Chapter 4

Emotions and Moods

Organizations have realized that employees’ emotions and moods are pervasive in the
workplace. The emotions and moods are not only a common part of work life but have an
important role to play in one's job performance and satisfaction. Emotions and mood can
affect the character, personality, disposition , and motivation. They can affect a person's
physical well-being, judgement, and perception. Emotions and mood can cloud judgment
and reduce rationality in decision-making. Workers who showcase positive emotions are
sufficiently armed to impact their fellow workers constructively. Employees are only
human, and humans are emotional creatures. Addressing emotions is important for
recognizing the employees for who they are and improving the emotional culture.
Understanding and managing the emotions of the employees at work is only the first step.