner, pliers
Removing the pivot movement mechanism parts:

1. Detach the pivot movement opto sensor cable.
2. Detach the pivot movement opto sensor housing screw.
3. Remove the pivot movement opto housing.
4. Loosen the motor retaining nut on the pivot movement coupler.
5. Remove the pivot movement motor housing screw and pull the motor out.
6. Remove the pivot motor damper plate.
7. Detach the retaining nut from the coupler of the pivot motor.
8. Unscrew the coupler from the pivot movement screw. Use a spanner/wrench to turn the coupler and
hold the other end of the pivot movement screw in place with a spanner/wrench or pliers.
9. Pull the pivot movement screw out of the bearing housing and remove the spring.
10. Release the tension spring to loosen the chain.
11. Drop the chain off the smaller cogwheel.
NOTICE! To get more room to work you can also detach the cogwheel.
12. Turn the upper shelf so that the pivot movement sledge moves out to the open area between the
cogwheels (min. 45°).
13. Remove the chain from the slot in the pivot movement sledge.
NOTICE! Use a small headed screwdriver to pry the chain off.
NOTICE! One end of the chain link inside the slot sits slightly further out. Pry the chain from that
side to get it out easier.
14. Drop the chain off the large cogwheel.
15. Slide the pivot movement sledge assembly off the rail.
16. Remove the chain.

17. Remove the screws (3 pcs) holding the pivot bearing housing on the upper shelf.
18. Remove the pivot movement guiding rail screws (2 pcs) from the upper shelf.
19. Remove the pivot movement guiding rail and the pivot bearing housing from the upper shelf.
Installing the new pivot movement mechanism parts:
20. Place the he pivot movement guiding rail and the pivot bearing housing onto the upper shelf. The pivot
bearing housing has a tab that goes to the slot on the edge of the upper shelf.
21. Attach the rail of the pivot movement to the upper shelf with 2 screws.
22. Attach the pivot bearing housing to the upper shelf with 3 screws.
23. Slide the pivot movement sledge to the rail all the way next to the small cog wheel.
NOTICE! Make sure that the carrier moves smoothly in the rail.
24. Put the chain around the large cogwheel. The chain master link must be on top of the chain and
located on the opposite side of the upper shelf than the pivot movement sledge as shown on the picture
below.
25. Move the pivot movement sledge adjacent to the large cogwheel and turn the upper shelf so that the
arrow on the cogwheel and the line on the sledge are facing each other.
26. Push the chain into the slot between the carrier and the cogwheel.
NOTICE! Do not move the sledge.
27. Attach the chain around the small cogwheel.
28. Attach and tighten the tension spring to tighten the chain.
29. Check that the arrow on the cogwheel and the line on the sledge are still facing each other to ensure
that the chain timing is correct.
30. Insert the bearings into the pivot bearing housing.
31. Insert the spring to the pivot movement screw.
32. Push the pivot movement screw through the bearing housing.
33. Attach the coupler to the pivot movement screw. Use a spanner/wrench to turn the coupler and hold
the other end of the pivot movement screw in place with a spanner/wrench or pliers.
34. Secure the coupler with a retaining nut.
35. Place the damper plate onto the upper shelf.
36. Insert the motor into the motor housing.
37. Attach the motor to the coupler.
NOTICE! Turn the motor axle so that the flat side is facing the coupler retaining nut.
38. Attach the motor housing to the upper shelf.
39. Tighten the motor retaining nut on the coupler .
40. Move the upper shelf slowly back and forth and check that the pivot movement is smooth.
41. Reattach the pivot movement opto sensor housing to the upper shelf.
42. Reinstall all other removed parts and reattach all cables.
9.8 Replacing parts - LOWER SHELF

9.8.1 Replacing the i9000 chin rest sensor board
Before you begin:
• Remove lower shelf tray. See chapter Removing the lower shelf tray on page 138.
• Remove lower shelf covers. See chapter Removing the lower shelf upper and lower cover on page 146.
1. Disconnect the connector from the i9000 chin rest sensor board.
2. Remove the screw from the board.
3. Lift off the board.

4. Put the new board to its place.
5. Attach the board with a screw and tighten it.
6. Connect the connector cable to the board.
9.8.2 Replacing the tilt light

Before you begin:
• Remove the lower shelf upper cover. See chapter Removing the lower shelf upper and lower cover on
page 146.
NOTICE! The tilt light is a part of the i9000 chin rest sensor with lasers sparepart assembly.
1. Lift the laser cable from its holder.
2. Disconnect the laser connector.
3. Remove the screw that holds the laser in place.
4. Remove the laser through the hole in the lower shelf.
5. Put the new laser through the hole.
6. Insert and tighten the screw that holds the laser in place.
7. Connect the laser cable.
8. Insert the laser cable to its holder on the lower shelf.

9. Align the tilt laser lights. For instructions, see Tilt light on page 247.
9.8.3 Replacing the i6000 user interface board

The i6000 User interface board is a fixed part of the upper lower shelf cover and cannot be replaced
separately.
Replace the upper lower shelf cover according to chapter Removing the lower shelf upper and lower cover
on page 146.
9.8.4 Replacing patient positioning mechanism

Before you begin:
• Remove lower shelf covers. See chapter Removing the lower shelf upper and lower cover on page 146.
Required tools: Hex key 3mm and 5mm.

1. Remove the screw holding the i9000 board in the lower shelf.
2. Pull the tilt light connector off the holder.
3. Remove the axle damper plate held in place with a screw.
4. Remove the fixing screw on the axle.
5. Remove the axle spring.
6. Push the head support locking lever locking pin up from the bottom of the lower shelf and remove the
pin.
7. Remove the head support locking lever.
8. Remove the axle from the lower shelf. Press the clips on the holders inwards to release them from the
lower shelf.
9. Attach the axle holders to the new axle.
10. Push the rotational damper into the end of the axle.
11. Attach the washer and the bushing to the other end of the axle.
12. Attach the axle to the lower shelf. Make sure that the axle holder clips lock the axle in place.
13. Attach the head support locking lever, axle spring, axle fixing screw and axle damper plate in reverse
order that they were removed.
14. Re-attach the tilt light connector and the i9000 board.
9.8.5 Replacing the lower shelf

Before you begin:
• Remove the mirror and the mirror base plate.
1. Detach the midsagittal light assembly from the lower shelf.
2. Detach the connectors J4003 and J4007 from i4000 board on the carriage.
3. Detach the lower shelf fixing screws (3 pcs) from the carriage.
4. Remove the lower shelf assembly.

