D ‘Travel makes ‘one modest. You see whata tiny place you accupy oer Cees mehes Unit overview ‘Business travel orem tome oer ca vray ett abuses trove. Events management ‘Lesson outcome: earners cn make simple comparisons. ‘Communication skill: Sole eso outcome as an kes lh ag Ssimplemese ‘Business skis: Dealing with problems Leeton outcome Loar ca 03 ange of pean ‘espa aed cb problome wah wertaing: tm -Asong for intormaion ‘Lesson outcome: Learners can omnis infomation ina ‘wore rated mal and wean eat. for formation. Emme Business worksbop 1 Review 1: Pronundaion: 12 The eter? Busnes travel Vocabulary Transport, accommodation and raat Project: Helping business traveller Ustening:ltersew with a vents Manager Grammar Cn aves a apetaines speatin and wring: nose 3 vee fora pany Ming sal alt Sameional language Making sal tk Tate Proctse ming small with colleagues stoning: Talking abou problems Functional language: Explaining ad soving probes Tae Practise explaining and solve an problem eel ea: ing froin uncnonatanguage: rie for wotng an em Grammar: cand ould to kor ntoematon Tas Witean ema asking for nforation Gramma reference: TP Snowng terest sma 3kLead-in VIDEO ‘Teachers resourcee ‘era aciites| Business travel ‘Leamerscan use vocabulary related to busines travel, 1 Toko the ypes of wanpor and accommodation you we when you wave w9 Anorner country. Then compare wit he cas. Transport oat bus car coach motorcycle plane tad train Accommodation bed andbreatfast (B&B) budgethotel businesshotel holiday resort home offriend orfamily luvuryhotel rented apartment youth hostet 2 Work in groups. When you travel, how do you choose which transport to use? Ses eer teats reece sehen Pras Ce enone Sa z i1 Waten the video about business travel. Which topics do the speakers Creel 5 ncmmmotsin Simoceryuect—F Mentteoel € Womeyrartwan 9 Aetna! ‘peters 8 Nowtpatasacse 4 Watch the video again and cose the conext option. 1. Which typeof travel do they tlk about? Os rasttocsecin icon comnoy Db vavel wo omer counties © going and rom work 2 wnat does ex taikanout? 2 usinghis laptop ter video chats 1b problems with traveling alot ‘© traveling by plane 3. Forahotel what’simportantt Alessio? 2 Itneeds to benear his jab b teshould have hee breakfast (© Hetkes tabeable to book ontine. 44 How does Amirateet abour taking with tcal peopie? 2 Sheworresanouritatot 1 Shenovertiesit © Shelikesit because they help her. 55 What problem cis amiranave atte arport? 4 Shedictarivaat theairportontime, bb Shemadea mistake about the time (© Thetime fier plenemas changed 66 What coos alascessanwice ncuce? 22 anidea or having more freatime bb enideefor saving money {© upstorgond communication '5 Workin pairs small groups. you thnkeach speaker enjoys traveling foe work? Wh / Why notVocabulary Transport, accommodation and travel BE compere tere ues with nese mundo fruit the view. ae) tee Troe twenty rt ine masa 2 timkatiteara toma obese: Aes tare pancarpottin| 3 erecanes ‘iden pps ne apertathecokrece nr ae 4 vesaty esse inca cron creme oer 5 tamette Temmusste hepato 6 eras conto vero pecan os mder 7 Treyuntt de ep intltwntincto gone pure tie feapaiaaipeir nesters hesaomn 2 lca Solan whatliante ysihe © 7A match the words in bold with the definitions. 2 lyvebrua iu wukuinuuiteutien, —@ aig plete Uewdsg shurLUstane 2 take several short-haul fights bb theaction oFbringing plane donn tothe eachyear. Ground after being inthe ait 3 Thetlightwasdelayedbytwohours ——_€ toorinanather country 4 Thecpransaldmatwewerready —— theacionofteaving a place, especialy ‘or anding, atthe star of journey 5 Te peraaoacaen ta ta 2 iepeennt SBI 'B Write the words in bold in Exercise 7A with thelr opposites. 1 long-haul 4 ontime D &uee 2 Beot 5 local cote ates Soom ‘8 Workin pairs orsmall groups. Use adjectives to make sentences about business travel. Malang ahotelreservation yjaiinginatounge ws. because Traveling abroad Using a ridesharing app Driving when you're abroaé ‘Adetayestrain or right ‘Along haul fight Traveling abrocd interesting because Yyousee new places D2) PROJECT: Helping a business traveller ‘9A Workin pairs or small groups. Imagine you need to give advice about your town toa istor fram abroad. For each category. decide What advice you would gwe and explain why. + Travel-how toarivein your town: by plane. us, in et + Accommodation where toszay + Traveling around town transportation + Other wseflinformation~thesightsto seein fe ime the foods to wy. ec The Cty Hote isquet ands ina good location. its. agreat place to sty © Roleplay a conference call with your colleague. Explain the plans forthe vst ‘Remember to talk about all four categories Exertise 9A. Actlow dal getto your cy? 5: Takea fight Thentakes tain rom theairportto the Cental Rail Station ‘A: 0K, Were can Isay? B: Meciy Hotes quetand + How successfully have youachioved the lesson outcome? Give yoursotfascora ‘rom 0 (need mare practice) to § (know this wel) + SetolySet-asesnentnNyingktlabtoreconwiaycihavesamt gap12> Events management Peete y Lead-in 1 Workin pairs. Which of these events have you been to? ‘nanniversary celebration aconference a graduation party the grand apening of anew business the Launch of a naw product aspecial meal with colleagues from work a wedding 2A Which of thesis and personal qualities below are useful for planning ‘evens? Why? ‘You need to be: organised / able to cook food for a lot of people / good at telling Jpkoe/shletaqayatenion nea ont wth ge B Would you enjoy planning a big event, for example a company’s tenth annivercary celebration? Why? Why not? Listening 3 Youare going otisten to an interview with an Events Manager. Thinkof one ‘orto things she wil talk about for each category. ‘+ The types of events she plans * important thing think about + mportant sks foran Events Manager 4 101 Usten to the interview. Did Alicia talk about any of your ideas from © Exercise 3 Did you hear any other ideas? © 5 Listen again and decide if these sentences are true(T) or false (F). Correct the incorrect sentences. 1 She helps people pian weddings. 2 Most other ctientsare businesses. 2 Inthefest meeting, shenevertalkstoclentsabout money. 4 She says that planning @ big event ilike planning aGrcus. Ties oor: 5 She believes that gettng detalstlght Sveryimporianc stra activities 6 Sho says her job is tornakehr cients happy. Would you enjy being on Events Manager? Why?/ Why not? Grammar Comparatives and superlatives © 7A Look atthe semencesfrom the intervie. Which sentences are comparative? inch arespertaves 2 Wed ae hander han aes inches. aim meeltiebes crushers 2 cat hos he mec enpensiveotatn ten fora oventforsomeone th porelluagee Fora cheap evr. we chose hates expensive venue posse ‘oor you aesome venues beter another? Fanninjan even ovoors always thelgget chalenge (a a sta ome ‘nator you. areanyo te silsmoe portant ortsimporant? >toTeacher resources: Speaking and writing 8 Complete the sentences with comparative, superlative or irregular. 1 Tofornite, ‘of most adjectives, weuse the before te aujectve and -est or mostieast. 2 Toformthe. of most adjectives. we use er or more/lss and than. 3 Some common adjectives are -©9.good. betterthan the best =D 29019 See Grammar ference: Compastie ondspeaives © & choose the correct option in italics to complete the sentences. Thesteakis the mast more expensive mea onthe menus Organising unch secu ess/ less eel than organising trip. Planning apartyfor200 people the nardest/ harder than planning party or 2. ‘Some people think that this isthe worst /worse hotel n town. ‘Acrcustheme the mast more fun than just having 2 meal. ‘Managing an informal events the easiest easier than managing formal event. Thebest / Better optionisa big tent inthe park. The eas / Less poputar time fora party during the work cay. O evaueune © 2 compete tne sentences wen me comparative or sopertatve orm of te word ‘in brackets. Use the and than where necessary. 4 Theliepole eet has_—— groom 2 Toduysmeaer (oad yey meats 3 baphoneca (esa facet face meet you? 4 Wedont ave much money, sowe manta coos teense) option 5 Weneedt coos (ceap venue, ecase we onthe mmuchnoney 6 Fora cnc grup acount pe (gp an te ay, 7 Wien tats thee roms (svantneBue toon, fas tent oink (ono ay or our pry Fy. ‘LOA Work in pairs. Look at the information about event venues. Make sentences Conparag theverues a a a aa food GCrnestonie gril] fed Cee oh] ool Cece cfc. “+ entertainment: country band | + entertainment: singer fichor vegetable pie sammie ane cocoa rad (ee vqmigeis [cpa ge “aes ‘suo Te darecue sceaper than te restaurant The restaurants the smallest The atkooméprobably more fermatthanthecther reams: 1B Which location would be the best choice for a party with your English class? Why? “LL think of vee posite event venues in your town o imagine them. Write trae Comparative sentences and three supertativesantences about them D pace 114 See Pronunciation bank The letter + How successfully have you achieves tha esson outcome? Give yours a score ‘om OC need more practice C05 Know thiswelD. + Goto My Salf2ccassment in MyEnglchL.b to reflect on what youhavelearnt.COMMUNICATION SKILLS 13D small talk Lamers can mate smal talkusnga simple mode. Lead-in ‘LA Workin pars. Read the comment on the left about small talk and discuss whether you agree or disagree. Discuss the questions. 