60STUDY GUIDE .COM , Critical to Quality (CTQ) by Ted Hessing Critical to Quality requirements relate to customer expectations and needs around the quality of your output. ‘Some examples of CTQ requirements are: + Mobile phone screen does not break when dropped from a height of three feet onto concrete. + Engine part size variance of less than 0.5%. + Tensile strength of a steel girder must be at least 1000 MPa. KIN Alack of quality will quickly get your company a negative reputation, CTQ Requirements vs Drivers Drivers, or Critical to Client requirements, are what your clients want, expect, or need. Critical to Quality requirements are the conditions that your output has to meet in order to answer the drivers. You'll often have more than one CTQ requirement per driver.Occasionally ~ especially in the construction industry - you might find that the drivers are specific enough to translate directly into CTQ requirements. Generally, though, the two will be different - but the CTQ will flow from the drivers. Examples of drivers and CTQ requirements Driver CTQRequirement(s) My online accounting software will be available 24/7, Down-time of less than 10 minutes per week. Protection from denial-of-service attacks. Distributed servers. My mobile phone will be durable and stand up to occasional minor drops. Break-resistant screen to height of 1m. Reinforced edges with internal padding. ‘Table: Drivers vs CTQ requirements How to Develop CTQ Requirements ACTQ tree is a common too! that we use to put together CTQs. Itconsists of three primary sections: + Customer requirement: This is what the customer might express to you as a concern. For example, I like my coffee really hot and milky!” + Drivers: The customer requirement broken down into action points. For example, “High temperature” and percentage of dairy milk’ tigh + CTQrequirements: These are your manufacturing guidelines to meet the drivers. For example, "Full-cream pasteurized dairy milk and “Milk frother heats to at least 203°F", ‘The end result for the above example would look something like this:Customer Driver cTQ requirement requirement Vi aicolataig clematis 203°F eam a ciel eli CoiaS NITRO lee ollie Hot and milky least 210°F (fol av olga) eR areola milk High percentage of dairy milk Image: Critical to Quality Tree diagram 1. Customer requirements Start with your customer requirement. What do your customers want in regards to quality? You'l typically come up with more than one of these. Use each in a different CTQ tree. 2. Drivers Break down your customer requirement from the previous step into drivers. Think about what exactly your customer is really expecting. Or to put it another way: what traits of your end product must be in evidence for the customer to decide that it has met their requirement? 3.CTQ requirements From the drivers, decide on what internal requirements you need. These will help you to produce a product that meets the driver conditions. They are also benchmarks that you would use to perform QA tests. Elements of Good CTQ RequirementsGood CTQ requirements are: ‘+ Specific: They need to be clear and easily understood. ‘+ Measurable: Unlike customer requirements, which can be highly subjective, CTQ requirements must be objective. If you can't measure it, it's not agood CTQ. + Applicable: They must directly relate to your customer requirements. Remember, CTX requirements are customer focused. + Testable: Your staff must be able to check that your product meets CTQ requirements. CTQ Videos Six Sigma Measures (CTQs) Video: Six Sigma Measures (CTQs)Ted Hessing l originally created SixSigmaStudyGuide.com to help me prepare for my own Black belt exams. Overtime I've grown the site to help tens of thousands of Six Sigma belt candidates prepare for their Green Belt & Black Belt exams. Go here to learn how to pass your Six Sigma exam the ‘st time through! View all posts This entry was posted in Define and tagged ASQ, Black Belt, Green Belt, |ASSC. Bookmark the permalink. Comments (10) Deepak December 29, 2017 at 4:31 am Very good information. What is basic difference in cp & cpk.Ve deepak@hoymailcom Reply oO Six Sigma Study Guide December 29,2017 at 9:07 am Deepak, you came to the right place. Check out this articleon Cp& Cpk. Reply ©) wa March 23, 2020 at 4:37 am Iwant to learn mor about that Reply @ Ted Hessing March 23,2020 at 7:03 am What exactly would you like to know? ReplyJohn Cerny January 13,2022 at 8:40 am HiTed, |1was just looking at you site, regarding CtQs, and have a question for you. | hope | got your email address correct, since you didn’t write it in the traditional sense. Ifyou did receive this, will you please tell me the difference between CtQs and non-CtQs? In