5. Install the new lower shelf in reverse order.
NOTICE! Tighten the lower shelf fixing screws to 10 Nm.
9.9 Replacing parts - ROTATING UNIT

9.9.1 Replacing the i2000 image capture board
Before you begin:
NOTICE! Take a picture of the connectors of the i2000 image capture board before you remove any
of them. This helps you to connect the new i2000 board.
1. Detach the cables J2000, J2004, J2019 (main cable set), J2002, J2003, J2011 (Ethernet), J2015 (3D
sensor), J2017 (2D sensor), J2012, J2013.
2. Remove the screws (8 pcs).
3. Lift off the i2000 board.

4. Place the new i2000 board onto its place.
NOTICE! Make sure that you place the new i2000 board the right way onto the rotating unit.
5. Attach the screws (8 pcs) and tighten them.

6. Attach all the cables.
7. Run the necessary calibrations. For device calibrations, see When to calibrate the device on page 76.
9.9.2 Replacing the PAN/3D collimator

Before you begin:
• Remove the tubehead front and back covers. See chapters Removing the tubehead back cover on page
142 and Removing the tubehead front cover on page 142.
1. Detach cables J1036, J1035 and J1034 from the collimator.
2. Detach the extension spring from the collimator.

NOTICE! Before you detach the extension spring, check angle from the protractor and make a
note of it.
3. Remove the screws (3 pcs) holding the collimator on the tubehead; one on the right side, one on the left
side and one below the collimator.
4. Lift off the collimator.

5. Fit the new collimator to its place.
6. Re-attach the extension spring to the collimator.
7. Attach the new collimator with screws, one on each side of the collimator and one below it.
8. Connect the cables J1036, J1035 and J1034 on top of the collimator.
NOTICE! Check that the number on the cable is the same as in the connector.
9. Calibrate the collimator. For instructions, refer to OP 3D Installation manual.
10. Adjust the collimator if needed. See instructions in PAN/3D Collimator adjustment on page 236.
11. Re-attach all device covers and re-calibrate the collimator again.
9.9.3 Replacing the tubehead

CAUTION! Do not attempt to remove remove any parts, such as the circuit board, from the
tubehead. The oil of the tubehead can leak out.
Before you begin:
• Remove the tubehead front and back covers. See chapters Removing the tubehead back cover on page
142 and Removing the tubehead front cover on page 142.
• Remove the PAN/3D collimator. See chapter Replacing the PAN/3D collimator on page 195.
• If the device has a cephalometric arm, remove the secondary collimator. See chapter Replacing the
CEPH secondary collimator assembly on page 216.
Required tools: Hex key 3mm and 5mm (preferably magnetic)

1. Detach the collimator cables and the grounding cable from the tubehead.
2. Detach the THA cables from the tubehead and the i7000 board.
NOTICE! The cable routing and clamping differ between main cable versions.
New version (r11 or newer) Old version (r9 or older)
3. Remove the screws (2 pcs) on both sides of the tubehead.
4. Remove the tubehead from the threads in the support bars.
NOTICE! The tubehead is heavy, do not drop it.
5. Install the new tubehead in reverse order and connect all cables and their grounding clamps as shown
before.
6. Attach the secondary collimator, if the device has a cephalometric arm. See chapter Replacing the
CEPH secondary collimator assembly on page 216.
7. The device must be completely recalibrated after this procedure. See chapter When to calibrate the
device on page 76.
9.9.4 Replacing the tube head hanger bars

Before you begin:
• Remove the tube head. See chapter Replacing the tubehead on page 197.
1. Detach the tubehead hanger bar fixing screws (2 pcs) from the rotating unit.
2. Remove the hanger bars.

3. Install the new hanger bars in reverse order and re-install the tubehead.
NOTICE! Tighten the hanger bar fixing screws to 10 Nm.
9.9.5 Replacing the main cable set

Before you begin:
• Remove the upper shelf right and left covers. See chapter Removing covers - UPPER SHELF on page
137.
NOTICE! Take a picture of the connectors in both ends of the main cable set before you remove any
of them. This helps you to connect the new cable set.
1. Detach the grounding cable from the i2000 image capture board.
2. Detach all other cables from the i2000 board.

3. Detach the THA cables from the tubehead and the i7000 board.
NOTICE! The cable routing and clamping differ between main cable versions.
New version Old version
4. Detach all cables from the i3000 main control board.
5. Detach the tubehead cable connectors J1004 and J1005 from the upper shelf.
6. Remove the screw from the cable clamp and turn the clamp up.
7. Move the rotating unit so that it is in a 90 degree angle with the upper shelf and push it against the
column.
NOTICE! The tubehead must be in home position (on the right hand side of the device).
8. Push the cable clamp lid down and pull it open to release the main cable.
9. Remove the screws (4 pcs) on the linear sledge that hold the rotating unit.
NOTICE! Older models have only 2 screws.
10. Lift the rotating unit and slide it off from upper shelf. Lay the rotating unit carefully on the floor.
NOTICE! 2 persons are recommended for this task.
11. Remove the finger guard of the main cable.
12. Turn the metallic cable holder up to release the cable.
13. Remove the main cable set assembly.
14. Put the new cable coil to its place.
NOTICE! The correct position of the cable is indicated with markings on the cable.
15. Place the finger guard on top of the cable coil.
16. Turn the metallic cable holder down to keep the cable in place.
17. Lift the rotating unit back to the grooves in the upper shelf.
NOTICE! The Linear movement sledge and the rotating unit hanger must be straight for them to
fit together.
NOTICE! 2 persons are recommended for this task.
NOTICE! Check that the main cable does not get squeezed between the rotating unit and the
upper shelf.
18. Re-attach the rotating unit to the linear sledge with 4 screws.
NOTICE! Older models have only 2 screws.
19. Lock the main cable in place with the clamps.
NOTICE! Check the marking on the cable.
20. Connect all connectors to i3000 and i2000 boards and attach the i2000 grounding cable.
21. Attach the THA cables to the tubehead with clamps and connect them to i7000 board.
22. Re-calibrate the device.
9.9.6 Replacing the rotating sensor