1 Inwhich situations and places can small talk take place? Make alist. 2 Why do people makesmall ra? 3 What do you usually talk about when you meet someone for the fist time? Insmall groups. discuss where on the line you would put these small talk topics. Explain your choice, ‘Smalltalk’ is an ‘unimportant conversation ‘about unimportant things, uenatly with people you don’t know very well. | definitely would tak about thi | definitely would tak about this. amily health hometown music personatfinances the place you arein politics region sports travel theweather VIDEO €92 B21. watch the video as Jasmine arrives at The Gallagher Consultancy dinner ‘and answer the questions. 11 Whatts Jasmne’s new job? ‘3. Wnoare tne peoptem tnerestaurant? 2 Whatdoes TheGallagher Consuttancy _ Whyarethey meeting? ca do? 4 Why is Jasmine tate? video B1:22693A Watch Video A. 11 Which topics in -1Cdo Orta and Azratalk about? 2 Whereis Azra from orignal? Where doesste ivenow? 3 Whetdo we ean about ‘8 Shaunstypca journey home? 1 Shou Upto lis Ayes Beak? © mpairs, decide which sentence best descbeshow Shaun speaks. 2 Heats Jasmine nur of questions and istenscaetulytoher swe. D_He doesn't really listen to Jasmine. but prefers totalx about himself, viceo® E9223 4.4 Watch Video B. what do you leam about; 2 damier 2 Tay? 3 Ada? 8 'B Watch Video 8 again and tick(V) the things the speakers do as they make small talk, Thiago [Jeanine Alex [Aaa ‘eka question ‘oaner the question ‘Allncsiiformation ‘Show interest (lean forward use cyecontact smile) © 5 tas Gade neconausonssecion othe vido. whattsthe an ode Reflection 6 Think about how good you are at making small talk. in pairs, discuss how you could improve your skills. DeFunctional Making small talk 1 MAI 75 waren me questions 1-8 with the answers (2 81 Where de you come ion? 2. mado youth aon rstarar? Iesveryrice, Not muc. D 23 How tong wae your tf? Yes Imethor at theintervow. 4 Whatdoyouknowabour working at T6C? §—ADouLaniou. 5 Doyouknow Tirkey? fe Fmstaring a nawjob on Monday 6 Whichdoyou prefer, ondonoristanbul? Alte. went there on holicay 7 Doyouknow Cric? about three years ago, 8 Whatare you doing in Dubin? 9 Fmfrom Turkey Bb Ilove them bot 1B Match words from the box with the expressions in bold in Exercise 7A to make ‘more small talk questions. There may be more than one possible answer. ‘angaina’sewera thecompary avd Tashion Tight theTD00 | inBoston we PraqucrBarcclona theproject_the town 1 Where do you ive? (C Write eight more small talk questions using the phracesin bold from Exercise 7A. © 8A complete heexcracttrom the video using the phrases inthe box. Ti ‘Shaun says you're American. Where are Jasmine: Fmfier Boston. twert tere. Do 2 mage: Ne, ve never boar, out 1B Look at Jasmine’s response in Exercise 8A, 1. Doesshouse the AAA (answer, add, ask) modal? Explain your answer 2. Could Thiago aisouse the AAA model and continue the carwersation? What cout he say? C Watch Video B again and find two more examples of the AAA model. ‘9 Workin pais. Use te AAA model and he question forms in Exercise 7A to prcise matang smal tak Wher do you come rom? Teachers resources: ay. lOve re. Ask Dv you know it? —— ~D page 114 See Pronuncnin bak Showing retin ml ta LOA Workin pais. chovse one of te situations below to praise making small ak. + atthe coflee machine “onan aeroplane during a conference ‘inthesiafeanteen ata tainstation 1B Practise making small talk using the AAA model and the ‘expressions in Exercise 7A to discuss two or more of these ‘topics. Remember to show interest as you speak. food «holidays home town + musi» spors «the weather © Work with a different partner. Choose a different situation and topic(s) from the list in Exercises 108 and 108. 1D Tellthe class what you leamt about your partners, + How successfully hve you achived the Lesson outcome? Give yours 2 score rom 0 (need more practice) to (know this wel) + Goto My Set. assessment in MyEnglshLab to reflect on wnat you nave learnt.BUSINESS SKILLS 14> boy Mem W TL ced uy TT) Leamerscanuse arange of expressions to expan and sobve problems with. Lead-in “1A Look atthe photo, How did you feel an your fist day ata new collage or jah? } g 'B Workin pairs. Note down 3-4 pieces of advice for someone's first day ina new jb. Take notes durina the dav. Ave at vour new workplace 10 minutes eat. Listening €92 © 102 It’s Jakob’s first day in a new job. Laura. the HR Manager. is explaining ‘the cchedule, Liston and number lak tack in the corvct oer (1-8) + Setups