NATIONAL ECONOMICS UNIVERSITY

FACULTY OF FOREIGN LANGUAGES

DEPARTMENT OF BUSINESS ENGLISH
For internal use

BUILDING LISTENING SKILLS 3

LISTENING GROUP
HANOI, 2014

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 Unit 1: Occupation
Warm-up
A. Jobs crosswords

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B. Discussion

Exercise 1
Listen to these people speaking about their jobs. How do they feel about them? Match the
speakers to these adjectives.

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Exercise 2
Listen and choose the best answer.

Exercise 3
Listen to a girl talking about how she got her job and answer the questions.

Exercise 4:
Listen and complete the notes below. NO MORE THAN THREE WORDS
1. Type of job required: ...........................................
2. Student is studying...................................
3. Students are in the ....................................year of the course.

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 Position available Where Problems
Receptionist 4. in the.................................. Evening lectures
5. ........................ In the Child Care Center Too early
Clerical Assistant 6. in the ................................. Evening lectures

Exercise 5
Complete the table below. Write the appropriate letters A-G
Main Roles
A. the coaching of teams
Jobs Main roles
B. the support of elite athlete
Physical Fitness Instructor 1. _______
C. guidance of ordinary individuals
Sports Administrator 2, _______
D. community health
Sports Psychologist 3, _______
E. the treatment of injuries
Physical Education Teacher 4. _______
F. arranging matches and venues
Recreation Officer 5. _______
G. the rounded development of children

More than listening

Quiz: Who am I?
1. I need a big bag to carry letter and parcels!
2. I wear helmet, a bright vest and strong boots.
3. I work all day and night. I use a hose and a lot of water.
4. I love cars. I use tools to mend them.
5. I work all day and night. I help to stop criminals and fight crime.
6. I love children. I like playing games and looking after them when they are sleep
7. I wear green cap and a mask; I help to make people better in hospital.
8. I love animals. I like saving are birds, tigers, whales, and pandas.
9. I love dogs. I cut the dog’s fur.
10. I love animals. I help them when they are ill.

Discussion:
Read the following passage then answer the question below
Could you share your job?
There are 1.3 million people without jobs in this country. People with jobs often say that they have

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too much work and no time to relax with the family. Is the answer job sharing? Of course, the idea of
another person doing half job is wonderful, but what about getting half your usual pay?
Questions:
➢ What do you know about “job sharing”?
➢ What problems can there be when people share a job?

Test yourself
Exercise 6.
You are going to hear someone talking about a department restructure and the other changes.
Listen and complete the questions 1-3 in the table below. Write no more than THREE WORDS
AND/OR a number for each answer.

Exercise 7
Listen and complete the table.

In which city are the company functions located?

A. Sydney 4. Marketing ______________

B. Perth 5. Staff training ______________
C. Melbourne 6. Administration ______________

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Complete the summary.
Benchmark Consulting – company vision for the future
Over the next five years, Benchmark Consulting will create two (7) ______________ companies in
order to increase business with European and Asian organizations. In all departments, more (8)
______________ will be recruited over the next year, and to ensure Benchmark Consulting is a good
choice for potential employees, salaries for staff will be raised by (9) ______________. Staff who
will have to move to a different city following the restructure will receive a (10) ______________ to
assist with expenses.

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 Unit 2: Education

Warm-up

A. Discussion questions

1. Would you prefer to send your child to a mixed or single sex school?

2. Should rich people be permitted to buy educational advantages by sending their children to private
schools or should all schools be run by the state?

3. Which system do you favor for measuring children’s progress - final examinations or continuous
assessment?

B. Match the place with the activity

1. computer lab a. students rehearsing

2. chemistry lab b. chatting with friends

3. students lounge c. doing experiments

4. auditorium d. getting a snack

5. water fountain e. getting a drink of water

6. vending machine f. browsing the Internet

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Exercise 1

Look at this map.

Listen to two students discussing what there is for university students to do in the town. Listen
and write the names of places 1-5 in the map

Exercise 2
You are going to hear a student talking on the phone to her father about her university course.
Complete the sentences.
1. Sally likes her maths course because it is ______________.
2. She has four tutors who are ______________, but she prefers Professor Jones due to his style of
teaching.
3. Although the course includes a lot of group work, Sally prefers to study ______________.
4. Sally is worried that she will ______________ her statistics module as she finds it much harder
than the others.

Exercise 3
Write no more than THREE words for each answer
1. What is Jane’s study strategy in lectures?
..........................................................................
2. What is Tim’s study strategy for reading?
...........................................................................

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3. What is the subject of Tim’s first lecture?
..........................................................................
4. What is the title of Tim’s first essay?
........................................................................
5. What is the subject of Jane’s first essay?
........................................................................

Exercise 4
Circle the correct letter: M for Mark or A for Anne
1. Forty questions will be enough. M A
2. The questions should be simple. M A
3. The subject of the questionnaire will be how active students are. M A
4. The questionnaires do not need students’ names. M A
5. Twenty to twenty – five questions should be written by both of them. M A
6. The layout of the questionnaire can be played with new computer software. M A

Exercise 5
Choose the correct letter
1. During the first week of term, students are invited to
A. be shown round the library by the librarian.
B., listen to description of library resources
C. do an intensive course in the computer center
2. The speaker warns the students that
A. internet materials can be unreliable
B. download information must be acknowledged
C. computer access may be limited at times.
3. The library is acquiring more CDs as a resource because
A. they are a cheap source of information.
B. They take up very little space.
C. They are more up to date than the reference books.
4. Students are encouraged to use journals online because
A. the articles do not need to be returned to the shelves.
B. Reading online is cheaper than photocopying articles.

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C. the stock of printed articles is to be reduced.
5. Why might some students continue to use reference books?
A. they can be taken away from the library.
B. They provide information unavailable elsewhere.
C. They can be borrowed for an extended loan.
6. What is the responsibility of the Training Supervisor?
A. to supervise and support library staff
B. to provide orientation to the library facilities
C. to identify needs and inform section managers

More than listening

1. Agree or Disagree?
Do you agree or disagree with these statements? Say why. Find out what your partner thinks, and mark the boxes with
 for agree and x for disagree:
Me: My Partner

1. My English is getting better all the time.

2. “The roots of education are bitter, but the fruit is sweet.” – Aristotle
3. I prefer group discussion activities to working on my own.
4. “The foundation of every state is the education of its youth.” – Diogenes
5. Life would be easier if everybody spoke the same language.

2. Situation: What would you do?

At a private language school: the school secretary finds out that you haven’t paid your school fees
for the past two months. Instead you have spent the money on living the life of an international
movie star/super spy. Things take a turn for the worse after the school principal finds out, as well as
your parents, and your friends all desert you because you’re no longer throwing your money
around…

Test yourself
Exercise 6
Complete the lecture notes using NO MORE THAN THREE WORDS

PUBLIC SPEAKING
Public speaking means speaking to 1................................................people 11
Lack of confidence usually due to 2...........................................................
 A. PLANNING
• First part of public speaking is 3...................................................
• This includes: 4.......................................................and length of talk
• Make speech notes on small cards to talk from 5......................................with the
audience (very important)

B. VOICE
Speak slowly:
✓ This give time for pronunciation and is easier for audience
✓ Bigger audience requires 6............................................speech.
Project your voice: rehearse and 7....................................................
Check intonation: varied tone and rhythm gives 8.................