Before you begin:
• Remove the rotating unit as instructed in Replacing the main cable set on page 199.
1. Disconnect the J2001 connector from the i2000 circuit board.
2. Remove the main cable set assembly.
3. Remove the rotating unit belt.
4. Remove the screws (2 pcs) that hold the main cable set support.
5. Remove the main cable set support.
6. Remove the support assembly by pulling it from below.

NOTICE! Push the support assembly from above if it sits tight.
7. Insert a tool into the openings of the rotating unit upper part to push and release rotating sensor from its
fastening.
8. Remove the rotating sensor.
9. Put the new rotating sensor into its place.

NOTICE! Ensure that the sensor´s fastening clips snap in place by assisting from above.
10. Re-assemble the device by following the steps above in reverse order and re-connect all cables.
9.9.7 Replacing the 2D/3D sensor

Before you begin:
• Remove the 2D/3D sensor covers. See chapter Removing the 2D/3D sensor covers on page 143.
NOTICE! It's always recommended to replace the sensor cables with the sensor as they can be the
cause for issues also. New cables are supplied with the sensor.

1. Detach the sensor power cables.
2. Unscrew and detach the data cable.
3. Remove the sensor fixing screws (2 pcs on both sides).
NOTICE! Hold on to the sensor because it can fall when all screws are removed.
4. Remove the sensor.

5. Install the new sensor by following the steps in in reverse order.
9.9.8 Replacing the 2D sensor

Before you begin:
• Remove the 2D sensor covers. See chapter Removing the 2D sensor covers on page 143.
NOTICE! It's always recommended to replace the sensor cables with the sensor as they can be the
cause for issues also. New cables are supplied with the sensor.
1. Detach the 2D sensor cover plate screws (2 pcs) and remove the cover plate.
2. Detach the cable clamps from the sensor mount.
3. Detach the connectors J0400 and J0201 from the 2D sensor.
4. Detach the screws (6 pcs) from the 2D sensor and remove the sensor.
5. Install the new 2D sensor by following the steps in reverse order.

9.9.9 Replacing the 2D sensor cables

Before you begin:
• Remove the 2D sensor covers. See chapter Removing the 2D sensor covers on page 143.
1. Detach the 2D sensor screws (4 pcs) and remove the sensor back cover.
NOTICE! Hold on to the sensor when you remove the screws so that the sensor cover does not
drop down.
2. Detach the cable clamps and detach the connectors from the 2D sensor.
3. Detach the connectors from the 2D sensor.
4. Remove the rotating unit finger guard by pushing on the clips and pulling down the finger guard.
5. Remove the cable holder below the rotating unit.

NOTICE! Move the sensor assembly to a position that allows you to remove the cable clamp, if
required.
6. Detach the cable holder and cable clamps from the upper part part of the rotating unit.
7. Detach the connectors from the i2000 image capture board.
8. Slide the 2D sensor cable set away from the rotating unit.
NOTICE! Slide the cable set away from the rotating unit starting from the i2000 image board
end downwards as indicated by arrows in the picture.
9. Install the the new 2D sensor cable set by following the steps in reverse order.
10. Run the required calibrations, see When to calibrate the device on page 76.
9.9.10 Replacing the sensor holder assembly

NOTICE! This instruction shows the replacement process for 3D sensor holder assembly. These
instructions however apply to replacement of all available sensor holder assemblies:
• PAN sensor holder
• 2D sensor holder with movements
• 3D sensor holder
• 2D/3D sensor holder with movements
Before you begin:
• Remove the 2D sensor and/or 2D/3D sensor covers. See chapters Removing the 2D sensor covers on
page 143 and Removing the 2D/3D sensor covers on page 143.
1. Detach the 2D/3D sensor power cables and the grounding cable.
2. Detach the 2D/3D sensor data cable.
3. Loosen the sensor mount attachment screws (2 pcs).
4. Lift off the 2D/3D sensor mount.
5. Detach the sensor holder assembly screws (2 pcs on both sides of the i2000 circuit board).
6. Remove the old sensor holder assembly by sliding it off from the rotating unit.
7. Slide the new sensor holder assembly to the rotating unit.
8. Attach the new sensor holder assembly (2 screws on both sides of the i2000 circuit board).
9. Attach the previously removed sensor mount to the new sensor holder assembly.
9.9.11 Replacing the sensor movement opto sensor

Before you begin:
• Remove the 2D sensor and/or 2D/3D sensor covers. See chapters Removing the 2D sensor covers on
page 143 and Removing the 2D/3D sensor covers on page 143.
Required tools: Flat head screwdriver
1. Turn the 2D sensor movement screw with a flat head screwdriver or 3mm hex key to move the 2D
sensor to the middle position.
3. Detach the opto sensor from the sensor holder assembly.
9.9.12 Replacing the rotating unit upper part

Before you begin:
• Remove the 2D and/or 2D/3D sensor covers. See chapters Removing the 2D/3D sensor covers on page
143 and Removing the 2D sensor covers on page 143.
1. Remove the i2000 image capture board. For instructions, see Replacing the i2000 image capture board
on page 195.
2. Remove the sensor holder assembly and sensor(s). For instructions, see Replacing the sensor holder
assembly on page 210.
3. Remove the tubehead. For instructions, see Replacing the tubehead on page 197.
4. Remove the rotating unit (upper part) as instructed in Replacing the main cable set on page 199.
5. Install the new rotating unit (upper part) by following the instructions in Replacing the main cable set on
page 199 in reverse order.
6. Install the tubehead back by following the instructions in Replacing the tubehead on page 197 in
reverse order.
7. Install the sensor holder assembly and sensor(s) back by following the instructions in Replacing the
sensor holder assembly on page 210 in reverse order.
8. Calibrate the device. See chapter When to calibrate the device on page 76.
9.9.13 Replacing the rotation movement with motor

