DTDC

(Delhi Tourism Development Co-operation) DTDC franchise was incorporated under the name DTDC Courier & Cargo Ltd. in 1990. Through its effective network of business partners, the courier services franchise has expanded its network all across the country with in 17 years. The goods delivery services franchise, which has the largest domestic delivery chain, was the first company to introduce franchising concept in the Indian courier industry. With its headquarters at Bangalore, the courier services franchise serves 10,000 pin code areas through its four zonal offices. The goods delivery services franchise has more than 4,000 franchised outlets and is supported by 176 branch offices. The DTDC franchise has spread its overseas network to serve the major global cities as well. With a turn over of Rs.500-Crore, the transportation services franchise is all set to venture further into the business. With the launch of the DTDC Shopping Net, the courier services franchise has made its presence felt in the domain of internet shopping. Shortest possible transportation time is exactly what the transportation services franchise constantly assays to achieve. Effective training is provided by the DTDC franchise to its employees and franchisees in order to help them in saving time in delivering goods with out making any compromise on quality standards.

ABOUT DTDC
DTDC Courier & Cargo Ltd. is one of the leading Express distribution company in India covering both domestic and international services. Incorporated in the year 1990, DTDC is in its 21st year of operations in India. It has a large delivery network covering close to 10,000 Pincodes giving its customers the best reach in the country. Its efficient international network spans over 240 global destinations supported by its own offices in US, UK, DUBAI, SINGAPORE, CANADA, BANGLADESH, HONGKONG, SRI LANKA, NEPAL, TURKEY and associate offices in all the important global destinations. Head quartered in Bangalore DTDC has its Zonal offices in Bangalore, Mumbai, Delhi and Kolkata supported by 300 plus own offices and over 5400 channel partner offices spread across the country delivering over 100 million shipments every year. Company has the state of art IT infrastructure to support their operations and has built many customized applications for its corporate clients. Under the able leadership of Mr. Subhasish Chakraborty, the founder chairman of the organization , DTDC has an efficient team of management professionals who are working round the clock delivering value to their customers. DTDC has been innovating constantly to provide products and services that meet customers current and future needs. Today you will find DTDC offering wide range of services like Express courier, cargo, end to end supply chain solutions, Retail services like ticketing solutions, bill payments, Mobile & DTH top ups apart from Training supply chain professionals through its supply chain training institute. DTDCs Customer profile cuts across the industry verticals covering banking, insurance, telecom, manufacturing and IT. Company provides excellent solutions for E commerce business

and has capability of seamless integration of applications with the customer providing efficient transaction and database management. DTDC has strategic equity participation by ADAG group. DTDC plans to consolidate its growth and its vision is to interface with customers more often in their value chain by offering wide range of products and services.

SERVICES
DTDC with 13,000 individuals as its strength, delivers at over 10,000 zip (pin code) areas, handling 10 million consignments every month. DTDC serves over 240 international destinations. DTDC is India's Largest Domestic Delivery Network Company offering various custom made services ranging from Domestic to International. DTDC delivers to the remotest places in India with the help of 4,000 business partners spread across the length and breadth of India.

About Dtdc Courier And Cargo

DTDC Institute of Supply Chain Management offers CLASS ROOM and ONLINE Courses on various functions of Logistics & Supply Chain Management Today you will find DTDC offering wide range of services like Express courier, cargo, end to end supply chain solutions, Retail services like ticketing solutions, bill payments, Mobile & DTH top ups apart from Training supply chain professionals through its supply chain training institute Under the able leadership of Mr. Subhasish Chakraborty, the founder chairman of the organization, DTDC has an efficient team of management professionals who are working round the clock delivering value to their customers

Domestic Fuel Surcharge...

We would like to convey our gratitude and sincere thanks for your continuous support and patronage, which has made DTDC the Largest Express Delivery Network in India, DTDC now cover more then 10,000 pin codes in India, 240 destinations all over the globe. To provide you better and better services, DTDC has always strived hard to improve its systems and process through huge investments in technologies. DTDC is the only company, which has introduced DTDC PLUS an express priority product with guaranteed next day delivery or 100% money back. Over the last two years, DTDC has heavily invested in expanding our Operations, hubs and

branch network. We have made large investments in manpower, training and quality improvements under ISO 9000:2000 standards. All this will bring better and improved services to our esteemed customers. While we have been making all this improvements, global scenario on Fuel Prices has been changing dramatically. For over seventeen years, DTDC avoided charging Fuel Surcharge to our customers. However last year, we were forced to introduce a very minimal 10% FSC to our customers and rest of the increased costs were absorbed by the company. However over the last six months there is no let up in inflation, which has caused huge cost escalations across the services used by DTDC. We are seeing tremendous cost escalations in ground transportation such as Cargo Vehicles, bike riders, bus fares etc. The escalation in Aviation Turbine Fuel has also led to the tremendous hikes in the Air Freights leading to increase in related costs. With such escalations, it has become impossible to carry on further. While costs have gone up by more then 25-40%, we have decided to increase our fuel surcharge by only 8%. We have estimated that Oil will settle around $110 per barrel soon and hence increasing our FSC to 30% with immediate effect from 1st January 2011. We sincerely wish that you will understand our situation.

DTDC Intracity Courier is the subsidiary for the purpose of speedy intra-city deliveries and mass mailing activities. This Service is available in eight cities. Any consignemnts booked within the city will be delivered by the next day if booked in any DTDC Offices or Franchisees in the city through the DTDC Intracity Courier. Services will expand to 25 cities by this year end. DTDC Intracity Courier Will be useful for those organizations dealing with large volumes of intracity consignments like the banks, financial institutions, insurance companies, cellular operator's etc.., Benefits:

Assured Delivery Quality Delivery Delivery Of Mass Mailers Tracking

Mode Of Service Rate (Upto 100 gms Only ) For Regular Delivery without POD (Proof of Delivery) Rs. 10/For Regular Delivery with POD (Proof of Delivery): Rs. 15/*Addnl. 100gms or part thereof .....Rs. 2/-

VISION:
Top-Of-The-Mind-Recall: Establish Number One Position Offer Best Quality of Products & Services to our Customers Unique Innovations to satisfy Customers Needs To build one of the largest, fastest and reliable intra-city courier Express Company having a national reach of 25 Cities with a delivery capacity of one million pieces a day.

MISSION:
To Provide Quality Service to our Customers through Cutting Edge Technology To be a part of our Customers Balance Sheet To gain unparalleled reputation with our Customers and Competitors To achieve excellence in Reach, Vision & Management Strategies

Anil Ambanis Reliance Private Equity, a division of the listed Reliance Capital, has acquired a 44 per cent stake in DTDC Courier and Cargo Ltd, a large Bangalore-based courier and express player, for Rs 65 crore.

Conclusion
DTDC provides professional service and its service concept caters to the needs of its target market. It constantly seeks to improve its existent products and based on the requirements of its customers and the business environment, it introduces new products such as . It has also incorporated ecommerce and use of e-mail for the convenience of its customers. However, it can improve in the areas of grievance redressing and in the area of providing cost effective benefits for the products and services. It should also look at increasing accessibility to remote areas and foreign locations.