7 Dehradun Draft Report

CRISIL Risk and Infrastructure Solutions Limited
Ministry of Urban
Development Government
of India
Capacity Building for Urban

Development
Rapid Baseline Assessment-

Dehradun City
Draft Report
October 2013
Ministry of Urban Development

Certification
Report Prepared by CRISIL Infrastructure Advisory Team
Report Reviewed by Abhay Kantak

Appeeji Parasher
Report Validated by Request for validation has been sent to nodal

1
officer
1
Once the certificate is received from the ULB, the same shall be submitted to CBUD Cell
Rapid Baseline Assessment-Dehradun City –Draft Report

Abbreviations
ARV Annual rental value

BSUP Basic service for urban poor
CAA Constitutional amendment act
CAGR compound annual growth rate
CDP City development plan
CRIS CRISIL Risk and Infrastructure Solutions
DEAS Double entry accounting system
DES Double entry system
DNN Dehradun Nagar Nigam
DPR Detailed Project Report
EWS Economic weaker section
FAR Floor Area Ratio
GIS Geometric Information system
JNNURM Jawaharlal Nehru National Urban Renewal
LIG Mission
Low Income Group
MDDA Mussorrie Dehradun Development Authority
NBO National Building Organisation
NGO Non-governmental organization
NRW Non revenue water
PIU Project implementation unit
PMU Project Management unit
PPP Public private partnership
PWD Public works department
SLB Service level benchmarking
STP Service level
Sewerage benchmarking
treatment plant
SUDA State Urban Development Agency
SWM State waste
Solid Urban management
Development Agency
UJS Uttarakhand Jal Sansthan
ULB Solid waste
Urban management
local bodies
UPJN Uttarakhand Pey Jal Nigam
Uttarakhand Jal Sansthan
Urban local bodies
Uttarakhand Pey Jal Nigam
Work in Progress

Contents
1. Project Background ....................................................................................................................... 11

1.1 CBUD Project ........................................................................................................................ 11
1.2 Rapid Baseline Assessment ................................................................................................. 11
1.3 Brief Approach and Methdology ............................................................................................ 12
1.4 Methodology .......................................................................................................................... 13
2. Executive Summary ...................................................................................................................... 14
2.1 General information ............................................................................................................... 14
2.2 Municipal Governance .......................................................................................................... 14
2.3 Municipal Financial Management ......................................................................................... 16
2.4 Urban Service Delivery ......................................................................................................... 18
2.5 Urban Planning ..................................................................................................................... 22
2.6 Key issues ............................................................................................................................. 23
2.6.1 Municipal governance .............................................................................................. 23
2.6.2 Financial management ............................................................................................ 24
2.6.3 Service delivery........................................................................................................ 24
2.6.4 Urban planning......................................................................................................... 25
2.7 Capacity building ................................................................................................................... 25
2.7.1 Municipal governance .............................................................................................. 25
2.7.2 Financial management ............................................................................................ 26
2.7.3 Service delivery........................................................................................................ 26
2.7.4 Urban planning......................................................................................................... 26
3. Brief City Profile ............................................................................................................................ 28
3.1 City profile - Dehradun .......................................................................................................... 28
3.2 Population trends .................................................................................................................. 29
3.3 Key highlights ........................................................................................................................ 30
4. Urban Governance ........................................................................................................................ 31
4.1 Existing status ....................................................................................................................... 31
4.1.1 Status of 74 CAA ..................................................................................................... 31
4.1.2 Status of DPC .......................................................................................................... 33
4.1.3 Functions, roles, and responsibilities of ULBs and parastatals ............................... 33
4.1.4 Assessment of human resource at ULB .................................................................. 34

4.1.5 Organizational structure of DNN .............................................................................. 34

4.1.6 Assessment of trainings and training programmes ................................................. 35
4.1.7 Status of citizen’s charter ......................................................................................... 36
4.1.8 Status of e-governance implementation and the support required therein ............. 36
4.2 Indicators ............................................................................................................................... 37
4.3 Key findings/observations ..................................................................................................... 38
4.4 Capacity build areas for urban governance .......................................................................... 38
5. Municipal Financial Management ................................................................................................. 39
5.1 Existing status – Financial management .............................................................................. 39
5.2 Existing status - Municipal finances ...................................................................................... 39
5.3 Financial status of JNNURM projects ................................................................................... 43
5.4 Key findings/observations ..................................................................................................... 43
5.5 Capacity building needs/areas for financial management .................................................... 44
6. Urban Service Delivery ................................................................................................................. 45
6.1 Existing status ....................................................................................................................... 45
6.1.1 Water supply ............................................................................................................ 45
6.1.2 Sewerage ................................................................................................................. 46
6.1.3 Solid Waste Management........................................................................................ 47
6.1.4 Storm water drainage .............................................................................................. 49
6.1.5 Roads and streetlight ............................................................................................... 49
6.1.6 Housing and infrastructure for the urban poor ......................................................... 50
6.2 Key Issues ............................................................................................................................. 50
6.3 Capacity building needs/areas .............................................................................................. 51
7. Urban Planning ............................................................................................................................. 52
7.1 Urban planning functions and reforms .................................................................................. 52
7.2 Status of master plans and land use plans ........................................................................... 52
7.3 Existing practice for planning process .................................................................................. 53
7.4 Status of implementation of key reforms ............................................................................... 53
7.5 Key concerns......................................................................................................................... 55
7.6 Capacity building needs/recommendations .......................................................................... 55
8. Annexures ..................................................................................................................................... 57
8.1 References: ........................................................................................................................... 57
th th
8.2 List of officials met during (8 May 2013-16 May 2013) ..................................................... 57
8.3 Minutes of the key meetings ................................................................................................. 57

8.4 Qualitative Questionnaire ...................................................................................................... 61
8.5 Quantitative Questionnaire .................................................................................................... 74

List of Tables
Table 1: Population Trend .....................................................................................................................29

Table 2: General Information ................................................................................................................29
Table 3: Status of implementation of 74th CAA ....................................................................................31
Table 4: Roles and responsibilities of ULBs and parastatals ................................................................33
Table 5: Numbers of staff employed by ULB ........................................................................................34
Table 6: Assessment of training needs .................................................................................................35
Table 7: e-Governance reform status ...................................................................................................37
Table 8: Indicators .................................................................................................................................37
Table 9: Municipal Finances .................................................................................................................40
Table 10: Demand Collection Balance Statement - Property Tax (Rs. lakhs) ......................................41
Table 11: Financial Indicators ...............................................................................................................42
Table 12: Status of Projects under JNNURM .......................................................................................43
Table 13: Service level indicators - Water Supply ................................................................................45
Table 14: Calculation of sewerage generated ......................................................................................46
Table 15: Service level indicators - Sewerage and Sanitation ..............................................................47
Table 16: Service level indicators - SWM .............................................................................................48
Table 17: Details of O&M cost incurred for SWM by DNN ...................................................................48
Table 18: Service level indicators - Storm Water Drain ........................................................................49
Table 19: Service level indicators - Roads and street light ...................................................................49
Table 20: Projects under Basic Service to Urban Poor ........................................................................50
Table 21: Land use plan........................................................................................................................52
Table 22: ULB Key contacts..................................................................................................................74
Table 23: ULB Profile ............................................................................................................................74
Table 24: Workers details in ULB .........................................................................................................74
Table 25: Land use break-up ................................................................................................................74
Table 26: Housing status ......................................................................................................................75
Table 27: Financial Status.....................................................................................................................75
Table 28: Financial Status.....................................................................................................................75
Table 29: Loan Statement .....................................................................................................................76
Table 30: Outstanding Debt Liability .....................................................................................................76
Table 31: DCB Statement of Property Tax (Rs. in lakhs) .....................................................................76

Table 32: Sources of water supply ........................................................................................................76
Table 33: Details of Treatment Plant ....................................................................................................77
Table 34: Storage reservoirs .................................................................................................................77
Table 35: Distribution ............................................................................................................................77
Table 36: Connection Details ................................................................................................................77
Table 37: Annual tariff for metered and unmetered connections ..........................................................78
Table 38: O&M Expenses (Rs. in lakhs) ...............................................................................................78
Table 39: Demand Collection Balance Statement for Water Charges (Rs. in lakhs) ...........................78
Table 40: Cost Recovery.......................................................................................................................78
Table 41: Service level benchmarking ..................................................................................................78
Table 42: Capacity Augmentation under JnNURM ...............................................................................79
Table 43: Proposed Projects .................................................................................................................79
Table 44: Current system ......................................................................................................................79
Table 45: Capacity of STPs ..................................................................................................................80
Table 46: Service Charges....................................................................................................................80
Table 47: O&M expenses......................................................................................................................80
Table 48: Demand and Collection Balance Statement .........................................................................80
Table 50: Capacity Augmentation under JnNURM ...............................................................................80
Table 51: Proposed Project...................................................................................................................80
Table 52: Service Level Benchmarking ................................................................................................80
Table 53: Current SWM service ............................................................................................................81
Table 54: Source-wise quantity of waste generation ............................................................................81
Table 55: Infrastructure for transportation of waste ..............................................................................81
Table 56: Details of Disposal/landfill sites .............................................................................................82
Table 57: Tariff structure .......................................................................................................................82
Table 58: Demand and collection Balance statement ..........................................................................82
Table 59: O&M expenses......................................................................................................................82
Table 61: Initiatives taken under JnNURM ...........................................................................................82
Table 62: Proposed Projects: No proposed project ..............................................................................82
Table 63: Service level benchmarking ..................................................................................................83
Table 64: Present system .....................................................................................................................83
Table 65: Initiatives taken under JnNURM ...........................................................................................84

Table 66: Proposed Projects .................................................................................................................84

Table 67: Details of Roads ....................................................................................................................84
Table 68: Investment in projects including those under JnNURM ........................................................84
Table 69: Proposed Projects: ................................................................................................................84
Table 70: Zone-wise slum population ...................................................................................................85
Table 71: Status of BSUP projects under JnNURM .............................................................................85
Table 72: Services to Slum areas .........................................................................................................85
Table 73: Staffing Pattern .....................................................................................................................86
Table 74: Training attended in the past one year .................................................................................86
Table 75: Training requirement .............................................................................................................86
Table 76: Status of mandatory reforms under JNNURM ......................................................................87
Table 77: Status of optional reforms under JNNURM ..........................................................................87

List of Figures
Figure 1: Map of Dehradun ...................................................................................................................28

Figure 2: Photographs: Dehradun City .................................................................................................28
Figure 3: Organizational structure of DNN ............................................................................................35
Figure 4: Total Income and Expenditure of DNN ..................................................................................40
Figure 5: Head-wise distribution of Income and Expenditure ...............................................................41

1. Project Background
With growing population in urban areas in India, tremendous pressure has been put on key urban
services and service delivery mechanism at city/town level. In order to overcome these issues at ULB
level, Government of India (GoI) had launched Jawaharlal Nehru National Urban Renewal Mission
(JNNURM) to augment the capacity building of ULBs by implementing the projects and reforms
across the selected ULBs in India.
While there has been good progress in implementation of reforms at policy level at state and central
level. However, Institutional strengthening and capacity buildings initiatives are yet to be initiated in
most of the ULBs. Further, the service levels are not up to the mark in most of the ULBs. The need of
the hour is to focus on capacity building aspects at ULB level to improve the service delivery
mechanism and enhance the revenue improvement measures to make the ULBs self-sustainable.
1.1 CBUD Project

In order to give an impetus to reforms under JNNURM, the MoUD and Ministry of Housing and Urban
Poverty Alleviation (MoHUPA) had launched a new project called “Capacity Building of Urban
Development” (CBUD). The project had been launched with support from The World Bank. The
project has following three components:
1. Capacity Building for Strengthened Urban Management. This component is aligned with
the infrastructure and governance sub-mission of JNNURM and will thus support technical
assistance across the several urban management topics.
2. Capacities Building for Effective Urban Poverty Monitoring and Alleviation. These
capacity building initiatives are aligned with the basic services to the urban poor sub-mission.
They reflect the need for building information systems, sharing experiences, and designing
strategies on urban poverty alleviation.
3. Implementation Support. This component will support a national Project Management Unit
(PMU) for providing overall technical and managerial support during the implementation of the
Programme. The PMU will have a critical role in promoting and support the project.
Under the CBUD project, MoUD had initiated various studies such as preparation of CDPs, CSPs,
training needs assessment, transport related studies, reduction of non-revenue water related studies,
city and zonal support studies etc. In particular, the study on Rapid Baseline Assessment precedes all
these studies.
1.2 Rapid Baseline Assessment

In order to provide a baseline for project implementation & broadly identify the capacity gaps and
training needs, MoUD initiated the whole process with a Rapid Assessment of the status of the ULBs
selected for participation in the CBUD project.
The Rapid Baseline Assessment has majorly two-fold objectives,

 Firstly to set up a baseline of the 30 cities. This baseline would be helpful for MoUD to
monitor the progress in the city under the CBUD programme in mid and long term and

 Secondly to identify the capacity gaps in implementing the reforms and service
delivery benchmarks and identifying areas of intervention and the support to be
provided to utilities.
The study targeted to cut across the four major interrelated aspects mentioned below:
1. Municipal Financial Management;
2. Municipal Governance;
3. Urban Planning and Land use; and
4. Urban Service Delivery.
To undertake this study, MoUD appointed CRISIL Risk & Infrastructure Solution Limited (CRIS) as
consultant to carry out rapid assessment for 30 selected ULBs across the county. As part of the study,
CRIS followed the scope of work as defined in the ToR.
1.3 Brief Approach and Methdology

The progress of implementation of the reforms and poverty alleviation programmes were taken into
consideration while studying each of the ULBs to gain an understanding on the quality and efficiency
of Urban Management mechanisms and to further propose interventions to enhance the ULBs
performance.
The four Functional Areas are interrelated and have significant impact on each other. Each of these
Functional Areas was dealt individually before they were integrated to realize the overall Goal of the
Project. A ‘Part-to-Whole’ approach was adopted to ensure clarity of tasks and activities proposed to
strengthen each of the Functional Areas. The flowchart below illustrates the overall framework
adopted to achieve the goal of the assignment at hand.
Figure 1-1: Rapid Baseline Study – Process mapping
Assessment of
Municipal
Governance
system
Assessment of Interventions leading to Assessment of

Urban services enhanced capacity of Municipal
delivery system urban management Financial
systems System
Assessment of
Urban planning
and land use

1.4 Methodology
The following in brief step by step actions were taken to prepare the Rapid Baseline Report at City
Level
 Kick off meeting with MoUD

 Desk Research
 Questionnaire formulation (qualitative and quantitative)
 ULBs/ parastatals visit and detailed discussion and data collection
 Report preparation, expert review
 Submission of the draft report to MoUD and City

2. Executive Summary
2.1 General information

S.
Particular Details
No.
1 Name of the City Dehradun
2 Key Economic Drivers Tourism & Educational Hub
3 Total Population (2011) 5.78 Lakhs persons
4 Floating population (if any, in case of tourist cities) 20,000 in a day
5 Total Slum Population 1,51,968 (26% of total population)
6 Decadal Growth Rate (2001-11) 29.02
7 Area of ULB 67 sq. km
8 Density 8,633 persons per sq. km
9 Literacy Rate 89.32%
10 Sex Ratio 906 females per 1000 males
2.2 Municipal Governance

General Information
S.
Particular Details
No.
1 Formation year of the ULB Upgraded to Dehradun Nagar Nigam (DNN) in 1998
2 No. of wards 60
3 Whether local body is in place Yes
The city has following no. of Citizen
4 The ULB has set up one CFC.
Facilitation Centres (CFC)
The ULB has implemented the following DNN is providing the information to citizens and
acts under RTI act. The citizen charter is in place to
5
 Right to Information (RTI) deliver the key service within the specified time
 Right to Service (RTS) period.
The ULB discloses following information  Annual budget estimates.