C. BODY LANGUAGE
Lastly, think about your 9.................................................and gesture
Show confidence by: head up, chin out, shoulder back
Avoid scratching and fiddling because this 10.................................and irritates your
audience.

Exercise 7
Listen to the recording and fill in the blanks. Write no more than THREE WORDS AND/OR
A NUMBER in each space.

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13
 Unit 3: Movies World
Warm-up
A. Which films would you rent?
Go around the class & Ask your friends the question to complete the gaps, and find out information
about at least for films.

Name of your friends

Name of films
Director
Main actors
Genre
Plot
Country/ Language
Like to watch with
Why?

B. Read the information about Harrison Ford. What kinds of movies are mentioned? Write the
movie type next to each one. Underline the words that helped you decide.
MOVIE STAR BIO:
Romantic/Comedy
Action/Adventure Harrison Ford
Suspense/Horror/ Born: July 13, 1942
War/Science fiction Average salary per movie: US $25m
Total box office revenue: US $ 5.65m

Career Highlights
Previous occupation: carpenter
_______________ Star War (1977) One of the most successful movies of all time. A sweeping space epic set
in a distant galaxy, featuring special effects that are still impressive today. Led to two sequels and three
prequels.
_______________ Apocalypse Now (1979) Francis Ford Coppola’s masterpiece about the conflicts in
Vietnam. Renowned for its realistic battle scenes. Ford plays a U.S. colonel.

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_______________ Working Girl (1988) A New York career woman (Melanie Griffith) falls in love with a
charming businessman played by Ford. Also features a hilarious performance by Sigourney Weaver as
Griffith’s boss.
_______________ The Fugitive (1993) Ford plays Dr. Richard Kimble, a man on the run from the law for
killing his wife. But Kimble is innocent, and is determined to find the guilty man, One of Ford’s exciting
screen performances. Includes some great stunts and chase scenes.
_______________ What Lies Beneath (2000) in the spine-tingling thriller, Ford and Michelle Pfeiffer play a
couple who move into a new house. Pfeiffer starts to see the ghost of a woman, and finds out that her husband
has some dark secrets.

Exercise 1

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Exercise 2

Exercise 3
Circle the correct letter A, B, or C
The history of moving pictures
1. Some photographs of a horse running showed
A. all feet off the ground
B. at least one foot on the ground
C. two feet off the ground
2. The Scotsman employed by Edison
A. designed a system to use the technology Edison had invented
B. used available technology to make a new system
C. was already an expert in motion picture technology.
3. One major problem with the first system was that
A. only one person could be filmed.
B. people could only see very short film
C. the camera was very heavy

4. Rival systems started to appear in Europe after people had

A. been told about the American system
B. seen the American system
C. used the American system

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5. In 1895, a famous new system was developed by
A. a French team working alone.
B. a French and German team working together
C. a German team who invented the word “cinema”
6. Longer films were not made at the time because of problems involving
A. the subject matter B. the camera C. the film projector

Exercise 4
Circle the correct answer
1. Who choose the films for the festival?
A. The International Students’ Society B. independent distributors
C. a catalogue D. the committee members
2. During the intermission, who is interviewed on camera?
A. journalism students B. members of the audience
C. a panel of experts D. the organizing committee
3. Of the films shown in the festival.................
A. none is in English B. most are dubbed
C. many have subtitles D. some use both subtitles and dubbing
4. The festival did not make a profit last year because of.........
A. poor weather B. high price of admission
C. lack of publicity D. funding cuts by students council
Exercise 5
Complete the sentences below with no more than THREE words.
1. The first motion picture was called The..............................................
2. ................................................. were used for the first time on film in 1926.
3. Subtitles were added to The Lights of New York because of ................................
INTERNATIONAL FILM FESTIVAL
Planning Overview
Task To be completed by
4. ....................................................... 1st March
5. obtain sponsorship and advertising 15th March
6. ...................................................... 31st March
7. ...................................................... April

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More than listening
1. Discussion: Have you ever downloaded a film from the internet – either legally or illegally? How
do you prefer to watch films, and why:
a) on a plasma TV, b) on a very large IMAX screen, c) on an iPod?

2. Role play
Place A DVD rental store
Time 3.30 p.m
Characters You work in the store; the other person is an alien from the planet Sprout

Situation The alien comes into the store to complain about his rental. It wouldn’t play…
Scenes i) You check the DVD on your player. It works fine. The alien explains that it
wouldn’t fit in the slot. He (or she, or it) had been trying to put it into a video
recorder. He chooses a different DVD
ii) The next day, the alien returns to complain that the DVD is damaged. It
wouldn’t play. This time it went in the slot OK, but all the power in his flat
went off. He had been trying to put it into a toaster. He rents a different DVD.
iii) The next day, the alien comes back with the DVD and a microwave oven.
Both are badly damaged. He is banned from the DVD rental store for life

Test yourself
Exercise 6

Exercise 7
You will hear a woman called Kelly Good talking to students about a summer writing course
that is held on the island of Majorca. For questions 1-10, complete the sentences.

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 Get it “write” summer course
1. Kelly is currently a ………………………., a teacher and an artist.
2. Kelly started working in Majorca at the School of Culture in ………………………..
3. The villa where the writing course is held on a ………………………. in Majorca.
4. Students can enjoy every ………………………. as free time.
5. Workshop leader Scott McBride is an author whose first book was called ……………………….in
the Night.
6. There is a visit to a local ……………………….for writers on the horror course.
7. One student in the screenwriting workshop will win an original ……………………….
8. Ghost-writers should write for ……………………….if they want to get rich.
9. The most important quality for a good ghostwriter needs to have is ……………………….
10. Kelly will be in the ……………………….immediately after her talk.

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 Unit 4: Travel
Warm-up
A. Would you like to take any of the following vacation? Check (✓) your answers and compare
with your partner.

B. Work with your partner to plan a trip. Complete the chart. Use: where shall we look for the
information? Where do you want to go? What type of holiday do you prefer? What type of
accommodation do you want? When do you want to go? Who else do you want to do with?

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Exercise 1:
People are talking about their travel plan. Will they visit these places? How long will they stay
in each place? Listen and check (✓) the correct answers in the charts below.

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Exercise 2
People are describing travel experiences. Is each statement TRUE or FALSE? Listen and
check (✓) the correct answer.

Exercise 3
Listen again. Why does each person want to go back? Write the correct answer?
1. Cassandra a. He wants to listen to the traditional music.
2. Brooke b. She wants to see a temple.
3. Corey c. She wants to see the museum she missed.
4. Melanie d. She wants to scuba dive.

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Exercise 4
You will hear a telephone conversation between a travel consultant and a customer.
Listen and complete the notes below. Write NO MORE THAN TWO WORD AND/OR
A NUMBER for each answer.

