JOB DESCRIPTION

Job title : Bellboy Grade :

Reports to : Front Office Manager Department : Front Office
Supervises : F.O Store and guest luggage, lobby Last review date : 02 July 2012
tidiness and Business Centre

JOB SUMMARY

To provide best service applicable for the guests to assure maximum guest satisfaction possible, assisting the guests with their luggage,
escort guests to their rooms, attend to guest inquires, shift guests complaints and requests to the GSA/MOD
Follow the hotel policy and procedures.

DUTIES

Financial 1- Keep the luggage of guest safe to avoid any compensation might paid to guest in case if lose or damage.
Responsibilities:
2- Keep hotel equipment in good condition and use it properly.

Operational Guest Service

Responsibilities:
1- Personally attend to guests needs, assist with escort, assist with luggage upon check in and out, handle
guests inquiries like taxi, directions …etc.

2- Create and offer a friendly atmosphere to the guests to make them feel home and to constantly attempt to
please all guests that he may come into contact with.

3- To follow all hotel policy and standards related to guest services and follow as well the hygiene
standards.

4- To shift the guests feedback swiftly to the management and take an action if applicable to get maximum
guest satisfaction.
5- Ensure a speedy telephone and sending message service at all times.
6- Ensure proper rapid follow up for all of the guest requests and complaints and make sure it is all done
then refer to the guests accordingly.

General

1- Ensure that hotel policies and procedures are adhered to at all levels.

2- Communicate with other departments to assure that that all departments with guests contacts are given
the service expected from the customer.

Marketing 1- To promote to our both hotels and our outlets.

Responsibilities:

Personnel and Training 1- Always attends the training done by FOM/MOD/F.O.S.V and make sure that all trainings will be
Responsibilities: implemented

Administrative 1- To fill up the attendance sheet on daily basis.

Responsibilities:

To carry out any other reasonable duties and responsibilities as assigned to

JD – Bellboy (Le Royal Hotels Kuwait) Page 1

Line Manager Initial: Amged Essam

Employee Initial: _______

 JOB DESCRIPTION

EXPERIENCE

Education Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and
understand the primary language used by the guests who visits the hotel.

Qualifications & Since Bellboy are front-line employees and deal with guests on a regular basis, customer service and
Experience communication skills are a must. Doormen must maintain a clean-cut, presentable appearance. Visible tattoos,
extreme hairstyles and excessive jewellery are not appropriate for workers in these positions. Team-players who
take direction well and show initiative are best suited for this kind of work.

Computer Computer literate preferable

COMPETENCIES

Personal Communication with Impact – Excellent oral and written communication skills. Ability to express thoughts,
feelings and ideas in a clear, succinct and compelling manner in both individual and group situations; adjusting
language to capture the attention of the audience.

Teamwork Balance team and individual responsibilities, exhibits objectivity and openness to others vies, contributes to
building a positive team spirit, supports everybody’s efforts to succeed.

Interpersonal Highest level of professionalism with the ability to maintain confidentially.

Skilled in all aspects of office procedures, including office and budget management.

Professionalism Approaches others in tactful manner, reacts well under pressure, treats others with respect and consideration
&Dependability regardless to their status or position, and follows through on instructions and commitment.

Other Adhere to set procedures for attendance and timekeeping.

To carry out any other reasonable duties and responsibilities as assigned to

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this
position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to
perform duties outside of their normal responsibilities from time to time, as needed.

Thus agreed and signed:

Line Manager

Name Date Signature

Employee

Name Date Signature

JD – Bellboy (Le Royal Hotels Kuwait) Page 2

Line Manager Initial: Amged Essam

Employee Initial: _______