6  Progress report
to public
 Citizen charter
7 Sanctioned Staff 1,074
8 Actual Staff 993
10 The recruitment of staff is governed by Uttarkhand Service Rules
The recruitment rules are of the following
11 2004
year
12 The state has created Municipal Cadre Uttarakhand has adopted the UP Cadre
The ULB has a training curriculum and
13 There is no specific training circular
has budgets for training

th
Transfer of functions (as part of 74 CAA)
Status of Transfer
S. Incorporate in
12th Schedule Functions and the name of the
No. the Act
agency/s responsible
1 Urban Planning including town planning No MDDA
2 Regulation of land-use and construction of buildings No MDDA
3 Planning for economic and social development Yes DNN, MDDA
4 Roads and bridges Yes DNN, PWD, MDDA

5 Water supply- domestic, industrial and commercial Yes UJS, UPJN
6 Public health, sanitation, conservancy and SWM Yes DNN, UJS, UPJN
7 Fire services Yes Police Department
Urban forestry, protection of environment and
8 Yes Forest department
ecology
Safeguarding the interests of weaker sections
9 society including the handicapped and mentally Yes DNN
retarded
10 Slum improvement and upgradation Yes DNN, SUDA
11 Urban poverty alleviation Yes DNN, SUDA

Provision of urban amenities and facilities- parks,
12 Yes DNN
gardens and playgrounds
Promotion of cultural, educational, and aesthetic
13 Yes DNN
aspects
Burials and burial grounds, cremations, cremation
14 Yes DNN
grounds and electric crematoriums
15 Cattle pounds, prevention of cruelty to animals Yes DNN
Vital statistics including registration of births and
16 Yes DNN
deaths
Public amenities including street lighting, parking
17 Yes DNN
lots, bus stops and public conveniences
18 Regulation of slaughter houses and tanneries Yes DNN
Status of E-Governance Services
Sr. Reform milestones Current Status Remarks

no.
Registration of Births Implemented Birth and death registration has been

1
and Deaths implemented in the ULB.
Public Grievance Implemented DNN has deployed online citizen grievance

2 Redressal module where citizens can log their complaints on
the website.
Property Tax In progress Under the property tax module, ULB just started
3 Management, including entering the data but the module is still not
records Management completed.

no.
Municipal Accounting Implemented The accounting consultant has adopted municipal

4 System financial accounting manual and balance sheet
as per DEAS has been approved.
Personnel Management Yet to be DNN has proposed this module as a part of the
5
System initiated DPR under e-governance
6 E-procurement In progress Only tenders are uploaded on the website.

Work management Yet to be DNN has proposed this module as a part of the
7
system initiated DPR under e-governance
Building plan approval Yet to be MDDA has taken up this module. At present, the
9
initiated building plans are approved manually.
Particular Brief Details

State government has prepared the base citizen charter for the entire state and the
Status of
same has been adopted by the respective ULBs. DNN has also adopted the citizen
Citizen Charter
charter and provide the timelines for delivery of the key services.
DNN is disclosing the information and progress related to the infrastructure on its
Public website from time to time. The balance sheets, budget copies have been uploaded on
Disclosure the website. Also, the progress reports related to JNNURM projects have been uploaded
on the websites
Grievance DNN has developed a public grievance redressal mechanism. The complaints can be
Redressal registered online or through a phone on toll free number. The complaints registered are
System transferred to the particular department for their redressal.
2.3 Municipal Financial Management

Existing Status – Municipal Financial Management
S.
Particular Details
No.
1 The accounting system in the ULB is Cash based and Double Entry System
2 Balance Sheets are prepared uptill the year 2011-12
3 Valuation of assets completed uptill the year 2011-12
The asset register is manage on a (real-
4 Intermittent basis
time/ intermittent) basis
Double entry accounting system is practiced
5 Intermittent
on (real-time/ intermittent) basis
The ULB has adopted the municipal codes
6 of (NMAM/ State accounting codes/ others if Yes
any)
Account codes are linked with budget codes
7 No
(Yes/No)

S.
Particular Details
No.
Ledgers and other statements are
8 Intermittent basis.
maintained on (real-time/ intermittent) basis
Budget planning is done based on (past
9 Is based on past year’s budget
year’s data/ based on actual requirements)
Budget is prepared through a consultative
10 No
process with various stakeholders
Trainings that are being provided to the staff Very limited training has been provided to the in-
11
for the new accounting system house staff.
12 The ULB follows (post/ pre audit) Post Audit. No external CA for audit
14 The accounts have been audited till NA

The ULB has a separate budgeting system
15 No separate budgeting system
for
Allocated - 25% of the total budget
16 The ULB has
Utilized – fully
17 Does the ULB has exposure to debt NA
18 Any trainings provided The field-level consultant has been providing
training to the DNN staff intermittently.
Existing Status - Municipal Finance
S.
Particular Details
No.
1 The ULBs Municipal Credit Rating has been “BBB-” by CRISIL
Over the past five years the Revenue
2 Deficit in 2011-12 as per DEAS
Account has been in (surplus/ deficit)
The key source of revenue receipts for the
3 Property tax
ULB is
4 The key area of municipal expenditure is Towards Establishment expenses
The ULB levies property tax based on (ARV/
5 ARV
Unit Area method)
User Charges are adopted on adhoc basis and
6 User charges are determined on the basis of are very low to meet the existing expenditure on
the same
Municipal Financial Indicators
S. No. Indicators Value

Own revenues as a proportion of total revenue receipts
1. 18%
(Rs 90,534,503/ Rs 500,742,535)
Per capita own revenues
2. Rs. 156
(Rs 90,534,503/ 578,420)
Non-tax revenues as a proportion of own revenues
3. 6%
(Rs 19,21,000/Rs 9,05,34,503)
Per capita property tax demand
4. Rs. 56
(Rs 322.8 Lakhs/578,420 )
Coverage for property tax net
5. 57%
(52,895 assessed properties/92,895)
6. Property tax collection performance 93% (current)

(Rs 301.8 lakhs/Rs 322.8 lakhs) 69% (incl. arrears)
Water charges collection performance
7. 94%
(Rs 2799 lakhs (collection)/Rs 2,980 lakhs (demand))
Operating ratio (revenue expenditure/ revenue receipts)
8. 0.84
(Rs 420,440,462/Rs 500,742,535)
9. Per capita O&M expenditure NA
Salary as percentage of Revenue Income
10. 46%
(Rs 228,702,083/ Rs 500,742,535)
Salary as percentage of Revenue Expenditure
11. 54%
(Rs 228,702,083/ Rs 420,440,462)
Staff per 1000 population
12. 1.7
(993/578)
13. Debt Servicing Coverage Ratio (<=1.50) - (O.S+D.S / D.S) NA
14. Debt Service Ratio (Max 25%) - (Debt/ Revenue income) NA
2.4 Urban Service Delivery
Functions Roles & Responsibilities
URBAN CONSTRUCTION/
SR. PLANNING AND
INFRASTRUCTURE O&M
NO. DESIGN IMPLEMENTATION
SERVICE
UPJN, UJS (Small UPJN, UJS (Small

1. Water and Sanitation UJS
projects) projects)
Sewerage and UPJN, UJS (Small UPJN, UJS (Small

2. UJS
Drainage projects), DNN projects), DNN
Solid Waste
3. DNN DNN DNN
Management
4. Urban Transport PWD, MDDA PWD, DNN PWD, MDDA, DNN
Urban Planning and

5. MDDA MDDA MDDA
town planning
6. Street Lighting DNN DNN DNN
Environment
7. Forest Department Forest Department Forest Department
Protection
Urban Poor
8. SUDA, DNN SUDA, DNN SUDA, DNN
Settlements
UPJN – Uttaranchal Pey Jal Nigam, UJS – Uttaranchal Jal Sansthan, MDDA – Mussorie-Dehradun
Development Authority, DNN – Dehradun Nagar Nigam, PWD – Public Works Department, SUDA – State
Urban Development Agency

Other Information
Sr.
Particular Details
No.
The ULB has prepared infrastructure The master plan has been prepared for water supply
1A
master plan for and sewerage sectors
The ULB has prepared CSP in the
1B Not prepared
year
 Water Supply - Augmentation of water supply

system
 Sewerage – underground network and treatment
plants
DPR prepared for following
2A  Solid waste Management- Implementation of
infrastructure services solid waste management system, which includes
door to door collection, transportation, treatment
and disposal.
 RAY- Pilot project for slump free action plan to
prepare dwelling units.
The ULB is looking forward to support DNN would need handholding support in DPR
2B
the preparation of the DPR for preparation for water supply and sewerage project.
Following are the safeguard (social Normally environmental aspects are considered while
3 and environmental) measures the ULB planning projects. ULB has a PIU department for
takes while planning for developmental
projects social and pollution control board for environmental
 Service Level Benchmarks (SLB) –Have been

formulated
 Information System Improvement Plan (ISIP) -
4A The ULB is aware and has put in place
Not yet prepared
 Performance Improvement Plan (PIP) - Not yet
prepared
To improve the SLB indicators, projects were

The ULB has taken initiative for undertaken under JNNURM for water supply,
4B following to increase the performance sewerage, SWM and storm water drains.
of SLB indicators Coordination meetings within different parastatals
agency and line department.
The ULB has an internal legal
5 department to deal with contractual Yes
issues (yes/no)
The service delivery departments have
6 PPP, affordable housing, and SWM
attended following trainings/workshops
The ULB is planning or has experience
7 DNN has undertaken SWM function on PPP basis
of undertaking following on the PPP

Service Delivery Indicators
MOUD
S. No Indicator Value
Benchmark
Water Supply
1 Coverage of water supply 48% 100%
Per capita supply of water 120

2 135 LPCD
(Total supply is 212.2 MLD) LPCD
Extent of metering of water connections 100%
3 8%
(10,345/127,705)
4 Extent of Non-Revenue Water 30% 20%
5 Continuity of water supply 6 Hour 24 hours
6 Efficiency in redressal of customer complaints 90% 80%
Quality of water supplied

7 NA 100%
Cost recovery in water supply services
8 52% 100%
(Rs 2799 lakhs collection /Rs 5,297 lakhs expenditure)
Efficiency in collection of water supply related charges
9 94% 90%
Sewerage and Sanitation
Coverage of toilets
1 70% 100%
(Based on service level report )
2 Coverage of waste water network services 12% 100%
3 Collection efficiency of waste water network NA 100%
4 Adequacy of sewerage treatment capacity 0% 100%
5 Quality of waste water treatment NA 100%
6 Extent of reuse and recycling of waste water 0% 20%
Extent of cost recovery in sewerage management 100%

7 52%
Efficiency in collection of sewerage related charges 90%

9 94%
Solid Waste Management

Household level coverage of SWM services
100%
1 (Door to Door collection has been initiated in all the 60 wards and it 70%
covers 70% of the area)
Efficiency of collection of municipal solid waste
100%
2 (155 MT waste collected in a month/257 MT waste generated in a 60%
month)
3 Extent of segregation of municipal solid waste 0% 100%

MOUD
Benchmark
4 Extent of municipal solid waste recovered 0% 80%
5 Extent of scientific disposal of municipal solid waste 0% 100%

Extent of cost recovery in SWM services
6 18% 100%
(Rs 16 lakhs collection /Rs 87.54 lakhs expenditure)
8 Efficiency in collection of SWM related user related charges NA 90%
Storm Water Drainage
1 Coverage of Storm water drainage network 11% 100%
2 Incidence of water logging / flooding NA Zero
Roads and Transportation
1 Road area per capita NA -

Proportion of surfaced roads
2 85.5% -
(631 Km surface roads/ 738 km total road network)
3 O&M cost per kilometer of road (Rs per km) NA -
Projects envisaged in CDP and Sanctioned Projects
Approx.
Sanctioned Cost Physical Financial
S. Projects envisaged cost
under JNNURM Progress- % Progress- %
No. under CDP (Rs in
(Rs in crores) (Till Sept 13) (Till Sept 13)
crores)
1 Water Supply 128.50 70.03 80% 89%
2 Sewerage 319.65 117.48 75% 69%
Solid Waste
3 33.35 24.60 30% 40%
Management
4 Road & Transport 2,165.00 27.58 72% 52%
5 Street light 7.60
6 Storm Water Drainage 94.36
5 Urban poor 49.94
Urban renewal and
6 433.68
redevelopment
Total 3,232.08 239.69

Status of Projects under JNNURM/ UIDSSMT/ BSUP/ IHSDP
Total
Expenditure Amount
Sr. Approved Cost Physical
Project (till Sept 13) released
No. (Rs. in Crores) Progress
(Rs. Croes) (Rs. in
Crores)
1 Water Supply Reorganization

70.0 62.3 80% 63.0
24.6 9.8 9.8

2 Integrated Solid Waste Management 30%
27.6 14.3 19.9

Choraha Road Construction &
3 72%
Renovation
Sewerage system and Sewerage 117.5 80.5 99.1

4 75%
system LMC Zone
239.7 166.9 191.8
Urban Poor
Sr.
Particular Details
No.
Does the city has a separate department of addressing
1 the issues and implementing programmes for Urban No separate department
Poor
The CBOs/ NGOs are active in participative planning for NGO are not involved. They have
2
urban poor carried out slump survey
3 Mapping of slums No
4 Status of Slum Free Action Plan under RAY No action plan
5 Broad initiatives for urban poverty alleviation Earmarking 25% fund..
6 The following projects are taken in collaboration with No
NGOs/ CBOs
2.5 Urban Planning

Sr.
Particular Details
No.
Agency responsible for preparing
1 MDDA
master plan
Is the master plan of the city prepared,
2 Yes. Till year 2025
if yes till what planning period
DPC is in place. Metropolitan Planning Committee is
3 Is DPC or MPC in place not formed in Dehradun as it has population less than
10 lakh.
The following studies have been  City Development Plan (year 2007)
4
carried out by the utility
Any form of support envisage by ULB
5 to prepare or monitor such studies Preparation of Revised CDP under CBUD Project.
discussed above

Sr.
Particular Details
No.
 The G.O. issued by the Housing Dept. ensures a
single-window system and approval of domestic
and commercial housing maps within one day and
10 days respectively. The overall process of
building plan approval has not been fully
computerized and is not Web-based; this will be
done after the implementation of e-governence.
 Clause 2.2.5 of the building bye-laws mentions
the size of the plots required for rainwater
harvesting. In addition, the byelaws have also
specified the size of the rainwater harvesting
system in the region. The building byelaws have
The status of key urban planning
6 been disseminated on the website of MDDA.
related reforms
 Since 2011-12, the Uttarakhand Government has
earmarked 10% of developed land for EWS and
15% of developed land for LIG. The same has
been approved and adopted as a part of the
Building Byelaws 2011.
 The state government has not developed a new
process for the conversion of agricultural land into
non-agricultural land. The directives issued refer
to Clause 143 of the Uttar Pradesh Jamindari
Vinash Adhiniyam, 1950. The Assistant Collector,
under Article 143 of the Jamindari Abolition Act,
1950.
2.6 Key issues
2.6.1 Municipal governance

 Transfer of functions in true spirit is yet to take place and the existing staff and officers needs to
be trained to provide these services. The legislative provisions have been made in the Act but the
actual transfer of water supply, sewerage and other services is yet to take place
 The state government is playing major role in recruitment and deployment of technical staff. DNN
has very limited role and can only recruit lower level staff. It is highly depended on the contract
employees to carry out the day to day activities. State may provide guidelines to ULBs for
recruitment to facilitate the process.
 There is a shortage of necessary infrastructure such as computers to handle the work load.
 Lack of technically qualified staff specially in accounts, tax and water supply department.
 Training needs and assessment and training curriculum not prepared
 Various e-governance modules are yet to be implemented. Integration of standalone modules
with state-level frameworks will be a major challenge.