Dreamtime travel agency

Tour information
Example: Answer
Holiday name: Whale Watch Experience

Holiday length: 2 days

Type of transportation: (1)………………………………………….
Maximum group size: (2)………………………………………..
Next tour date: (3)……………………………………….
Hotel name: (4) The………………………………………………….

Choose TWO letter A – E for the answers of the question:

Which TWO things are included in the price of the tour?
A. fishing trip
B. guided bushwalk
C. reptile park entry
D. table tennis
E. tennis
Complete the sentences below:
1. The tour costs…………………………………………..
2. Booking must be made no later than……………………………..days in advance
3. A………………………..deposit is required
4. The customer’s reference number is …………………………………………

Exercise 5
Listen to two students, Louise and Kerry, talking about their vacation and answer the
questions below. Use No More Than Three Words or a Number for each answer.

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Example: Where did Louise spend her summer holiday?
…………………Europe…………..
1. How much was a Eurailpass Youth Ticket?
.............................................................
2. How many European countries did Louise’s ticket allow her to travel to? .
.............................................................
3. Did the Eurailpass Youth Ticket include the train from London to Paris?
.............................................................
4. How old must you be if you want to purchase a Eurailpass Youth Ticket?
.............................................................
Complete the note below. Use NO MORE THAN THREE WORDS for each answer.
Points that Louise makes about Eurail:
➢ Easy to travel to small towns
➢ Easy to meet (5)………………………………………………
➢ (6)………………………………………………………………….. with times of
the trains
➢ Night trains had many (7)……………………………………… as passengers
Advice that Louise gives about Eurail:
➢ Don’t take (8)……………………………….… bags
➢ Be (9)…………………………………. with your belongings
➢ Spend enough time in each country to experience (10)…………………

More than listening

As many tourism experts and I find that the current logo is not nice at all and its slogan “Vietnam-
The Hidden Charm” is not powerful enough to attract visitors especially discerning customers like
you.
Basing on your understanding, could you think of a more attractive slogan for Vietnam tourism?
Discuss with your friend to figure our the best slogan and give evidence to explain your choice

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Test yourself
Exercise 6
People are talking about their vacation they want to take. What does each person want to do?
Listen and circle the answer.

1. a. travel alone 4. a. spend time on a quiet beach

b. travel with a friend
c. take a group tour
2. a. visit small towns
b. visit big cities
c. stay in expensive hotels
3. a. have a boring vacation
b. stay in cheap hotels
c. see and do everything
b. spend time in Bangkok
c. see and do everything
5. a. spend a month in Mexico city
b. visit a small town
c. travel with other tourists
6. a. stay in cheap hotels
b. stay in expensive hotels
c. travel alone

Exercise 7
Listen again. Why do people want to take the vacations they describe? Note down your
answers and detailed information to support your answers.

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 Unit 5: The media
Warm-up
1. Pair-work: Sharing your opinion
Ask and answer your partner to complete the following chart as in the example:
How interested Where do you get Which aspects of What do you How do you think
are you in the most of the news? the news interest think of the the news should
news? you the most? quality of the be improved?
news? Why?
Extremely TV Current events Bad (explain) Make it more
interested international

2. Group-work: Discuss the positive and negative effects of the media to complete the chart below.
The group with the most effects and examples wins.
Positive effects Examples
Keeps the user well informed Newspapers tell us what is happening in the
world
Is entertaining …………………………………………………
………………………………………………… …………………………………………………
………………………………………………… …………………………………………………
………………………………………………… …………………………………………………
………………………………………………… …………………………………………………
………………………………………………… …………………………………………………
Negative effects Examples
Causes users to waste time …………………………………………………
Encourage violence …………………………………………………
………………………………………………… …………………………………………………
………………………………………………… …………………………………………………
…………………………………………………. …………………………………………………

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3. Match the words with their definition
1. plastic surgery a. famous people
2. celebrity b. giving equal value to
3. shallow c. immediate satisfaction
4. voice-overs d. main news reporters on TV
5. tuned in e. medical surgery to improve appearance
6. equating f. reporting
7. instant gratification g. speaking off-camera about what the viewer is watching
8. news anchors h. tricked into watching
9. coverage i. watching TV
10. sucked in j. without serious meaning

Exercise 1
Listen to the interview and choose the best option A, B, or C.
1. According to Carol, news on TV
A. is mostly about health issues.
B. is mostly international.
C. is mostly entertainment.
2. In Carol’s opinion, the evening news
A. is boring to most people.
B. tricks people into watching.
C. is an important source of information.
3. Carol thinks that political problems
A. don’t get reported in the way they should be reported.
B. are not really interesting for most people.
C. are presented well by TV reporters.
4. Carol believes that most people
A. are very interested in war and politics.
B. want information quickly.
C. don’t watch the news.
5. Carol says that if TV news anchor are not physically attractive,
A. people will not watch TV news.
B. viewers will complain
C. viewers will change channels

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6. According to Carol, newspapers
A. have a wider audience than TV.
B. can be read quickly.
C. have the same problems as TV.
7. Carol feels that news on the Internet
A. is worse than the TV B. is hard to find. C. is too general.
8. Carol
A. almost never watches the news on TV
B. watches TV news even though she doesn’t think it’s good.
C. avoids the mass media.
Exercise 2
Listen and complete the map below:

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Exercise 3
Listen to the radio discussion about the media. Decide the following statements are True or
False.
1. Jenny hasn’t talked on radio since the program ended.
2. Jenny went on the television programme because she wanted to teach people something.
3. Tony worries that in reality TV, people have to behave in ways that he disapproves of.
4. It was difficult to nominate the other housemates because it took place at the end of the day.
5. Tony gives an example of how Big Brother can be used negatively by children.
6. Jenny thinks that these programmes teach young people to protect themselves from strangers.
7. Airwave wants to completely ban this kind of programme on TV.

Exercise 4
Listen to a radio interview in which Tina White, a magazine editor, talks about her life and
work and complete each gap in the notes below with no more than three words.
1. In her first column, Tina chose to write about people who had _____________.
2. She took up journalism because of _____________.
3. Under her management, the magazine Female Focus sold _____________ copies.
4. She believes people are more likely to read an article if it has a _____________ line.
5. When she started her present job five years ago, she didn’t have _____________ like now.
6. Tina says that she would be worried if her colleagues no longer _____________.
7. In the future, she would like to write a _____________.

Exercise 5
Listen to five people talking about television programme. For questions 1-5, choose from the
list A-F what kind of programme each speaker is talking about.
A. a wildlife documentary Speaker 1 _____
B. a documentary about famine in Africa Speaker 2 _____
C. a soap opera Speaker 3 _____
D. the news Speaker 4 _____
E. a talk show Speaker 5 _____
F. a game show

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More than listening
Group-work: Imagine you are going to produce a new reality TV show. Decide what your show is
going to be like. Think about:

The topic of
The activities
the show
A name of participants
your show have to do

Present your ideas before the class.

