The Chief Investment Officer of a major hotel brand recently told

me hotel management companies have had a bit of a “hall pass”

over the past few years but that moving forward, they will be held
accountable for performance.

To help you understand how to find the right management

company for your hotels, I spoke with a few industry experts to
get their take on what to keep in mind for 2023:

 David Chu, Senior Vice President at GAM Hospitality

 Mark Keiser, Chief Development Officer at EOS Hospitality
 Scott Curran, Chief Operating Officer at Reneson Hotels
 Susan Barry, Principal at HIVE

First, let’s start with the basics for those who may be newer to the
industry.
What do hotel management companies do?

Hotel management companies are responsible for overseeing the

operations of a hotel on behalf of owners, in compliance with
brand standards. These services typically include:

 Hiring and training staff

 Leading and managing these associates day-to-day
 Driving demand through marketing, distribution, sales, and
revenue management
 Converting demand into profits through efficient operations
and appropriate cost controls