QUALITY ASSURANCE POLICY TEMPLATE

STATEMENT OF INTENT

To assess Dao Municipal Police Station by examining quality assurance theories, history, professions of application, and its application to best
practices.
PURPOSE

To conduct a comprehensive review and assessment of Dao Municipal Police Station’s Quality Assurance program. This included: exploring
processes and areas of application; conducting interviews with Dao Municipal Police Station’s personnel; reviewing policies, procedural
documents, and current practices of Dao Municipal Police Station’s QA units implementing the QA program; and open-source data.
RESPONSIBILITIES

Law enforcement agencies nationwide can learn from TPD’s implementation and expansion of their QA program. Instituting a system of
checks and balances is important to ensure that all personnel are following procedures, so that each department can achieve high efficiency
with the quality of the services they provide. Elements of a QA program, combined with evidence-based strategies to expand it department-
wide, could serve as the foundation for model policies and practices for Dao Municipal Police Station.
POLICY AIMS

1. Revisiting early plans from the development process and linking goals to the mission of the department, as well as to the mission of
the QA program, Dao Municipal Police Station can determine if those goals have been attained.
2. Increasing department-wide QA implementation and maximizing existing staff resources, Dao Municipal Police Station can achieve a
uniform QA standard for the whole organization.
3. Linking accountability measures with departmental accountability processes such as Internal Affairs or Comprehensive Police
Performance Effectiveness Report (COPPER) meetings, the Dao Municipal Police Station QA program could continue to develop. These
interrelated systems help reduce individual agendas and focus on QA units of information.
4. Formalizing the process to utilize all information found through QA processes will allow Dao Municipal Police Station to develop a
framework that will support expansion of the program when necessary and enable adjustment where necessary.
5. Standardization of QA processes allows them to fit into a larger framework. Efficiency is created when there is effective use of
resources.
6. Providing resources such as advanced training to the QA Manager, the Dao Municipal Police Station’s QA program could continue to
grow.
7. Personnel involvement in QA can result in more motivated personnel who are willing to be active in the QA program process.
8. Ensuring that the community is involved in the QA program – through educating them on its model and value to the department, as

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 well as enabling a mechanism for inclusion of input from the community into the process – QA programs can send the message that
the Dao Municipal Police Station is constantly reviewing and improving services.
STRATEGIES/ACTIONS TO REACH GOALS

1. Clearly define the roles, goals, and objectives of each QA unit and its relationship to the entire department.
2. Increase senior command and management’s QA knowledge and develop a strategy to include all levels of personnel in the planning
and implementation of QA processes.
3. Develop a department-wide accountability process that links QA with other departmental measures.
4. Continue to collect, track, analyze, and report data to develop metrics that support goals and objectives of each QA measure.
5. Determine the most efficient distribution of personnel assignments and resources.
6. Continue to provide, and even increase, resources for the QA program.
7. Design and consistently provide formalized training that highlights the roles, goals, and objectives.
8. Develop a public communications strategy.
MONITORING

1. Evaluate which strategies have been effective and which goals are in line with the agencies’ overall missions.
2. Provide awards and titles for officer performance measures as incentives when they are linked to QA visions, goals, and objectives.
3. Ensuring participation in QA training among all ranks and units, the Dao Municipal Police Station QA program could continue its
success and expansion.
4. Using existing crime analysis data and cross referencing with citizens’ surveys and complaints can allow the Dao Municipal Police
Station QA program to develop a public communications strategy component, consistently communicating Dao Municipal Police
Station’s vision and goals.

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