emaitaccount + Domeneatn ana safety training + Gototheinductio briefing + Meetthe team © 3A 4 102 Jakob is speaking to Sue, the IT Technician. Listen and tick (7) the things Seek besiege 1 hispassword Oo “the company phone number Oo 2 hisusername '5 connecting tothe company intranet] a comal ares. 1 5 Listen again and answer the questions. Teacher's resourers 1. Whatis Jakob'suser name? 3 How do you spel Jakob’s family name? eee: 2 Why couldn't J2koo log onto the inane? =— 4 ‘Whatis Jekob’sextension number? Functional Explaining and solving IT problems a ie eee me terpenes meeps ee om Scompany ema agcrss comecttoteinranet_ Meng myecensenruTner HAGE, ges logs titi ey eats sheiFuseyourago dtas 2 inheing protien tert mW, 2icm 7 treedto ge 3 ldorttnewhow wo 8 How do! 7 4 Youreedto 91 for 5 canyouty, anane xo imnamngirome Bi apres 4s Ga es Fike bles wth Youd se or log eee Saou1.4 >| Business siitis: Dealing with problems Tp Explain a problem using im having problems/rouble (with) + the ing form of ‘verb, OR with + a noun. 'm having problems connecting othe intranet /with the intranet. ‘Sele a problem ving Vou ean try / Try + the ing form ofa verb, OR You need to + the infinitive form of verb, Try logging on again. / You nced to log on again © 5A Match the 1T problems (1-4) with the solutions (a-d). There may be more than ‘one possible arse Problems Solutions 1 conmectingtothe network printer a. scarchfor is surname inthe ontine phonebook 2 finding Dar'sextension number b checkyourwiisettngs 3 logging onto the intranet restar'your computer 4 cantaccessthe internet 4 goto te printer setings and select prince O04AC 'B Work n pairs. Use the expressions in Exercise 4A to practise explaining and solving the problems in Exercise SA. ‘A: What's the problem? 2B: Fm having trouble finding Dan's extension number. ‘A: You need to search for his surname inthe onlin phonebook B: OK thanks EA Workin pairs You are going to take turns to explain and solve anit problem, Sten A: Read the information below Student B: Look at page 127 YYou.are working on an important document but are experiencing some problems. Choose thre problems from the ist below or ‘think of your own problem and call Student Ofor help. Vou have incorrect agin detail Your password has expired, You can't connect to the network printer. You can't connect tothe nternevintranet. You re locked out ot your computer. Your computer screen freeze every few minutes. 1B Take afew minutes to prepare. then roleplay the situation. Swap roles. C When you have finished, discuss how fay or dificult ie wa ro oxplain and/or solve an IT problem in English Share your experience with the class. + How successfllyhave you achieved the esson outcome? Give yourself a score from 0 (need more practice) to (know thic wel. + Goto My Set-assessment in MyEnglisLab toreftect on what you have learnt.cerralto ask forinformation, Lead-in 1 ead the email askina for information from a hotel. Completeit withthe words and phrases inte box. Then compare in pais. book ctycentre conference facies desk Fivenights luneh price twolergeroors walt SOpeople Te: Hato anager rem: Aranya Choo. Subject Confrence oles Dear Sir/Madam, Iam writing te aeefr information about the 1 st your hotel We ae aking fora venue which hae a anc 2 and waich can each have a hotel near the | 2 please can you confirm how long takes to ‘ to the centre from your hotel? 7 Email - Askin (P22) tcunascano.gaseinomnaton nawoncreatecenet ard witean g for information Functional language 2 complete the table usina words and phrases from the email. “Grecting/Opening Dear Mr Zac, ‘Reason for wring . ‘nformacion about [am writing ta enquiresbout {Giving information * feravenue.. ‘ te havea hate near thecty certre, Wee ‘exch oamta haves deck rd wi ‘Asking for information » Fhowlongit takes? ‘ mevihat your best price? Pleacacan/cculd youletme know what. ? ConlCeuldyoucontim thst you hava mybaoling lass? woul tke to knew how er itisto they centre We would also ike moreintormation about We would Ekato ® 100 rooms poger19 see Grammar ference canand couldto sk erinormaton ns on page 127. Write questions acking for this information using the structures in the table in Exercise 2. B Look atthe notes about a hotel booking on page 120, Write an email of about 120 words asking for information about the hotel. xchange emate with your partner. Which funciona anguage phrases did your Daina + How successfully have youachieved thelesson outcome? Give yourself a score ‘ror Oineed more practice) 10 5 (know tis wall. GotoMy Sef azzezimentin MyZngithlab to reflect enwhatyou have learnt,