BCMI Lab 3.4.2 Complete A Crisis Event

Complete a Crisis Event
Lab 3.4.2 10 minutes
Table of contents
Lab objectives ............................................................................................................................................. 1
Scenario ....................................................................................................................................................... 1
Section 1 Report a crisis event .................................................................................................................. 2
Section 2 Manage the crisis event ........................................................................................................... 4
Section 2.1 Review crisis event details and start the event ................................................................ 4
Section 2.2 Add assets and plans to the Impacts tab ........................................................................ 6
Section 2.3 Manage the crisis event and update the state of assets and plans ............................ 9
Section 3 Finalize the crisis event ............................................................................................................ 13
Lab objectives
You will achieve the following objectives:
• Create a crisis event
• Manage the addition of related assets and plans
• Complete and approve the crisis event
Lab Dependency: This is lab is dependent on the completion of Lab 3.2.1 BIA
Configurations, Lab 3.2.2 Complete a BIA, Lab 3.3.1 Plan Configurations, and Lab
3.3.2 Complete a Plan.
Scenario
Principle Choice Financial Service is now experiencing a crisis event. This is a true event for the
data center for which we had an exercise event in the previous lab. The BCM Program
Manager, Sara Foster, will report and assign the crisis event for handling. The BCM Continuity
Planner, Mike Jones, will assign the impacted assets, plans, and recovery tasks to the crisis event
for the end-users to complete.
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Section 1 Report a crisis event
As Sara Foster, report the exercise event and add the applicable details.
1. Impersonate Sara Foster.
2. Navigate to Business Continuity Management > Business Continuity Workspace.
3. From the left sidebar, click the Lists icon.
4. Navigate to Crisis Events > Pending.
5. Click New to report a new crisis event.
6. Complete the Report a Crisis Event form using the following values:
• Short Description: New York Data Center Down
• Description: The New York Data Center is down and non-responsive
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7. Click Submit.
8. Confirm the New York Data Center Down crisis event was created. It should open as a
new tab, with a State of Pending.
9. Locate the Details tab. Under the Event section, add Mike Jones to the Assigned to field.
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10. Save your changes.
11. Next, the BCM Planner, Mike Jones, will manage the crisis event through completion.
Section 2 Manage the crisis event

Section 2.1 Review crisis event details and start the event
As Mike Jones, use the crisis event to respond to the down data center.
1. Return to the admin UI and impersonate Mike Jones.
2. Navigate to Business Continuity Management > Business Continuity Workspace.
Note: If you still have this tab open from the previous section, refresh the page so
the account switches to Mike Jones.
3. From the left sidebar, click the Lists icon.
4. Navigate to Crisis Events > Pending.
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5. Find and open the record listed as New York Data Center Down under the Short
description.
Note: Refresh the list if the exercise is not showing. The number assigned to the
event in your instance may be different than the one displayed here.
6. Review the Event section of the Details tab.
7. Click Start Event.
8. The event should now have a State of Work in Progress.
9. Scroll down to the Additional Information section of the Details tab.
10. Fill in the Actual start field with <today’s date & time>.
Note: The Additional Information section only appears in the Details tab after the
event has been started. It will not appear in this tab before then. The remaining
fields will be filled at the end of the exercise
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Section 2.2 Add assets and plans to the Impacts tab
As Mike Jones, select the impacted item type or the primary element to be recovered.
1. Open the Impacts tab.
2. Click + Add Assets.
3. Select the Impacted Item Type of Data Centers from the dropdown menu.
4. Click Next.
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5. Select New York from the list and Add.
6. The record for Data Center: New York should now appear in the Impacts list.
7. Click + Add Plans to associate a plan to the impacted asset.
8. Complete the form as follows:

• Select appropriate option: Show plans for impacted assets
• Select Impacted Asset: Data Center: New York
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9. Click Next.
10. Select Data Center: New York from the list and click Add.
11. Read and Confirm the plan activation alert, which states “Activating the plans will add
their tasks and open them for action immediately. Plans or the asset cannot be removed
as the event is active. Proceed with activation of selected plans.”
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12. The records for New York Data Center DRP and its related tasks should now appear in the
Impacts list.
Note: Use the dropdown arrows to view the added plan and tasks.
Section 2.3 Manage the crisis event and update the state of assets and plans
As Mike Jones, manage the crisis event and update the state of the assets and plans.
2. Change the State to Closed Complete.
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3. Save and Close (x) the External Coordination event task record. This will return you to the
event.
4. Refresh the Impacts list. The External Coordination event task record should now be
marked as Closed Complete.
5. Repeat steps 1-4 for Internal Coordination.
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7. Change the State to Closed Complete.
8. Save and Close (x) the New York Data Center DRP plan record. This will return you to the
exercise.
9. Refresh the Impacts list. The New York Data Center DRP plan record should now be
marked as Closed Complete.
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11. Complete the form with the following values
• State: Recovered
• Actual time taken: Immediately
12. Save and Close (x) the Data Center: New York asset record. This will return you to the
event.
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13. Refresh the Impacts list. The Data Center: New York asset record should now be marked
as Recovered.
Section 3 Finalize the crisis event

As Mike Jones, resolve the crisis event and mark it as complete.
1. Access the Details tab.
2. Scroll down to the Additional Information section and add the following values:
• Actual start: <pre-filled from previous step>
• Actual end: <today’s date & time>
Note: The actual duration of the crisis event may take longer to finish if there are
tasks to complete.
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3. Scroll up to the Event section and change the event State to Closed Complete.
5. The state of the crisis event is updated to Closed Complete.
Congratulations! You have completed this lab.
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Complete a Crisis Event

Lab 3.4.2 10 minutes

1. Impersonate Sara Foster.

2. Navigate to Business Continuity Management > Business Continuity Workspace.

3. From the left sidebar, click the Lists icon.

4. Navigate to Crisis Events > Pending.

5. Click New to report a new crisis event.

Section 2 Manage the crisis event

1. Return to the admin UI and impersonate Mike Jones.

2. Navigate to Business Continuity Management > Business Continuity Workspace.

3. From the left sidebar, click the Lists icon.

4. Navigate to Crisis Events > Pending.

6. Review the Event section of the Details tab.

7. Click Start Event.

8. The event should now have a State of Work in Progress.

9. Scroll down to the Additional Information section of the Details tab.

Section 2.2 Add assets and plans to the Impacts tab

1. Open the Impacts tab.

2. Click + Add Assets.

7. Click + Add Plans to associate a plan to the impacted asset.

8. Complete the form as follows:

2. Change the State to Closed Complete.

5. Repeat steps 1-4 for Internal Coordination.

Section 3 Finalize the crisis event

1. Access the Details tab.

4. Save your changes.

5. The state of the crisis event is updated to Closed Complete.

Congratulations! You have completed this lab.

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