2.6.2 Financial management
 Revenue expenditure is growing at a faster rate (28%) than revenue receipts (25%) indicating a
revenue deficit in future.
 The ULB has high dependence on grants. About 78% of the total revenues comprise of grants.
Own sources of revenue receipts is only 18%.
 Only 57% of properties are under tax net; the per capita property tax is also on a lower side,
pegged at Rs 157.
 The ULB is facing challenge in assessment of new properties and revaluation of the existing
properties.
 ULB is yet to migrate to Unit Area Method of Property Taxation.
 Lack of technically qualified staff affecting the work efficiency of the department.
 The opening balance sheet has been prepared for the financial years: 2011-12, 2010-11, 2009-
10, and 2008-09. Asset registers have been prepared and valuations have been done. The ULB
has migrated to DEAS system; however, both single entry and double entry are running
simultaneously.indicating lack of training and manpower support in shifting completely to DEAS.
 There is no scientific method of preparation of budget. It is generally prepared based on previous
year budget and projects in pipeline for the next year.
2.6.3 Service delivery

Water supply
 The water supply system at present is managed by UJS, hence information specific to DNN
jurisdiction is not maintained. The present SLB related information is hence approximate.
Jurisdiction specific information would be important for decision making and future planning once
the function is completed transferred to ULB.
 As per discussion with officials NRW is high because of leakages in old pipes
 Collection efficiency is less due to unwillingness of the people to pay.
 Cost recovered is very less because tariffs are very low and tariffs have not been revised since
2000.
 Both bulk and consumer level metering is yet to be initiated.
 Generally, trainings are attended by senior staff, however, the knowledge transfer and training of
other and ground staff should be ensured.
 Conflict of interest and coordination issues arise between various agencies like the PHED, UJA
and ULB,
Sewerage
 The existing sewerage system is in a limited area of the city and is aged and in dilapidated
condition.Under JnNURM, UJS is implementing a sewerage project which shall cover the LMC
zone of the city with sewerage network. Currently, the exact coverage and collection cannot be
estimated until the projects are completed.
 Lack of technical staff as no new recruitment is being done.
 Specialized training is not given to Junior levels
 Involvement of multiple departments causes co-ordination issues.
Storm water drainage
 Open storm water drains, often blocked due garbage
 There is shortage of staff, engineers not been appointed
 Water logging due to encroachment. Obstruction to the natural flow by encroaching sides of the
drains by construction of houses

Roads, Traffic and Transportation

 Absence of road hierarchy and traffic carrying corridors. Most of the internal city roads are 1-2
lanes, being a new capital of the state rapid growth in vehicles and population has resulted in
exceeding the carrying capacity of the roads.
 Encroachment of streets by shop owners and vendors further reducing the width of roads
 Absence of adequate parking areas leading to haphazard parking on the street, thereby causing
traffic congestion
 Lack of public transport system in the city leading to improper operation of intermediate public
transport vehicles causing traffic congestion and pollution
 Absence of pedestrian footpath
Urban poor
 Resistance of people to relocate from the existing slums.
 Most of the slum pockets are located on others land not with the ULB and hence it is difficult for
rehabilitation
 Identifying land for housing projects is a challenge as well as huge investment is required for
housing projects.
2.6.4 Urban planning

 DNN has limited role in preparation of master plan. There is lack of adequate housing leading to
encroachments and unorganized development on vacant lands.
 There are no specialized training cells for urban management and the State ATIs also needs to
be strengthened.
 Traffic, commercial establishments along main roads, narrow streets, encroachments, lack of
parking space for trucks, wholesale markets along the national highway
 Location of bus stand in the city centre leading to traffic congestion
2.7 Capacity building
2.7.1 Municipal governance

 There is a need to conduct an institutional study to ensure transfer of functions which would look
into technical, managerial aspects. The existing staff needs to be trained to undertake the
following activities:
o Functions transferred to the ULBs
o Assets to be maintained by the ULBs
o Implementation of reforms
 Further, there would be also handholding support required from the parent department which was
handling the function
 Necessary infrastructure like computers should be provided for effective implementation of e-
governance.
 Trainings in technical skills (including IT/computing), accounting, financial management, etc. need
to be given.
 Recruitment of technical staff.

2.7.2 Financial management
 A study is required to identify the reason for poor property tax coverage. Internal institutional
arrangements need to be checked in line with the function to be delivered. Measures suggested
as part of the study can be implemented through handholding support. Parallel support for
implementing the property tax module and database updation and survey of properties should be
useful.
 Trainings in the area of Unit Area Method, would be useful, before the ULB embarks on the new
system.
 Cost recovery mechanisms need to be emphasized – increase tariffs once every three years.
 To ensure complete migration to the DEAS, a monitoring plan needs to be put in place along with
rigorous trainings and manpower deployment (if needed)
 Manuals in the area of DEAS would be useful, for the employees joining the accounts
department. Trainings at regular intervals may also ensure this.
 Training on asset management and valuation should be central to all departments. Model Asset
Management tools and valuation models can also be explored in the long run.
2.7.3 Service delivery

Planning and Implementation:
 There is lack of capacity at the municipal level for developing and implementing PPPs in other
sectors like water supply and sewerage.
 The officials have envisaged training and know-how on PPPs in SWM
 Support is also envisaged in in preparation of tender documents.
 Support required in development of robust software for project monitoring and implementation
Operation and Maintenance
 Coordination among Uttarkhand Pey Jal Nigam, Uttarakhand Jal Sansthan, and DNN needs to be
improved to ensure overall service delivery improvement and implementation of a structure of
new user charges at the ULB level.
 Both NRW and metering along with meter system management require adequate training and
handholding support.
 Training should be imparted to ULB staff to adopt revenue enhancement measures.
2.7.4 Urban planning

 ‘Urban Development’ is a multi-disciplinary subject involving a cross-section of institutions and
organisations. A state-wide policy needs to be framed to take into account this macro issue.
Uttarakhand does not have any training institution with exclusive focus on urban management,
planning, and development. If the current trend towards planned urban and municipal
development is to be continued in the years to come, Uttarakhand will have to plan for the
establishment of an Urban Planning and Management Institute at the earliest.
 The urban planning function still rests in the domain of the T&CP department/ development
authority. Hence, a training programme for the officials from these departments is necessary and
specific training on using GIS and survey data reconciliation are necessary. Representation by
ULB in planning process may help in preparing master plan responsive to needs of the city.
 The master plans need to be reinforced to control unauthorized encroachments along the
riverside as well as in fringe areas.

 A Training Cell may be constituted within the office of the Director of Local Bodies. Within the
State Administrative Training Institute, there is already a Centre for Urban Development. Its
capacity can be enhanced with appropriate faculty induction. The technical expertise of IIT,
Roorkee, Dehradun Institute of Technology, engineering colleges in the State and other existing
institutions can be harnessed and these institutions mobilized for conducting specialized training
programmes related to urban management

3. Brief City Profile
3.1 City profile - Dehradun

Dehradun is the administrative centre and capital of
Uttarakhand. Dehradun is situated at the Himalayan Figure 2: Map of Dehradun
foothills in the fertile Doon Valley. The valley is well
known for its salubrious climate and natural beauty.
It is due to this reason that Dehradun has been one
of the favourite residential cities. It is well known for
its scenic natural beauty, beautiful forests,
waterfalls, and surroundings. It is also an important
educational centre of the country. India's some of
the best public schools and convents are located
here. The Indian Military Academy, Forest Research
Institute, ONGC, and many central and state
government offices are located here. Dehradun is
well linked with rail, road, and air routes to all the
parts of the state
and country. The
Key Economic Activities main languages spoken in the district are Hindi, Garhwali Sindhi,
Punjabi, and Urdu.
 Tourism
The Doon Valley has the Himalayas to its north, the Shivalik range
 Academic centre to its south, the sacred river Ganga to its east, and the river
Yamuna to its west. The city of Dehradun is surrounded by the river
 State capital
Song on the east, river Tons on the west, Himalaya ranges on the
north, and sal forests in the south. Dehradun is well connected by
road to New Delhi and other major towns in north India. The urbanization level in the state is highest
in the vicinity, with three other major urban centres, Mussoorie, Dehradun, and Rishikesh, located
within 30-50 km range. The nearest airport from Dehradun is the Jolly Grant Airport situated on the
outskirts of the town, around 25 km away from the city.
Figure 3: Photographs: Dehradun City

3.2 Population trends

The decadal population growth in Dehradun in 2011 was 29.02%, which is above nation’s average of
17.64%. The city experienced the highest decadal growth in population of 65.93% in 1991 to 2001 as
Dehradun became the capital of Uttarakhand newly formed state & government major plans of
expansion of industrial base and then stabilizing in 2011 to 29.02%. The population growth details are
given in the table below.
Table 1: Population Trend
Growth
Census Populatio Decadal
Rate Population Growth
n ‘000’ ‘000’
Thousands
Year 700
(%)
600
1971 166 500
400
1981 211 45 27.11
300
Population
1991 270 59 27.96 200

100
2001 448 178 65.93 -
1981 1991 2001 2011
2011 578 130 29.02

Source: Data provided by DNN, Census
Table 2: General Information
Sr.
Indicator Details
No.
Demographic
1 Population density 8,633 persons per sq km
Decadal population growth rate

2 29.02%
2001 to 2011
3 Literacy rate 89.32%

906 per 1,000 males
4 Sex ratio
(Males - 303,411 Females-275,009 (Census 2011))
27%
5 Workforce participation rate (110,960 main workers and 10,813 marginal
workers(Census 2001))
Service – 28.0%
6 Occupational structure
Self Employed – 11.6%
7 Migration trends Not available
SC 52,860 (2001 census)

8 Vulnerable population (SC/ST)
ST 1,930 (2001 census)
9 Household information 92,895 households

Sr.
Indicator Details
No.
Slum Characteristics
10 % Slum Population 26%
11 % Houses in Slums Not available
Source: Census, Data provided by DNN
3.3 Key highlights

 About 75% of the population in Dehradun is less than 45 years.
 The average floating population per day is 20,000 as per DNN’s estimates. The city has high
potential for tourism.
 Dehradun has an average literacy rate of 89.32%, higher than the national average of 59.5%,
as it is one of the educational hubs of India.

4. Urban Governance
Dehradun has been given the status of nagar nigam since 1998. At present, Dehradun serves an area
of 67 sq km and population of 578,420 persons. The major functions of nagar nigam include city
cleanliness, solid waste management, maintenance of gardens/dividers/circles, street light, bio-
medical waste, slaughter house, flood control, encroachment removal, stray cattle management,
community toilets, community halls, storm water and wastewater drainage, parking lots development
works, advertisement, sale of land, house tax, and licensing.
4.1 Existing status
4.1.1 Status of 74 CAA

th
Out of the 18 functions mentioned in the 12 Schedule, 16 functions have already been devolved to
the ULBs. As per Chapter II, Section-7, Duties of Municipalities of U.P Municipal Corporation Act,1959
the following 16 functions have already been transferred to ULBs as per the act:
1. Registration of death and birth
2. Slum improvement
3. Urban poverty alleviation
4. Provision of urban amenities
5. Burial grounds
6. Cattle pounds
7. Regulation of slaughter houses
8. Public amenities
9. Fire services
10. Safeguarding the interest of weaker sections
11. Promotion of cultural, educational, and aesthetic aspects
12. Urban forestry
13. Water supply
14. Public health
15. Road and bridges
16. Social and economic
The process to transfer the balance functions to the ULBs is already underway:
1. Regulation of land use and construction of buildings
2. Urban planning including town planning
The Government of Uttarakhand has formulated the Uttarakhand draft Municipal Bill which ensures
that all the functions are transferred to the ULBs and the same is awaiting Cabinet approval. Hence,
this reform has been partially implemented in Uttarakhand. However, the state has issued executive
orders to facilitate the integration of some of these functions like fire services and water supply.
Table 3: Status of implementation of 74th CAA
Sr.
Reform Remarks
No.

Sr.
Reform Remarks
No.
Urban planning including town

1.
planning Functions like urban planning, regulation of land-use etc. have been
incorporated in the Draft Municipal Bill which is under scrutiny before a
Regulation of land-use and committee.
2
construction of buildings
Planning for socio-economic development have been carried out by ULB

level since ULBs are made responsible to finalize their requirements as
Planning for economic and social
3 well as targets to cover urban beneficiaries under urban poverty
development
reduction schemes meant primarily for the socio-economic upliftment of
urban community.
4 Roads and bridges These functions already rest with the Municipal Corporation.
The order to transfer water supply to the ULBs has been passed in the
State Cabinet. However, the same has not been implemented as some
Water supply – domestic, structural changes are required to implement the same.
5
industrial, and commercial
Function exists in the Municipal Act, please refer clause hh (ii) of Section
7.
SWM is already with the ULB.

The order to transfer sewerage system to the ULBs has been passed in
Public health, sanitation,
the State Cabinet; however, the same has not been implemented as
6 conservancy, and solid waste
some structural changes are required to implement the same.
management
Function exists in the Municipal Act, please refer clauses l,m,mm of
Section 7.
As per the Municipal Act, responsibilities lies with the ULBs (Refer clause
7 Fire services
p of section 7 of Municipal Act)
Urban forestry, protection of As per the Municipal Act, responsibilities lies with the ULBs (Refer
8
environment, and ecology clause v of section 7 of Municipal Act)
Safeguarding the interests of

weaker sections society As per the Municipal Act, responsibilities lies with the ULBs (Refer clause
9
including the physically and w of section 7 of Municipal Act)
mentally challenged
Slum improvement and up- As per the Municipal Act, responsibilities lies with the ULBs (Refer
10
gradation clause z and za of section 7 of Municipal Act)
In Uttarakhand State, ULBs are responsible and accountable for the
11 Urban poverty alleviation implementation of Slum improvement and up-gradation schemes as well
as urban poverty alleviation programme.
Provision of urban amenities –

12 parks, gardens, playgrounds,
zb of section 7 of Municipal Act)
etc.
Promotion of cultural,
As per the Municipal Act, responsibilities lies with the ULBs (Refer
13 educational, and aesthetic
clause x of section 7 of Municipal Act)
aspects

Sr.
Reform Remarks
No.
Burials and burial grounds,

14 cremations, cremation grounds,
g of section 7 of Municipal Act
and electric crematoriums
Cattle pounds, prevention of As per the Municipal Act, responsibilities lies with the ULBs (Refer clause
15
cruelty to animals y of section 7 of Municipal Act
Vital statistics including As per the Municipal Act, responsibilities lies with the ULBs (Refer clause
16
registration of births and deaths k of section 7 of Municipal Act
Public amenities including street

17 lighting, parking lots, bus stops,
a and u of section 7 of Municipal Act
and public conveniences
Regulation of slaughter houses As per the Municipal Act, responsibilities lies with the ULBs (Refer clause
18
and tanneries h of section 7 of Municipal Act
4.1.2 Status of DPC

District Planning Committees have been constituted and are functional in Dehradun. Metropolitan
Planning Committee is not formed in Dehradun as it has population less than 10 lakh. The DPCs have
their meetings regularly every quarter.
4.1.3 Functions, roles, and responsibilities of ULBs and parastatals

There are several parastatals working in the state of Uttarakhand and most of the functions are still
with parastatals. The ULBs is mainly responsible for solid waste management, street lighting, and
roads, while other functions are taken care by various parastatals which are summarized below in the
table.
Table 4: Roles and responsibilities of ULBs and parastatals
URBAN CONSTRUCTION/
SR. PLANNING AND
INFRASTRUCTURE O&M
SERVICE
UPJN, UJS (Small UPJN, UJS (Small

9. Water and Sanitation UJS
projects) projects)
Sewerage and UPJN, UJS (Small UPJN, UJS (Small

10. UJS
Drainage projects), DNN projects), DNN
Solid Waste
11. DNN DNN DNN
Management
12. Urban Transport PWD, MDDA PWD, DNN PWD, MDDA, DNN
Urban Planning and

13. MDDA MDDA MDDA
town planning
15. Environment Forest Department Forest Department Forest Department

URBAN
SR. PLANNING AND CONSTRUCTION/
INFRASTRUCTURE O&M
SERVICE
Protection
Urban Poor
16. SUDA, DNN SUDA, DNN SUDA, DNN
Settlements
Development Authority, DNN – Dehradun Nagar Nigam, PWD – Public Works Department, SUDA – State
Urban Development Agency
Source: Dehradun Nagar Nigam
The mapping of various institutions makes it very clear that it is a very long journey for the state of
th
Uttarakhand to implement 74 CAA in totality.
4.1.4 Assessment of human resource at ULB

There is massive shortage of manpower in the ULB considering the retirement of employees and no
new recruitments. Moreover, the population of the city is also increasing. Therefore, more manpower
is required for achieving higher service levels, collections, and other functions. The quality of
municipal service delivery and building up an environment conducive to effective governance
depends on to a large extent on the quantity and quality of human resources available in the ULB.
The table below shows the number of staff employed by the ULB.
Table 5: Numbers of staff employed by ULB
Numbers of staff employed by ULB
Category Sanctioned Current Vacant
Centralized 58 16 42
Other Employees 1,016 977 39
Total Employees 1,074 993 81
4.1.5 Organizational structure of DNN

DNN has been divided into 60 wards, with elected representatives forming the general body of the
DNN, who work in tandem with the executive staff. The organizational structure of DNN is illustrated
below.

