INCIDENT REPORT

NAME OF PERSON COMPLETING THIS FORM: POSITION: Language Specialist

Glen Darren S. Longjas
DATE OF REPORT: 03/27/2023 SHIFT MANAGER ON DUTY:

INCIDENT
Date and Time of Incident: 03/27/2023

Name/s of Person/s Involved in the Incident:

One of Jonathan Rempillo’s calls
Description of Incident:

When I was listening to a call for evaluation, I noticed that the background noises are audibly
present on the audio recording. The voices of the agents conversing in the background are
noticeable.

@2:55 of the audio file. The applicant asked as to whether they were on speaker mode. The
applicant not complaining frequently is a good thing. What if the candidate is extremely
particular? This will raise concerns about their privacy and raise questions about data security.

It is preferable that we take action as soon as possible rather than dealing with the same issue
and damage control.

Witnesses (include contact details):

REPORTING OF THE INCIDENT

Incident Date: 03/27/2023
Reported to: Management
How is this incident reported (in person, email, phone): email

FOLLOW UP ACTION
Description of actions to be taken (Plan of Action):
Agents should not be talking when other agents are taking in calls.
Provide noise cancelling headset to agents.
Seat arrangement. No english historians should seat together during their shift.

I hereby certify that the above report is true and correct to the best of my knowledge.

__Glen Darren S. Longjas_____

Signature over Printed Name

© Tech-Synergy Transcription Dumaguete, Inc