Before you begin:
• Remove rotating unit side covers. See chapter Removing the rotating unit side covers on page 141.
• Remove tubehead back cover. See chapter Removing the tubehead back cover on page 142.
1. Push the motor mount at the end of the rotating unit frame inwards to loosen the belt and drop the belt
off the sprocket.
2. Detach the cable from the motor.
3. Pull the motor mount and spring off the rotating unit frame.
4. Put the new motor mount and spring to the rotating unit and connect the motor cable.
5. Push the motor mount inwards and lift the belt up around the sprocket.
NOTICE! Make sure that the belt is tight and has not fallen off the large sprocket.
9.9.14 Replacing the tubehead cover window

1. Remove the old tubehead cover window from the tubehead front cover.
2. Clean the surface from any remaining adhesive with ethanol or isopropanol.
3. Let the cover dry for 5 minutes.

4. Remove the protective cover over the adhesive on the new window and check that the adhesive is
black.
5. Attach the new window carefully to the cutout on the tubehead cover. Start by placing the top edge of
the window in place first.
6. Make sure that the window is correctly in the cutout and is not misaligned or over the edge.
7. Apply strong pressure on the edges of the window in circular motion.
8. Apply more strong pressure on the bottom edge of the window for minimum 60 seconds.
9.10 Replacing parts - CEPH

9.10.1 Replacing the CEPH primary collimator
Before you begin:
• Remove the CEPH tubehead covers. See chapter Removing the CEPH tubehead covers on page 148.
1. Detach the screws (2 pcs above and one below) that hold the primary collimator.
2. Remove the collimator.

3. Attach the new primary collimator.
4. Adjust the primary collimator. See CEPH primary collimator adjustment on page 238.
9.10.2 Replacing the CEPH secondary collimator assembly

Before you begin:
• Remove the tubehead covers. See chapters Removing the tubehead back cover on page 142 and
Removing the tubehead front cover on page 142.
1. Detach cable J1005 from the collimator assembly.
2. Detach the screws (2 pcs) holding the collimator plate in place.
3. Loosen the vertical alignment screw on top of the collimator plate.
4. Pull the collimator plate off.
5. Loosen the indicated screws (2 pcs).
6. Detach the indicated screws (2 pcs) and remove the secondary collimator assembly from the tubehead.
NOTICE! You do not need to remove the screws.
7. Take the new secondary collimator assembly and detach the collimator plate by removing the indicated
screws (2 pcs) and loosening the vertical alignment screw (circled).
8. Loosen the indicated screws (2 pcs) on the collimator assembly.
9. Install the new collimator assembly in place with screws (2 pcs).
10. Tighten the indicated screws (2 pcs).
11. Attach the collimator plate in place with screws (2 pcs).
12. Attach cable J1005 to the collimator assembly.

13. Test that the child collimator plate can move freely and that it does not hit the tubehead.
14. Adjust the secondary cephalometric collimator. See CEPH secondary collimator adjustment on page
240.
15. Re-attach the tubehead covers and the upper shelf covers.
9.10.3 Replacing CEPH secondary collimator opto sensor

Before you begin:
• Remove the tubehead covers. See chapters Removing the tubehead back cover on page 142 and
Removing the tubehead front cover on page 142.
1. Detach the CEPH secondary collimator opto sensor cable.
2. Turn the child collimator plate aside by hand.
3. Detach the opto sensor from the plate.

9.10.4 Replacing the CEPH tubehead

Before you begin:
• Remove the CEPH primary collimator. See chapter Replacing the CEPH primary collimator on page
216.
Required tools: Hex key 3mm and 5 mm
1. Detach the grounding cable and the tubehead cable clamps.
2. Detach the tubehead cables by pushing on the locking clip and pulling the connector off.
3. Remove the screws (2 pcs) on top of the tubehead by using a 5mm hex key.
NOTICE! Hold on to the tubehead when you remove the screws. Notice that the tubehead is
heavy.
4. Slide the tubehead off from its retainer.
5. Repeat the steps in reverse order to attach the new tubehead.

6. Attach the primary collimator that you detached from the old tubehead.
9.10.5 Replacing the CEPH tubehead scanning mechanism

Before you begin:
• Remove the CEPH tubehead. See chapter Replacing the CEPH tubehead on page 220.
NOTICE! You don't need to detach the CEPH primary collimator.
Required tools:
• Hex key 3 mm
1. Detach the CEPH tubehead scan opto sensor connector.
2. Remove the screws (6 pcs) that hold the scanning mechanism in place.
3. Slide off the old scanning mechanism from the holder.
4. Follow the steps in reverse order to install the new scanning mechanism.
5. Install the CEPH tubehead back on.
9.10.6 Replacing CEPH tubehead scan opto sensor

Before you begin:
Required tools:
• Hex key 3 mm
1. Detach the CEPH tubehead scan opto sensor cable.
2. Remove the CEPH tubehead scan opto sensor mounting plate screws (2 pcs).
3. Lift the plate off and remove the opto sensor.