Figure 4: Organizational structure of DNN
Administrator
Additional
Municipal
Commissioner
Engineering Accounts
Establishment Health Street Lighting Property Tax
Department Department
office Senior Health

Municipal Engineer Accounts Officer Incharge Tax supretendent
suprientendent officer
Health Clerks Junior Engineer Accountant Health officer Line Inspector Tax inspector
Chief sanitory
Clerks Health Clerk Asstt. Accountant Lineman Tax collector
inspector
sanitory
Clerks Accounts Clerk Helper Clerks
inspector
Clerk
4.1.6 Assessment of trainings and training programmes

There is an immense need of training in various departments. Training programmes have been
conducted in some areas such as PPP, affordable housing, and SWM, but more programmes are
required to improve the performance and productivity in the ULBs and other parastatals. Some of the
areas in which training is required are listed below.
Table 6: Assessment of training needs
Training Content
Accounting reforms Accounting on double entry system, booking, and audit.
Project implementation and maintenance in the area of water

Technical training
supply, SWM, sewerage, storm water etc
Personnel Department Human resource management
Computer Training MS Office
Revenue Enhancement Increasing coverage and collection and decreasing leakages
Financial Management &

Scientific way of preparation and monitoring on budgets
Budgetary
Urban Planning Effective planning of various resources

4.1.7 Status of citizen’s charter
The main objective behind issuing the Citizen's Charter of the Municipal Council is to improve the
quality of public services. This is done by letting people know the mandate of the concerned
ministry/department/organization, how one can get in touch with its officials, what to expect by way of
services, and how to seek a remedy if something goes wrong. The Citizen's Charter does not by itself
create new legal rights, but it surely helps in enforcing existing rights.
In exercise of the problem conferred by section 3 of the Uttarakhand Right to Service Act 2011, the
state government notifies the services to the provided by the departments within the stipulated time
period. The citizen facilitation id is nagar_nigam2008@yahoo.co.in. The Citizen’s Charter is functional
with the following various services provided to its citizens:
1. Food and Civil Supplies Department
2. Revenue Department
3. Medical, Health and Family Welfare Department
4. Housing Department
5. Transport Department
6. Drinking Water Department
a. Sanctioning of water and sewer connection within 15-13 days
7. Social Welfare Department
8. Urban Development Department
a. Birth and death registration done within 3-15 days
b. Property tax certificate given within 60-90 days
c. No objection certificate for building construction given within 30 days
9. School Education Department
10. Home Department
4.1.8 Status of e-governance implementation and the support required therein

Dehradun Nagar Nigam has made significant progress in the implementation of e-governance. It has
deployed a consultant to develop the e-governance module. e-Governance modules like municipal
accounting, citizen grievance system, and registration of birth and death have been developed, while
development of others is underway.
Current status of e-governance:
 9000 Broadband plan has been installed in the nagar nigam for internet access.
 The birth and death registration system, grievance redressal system, and payroll system have
been implemented and are working satisfactorily.
 Initiatives have been undertaken for integrated municipal ERP solution under NMMP for
better service delivery.
 Client based accounting infrastructure has been deployed in the account division of the nagar
nigam for efficient operation of the accounting system.

DNN has developed a public grievance redressal mechanism. The complaints can be registered
online or through a phone on toll free number. The complaints registered are transferred to the
particular department for their redressal.
Table 7: e-Governance reform status

no.
Registration of Births Implemented Birth and death registration has been

1
and Deaths implemented in the ULB.
Public Grievance Implemented DNN has deployed online citizen grievance

2 Redressal module where citizens can log their complaints on
the website.
Property Tax In progress Under the property tax module, ULB just started
3 Management, including entering the data but the module is still not
records Management completed.
Municipal Accounting Implemented The accounting consultant has adopted municipal

4 System financial accounting manual and balance sheet
as per DEAS has been approved.
Personnel Management Yet to be DNN has proposed this module as a part of the
5
System initiated DPR under e-governance
6 E-procurement In progress Only tenders are uploaded on the website.

Work management Yet to be DNN has proposed this module as a part of the
7
system initiated DPR under e-governance
Building plan approval Yet to be MDDA has taken up this module. At present, the
9
initiated building plans are approved manually.
4.2 Indicators
Table 8: Indicators
Indicators Inputs Status- Dehradun
The public disclosures are made by

online publication of budget and
Public disclosures
tenders while there is no separate
provision of community participation.
Transparency/
The progress and project sanctioned
Disclosure
Reports reports of various programs are
published on the websites
All the procurements are done as per

Procurement procedures
Uttarakhand Procurement Rule 2008

4.3 Key findings/observations
 Transfer of functions in true spirit is yet to take place and the existing staff and officers needs
to be trained to provide these services. The legislative provisions have been made in the Act
but the actual transfer of water supply, sewerage and other services is yet to take place
 The state government is playing major role in recruitment and deployment of technical staff.
DNN has very limited role and can only recruit lower level staff. It is highly depended on the
contract employees to carry out the day to day activities. State may provide guidelines to
ULBs for recruitment to facilitate the process.
 There is a shortage of necessary infrastructure such as computers.
 Lack of technically qualified staff across all the departments
 Training needs and assessment and training curriculum not prepared for DNN
 Various e-governance modules are yet to be implemented. Integration of standalone modules
with state-level frameworks will be a major challenge.
4.4 Capacity build areas for urban governance

 Necessary infrastructure like computers should be provided for effective implementation of e-
governance.
 Training of existing staff for handling the following areas:
 Functions transferred to the ULBs
 Assets to be maintained by the ULBs
 Implementation of reforms
 The trainings on technical skills (including IT/computing), accounting and financial
management skills etc.

5. Municipal Financial Management
5.1 Existing status – Financial management

The ULB administers its budget and prepares the profit and loss account. The accounts are prepared
on cash basis and double entry system simultaneously. The DES manual has been prepared and a
chartered accountant has been appointed to completely migrate to DES.
The stakeholders are not involved during the preparation of the budget. The key steps involved in the
preparation of budget are as follows:
 The average expenditure/revenue is taken for the last three years and a certain percentage is
added to it for arriving at the estimated budget. The budget is prepared by February and
March. The Accounts department prepares the budget and other departments do not take
much interest in budget preparation.
 On finalization of budget by the accounts department, it is sent to the Additional Municipal
Commissioner for further discussion and finalization. Thereafter, the Commissioner calls a
meeting of all the line departments to discuss the estimated budget before sending it to the
Executive Committee, which is headed by the Mayor.
 Once cleared, the budget is sent to the General Body of Municipal Corporation. After the
budget is adopted by the General Body of Municipal Corporation, it is published.
The accounts are audited by internal and government auditor, but there is no external audit of
accounts.
Accounting System
DNN has appointed a field-level consultant for the implementation of accounting reforms. The opening
balance sheet has been prepared for the following financial years: 2011-12, 2010-11, 2009-10, and
2008-09. Asset registers have been prepared and valuations have been done. DNN has migrated to
DEAS system; however, both single entry and double entry are running simultaneously.
Currently, the procedure has been put in place for DEAS, but complete migration will take more time
due to lack of staff and resources at the Dehradun Nagar Nigam. Financial experts and training
programmes will be needed for complete migration.
Budgeting for the Urban Poor
DNN has earmarked 25% of the budget for the urban poor people, which has been 100% utilized.
However, there is no separate budget for urban poor however separate accounting code has been
provided in the budget of DNN.
The survey for the urban poor has been combined with a household survey being conducted by the
National Building Organisation (NBO), but does not cover all the services mandated by JNNURM.
5.2 Existing status - Municipal finances

DNN’s expenditure is increasing at a CAGR of 28.3%, while the income is increasing at a CAGR of
25.0% as per the double entry system, resulting in a loss Rs. 4 lakhs in 2011-12. If the expenditure

keeps on increasing faster than the revenue, the deficit would further increase. DNN
should take measures to reduce expenditure and increase revenues.
DNN has been rated ‘BBB-’ by CRISIL.
Table 9: Municipal Finances
2008-09 2009-10 2010-11 2011-12 CAGR

Items
Actual (Rs in crores)
2
Opening Balance MF 1,016.39 1,018.32 1,019.51 1,019.64
Revenue Account
Income 25.64 28.96 43.81 50.07 24.99%
Expenditure 23.71 27.77 43.68 50.11 28.33%
Surplus/ (Deficit) 1.93 1.19 0.13 -0.04
Cl. Balance MF 1,018.32 1,019.51 1,019.64 1,019.60
Figure 5: Total Income and Expenditure of DNN
55
50
45
40
35
30
25
20
2008-09 2009-10 2010-11 2011-12
Income Expenditure
Analysis of Balance Sheet

The DNN balance sheet shows an asset worth ~Rs. 1,045 crores, considering a land value worth
~Rs.981 crores, which is valued as per NMAM. The cash and bank balance in the balance sheet
accounts for ~Rs. 40 crores.
Revenue Income
2
The opening balance includes valuation of assets which forms the major component of the same.

The major source of own revenue for DNN is property tax, which accounts for 7% of the revenue.
DNN’s own source of revenue accounts for only 18% of the total revenue. It is highly dependent on
the grant from the government to meet its expenditure. Grants contribute ~78% of the total revenue.
The nagar nigam should take steps to increase the revenue so that it can at least meet its
expenditure.
Revenue Expenditure
Establishment expenses is the major of expenditure for DNN. The establishment expenses as a
percentage of revenue expenditure and income are 54% and 46%, respectively. The collection per
staff and efficiency in the staff performance should increase to justify such a high expenditure.
Figure 6: Head-wise distribution of Income and Expenditure

J.N.N.U.R.M. Administrative Licence Fees Property Tax
Depreciation on Exp. Expenses Interest on 0% 9%
Fixed Assets 11% 38% Property Tax
4% 0%
Discount on
Property Tax Interest on
1% Investments
2%
Salary
46% Other Receipt
89%
Assessment of property tax system at ULB
The number of properties assessed by the ULB is 52,895 out of 92,895, with a coverage of 57%, and
the collection efficiency is 93%. The coverage should is less which should be increased.
 The property tax is 12.5% of ARV:
 Residential: Monthly assumed rental basis
 Commercial: ARV is 5% of Price of house and cost of land
 There is no separate department for assessment, billing, collection, and distribution.
 The billing and collection system is not computerized. Distribution of bill is done door to door,
while collection is done through the collection centres and door-to-door collections.
 GIS mapping of properties is not in place.
 Bills are distributed in April-July. The property holders are given a rebate of 20% on the bill
amount if the bill is paid within one month of its receipt. No interest is charged if bills are paid
till March and after that, 12% flat interest is charged if paid in the next year.
Table 10: Demand Collection Balance Statement - Property Tax (Rs. lakhs)
Particular 2008-09 2009-10 2010-11 2011-12

Particular 2008-09 2009-10 2010-11 2011-12
Demand
Arrears 161.3 180.5 217.3 201.6
Current 279.8 281.7 308.6 322.8
Total Demand 441.1 462.2 525.9 524.4
Collection
Arrears 50.0 52.9 52.9 57.9
Current 258.8 273.0 313.8 301.8
Total Collection 308.8 326.4 366.7 359.7
Key municipal financial assessment – Indicators
Looking at the finances of DNN, it is found that its financial position is not healthy. It is highly
dependent on the revenue grants received from the government. The own source of income is 18% of
the total revenue and Rs. 156 per capita. The main source of revenue is from fees property tax. The
established expenses of the ULB are the major source of expenditure, which is 54% of revenue
expenditure. The table below shows the main financial indicators of the ULB.
Table 11: Financial Indicators

Own revenues as a proportion of total revenue receipts
1. 18%
(Rs 90,534,503/ Rs 500,742,535)
Per capita own revenues
2. Rs. 156
(Rs 90,534,503/ 578,420)
Non-tax revenues as a proportion of own revenues
3. 6%
(Rs 19,21,000/Rs 9,05,34,503)
Per capita property tax demand
4. Rs. 56
(Rs 322.8 Lakhs/578,420 )
Coverage for property tax net
5. 57%
(52,895 assessed properties/92,895)
Property tax collection performance 93% (current)
6.
(Rs 301.8 lakhs/Rs 322.8 lakhs) 69% (incl. arrears)
Water charges collection performance
7. 94%
Operating ratio (revenue expenditure/ revenue receipts)
8. 0.84
(Rs 420,440,462/Rs 500,742,535)
9. Per capita O&M expenditure NA
Salary as percentage of Revenue Income
10. 46%
(Rs 228,702,083/ Rs 500,742,535)
Salary as percentage of Revenue Expenditure
11. 54%
(Rs 228,702,083/ Rs 420,440,462)
Staff per 1000 population
12. 1.7
(993/578)


Debt Servicing Coverage Ratio (<=1.50) - (O.S+D.S /
13. NA
D.S)
Debt Service Ratio (Max 25%) - (Debt/ Revenue
14. NA
income)
5.3 Financial status of JNNURM projects

In Dehradun, 5 projects were approved under JNNURM, amounting to Rs. 23,968.8 lakhs, for the
development of the city. The projects are untaken to meet the future demand of the city and enhance
the service levels. The projects are being funded by the central and state governments. The ULB’s
share also is borne by the state.
Water supply reorganization scheme – 80% of the work under this scheme has been completed.
The scheme aims at meeting the future demand of water supply in terms of 135 lpcd and 24 hours.
The scheme emphasizes on the construction of tube-wells, overhead tanks, and pumping houses and
connecting mains. The total approved cost for the project is Rs. 7,002.7 lakhs, of which 80% is funded
by the central government and 20% by the state government.
Integrated solid waste management –30% of the work under this scheme has been completed. The
scheme aims at undertaking SWM on PPP basis. The contract was awarded to SPML, and door-to-
door collection has been initiated in all 60 wards and DNN is able to receive 16 lakhs/ annum from
user charges for SWM. However, environment clearance for the landfill site is awaited, which is
hampering the progress of the project. The total approved cost for the project is Rs. 2,460.0 lakhs, of
which 80% is funded by central government and 20% by the state government.
Choraha Road construction and renovation - 72% of the work under this scheme has been
completed. The scheme aims at constructing and renovating roads at various junctions for smooth
movement of traffic. The total approved cost for the project is Rs. 2,757.9 lakhs, of which 80% is
funded by the central government and 20% by the state government.
Sewerage system - There are two schemes for the sewerage system, as condition of sewerage in
the city is poor. 75% of the work under both the schemes has been completed. The scheme aims at
improving the sewer network in the city and enhancing service delivery.
Table 12: Status of Projects under JNNURM
Total Amount
Approved Cost
S. No. Project released (Rs. in
(Rs. in Lakhs)
Lakhs)
1 Water Supply Reorganization 7,002.7 6304.0
2 Integrated Solid Waste Management 2,460.0 984.0
3 Choraha Road Construction & Renovation 2,757.9 1985.0
4 Sewerage system 5,465.0 4630.0
5 Sewerage system LMC Zone 6,283.0 5280.5
5.4 Key findings/observations

 Revenue expenditure is growing at a faster rate (28%) than revenue receipts (25%) indicating a
revenue deficit in future.

 The ULB has high dependence on grants. About 78% of the total revenues comprise of
grants. Own sources of revenue receipts is only 18%.
 Only 57% of properties are under tax net; the per capita property tax is also on a lower side,
pegged at Rs 157.
 The ULB is facing challenge in assessment of new properties and revaluation of the existing
properties.
 ULB is yet to migrate to Unit Area Method of Property Taxation.
 Lack of technically qualified staff affecting the work efficiency of the department.
 The opening balance sheet has been prepared for the financial years: 2011-12, 2010-11, 2009-
10, and 2008-09. Asset registers have been prepared and valuations have been done. The ULB
has migrated to DEAS system; however, both single entry and double entry are running
simultaneously.indicating lack of training and manpower support in shifting completely to DEAS.
 There is no scientific method of preparation of budget. It is generally prepared based on previous
year budget and projects in pipeline for the next year.
5.5 Capacity building needs/areas for financial management

 A study is required to identify the reason for poor property tax coverage. Internal institutional
arrangements need to be checked in line with the function to be delivered. Measures suggested
as part of the study can be implemented through handholding support. Parallel support for
implementing the property tax module and database updation and survey of properties should be
useful.
 Trainings in the area of Unit Area Method, would be useful, before the ULB embarks on the new
system.
 Cost recovery mechanisms need to be emphasized – increase tariffs once every three years.
 To ensure complete migration to the DEAS, a monitoring plan needs to be put in place along with
rigorous trainings and manpower deployment (if needed)
 Manuals in the area of DEAS would be useful, for the employees joining the accounts
department. Trainings at regular intervals may also ensure this.
 Training on asset management and valuation should be central to all departments. Model Asset
Management tools and valuation models can also be explored in the long run.

