Release Notes for PaperPort 14

Version 14.7
© 2019 Kofax, Inc.
Last modified: September 01, 2019

Please read this document for late-breaking or detailed information about Kofax PaperPort ® 14
that could not be included in its other documentation. It relates to both the PaperPort 14
Professional and the PaperPort 14 versions of the product. In the rest of this document, the name
PaperPort 14 is used for both versions unless Professional is used in the name. Up-to-date
information and a knowledge base are available on the PaperPort support web page
(https://www.kofax.com/products/paperport). You can access this directly from inside PaperPort
14, using the Product Information button in the Help ribbon.

These release notes discuss the following main topics:

Minimum System Requirements
Installation and Uninstallation
Cloud connection
Scanner Support
Known issues
Third-party licenses

Minimum System Requirements

To install and run PaperPort 14, your Windows-compatible PC must meet or exceed the following
requirements:
 A computer with an Intel® Pentium® 4, newer or equivalent processor
 Windows 7 with Service Pack 1, Windows 8.1, or Windows 10.
 Microsoft Internet Explorer 10, 11
 1 GB of memory (RAM)
 1,4 GB of free hard disk space for application files
 1024×768 resolution display with 16-bit (High Color) or higher
 Windows-compatible pointing device
 DVD-ROM drive for installation
 A compatible scanner with its own scanner driver software
 Web access is needed for product registration, activation, Scanner Wizard database
update and to download live updates for the program
 Web access is required to use cloud-related features of the product

To use Evernote connector, you need Microsoft .NET Framework 4.5.2. If it is not detected, it is
installed with the product.

If your computer does not meet some of these requirements, the installation will continue, though
some features might not work on your system. Ensure that you have the most recent Windows
Service Pack available.

Browser support
Bookmark features in PaperPort 14 can read bookmark data from the following browsers:
 Internet Explorer
 Mozilla Firefox
 Google Chrome

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Application compatibility
The following Kofax products are supported by this release:
 OmniPage® 18, Ultimate (version 19)
 PDF Converter Professional 8
 Power PDF

PaperPort support for Microsoft Office® applications and SharePoint®:

 Microsoft 2010, 2013 and 2016
 SharePoint Server 2010, 2013 and 2016

Installation and Uninstallation

Before you install or uninstall PaperPort 14, exit any open applications so that only Windows
is running. There should be no applications listed in the task bar other than Windows Explorer.

Installing PaperPort 14

The installation program provides easy step-by-step instructions. Follow the guidance on each
screen to install the software. Installation and uninstallation require Administrator rights.

The following prerequisites are to be installed depending on your system environment:

 Microsoft Visual C++ 2005 Redistributable 32-bit and 64-bit
 Microsoft Visual C++ 2008 Redistributable 32- bit and 64-bit
 Microsoft .NET 4.5.2

PaperPort installation comprises six elements that are installed in a single installation process:
 PaperPort program (also includes ImageViewer, ScanDirect TM and Scanner Setup
Wizard)
 Kofax PDF Viewer 7
 PaperPort Image Printer 14
 Power PDF Create 3 (only in PaperPort Professional)

If you have downloaded the product, the executable will extract the content to your hard drive and
launch the product executable. In case of installing from storage media, such as a DVD-ROM,
launch the AutoRun executable from the media root.

Select an installation language if offered, accept or change the program target location. The
program location must be a local folder on your computer.

After installing prerequisites you need to provide a destination folder, defaulted to C:\Program
Files\Kofax or C:\Program Files (x86)\Kofax, provide customer information and serial number. The
following additional check boxes are presented on this form:

Set Kofax PDF as your default viewer for Windows and Internet Explorer
This sets PDF Viewer as your system default PDF viewer. PDF files on the PaperPort
desktop are by default opened in a Kofax PDF product. If you select this option, PDF files that
are double-clicked anywhere on your system will open in PDF Viewer. To later modify these
settings, launch the installer of Kofax PDF Viewer. If you do not have an existing PDF file type
association already configured in the system, the check box is selected by default.

Install all Kofax PDF button and menu application add-ins

This places a Kofax PDF ribbon or toolbar in Microsoft Word, Excel ®, PowerPoint®, Outlook®,
Internet Explorer, Windows® Explorer, allowing Power PDF Create to make PDF files from the
current document or mail attachments or web pages.

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AutoRun.exe launches the installers of the software components. PaperPort installer offers a
Complete or a Custom installation. Choose Custom only if you want to add your own folders to
the supplied PaperPort Desktop folders during installation.

AutoRun installer provides the following additional installation settings (check boxes):

Create PaperPort Icon on the Desktop

It will place PaperPort program icon on the desktop of the actual logged in user.

