G2

NICE CXone Omnichannel Routing.

Titulo

NICE CXone is transformative and profitable for your call center.

1) Que es lo que mas te gusta?

Ability to download calls.

Allows agent flexibility for work dates.

Easy to use navigation.

Precision of the phone number.

Audio clarity.

Record all interactions.

2) Que es lo que mas te disgusta?

When idle, NICE inContact gives an error when trying to update.

Lag/timing issues when agents answer calls that drive up QA scores.

3) Que problemas estas resolviendo?

NICE CXone Omnichannel Routing allows us to forecast, receive calls, emails and chats.

Because it's cloud-based, it allows flexibility for our agents and helped us get rid of an old desk phone
system.

The product addresses our need for a complete system that does everything for us instead of multiple
systems.