6. Urban Service Delivery
6.1 Existing status
6.1.1 Water supply3

The water supply in Dehradun is operated and maintained by the Uttarakhand Jal Sansthan (UJS)
and capital works and overall planning are carried out by the Uttarakhand Pey Jal Nigam (UPJN).
Although a municipal function, the Dehradun Nagar Nigam (DNN) is not involved in the planning,
design, construction, operation, maintenance, and service delivery of this important urban service.
The source of water for Dehradun is both surface water and ground water, whereas the major source
is ground water. As stated above, the functions are not performed by DNN therefore the jurisdiction
UJS is different, the information stated is as per the jurisdiction of UJS. The total water supplied is
212.18 MLD, sourced from 111 tube wells and 58 mini tube wells. The water supply distribution
network is 1,318.41 km long. The total number of connections is 127,705, out of which only 10,345
connections are metered. There are three treatment plants with a total capacity of 27 MLD. The data
regarding the coverage was not available, so the same has been sourced from SLB.
UJS estimates unaccounted water to be in the range of 30-40%. To reduce technical and commercial
losses, UPJN is currently implementing two water supply projects under JNNURM. Asian
Development Bank is assisting UPJN in the implementation of the projects for water supply. The cost
of the approved projects is Rs. 70.03 crores. The project emphasizes on the construction of tube
wells, overhead tanks, and pumping houses and connecting mains. The project is expected to be
completed by September 2013.
Table 13: Service level indicators - Water Supply
MOUD
Benchmark
Coverage of water supply 100%
1 48%
( As per SLB report)
Per capita supply of water
135 LPCD
2 (Total supply is 212.2 MLD supply and per capita supply is 120 120 LPCD
lpcd considering floating population (2011))
3 8%
(10,345/127,705)
3
Water supply and sewerage are handled by UJS and UPJN, and the data is maintained by them at district level since they are
providing services to the entire district.

MOUD
Benchmark
Quality of water supplied 100%
7 NA
Cost recovery in water supply services 100%

8 85%
Efficiency in collection of water supply related charges 90%
9 94%
Source: Uttarakhand Pey jal Nigam, Uttarakhand Jal Sansthan, SLB report
6.1.2 Sewerage4
UJS is responsible for operations and maintenance of the sewerage network, whereas UPJN is
engaged in planning, designing, and construction of the sewerage system.
Sewerage system was introduced in Dehradun way back in the year 1921. Since then, it has been
extended to various parts of the town. The data regarding the coverage of the sewerage network was
not readily available and hence the same is sourced from the discussions held with various officials
and the service level benchmark report shared by the State government; currently, the city has
network coverage of 12%. The reason for low coverage is traditional approach of septic tank and
soaks pit systems and the availability of sandy-gravel strata. At present, No STP is functional, the 2
Sewerage Treatment Plants are getting constructed of 20 MLD and 68 MLD under JNNURM.
As per the discussions, the total sewage generated is calculated considering that 80% of the water
supplied, which comes out to be 169.6 MLD. The calculation is shown in the table below:
Table 14: Calculation of sewerage generated
Details Units Remarks
Water supply 212.2 MLD
Sewerage generated 169.6 MLD 80% of the water supplied
The projects are underway to increase the coverage of the city. The two projects under JNNURM for
renovation and construction of the sewer line and construction of an STP are in progress and are
expected to be completed by September 2013. The cost of the approved project is Rs. 117.48 crores.
Key issues:
 The existing sewerage system is very old and dilapidated and coverage of the sewerage
network is very low.
 Currently, the coverage and collection cannot be estimated until the projects are completed.
 UJS does not maintain separate records for income and expenditure for sewerage and water.
 Lack of technical staff as no new recruitment is being done.
 Specialized training is not given to lower level officials.
 No initiative is taken in the direction of PPP.
4
Water supply and sewerage are handled by UJS and UPJN, and the data is maintained by them at district level since they are
providing services to the entire district.

 Involvement of multiple departments causes co-ordination issues.
Table 15: Service level indicators - Sewerage and Sanitation
S. MOUD
Indicator Value
No Benchmark
Coverage of toilets 100%
1 70%

7 52%

9 94%
Source: Uttarakhand Pejal Nigam, Uttarakhand Jal Sansthan, SLB report
6.1.3 Solid Waste Management

Dehradun Municipal Corporation has an area of 67.00 sq km. The city generates about 257 MT/day
solid waste, and the average quantity of waste collected and transported to the dump site at present
is 155 MT/day.
The present status of solid waste management in Dehradun is given as under:
 DNN has given the SWM on PPP basis to a private operator. The corporation pays the
operator a tipping fee for the services rendered.
 The operator has initiated door-to-door collection in all the wards. DNN has imposed user
charges for solid waste management, ranging from Rs. 20 per household to Rs 50 per
household.
 DNN has been able to collect Rs. 16 lakhs as user charges for SWM in 2011-12.
 The EIA land clearance for the landfill site has been obtained. The landfill site measures 8.32
hectares and is situated in Sheemwada.
Dehradun Nagar Nigam is implementing an integrated project on solid waste management under
JNNURM. The key components covered under the project are:
 Construction and operation of the transfer station, treatment, and disposal facilities.
 Construction of 150 MT/day capacity composting plant with all necessary tools and equipment
 Development of 50 MT/day capacity engineered sanitary landfills for ensuring safe disposal of
rejects.
 IEC and capacity building programmes.
 Door-to-door collection through NGOs/RWAs/private sector participation
 Equipment, vehicles, tools, etc., to augment primary collection, street sweeping
 Secondary storage containers to augment secondary storage and help in direct transfer of
waste to the waste processing station
 Covered hydraulic vehicles to improve the transportation of waste through covered containers
to ensure direct transfer stations/treatment plants
The service level shall improve considerably after the completion of the project under JNNURM, and
the integrated solid waste management project is likely to be completed by March 2014. Based on the
discussions held at DNN and the data shared, the current service levels for SWM are given below.
Table 16: Service level indicators - SWM
S. No. Indicators Case - Dehradun Remarks
1. Household level coverage of Door to Door collection Approximately 70% of the

SWM services through door- has been initiated in all population has already been
to-door collection of waste the 60 wards covered.
2. Waste collection efficiency 60% Total waste is 257 MT

Waste collected is 155 MT
3. Waste segregation 0% Currently, there is no segregation

of waste at source
4. Extent of recovery of waste 0% There is no recycling of waste

collected
5. Extent of scientific disposal of 0% The landfill is currently under

waste at landfill sites construction and there is no
disposal mechanism now.
6. Efficiency in redressal of 85%

customer complaints
7. Proportion of cost recovered 18.2% (16.0 lakhs/ DNN has started implementing
87.54 lakhs) user charges from 2011-12 and
they have been able to recover 16
lakhs.
8. Collection efficiency of SWM NA

charges
Table 17: Details of O&M cost incurred for SWM by DNN
Year O&M cost (Rs. In lakhs)
2011-12 87.54
2010-11 79.59
2009-10 136.16
2008-09 96.00

2007-06 99.09
6.1.4 Storm water drainage

Since the town is located in the hilly region along the river basin of Ganga, natural topography of the
city helps in gravity drainage. The drainage system covers only 11% of city area. There are pockets of
water logging; besides, natural drainage courses require rehabilitation, as they are choked with
disposed solid waste and encroached upon, particularly by the urban poor. DNN is dependent on UJN
for the implementation of the city wide drainage system.
Table 18: Service level indicators - Storm Water Drain
Sr. No. Indicators Case - Dehradun
1. Coverage of storm water drainage network 11% (approx)

Aggregate number of incidents of water logging reported in
2. 4
a year
Source: Dehradun Nagar Nigam, SLB
6.1.5 Roads and streetlight

The engineering department, headed by the Executive Engineer, constructs and maintains the roads
in Dehradun. Dehradun city comprises 738 km of roads. Out of the total roads under the coverage of
DNN, 85.5% are surfaced roads, whereas 14.5% are kutcha roads.
The electricity department under the engineering department is responsible for the installation,
replacement, repairs, operation, and maintenance of streetlights in the city. There are 20,180
streetlights in working condition in Dehradun, spaced at an average distance of 30 m. The street lights
mainly comprise sodium lamps.
Table 19: Service level indicators - Roads and street light
Sr. No. Indicators Case- Dehradun
1 Road area per capita NA

5
2 Proportion of surfaced roads 85.5%
3 Street lighting spacing 30m
5
Based on discussion with DNN

6.1.6 Housing and infrastructure for the urban poor
The housing and infrastructure needs of the poor are taken care of by DNN and various parastatals.
As per JNNURM, 25% of the funds are earmarked for the urban poor to cater to the basic needs like
solid waste, sanitation, roads, and water supply.
The various projects covered under basic services for the urban poor are as follows.
Table 20: Projects under Basic Service to Urban Poor
Sr. Total dwelling Amount approved Status of

Project name
No. units (Rs. In Lakhs) project
1 Ram Mandir Kusht Ashram 27 163.64 95%
2 Shanti Kusht Asram 28 137.20 90%
3 Rotary Kusht Asram 34 163.34 89%
4 Kath Bangla 148 622.23 60%
5 Ram Nagar malin basti 224 1,159.88 45%
6 Barampuri Phase I 240 1,114.60 55%
6.2 Key Issues

Water supply
 The water supply system at present is managed by UJS, hence information specific to DNN
jurisdiction is not maintained. The present SLB related information is hence approximate.
Jurisdiction specific information would be important for decision making and future planning once
the function is completed transferred to ULB.
 As per discussion with officials NRW is high because of leakages in old pipes
 Collection efficiency is less due to unwillingness of the people to pay.
 Cost recovered is very less because tariffs are very low and tariffs have not been revised since
2000.
 Both bulk and consumer level metering is yet to be initiated.
 Generally, trainings are attended by senior staff, however, the knowledge transfer and training of
other and ground staff should be ensured.
 Conflict of interest and coordination issues arise between various agencies like the PHED, UJS
and ULB.
Sewerage
 The existing sewerage system is in a limited area of the city and is aged and in dilapidated
condition.Under JnNURM, UJS is implementing a sewerage project which shall cover the LMC
zone of the city with sewerage network. Currently, the exact coverage and collection cannot be
estimated until the projects are completed.
 Lack of technical staff as no new recruitment is being done.
 Specialized training is not given to Junior levels
 Involvement of multiple departments causes co-ordination issues.
Storm water drainage
 Open storm water drains, often blocked due garbage

 There is shortage of staff, engineers not been appointed

 Water logging due to encroachment. Obstruction to the natural flow by encroaching sides of the
drains by construction of houses
Roads, Traffic and Transportation

 Absence of road hierarchy and traffic carrying corridors. Most of the internal city roads are 1-2
lanes, being a new capital of the state rapid growth in vehicles and population has resulted in
exceeding the carrying capacity of the roads.
 Encroachment of streets by shop owners and vendors further reducing the width of roads
 Absence of adequate parking areas leading to haphazard parking on the street, thereby causing
traffic congestion
 Lack of public transport system in the city leading to improper operation of intermediate public
transport vehicles causing traffic congestion and pollution
 Absence of pedestrian footpath
Urban poor
 Resistance of people to relocate from the existing slums.
 Most of the slum pockets are located on others land not with the ULB and hence it is difficult for
rehabilitation
 Identifying land for housing projects is a challenge as well as huge investment is required for
housing projects.
6.3 Capacity building needs/areas

Planning and Implementation:
 There is lack of capacity at the municipal level for developing and implementing PPPs in other
sectors like water supply and sewerage.
 The officials have envisaged training and know-how on PPPs in SWM
 Support is also envisaged in in preparation of tender documents.
 Support required in development of robust software for project monitoring and implementation
Operation and Maintenance
 Coordination among Uttarkhand Pey Jal Nigam, Uttarakhand Jal Sansthan, and DNN needs to be
improved to ensure overall service delivery improvement and implementation of a structure of
new user charges at the ULB level.
 Both NRW and metering along with meter system management require adequate training and
handholding support.
 Training should be imparted to ULB staff to adopt revenue enhancement measures.

7. Urban Planning
7.1 Urban planning functions and reforms

With a view to check the uncontrolled and haphazard growth of Dehradun, in October 1984, the state
government notified ‘Mussoorie-Dehradun Development Area’ under the provision of the UP Urban
Planning and Development Act, 1973, including 185 revenue villages and surrounding Mussoorie and
Dehradun urban areas. MDDA is a local decision making agency and it is totally self-sufficient,
capable of undertaking all sorts of activities for well-planned urban development. The challenges
before MDDA are massive and diversified, as Dehradun/Mussoorie required an integrated
development process, which has to be inexpensive, functionally utilitarian, environmentally healthy,
recreationally adequate, and aesthetically appealing.
The draft municipal bill submitted for Cabinet approval provides for the integration of city planning and
delivery functions of ULBs. It is yet to be enacted. Hence, this reform can be considered only
substantially implemented in Uttarakhand.
7.2 Status of master plans and land use plans

The master plan proposed in 2001 covers an area of 7,045 hectares, while in the recent master plan,
covers 35,867 hectares. The substantial increase is because of change in the area covered for
agriculture, forest, and transport. The details of the land use plan are given below.
Table 21: Land use plan
Land use Area covered (in hectare)
Type of land 1991 2001 2011
Residential 1,588.8 3,001.8 5,306.5
Commercial 81.0 290.0 431.0
Industrial 113.4 350.0 281.0
Facilities & Services 802.2 833.2 1,047.1
Official 267.2 313.5 1,290.9
Recreation 183.5
Vacant land 156.0 250.7
Agricultural land 6,416.5
Garden 205.7 226.0 928.2
Transport 1,526.8
Forest 12,302.0
Circulations 203.0 400.1

Wetland
Water bodies 331.0 1,295.9 1,179.3
Others (specify) 55.0 84.0 4,974.5
Source: Master Plan, CDP
7.3 Existing practice for planning process

The preparation of master plan is undertaken by conducting surveys. The results are compiled and an
analysis is done on the basis of the development needs of the city. NGOs and societies are not
involved in the planning process.
The Mussoorie–Dehradun Development Authority (MDDA) was constituted for the planning and
development of the aforesaid development areas. The preparation of zonal development plans and
regulations has been recommended under Section 9 of the UP Urban Planning and Development Act,
1973.
7.4 Status of implementation of key reforms

The Government of Uttarakhand has made significant efforts in the implementation of reforms
planned under JNNURM, as per the committed timelines in the MoA signed with GoI.

 Shift to accrual-based double entry accounting system: The Cabinet of the
State Government has adopted the accounting manual, and the double-entry
accounting system has been made mandatory in the state. The city of Dehradun has made
substantial progress in migration to the double-entry accounting system. Fine-tuning, like
aligning the existing accounts with the chart of accounts given in the accounting manual, has
to be done. This is particularly true in the case of the Dehradun Nagar Nigam (DNN), which
has made substantial progress in coding of accounts, valuation, and the generation of
provisional balance sheets. DNN has prepared the balance sheet as on 31st March 2012.
 e-Governance: The state government has prepared a detailed project report (DPR) for e-
governance, which also includes the integration of various standalone modules. The report is
being sent to the MoUD for approval. GoU is also requesting MoUD to expedite approval for
the same.
 Community Participation Law: The draft of the Community Participation Law has been
prepared and sent to the Law Department for vetting. Once the vetting is done, the finalized
version would be placed before the Cabinet for final approval.
 Earmarking land for urban poor: Since 2011-12, the Uttarakhand Government has
earmarked 10% of developed land for EWS and 15% of developed land for LIG. The same
has been approved and adopted as a part of the Building Byelaws, 2011.
 Simplification of conversion of agricultural land to non-agricultural purposes: The state

government has not developed a new process for the conversion of agricultural land into non-
agricultural land. The directives issued refer to Clause 143 of the Uttar Pradesh Jamindari
Vinash Adhiniyam, 1950. The Assistant Collector, under Article 143 of the Jamindari Abolition
Act, 1950, is empowered to change the use pattern (free of cost) of all the lands that fall
outside the purview of the Development Authority and the Regulated Areas. This is the
simplest form of change in land use and fulfils the expectations of the reform.
th
 Implementation of 74 CAA: The state government has transferred 16 functions to the
ULBs out of the mandated 18 functions. These are included in the Municipal Act, 1916 (Refer
to Chapter II, Section-7, Duties of Municipalities of Municipal Act, 1916). The functions that
are yet to be transferred are:
2. Urban planning
3. Roads and bridges
4. Socio-economic planning
 Regarding the transfer of water supply and sanitation functions to the ULBs, the state
government has issued an executive order about the constitution of:
 A monitoring committee to be chaired by the Mayor/President,
 A committee to monitor the implementation and O&M of all water works as well as the
finalization of new schemes, and
 A monitoring committee to assess and sign the ACR of the concerned officers.
 Other projects: The state government is also implementing the ADB-funded project, the
Uttarakhand Urban Sector Development Investment Programme, which includes various
reforms and projects across 63 ULBs in Uttarakhand, including the three mission towns.

