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  • Summary and Conclusion

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    JOSHUA SALCE
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    This study analyzed customer arrival patterns and service operations at four fast food chains in General Santos City, Philippines over a three month period in 2019. The highest single customer arrivals were at Jollibee locations, while group arrivals were also highest at Jollibee. Most customers arrived in groups, showing that fast food is popular for social gatherings. Jollibee also had the most servers, especially during peak hours, to handle higher customer volumes. All locations used a series service model. Peak customer times were weekends and the late afternoon/evening interval, with more servers reducing quiet periods between customer arrivals. Further research could determine optimal quiet times.

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    SUMMARY AND CONCLUSION

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    This study analyzed customer arrival patterns and service operations at four fast food chains in General Santos City, Philippines over a three month period in 2019. The highest single customer arrivals were at Jollibee locations, while group arrivals were also highest at Jollibee. Most customers arrived in groups, showing that fast food is popular for social gatherings. Jollibee also had the most servers, especially during peak hours, to handle higher customer volumes. All locations used a series service model. Peak customer times were weekends and the late afternoon/evening interval, with more servers reducing quiet periods between customer arrivals. Further research could determine optimal quiet times.

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    7 views2 pages

    Summary and Conclusion

    Uploaded by

    JOSHUA SALCE
    This study analyzed customer arrival patterns and service operations at four fast food chains in General Santos City, Philippines over a three month period in 2019. The highest single customer arrivals were at Jollibee locations, while group arrivals were also highest at Jollibee. Most customers arrived in groups, showing that fast food is popular for social gatherings. Jollibee also had the most servers, especially during peak hours, to handle higher customer volumes. All locations used a series service model. Peak customer times were weekends and the late afternoon/evening interval, with more servers reducing quiet periods between customer arrivals. Further research could determine optimal quiet times.

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    © All Rights Reserved
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    of 2

    SUMMARY AND CONCLUSION

    This study was conducted at the different fastfood chain in General Santos City. Two locations
    were selected; the KCC mall of GenSan and around the St. Elizabeth Hospital. The fastfood chains were
    Jolibee, Mac Donald, Chowking and Mang Inasal. This was conducted February to April 2019 to
    determine the arrival of customers, types of servers, number of servers, day and time of heavy
    customers and the effect of the different variables to the quieting time.

    In gathering the data personal observation was done. The researcher observed the arrival of
    customers at three different times of interval. Observations were recorded and documented. This was
    done from Monday to Sunday.

    Result shows that the highest single arrival is in Jollibee KCC and MC Do at the St. Elizabeth
    vicinity. With regard to group arrivals it is Jollibee for both the locations. Result also shows that there
    more arrivals in group which implies that Filipinos prefers to eat with companions. These are group of
    friends, business associates and families. This implies that fastfood chains are popular for group
    meetings and celebrations.

    In terms of number of servers, the highest number of servers are in Jolibbe for both the
    locations. Further, the highest number of servers is during the third interval. This is because Jollibee has
    to coup with the high number of customers most specially during the third time interval.

    With regard to the type of serves, all of the fastfood chains in both the two locations employed
    the series type. This because of its advantage over the parallel type.

    It was observed that the highest number of customers in all the fastfood chains in the two
    locations is mostly on the 3rd time interval followed by second interval. Further, the highest customers
    are during weekends. This is because most of the students and employees as well as families wants to
    eat their snacks and dinner at the fastfood chains and weekends are time for family bonding.

    Lastly, only the number of server which significantly affect the quieting time. Result shows that
    as the number of server increases, the quieting time decreases. This is because the customers will be
    spread out. Hence, it is recommended that other study will be conducted to determine the optimum
    quieting time.

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