9.10.7 Replacing the CEPH tubehead cables

Before you begin:
• Remove the mirror and carriage side covers. See chapters Removing the mirror on page 138 and
Removing the carriage side covers on page 140.
1. Detach the mirror opto cable and loosen the mirror base plate screws (3 pcs).
2. Lift off the mirror base plate from the device.
3. Detach the cable clamps of the ceph tubehead cables J1007, J7000, J7002 inside the carriage and
detach the connectors.
CAUTION! Make sure that the power cannot be swiched on while you carry out this procedure.
NOTICE! You must remove the carriage side covers and the mirror before you can replace this
part.
4. Detach the groove strip from the rear of the cephalometric arm.
5. Detach the cable clamps and detach the connectors from the tubehead.
6. Detach the cable clamp from the cephalometric arm.
7. Detach the connector inside the tubehead scanning mechanism support.
8. Detach the cable holder from the cephalometric arm.
9. Detach the cable holder from the tubehead scanning mechanism support.
10. Open the cable holder that hold the cable set inside the cephalometric arm.
NOTICE! Lightly push on the upper part of the holder and then pull it open.
11. Detach screw holding the cable cover plate and pry the cover plate off.
12. Detach the lower connector inside the cephalometric arm opening and pull the cable off the cable
clamp.
13. Pull the tubehead cable set out from the carriage and through the opening on the cephalometric arm.
14. Push the new cable set inside the carriage and then insert the cable set to the cephalometric arm.
15. Attach all connectors and cable clamps of the new tubehead cable set and guide the cables through
the cable holders.
9.10.8 Replacing the straight part of the CEPH arm

The carriage side covers and the mirror must be removed before this part can be replaced. For instructions,
refer to chapter Removing covers - CARRIAGE on page 138.
3. Detach the lower connector inside the cephalometric arm opening and detach the cable from the cable
clamp.
4. Detach the mirror opto cable and loosen the mirror base plate screws (3 pcs).
5. Lift off the mirror base plate from the device.
6. Detach the tubehead cable set grounding clamps:
7. Detach the tubehead cables (3-pin connector, 14-pin connector and grounding cable) inside the
carriage.
3-pin connector 14-pin connector
8. Pull the tubehead cable set out from the carriage and through the opening on the cephalometric arm.
9. Loosen the upper cephalometric arm joint bar screws (2 pcs).
NOTICE! There are holes on the bottom of the cephalometric arm that allow you to use a long
hex key to unscrew the screws.
10. Remove the lower cephalometric arm joint screws (2 pcs).
11. Remove the arm alignment screw with a conical washer to the cephalometric arm joint bar.
12. Turn the straight part of the cephalometric arm inwards and then pull it off.
NOTICE! A latch inside the straight part of the cephalometric arm locks the arm in place, push
on the latch to release the locking.
13. Install the new straight part of the cephalometric arm back in place by following the steps in reverse
order.
9.10.9 Replacing the arched part of the CEPH arm

Before you begin:
• Remove the straight part of the cephalometric arm. See chapter Replacing the straight part of the CEPH
arm on page 226.
1. Detach the upper connector (J1019A) from the carriage inside the cephalometric arm opening.
2. Detach the 4 bolts and washers that hold the arched part cephalometric arm in place.
3. Lift off the arched part of the cephalometric arm.

4. Detach the CEPH arm flange held in place with 4 bolts.
5. Install the new CEPH arm flange. Tighten the installation bolts to 25 Nm torque.
6. Install the new arched part of the cephalometric arm in place.
7. Install the straight part of the cephalometric arm in place and connect all related cables and cable
clamps.
9.10.10 Replacing the CEPH head support

Before you begin:
• Remove the CEPH head support upper cover. See chapter Removing CEPH head support upper cover
on page 147.
• Remove the carriage back plate. See chapter Removing the carriage back plate on page 139.
3. Detach the upper connector (J1019A) from the carriage and the cable clamps holding the cables inside
the cephalometric arm opening.
4. Push on the retainer clip to release the head support mount lower cover and then pull it down.
NOTICE! This step is optional. You can pull the lower cover down to get more working space.
5. Detach the screws (2 pcs) on the head support mount end.
NOTICE! Hold on to the head support when you remove the screws.
6. Remove the head support.

7. Attach the new head support by following the steps in reverse order and re-route the cables inside the
CEPH arm.
9.10.11 Replacing the ear rods and nasion support

1. Detach the screw that holds the ear rod/nasion support from below the cephalometric head support.
2. Remove the ear rod/nasion support and replace the part.
9.11 Mechanical adjustments
9.11.1 2D/3D Sensor height adjustment

If the device geometry calibration has failed due to the sensor being too high/low the height adjustment is
required.
NOTICE! The 2D/3D sensor mounting differ between older and newer generations.
NOTICE! The 2D/3D sensor covers must be removed before this procedure. For instructions, see
Removing the 2D/3D sensor covers on page 143.
1. Loosen the 2 sensor height locking screws.
2. Turn the adjustment screw on to adjust the height of the sensor. One turn is equivalent of 0.7 mm.
3. Tighten the locking screws after the adjustment.

4. Redo the failed calibration to verify the adjustment.
5. Install the detached covers.
9.11.2 2D Sensor adjustments

9.11.2.1 2D Sensor height adjustment
NOTICE! The 2D sensor covers must be removed before this procedure. For instructions, see
Removing the 2D sensor covers on page 143.
1. Loosen the 2 sensor height locking screws.
2. Turn the height adjustment screw to adjust the height of the sensor. One turn is equivalent of 0.7 mm.
3. Tighten the height locking screws after the adjustment.

5. Attach the 2D sensor covers.
9.11.2.2 2D Sensor tilt adjustment

1. Loosen the 2 sensor position locking screws.
2. Turn the upper sensor position adjustment screw to adjust the sensor tilt. You can see the amount of tilt
adjusted from the alignment holes.
3. Tighten the position locking screws after the adjustment.

9.11.2.3 2D Sensor position adjustment

1. Loosen the 2 sensor position locking screws.
2. Move the sensor sideways by turning the sensor position adjustment screws (2 pcs).
3. Check that both ends of the sensor have moved evenly from the sensor alignment holes. The holes are
equally visible when the sensor is vertical.
4. Tighten the position locking screws after the adjustment.