 Revision of building byelaws for streamlining the approval process: The GO issued by
the Housing Department ensures a single-window system and approval of domestic and
commercial housing maps within one day and 10 days, respectively. In Dehradun, the Map
Approval System is also operational. The overall process of building plan approval has not
been fully computerised and is not Web-based; this will be done after the implementation of e-
governance. MDDA has made provision in the building byelaws for rainwater harvesting
requirements within the region.
 Revision of building byelaws for rainwater harvesting: Clause 2.2.5 of building bye-laws
mentions the size of the plots for which rainwater harvesting is required. In addition, the
byelaws have also provided the size of the rainwater harvesting system in the region. The
building byelaws have been disseminated on the website of MDDA.
7.5 Key concerns

 DNN has limited role in preparation of master plan.
 Lack of adequate housing leading to encroachments on open undeveloped areas
 There are no specialized training cells for urban management and the State ATIs also needs
to be strengthened.
 Traffic, commercial establishments along main roads, narrow streets, encroachments, lack of
parking space for trucks, wholesale markets along the national highway
7.6 Capacity building needs/recommendations

 ‘Urban Development’ is a multi-disciplinary subject involving a cross-section of institutions and
organisations. A state-wide policy needs to be framed to take into account this macro issue.
Uttarakhand does not have any training institution with exclusive focus on urban management,
planning, and development. If the current trend towards planned urban and municipal
development is to be continued in the years to come, Uttarakhand will have to plan for the
establishment of an Urban Planning and Management Institute at the earliest.
 The urban planning function still rests in the domain of the T&CP department/ development
authority. Hence, a training programme for the officials from these departments is necessary and
specific training on using GIS and survey data reconciliation are necessary. Representation by
ULB in planning process may help in preparing master plan responsive to needs of the city.
 The master plans need to be reinforced to control unauthorized encroachments along the
riverside as well as in fringe areas.
 A Training Cell may be constituted within the office of the Director of Local Bodies. Its task
will be two-fold:
 (i) to build on the current initiative to carry out a training need assessment (TNA) exercise
in ULBs across the state regularly, may be with some expert help, to ascertain with some
precision the diverse training needs of ULBs; and
 (ii) to identify appropriate training modules, prepare a list of training institutions which
offer such modules. And make arrangements for sending employees on these specific
types of training programmes.
 Within the State Administrative Training Institute, there is already a Centre for Urban
Development. Its capacity can be enhanced with appropriate faculty induction. The
technical expertise of IIT, Roorkee, Dehradun Institute of Technology, engineering
colleges in the State and other existing institutions can be harnessed and
these institutions mobilized for conducting specialized training programmes
related to urban management

8. Annexures
8.1 References:
 City development Plan, Dehradun Nagar Nigam
 Solid waste management, Detail Project Report, JnNURM
 Service Level benchmarking, Report prepared by SLNA for MoUD
 Master Plan for Dehradun, MDDA
 Reform Appraisal Report- UIG-Uttarakhand.
 Dehradun Financial Statements – Income and expenditure statement and balance sheets
 JNNURM Quarterly Progress Reports
 http://jnnurm.nic.in/
 http://www.nagarnigamdehradun.com/
8.2 List of officials met during (8th May 2013-16th May 2013)
Name of Officials Designation Contact Details
Mr Rajiv Pande Project Officer, State Urban Development Agency 9412975245

(SUDA), BSUP projects
Mr Naresh Mathpal Project Management Unit, JnNURM 9152338274
Mr Ashok Kumar, IAS Commissioner, Dehradun Nagar Nigam
Mr Gupta Accounts Officers, Dehradun Nagar Nigam
Mr Gupta Property Tax, Dehradun Nagar Nigam
Mr. Chauhan Social Development Expert, Project Implementation 09917474145

Unit under JnNURM, Dehradun Nagar Nigam
Mr. Ravi Pandey Municipal Engineer, Nagar Nigam Dehradun
Mr. Panth Executive Engineer, Jal Nigam 09411110632
Mr. H.K Pandey Engineer, Jal Sansthan 09411113817
Mr. Devraj Accountant Jal Sansthan
8.3 Minutes of the key meetings

Place/Location Urban Development office, Dehradun
th
Date of the 8 May 2013

Meeting
1. Mr. Rajiv Pande, Project Officer, State Urban Development Agency

(SUDA), BSUP projects
Participants
2. Mrs. Monika Behl, CRISIL
3. Mr. Varun Gupta, CRISIL
 CRIS team gave an introduction to the Capacity Building for Urban
Discussion Development (CBUD) initiative of MoUD, CRIS’s appointment for rapid
Points baseline assessment study of 30 cities including Dehradun
 The objective and the study areas to be covered under the study were
discussed.
 Various Poverty alleviation issues and capacity building needs were discussed.
Place/Location Urban Development office, Dehradun
Date of the th
8 May 2013
Meeting
1. Mr. Naresh Mathpal, PMU, JnNURM

Participants 2. Mrs. Monika Behl, CRISIL
Discussion
Development (CBUD) initiative of MoUD, CRIS’s appointment for rapid
Points
baseline assessment study of 30 cities including Dehradun
 The various issues regarding the transfer of various functions to ULB and
urban governance was discussed
Place/Location Municipal Commissioner Chamber, DNN
Date of the th
8 May 2013
Meeting
1. Mr. Ashok Kumar, Municipal Commissioner

Participants 2. Mrs. Monika Behl, CRISIL
Discussion baseline assessment study of 30 cities including Dehradun.
Points  The objective and the study areas to be covered under the study were
discussed.
 Various issues relating to urban governance, SWM, capacity building and
poverty tax were discussed
Place/Location PIU Department, DNN

Date of the th
13 May 2013
Meeting
1. Mr. Chauhan, PIU

2. Mrs. Pallavi, PIU
Participants 3. Mr. Pankaj, PIU
4. Mrs. Monika Behl, CRISIL
 Various issues regarding SWM, human resource, capacity building and urban
poor were discussed
 The member of PIU gave the contact details of various persons
Place/Location Accounts Department, DNN
Date of the th
13 May 2013
Meeting
1. Mr. Gupta, Accounts officer

Participants
The introduction relating to CBUD program was given and discussion about the
DNN accounting system and challenges faced by staff was undertaken. The key
points mentioned during the discussion are stated below:
 Budget is not prepared by scientific method and it is based on assumptions by
taking 3-4 years average and adding approximate percentage to it.
Discussion
 ULB has Lack of skilled manpower for accounting
Points  Training is needed for double entry system
 Lack of proper infrastructure in terms of computers and software
 Proper asset valuation is done while preparation of balance sheet
 No land development was undertaken to increase tariff
 ULB can increase tariff in 5 years
 Property tax and others not linked to double entry system
 CA is appointed for double entry system
Place/Location Property Tax Department, DNN
Date of the th
13 May 2013
Meeting
1. Mr. Gupta, Property Tax officer

Participants
DNN property tax issues was done. The key points mentioned during the
Discussion discussion are stated below:
 Property Tax method is under review not ascertained as of yet as ARV method
Points is used and as per Act it say self assessment
 From Aug 07 no new property is taken into taken under coverage
 The law contain the provision of ceasing of property
 Property tax online process is in progress.
 Shortage of staff is there

 The organizational structure is flat and not separate for collection, demand and
vigilance.
Place/Location Engineering Department, DNN
Date of the th
16 May 2013
Meeting
1. Mr. Ravi Pandey, Executive Engineer

Participants
 Discussions were held with Mr. Pandey to understand the drains, roads,
transportation and street lighting sectors in Dehradun.
 During the discussions, Mr. Pandey highlighted the key issues in these areas
Place/Location Jal Nigam
Date of the th
16 May 2013
Meeting
1. Mr. Panth, Executive Engineer

Participants
baseline assessment study of 30 cities including Dehradun
 The details of the ongoing works were shared with CRISIL. In addition, data
Discussion with regard to the sewerage system was also shared.
Points  Jal Nigam officials shared their view on the issues faced by them while
planning, financing and executing the projects.
The key points mentioned during the discussion are stated below:
 Jal Nigam only seeing increasing storage capacity rest is seen by ADB
 Quarterly training is needed
 Automation of various systems should be there
Place/Location Jal Sansthan
Date of the th
16 May 2013
Meeting

1. Mr. H.K.Pandey, Executive Engineer

Participants
O&M of water and sewerage issues was undertaken.
Discussion The key points mentioned during the discussion are stated below:
Points  Online collection under process
 Computer training and proper infrastructure for staff is needed
 Accounting training and e-governance
 For reduction of NRW replace old pipeline and do metering
 24-7 water supply not there
8.4 Qualitative Questionnaire

1) Municipal Financial Management
2) Urban Service Delivery
Query
Project Planning, financing, procurement and implementation

Planning
 Do you think, there is adequate technical/ managerial capacity with ULB for project planning?
What are the gaps in the system according to you? (Issues could be related to funds,
manpower, technology, decision making, process etc).
ULB do not have technical capabilities to undertake project planning.
 Are you aware of similar projects planned and implemented in other cities? Have you visited
any of these cities?
Project implementation in other cities is viewed but don’t have too much exposure to it. No
exposure visits are organized.
 Does ULB have any plans in place to meet the infrastructure gaps? Was the CDP for your city
being prepared; if yes, do you think the CDP prepared address the project planning related
aspects? Any suggestions in this area?
CDP of the city was prepared in 2007 and it cover planning related aspects. Although the CDP
is not yet fully implemented.
 What support do you envisage in planning of projects? Support from ULB, state and centre
The ULB would like more support from the State as the ULB funds are not sufficient for
planning or implementation of projects of any scale.
 What is generally the process followed from conceiving a project to its implementation? Across
the project cycle, where do you think are the key bottlenecks and according to you, how this
can be resolved?
The various steps in project lifecycle are assessment of needs, approvals, DPR’s and
implementation.
Key bottlenecks are stated below

Query
1. Projects are not always planned considering the urgent requirements

2. The functions are taken care by different various parastatals which causes
implementation and operational issues,
3. The municipality and parastatals are short of staff, and lack technical skills to monitor
the projects being carried out
4. Moreover, outcomes are not assessed when projects are planned
 What steps have been taken in the past to resolve/reduce these issues?
No steps have been taken by the ULB or the State. Current practices are age old.
 While planning of projects do you envisage/ enumerate the improvements in SLB indicators? If
no why?
Regular basis, monitoring of services is carried out, although not in a planned manner.
 What is the level of participation with CBOs/SHGs and or NGOs/Civil Society groups in
planning the development works?
Society groups are not involved much in planning and implementation stage.
Financing
 In what manner, ULB has financed its past projects?

No major projects are undertaken by ULB. The construction of water and sewerage system is
undertaken by UPJN.
 If financing of projects is through bonds, borrowing from Banks, through funding agency like
(World Bank, ADB etc.) or through pooled financing, PPPs etc. in such cases is the
department fully aware of the financing procedures? What are the key areas of knowledge
support you require in this area?
Training on the preparation of contract documents and know how on preparation on financial
concepts
 Has there been any trainings in past on project financing?

No such training sessions.
Procurement
 What are the existing procurement processes pursued by the ULB?

Procurement is done as per Uttarakhand Procurement Rule 2008
 What do you think are the key hindrances in procurement (tendering) of projects?
Online tendering is taking place
 Has there been any training on contract preparation?

No
 Is there a legal cell/ official in ULB to examine the adequacy of contracts?

Yes
PPPs –
 Mention the key PPP projects implemented in the past with details such as contractual
structure, performance parameter and issues faced by the ULB.
Query
SWM project is implemented on PPP. The work had started in all 60 wards.
 What is the role of the private sector in service delivery and the potential of public-private
partnership (PPP) in the development and management of infrastructural services?
Door to door collection and scientific disposal of waste
 Does ULB have adequate know-how on contract management of PPP Projects?

No
 What kind of support do you envisage for implementation of PPP Projects

A special training in implementation of SWM projects on PPP basis needs to be imparted
Implementation
 What kind of support is required for project implementation?

Financial, Infrastructure and Skilled manpower support.
 During implementation of projects under JNNURM/ funded schemes of your state, how
frequently the review meetings are organized to mitigate and resolve the issues?
Meetings are held but lack of technical skill and knowledge and financial powers pose as a
hurdle to foreseeing issues related to projects.
 Have the execution team been provided any trainings in the area of project management or
use of software for project management?
No
 Are there any issues related to manpower planning, technical capacity of team etc.?
The shortage of skilled manpower creates issues in project planning and implementation.
Urban Service Delivery

Municipal Service Delivery: With respect to the urban infrastructure services in the ULB such as
water, sanitation, sewerage and drainage, solid waste management, urban transport, street
lighting, environment protection , urban poor settlements, please provide inputs related to
 What are the key reasons for poor service levels?

The key reasons for poor service delivery are increasing population, shortage of staff, low
financial capacity, poor planning etc.
 Do you have any operational guidelines for O&M of projects? If yes, are they followed and
monitored; if no, do you think this should be helpful?
No
 If your ULB has not been able to meet the O&M cost recovery as per reforms -
Metering, Lack of skilled manpower and low tariffs leads to under recovery of O&M
expenditure.
 Land for the project

o Has ULB made reservations for land required for the projects in future?
No
o Have any of your projects stuck due to land issues?

Query
Yes BSUP projects.

o What suggestions you would like to make to ease out the process of land acquisition.
Easy transfer of land to ULB’s by the state and people should be part of planning
process to understand the benefit of services.
Service Level Benchmarks (SLB)
 Please explain the awareness of the ULB with respect to Service Level Benchmarks (SLB)
Limited awareness
 Was any survey being done with respect to SLB?

The survey was undertaken in the year 2010-11.
 What is the institutional mechanism put in place to ensure that the data reliability of SLB
indicators is highly reliable?
There was a private party appointed to undertake the study by the State government.
 Are you aware of “Information Systems Improvement Plan (ISIP)” and Performance
Improvement Plan (PIP)
No
 Explain preparation and implementation of a Performance Improvement Plan (PIP) to facilitate

improvement of performance levels on select service indicators
NA
Water Supply Services –
 How do you plan to reduce the non-revenue-water in the system? What measures ULB has
taken in past towards this and what has been the success achieved?
No initiatives taken. Metering and new pipeline should be there to reduce NRW.
 What is ULBs exposure to 24x7 system of water supply? Has there been any training in this
area?
ULB don’t have any exposure in such area.
 How is the water system managed; do you have water districts? How do you rate the
accountability of the current system of administration of water supply?
Different divisions for administration of water supply within the city.
 What are the key challenges you consumer interface i.e. in the area of metering, billing and
collection?
Lack of metering
 What is your exposure to technologies in the treatment area? How do keep yourself update
with the latest cost effective technologies?
The water treatment plants are in place. The staff should be given training and exposure to
new technologies
 What key changes you would suggest to improve the service delivery in water supply area in
your ULB?

Query
Recruitment of skilled staff, training, metering, improvement of services in slumps.
 Sewerage Services/ SWM –

 What is your exposure to technologies in the treatment area? How do keep yourself update
with the latest cost effective technologies?
They have a basic understanding to these things. Training are required to increase the level of
exposure.
 What are the key challenges you face in service provisioning in this area?
Same as water supply
 JNNURM requires the cities to frame byelaws related to reuse and recycling of waste water, so
as to conserve water resources. Is there any byelaw pertaining to reuse of recycled water?
Yes, they have the byelaws
 JNNURM requires the cities to take sufficient steps towards promoting the use of rain water
harvesting systems in cities by making it mandatory for building permission, with a long term
objective of promoting conservation of water and ensuring sustainability of water resources? Is
there any legislation for making Rainwater Harvesting mandatory in buildings?
Yes have a concept of rain water harvesting
 What is the status on reforms in the area of waste management? What are the key hindrances
in implementing these reforms?
Reforms have been implemented in waste management. SWM has been initiated on PPP
mode in all 60 wards.
 Housing and infrastructure for Urban Poor

 What are the key challenges in implementing projects for urban poor, especially with respect to
provision of housing and infrastructure?
1. Resistance of people to relocate from the existing slums is a problem.
2. Land on which slums are developed are owned by others leading to legal disputes which
hinders development.
3. Identifying land for housing projects is a challenge.
4. Huge investment is required for housing projects.
 Has the ULB formulated and adopted a comprehensive policy on providing basic services to all
urban poor.
No such policy
 To what extent, slums have been rehabilitated in your city?

Under JnNURM BSUP rehabilitation of slums is taking place.
 Do you have a separate department to handle the issues of urban poor?