Enable Windows Context Menu within PaperPort Context Menu

This is an option only in the Professional version of PaperPort, turned on by default. This will
allow Windows Context menu items to appear and to be invoked directly from PaperPort for
the selected PaperPort files and folders.

Activating PaperPort
Most versions of PaperPort 14 require activation. For activation and deactivation you need web
access. You will be invited to activate the product when you launch the product. Provided that
your serial number is found at its storage location and has been correctly entered, no user
interaction is required, and no personal information is transmitted. PaperPort 14 can be launched
for 15 days without activation.

Activating PaperPort 14 on a computer without an established Internet connection

If you install PaperPort 14 on a computer without an Internet connection, when you launch
PaperPort, the activation wizard will appear. PaperPort can be activated if there is a separate
machine that is connected to the Internet. Select the manual activation option. The serial number
and the machine fingerprint will appear. Go to the website http://activation.scansoft.com/us/ on
the machine with an Internet connection; enter your product serial number and computer
fingerprint to generate an activation key. Write down the activation key that is generated, return to
the machine without the Internet connection and enter the activation key into the manual
activation dialog.

Upgrading from PaperPort 14 to PaperPort 14 Professional

Starting the AutoRun installer of PaperPort 14 Professional will keep your previous Scanning
Profiles and initiate the uninstallation of the previous PaperPort from the system afterwards.

Invalid serial number message when activating PaperPort

If an Invalid serial number message appears during activation, the serial number may
have been keyed improperly or it could be an invalid serial number. Refer to the serial number on
the back of the DVD-ROM sleeve to ensure that all characters were entered in the proper order. If
PaperPort was ordered as a download, the serial number should appear in the confirmation
email. For additional help, go to the following website: http://activation.scansoft.com/us/help/

Registering PaperPort 14
At the end of installation, you will be asked to fill out an electronic form to register your copy of
PaperPort 14. If you decide not to, you will be prompted again seven days later.

Uninstalling PaperPort
For a full uninstallation, all PaperPort components should be removed one after the other.
You can uninstall all the components with Uninstall PaperPort 14 from Start menu under the
Kofax PaperPort 14 group.
You can also uninstall each component one by one. The components are as follows:
 Power PDF Create 3 (only in PaperPort Professional)
 Kofax PDF Viewer 7
 PaperPort Image Printer 14

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  Kofax PaperPort 14

Removing only one or more of the following components: Image Printer, PDF Viewer or Power
PDF Create will cause PaperPort to function incorrectly. For example (and not limited to the
following functionalities): PDF Viewer affects FormTyper, PDF Create affects the save and
combine to PDF functionality in PaperPort.

To uninstall PaperPort from your computer:

1. Go to Control Panel, then Programs and Features.
2. Select Kofax PaperPort 14.
3. Click Remove to uninstall the program.
4. Repeat this for the remaining components.
5. A computer restart is needed to complete the removal.

A deactivation step is performed at the start of uninstallation, allowing you to reinstall the program
later without reactivation problems. Deactivation and reactivation require web access.

Failed uninstallation
Should the uninstallation of PaperPort 14 or PDF Viewer fail for any reason, you can clean up
your system from all references to these products by using our Remover.exe application. This
application can be found on the PaperPort product DVD-ROM in the folder PaperPort\Utility (for
PaperPort 14), PDFViewer\Utility (for PDF Viewer) or in the PDFCreate\Tools folder (for PDF
Create). After running this utility, reboot the machine and the component will be uninstalled.

Note: On a machine with restricted user rights, log into the machine with administrator rights
before running this utility.

Launch PaperPort
You should launch the main PaperPort application at least once after installation, before
attempting to use other PaperPort applications, such as Image Viewer or ScanDirect.

Cloud connection
Evernote® Client
In PaperPort, the Send To bar is extended with an Evernote link to be able to upload and
download attached documents. Evernote connection can be configured through the Send To bar.

Scanner Support
Install your scanner before you install PaperPort 14
Your scanner must be working independently of the program prior to connecting it to PaperPort
14. Scanners to be used by PaperPort 14 should be installed according to the scanner
manufacturer’s specifications. Consult the documentation that came with your scanner for
information.

TWAIN and WIA drivers

PaperPort 14 supports scanners that are controlled by TWAIN or WIA (Windows Image
Acquisition) scanner drivers. PaperPort 14 supports any fully TWAIN- or WIA-compliant scanner
or other input device that can supply at least a binary (black-and-white) image in a supported
resolution (200 to 600 dpi). The recommended maximum scan resolution is 400 dpi.