9.11.3 PAN/3D Collimator adjustment

If the Collimator Calibration has failed due to the collimator being too high/low or tilted, adjustment is
required.
NOTICE! After the adjustment, all calibrations related to radiation must be performed again.
1. To move the collimator in UP/DOWN direction, turn the collimator height adjustment screw through the
cutout (hex key 2.5mm):
a) Clockwise to move the collimator downwards.
b) Counter clockwise to move the collimator upwards.
NOTICE! The GUI informs you how much the collimator needs to be adjusted and in which
direction. One full turn of the screw (360°) equals about 0.7 mm.
2. To rotate the collimator CLOCKWISE (CW)/COUNTER CLOCKWISE (CCW), loosen the 2 upper
locking screws (1), the lower locking screw (2) and turn the adjustment screw (3):
a) Clockwise to turn the collimator clockwise.
b) Counter clockwise to turn the collimator counter clockwise.
NOTICE! You may also loosen the screws 2 and 3, turn the collimator to the required position
by hand and then tighten the screws.
NOTICE! Use the angle scale on the tubehead to determine how much you have rotated the
collimator.
3. After the adjustments, tighten the locking screws and redo the collimator calibration to verify the
adjustment.
9.11.4 CEPH primary collimator adjustment

If the CEPH Tube Sweep Calibration has failed due to the collimator being too high/low or tilted, adjustment
is required.
NOTICE! After the adjustment, all cephalometric calibrations related to radiation must be performed
again.
1. Detach the CEPH tubehead upper cover screw and pull the cover off.
NOTICE! The tubehead rear cover may fall down after the tubehead upper cover is detached.
2. Pull the tubehead rear cover off.
3. Pull the tubehead front cover locking piece off and detach the tubehead front cover.
To tilt the collimator in UP/DOWN direction:
a. Loosen the 2 screws on the sides of the collimator assembly.
b. Adjust the tilt by turning the tilt adjustment screw. The amount of tilt can be inspected from the scale
at the end of the collimator.
• Turn the adjustment screw clockwise to tilt the collimator upwards.

• Turn the adjustment screw counter clockwise to tilt the collimator downwards.
To rotate the collimator LEFT/RIGHT:
a. Loosen the indicated collimator assembly installation screws (3 pcs).
b. Rotate the collimator assembly by hand. The amount of rotation can be inspected from the scale on
the tubehead.
4. After the adjustments, tighten the loosened screws and rerun the CEPH Tube Sweep Calibration to
verify the adjustment.
9.11.5 CEPH secondary collimator adjustment

If the CEPH Secondary Collimator Calibration has failed due to the collimator being too high/low or tilted,
adjustment is required.
NOTICE! After the adjustment, all cephalometric calibrations related to radiation must be performed
again.
1. Adjusting the collimator height:

a) Loosen the collimator plate locking screws.
b) Adjust the height of the collimator plate by turning the height adjustment screw.
• Clockwise to move the collimator downwards.

• Counter clockwise to move the collimator upwards.
2. Adjusting the collimator tilt:
a) Loosen the upper collimator plate adjustment screw.
b) Adjust the tilt of the collimator plate by turning the tilt adjustment screw.
• Clockwise to rotate the collimator counterclockwise.

• Counterclockwise to rotate the collimator clockwise.
3. Tighten the locking screws and redo the collimator calibration to verify the adjustment.
NOTICE! When reinstalling the PAN/3D tubehead rear cover you must first remove the
tubehead plate from the PAN/3D tubehead rear cover.
9.11.6 Ear rod adjustment

If the CEPH Mechanical Calibration has failed due to the poor alignment of the ear rods, adjustment is
required.
9.11.6.1 Ear rod assembly rotation adjustment

3. Hold the ear rod assembly in place and loosen the ear rod assembly rotation locking screw.
4. Rotate the ear rod assembly by hand according to the instructions given on the GUI during the CEPH
position calibration.
5. Tighten the locking screw.
6. Verify the correct ear rod assembly alignment by performing the CEPH position calibration.
7. Install the detached cover.
9.11.6.2 Ear rod height adjustment

upper cover.
8. Loosen the ear rod height locking screws (2 pcs) and adjust the eccentric screw to lift/lower the ear
rods as required.
NOTICE! The ear rod assembly has height indicators to be used as guides.
9. Tighten the ear rod height locking screws.

10. Verify the correct ear rod height by performing the CEPH position calibration.
NOTICE! Remember to press the lower head support cover back against the upper cover to
reattach it.
9.11.6.3 Ear rod tilt adjustment

upper cover.
8. Loosen the ear rod tilt locking screws (2 pcs) and adjust the eccentric screw to adjust the ear rod tilt as
required.
NOTICE! The ear rod assembly has a tilt amount indicator to be used as a guide.
9. Verify the correct ear rod tilt by performing the CEPH position calibration.
NOTICE! Remember to press the lower head support cover back against the upper cover to
reattach it.
9.11.7 Patient positioning light adjustment

If the positioning lights are aligned improperly, adjustment is needed to ensure correct patient positioning.
9.11.7.1 Horizontal and midsagittal lights

1. Detach the carriage back plate, back panel cover, mirror, lower shelf tray and the carriage side covers.
See chapter Removing covers - CARRIAGE on page 138 for more information.
2. The positioning lights are held in place in a fixture with one screw. Loosen the screw to release the light.
Horizontal lights Midsagittal light
3. Align the light by rotating it and tilting it up/down.

4. Tighten the fixture screw.
5. Adjust the angle of the midsagittal light fixture using the black eccentric screw located on the right side
of the light fixture.
6. Attach the Geometry Calibration Phantom to the device.

7. GUI: Select Device geometry calibration or PAN geometry calibration from Calibrations menu.
8. All PAN/3D patient positioning lights come on. Check that the Horizontal lights hit the horizontal grooves
and the Midsagittal light hits the vertical groove on the phantom to ensure that the positioning lights are
correctly aligned.
9. Realign the lights if they are still not aligned correctly.

NOTICE! When attaching the left side cover, ensure that the horizontal lasers sit in the middle of
the groove so that the cover does not block the positioning light beam
9.11.7.2 Tilt light
1. Detach the Layer laser cover from the lower shelf by detaching a screw on the underside and pulling it
out.
2. If you need to rotate the light, loosen the screw A. If you need to reposition the light assembly, loosen
the screw B and move the assembly sideways by turning the screw C.
3. Tighten the screws A and B.