The SUDA prepares guidelines is working with ULB for poor settlement
 Explain the extent of participation by communities of urban poor in the entire range of urban
services and poverty alleviation programmes. Explain the nature of involvement (eg. Roads
within slum clusters - Community contracting) and community mechanism (Entire material +
Labour contract awarded to Slum association.)
Limited participation is there with communities.

Query
Citizen’s Charter
 Please provide Citizen’s Charter formulated by the ULB

a. Whether the Charter lays out service delivery standards to enable consumers to
understand what they can expect from service providers?
As per section 3 of the Uttarakhand Right to Service Act 2011, the State Government
notifies the services to the provided by the departments within the stipulated time
period. .
 What is the current mechanism to record citizen’s satisfaction levels and their voice in day to
day urban management
No such mechanisms are available
 Please provide details of the grievance redressal mechanisms along with precise timeframe
(number of days) within which the service provider / utility are obliged to respond and redress
consumer grievances.
The Citizen’s Charter is functional with the following services being provided to its citizens:
1. Food and Civil Supplies Department
2. Revenue Department
3. Medical, Health and Family welfare Department
4. Housing Department
5. Transport Department
6. Drinking Water Department
1. Sanctioning of water and sewer connections within 15days
7. Social Welfare Department
8. Urban Development Department
1. Birth & death Registration is done within 3-15 days
2. Property tax certificates are given within 60-90 days
3. No objection certificate for building construction is given within 30 days
9. School Education Department
10. Home Department
 Does ULB involve citizen’s in project planning and obtains feedback on services provided by
it? If yes, then how, please narrate with examples
There is very little involvement of the public in the activities of the municipality
3) Municipal Governance
Query
E-governance
 Please provide the status of various e-governance modules, including inter-connectivity

(between departments, zonal offices etc.) of modules at your ULB and how the entire process
was managed?

Query
Dehradun Nagar Nigam has made significant progress in the implementation of e-governance.
It has deployed a consultant to develop the e-governance module. e-Governance modules like
municipal accounting, citizen grievance system, and registration of birth and death have been
developed, while development of others is underway.
Current status of e-governance:
1. 9000 Broadband plan has been installed in the nagar nigam for internet access.
2. The birth and death registration system, grievance redressal system, and payroll
system have been implemented and are working satisfactorily.
3. Initiatives have been undertaken for integrated municipal ERP solution under NMMP
for better service delivery.
4. Client based accounting infrastructure has been deployed in the account division of
the nagar nigam for efficient operation of the accounting system.
DNN has developed a public grievance redressal mechanism. The complaints can be
registered online or through a phone on toll free number. The complaints registered are
transferred to the particular department for their redressal.
 Has the ULB prepared ‘Municipal E-governance Design Document (MEDD) and Business
Process Reengineering (BRP)?
Not prepared
 Have all the departments being provided training and handholding? Any gaps in the training?
Partially
 What are the key challenges you have faced/ facing in implementing e-governance?
1. Absence of CA and other qualified professionals required to implement the modules.
2. Lack of training.
3. Lack of infrastructure in terms of computers and space at the office, etc.
 If the e-governance modules are not implemented; is you ULB aware of complete process of
implementing the same. What is the support that ULB require for this? Under what timeframe
this could be implemented?
They e-governance module can be implemented if proper infrastructure, training and
manpower are provided.
 Any best practices in e-governance modules at your ULB.

No best practices
 How is the feedback from the users (ULB department officials and citizens) on e-governance
services?
Satisfactory
 To what extent citizens use the e-governance services? For eg. in case of out of total no. of
tax payers, how many tax payers pay their bills online?
NA
 What do you think are the key benefits of implementing e-governance system?
Implementation of e-governance will lead to simplification and time saving
Institutional Structure
 What is the Institutional structure (in terms of planning and development) of the ULB

Query
 Explain the Jurisdiction of these agencies – Physically and Functionally

The major functions of the Nagar Nigam relate to city cleanliness, solid waste
management, maintenance of gardens/dividers/circles, street lights, bio-medical
waste, slaughter house, flood control, encroachment removal, stray cattle
management, community toilets, community halls, storm water and wastewater
drainage, parking lots development works, advertisement, sale of land, house tax, and
licensing.
Other functions are looked by parastatals.
1. UPJN carries out planning and construction of water and sewerage network.
2. UJS carries out maintenance of water and sewerage services
3. MDDA carries out urban and town planning
 Are there a multitude of agencies undertaking the same kind of functions? Explain, if
there are any Overlapping of policy, regulation and operational roles
Although the functions of water supply and sewerage services have been transferred
to the municipality, the functions are still performed by the above mentioned parastatal
agencies due to lack of technical ability, infrastructure and manpower at the
municipality
No major overlapping
 Are there issues with the existing institutional structure? If yes,

Conflict of interest and coordination issues arise between parastatals.
 Explain the institutional structure at the ULB for Urban Poverty related
programmes/schemes/projects
State urban development authority work with ULB for BSUP projects.
 Please provide the details on the Responsibility matrix for Main Urban Service
Providers (refer Table below)
SR. URBAN PLANNING AND CONSTRUCTION/ O&M
NO. INFRASTRUCTURE DESIGN IMPLEMENTATION
SERVICE
17. Water and Sanitation UPJN, UJS (Small UPJN, UJS (Small UJS
projects) projects)
18. Sewerage and Drainage UPJN, UJS (Small UPJN, UJS (Small UJS
projects), DNN projects), DNN
19. Solid Waste Management DNN DNN DNN
20. Urban Transport PWD, MDDA PWD, DNN PWD, MDDA,

DNN
21. Urban Planning and town MDDA MDDA MDDA

planning
23. Environment Protection Forest Forest Department Forest

Query
Department Department
24. Urban Poor Settlements SUDA, DNN SUDA, DNN SUDA, DNN
Development Authority, DNN – Dehradun Nagar Nigam, PWD – Public Works Department, SUDA –
State Urban Development Agency
 Institutional structure of the ULB is governed by which Act?

Uttar Pradesh Municipal Corporation Act, 1959
 Please provide a brief about its powers and functions

1. Cleaning of streets
2. Lighting of street lights
3. Collection and removal, treatment and disposal of sewage
4. Establishment and maintenance or support public hospitals
5. Construction and maintenance of corporation water works for domestic, industrial and
commercial purposes
6. Construction, maintenance and cleansing of public latrines, water-closets, urinals and
similar conveniences.
 Please provide the governing/organizational structure (such as political/elected and

administrative wings) of the ULB
DNN has 60 wards and elected candidate in each ward.
 Which are the Acts, Rules and Legislation governing the day to day functioning of the ULB?
Uttar Pradesh Municipal Corporation Act, 1959
 What is the role of state government vis-a-vis ULB operations?

1. The state is a major stakeholder and is involved in the many municipal services. The
departments which look after the planning functions (preparation of master plans and its
enforcement) are state government bodies .i.e. MDDA. DNN is not involved in the
planning, preparation or implantation of the master plan.
2. In addition, the planning, designing, implementation of water supply and sewerage
schemes is done by UPJN (state government body). Though on completing the
construction works the water supply and sewerage utilities are transferred to UJS (state
government body),
Institutional Arrangements
 Explain the process of Central level schemes by the ULB including urban poverty alleviation
The project planning and initiation is done by DPR’s and funds are released on the basis of
QPR’s
 Explain the existing M&E (Monitoring and Evaluation) framework prevalent in the ULB (M&E
framework in all phases of project implementation – initiation, implementation, Post
implementation)
TIPMA is the agency carrying out M&E.
 Explain the existing M&E (Monitoring and Evaluation) system prevalent in the ULB for
externally aided projects.

Query
No Stringent M&E system. UPJN carry out post implementation monitoring of projects for
quality control and preparation of SLB reports of water supply projects
 Whether MIS reports are generated for the same?

Yes, MIS reports are generated
Human Resource and Capacity Building

 Explain the staffing structure under various departments/functions. What are the gaps in the
employee structure?
The staffing structure includes the cadre officers and then various people working under them
 Explain the employee structure wrt capabilities related to

There is a acute shortage of skilled manpower and trainings are not provided to staff therefore
staff does not have various technical and managerial capabilities
 Please provide an outline on the roles and responsibilities of the staff.

ULB staff lacks the sense of accountability. Staff in parastatals are deputed from parent
department hence lacks sense of accountability.
 What is the existing practice of awarding performance based incentives to the staff to keep
them motivated to efficiently achieve performance targets? Is it satisfactory?
No
 What kind of areas need to be strengthened to match the skills and expertise required to carry
out functions of the Municipal Authority?
The technical skills are the major area of concern for the staff which needs to be strengthened.
There should be adequate training for technical and soft skills. The staff should be provided
with necessary infrastructure.
 Are you ‘planning to adopt’/adopted any new HR incentive system? If yes, what system? Have
the employees being explained about the same? What is there response?
No
 Are there conflicts between members at any level? If yes, what kind of conflicts?
No
 Training Programmes
No major training programs are provided. Training programs should emphasis on providing
training to the junior level staff also who execute the work.
 What are the issues the staff faces to carry out the functions of the Municipal Authorities?
What support is provided by ULB?
Lack of technical knowledge and infrastructure support
 Information requirement
 Sanctioned and vacant positions in the ULB
Total sanctioned staff is 1,074 and current position is 993 resulting in vacant positions
of 81.

Query
 Skill sets outsourced

The major skill set outsourced except the CA is the data entry operators and
sweepers.
 HR policy
There is no HR policy governing the daily operations
 Awareness and Exposure

 How would you rate the “awareness and exposure” of the ULB officials wrt best
practices adopted in the sector.
No major awareness
 How would you rate the “awareness and exposure” of the ULB officials wrt PPP
Projects.
There is basic awareness of PPP. They have implemented SWM on PPP basis in all
60 ward
 Are there any reforms wrt adopting the Voluntary Retirement Scheme (VRS), not filling posts
falling vacant due to retirement etc., and achieving specified milestones in this regard? What
are the milestones achieve till now?
No such reforms
4) Urban Planning
Query
Economic Development and Growth and Expansion of the city

 Explain the key economic drivers of the city and its relation with the hinterland and the other
major urban centers.
a. Tourism: Dehardun is well known for its salubrious climate and natural beauty. It is
due to this reason that Dehradun has been one of the favourite residential cities.
b. Educational Hub: Dehradun is an important educational centre of the country. India's
some of the best public schools and convents are located here.
c. Dehradun is the administrative centre and capital of Uttarakhand
 What are the strengths and weaknesses in the city’s development? Need an understanding of
what impedes service delivery and management within the existing set-up and what
contributes to better service provision.
Strengths:
1. Well connected to other cities

2. Attracts Tourism
3. Is a educational heb
Weaknesses
1. Lack of adequate housing leading to encroachments on open undeveloped areas

2. Encroachment of roads in the commercial area
3. Traffic, commercial establishments along main roads, narrow streets, encroachments,

Query
lack of parking space for trucks, wholesale markets along the national highway
4. Location of bus stand in the city centre leading to traffic congestion
 Highlight the unique features (in terms of development) of the city that may distinguish it from
other cities
Is one of the educational hub of India
 Reasons for growth in Population: What factors underlie the growth – natural increase, in-
migration, or jurisdictional change? What implication does population growth have on
infrastructure development?
The infrastructure needs to be built to considering the growth in population. The main reason
for growth in natural increase.
 Is there existence of any database pertaining to household level information of urban poor?
Yes
Urban Planning Functions and Reforms
 What are the urban planning functions of the ULB? Mention the Specify agency / agencies
involved in planning of urban development and delivery of infrastructure services. What is the
role of ULB in planning in various sectors?
The various agencies involved in urban service delivery are explained above.
MDDA is involved in planning of urban development.
 Under the 74th CA (74th Constitutional Amendment Act (CAA74))

The state government has transferred 16 functions to the ULBs out of the mandated 18
functions. These are included in the Municipal Act, 1916 (Refer to Chapter II, Section-7, Duties
of Municipalities of Municipal Act, 1916). The functions that are yet to be transferred are:
6. Urban planning
 Master plan preparation
ULB does not have the capacity for preparation of master plan. The developments in some
areas are not as per master plan.
 Policies wrt revamping the process of formulation & implementation of land use plans and
management mechanism
The preparation of the master plan is undertaken by conducting surveys. The results are
compiled and analysis is done on the basis of the development needs of the city. NGOs and
societies are not involved in the planning process.
 What is the status of implementation of the following as per the Act. Constitution of
Metropolitan Planning Committee (MPCs) and Constitution of District Planning Committees
(DPCs)
District Planning Committees have been constituted and are functional in Dehradun.
Metropolitan Planning Committee is not formed in Dehradun as it has population less than 10
lakh. The DPCs have their meetings regularly every quarter and the development plans are
placed before the DPC for approval.

Query
 What is the level of public participation and civic engagement in Master Plan preparation?
Master Plan is published in public for inviting suggestions
 What are the issues in Urban Planning? (eg. Plan Preparation Techniques, Growth of the City,
Spatial Planning vis-à-vis Development Planning, Land Policy and Management…)
The primary issue with regards physical planning and growth management in Dehradun is that
physical development and growth is haphazard and uncontrolled
 Urban Poverty
 Is there a presence of nodal cell for poverty reduction within the state and ULB’s?
What are its functions?
No
 What are the poverty reduction measures such as MAPP preparation, poverty profiling
of cities?
No process has been adopted like MAPP etc.
Others (wrt JNNURM optional reforms)

1. Earmarking land for urban poor: Since 2011-12, the Uttarakhand Government has
earmarked 10% of developed land for EWS and 15% of developed land for LIG. The same
has been approved and adopted as a part of the Building Byelaws 2011.
2. Community Participation Law: The draft of the Community Participation Law has been
prepared and sent to the Law Department for vetting. Once the vetting is done, the
finalized version would be placed before the Cabinet for final approval
3. Simplification of conversion of agricultural land to non-agricultural purposes: The
state government has not developed a new process for the conversion of agricultural land
to non-agricultural use. The directives issued refer to Clause 143 of the Uttar Pradesh
Jamindari Vinash Adhiniyam, 1950. The Assistant Collector, under Article 143 of the
Jamindari Abolition Act, 1950, is empowered to change the use pattern (free of cost) of all
the lands that fall outside the purview of the Development Authority and the Regulated
Areas. This is the simplest form of change in land use and fulfils the expectations of
reform.
4. Revision of building byelaws for streamlining the approval process: The G.O. issued
by the Housing Dept. ensures a single-window system and approval of domestic and
commercial housing maps within one day and 10 days respectively. In Dehardun, the map
approval system is also operational. The overall process of building plan approval has not
been fully computerised and is not Web-based; this will be done after the implementation
of e-governance. MDDA has made provision in the building byelaws for rainwater
harvesting requirements within the region.
5. Revision of building byelaws for rain water harvesting: Clause 2.2.5 of the building
bye-laws mentions the size of the plots required for rainwater harvesting. In addition, the
byelaws have also specified the size of the rainwater harvesting system in the region. The
building byelaws have been disseminated on the website of MDDA.
6. Other projects: The state government is also implementing the ADB-funded project, the
Uttarakhand Urban Sector Development Investment Programme, which includes various
reforms and projects across 63 ULBs in Uttarakhand, including the three mission towns.

