Professional Documents
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Nimiic
Nimiic
The future of
psychology
Glasgow University Psychology society
The Glasgow University Psychology Society is a society for
all those passionate about the subject; our members can
be either students studying Psychology or non-psychology
students interested in the subject. Our society is made up of
both academic and social events. We host many social events
throughout the year, with our larger ones including a sub crawl,
ceilidh and end of year ball. We host a variety of academic talks
throughout the year from speakers we find interesting and have
larger events including an all day conference annually and a
panel discussion at the end of second semester.
Illustrations
Lola Leving
The Impact of Technology :
The Doctor is online: The efficacy of online counselling
Sophia Carleton
Robert Gordon University
“It must be hard to live away from your successfully diagnosed the confederate 2006 technology is practically as relevant
loved ones in a different country.” says posing as a client 86-90% of the time from to today’s discussion on technology as
Helen, my therapist for over 18 months. just one chat. However, part of the appeal the telegram. Considering how quickly
“Talking over Skype just isn’t the same as of therapy is the connection to another technology advances, the more practical
being with family and friends in person” I person, and not just a diagnosis, and the problems that affected the young people’s
agree, “I don’t feel that same connection, study did find that the counsellors did feel experience have been overcome since this
and I need…” “and sometimes you just some distance from their clients through study took place; King et al theorised the
need a hug” she finishes for me, when the chat system and had to adapt their discrepancy in effectiveness was purely
in my emotional state I stumble over my technique accordingly. because typing out messages took longer
words. Jane Evans (2009) in her book Online than speaking on the phone, and so less
The irony of this conversation is that counselling and guidance skills: A resource actual counselling could be done in the
Helen is over 900 miles away, and for trainees and practitioners, discusses same time period. Since video counselling
we are connecting over one of the the adaptions necessary in online has taken off with the advent of faster
many platforms that offer online video counselling. As well as the usual practical internet, this should no longer be a
counselling. So, while Helen can see and considerations such as what internet hindrance.
hear me, she is not able to offer me that connection and software to use, Evans Like many other advancements in
physical connection she can see I need. offers advice on other parts of online technology, the popularity of online
But does this mean that online counselling therapy that are already well known by counselling does appear to have benefits,
is just an inferior stand-in for traditional therapists but take on new challenges but only if approached correctly by both
on-the-couch-based therapy? That, just like when tackling virtually. This includes how parties. While it is providing resources
the emotional emptiness and alienation to express listening behaviour while the and coping strategies, as well as some
we feel scrolling through our Facebook client is typing long texts, (even more companionship to those unable to pursue
feeds, connecting online with a therapist vital during asynchronistic methods of face-to-face counselling, this method of
is just a band-aid in place of a true online therapy such as email). Another support will only work when the both
connection with them? Or is it a triumph technique concerns reaching out to the therapist and client are prepared to
of the modern age, linking therapists with reserved and reluctant clients, and those adapt to this new situation and work
people who would not otherwise be able who display resistance to tackling a at the sessions. The same can be said
to access a counselling service? certain issue, all of which indicate certain for traditional counselling also, but the
mental blocks in and painful topics for a effect is somewhat amplified over the
Even back in 1997, Sampson et.al saw patient. Therapists need to know how miles. However, if help is reaching those
the therapeutic potential for the new such emotions may be presented online who wouldn’t otherwise have it, the
technology of file transferring between for example by analysing patient’s typing psychological community should be
interconnected computers, which behaviour and pauses, and need to be cautiously optimistic about it, and willing
was used then only by academics, the aware of different ways to reassure the to make the necessary changes to their
military, and US government officials. patients without using welcoming body practice to make it work.