4. Attach the Geometry Calibration Phantom to the device.
5. GUI: Select Device geometry calibration or PAN geometry calibration from Calibrations menu.
6. All PAN/3D patient positioning lights come on. Check that the Tilt light hits the vertical groove on the
phantom to ensure that the positioning light is correctly aligned.
7. Re-align the light if it still not aligned correctly.

8. Install the detached cover.
9.11.7.3 CEPH FH light
1. The positioning light is held in place in a fixture with one screw. Loosen the screw to release the light.
2. Realign the light by rotating it and tilting it up/down.

3. Tighten the screw.
4. GUI: Select CEPH head support calibration from Calibrations menu.
5. Press the HOME button on the patient positioning panel to drive the device to CEPH HOME position.
6. The cephalometric FH light comes on. Check that the light goes through both of the round alignment
markings in the middle of the 2D sensor cover.
7. Realign the light if it still not aligned correctly.

8. Reinstall the detached covers.
9.12 After service work

NOTICE! Always follow these instructions when you finish the service work and before you hand
over the device to the customer.
1. Re-install all covers that you have removed.

2. Carry out electrical safety test as instructed in Safety tests for maintenance on page 250.
3. Calibrate the device, see chapter When to calibrate the device on page 76 for more details.
10 Safety tests for maintenance

Carry out all service and post repair electrical safety testing in accordance with the IEC 62353 standard and/
or in accordance with any local, state and national standards related to in-service and post repair electrical
safety testing of dental/medical x-ray devices.
Carry out in-service and post repair electrical safety testing after you have installed, repaired, maintained,
and serviced the device. Additional in-service and post repair electrical safety and other testing information
is also included in the OP 3D Installation manual supplied with the device.
Pay particular attention to the measurements in chapters Protective earth resistance measurement on page
250 and in chapter Leakage current measurement on page 254. Refer to the IEC62353 standard for
more information on the tests.
Referenced standard
• IEC 62353:2007, Medical electrical equipment – Recurrent test and test after repair of medical electrical
equipment
10.1 Warnings and precautions

Observe any international, national and local electrical and safety requirements with regards the
measurements and connections of dental x-ray equipment to a power supply.
Familiarize yourself with the measurement equipment, safe and correct use of it, and with any warnings and
precautions in accompanied documentation.
10.2 Measurement equipment
Use test equipment that is specifically designed to be used with the IEC 62353 standard. For example: Fluke
ESA612 Electrical Safety Analyzer for IEC 62353.
Always follow the instructions supplied with the test equipment that you are using. Also, familiarize yourself
with the relevant electrical standards for this test equipment. The measurement equipment must comply to
the requirements as specified in the IEC 62353 standard.
10.3 Protective earth resistance measurement

Purpose of the protective earth measurement is to ensure that the protective earth conductor connects all
accessible conductive parts of the device, which may become live in case of a fault, in a proper and safe
way to the protective earth terminal of the mains plug.
The testing is done in 2 phases:
1. Verifying the condition of the power cord:
• DUT with detachable mains power supply cord
• DUT with permanent power supply cord
2. Verifying the whole protective earth path (to the test points)
• DUT with detachable mains power supply cord
• DUT with permanent power supply cord
NOTICE! Measurements shall be performed using a measuring device able to deliver a current of at
least 200 mA into 500 mΩ. The open circuit voltage shall not exceed 24 V.
NOTICE! The measurement equipment shall guarantee that during the measurement protection
against electric shock is effective by suitable means of IEC 61010-1. Refer to IEC 62353 for more
information.
10.3.1 Verifying the condition of the power cord

1. Disconnect the mains power supply cord from the wall outlet and the device (detachable power cord) or
from the device (permanent power cord).
2. Check the mains power supply cord:
• Are there visbile damages to the cord?
• Replace the cord if it is damaged.
3. Measure the protective earth conductor resistance.
a) For detachable mains power cord:
1. Stretch the mains power cord to its full length.
2. Measure the protective earth conductor resistance from end to end, see figure below:
Figure: Mains power cord earth conductor measurement contacts

NOTICE! Be careful not to damage the contact with the probe when connecting it to
the device side plug.
3. Use opposite polarity of the measuring equipment and measure the protective earth
resistance of the mains power supply cord as described above.
4. Flex the mains power cord to different directions and monitor that it does not cause any
variation in the earth conductor resistance.
NOTICE! If flexing of the mains power cord causes variation to the earth conductor
resistance or if the resistance becomes higher than measured earlier, replace the
mains power cord.
b) For permanent power supply cord:
1. Measure protective earth resistance between the protective earth connection in the mains line
and the power supply cord plug (see figure Mains power cord earth conductor measurement
contacts).
2. Use opposite polarity of the measuring equipment and measure the protective earth
resistance of the mains power supply cord as described above.
3. Flex the mains power cord to different directions and monitor that it does not cause any
variation in the earth conductor resistance.
NOTICE! If flexing of the mains power cord causes variation to the earth conductor
resistance or if the resistance becomes higher than measured earlier, replace the
mains power cord.
4. Check that the earth conductor resistance is less than 100 mΩ.
NOTICE! If the measurement result is 100 mΩ or higher, replace the mains power supply cord.
5. Record the measurement results.
10.3.2 Verifying protective earth path to the accessible parts test points
10.3.2.1 Protective earth measurement set-up diagrams

Permanent installation:
Non-permanent installation:
10.3.2.2 Measuring earth resistance to accessible conductive parts

NOTICE! The mains power supply cord must be attached to the device.
1. Measure the protective earth resistance between the applicable measurement points A and B:
Measurement point A - Power supply
Permanent installation: Non-permanent installation:

