Concierge “NEED TO KNOW” Checklist

Example Only: Modify this list to suit your location / popular attractions / guest requirements.

Location / Attraction Can verbally Demonstrates Demonstrates

advise ability to find competency
information information in task
Local Taxi Where/ How to flag/Cost
Local Taxi Motorcycles Where/ How to flag/Cost
Distance to Airports Don Muang
Suvarnabhumi
Travel time Peak Don Muang
Busy Don Muang
Off Peak Don Muang
Travel time Peak Suvarnabhumi
Busy Suvarnabhumi
Off Peak Suvarnabhumi
Directions to City Driving
Impact Link / BTS
Directions to Railway Station
Directions to Bus Terminal
Directions to Impact
Convention Centre Halls
Hospital English / International
Thai / Local
Doctors Clinic English / International
Thai / Local
Police Station
Embassy’s
Immigration
Churches
Temples
Pharmacy
Bank
ATM
Foreign Exchange
Supermarket
Launderette
Movie Theatre
Local Shopping Mall
Liquor Store
Post Office
Phone/Sim Cards
Adaptors / Voltage Various appliances

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Restaurants Various Cuisines
Fast Food
Tours / Attractions Royal Palace
Wat Arun
Temple of the Reclining
Buddha (Wat Pho)
Can provide details and Grand Palace & Wat
directions. Prakeaw
Can advise good tour MBK / Central World
company’s and assist Chatuchak Markets
making reservations Jim Thompson’s House
Snake Farm
Khao San Road
Floating Markets
China Town
Ayutthaya day trip
Sporting Venues Golf Courses & Prices
Spa
Tennis
Gymnasium
Swimming Pool
Running / Cycling Routes
Valet Parking Cost
Vehicle size restrictions
Key procedures
Self-Parking Cost
Vehicle size restrictions
Key procedures
Off- site Parking Cost
Vehicle size restrictions
Key procedures
Directions
Storing Luggage Correct Tagging
Luggage Room Log
Correct storing of items
Retrieval Procedure
Delivering Bags Accompany guest
Entry to room
Placement in room
Group Luggage Delivery
Retrieval
Heavy luggage Correct Lifting
Messages Correct recording
Method of delivery
Telephone Correct technique

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 Transferring calls
Placing on hold
How to dial International
Cost of calls
Silent Bookings If guest request to them
If receive enquiry
Use of Pseudo names
Key Control Correct process followed
Understand significance
Lost master key
Newspapers
Cleaning Responsibility Their area
Lobby
Driveway
Babysitters English Speaking
Thai Speaking
Chinese Speaking
Internet instructions In-room
Mac Corner
Provide assistance in room Energy Key
Air Conditioner
TV Remote
Telephone
Lights
Room Status Pad

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