8.5 Quantitative Questionnaire
General Information
Table 22: ULB Key contacts
Name of the ULB Dehradun Nagar Nigam
Address Near Doon Hospital, New road, Dehradun
Category of ULB Corporation
Head of the ULB Commissioner
Telephone No. +91-135-2653572
Fax No. +91-135-2651060
E-mail address info@nagarnigamdehradun.com
Table 23: ULB Profile
1981 1991 2001 2011
1 Total Population 2,11,000 2,70,000 4,47,808 578,420
2 Total Households 92,895
3 Total slum population 1,51,968
4 Total area (in sq km) 67.00

5 Total no. of administrative zones 2
6 Total no. of municipal wards 60
Table 24: Workers details in ULB
Numbers of staff employed by ULB
Category Sanctioned Current Vacant
Centralized 58 16 42
Other workers 1,016 977 39
Total workers 1,074 993 81
Land use
Table 25: Land use break-up
Type of land 1991 2001 2011

Residential 1,588.8 3,001.8 5,306.5
Commercial 81.0 290.0 431.0
Industrial 113.4 350.0 281.0
Facilities & Services 802.2 833.2 1,047.1
Official 267.2 313.5 1,290.9
Recreation 183.5
Vacant land 156.0 250.7
Agricultural land 6,416.5
Garden 205.7 226.0 928.2
Transport 1,526.8
Forest 12,302.0
Circulations 203.0 400.1
Wetland
Water bodies 331.0 1,295.9 1,179.3
Others (specify) 55.0 84.0 4,974.5
Table 26: Housing status

Not available
Municipal Financial management
Table 27: Financial Status
Accrual based double accounting system has been

Accounting and budgeting system
adopted.
Table 28: Financial Status
2008-09 2009-10 2010-11 2011-12 CAGR

Items
Actual (Rs in crores)
Opening Balance MF 1,016.39 1,018.32 1,019.51 1,019.64
Revenue Account
Income 25.64 28.96 43.81 50.07 24.99%
Expenditure 23.71 27.77 43.68 50.11 28.33%

Items 2008-09 2009-10 2010-11 2011-12 CAGR
Surplus/ (Deficit) 1.93 1.19 0.13 -0.04
Cl. Balance MF 1,018.32 1,019.51 1,019.64 1,019.60
Loan Statement
Table 29: Loan Statement
Not Applicable
Table 30: Outstanding Debt Liability
Not Applicable
Property tax Details
Assessment Details
Description 2008-09 2009-10 2010-11 2011-12 2012-13
Total number of assessed 52,895

properties
Table 31: DCB Statement of Property Tax (Rs. in lakhs)
Particular 2008-09 2009-10 2010-11 2011-12
Demand
Arrears 161.3 180.5 217.3 201.6
Current 279.8 281.7 308.6 322.8
Total Demand 441.1 462.2 525.9 524.4
Collection
Arrears 50.0 52.9 52.9 57.9
Current 258.8 273.0 313.8 301.8
Total Collection 308.8 326.4 366.7 359.7
Urban Service Delivery

Water supply
Table 32: Sources of water supply
Distance Raw Water

Sr Year of
Source Type of Source from city supply
No Commissioning
(Km) (MLD)

Distance Raw Water

Sr Year of
Source Type of Source from city supply
No Commissioning
(Km) (MLD)
Ground Water & 111 Tube well and
1 212.18
Surface water 58 mini tube well
Table 33: Details of Treatment Plant
Year of Design Capacity Capacity

Sr No Plant
Commissioning (MLD) Utilization (MLD)
1 Dilaram Bazar 1937 20 MLD 16 MLD
2 Shashhi Ashram 1980 14 MLD 8 MLD
3 Kesharwala 3 MLD 3 MLD
TOTAL capacity 37 MLD 27 MLD
Table 34: Storage reservoirs
Not available
Table 35: Distribution
Sr No Unit
1 Length of network Km 1318.41
2 Coverage of total area % NA
3 Total population covered % NA
4 Public stand posts Number 1,240
Table 36: Connection Details
Connections 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

1 Metered Connection
i Domestic
ii Non-domestic 10,345
iii Commercial
iv Industrial
Total metered
2 10,345
connection (i to iv)
Total non-metered
3 1,17,360
connection
4 Total Connections 1,27,705

Table 37: Annual tariff for metered and unmetered connections
Sr.
Type of connection Tariff
No.
Based on the diameter of the pipe

1 Domestic and
Slabs on the basis of house tax
2 Non-Domestic Based on the diameter of the pipe
Table 38: O&M Expenses (Rs. in lakhs)
Operating expenses 2007-08 2008-09 2009-10 2010-11
Total operating expenses 1,554.4 2,024.1 2,631.2 3,297.3
Table 39: Demand Collection Balance Statement for Water Charges (Rs. in lakhs)
Head 2007-08 2008-09 2009-10 2010-11
Arrears
Total Demand
Current 2,410.9 2,475.4 2,794.1 2,980.8
Arrears
Collection
Current 2,223.9 2,099.4 2,485.6 2,799.0
Arrears
Collection Efficiency (%)
(Recoverable demand)
Current 92.2% 84.8% 89.0% 93.9%
Table 40: Cost Recovery
Particular 2007-08 2008-09 2009-10 2010-11
Income (Rs. Lakhs) 2,223.9 2,099.4 2,485.6 2,799.0
O&M Expenses (Rs. Lakhs) 1,554.4 2,024.1 2,631.2 3,297.3
Cost Recovery (%) 143.06% 103.72% 94.5% 84.9%
Table 41: Service level benchmarking
S. MOUD
Indicator Value
No Benchmark
Water Supply
1 Coverage of water supply 48% 100%

S. MOUD
Indicator Value
No Benchmark
Per capita supply of water 120
2 135 LPCD
(Total supply is 212.2 MLD) LPCD
3 8%
(10,345/127,705)
Quality of water supplied

7 NA 100%
Cost recovery in water supply services
8 52% 100%
Efficiency in collection of water supply related charges
9 94% 90%
Table 42: Capacity Augmentation under JnNURM
Sr. Approved Cost Total Amount released Percentage of

Project
No. (Rs. in Lakhs) (Rs. In Lakhs) completion
1 Water Supply Reorganization 7,002.7 6,304.0 80%
Table 43: Proposed Projects
No proposed project
Sewerage & Sanitation
Table 44: Current system
Sr. No. Indicators Case – Dehradun
1 Coverage of sewerage network 12%
No. of sewer zones 13
2 Total number of sewerage connections NA
3 Total number of community toilets NA
4 Total number of septic tanks NA
5 Total waste water production 169.6 MLD
6 Total treatment capacity Zero

Table 45: Capacity of STPs
No STP
Table 46: Service Charges
Not available
Table 47: O&M expenses
Sewerage charges are collected along with water supply
Table 48: Demand and Collection Balance Statement
Sewerage charges are collected along with water supply
85% (Sewerage charges are collected along with water supply)
Table 50: Capacity Augmentation under JnNURM

Project
1 Sewerage system 5,465.0 4,630.0 75%
2 Sewerage system LMC Zone 6,283.0 5,280.5 75%
At present, No STP is functional; the 2 Sewerage Treatment Plants are getting constructed of 20 MLD
and 68 MLD under JNNURM.
Table 51: Proposed Project
Proposed 1 STP
Table 52: Service Level Benchmarking
S. MOUD
Indicator Value
No Benchmark
Coverage of toilets 100%
1 70%

S. MOUD
Indicator Value
No Benchmark
7 52%

9 94%
Solid Waste Management
Table 53: Current SWM service
Approximately 70% of the population has

1 Total household served with D2D collection
already been covered.
2 Total waste generation 257 MT
3 Total waste collected 155 MT
4 Total number of dustbins 301
5 Total capacity of dustbins (cu.mt) NA
6 Total number of vehicles 59
7 Frequency of collection (trips/day) Twice
8 No. of sweepers NA
9 Total waste treated No treatment plant
Table 54: Source-wise quantity of waste generation
Sr. No. Source Category Quantity of Waste Generated (MT/day)
1 Domestic Waste 161.89
2 Commercial Waste 46.67
3 Street Sweeping 48.13
Total 256.69
Table 55: Infrastructure for transportation of waste
Sr. No. Particulars Details

1. Tata high compactor 4

Sr. No. Particulars Details
2. Tata dumper 8
3. Tata ACE super 42
4. Tractor loader 2
5. Tata 407 tipper 3
6. JCB loader 1
Table 56: Details of Disposal/landfill sites
They have a small parcel of land located on Sahastra Dhara Road where presently little over 100
MT/day of mixed waste brought from the city and disposed off. Disposal site will be constructed in
JnNURM. The EIA land clearance for the landfill site has been obtained. The landfill site measures
8.32 hectares and is situated in Sheemwada.
Table 57: Tariff structure
The operator has initiated door-to-door collection in all the wards. DNN has imposed user charges for
solid waste management, ranging from Rs. 20 per household to Rs 50 per household.
Table 58: Demand and collection Balance statement
Not available
Table 59: O&M expenses
2011-12 87.54
2010-11 79.59
2009-10 136.16
2008-09 96.00
2007-06 99.09
18.2% DNN has started implementing user charges from 2011-12 and they have been able to recover
16 lakhs. These user charges were levied after DNN has given the SWM on PPP basis to a private
operator.
Table 61: Initiatives taken under JnNURM
Table 62: Proposed Projects: No proposed project


Project
Integrated Solid Waste 2,460.0 984.0

1 30%
Management
Table 63: Service level benchmarking
S. No. Indicators Case - Dehradun Remarks
Household level coverage of Door to Door collection Approximately 70% of the

1. SWM services through door- has been initiated in all population has already been
to-door collection of waste the 60 wards covered.
Total waste is 257 MT

2. Waste collection efficiency 60%
Waste collected is 155 MT
Currently, there is no
3. Waste segregation 0% segregation of waste at
source
Extent of recovery of waste There is no recycling of

4. 0%
collected waste
The landfill is currently under

Extent of scientific disposal of
5. 0% construction and there is no
waste at landfill sites
disposal mechanism now.
Efficiency in redressal of
6. 85%
customer complaints
DNN has started

implementing user charges
18.2% (16.0 lakhs/
7. Proportion of cost recovered from 2011-12 and they have
87.54 lakhs)
been able to recover 16
lakhs.
Collection efficiency of SWM

8. NA
charges
Storm water drains
Table 64: Present system
S. No. Indicator Remark
1 Total length of network NA
Aggregate number of incidents of water

2 4 as per SLB report
logging reported in a year

Table 65: Initiatives taken under JnNURM
No project
Table 66: Proposed Projects
No project
Street lighting
Description Street Lights

1. High Mast Lamps -
2. Halogen Lamps -
3. Mercury Vapour Lamps -
4. Sodium Vapour Lamps 20,000
5. Tubelights -
6. Others 180
7. Total 20,180
8. Total road length (km) 738
9. Road length served with street lights 30 m
Proposed projects
One project under solar mission is proposed
Roads and Urban transport
Table 67: Details of Roads
Sr. No. Type of Road Length (km) Percentage

1 Pucca 631 85.5%
2 Kutcha 107 14.5%
Table 68: Investment in projects including those under JnNURM

Project
1 Improvement of junctions 2,757.9 1,985.0 72%
Table 69: Proposed Projects:
No proposed project
Services to Urban Poor

Total Slums Number of Households Total Slum Population
Notified Non-notified
102 16
Table 70: Zone-wise slum population
Not Available
Table 71: Status of BSUP projects under JnNURM
Sr. Total dwelling Amount approved Status of

Project name
No. units (Rs. In Lakhs) project
1 Ram Mandir Kusht Ashram 27 163.64 95%
2 Shanti Kusht Asram 28 137.20 90%
3 Rotary Kusht Asram 34 163.34 89%
4 Kath Bangla 148 622.23 60%
5 Ram Nagar malin basti 224 1,159.88 45%
6 Barampuri Phase I 240 1,114.60 55%
Table 72: Services to Slum areas
Sr. No. of HHs

Services % of HHs covered
No. covered
1 Water Supply Individual taps 5,576
Public taps 3,151
Tube well
Open well
Tanker water 10,389
Other sources (hand

11,532
pumps)
Drainage and
2
sewerage
3 Sanitation Public septic tank 19,097
Public pit 3,299

Sr. No. of HHs
Services % of HHs covered
No. covered
Own septic tank
Own pit 6,295
Community toilets 1,957
Municipal Governance
Table 73: Staffing Pattern
Designation / no. of staff Qualification Responsibility
Total Staff 993
Total Staff Requirement 1,074
Table 74: Training attended in the past one year
Field Details of Training Programme
Other PPP, affordable housing, SWM
Table 75: Training requirement
Training Content
Accounting reforms Accounting on double entry system, booking, and audit.
Project implementation and maintenance in the area of water

Technical training
supply, SWM, sewerage, storm water etc
Personnel Department Human resource management
Computer Training MS Office
Revenue Enhancement Increasing coverage and collection and decreasing leakages
Financial Management &

Scientific way of preparation and monitoring on budgets
Budgetary
Urban Planning Effective planning of various resources
Status of Reforms under JNNURM

Table 76: Status of mandatory reforms under JNNURM
S. No. ULB-Level Reforms Target Year Status

L1 e-Governance Applications 2007-08 In Progress
L2 Municipal Accounting 2007-08 Achieved
L3 Property Tax (85% Coverage) 2010-11 In Progress
Property Tax (90% Collection Efficiency) 2010-11 In Progress
L4 100% Cost Recovery (Water Supply) 2009–10 In Progress
100% Cost Recovery (Solid Waste) 2007-08 In Progress
L5 Internal Earmarking of Funds for Services to Urban Poor 2009–10 Achieved
L6 Basic Services for Urban Poor 2009–10 In Progress
Table 77: Status of optional reforms under JNNURM
Sr. Target
ULB-Level Reforms Status
No. Year
O1 Introduction of Property Title Certification System 2011-12 In Progress
Revision of Building Byelaws to Streamline Approval
O2 2009-10 Achieved
Process
Revision of Building Byelaws to Make Rainwater
O3 2008–09 Achieved
Harvesting Mandatory
Earmarking Land for EWS/LIG Housing System of Cross
O4 2009-10 Achieved
Subsidy – 20%
Simplification of Legal and Procedural Framework for
Conversion of Agricultural Land into Non-Agricultural Land
Introduction of Computerized Process of Registration of
Land and Property
O7 Byelaws on Reuse of Recycled Water 2008-09 Achieved
Not
O8 Administrative Reforms In Progress
Committed
O9 Structural Reforms 2008-09 In Progress

Not
O10 Encouraging PPP Achieved
Committed

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CRISIL Risk and Infrastructure Solutions Limited

Capacity Building for Urban

Rapid Baseline Assessment-

Ministry of Urban Development

Report Prepared by CRISIL Infrastructure Advisory Team

Report Reviewed by Abhay Kantak

Report Validated by Request for validation has been sent to nodal

Rapid Baseline Assessment-Dehradun City –Draft Report

ARV Annual rental value

Urban local bodies

Uttarakhand Pey Jal Nigam

Rapid Baseline Assessment-Dehradun City –Draft Report

1. Project Background ....................................................................................................................... 11

Rapid Baseline Assessment-Dehradun City –Draft Report

4.1.5 Organizational structure of DNN .............................................................................. 34

Rapid Baseline Assessment-Dehradun City –Draft Report

Rapid Baseline Assessment-Dehradun City –Draft Report

Table 1: Population Trend .....................................................................................................................29

Rapid Baseline Assessment-Dehradun City –Draft Report

Rapid Baseline Assessment-Dehradun City –Draft Report

Table 66: Proposed Projects .................................................................................................................84

Rapid Baseline Assessment-Dehradun City –Draft Report

Figure 1: Map of Dehradun ...................................................................................................................28

Rapid Baseline Assessment-Dehradun City –Draft Report

1.1 CBUD Project

1.2 Rapid Baseline Assessment

The Rapid Baseline Assessment has majorly two-fold objectives,

Rapid Baseline Assessment-Dehradun City –Draft Report

1.3 Brief Approach and Methdology

Figure 1-1: Rapid Baseline Study – Process mapping

Assessment of Interventions leading to Assessment of

Rapid Baseline Assessment-Dehradun City –Draft Report

 Kick off meeting with MoUD

Rapid Baseline Assessment-Dehradun City –Draft Report

2.1 General information

2.2 Municipal Governance

The ULB discloses following information  Annual budget estimates.

Rapid Baseline Assessment-Dehradun City –Draft Report

1 Urban Planning including town planning No MDDA

2 Regulation of land-use and construction of buildings No MDDA

3 Planning for economic and social development Yes DNN, MDDA

4 Roads and bridges Yes DNN, PWD, MDDA

11 Urban poverty alleviation Yes DNN, SUDA

Status of E-Governance Services

Sr. Reform milestones Current Status Remarks

Registration of Births Implemented Birth and death registration has been

Public Grievance Implemented DNN has deployed online citizen grievance

Rapid Baseline Assessment-Dehradun City –Draft Report

Municipal Accounting Implemented The accounting consultant has adopted municipal

6 E-procurement In progress Only tenders are uploaded on the website.

Particular Brief Details

2.3 Municipal Financial Management

Rapid Baseline Assessment-Dehradun City –Draft Report

14 The accounts have been audited till NA

S. No. Indicators Value

Rapid Baseline Assessment-Dehradun City –Draft Report

14. Debt Service Ratio (Max 25%) - (Debt/ Revenue income) NA

2.4 Urban Service Delivery

Functions Roles & Responsibilities

UPJN, UJS (Small UPJN, UJS (Small

Sewerage and UPJN, UJS (Small UPJN, UJS (Small

4. Urban Transport PWD, MDDA PWD, DNN PWD, MDDA, DNN

Urban Planning and