If any scanning problem occurs with PaperPort, first test whether you can scan into another
scanner-enabled imaging application. Use the Microsoft ® Paint application to test WIA and any

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imaging application from some other vendor to test TWAIN.

ISIS drivers
In addition to scanning via TWAIN or WIA, PaperPort 14 also supports ISIS (Image and Scanner
Interface Specification) scanning.

If any scanning problem occurs with PaperPort, first test whether you can scan into another ISIS-
supported application.

Scanner Setup Wizard

PaperPort 14 includes a Scanner Setup Wizard that will automatically test and optimize your
scanner for use with PaperPort 14. You can find its shortcut next to that of PaperPort 14 in the
Windows Start menu. You can also launch it at any time by choosing the Select button on the
Scan or Get Photo pane (Scan Settings on the Desktop ribbon). The Scanner Setup Wizard is
launched automatically after installation when you first attempt to scan. This ensures that your
scanner is optimized before you start scanning documents.

Using more than one scanner in PaperPort

If you have more than one scanner installed on your computer, you may use the Scanner Setup
Wizard to use those scanners with PaperPort. Select button on the Scan or Get Photo pane
(Scan Settings on the Desktop ribbon).

Scanner compatibility
If you are having issues with your scanner, contact the scanner manufacturer for assistance. Most
scanner manufacturers have web sites that provide the latest scanner drivers, FAQs and other
information about their products.

Known issues
Installation
PaperPort 14 does not support Citrix® or Windows Terminal Services (WTS) environments and
the installation on Shared Network Drives.

Note: Do not set troubleshooting or compatibility mode for the Paprport.exe.

Known issues with PDF image editing in PDF Viewer

Editing an image in PDF files in ImageViewer has some limitations; this has been primarily
designed for simple image-only PDF files. More complex PDF files may yield unexpected results.
If you do not know the origin of your PDF file and you get unexpected results when editing
images embedded in a PDF, it is a complex PDF with image effects already applied.
 In PDF Viewer, selecting an area of an image and choosing Edit Image is not working.
Instead, you should select the whole image and double-click it to initiate the image
editing of the embedded image in question.
 PDF files with overlapping objects are not supported for image editing.
 When a clipping path is applied to an image (in order to hide portions of the image while
displaying), after editing the clipping path is lost and the entire image will be displayed.
 For PDF files with certain image transformation matrixes, the image editing operation
might result in improperly updated or rotated images in the PDF file.

Features not supported in Image View or ImageViewer but supported in PDF Viewer
Primary PDF viewer application in PaperPort is PDF Viewer. The following is a list of features
supported only in PDF Viewer
 Stamps are displayed as Draft in PDF file after changing the file in ImageViewer. This is
not prepared to handle other than its standard stamps.
 Protection of annotation checkbox is unmarked after saving changes in ImageViewer.

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 Protection of annotation is supported only in PDF Viewer, this feature will not be loaded
or preserved in ImageViewer.
 Use of Annotations on PDF files:
If you intend to use annotations on PDF files of any kind, we suggest doing so in the new
PDF Viewer. The annotations in the Image View and ImageViewer are primarily to add
text or notes to image files. Annotations on images (jpg, bmp, etc.) will become
permanently applied to the image.

Editing and saving certain files (DOC, XLS) will relocate the thumbnail on the PaperPort
Desktop
Some applications may create temporary files at saving time, resulting in the thumbnail being
moved by PaperPort to the end of the file listing.

The following features of PaperPort are not available with Office 201x 64-bit:
 Desktop delivery, email polling,
 Outlook email link.

Lotus Notes
Some Lotus Notes® clients in a Windows 7 environment require configuration of Lotus program
folder security settings for the current user according to new operating system security
regulations.

PaperPort functions affected:

 Drag and Drop files to Lotus Notes on Send To bar
 Deliver files from your email folder from Lotus Notes with DesktopDelivery TM

MAX file support and conversion

We recommend that you use PDF instead of MAX file format. MAX files generated by PaperPort
10 or above are supported in read-only mode for viewing purposes only. To be able to edit MAX
files, you need to convert them to PDF first.

The MAX to PDF converter tool helps you to find and convert MAX files on your computer to PDF
format. The converter is located in the Start menu next to the PaperPort application or can be
accessed among the program files named cvmaxpdf.exe.

.NET dependent features

The following PaperPort features are either disabled or may not work properly if the .NET 4.5.2
or later is not installed on your system:
 Send To Links output to DOCX and XLSX file formats
 MAX to PDF converter
 Evernote connector

PDF Security
When stacking a group of items into a single PDF, if the source document has a permissions
password set, the program will still ask you for the password even if the permission settings
should not require it.

Third-party licenses
For third-party licenses, see the legal section of the PaperPort Help.