Test yourself
Exercise 6
Listen to an interview between a researcher and a married couple, Bill and Mary about a
newspaper called The People’s Voice. Fill in the answers.
Questionnaire
What do you like in The People’s Voice? What would you like to see in a Sunday edition
of The People’s Voice?
Man (1) ______________________ Woman (7) ____________________
Woman (2) ______________________ and (8) _________________
Both (3) ______________________ Both (9) ___________________
What other papers do you read? and (10) ________________
Man (4) ______________________
Woman (5) ______________________
and (6) ___________________
Exercise 7
Listen to a news programmer and match the news to its titles.
0. News 0 __ C__ A. Natural catastrophe
1. News 1 ______ B. Crime research
2. News 2 ______ C. An accident
3. News 3 ______ D. New jobs
4. News 4 ______ E. Job losses
5. News 5 ______ F. Delayed experiment
6. News 6 ______ G. A crime
7. News 7 ______ H. More police staff
I. Extreme weather

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 Unit 6: Transport
Warm-up
Look at the pictures. In pairs, answer the following questions:
- How dangerous are the roads where you live?
- How could they be made safer?
- How can children learn about road safety?

Exercise 1
Listen to extracts from comments on road safety by four people. Circle the problem each
speaker is talking about.

1. Speaker 1 is concerned about ….

A. the cost of insurance B. the speed of traffic C. the condition of the road
2. Speaker 2 is concerned about ….
A. the amount of traffic B. the lack of parking C. the cost of petrol
3. Speaker 3 is concerned about ….
A. children’s safety B. traffic lights C. road works
4. Speaker 4 is concerned about ….
A. driver’s skills B. children’s awareness C. cars’ facilities

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Exercise 2
Listen to the complete comments. Match the speakers to the people they blame.
Speaker Who’s to blame
Speaker 1 A. police
Speaker 2 B. car designers
Speaker 3 C. local council
Speaker 4 D. national government
E. parents

Exercise 3
Listen to the complete comments again. Decide whether the following statements are true or
false. Tick the column T for True or F for False.
Statements True False
1. Speaker 1 thinks the problem could cause an accident. ……… ………
2. Speaker 1 thinks the problem could take two years to fix. ……… ………
3. Speaker 2 thinks the children should play somewhere else. ……… ………
4. Speaker 2 accepted an apology from someone. ……… ………
5. Speaker 3 thinks that the girl was fortunate. ……… ………
6. Speaker 3’s daughter is not allowed to play in the street. ……… ………
7. Speaker 4 thinks that driving instructors don’t drive safely. ……… ………
8. Speaker 4 thinks the drivers should go a different way. ……… ………

Exercise 4

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Listen to these statements taken from an advertisement for a new form of transport, the
Solomobile. Choose the best sentence below which best expresses what we can deduce about the
Solomobile.
Statement 1
A. The Solomobile uses another form of energy.
B. The Solomobile uses less petrol than a car.
Statement 2
A. The Solomobile doesn’t run on wheels.
B. The Solomobile doesn’t need any brakes.
Statement 3
A. The Solomobile is designed for this country.
B. The Solomobile is new in this country.

Exercise 5
Listen again and decide what the advertisement implies about the following statements. Circle
T for True and F for False.
1. Traffic jams are caused by people going too slowly. T/F
2. You’ll have to pay for the energy the Solomobile uses. T/F
3. At the moment, we don’t have complete freedom to travel. T / F
4. The Solomobile is designed for long journeys. T/F
5. People of different ages will find the Solomobile useful. T/F

More than listening

Pair-work: Decide whether you AGREE or DISAGREE with the following statements. Use
your own reasons and examples to support your view.
1. We will have electric vehicles in the near future.
2. Cars are the biggest threat to the environment.

Group-work: Imagine you are producing a television program about traffic problems in the
local area. Think of a hot topic and CREATIVE ideas to make that program. Assign a
presenter to demonstrate the program to the audience.

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Test yourself
Exercise 6
Listen to these people talking in different situations. Answer the following questions.
Situation 1: What does the young woman think of the driver?
…………………………………………………………………………………………………………
Situation 2: Where does the man work?
…………………………………………………………………………………………………………
Situation 3: What problem is being discussed?
…………………………………………………………………………………………………………
Situation 4: What do the disagree on in terms of their planned trip to the museum?
…………………………………………………………………………………………………………
Situation 5: What does the woman want her to do?
…………………………………………………………………………………………………………
Situation 6: What does the woman think about the documentary she has just seen?
…………………………………………………………………………………………………………
Situation 7: Where is the person the man is speaking on his phone to?
…………………………………………………………………………………………………………
Situation 8: Why is the woman in the play annoyed with the man?
…………………………………………………………………………………………………………
Exercise 7
Listen to an interview for an opinion survey about public transport and complete each gap
with no more than 5 words.
Public Transport Opinion Survey
Occupation? (9)____________________________
How often uses public transport? (10)____________________________
Any complaints? (11)____________________________
and (12)____________________________
Any positive aspects of service? (13)____________________________
and (14)____________________________
New Park and Ride Scheme
North car park advantage (15)____________________________
disadvantage (16)____________________________
South car park advantage (17)____________________________
disadvantage (18)____________________________

34
 Unit 7: How green are you?
Warm-up
Small talk: Which of these things can be recycled?

Pair-work: Answer the survey questions in pairs

- Bet your scores and check with your teacher to find the winner!

35
Discussion: In pairs or small groups, discuss the following questions:
- How concerned are you about the environment? Have you ever taken action as a result of
your concern?
- Do you recycle things? If yes, what? If no, why not?
- What environmentally friendly products have you bought recently?

Exercise 1: Listen and complete the gaps.

Recycling information
As part of the city’s campaign to (1) ______________, we are introducing a (2)
______________. Please use the (3) ______________ bin for all (4) ______________.
Domestic waste & recycling collection
Day City area
Monday (5) ______________, Chesterton, Highgrove
Tuesday Fulbourn, Camphill, Riverside
Wednesday Wittering, Central, Hampden
Thursday Newbury, (6) ______________
Friday All other areas
Please put your black recycling bin out for collection by (7) ______________
What we will take:
Newspapers, (8) ______________, (9) ______________, white paper, (10) ______________,
aerosols
What we won’t take:
Cardboard, milk cartons, (11) ______________, (12) ______________.
Glass will be collected separately, from all areas on (13) ______________.
No (14) ______________.
You may also take your (15) ______________ to any one of (16) ______________ waste
recycling centres within Millbridge City.
Tel: 01623987426 for details of your nearest recycling centre.

36
Exercise 2
Listen to a radio interview about the environment. For questions 1-10, complete the sentences which
summarise what the speakers say. You will need to write a word or a short phrase in each box.

GREENWATCH
The local council’s aim is to (1) ________________________
The council is planning to build (2) ________________________
One of the problems people in the area face is (3) ________________________
Greenwatch would like to see the creation of (4) ________________________
The Eastford Downs are important for (5) ________________________ and (6)
________________________
Greenwatch has organized meetings and (7) ________________________
Local people seem to be aware that the Downs are (8) ________________________
Anyone interested should call Greenwatch for (9) ________________________
This weekend, Greenwatch are organizing a (10) ________________________

Exercise 3
Listen to an Environmental Studies lecture and complete the summary with no more than
three words.

