Business Analyst Scenario

Overview

XYZ Gas Services Ltd currently use the Codeninja system to run all of their responsive breakdown jobs.

An email has come into CodeNinja:

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Dear Codeninja,

We currently run all of our responsive breakdown jobs through Codeninja, we receive calls from
customers to respond to issues where their central heating system has issues.

We now want to move into offering servicing options for their clients where a piece of equipment (e.g. a
central heating boiler) would require a 6 month, 12 month, etc. service. As an additional revenue stream.

Against our existing clients we record basic information for their equipment including the Make, Model
and a Brief Description but want to record the Service(s) that the equipment requires, additionally, we
will also offer discounted rates where equipment is less than 3 years old.

We’d like to see this information against the client’s equipment, but also want to see the information in
some form of output. We’ll use the output to find out when a service may be due for all clients in a given
period of time, that way our service team can reach out to the clients to get their services booked in.

Kind regards

XYZ Gas Services Ltd

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Based on the above information please create a simple specification document which should include the
following:

 Introduction
 User Story(ies)
 Acceptance criteria
 Requirement and solution details, including:
o Process flow diagram(s)
o Low resolution mockups of proposed solution
o Assumptions made

As you will not have access to the customer to ask further questions, you will need to make some
assumptions about the requirements and solution.