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Opera PMS Training Overview

This document contains notes and guidelines for hotel staff on various operational tasks including: 1) Payment procedures for different room rates, noting that the company will cover certain rates while extras are paid by guests; pre-authorization amounts and codes are also mentioned. 2) Common issues that may come up like checking credit card authorizations, late checkouts, extra occupancy fees, and ensuring proper forms are signed. 3) Check-in and check-out procedures such as copying IDs and passports, printing invoices, getting payment, and contacting other staff. 4) Notes on guest preferences, profiles, and any issues they had with past rooms or services.

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Mamado Saad
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12K views2 pages

Opera PMS Training Overview

This document contains notes and guidelines for hotel staff on various operational tasks including: 1) Payment procedures for different room rates, noting that the company will cover certain rates while extras are paid by guests; pre-authorization amounts and codes are also mentioned. 2) Common issues that may come up like checking credit card authorizations, late checkouts, extra occupancy fees, and ensuring proper forms are signed. 3) Check-in and check-out procedures such as copying IDs and passports, printing invoices, getting payment, and contacting other staff. 4) Notes on guest preferences, profiles, and any issues they had with past rooms or services.

Uploaded by

Mamado Saad
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Opera (pms) Training: Provides guidelines for cashier operations within the PMS system, including self-payment and guest communication procedures.

Opera ( pms) training

Cashier comment

• Self-payment
• Company will cover accommodation on BB/HB/FB
• Company will cover accommodation BB only, Extras covered by guest
• payment by T\A before check in / check out
• B/T attached covering accommodation on HB
• Pre authorization amount …. Code (23456H)

Traces

• Please check with accounting if BT shown on our account or not


• Setup Birthday Decoration / Anniversary decoration & send comp tart
• Credit card not authorized ([Link] or Expedia)
• Late check out for free approved by head department.
• we need to follow payment / rest of payment
• comp form / special rate form need to be signed, [Link]
• we need to copy guest ID
• Extra bed / baby crib

Alerts

Check - in /
• Copy passport
• Call Mrs Norma Or Ms Menna To Welcome Guest Upon C-in

Reservation /
• Staff will pay at Reception directly for extra occupancy (35$ on fixed charge)
• Don’t change blocking / don’t move No post
• Confirm with guest that late check out isn’t available ….etc
Alerts Check - out /
• Print invoice last stay for guest " DBL supp" 35 $ per night
• No C/out without payment, and if agent doesn’t pay contact Mr.….
• Guest has another reservation as of tomorrow
• Mini bar check amount ……... LE, guest has to sign it
• urgent call guest relation upon c-out to meet him

Preferences

• Room features

Profile notes

• Brigadier Mohamed El Abassy Manager Of General Sherif Office


• Worley Energy General Manager
• Guest didn't prefer room …….. / or guest prefer room No…….
• Guest was upset from the old room No……. Because of…………..etc.
• guest had a problem with air-condition at room……………………etc

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