37
Exercise 4
Listen to a radio talk about a new book. Complete each gap with no more than three words.

Exercise 5
Listen to five people talking about solutions to the problems of rubbish. For questions 1-5,
choose from the list A-F which solution each speaker is referring to.
A. avoiding unnecessary packing Speaker 1 _______
B. recycling glass Speaker 2 _______
C. recycling paper Speaker 3 _______
D. reusing bottles and jars Speaker 4 _______
E. reusing paper Speaker 5 _______
F. using recycled products

More than listening

Group-work:
How can you reuse the following things?
Empty jars empty bottles plastic bags old papers and envelopes
Old egg cartons old cans old yoghurt pots

38
How would you persuade people to recycle more? Why? Why not?

Have your say

What environmental problems does your local area face? What solutions can you think of?

Test yourself
Exercise 6
Listen to a radio programme discussing some new research into the environmental effects of
cycling compared to driving. Are these statements True or False or Not Given?
1. The findings of the research are unexpected.
2. In some circumstances, driving is more environment-friendly than cycling.
3. The research was biased.
4. The findings are inaccurate.
5. Breathing problems are made worse by car fumes.
6. People shouldn’t use cars for short journeys.
7. Car sharing is not popular at present.

39
 Unit 8: Shopping
Warm-up
A. Write the correct type of clothing next to each item number. Choose from the list.
Two – pocket shirt, tight jeans, one – pocket shirt, skirt with buttons, turtleneck sweater, plain T -
shirt, baggy jeans, flowered T – shirt, V – neck sweater, skirt without buttons

B. Work with your partner. Look at the logos of some multinational companies and answer the
following questions.

40
a. What is the name of each company?
b. What does it produce or sell?
c. Are these brand names well known in Vietnam?
d. Have you ever bought/used any of their products?
e. What is your favorite brand of food and clothes?

41
Exercise 1
Listen to the phone conversation, cross out the incorrect information and the write down the
correct one.

Exercise 2
A salesclerk is describing things in a store. Listen and circle the correct information about each
item.

42
1. The microwave oven…………………………………..
A. has a 3 year guarantee B. is sold in many stores C. is made in the US
2. The jacket…………………………………………………..
A. is washable` B. is made of leather C. comes in two different colors
3. The TV…………………………………………………………
A. is made in South Korea B. is cheaper than a regular TV C. comes in two sizes
4. The watch……………………………………………….
A. is made of metal B. is popular with business people C. has changeable bands

Exercise 3
Listen again, take notes to complete the table below.
Item Microwave Jacket TV Watch
Origin
Material
Outstanding
features

Exercise 4
Listen to the two conversations between customers and store clerks and answer the following
questions.
Conversation No.1
1. What is the name of the store?
A. Arby’s B. Angie’s C. Angelo’s
2. How many racks of clothes are on sale?
A. One B. two C, Three
3. When Marianne sees the sweater, she likes it. But she would prefer ___.
A. a smaller size B. a larger sizeC. a green one
4. Marianne's credit card is almost maxed out so...
A. she will use it to buy the sweater
B. she will write a check instead
C. she will use a different credit card
5. How much does the sweater cost?
A. $24.93 B. $24.39 C. $25.93

43
Conversation No. 2
1. What is the girl shopping for?
A. A present for her mother
B. A present for a friend
C. A present for her father
2. How much is the black wallet?
A. $49.95 B. $40.95 C. $44.95
3. Why doesn't the girl like the brown wallet?
A. There isn't a place to put pictures.
B. It's too big and heavy.
C. She doesn't like the color.
4. About how much does the girl have to spend?
A. $5.00 B. $10.00 C. $13.00
5. What does the girl decide to buy?
A. a black wallet B. a brown belt C. a tie

Exercise 5
You will hear the conversation between a customer and a salesman at a car showroom. Listen
and complete the form below. Write NO MORE THAN THREE WORDS AND/OR A
NUMBER for each answer.

MINTONS CAR MART

Customer Enquiry
Example Answer
Make: Lida
Engine size: (1)………………………………………….
Model: Max
Type of gears: (2)…………………………………………
Preferred color: (3)……………………………..blue
FINANCE
Customer wishes to arrange (4)………………………………………
Part exchange? Yes

44
 PERSONAL DETAILS
Name: Wendy (5)………………………………..
Title: (6)…………………………………..
Address: 20, Green Banks
(7)……………………………………
Hampshire
Post code: GU8 9EW
Contact number: (8) (for……………………..only) 0798 257643
CURRENT CAR
Make: Conti
Model: Name (9)……………………………………….
Year: 1994
Mileage: Maximum 70, 000
Color: Metallic grey
Condition: (10)……………………………………………….

More than listening

Exercise 6
A. Listen to the song “Lost in the supermarket” and fill in blanks

Lost in the Supermarket Lyrics

Artist(Band):The Clash
CHORUS
I'm all lost in the supermarket I can no longer shop (1)……………….
I came in here for the (2)………………... offer A guaranteed (3)………………….
I wasn't born so much as I fell out Nobody seemed to (4)…………… me
We had a (5)………………. back home in the suburbs
Over which I never could see I heard the people who lived on the (6)……………
(7)………………. and fight most scarily
Hearing that (8)…………….. was my first ever feeling
That's how it's been all around me
CHORUS
I'm all tuned in I see all the programs I save (9)…………….. from packets of tea
I've got my giants hit discotheque album I (10)…………….a bottle I feel a bit free
Kids in the halls and the pipes in the walls Making noises for company
Long (11)………………… callers make long distance calls
And the (12)……………….. makes me lonely
CHORUS
It's not here, it disappeared.
CHORUS Repeats...

45
B. Look at the photo and the slogan. What are your feelings about it? Discuss with your friends
to make a short talk about the issue raised in the photo.

Test yourself
Exercise 7
Listen and circle the code for the problem the customer is having and correct all
incorrect information.

46
Listen again and write down the answers for the following questions:
1. What did she receive in the mail?
2. When will the cell phones arrive?
3. When will they ship the new Web cams?
4. What size TV did he order? And what size TV did he receive?

47
 Unit 9: Global issues
Warm-up
Reading and thinking about the topic
1. Read the following passage.

Cities dominate social, economic, and cultural affairs today, but this was not always true. We
tend to accept cities as facts of life, but actually they are a relatively recent phenomenon. A
century ago, 86% of the world still lived in rural (country) areas, but today about 50% live in
rural areas and about 50% live in urban areas (cities). By 2025, it is estimated that over 60%
of the population will live in urban areas or suburbs (smaller communities just outside of a
city).
City residents are offered a rich life full of excitement and opportunity. All over the world,
more and more people are moving to urban environments in search of better jobs, a better
education, or the possibility of more lifestyle choices. However, there are also many serious
problems in cities, including homelessness, environmental pollution, crime, and noise.

2. Answer the following questions based on the information in the passage.

a. How has the population of urban areas changed during the past century?

b. Why do people move to cities?

c. What problems have developed in cities?