They suggested that “the low cost of language and eye contact. Fortunately,
this technology allows individuals to therapy and counselling are, by their
communicate and to interact who could nature, professions that are able to
not do so other-wise.” (Sampson et al adapt and are flexible when overcoming
1997. Pp 203). With great foresight, challenges. If any professionals are willing
amongst the suggestions for counselling and able to adapt their practices to the
applications of this technology were email new advancements in technology, it is
correspondence with counsellors, websites those who work with the highly mercurial
advertising counselling services, and online nature of people.
audio and video supportive resources. But how does the experience feel for the
They did, however, and with good person accessing the services; the person
reason, warn of the potential for problems a counsellor or therapist hopes to help?
creating a good relationship with so much King et at (2006) found that out of the
distance between counsellor and client. two options provided for a young person’s
This is something that over 20 years later, helpline in Australia, the phone call was
many psychologists and professionals are the most helpful to the client over the
still discussing. online chat service. However, this doesn’t
Mallen et al (2011) found in a study mean online counselling is not effective,
of trainee counsellors using instant especially as all the young people reported
messaging with clients that the service feeling less distressed at the end of the
was nearly as effective as face-to- session whichever method they used. Also,
face sessions. The trainee counsellors we have to take into account that some
Frey and Osborne (2013) proposed they require a complex level of are using a computer generated virtual
that clinical psychologists had a 0.5% human interaction that was not yet therapist to help soldiers suffering from
chance of their job being automated, possible for computer programmes PTSD (Parkin, 2017). Such programmes
which appears low compared to to replicate - e.g. soft skills such as may be accessible because patients felt
library technicians and telemarketers, empathetic listening, interpreting they were less likely to be judged by a
whose jobs had a 99% chance of non-verbal cues etc. However, five computer programme, and were thus
being automated. They suggested years later technologies such as social more willing to explore their sadness
there were bottlenecks to the feasibility robots (i.e. a robot that can adequately more intensely (Lucas, Gratch, King, &
of automation into human activities; communicate with humans) have Morencya, 2014).
the main identified barriers were picked up pace in development.
perception, creative intelligence, and Robots offer several advantages such For many, such as in the United
social intelligence. However, apps as being available 24/7, being mass States, robots could provide a more
which offer self help sessions into produced to fill the labour gap and affordable method of care in the future.
mindfulness such as “Headspace” being emotionally resilient to the issues As robots continue to become more
are on the rise, the necessity of presented to them. Costescu and versatile, advanced and accessible,
psychologists in countries with limited colleagues (2014) conducted a meta- they will continue to grow in ubiquity
mental health funding seems to be analysis in which it was established in a healthcare setting. Although
questioned. that robotics were beneficial in helping psychology may currently be regarded
adults with autism. Similarly, Opriş as a human field, therapy through
When Frey and Osborne’s study was and colleagues (2011) also found robots is yielding efficacious results, and
published, it was thought that jobs advantages of offering virtual reality tomorrow’s picture may be radically
involving a therapeutic role could not exposure therapy to patients with different.
be easily automated. This is because anxiety disorders. In fact, the US military
Internet nowadays is as ubiquitous as it of online counselling (Alleman and least of which - as a therapeutic aid, as
is prevalent in all aspects of our daily life Silverman, 2002). Research by Young in suggested by Fong et al., 2003. Having
– from online shopping for clothes, food 2005 examined clients’ attitudes towards a robot counsellor is right now still in the
and gifts to education, and recently even the counselling provided online. The distant future due to the vast amount
online counselling. The latter has grown research indicates that patient’s fear of prerequisite research advances and
in popularity over the past decades with being exposed or caught while having a collaborative work needed from multiple
numerous recent papers beginning to counselling session. fields - artificial life, developmental
delve into and investigate the effects it In recent years, another growing trend psychology and sociology. Once at
has (Alleman and Silverman, 2002). On has been the use of robots for cleaning, that stage, however, these robots could
one side, online counselling benefits museum tours, guides etc. (Arita, Hiraki, be capable of communicating and
from a lower price, increased accessibility Kanda and Ishiguro, 2005). However, having a two-way dialogue, interpreting
(requiring only a computer/laptop why limit ourselves there and not emotions – likely by using cues such
and Wi-Fi), as well as being far more attempt to use them in other aspects of as tone and pitch of vocal data, heart
convenient (the counselling session can our life, such as in counselling. Imagine rate, pulse, temperature and a plethora
be done in the client’s home, at any time having a robot counsellor instead of a of other client-specific real-time data,
and any location). In addition, the person human one – a novel idea that might which cannot be measured in traditional
who is looking for help is promised an have been considered science fiction a therapy. A study done by Robinson,
answer within 24 hours, instead of the couple decades back but nevertheless (2018) also delves into adult perception
days, weeks or even months-long waitlist holding a lot of merit. The term used to and acceptance of a social robot as a
in some cases of face-to-face therapy. describe robots capable of this type of conversational partner or behaviour
On the other side, several mental health social interaction is “social robots”. They coach. There is no doubt that there are
organisations, such as the American possess the rudimentary capability to many significant obstacles that must be
Counselling Association [ACA], (1999), recognise other robots and humans overcome before a world with social
American Mental Health Counsellors and engage in social interactions (Fong, robots is a reality, but the potential
Association [AMHCA], (2000) and the Nourbakhsh and Dautenhahn, 2003). benefits of them without a doubt
National Board for Certified Counsellors Social robots can be used in a variety warrant a serious consideration.