The protective earth connection in mains line, see The earth pin of mains cord plug
Protective earth measurement set-up diagrams
on page 252.
NOTICE! With permanent installation, the resistance of protective earth connections in the
supply main may be taken into account.
Measurement points B - Device
Back panel fixing screw: Patient handle fixing screw (either):
Measurement points B - CEPH unit
CEPH tubehead top cover screw: CEPH head support mount top cover screw
(either):
2. Measure the protective earth resistances with the opposite polarity of the measurement equipment.
3. Check that the protective earth resistance is less than 300 mΩ.
4. Record the highest value.
10.4 Leakage current measurement

NOTICE! The leakage current measurement can be performed only after the protective earth
measurements have been completed with passed results.
The purpose of the leakage current measurement is to verify that there are no leakage currents, which
would exceed the allowed limits, flowing from the mains parts via the accessible conductive parts or the
applied parts of the device to the earth.
Leakage currents that exceed the allowed limits indicate that there is a failure either in the device´s
connections or in the device itself, and that the device is potentially unsafe to use. If the leakage current
measurement fails, the use of the device must be stopped until the device or its installation has been
repaired and confirmed to meet the requirements.
NOTICE! Steps 4 and 5 in chapter Measuring leakage current on page 254 apply only to cases
where the polarity of the mains plug can be changed to opposite. This may not be possible in
permanent installation.
The measurement circuit principle for the direct method is shown in the figures below:
Permanent installation Non-permanent installation
10.4.1 Measuring leakage current

NOTICE! Steps 4 and 5 apply only to cases where the polarity of the mains plug can be changed to
opposite. This may not be possible in permanently installed connection.
1. Connect the measurement device (MD). See the figures in chapter Leakage current measurement on
page 254.
NOTICE! With permanently installed power cord, additional test cord may be required, see
figures in Leakage current measurement on page 254.
2. Measurement in power OFF condition:

a) Ensure that the main power switch of the device is in OFF position.
b) Record the leakage current reading given by the MD.
3. Measurement in power ON condition.
a) Power on the device and wait it to complete the start up sequence.
4. Measurement in power OFF condition with opposite polarity of the mains plug.
a) Power down the device.
b) Turn the mains power supply cord plug to opposite polarity.
c) Record the leakage current reading given by the MD.
5. Measurement in power ON condition with opposite polarity of the mains plug.
a) Power on the device and wait it to complete the start up sequence.
6. Check that the measured leakage current value in any of the cases measured is less than 500uA.
10.5 Results of tests and evaluation

All tests performed must be documented comprehensively. The set of documentation must contain the
following data, at the minimum:
• Identification of the testing body (company, department)
• The name(s) of the person(s) who has/have performed the testing and the evaluation(s)
• Identification of the equipment/system (type, serial number, inventory number) and the accessories
tested
• Tests and measurements
• Date, type and outcome/results of visual inspections:
◦ measurements (measured values, measuring method, measuring equipment), functional testing
◦ functional testing
• Concluding evaluation
• Date and confirmation of the individual who performed the evaluation
• If applicable (decided by the responsible organization), the equipment/system tested must be marked /
identified accordingly.
PaloDEx Group Oy reserves the right to make changes in specification and features shown herein, or discontinue the product
described at any time without notice or obligation.
Contact your PaloDEx Group Oy representative for the most current information.
Copyright © by PaloDEx Group Oy. All rights reserved.
DEXIS™ is a registered trademark or a trademark of Dental Imaging Technologies Corporation.
Headquarters
PaloDEx Group Oy
Nahkelantie 160 | FI-04300 Tuusula | FINLAND
Tel. +358 10 270 2000
https://dexis.com/contact-us
Find your local representative at

www.dexis.com

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ORTHOPANTOMOGRAPH™ OP 3D

224067-PTU rev. 1

9 Part replacement instructions..................................................................................... 136

10 Safety tests for maintenance.................................................................................... 250

Copyright © 05-2022 by PaloDEx Group Oy. All rights reserved.

Tel. +358 10 270 2000

2.4 Disposal and recycling

2.6 For the service manual user

3.2 General servicing precautions

• EMI enclosures and tightness of cases and screw contacts

3.5 Device modifications during service

3.7 Symbols that may appear on the device or its parts

Catalog or model number

Radiation emitting device

Type B Applied part

External warning light

Remote exposure switch

Protective earth (ground)

Total X-ray filtration

Caution: Federal law restricts this device to sale by or on the order of a

UKCA (UK Conformity Assessed) marking

Swiss authorised representative

Russian GOST R certification

Fragile, Handle with Care (Packaging)

This way up (Packaging)

Keep dry (Packaging)

Maximum number of boxes that can be stacked on the bottom box

Z Column UP/DOWN movement

7. Back panel cover 8. Carriage back plate 9. Lower shelf tray

ROTATING UNIT COVERS

10. 2D Sensor covers with collars

LOWER SHELF COVERS

CEPHALOMETRIC UNIT COVERS

7. Ceph head support lower cover

1. Type label 2. Sensor label 3. THA label

4. PAN/3D collimator label 5. Filtration label 6. Warning label

CEPHALOMETRIC UNIT LABELS

1. Cephalometric arm label 2. THA label 3. CEPH primary collimator label

4. Filtration label 5. CEPH secondary collimator

4.1.5 Status indicator light

4.1.6 Patient positioning panel

4.1.7 Emergency stop switch

To release the emergency stop switch, rotate it clockwise.

4.2.2 Circuit boards overview

The device also contains 7 smaller boards:

4.2.5.1 Mains power configuration

Mains connection type configuration

Mains power configurations:

Mains voltage configuration

Fuse Value Type

100-120VAC 15A Littelfuse 326 (SlowBlow)

F3 220-240VAC 10A Cooper Bussmann (Time Delay) S506-2-R

For fuses in circuit boards, see:

FW/HW compatibility table

Circuit board Circuit board revision Required FW version

4.3.1 i2000 image capture board

4.3.2 i3000 Main control board

H8 Green ON/blink MPU STAT0 SW controlled LED

H12 Green ON Photo interrupter power on

4.3.3 i4000 power supply board

F3 8AT/250Vac (5x20mm) Cooper Bussmann Yes

4.3.4 i4100 back panel board

4.3.5 i6000 user interface board