other words, the product management team provide alist of VoC reports, and from those, CtQs are generated, and technical re- quirements will be created from the CtQs for engineering to go off and design and produce a product. However, are ALL technical requirements derived from CtQs? Can there be more technical requirements than CtQs? | am rather new to CtQ, DFMEA, etc,, and an trying to learn as much as I can so | can do my job. Oris there a list of CtQs and other general requirements from the product management team, and both get translated to either technical CtQs or technical general specification? I hope lam clear. ‘Thanks for your consideration. Respectfully, John Reply Ted Hessing January 29, 2022 at 4:07 pm HiJon, Sorry for the delay answering here. Yes, there can be several other kinds of requirements. Please see Critical to X.here, Best, TedReply John Cerny s February 9, 2022 at 9:00 am HiTed, ‘Thanks for your reply and resources to read regarding CtQ. Please allow me to clarify my original question further. Now that l understand there are multiple Critical to"X” require- ments (from your article), I need to ask my original question again, ie. are all requirements critical? Must all engineering requirements stem from VoC and the drivers? ADFMEA uncovers potential failure modes, which then helps one focus on resolving prob- lems before the product hits the market. I consider the high RPN and SEV numbers CtQs, which are mostly safety and performance-related. So, it appears to me that CtQs come from two directions, i. the VoC and the DFMEA, and these two lists of CtQs should be managed by quality. | do not think all technical specifications are critical to quality, e.g, height of box, weight of box, shape of PCBA, etc., and yet all requirements should find their origin from the VoC. So, are there VoC requirements that are not critical, and how does one determine whether they are critical? (VoC tends to imply critical to me.) | hope this clarifies my question. It appears to me that the CtQs uncovered during the DFMEA and those form the VoC can have overlap, (Venn diagram-like), but yet they are dif- ferent lists. And if VoC requirements do not drive every technical specification, then how can engineering create requirements that do not have their origin in the VoC? | sure hope tis clarifies my original question. Respectfully, JohnReply Ted Hessing 2 February 13,2022 at 11:59 am HiJohn, I'm thinking a Venn diagram where VOC is one circle, risk is another, and strategic imperatives is a 3rd might be helpful here. There will be an area of overlap - do those first. Then evaluate the other items with the most overlap. In short, just be cause you can (or you've been asked to), doesn't mean you should. Here are some other thoughts: VOC or VOX and risk items (like those resulting from a FMEA) be weighted in- dependently. After all, no business has infinite resources to attack items, (One school of thought is that ROI should drive prioritization. And that can be true in a sense. But you can also go broke chasing all items. Personally, | favor filtering all demands and requirements as follows: First, find the non-discretionary items. These are often risk items that will kill you or shut you down or are simply ‘table stakes’ (lke security, regulatory, leg- islation, health) and add them to the list. Then, take the VOC items and perhaps interpret through something along a Kano mode! to see what would really move the needle for your business.ives to the vision of From there you can marry the necessary and possible ini the executive team through an exercise like Hoshin Kanri Now that you have a translation take all of the actual, practical projects and prioritize them in a sequence using Weighted Shortest Job First method. Reply Rajanikant Patel January 28,2022 at 9:23 pm can you please give an example of the CTQ requirement - Testable: Your staff must be able to check that your product meets CTQ requirements? Reply Ted Hessing January 29, 2022 at 4:15 pm Hi Rajanikant, Can you give me more details to your question? | may be over simplifying this in my head but | think of this in the same way that | think of Measurable in SMART goals. Here's a quote from another site that I like:Jane and her product team want to grow the number of their mobile app users ~ but by how much? If they get even one new signup, that's technically positive growth - so does that mean they're done? Same goes for their strategy; how many platforms will they adver- tise on? ‘To make this SMART objective more impactful, Jane should incorporate measurable, track- able benchmarks. (Reference) Reply This site uses Akismet to reduce spam. Learn how your comment data is processed.