3. Read these questions and share your answers with a partner.

a. What features of city life appeal to you?

b. What features of city life do you dislike?

Exercise 1
1. Read the following questions before you listen to the interview with Barbara.

a. What is interesting about living in a city?

b. What happens when city people go to the country?

c. Why are cars so important in the country?

48
 d. What are the pros and cons of the suburbs?

e. Is city life lonely? Is it dangerous?

2. Now listen to the interview, take notes and answer the questions.

Exercise 2
Listen to the interview with Kenny. As you listen, circle the correct answer to the questions above.

1. Where did Kenny grow up? 6. How does Kenny react to the dirt in the
A. In a small town city?
B. In Europe A. He really hates it
C. In a city B. He doesn’t mind it
C. He wants to move back to the country
2. What feelings does being in the country give
Kenny? 7. What two places does Kenny like most?
A. Isolation B. Freedom C. Boredom A. The suburbs and the country
B. The country and the city
3. What made Kenny move back to New York C. The city and the suburb
from a small town?
A. His kids B. His jobs C. His wife 8. When does Kenny dislike the city?
A. On rainy days
4. What bothers Kenny most about the urban B. On sunny days
lifestyle? C. On snowy days
A. The noise B. The people C. The traffic
9. What kind of city would Kenny like best?
5. Which word best describes Kenny’s feelings A. A city by the sea
about his mother getting a parking ticket? B. A city close to a rural area
A. Anger B. Fear C. Stress C. A city with beautiful buildings

Exercise 3
Listen and fill in the gaps with words.
Good morning and welcome to today’s lecture.
Today we are going to discuss the (1).............................................of the world population, which is
an unprecedented trend world wide.
The first handout shows three (2).............................., representing what he calls town, country and
town-country.
Pros of country: (3).................................................
Cons of country (4)...................................................
Pros of town: (5)......................................................
Cons of town (6)........................................................

49
Reasons to move to cities:
The first reason is (7)............................................... People can (8)......................................... and
(9) ........................................................................... Jobs are now being created in (10)
.........................................................., (11)............................................., and service area, such as
(12)....................... and (13).................................................
The second reason for the move to cities has to do with quality of life issues - (14)........................
and (15).......................................For example, most of us would like our children to receive a
good education, and cities often offer better school. There are transportation
(16)..........................................., shops and places of (17)................................................

Consequences of urbanization: increasing (18)...........................of people in the country.

(19)................................................of people in the cities.

Exercise 4
Listen and write down T (true), F (false) or NF (no information)
1. Early in history most of people live in the urban areas.
2. Tokyo, Mexico, Bombay and Sao Paulo are the largest cities in the world.
3. New York City was one of the cities with a population of ten million.
4. Megacities are cities with populations of over ten million people.
5. More tall apartments are more popular because land is more and more expensive.
6. The handout 2 represents three models of city structures.
7. Urban sprawl means that cities are widening out.
8. The quality of life of city residents is well affected by the link between cities.
9. Ethnic groups or income levels are the categories that make cities integrate together.
10. The quality of life is the only challenge facing us in the future.

More than listening

Work in a small group. Use the categories below to help you describe the identity and personality of
the city you know well or a city that you would like to visit.
Categories: geographic location, size of city, weather, cultural activities, typical food, customs of
traditions, architecture, transportation, problems facing city,

50
Test yourself
Exercise 5
Listen and number the topics in the order you hear them.
a. the anti-drugs campaign
b. jail terms for drug pushers
c. spending the money on safe injecting rooms
d. the TV campaign is a waste of money
e. conversation with a heroin addict
Exercise 6
Listen again and decide whether these statements are True or False.
1. Danuta’s daughter is called Susan.
2. Susan is an English teacher.
3. Susan took public transport home yesterday.
4. Susan met a man who was on Methadone.
5. The man started taking cocaine when he was thirteen.
6. The man’s father was put in jail.
Listen again and choose the best answer
1. Ron thinks that jailing drug users
A. doesn’t achieve anything
B. is the most appropriate thing to do
C. aggravates the problem
2. Ron says that some states don’t have any
A. drug rehabilitation programs
B. Methadone programs.
C. detoxification programs
3. Graham thinks that drug pushers should
A. be incarcerated for life.
B. be jailed like they are in other countries.
C. face the death penalty.
4. Danuta thinks the current anti-drug campaign is
A. effective B. ineffective
5. Graham thinks the money for the anti-drugs campaign would be better spent on
A. education programs for children in schools.
B. more rehabilitation programs for drug users.
C. introducing safe injecting rooms.

51
 Unit 10: Marketing
Warm-up
“Business has only two functions- marketing and innovation”
1. “The four Ps” form the basis of the marketing mix. If you want to market a product successfully,
you need to get this mix right. Matching the Ps to the definitions

1. Product a. The cost to the buyer of goods or services

2. Price b. Informing customers about products and persuading them to

buy them

3. Promotion c. Where goods or services are available

4. Place d. Goods or services that are sold

1. Listen to four consumers talking about different products. Decide which of the four Ps each
speaker is discussing: product, price, promotion or place.

2. Think of some products you have bought recently. Why did you buy them? Which of the four
Ps influencing your decision to buy?

3. Tell your partner about s marketing campaign that impressed you.

Exercise 1
Listen to the first part of an interview with Jonathan Turner, Managing consultant at Oxford
Strategic Marketing, and complete the notes.

Keys to successful marketing

- Have a passionate curiosity for the (1)..............

- Get a deep understanding of their (2).........................and their (3)........................

- Analyse all the business (4).....................and market (5)................................constantly

- Have a strong business (6)...............................

- Have an instinctive understanding of how (7).......................................

52
Exercise 2
Work in small groups. Discuss in what ways the following points also contribute to successful
marketing.
- An awareness of the company’s strengths and weaknesses.

- An understanding of the opportunities and threats the company faces

- Good communication skills

- A good, creative campaign.

Exercise 3
Now listen to the second part of the interview and see if you were right. Do you agree with
Jonathan?

Exercise 4
Listen to the last part of the interview and answer the questions
1. What kind of company is Oxford Strategic Marketing working for at the moment?

………………………………………………………………………………………………………

2. How does the technique called “ customer segmentation” work?

………………………………………………………………………………………………………

3. What did Oxford Strategic Marketing do for their client?

………………………………………………………………………………………………………

4. What was surprising about the results of the research?

………………………………………………………………………………………………………

Exercise 5
The nouns below are often used when talking about innovations. Check that you know the meanings
of the words and phrases in the box and complete the extract from the talk below.
discovery prototype setback drawing board brainwave breakthrough
patent concept pioneers R and D (research and development)

53
The idea of a lone inventor who makes a (1) discovery or has a sudden clever idea or (2)................is
maybe a little out of date today. While these types of (3).............do still exist, these days companies
often have large (4)............departments-teams of people who are constantly innovating and
perfecting designs. Perhaps they begin with a (5)..............and then build a (6)................, or working
model. Sometimes during testing there is a (7).................when it becomes clear the design has a
fault. At this point maybe it is time to start again or go back to the (8)....................More work is done
and there is a (9).............- a solution is found. The product can be retested and then, hopefully,
manufactured. The company will apply for a (10)................ for the design so that others can not copy
it and steal the idea.