[NBCC], (2001) have voiced their of ways - from research platforms,
concerns about the ethics and safety toys and even in education but not
A plethora of robotic technological abnormalities, such as enlarged and provide motivation and positive
advances have been reported over cerebral volume, and functional feedback upon the successful
the past years. Robotic technology impairments, such as reduced completion of a task. Social robots
gains more ground every day and functional connectivity (Dawson & can provide help to children with
as demonstrated by the number Murias, 2009). autism and play various roles such
of social robots that interact with as a diagnostic or behaviour eliciting
humans (Weiss, Igelsböck, Wurhofer But what is the real connection agent, a friendly playmate, and a
& Tscheligi, 2010). First of all, the between social robotics and the personal therapist (Cabibihan, Javed,
term “social robots” can be defined autism spectrum disorder ? Ang & Aljunied, 2013).
as the universal longing to create a Social robots acknowledge and In conclusion, social robots can
model of humans to match personal respond to human social cues be utilised as small, colourful and
desires and essential requirements with appropriate behaviour. The fun-size toys, making sure that
(Korn, Bieber, Fron & Michels, 2018). technology used in their construction children can feel at ease during the
However, already in Karel Capek’s and design, can be distinctively interaction. Furthermore, they can
play R.U.R. (Rossum’s Universal implemented in the study of autism. A be programmed to modify their
Robots) from the 1920s, where the number of researchers have noticed behaviour in line with the specific
term robot is probably first used, the that engaging with therapy robots needs of the child with whom it is
machines revolt against their creators increases engagement, attention interacting, therefore customising
(CAPEK, 1920). The first autonomous and novel behaviours (such as the treatment (Michaud, Duquette &
robots, those that were able to spontaneously imitating the robot) Nadeau, n.d.) (Robins, Otero, Ferrari
employ independently from human among children with autism. Human & Dautenhahn, 2007). Meanwhile,
operators, were intended to perform behaviour can be overwhelming robots are programmed and thus
dangerous duties such as exploring for children with autism, yet a deterministic, so they are more suited
the deep oceans and the surface of social robot can provide a kind of to the needs of predictability and
Mars (Weir, 2018). manageable social experience (Weir, repetition of a child with autism.
2018). Furthermore, a huge project
Leo Kanner was the person to give headed by Scassellati, made an effort
a clinical description of the term to further explore robotic therapy
“autism” in 1943. Kanner observed for children with autism. Specifically,
in a group of 11 children, that these it was reported that robots spent
children tended to be aloof and to a month in each child’s home in
have peculiar behaviour, but at the order to analyse and adapt to their
same time had a good rote memory behaviour, tailoring their interactions
and skills with objects (Kanner, 1943). to suit the child’s abilities, preferences
The autism spectrum disorders and behavioural goals. It was
(ASD) include three fundamental concluded that the children who
characteristics; impairments of participated in the research presented
reciprocal social interactions, social skills and capabilities that others
problems in communication and may not have seen them perform
a confined variety of behaviours before with another human being
and interests (Marshall et al., 2008). (Scassellati, Admoni & Mataric, 2012).
Current studies of young children So, why robots? Social robots are
with ASD are examining the effects involved in essential parts in the
of early behavioural interventions, treatment of children with autism.
designed to raise social engagement Robots in autism treatment are
and interaction, on functional cortical designed to take up a great many
organization and neural responses responsibilities, even within the same
(e.g., ERPs to social and linguistic treatment session. Through games
stimuli). Moreover, recent pathology and engaging projects, the robots
studies have presented new insights can interact with the children in
into underlying mechanisms that order to help them develop skills,
might assist explaining anatomical elicit specific, desirable behaviours