More than listening

1. What are the most important innovations for you in your daily life? Think about the following
areas.
1. Communication
2. Transportation
3. Home entertainment
4. Food
5. Other
What innovations would you most like to see in the areas above?
2. Imagine you want to promote a brand. Which of these strategies would you most like to use and
why?
a. Celebrity endorsement
b. Product placement in films
c. Direct marketing
d. Sponsorship

3. Are there any advertisements or commercials that you regard as “art”? Why?

Test yourself
Exercise 6
Listen to a radio programme called Morning Market. Match the reason each of the people gives
for selling their possession.

54
 A. I didn’t enjoy using it. Speaker 1: ________
B. I made a mistake. Speaker 2: ________
C. It’s an unwanted prize. Speaker 3: ________
D. It takes up too much space. Speaker 4: ________
E. I’ve got something better. Speaker 5: ________
F. I have health problems.

Exercise 7
Listen again and complete the notes.
1. The rowing machine has got an ___________ to tell you how much rowing you have done.
2. The rowing machine is charged ___________ by its seller.
3. The colour of the kidney-shaped bath is ___________.
4. The kidney-shaped bath’s original price was ___________.
5. The ___________ has got two keyboards and a rhythm section,
6. The owners will have ___________ soon.
7. She’s not satisfied with ___________, so she used the cycle a lot.
8. The cycle has a ___________ colour.
9. The frying pans go together with a ___________.
10. The owner of the pans has got a ___________ instead.

55
 Unit 11: Success and failure
Warm-up
A. Make the lines to match the quotations about success and failure

B. Listen and check your answers. Do you agree with any of them? What is your recipe for
success?

56
Exercise 1
What makes your business successful?
People are talking bout business they own. What does each person thinks is most important?
Listen and circle.

Exercise 2
Listen again. What other important things do the people mention? Write the correct letter
1. …………………….. a. convenience
2. ……………………… b. food
3. …………………….. c. prices
4. …………………….. d. quality

57
Exercise 3: Problems in life make you stressed
Listen to three conversations and answer the question?

1. What is the person’s problem in each situation?

…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
2. Is the listener very sympathetic, reasonable sympathetic or not very sympathetic? Why?
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
3. What suggestions does he/she make?
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
Exercise 4
3. What do people achieve in their life?
Listen to the information about three people: Elise Gamble, Git Kaur Rhandawa and James
Hughes and complete the notes about each of them.

Elise Gamble

58
Occupation: Teacher
She has work for Coteswood primary school for:……………………. years
She set up her school when she was: ……………………………. years old
Initial school tuition fee: ………………… pounds
Current school tuition fee: ……………………… pounds

Git Kaur Rhandawa

A few years ago, she felt very nervous when: …………………………………………
Because: …………………………………
She tried: ………………………….. time before getting the driving license.
………………………… pounds was spent for driving lesson and practice

James Hughes
He saw the first film called ………………. at the age of: ……………………
He has seen …………………………. films since then, average ……………….. films per year
For each film, he often records ………………………………………………………………………
In the next five years, he has ambitious success of seeing …………………………. films

Exercise 5
Listen to ten people answering one of the questions below. Match speaker to the questions.
a. What makes you laugh? Speaker ……
b. What frightens you? Speaker ……
c. What makes you feel depressed? Speaker ……

59
d. What helps you to relax? Speaker ……
c. What makes you really detest? Speaker ……
d. What makes you stressed? Speaker ……
e. What makes you feel embarrassed? Speaker ……
f. What makes you happy? Speaker ……

Listen again and make notes about what speaker said? And then compare your notes with
your partner.

More than listening

1. IN-FOCUS
The text was posted on inspiration.com, a website offering advice and encouragement for life’s ups
and downs. Read the text and decide which word is blanked.
A…………………………..costs nothing, but gives much. Those who receive it become richer, but it
does not make the giver any poorer. It may last only a moment, but its beneficial effects can last a
lifetime.
A………………………..transforms an unhappy home into a place of love, turns acquaintances into
friends and brings hope to those who are discouraged. It can give a more optimistic outlook to those
who are depressed, anxious or insecure. Yet it cannot be bought, begged, borrowed or stolen. It is
something which only becomes valuable when it is given freely. Some people are too tired to give
you………………… Give them one of yours, as no one needs a ……………………….. more than
the person who has no to give.

2. Discussion: What do you think about an English proverb: “No pain, no gain”?

Test yourself
Exercise 6
There are over 1,800 Body Shops worldwide. What do you know about the successful business? Do
you know about Anita Roddick, who founded the Body Shop in 1976? What do you think she would
be like?

60
 Listen to the interview with Anita Roddick. Put a tick to the view she expresses.
1. Business school teaches sound business practices.
Business school kills creativity.
2. Successful business people are ruthless.
They are compassionate
3. Their god is profit.
Money is just a means to an end.

Listen again and answer the following questions:

1. What can and can’t you do at business school?
…………………………………………………………………………………………………………
2. What does and doesn’t she want to be?
…………………………………………………………………………………………………………
3. What else can you learn from her talk?
…………………………………………………………………………………………………………

61
 Unit 12: Crime
Warm-up
Reading and thinking about the topic.
1. Read the following topic
In all societies, some behaviours conform to what is expected while other behaviours are thought
of as deviant – that is, they are viewed as unacceptable. Some deviant behaviours are illegal. A crime
is a deviant act that is prohibited by the law.
The US legal system recognizes two main categories of crime. Felonies are serious crimes;
misdemeanours are less serious. Crime can be violent or non-violent. White-collar crime refers to
illegal business transactions. Blue –collar crime refers to small crimes such as shoplifting and also to
serious crimes such as robbery and murder. There are also “modern” crimes that have been made
possible by technology, such as crimes connected with the Internet.
It is difficult to know how many crimes are committed because most crimes are not reported and
most criminals are not caught.

2. Answer the following questions according to the information in the passage.

a. What is deviant behaviour? Is deviant behaviour always a crime?
……………………………………………………………………..……………………………………
b. What are two categories of crime?
……………………………………………………………………..……………………………………
c. What makes it difficult to know how many crimes are committed?
……………………………………………………………………..……………………………………

3. Read these questions and share your answers with a partner.

a. What different types of crime do you know about?
b. How is crime punished in your country?

Sharing your opinion

1. Work in a small group. Look at the photographs and discuss whether you think the
photograph shows deviant behaviour. Explain the reasons for your answers.

62
2. Read the list of deviant behaviours below. Number them in order of how wrong or unacceptable
they are: 1-0 = most unacceptable; 10 : most acceptable.

1. Getting into the bus or subway without paying a fare

2 Paying for one movie ticket in a multiplex theatre, and then going into a second
movie without paying
3 Taking paper or office supplies from your school or workplace
4 Receiving too much change from a cashier for a purchase and not returning it
5 Buying counterfeit goods, such as a homemade CD
6 Making a copy of a CD and giving it to your friends
7 Damaging someone’s parked car and not leaving your contact information
8 Buying something that you know was stolen
9 Keeping an item that was delivered to you by mistake
10 Asking your doctor to help you with treatment that your insurance doesn’t normally
pay for

3. Discuss with your group whether you would consider any of the behaviours in step 2 to be crimes.

Exercise 1
1. Read the following statements before you listen to the interview with Arpad (A) and Evelina
(E).

1. E is concerned about the crime news that she sees on TV.

2. A is not bothered by loud groups of teenagers on the street.

63
 3. E is not worried about the availability of guns.

4. A says that someone was recently shot in a local restaurant.

5. E says that parents need to have more contact with their children.

6. A blames the high levels of crime on the availability of guns.

7. A thinks that teachers have the main responsibility for teaching values to
children.

8. A supports gun control by the government.

2. Listen to the interview and write T (true) or F (false) in the blanks

Exercise 2
1. Read the following questions before you listen to the interview with Gail and Tom.

a. What happened to Gail? Where was she? What was stolen?

b. What was stolen from Tom? Where and how?

c. How did they feel about being victims of crime?

d. Did they report the incidents?

2. Listen and answer the questions.

Exercise 3
1. Amy does not believe that the current prison system is very effective. She describes the experience
of a person before being convicted of a crime, while in prison, and after being released. Listen to the
interview with Amy and fill in the chart with the main ideas that she discusses.

What Amy thinks should happen The present situation

Before a person is There should be more jobs and more social The economy and the social
structure don’t help prevent
convicted on a crime and support systems
crime.
sent to prison
While a convicted
criminal is in prison

64
 After a person is
released from prison

2. Compare your answers with a partner

Exercise 4
Listen and match
1. Two main categories of crime a. Burglary, robbery, arson, kidnapping, rape and
murder

2. A misdemeanour b. Car theft, burglary

3. Felonies c. High - class people

4. White-collar crime d. Misdemeanours and felonies

5. Blue-collar e. Tax fraud and embezzlement

6. Corporate crime f. Pick pocketing, fare invasion

Exercise 5
1. Read the following questions before you listen to the interview with David.

a. What does David think causes young people to commit crimes?

b. How do kids feel about school? Why?

c. Does David believe that violent kids are products of their social environment, or that they have
natural, biological tendencies to be that way?

d. What kinds of programs does David think schools should organize?

e. Does David believe in harsh punishment?

2. Listen and answer the questions

More than listening

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Read the statements below. Then choose one with which you either agree or disagree. Support your
ideas with explanations and examples.

1. Some people are born with more aggressive tendencies than others.

2. White-collar crime is more serious than blue-collar crime.

3. Men are more likely to commit crime than women.

4. Violence on TV leads to violence in society.

5. The main reason for juvenile crime today is the decline of the traditional family.

6. Crime is the most serious problem in society today.

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Test yourself
Exercise 6
Listen and complete the notes below:

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Exercise 7
Listen to a radio discussion. For questions 1-7, decide whether the statements are True, False
or Not Given.
………. 1. The crime rate is increasing nationally.
………. 2. People had less money in the past.
………. 3. People today live in quite remote areas.
………. 4. A hundred extra police officers aren’t enough.
………. 5. Checking your neighbours’ house when they are way helps.
………. 6. Not all forms of crime are becoming more common.
………. 7. Locks are useless without burglar alarms.

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 REVISION
Exercise 1
Questions 1 – 8

You will hear a short talk about smoking. Fill in the missing statistics in the column to the right
of the questions.

The first one has been done for you as an example

Example: The estimated number of regular smokers worldwide... 1.5 billion

Q1. The number of smokers who say they can quit smoking...

Q2. The number of cigarettes per day to maintain a minimum level of

nicotine in the blood...

Q3. The approximate number of people per year who die in the U.S. as a
result of smoking...

Q4. The number of people per year who die in the U.S. as a result of car
accidents...

Q5. The number of decades that tobacco has been recognised as

dangerous...

Q6. The number of substances considered more seriously addictive than

nicotine...

Q7. The percentage of smokers who consider smoking to be pleasurable...

Q8. The amount of nicotine inhaled which reaches the brain after 7
seconds of smoking...

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 Questions 9 – 16

Listen to the second part of the talk and answer T (for True), F (for False) or N for Not
Mentioned in the column on the right.

The first one has been done for you as an example.

Example: Non-smokers pay less for life insurance than smokers. T

Q9. Smoking causes the blood to become thick and sticky.

Q10. Strokes and heart attacks are the result of blood clots.

Q11. All smokers have a higher risk of cancer.

Q12. The immune system kills cells which may become cancerous.

Q13. Smoking increases the ability of the immune system to kill cancer
cells.

Q14. Smoking causes cancer in the same way as it causes heart disease.

Q15. Smoking is the major cause of lung cancer.

Q16. Babies born to mothers who smoke always weigh less.

Exercise 2

Listen and fill in the gaps with no more than three words or a number.

Clark’s Bicycle Hire

Example: Touring bike

Rental: 50£ a week, or (1)£…………………..a day

Late return fee:(2)………………………………………per extra hour

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Deposit: (3) £ ………………………………………………returnable

Accessories: 5 £ for (4)…………………………………………………: pannier or handlebar type

free pump

Repair kit

(5) strong………………………………..

Insurance: included, but must pay first (6) £ ………………………………of claim

Pay: by (7)………………………………………….only

Exercise 3

Complete the table below

Write no more than three words for each answer.

TYPE OF CLUB OR SOCIETY EXAMPLE

SPORT Rugby

Tennis
HOBBY/ INTEREST Landscape photography

(1)………………………………
(2)……………………. Dancing

Speed dating
RELIGIOUS
INTERNAITONAL/ CULTURAL (3)……………………………….

Afro-Caribbean
(4)…………………………. Human rights

Environmental
(5)……………………………. Republicans

(6)
PERFORMING ART (7)………………………………..

Amateur theater

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Exercise 4: Listen and answer.

1. Where should you sit when you attend a lecture?

....................................... ....................................... .......................................

2. What should you do if you miss an important point?

...................................... ....................................... .......................................

3. Why must your notes be easy to read?

....................................... ....................................... .......................................

4. What do we call expressions which indicate what is coming next?

....................................... ....................................... .......................................

Exercise 5
Listen and match the phrases in column A to those in column B
A B

1. Feelings of loneliness and isolation a. Highly stressed and distracted

2. People leaving home find that b. Not good progress at work or study

3. Loneliness c. They are less confident

4. Understanding and coping with loneliness d. Varying degrees

Exercise 6

Write no more than three words for each answer.

Many young people feel lonely during their (1)……………………………away from home.

You may feel lonely even though you are often with (2)………………………………………..

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People may find it easier to adapt if they have been (3)……………………before.

It is possible you last needed to make new friends at (4)……………………….

Someone special to you may live (5)……………………………….from you.

Don’t forget that (6)…………………………………………….is affected by loneliness.

Doing interesting(7)………………………………..is a good way to meet new people.

The (8)………………………….at your hall can tell you more about counseling.

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